# Wildix Reviews **Vendor:** Wildix **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 43 ## About Wildix Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. ## Wildix Pros & Cons **What users like:** - Users appreciate the **ease of use** of Wildix, highlighting its quick setup and seamless integration for effective communication. (11 reviews) - Users value the **high reliability** of Wildix, enabling seamless communication and robust support for their business needs. (8 reviews) - Users highlight the **ease of use and powerful features** of Wildix, enhancing collaboration and efficiency in their workflows. (7 reviews) - Users commend Wildix's **responsive customer support** , appreciating their quick and knowledgeable assistance when needed. (5 reviews) - Users appreciate the **flexibility** of Wildix, enabling tailored communication solutions for diverse business needs. (4 reviews) - Accessibility (3 reviews) - Intuitive (3 reviews) - Simple (3 reviews) - Communication (2 reviews) - Easy Implementation (2 reviews) **What users dislike:** - Users often face **long wait times** for Customer Service responses, affecting satisfaction and issue resolution efficiency. (3 reviews) - Users experience **missing functionality** in Wildix, particularly in order management and integration with existing tools like CPQ. (3 reviews) - Users find the **subscription costs** of Wildix to be too high, leading to frustration with ongoing expenses. (2 reviews) - Users experience **poor customer support** due to slow response times and unanswered tickets, impacting overall satisfaction. (2 reviews) - Users find the **administrative processes overly complicated** , impacting their overall experience with Wildix. (1 reviews) - Users find the **difficult interface** of Wildix challenging, suggesting improvements for a more user-friendly experience. (1 reviews) - Users find the **difficult navigation** of the Wildix PBX challenging, hindering their experience despite available features. (1 reviews) - Users find that **frequent updates** may affect user experience due to the incomplete refinement of new features. (1 reviews) ## Wildix Reviews ### 1. Wildix: Intuitive, Reliable UCaaS with Fast Go-Live and High Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano F. | Responsabile Tecnico, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Wildix?** We have been a Wildix partner for 7 years. We chose Wildix because it combines operational simplicity and reliability. The companies we support activate Collaboration 7 and X-bees very quickly, with almost immediate user adoption. The applications are so intuitive that sometimes they don't even need explaining! What works best: - Ease of use: intuitive interface, zero burdensome training - Fast go-live: streamlined provisioning, seamless portability - Audio/video quality and mobility: stable even when working remotely - Practical integrations: CRM and email without lengthy projects - Channel support: clear documentation and predictable processes Impact on customer business: - Reduced response times and call losses - Onboarding in days, not weeks - Fewer hidden costs and controlled TCO Why we recommend it: For SMBs and mid-market companies looking for a UCaaS solution that's quick to implement, usable by everyone, and results-oriented. With the adoption of smart working, the Wildix system becomes flexible and indispensable for use in any workstation, wherever it is. **What do you dislike about Wildix?** I'm not reporting anything because there's nothing I don't like about Wildix! **What problems is Wildix solving and how is that benefiting you?** Wildix has made business leaner and smarter! ### 2. Wildix: Seamless WebRTC Unified Communications with Powerful Sales Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Maurizio I. | Head of Cybersecurity Team, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Wildix?** Wildix stands out as a premier unified communications option because it prioritizes a seamless, browser-based experience through WebRTC, eliminating the hassle of installing desktop software or dealing with clunky plugins. That same accessibility carries over to the customer experience with Wildix Kite, which turns a standard company website into a high-conversion sales tool by letting visitors start instant video calls or screen-sharing sessions with a single click. Rather than functioning like a generic phone system, the platform positions itself as a dedicated sales intelligence hub, especially through its x-bees interface, which helps bridge day-to-day communication with CRM data. With the integration of Wilma AI, it goes beyond basic calling by delivering automated meeting summaries, sentiment analysis, and intelligent routing, all of which can significantly reduce administrative overhead. On the security side, Wildix follows a “secure by design” philosophy, ensuring remote communications are encrypted and aligned with global standards like GDPR, without forcing complex VPN setups. Overall, I’d describe Wildix as a revenue-generating tool that helps modern, mobile workforces stay productive and responsive through a single, secure web interface. **What do you dislike about Wildix?** Nothing at the moment. I like the whole ecosystem. **What problems is Wildix solving and how is that benefiting you?** The Benefit for You: Total browser-based freedom. You can log in from any computer, anywhere in the world, and have your full phone system, chat, and video ready in seconds, with zero installation required. This makes hot-desking and remote work feel effortless and easy to manage. ### 3. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Toni P. | Manager Telecomunicacions , Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 ### 4. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Carlos H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 ### 5. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lionel S. | Directeur technique, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 ### 6. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Christof K. | Kommunikationswesen, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 ### 7. Flexible and Powerful, But Company Policies Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Harry P. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Wildix?** The wildix flexibility and dynamics within the system are its greatest strength. It far outweighs many other UCaaS solutions because it's so flexible and dependable. We can make a call do pretty much anything imaginable. The features come with a knowledge barrier, so it's important to do the training and study materials, but the service has been a game-changer for our business. Members of the technical team and sales engineers are phenomenal to work with and actively look for solutions with you that are outside the box. We appreciate the level of detail that goes into building the applications and making improvements for security and usability. The services offer a wide range of options for integration with other platforms, excluding a few APIs that are likely hidden/secret. Features such as Stir/Shaken, SMS texting, caller name manipulation, and more make this a complex solution for competitors to match when comparing core functionalities. Most systems do not provide partners with the solutions at their fingertips. **What do you dislike about Wildix?** The downsides of Wildix can generally be summed up as them being perceived as an anti-channel, channel-first company. The company will often implement new rules, pricing, procedures, or policies that negatively affect everyone but Wildix without consulting partners and take a "it's our way or the highway" philosophy. Similarly, some directions appear to be heavily influenced by the paid membership in the skewed Gartner Magic Quadrant, leading companies like RingCentral to be falsely positioned as leaders of innovation, which Wildix attempts to match. The hardware from Wildix is okay, but not spectacular, and can be found under different brands at many different companies. Aligning with Fanvil phones with a Wildix logo at a premium price is a problematic approach for the company. Lastly, support can be excellent or bad, and it's a struggle for consistency across departments. Some areas have outstanding employees who put everything they have into their work, whereas other departments seem to be overworked or lack enthusiasm. **What problems is Wildix solving and how is that benefiting you?** Wildix bridges a needed gap in cloud telephony, offering solutions that function as well as, or better than, traditional PBX telephony in terms of flexibility and communication. The mobile applications work really for us, which was a pain point with other systems. These services allow us to cater to all technologies including, analog, digital, and IP services. For NEC dealers, this system was the ultimate switch to have a more modern set of tools. ### 8. All-in-one communication that just works. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Wildix?** What I like best about Wildix is the fully web-based architecture and how it simplifies deployment and maintenance. The integration of VoIP, collaboration tools, and security features into one platform is very efficient from a technical perspective. **What do you dislike about Wildix?** There’s not much I dislike about Wildix. If anything, I’d say that getting familiar with all features can take some time, but that’s also because the platform is quite comprehensive. **What problems is Wildix solving and how is that benefiting you?** Wildix addresses challenges like complex deployments and scattered communication systems by offering a fully web-based, unified communications platform. For me, this means easier maintenance, faster deployment, and fewer compatibility issues across devices. ### 9. Versatile and Responsive Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Wildix?** I find Wildix's flexibility in its solutions and commercial models to be standout features. The team at Wildix is always available and responsive, which I really appreciate. I also value the DECT offering, especially the ATEX rated handsets, which are beneficial for our mobile communications specialty. We found the initial setup to be great to work on. **What do you dislike about Wildix?** Nothing to dislike in my experience so far. **What problems is Wildix solving and how is that benefiting you?** Wildix provides flexible communication solutions and stands out with its adaptable technology and commercial models. It integrates AI and offers DECT systems with ATEX-rated handsets, which aren't widely available. ### 10. Effortless, Secure, and User-Friendly VoIP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Wildix?** If you’re frustrated with cumbersome VoIP systems that need ongoing attention, Wildix truly stands out. It’s the first platform I’ve encountered where even non-technical staff genuinely favor the new system compared to what we had before. I would strongly recommend it to any business that prioritizes ease of use, flexibility, and effective collaboration. With GDPR and HIPAA-compliant options available, Wildix has provided our legal team with real peace of mind. Features like end-to-end encryption, two-factor authentication, and detailed admin controls come standard—there’s no need to purchase additional modules. **What do you dislike about Wildix?** I wish tech support would respond more quickly to issues. **What problems is Wildix solving and how is that benefiting you?** The integrated video conferencing feature allows up to 25 participants and supports screen sharing, all without requiring any third-party applications. Additionally, the chat and file sharing functions offer persistent team channels, which help keep project discussions well organized. ### 11. Customizable and Flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan V. | Intern / Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Wildix?