Wildix Reviews & Product Details

The wildix flexibility and dynamics within the system are its greatest strength. It far outweighs many other UCaaS solutions because it's so flexible and dependable. We can make a call do pretty much anything imaginable. The features come with a knowledge barrier, so it's important to do the training and study materials, but the service has been a game-changer for our business. Members of the technical team and sales engineers are phenomenal to work with and actively look for solutions with you that are outside the box. We appreciate the level of detail that goes into building the applications and making improvements for security and usability. The services offer a wide range of options for integration with other platforms, excluding a few APIs that are likely hidden/secret. Features such as Stir/Shaken, SMS texting, caller name manipulation, and more make this a complex solution for competitors to match when comparing core functionalities. Most systems do not provide partners with the solutions at their fingertips. Review collected by and hosted on G2.com.

The downsides of Wildix can generally be summed up as them being perceived as an anti-channel, channel-first company. The company will often implement new rules, pricing, procedures, or policies that negatively affect everyone but Wildix without consulting partners and take a "it's our way or the highway" philosophy. Similarly, some directions appear to be heavily influenced by the paid membership in the skewed Gartner Magic Quadrant, leading companies like RingCentral to be falsely positioned as leaders of innovation, which Wildix attempts to match. The hardware from Wildix is okay, but not spectacular, and can be found under different brands at many different companies. Aligning with Fanvil phones with a Wildix logo at a premium price is a problematic approach for the company. Lastly, support can be excellent or bad, and it's a struggle for consistency across departments. Some areas have outstanding employees who put everything they have into their work, whereas other departments seem to be overworked or lack enthusiasm. Review collected by and hosted on G2.com.

If you’re frustrated with cumbersome VoIP systems that need ongoing attention, Wildix truly stands out. It’s the first platform I’ve encountered where even non-technical staff genuinely favor the new system compared to what we had before. I would strongly recommend it to any business that prioritizes ease of use, flexibility, and effective collaboration. With GDPR and HIPAA-compliant options available, Wildix has provided our legal team with real peace of mind. Features like end-to-end encryption, two-factor authentication, and detailed admin controls come standard—there’s no need to purchase additional modules. Review collected by and hosted on G2.com.

I wish tech support would respond more quickly to issues. Review collected by and hosted on G2.com.

Wildix's products are easy to learn and they have a lot of powerful features in one spot, which is best demonstrated by my use of collaboration. When I started working here, I didn't have much experience with phone systems, but I found Collaboration's interface straightforward and easy to learn. I've seen the same quick onboarding with our customers. For our my own use, all the features coming through one platform is very helpful. When customers call, I frequently use features such as transferring calls, sending calls to voicemail, and recording conversations. Within our staff, we are constantly dropping files and screen sharing through the chat. Review collected by and hosted on G2.com.

The PBX side of Wildix is not as user-friendly as Collaboration. Once you know how to navigate the PBX, then a lot of features are available, but visually and organizationally, I think some updates could be done to make the PBX not so text heavy. Review collected by and hosted on G2.com.

This technology enables our telecom business to deliver high-quality communications solutions to our customers. They regularly introduce updated and enhanced versions, and their advanced AI technologies help us maintain a competitive edge. Review collected by and hosted on G2.com.

As a US-based telecom provider, we often encounter differences in how business is conducted here compared to European countries. These differences can sometimes lead to conflicts that are challenging to resolve. However, after partnering for over eight years, I’ve noticed that as Wildix expands its presence in the US, these kinds of tensions are becoming less frequent. Review collected by and hosted on G2.com.

When we became a Wildix Partner in 2018, it completely revitalized our company. Before that, we were stuck managing legacy systems — outdated phones that looked and felt behind the times. Wildix brought us back into the telecommunications game.

We tell our clients that with a Wildix system, this is the only phone system they’ll ever need to buy again. You receive free system updates, and by choosing HWaaS, you’ll always stay current with the latest hardware. Plus, the “no questions asked” warranty simply can’t be beaten.

I often describe Wildix as the Swiss Army knife of telecommunications — it has every tool needed to customize solutions for individual clients, because no two clients are the same. We’ve solved real-world problems for schools and courthouses using features like the Help button, which has proven invaluable.

Working with Wildix genuinely feels like working with a group of friends you’ve known forever — approachable, supportive, and always willing to help. That sense of partnership and familiarity makes a huge difference in how we operate day-to-day.

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Sales Experience

Our experience hasn’t been without challenges. Under our previous sales rep, Kristin Gottula, communication was poor, and it felt like we weren’t getting the answers we needed. Often, we were told to “look it up in Confluence,” which can be difficult to navigate. During that time, we started losing faith in Wildix as a company.

When Jay Russell stepped in as our interim sales rep, everything changed. He restored our confidence in Wildix, providing quick, thorough answers and support.

