# Best Shared Inbox Software - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries. Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing. To qualify for inclusion in the Shared Inbox category, a product must: - Collect emails from one or multiple email accounts into a collaborative email client - Provide tools or integrations to create tasks and workflows surrounding email responses - Allow users to communicate with one another inside the application via messaging and/or comments - Enable uses to allocate and divide tasks related to inbox functionality ## Top Shared Inbox Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Front](https://www.g2.com/products/front/reviews) | 4.6/5.0 (2,430 reviews) | Team collaboration inside shared email threads | "[A Powerful Solution for Team Collaboration and Customer Communication](https://www.g2.com/survey_responses/front-review-13019442)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,624 reviews) | Multi-channel ticket routing with SLA tracking | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | Shared inbox with full CRM context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 4 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (839 reviews) | Email collaboration with internal chat per thread | "[Helpful for managing asset acquisition communications](https://www.g2.com/survey_responses/missive-review-12674382)" | | 5 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Gmail-native shared inbox with team accountability | "[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)" | | 6 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Service business texting with review automation | "[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)" | | 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,673 reviews) | Multi-channel support consolidation with automation | "[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)" | | 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,706 reviews) | AI-first support deflection with shared inbox | "[Accurate AI Ticket Handling, Clean UI, and Responsive Support](https://www.g2.com/survey_responses/fin-review-12958250)" | | 9 | [CommBox](https://www.g2.com/products/commbox/reviews) | 4.7/5.0 (48 reviews) | Call-to-digital routing with WhatsApp-first automation | "[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)" | | 10 | [Spark for Teams](https://www.g2.com/products/spark-for-teams/reviews) | 4.4/5.0 (22 reviews) | Team email collaboration without password sharing | "[Clean UX and Spark AI Make Team Email Access Easy](https://www.g2.com/survey_responses/spark-for-teams-review-12722914)" | --- ## What Are the Most Common Questions About Shared Inbox Software? *AI-generated · Last updated: May 26, 2026* ### Which solution supports multi-channel message management? Based on G2 reviews, several shared inbox tools in this category are used to centralize conversations from more than one channel, but reviewer feedback most often highlights email, chat, SMS, social messaging, and other support streams being handled in one workspace. According to verified users, Front is used to manage email, chats, and integrated apps in one hub, HubSpot Service Hub is praised for centralizing customer communication and support workflows, and Zendesk for Customer Service is frequently mentioned for bringing email, chat, phone, and social interactions into one place. G2 reviewers mention that the main benefit is less context switching, clearer ownership, and fewer missed messages across teams. ### What platform integrates shared inbox with CRM systems? Based on G2 reviews, CRM-connected shared inbox workflows are most clearly associated with products that combine support conversations with broader customer records. According to verified users, HubSpot Service Hub is frequently described as connecting ticketing, shared inbox workflows, and CRM data in one platform, making it easier to track customer history and support context. G2 reviewers also mention Zendesk for Customer Service for integrations with CRM and other business tools, while Hiver is noted for Gmail-based collaboration with integrations to CRMs and related systems. Across reviews, buyers value having customer details, ticket history, and follow-up context connected so teams can respond faster without jumping between disconnected tools. ### Which shared inbox platform offers the most seamless email collaboration? Based on G2 reviews, Front stands out most often for seamless email collaboration. According to verified users, teams use Front to draft emails together, leave internal comments, assign conversations, and coordinate replies without forwarding threads or relying on separate chat tools. G2 reviewers mention that shared drafts, tagging teammates, internal notes, and clear visibility into who owns each conversation make collaboration feel smoother and more organized. Users also describe Front as helpful for reducing duplicated work, improving follow-up, and keeping all communication context in one place. Some reviewers note occasional issues around search, AI responses, or notification behavior, but the collaboration workflow is consistently a core strength in recent feedback. ### Which vendor offers analytics on team email productivity? Based on G2 reviews, multiple vendors in this category offer visibility into team email activity, workloads, and response handling. According to verified users, Front is used to monitor shared inbox progress and team