** Wildix's products are easy to learn and they have a lot of powerful features in one spot, which is best demonstrated by my use of collaboration. When I started working here, I didn't have much experience with phone systems, but I found Collaboration's interface straightforward and easy to learn. I've seen the same quick onboarding with our customers. For our my own use, all the features coming through one platform is very helpful. When customers call, I frequently use features such as transferring calls, sending calls to voicemail, and recording conversations. Within our staff, we are constantly dropping files and screen sharing through the chat. **What do you dislike about Wildix?** The PBX side of Wildix is not as user-friendly as Collaboration. Once you know how to navigate the PBX, then a lot of features are available, but visually and organizationally, I think some updates could be done to make the PBX not so text heavy. **What problems is Wildix solving and how is that benefiting you?** Phone systems these days are much more than a piece of hardware on a desk. Some of the needs in phone systems have stayed the same. Our customers still need call queues and call pathways, which is made possible with Wildix’s PBX. But there are many new needs too. Our customers need to be able to chat coworkers, they need to make business calls from their cell phones, and they need options in place to silence the endless texts and calls. These needs are addressed with Collaboration. They also need systems that are compatible with AI. This is possible through Wildix’s PBX. ### 12. Superior Technology **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Wildix?** This technology enables our telecom business to deliver high-quality communications solutions to our customers. They regularly introduce updated and enhanced versions, and their advanced AI technologies help us maintain a competitive edge. **What do you dislike about Wildix?** As a US-based telecom provider, we often encounter differences in how business is conducted here compared to European countries. These differences can sometimes lead to conflicts that are challenging to resolve. However, after partnering for over eight years, I’ve noticed that as Wildix expands its presence in the US, these kinds of tensions are becoming less frequent. **What problems is Wildix solving and how is that benefiting you?** Wildix has evolved beyond being simply a PBX manufacturer; they are now a leading provider of cutting-edge business communications solutions. We assist businesses in operating more efficiently by addressing real challenges that may not always be recognized as "phone system" issues by prospects. However, we identify these as business communications problems that we can solve, delivering genuine value to customers in ways that go far beyond what a traditional PBX can offer. ### 13. Partner Experience with Wildix **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** When we became a Wildix Partner in 2018, it completely revitalized our company. Before that, we were stuck managing legacy systems — outdated phones that looked and felt behind the times. Wildix brought us back into the telecommunications game. We tell our clients that with a Wildix system, this is the only phone system they’ll ever need to buy again. You receive free system updates, and by choosing HWaaS, you’ll always stay current with the latest hardware. Plus, the “no questions asked” warranty simply can’t be beaten. I often describe Wildix as the Swiss Army knife of telecommunications — it has every tool needed to customize solutions for individual clients, because no two clients are the same. We’ve solved real-world problems for schools and courthouses using features like the Help button, which has proven invaluable. Working with Wildix genuinely feels like working with a group of friends you’ve known forever — approachable, supportive, and always willing to help. That sense of partnership and familiarity makes a huge difference in how we operate day-to-day. ________________________________________ Sales Experience Our experience hasn’t been without challenges. Under our previous sales rep, Kristin Gottula, communication was poor, and it felt like we weren’t getting the answers we needed. Often, we were told to “look it up in Confluence,” which can be difficult to navigate. During that time, we started losing faith in Wildix as a company. When Jay Russell stepped in as our interim sales rep, everything changed. He restored our confidence in Wildix, providing quick, thorough answers and support. Now that Michelle Detwiler is our permanent sales rep, I can honestly say she’s been fantastic. Even though she’s only been our rep for a few months, she’s doing an amazing job — she’s responsive, knowledgeable, and proactive. I really appreciate that she schedules regular meetings with our sales team to discuss current leads and quotes, exploring ways Wildix can help us close deals. (Jay did this as well, and it made a big difference.) ________________________________________ Support Team Jerry Browne leads an outstanding support team. They handle tickets promptly, are extremely effective, and have an impressive depth of knowledge about the Wildix system. I also value that Jerry personally engages with partners to help solve complex issues — that kind of leadership sets Wildix apart. Matt Hostocky and Julio Ramirez are outstanding assets to the Wildix team. Their deep understanding of integrations and system design has helped us accomplish things we didn’t think were possible within the platform. Whether we’re troubleshooting unique configurations, exploring API integrations, or discussing how to bring an idea to life, they approach every challenge with patience, professionalism, and creativity. Their willingness to explain concepts clearly — and to think beyond the standard playbook — has been instrumental in helping BTS develop innovative solutions for our clients. Nickolas Gatrica and Kristin McCabe are equally impressive — consistently responsive, professional, and a pleasure to work with. Without them and their knowledge, the Salesforce Partner Portal would be overwhelming to navigate. Their dedication, patience, and clear guidance make an enormous difference in our ability to operate efficiently. **What do you dislike about Wildix?