Now that Michelle Detwiler is our permanent sales rep, I can honestly say she’s been fantastic. Even though she’s only been our rep for a few months, she’s doing an amazing job — she’s responsive, knowledgeable, and proactive. I really appreciate that she schedules regular meetings with our sales team to discuss current leads and quotes, exploring ways Wildix can help us close deals. (Jay did this as well, and it made a big difference.)

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Support Team

Jerry Browne leads an outstanding support team. They handle tickets promptly, are extremely effective, and have an impressive depth of knowledge about the Wildix system. I also value that Jerry personally engages with partners to help solve complex issues — that kind of leadership sets Wildix apart.

Matt Hostocky and Julio Ramirez are outstanding assets to the Wildix team. Their deep understanding of integrations and system design has helped us accomplish things we didn’t think were possible within the platform. Whether we’re troubleshooting unique configurations, exploring API integrations, or discussing how to bring an idea to life, they approach every challenge with patience, professionalism, and creativity. Their willingness to explain concepts clearly — and to think beyond the standard playbook — has been instrumental in helping BTS develop innovative solutions for our clients.

Nickolas Gatrica and Kristin McCabe are equally impressive — consistently responsive, professional, and a pleasure to work with. Without them and their knowledge, the Salesforce Partner Portal would be overwhelming to navigate. Their dedication, patience, and clear guidance make an enormous difference in our ability to operate efficiently. Review collected by and hosted on G2.com.

Customer Care

If there’s one area that could use improvement, it’s Customer Care. Response times can be slow, and tickets sometimes go unanswered for days. I understand that the team operates across different time zones, but having more Customer Care representatives based in our region would greatly improve efficiency and overall partner satisfaction. Review collected by and hosted on G2.com.

We love the fact that Wildix seems to be first to market with new features. The programming allows us to meet the needs of 100% of our clients. We love the possibities of the AI functionality with it's flexibility. We don't have to get the client to change their procedures to fit into the WIldix AI systems. We love Wildix! Review collected by and hosted on G2.com.

We dislike the fact that there is no phone number for support. In order to get assistance, must place a customer service ticket. This cause delays in getting issues resolved. If I place a customer service ticket and it should be for tech support, the CSR doesn't not assign it to tech support. We must open another ticket. We also cannot purchase wireless headsets which causes us to purchase other wireless headset products. Review collected by and hosted on G2.com.

The true UCaaS experience with Collaboration, and all the functionality and simplistic device options. HWaaS options plus CapEx for our clients. Review collected by and hosted on G2.com.

The Sales Force for partners to register and quote deals does not integrate with our CPQ quoting tool we have with Connectwise, and taxes are out of line with North America under current FCC regulations and some of the emails we have received 2 years in. We also have experienced some growing pains in the changes with WMS. We have had issues getting some customers to change from our old partnership as a result of Tax issues etc. Recent Tariff Changes that should not affect the US. Review collected by and hosted on G2.com.

Natively designed for cloud access anywhere in the world.

No extra hoops to jump through to setup remote users.

Smartphone app more stable than other PBXs I have installed.

Setup and upgrade of PBXs much simpler than other PBXs I have installs. Review collected by and hosted on G2.com.

The company has a sales mentality, a bit foreign to the way I have worked with IT and support at other companies. Salesforce order process is much more complicated than their previous non-Salesforce order processes. Review collected by and hosted on G2.com.

Wildix provides a comprehensive unified communications solution that allows our clients to streamline their business communications using a single, dependable platform. With Wildix, we can offer customers a system that brings together voice, video, chat, conferencing, and collaboration tools, all of which are accessible from any device and location. This level of flexibility has proven especially valuable for organizations with remote or hybrid teams. Our clients also value the system’s ability to scale and adapt as their businesses expand. Review collected by and hosted on G2.com.

While the Wildix phone system provides a robust and feature-rich communication platform, its administrative side can be rather complex and difficult for customers to navigate. Many users discover that managing system settings, extensions, and advanced features demands a deeper familiarity with the interface and terminology than they initially anticipated.

Although the administrative portal is powerful, it is not always intuitive. Even straightforward tasks can become confusing for customers without prior technical experience. As a result, users often find themselves relying more heavily on support or needing extra training just to handle routine administrative changes. Review collected by and hosted on G2.com.

Wildix is the most sophisticated communication solution for business. User friendly so that everyone from all tech levels can comfortably use the system. From the basic handset user to the most advanced IT professional, no one is left out of the full communication experience. We occasionally lose our internet and have power outages, so we are ready to use our Wildix app and we don't miss a call. The Wildix system went in without any problems and we had no down time. My Wildix provider is local and responds very quickly to any changes that we need done. Review collected by and hosted on G2.com.

Wildix will not call prospective customers or close the sale. Review collected by and hosted on G2.com.