coordination, Hiver is praised for snapshot views, response-time visibility, and analytics inside Gmail-based workflows, and HubSpot Service Hub is often mentioned for team transparency and reporting around support requests. G2 reviewers mention that these analytics features help managers understand ownership, follow-up status, workload distribution, and service performance without relying on disconnected inboxes. For buyers comparing options, the common value is clearer oversight into how teams handle incoming messages and where process bottlenecks may be forming. ### What is the best shared inbox tool for customer support teams? Based on G2 reviews, Front is the strongest recent fit for customer support teams in this dataset because reviewers repeatedly describe it as centralizing communication, improving ownership, and helping teams collaborate on responses. According to verified users, Front supports shared inboxes, internal comments, assignments, automation, and multi-channel communication in ways that reduce missed messages and speed up response handling. G2 reviewers mention benefits such as better visibility, easier teamwork on support emails, and smoother triage of customer issues. Some users also call out room for improvement in areas like AI accuracy, reporting flexibility, or search behavior, but the overall review pattern points to Front as a consistent support-focused option for shared inbox management. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – used by support teams to centralize email, comments, assignments, and shared ownership - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – helps support teams combine ticketing, automation, and CRM-linked service workflows - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – supports high-volume support across email, chat, and social with automation workflows ### Which vendor provides AI-powered email tagging and routing? Based on G2 reviews, Front, HubSpot Service Hub, and Missive all show evidence of AI or automation helping teams manage routing, rules, or inbox organization. According to verified users, Front is often mentioned for AI assistance around rules, summaries, and workflow setup, while HubSpot Service Hub is described as combining automation, ticketing, and AI-powered tools in support operations. G2 reviewers also mention Missive for rules, AI integration, and collaboration features that help teams triage email. Across these reviews, the recurring theme is not just AI for drafting responses, but AI or automation assisting with sorting, assigning, and reducing manual effort in busy shared inbox environments. ### Which tool supports shared inbox for remote teams? Based on G2 reviews, tools in this category support remote teamwork by making inbox ownership, internal comments, and shared visibility easier across distributed teams. According to verified users, Missive is repeatedly described as helping teams collaborate through shared inboxes, internal notes, and assignments without losing context, while Front is praised for internal collaboration on email threads and team coordination from one workspace. G2 reviewers also mention Hiver for shared inbox management directly in Gmail, helping teams assign emails and avoid duplicate work. Buyers evaluating remote-team use cases should look for recurring review themes such as visibility into ownership, centralized communication, and simpler handoffs when multiple people need to work from different locations. ### What platform provides SLA tracking for shared inbox communications? Based on G2 reviews, SLA-style tracking is most clearly associated with support-oriented shared inbox platforms rather than lightweight collaboration-only tools. According to verified users, Zendesk for Customer Service is frequently used for ticket management, ownership, and workflow controls that help teams keep responses on track. G2 reviewers also mention HubSpot Service Hub for support workflows and visibility into service handling, and Freshdesk for organizing tickets, response management, and team coordination in one place. Across the recent reviews, buyers looking for SLA tracking tend to value clear ownership, automation, workload visibility, and structured ticket handling so shared inbox communication is not left unmanaged or delayed. ### What is the most affordable shared inbox software for SMBs? Based on G2 reviews, affordability for SMBs is most often described around tools that deliver shared inbox value without requiring a heavy setup or enterprise-style footprint. According to verified users, Missive is directly described by one recent reviewer as a more affordable alternative after switching from another platform, Hiver is often praised for delivering Gmail-based shared inbox workflows with a fast learning curve, and BoldDesk is noted for strong value and lower-cost positioning compared with larger help desk products. G2 reviewers mention that SMB teams tend to prioritize ease of use, quick setup, and enough collaboration features to avoid missed emails without paying for unnecessary complexity. **Here are some of the top-rated products on G2:** - [Missive](https://www.g2.com/products/missive/reviews/missive-review-12858905) – often used by small teams to unify inboxes, tasks, and collaboration in one affordable workflow - [Hiver](https://www.g2.com/products/hiver/reviews/hiver-review-12722017) – fits Gmail-based teams that want shared inbox organization with lighter onboarding - [BoldDesk](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12698564) – reviewers highlight strong automation and ticketing value at a more economical price point ### What is the top-rated shared inbox platform for enterprises? Based on G2 reviews, enterprise-oriented shared inbox buyers tend to favor platforms that support multi-channel communication, structured workflows, and cross-team visibility at scale. According to verified users, Front is widely used to centralize team communication, assignments, comments, and automation in one system, while Zendesk for Customer Service is repeatedly highlighted for handling email, chat, social, and phone support within a unified workspace. G2 reviewers also mention HubSpot Service Hub for organizations that want service workflows connected with broader CRM context and automation. Across the review set, enterprise buyers appear to value centralized communication, stronger governance, and collaboration features that reduce duplicate work and keep teams aligned across larger support operations. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – supports enterprise teams with shared inbox collaboration, internal comments, and workflow visibility - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – fits larger operations managing omnichannel support and structured ticket workflows - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – works well for enterprises that want support, automation, and CRM-connected communication together ## How Many Shared Inbox Software Products Does G2 Track? **Total Products under this Category:** 83 ### Category Stats (Jun 2026) - **Average Rating**: 4.58/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: eDesk (+0.29%) - Among all products in this category, eDesk recorded the largest rating increase compared to last month *Last updated: June 25, 2026* ## How Does G2 Rank Shared Inbox Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 36,300+ Authentic Reviews - 83+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Shared Inbox Software Is Best for Your Use Case? - **Leader:** [Front](https://www.g2.com/products/front/reviews) - **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews) - **Easiest to Use:** [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Front](https://www.g2.com/products/front/reviews) --- **Sponsored** ### Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10739&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%3Fpage%3D2&secure%5Btoken%5D=ecbcdb630533544960e1a8689a0ca649a871ee211bc2592df1be5113f20bef4f&secure%5Burl%5D=https%3A%2F%2Ffront.com%2Flp2%2Femail-management%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dongoing_g2clicks_consideration_norpac&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Shared Inbox Software Products in 2026? ### 1. [Emailgistics](https://www.g2.com/products/emailgistics/reviews) Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Emailgistics?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 7.5/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Emailgistics?** - **Seller:** [Emailgistics](https://www.g2.com/sellers/emailgistics) - **Company Website:** https://emailgistics.com/ - **Year Founded:** 2018 - **HQ Location:** Oakville, CA - **LinkedIn® Page:** https://www.linkedin.com/company/emailgistics (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Manufacturing - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are Emailgistics's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Time-saving (11 reviews) - Email Management (9 reviews) - Team Collaboration (9 reviews) **Cons:** - Archiving Issues (3 reviews) - Difficult Setup (3 reviews) - Slow Loading (3 reviews) - Folder Management (2 reviews) - Lack of Training (2 reviews) ### What Do G2 Reviewers Say About Emailgistics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional customer support** of Emailgistics, highlighting its guided assistance and quick implementation. - Users praise the **ease of use** in Emailgistics, highlighting quick setup and intuitive management for optimal efficiency. - Users value the **time-saving features** of Emailgistics, significantly enhancing productivity and team efficiency in managing emails. - Users value the **dynamic email management** of Emailgistics, enhancing workflow efficiency and personalized customer interactions. - Users value the **enhanced team collaboration** with Emailgistics, appreciating improved workflows and personalized email management. **Cons:** - Users face **archiving issues** with Emailgistics, struggling with training and functionality which complicates their email management. - Users find the **difficult setup** process time-consuming, especially with complex account management and multiple filters to configure. - Users experience **slow loading** times, particularly when searching large folders and using the Outlook add-on. - Users find the **folder management cumbersome** , facing delays and unintended email movements during use. - Users struggle with **lack of training** on the new email method, leading to confusion and inefficiencies. #### What Are Recent G2 Reviews of Emailgistics? **"[Effortless Email Management with High Team Accountability](https://www.g2.com/survey_responses/emailgistics-review-13001649)"** **Rating:** 5.0/5.0 stars *— Dean P.