** Customer Care If there’s one area that could use improvement, it’s Customer Care. Response times can be slow, and tickets sometimes go unanswered for days. I understand that the team operates across different time zones, but having more Customer Care representatives based in our region would greatly improve efficiency and overall partner satisfaction. **What problems is Wildix solving and how is that benefiting you?** I often describe Wildix as the Swiss Army knife of telecommunications — it has every tool needed to customize solutions for individual clients, because no two clients are the same. We’ve solved real-world problems for schools and courthouses using features like the Help button, which has proven invaluable ### 14. First to market with new features **Rating:** 5.0/5.0 stars **Reviewed by:** Nita P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Wildix?** We love the fact that Wildix seems to be first to market with new features. The programming allows us to meet the needs of 100% of our clients. We love the possibities of the AI functionality with it's flexibility. We don't have to get the client to change their procedures to fit into the WIldix AI systems. We love Wildix! **What do you dislike about Wildix?** We dislike the fact that there is no phone number for support. In order to get assistance, must place a customer service ticket. This cause delays in getting issues resolved. If I place a customer service ticket and it should be for tech support, the CSR doesn't not assign it to tech support. We must open another ticket. We also cannot purchase wireless headsets which causes us to purchase other wireless headset products. **What problems is Wildix solving and how is that benefiting you?** Wildix is the only phone system that we are aware of for 'streaming' music on hold. We have to text with MMS (we would love to be able to get responses from groups, too) The sales intelligence allows out clients to save time and resources, saving the client money. We like the reliability of the telephones. The system is extremely secure, we like the tools provided for troubleshooting and we love it! ### 15. Great UCaaS Collaboration, but Sales Force Integration Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | President and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Wildix?** The true UCaaS experience with Collaboration, and all the functionality and simplistic device options. HWaaS options plus CapEx for our clients. **What do you dislike about Wildix?** The Sales Force for partners to register and quote deals does not integrate with our CPQ quoting tool we have with Connectwise, and taxes are out of line with North America under current FCC regulations and some of the emails we have received 2 years in. We also have experienced some growing pains in the changes with WMS. We have had issues getting some customers to change from our old partnership as a result of Tax issues etc. Recent Tariff Changes that should not affect the US. **What problems is Wildix solving and how is that benefiting you?** Central PBX, Collaboration, UCaaS, HWaaS, easy to use web interface, phone app, phones etc. Need to integrate with Poly phones and others. ### 16. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Johannes G. | Servicetechniker im Außendienst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 ### 17. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 ### 18. Effortless Cloud Access and Rock-Solid Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | Tier 3 tech support and installer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Wildix?** Natively designed for cloud access anywhere in the world. No extra hoops to jump through to setup remote users. Smartphone app more stable than other PBXs I have installed. Setup and upgrade of PBXs much simpler than other PBXs I have installs. **What do you dislike about Wildix?** The company has a sales mentality, a bit foreign to the way I have worked with IT and support at other companies. Salesforce order process is much more complicated than their previous non-Salesforce order processes. **What problems is Wildix solving and how is that benefiting you?** With some other PBXs, setting up for remote users is a hassle of many extra steps. Firewalls, VPNs, static public IPs, certificates, ... But with Wildix cloud PBXs, as soon as you create a user, smartphone and PC softphone apps automatically work. Wildix PC softphone can work through a web browser, no install required. Wildix cloud PBXs mean no system hardware to initialize, install, and maintain -- except physical IP phones of course. Upgrades are as easy as reading release notes and pressing a button. We have most PBXs set to always automatically update after hours, no manual intervention required. With some other PBXs, upgrades could take hours of manual work, and required coordinating with customers to update software on every PC. ### 19. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dieter S. | CEO and Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 ### 20. Wildix Delivers Seamless, Scalable Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda T. | Assistant Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Wildix?