* [Read full review](https://www.g2.com/survey_responses/emailgistics-review-13001649) --- **"[Great support - quick, smart and thorough!](https://www.g2.com/survey_responses/emailgistics-review-12842117)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/emailgistics-review-12842117) --- ### 2. [MessageDesk](https://www.g2.com/products/messagedesk/reviews) MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MessageDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 7.1/10 (Category avg: 8.5/10) - **Trends:** 9.0/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind MessageDesk?** - **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs) - **Year Founded:** 2018 - **HQ Location:** Reno, Nevada - **Twitter:** @messagedeskapp (93 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are MessageDesk's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Automation (5 reviews) - Communication (5 reviews) - Customer Support (4 reviews) **Cons:** - Complex Processes (2 reviews) - Expensive (2 reviews) - Messaging Issues (2 reviews) - Number Issues (2 reviews) - App Incompatibility (1 reviews) ### What Do G2 Reviewers Say About MessageDesk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of MessageDesk, making communication and setup simple and effective. - Users appreciate the **easy communication** features of MessageDesk, enabling effective messaging and connectivity anytime, anywhere. - Users value the **automation capabilities** of MessageDesk, streamlining communication and enhancing efficiency in their workflows. - Users value the **effective communication tools** of MessageDesk, enhancing collaboration and connectivity across teams and clients. - Users value the **responsive customer support** of MessageDesk, ensuring assistance is always available when needed. **Cons:** - Users find the **complex processes** of MessageDesk to be frustrating, hindering seamless communication and thread management. - Users find the pricing of MessageDesk to be **expensive** compared to its competitors, despite appreciating its functions. - Users struggle with **messaging issues** as group threads become complicated and credit usage is unclear. - Users face challenges with **number registration** and managing duplicate contacts, complicating their experience with MessageDesk. - Users struggle with **app incompatibility** as it leads to frustration with handling multiple message threads. #### What Are Recent G2 Reviews of MessageDesk? **"[Message Desk improved the way my company communicates with clients and staff.](https://www.g2.com/survey_responses/messagedesk-review-10788405)"** **Rating:** 5.0/5.0 stars *— Chris R.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-10788405) --- **"[It's a great app to messages and be connected with the team and colleagues](https://www.g2.com/survey_responses/messagedesk-review-11499637)"** **Rating:** 5.0/5.0 stars *— Disha D.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-11499637) --- #### What Are G2 Users Discussing About MessageDesk? - [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for) ### 3. [Zoho TeamInbox](https://www.g2.com/products/zoho-teaminbox/reviews) A shared inbox tool for team collaboration and transparency. Zoho TeamInbox aims at making group email conversations transparent within a team. Send and receive group emails, delegate owners to conversations, conduct internal discussions, co-author emails with team, manage your inbox efficiently—all under a single roof. Zoho TeamInbox is a single tool for communication outside the team and collaboration within the team. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Zoho TeamInbox?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 6.1/10 (Category avg: 8.5/10) - **Trends:** 6.9/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Zoho TeamInbox?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 77% Small-Business, 15% Mid-Market #### What Are Zoho TeamInbox's Pros and Cons? **Pros:** - Communication (2 reviews) - Team Collaboration (2 reviews) - Assignment Management (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (1 reviews) - Learning Curve (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Zoho TeamInbox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless communication** offered by Zoho TeamInbox, enhancing collaboration and clarity among team members. - Users appreciate the **streamlined communication** in Zoho TeamInbox, facilitating effective collaboration and task management. - Users value the **assignment management** feature of Zoho TeamInbox, which enhances collaboration and clarifies responsibilities. - Users value the **easy integrations** with other Zoho modules, enhancing efficiency and keeping email correspondence updated. - Users find the **easy setup** of Zoho TeamInbox to be a significant advantage for their workflow integration. **Cons:** - Users find Zoho TeamInbox **expensive for larger teams** , particularly when additional Zoho products are needed. - Users often struggle with the **steep learning curve** of Zoho TeamInbox, finding the interface initially overwhelming. - Users find the **interface overwhelming** , causing a significant learning curve, especially for those new to Zoho products. #### What Are Recent G2 Reviews of Zoho TeamInbox? **"[Good product](https://www.g2.com/survey_responses/zoho-teaminbox-review-10293275)"** **Rating:** 5.0/5.0 stars *— Kunal K.* [Read full review](https://www.g2.com/survey_responses/zoho-teaminbox-review-10293275) --- **"[Efficient Collaboration and Email Management on Zoho Team Inbox](https://www.g2.com/survey_responses/zoho-teaminbox-review-10455959)"** **Rating:** 4.0/5.0 stars *— Aneurys Nicanor A.