** Wildix provides a comprehensive unified communications solution that allows our clients to streamline their business communications using a single, dependable platform. With Wildix, we can offer customers a system that brings together voice, video, chat, conferencing, and collaboration tools, all of which are accessible from any device and location. This level of flexibility has proven especially valuable for organizations with remote or hybrid teams. Our clients also value the system’s ability to scale and adapt as their businesses expand. **What do you dislike about Wildix?** While the Wildix phone system provides a robust and feature-rich communication platform, its administrative side can be rather complex and difficult for customers to navigate. Many users discover that managing system settings, extensions, and advanced features demands a deeper familiarity with the interface and terminology than they initially anticipated. Although the administrative portal is powerful, it is not always intuitive. Even straightforward tasks can become confusing for customers without prior technical experience. As a result, users often find themselves relying more heavily on support or needing extra training just to handle routine administrative changes. **What problems is Wildix solving and how is that benefiting you?** Offering Wildix has allowed us to deliver a communications platform that meets our customers’ present needs while also evolving with them over time. This has reinforced our role as a service provider and led to higher customer satisfaction by enhancing efficiency, connectivity, and collaboration. ### 21. Always the latest and greatest Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Kent F. | Tech/consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Wildix?** Wildix is the most sophisticated communication solution for business. User friendly so that everyone from all tech levels can comfortably use the system. From the basic handset user to the most advanced IT professional, no one is left out of the full communication experience. We occasionally lose our internet and have power outages, so we are ready to use our Wildix app and we don't miss a call. The Wildix system went in without any problems and we had no down time. My Wildix provider is local and responds very quickly to any changes that we need done. **What do you dislike about Wildix?** Wildix will not call prospective customers or close the sale. **What problems is Wildix solving and how is that benefiting you?** Wildix gives me the ability to work from anywhere. ### 22. Effortless Collaboration with Wildix’s Intuitive Web Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lori W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Wildix?** Wildix is a fully web-based platform, offering an intuitive collaboration interface that you can access directly through your browser. It requires minimal to no training for end users, making it easy to get started. The service is both trusted and reliable. **What do you dislike about Wildix?** To be honest, I can't find anything about Wildix that I dislike. **What problems is Wildix solving and how is that benefiting you?** Since Wildix is web-based, I no longer need to buy extra expensive equipment like a router, on-site PBX, or desk phones. This is a real advantage for me because it helps me save money and eliminates the hassle of dealing with hardware that could develop issues. ### 23. Strong ROI and Wildix Integrations, But Support Tickets Close Too Quickly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Wildix?** That if just correrctly the ROI is good and with the integration between Wildix and other platforms there are many use cases. **What do you dislike about Wildix?** The support when I create a case it gets closed way to fast in my opion when you are a day of and busy they just close the ticket without a response. **What problems is Wildix solving and how is that benefiting you?** The problems Wildix is solving depends on what product you have for example if you have x-bees with the Ai in sales intlligence you got way more information about the deals that your team is making. ### 24. My experience partnering with Wildix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Wildix?** Our Experience with Wildix: A Review We first partnered with Wildix in 2017, marking our company’s (Anan Communications) very first venture into VoIP. At the time, we were looking for a platform that could help us modernize communication for our clients — and Wildix has more than delivered. Over the years, it has become an integral part of how we deliver fast, reliable, and flexible communication solutions. What Makes Wildix Stand Out Seamless Implementation & Integration One of the first things we noticed about Wildix was how easy it was to implement and integrate. Whether we were setting up a new client, expanding an existing deployment, or tying into other platforms, Wildix provided the tools and flexibility to get up and running quickly. This ease of deployment helped us save time and reduce friction for our customers — many of whom were transitioning from older, less capable systems. Enabling the Right Communication at the Right Time Wildix has empowered us to deliver tailored communications solutions that match the specific needs of our customers. Whether for traditional office environments or fully remote teams, we’ve been able to offer consistent, high‑quality service that just works — and works well. Crucial During the Pandemic When the pandemic hit, the ability to work from home — or from anywhere — became essential. Wildix played a critical role in helping our clients transition quickly and continue operating. The platform’s remote‑friendly features meant teams could stay connected, productive, and accessible without skipping a beat. A Lifeline for Our Clients Several of our clients told us directly that they would not have been able to stay in business if not for the communication solutions we provided using Wildix. Together, Anan Communications and Wildix delivered a seamless experience that kept them in touch with their customers, even under the most challenging conditions. Reliable Support The customer support from Wildix has been mostly great. In the rare instances where we needed help, their team was responsive and knowledgeable, working with us to resolve issues quickly and minimize downtime. The Bottom Line Partnering with Wildix since 2017 has been one of the smartest decisions we've made in the evolution of our business. It allowed us to confidently enter the VoIP space, scale our offerings, and support our clients with communication tools that are robust, easy to implement, and ready for whatever comes next. Wildix has helped us grow — and more importantly, it has helped our clients thrive. **What do you dislike about Wildix?