* [Read full review](https://www.g2.com/survey_responses/zoho-teaminbox-review-10455959) --- ### 4. [GrooveHQ](https://www.g2.com/products/groovehq/reviews) The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 **How Do G2 Users Rate GrooveHQ?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Integrations:** 8.6/10 (Category avg: 8.5/10) - **Trends:** 8.1/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.5/10) **Who Is the Company Behind GrooveHQ?** - **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq) - **Year Founded:** 2011 - **HQ Location:** Newport, RI - **Twitter:** @Groove (6,683 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3150436/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are GrooveHQ's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) **Cons:** - Chat Functionality Issues (1 reviews) - Comment Issues (1 reviews) - Email Communication Issues (1 reviews) - Issue Resolution (1 reviews) - Merging Issues (1 reviews) ### What Do G2 Reviewers Say About GrooveHQ? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** from GrooveHQ, enhancing collaboration and efficiency in managing queries. - Users find the **automation features** of GrooveHQ essential for ensuring timely follow-ups and no missed opportunities. - Users appreciate the **ease of use** of GrooveHQ, with efficient collaboration and responsive support enhancing their experience. - Users find the **easy setup** process of GrooveHQ seamless, enhancing team collaboration and support efficiency. - Users value the **efficiency** of GrooveHQ in managing support queries collaboratively and enhancing response times. **Cons:** - Users report **chat functionality issues** due to lack of selective forwarding, causing inconvenience and disjointed communication. - Users struggle with the **all or nothing comment inclusion** in GrooveHQ, leading to difficulty in managing conversations effectively. - Users face challenges with **email communication issues** due to lack of control over conversation visibility in GrooveHQ. - Users often face challenges with **issue resolution** , as they can't selectively share conversation parts without using multiple platforms. - Users find that **merging tickets is complicated** , making the support process less efficient and more challenging. #### What Are Recent G2 Reviews of GrooveHQ? **"[Never Miss a Beat with This Reliable Tool](https://www.g2.com/survey_responses/groovehq-review-11991950)"** **Rating:** 5.0/5.0 stars *— Shannon F.* [Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950) --- **"[Game-Changer for Team Transparency with Minor Glitches](https://www.g2.com/survey_responses/groovehq-review-12704475)"** **Rating:** 4.0/5.0 stars *— Katie F.* [Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475) --- #### What Are G2 Users Discussing About GrooveHQ? - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) ### 5. [Keeping](https://www.g2.com/products/keeping/reviews) Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. **Average Rating:** 4.5/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Keeping?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Integrations:** 8.1/10 (Category avg: 8.5/10) - **Trends:** 8.0/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Keeping?** - **Seller:** [Keeping](https://www.g2.com/sellers/keeping) - **Year Founded:** 2007 - **HQ Location:** Brooklyn, NY - **Twitter:** @keepingcom (181 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2360605/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Computer Software - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Keeping's Pros and Cons? **Pros:** - Communication (2 reviews) - Ease of Use (2 reviews) - Easy Access (2 reviews) - Simple (2 reviews) - Team Collaboration (2 reviews) **Cons:** - Complex Administration (1 reviews) - Difficult Learning (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Search Difficulty (1 reviews) ### What Do G2 Reviewers Say About Keeping? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective communication** capabilities of Keeping, enhancing team collaboration and response times. - Users appreciate the **ease of use** of Keeping, finding it simple to learn and well-organized for daily business tasks. - Users value the **easy access** provided by Keeping, enhancing communication and reducing context-switching within Salesforce. - Users appreciate the **simple interface** of Keeping, finding it easy to learn and use daily for business. - Users value the **effective team collaboration** of Keeping, enhancing communication and transparency within their teams. **Cons:** - Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. - Users find **difficult learning** to be a major hurdle with Keeping, demanding extensive time and effort to master. - Users find the **learning curve challenging** , needing considerable time and effort to become proficient with Keeping. - Users desire **more customization options** for workflows as the current UI feels outdated and limiting. - Users desire improved **search functionality** and additional inboxes for better email organization in Keeping. #### What Are Recent G2 Reviews of Keeping? **"[Powerful Shared Inbox with Smart Email Assignment Automations](https://www.g2.com/survey_responses/keeping-review-12473947)"** **Rating:** 4.5/5.0 stars *— Erika H.