** I have not encountered many things I dislike about Wildix in general. There may be a few things outside the scope of this review that I would make changes to, but most of them are based on personal opinion and not relevant here. **What problems is Wildix solving and how is that benefiting you?** I covered all of this in the previous review. They help us provide a solid communications offering that allows our customers to do business anywhere at anytime. ### 25. Wildix Business Partner review - real results **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth C. | Owner/Telecom Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** What we like best about Wildix is how seamlessly it connects teams across different environments. The web and mobile collaboration tools make it easy for office staff, remote workers, and field employees to stay connected and productive from anywhere. The platform is reliable, easy to manage, and has given us the ability to deliver real results for our customers. The sales and technical support from the Wildix team have also been excellent — responsive, knowledgeable, and always willing to help. **What do you dislike about Wildix?** While our overall experience with Wildix has been very positive, we’ve noticed that many new developments seem focused on the sales vertical. We believe there’s a lot of opportunity for Wildix to further enhance features for the service sectors — such as healthcare, law, and customer service — where the platform already performs strongly. At times, updates are released before they’re fully refined, which can briefly impact user experience. **What problems is Wildix solving and how is that benefiting you?** Wildix has allowed us to solve complex communication challenges for our clients. For example, we’ve helped a large healthcare organization connect their office staff, remote workers, and in-home caregivers through a unified communication platform. We’ve also implemented the Wildix Contact Center for several medical offices, helping them streamline patient calls and improve responsiveness. For our business, this has meant we can deliver more value to our clients while generating consistent recurring revenue from hosted services. ### 26. Loving Wildix **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin H. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** I like that I’m not tied to my desk. I appreciate that Wildix is continually striving to improve. For many of our smaller customers, the price cannot be beaten, and the feature offered is crazy good, especially for the price. **What do you dislike about Wildix?** Sometimes they jump ahead to make things better without first confirming things with partners. This can lead to surprises and unnecessary frustrations. **What problems is Wildix solving and how is that benefiting you?** Many of our customers still rely on legacy phone systems, which restrict them to handling calls and voicemails only from their desks. These older systems often have auto attendants that are awkward to use and frustrating to program. In contrast, Wildix makes system programming a much more pleasant experience—it is simple and intuitive. Wildix also offers a wide range of features that allow customers to interact in various ways, and any needed changes are easy for administrators to implement. ### 27. We have been a dealer for 7 years and have found Wildix to be great to work with and profitable. **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Wildix?** Flexibility of system programming. Ability to bring your own trunks. Ability to pay for phones. Quick install. Quickly train techs. We have found sales and tech support to be very solid and helpful. **What do you dislike about Wildix?** The HWaaS model and discounts are frustrating. Volume should be by dealer, not each customer. Classound should not have to be a 1:1 ratio. We mostly use our own trunks so we can do a 1:5 to 1:10 ratio. A second option would possibly be per second billing resulting in lower costs. **What problems is Wildix solving and how is that benefiting you?** Fills the void replacing discontinued on premise equipment with a competitive solution ### 28. More than expected **Rating:** 4.5/5.0 stars **Reviewed by:** Slavisa S. | Technical Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Wildix?** Platform is very intuitive, flexible, and reliable. As an admin, I find it easy to use, and the implementation process is both quick and straightforward. It's also very user-friendly for end users. Integrating it with multiple platforms is simple, and the support team is always friendly and helpful. **What do you dislike about Wildix?** Sometimes administrative stuff is complicated more than required. **What problems is Wildix solving and how is that benefiting you?** Using Wildix platform allowed us to solve multitude of problems for our customers. From implementation of speech recognition Automated Attendant, through use of AI Voice boots and integrations with different CRM systems, Wildix system provided streamlined admin and user experience with great reliability. Available features such as Call recording, Call Center and Call History are providing our customers with the ability to excel their customer service and provide proper service to their clients. ### 29. Phone system that is flexible, continually updating, and just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Wildix?** Wildix is a flexible, reliable, and capable system. Over almost 9 years i have configured their systems for many different businesses and have been able to accommodate any special request so far. Support as always been responsive and development is consistent. **What do you dislike about Wildix?** The push to HAAS has been a frustration. Phone systems are a software system - while i have not minded the lock to proprietary hardware (has it does sync well and make installs easier) when its made the only choice to do HAAS it loses customers, deals, and trust when devices are EOLed and less then 5 years old to the customer. HAAS can always be an option sure but all hardware should always be available as a one time purchase. The customer is already paying a subscription for licenses. **What problems is Wildix solving and how is that benefiting you?** Wildix provides a fantastic call flow setup including IVR, AI functions, and voicemail transcription. The ability to be granular makes use cases easier to configure and have faith they will work as expected. The new visualizers coming are awesome to help ensure it can solve issues effectively to workflows ### 30. Wildix has been an extremely valuable partner for our telephony business. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Wildix?** The management portal streamlines deployment, making the process both quick and efficient. Our customers benefit from top-tier reliability, a robust set of features, and excellent mobility. The platform also enables companies to scale easily and cost-effectively. **What do you dislike about Wildix?** The Salesforce portal has presented challenges for us, particularly when it comes to quoting and placing orders. **What problems is Wildix solving and how is that benefiting you?** I'm often on the go, and with the Wildix mobile app, I never miss a call. ### 31. Wildix Best in its class! **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis B. | lead tech, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Wildix?** easy to use, clearest calls with superb broadcast audio quality less issues with classound trunks, **What do you dislike about Wildix?** No complaints here! It works as it should **What problems is Wildix solving and how is that benefiting you?** winning new customers and retaining the existing ones, for the most part, depends on the performance of the customer service department? its nice to have tech support ### 32. Create a monthly recurring revenue stream. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Wildix?** We chose Wildix to replace our existing premise solutions. The Wildix platform has proven very flexible and able to meet the majority of customer needs. The HWaaS program is unique in some ways but vendors have started to mimic this. **What do you dislike about Wildix?** Some Wildix policies are not always easily endorsed. Some markets, like ours, require options that do not meet Wildix main focus. **What problems is Wildix solving and how is that benefiting you?** We primarily had a premise based customer list that was a hybrid solution with little to no monthly recurring monies. The Wildix platform now allows us to grow our base with options we did not have previously. ### 33. Unmatched Features and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Wildix?** Wildix systems have features no other systems have included for nothing extra. Their seamless integrations are fantasic. **What do you dislike about Wildix?** nothing. Everything works seamlessly. Retention on call recording is impressive 10 years! **What problems is Wildix solving and how is that benefiting you?** call recording, transcription, multi device, wireless. ### 34. Amazingly Simple and Robust Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** Wildix has all the features put together in a beautifully simple interface that makes it easy to learn, use and to master. **What do you dislike about Wildix?** OPEX is too expensive on the hardware and should have OPEX options for all hardware **What problems is Wildix solving and how is that benefiting you?** Work from anywhere is some of the best in the industry ### 35. Remote Work Made Effortless with Flexible System Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Wildix?** Remote work has never been easier. Love the voicemail to email and being able to make changes to the system from anywhere. **What do you dislike about Wildix?** Having to create an order in sales force to add/remove licenses. Preferred being able do to so from the old WMP. **What problems is Wildix solving and how is that benefiting you?** Wildix has created new desk phones that are Bluetooth and wifi ready. Finding compatible headsets is easier now. ### 36. Unmatched Ease of Use and Quality with Wildix **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Wildix?** The ease of use with Wildix is second to none. The quality of the phones and durability are amazing. The customer service is great and the number of features that are available along with ease of integration is amazing **What do you dislike about Wildix?** I can't think of anything I would say I dislike about Wildix or its products **What problems is Wildix solving and how is that benefiting you?** I am not experiencing any problems ### 37. Flexible Solution with Exclusive Wildix Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Wildix?** because wildix channel only and the flexibilty of the solution **What do you dislike about Wildix?** the thing i disklike about wildix is the sfpc **What problems is Wildix solving and how is that benefiting you?** wildix eliminates the potential pitfalls of dealing with other, more popular brands. in particular, ownership of the customer relationship and the ability for us dealers to make a lot mor margin than with other vendors. ### 38. Love at accessibility and versatility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** What stands out most is how easy the system is to use, both for us and for our customers. Making programming changes is simple, and I appreciate how we can tailor the system to fit each customer's specific needs. **What do you dislike about Wildix?** While troubleshooting major issues can still be challenging, I have noticed significant improvements in this area recently. **What problems is Wildix solving and how is that benefiting you?** This platform serves as a comprehensive solution for both our needs and those of our customers. ### 39. Perfect solution for the Mobile Business **Rating:** 4.5/5.0 stars **Reviewed by:** Jim H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Wildix?** The WIldix solutions allow inTouch to customize our services to the specific needs of the customers' business. **What do you dislike about Wildix?** We generally do not have any dislikes. The WIldix Model is sometime tedious to follow, but products and services are flexible. **What problems is Wildix solving and how is that benefiting you?** Mobile users, multiple business locations, Cloub Based systems ### 40. Outstanding Features and Versatile Applications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Wildix?** The quantity and quality of product features and applications. **What do you dislike about Wildix?** The length of time it takes for Customer Service to reply to issues. **What problems is Wildix solving and how is that benefiting you?** It meets the needs of many of our end users. ### 41. The Perfect solution for Business Comms **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Wildix?** Choice of deskphone, mobile app or Collaboration directly from the browser. In built video and audio conferencing solutions, reach out to customers with end user tools and integration in to a myriad of different platforms including CRM's **What do you dislike about Wildix?** Nothing to dislike at all. Calls are clear, tools are built to be especially useful and everything just works **Recommendations to others considering Wildix:** You may be considering some generic hosted platform where everything comes as an additional cost, you may even be thinking about ditching your PBX in favour of Microsoft Teams but what it comes down to is getting a call from 1 person to another. With Wildix, you get all the functionality of a traditional PBX - Auto Attendants, Voicemail, Group Calling, Overflow Groups, Contact Center and so on (Features lacking in Teams) with all the benefits of a hosted platform without the additional costs for key elements such as call groups, ring groups, additional auto attendants etc. **What problems is Wildix solving and how is that benefiting you?** Communications in any office or offices can be a nightmare with an array of technologies to choose from. Wildix solves this by providing the communications tools you need in an exceptionally easy to use interface on any device. ### 42. Best phone managing system I have used **Rating:** 5.0/5.0 stars **Reviewed by:** harry k. | Apprentice Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Wildix?** I like how easy it to is put someone on hold and transfer calls. It allows for very efficient phone calls. I find that is is very easy to manage multiple users at once as well with the ability to call another user before transferring them. **What do you dislike about Wildix?** I feel like the chat feature could be slightly better with the ability to also text external members would be helpful as text messages to Wildix do not come through very well. **Recommendations to others considering Wildix:** I would say that it is the best phone system I have used and if you were thinking of switching give Wildix a go as it is both clean and efficient. **What problems is Wildix solving and how is that benefiting you?** Wildix is solving my problem of managing both internal and external phone calls with the ability to transfer phone calls to both internal and external. Along with keeping an address book of previous calls and names. ### 43. Great Phone System! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Wildix?** The instant message feature is great for the industry that I work in. We are always trying to cut down on the number of e-mails we get daily so the IM feature is great to help with that. **What do you dislike about Wildix?** One of the things we would like to have is an option to conference call with other employees and customers. Getting that function up and running would help us out tremendously. It would take us to the next level of customer service! **Recommendations to others considering Wildix:** Get a good review with someone who KNOWS the product. That was invaluable to us when moving to the new system. **What problems is Wildix solving and how is that benefiting you?** Having such a large company scattered throughout the state, we really needed a way to get in touch with one another efficiently (e.g. calling extension to extension, the IM function, etc.) and this system has solved that for us! - [View Wildix pricing details and edition comparison](https://www.g2.com/products/wildix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A21%3A03+-0500&secure%5Bsession_id%5D=61f977d3-dc4c-4ac2-bb38-c87ebded5e8a&secure%5Btoken%5D=38a15b722a03be16555d04ac33039030d06b46b3f24b25301ed47468d38b445e&format=llm_user) ## Wildix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Wildix Features **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Wildix Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,399 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,639 reviews)