* [Read full review](https://www.g2.com/survey_responses/keeping-review-12473947) --- **"[Seamless Gmail Integration That Streamlines Shared Inbox Ticketing](https://www.g2.com/survey_responses/keeping-review-12646505)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/keeping-review-12646505) --- #### What Are G2 Users Discussing About Keeping? - [What are some unique features of project management software?](https://www.g2.com/discussions/keeping-what-are-some-unique-features-of-project-management-software) - [What are the key features of project management?](https://www.g2.com/discussions/what-are-the-key-features-of-project-management) - [What should be in the inventory software?](https://www.g2.com/discussions/what-should-be-in-the-inventory-software) - [What are the essential features of software?](https://www.g2.com/discussions/keeping-what-are-the-essential-features-of-software) ### 6. [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 **How Do G2 Users Rate Trengo?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) - **Integrations:** 7.2/10 (Category avg: 8.5/10) - **Trends:** 6.8/10 (Category avg: 8.2/10) - **Performance Tracking:** 7.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Trengo?** - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ (284 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trengo/about/ (90 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small-Business, 26% Mid-Market #### What Are Trengo's Pros and Cons? **Pros:** - Ease of Use (72 reviews) - Helpful (59 reviews) - Customer Support (45 reviews) - Features (41 reviews) - Communication (39 reviews) **Cons:** - Missing Features (39 reviews) - Limited Features (25 reviews) - Messaging Issues (23 reviews) - Chat Functionality (17 reviews) - Bug Issues (13 reviews) ### What Do G2 Reviewers Say About Trengo? *AI-generated summary from verified user reviews* **Pros:** - Users find Trengo's **ease of use** exceptional, highlighting its user-friendly setup and helpful support team. - Users value the **easy-to-navigate interface** of Trengo, enhancing communication and organization for their teams. - Users value the **great customer support** of Trengo, especially the assistance from their knowledgeable agent, Nicky. - Users value Trengo's **integrated communication features** , allowing effective management of multiple platforms like Whatsapp, email, and Instagram. - Users find Trengo's **communication features seamless** , integrating various tools for effective teamwork and quick responses. **Cons:** - Users note some **missing features** in Trengo, such as limited conversation filtering and formatting issues with pasted text. - Users find the **limited features** of Trengo hinder effective tracking and engagement measurement for customer service strategies. - Users are frustrated with **messaging issues** on Trengo, including disappearing messages and slow loading times in the inbox. - Users struggle with **limited chat tracking** in Trengo, affecting engagement measurement and customer service optimization. - Users report frequent **bug issues** with Trengo, leading to frustrations and inefficiencies in usage and coordination. #### What Are Recent G2 Reviews of Trengo? **"[Organized Inbox and Efficient Task Management with Trengo](https://www.g2.com/survey_responses/trengo-review-11951871)"** **Rating:** 4.5/5.0 stars *— Ashley d.* [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) --- **"[Great partnership with Trengo](https://www.g2.com/survey_responses/trengo-review-11596795)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) --- #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ### 7. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.4/5.0 **Total Reviews:** 206 **How Do G2 Users Rate DevRev?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.5/10 (Category avg: 8.2/10) - **Performance Tracking:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Specialist, Product Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 53% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Efficiency (51 reviews) - Features (48 reviews) - Helpful (40 reviews) - Customer Support (29 reviews) **Cons:** - Missing Features (30 reviews) - Limited Features (21 reviews) - Lack of Features (19 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, facilitating seamless feature discovery and effective performance analysis. - Users benefit from **increased efficiency** with DevRev, enhancing collaboration and responsiveness across teams for better performance. - Users value the **advanced features** of DevRev, especially AI support and ticketing system, enhancing productivity significantly. - Users commend the **exceptional team support** of DevRev, enhancing their onboarding and integration experience significantly. - Users highlight the **highly responsive customer support** of DevRev, enhancing their overall experience with effective communication. **Cons:** - Users note the **lack of essential features** in DevRev, highlighting the need for more comprehensive capabilities and enhancements. - Users find the **limited features** of DevRev frustrating, particularly the lack of search functionality for recordings. - Users note the **lack of features** in DevRev, particularly in reporting, integrations, and mobile experience. - Users struggle with the **steep learning curve** of DevRev due to its multifaceted workflows and documentation challenges. - Users find DevRev **not intuitive** , citing a challenging learning curve and unclear user experience for newcomers. #### What Are Recent G2 Reviews of DevRev? **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- ### 8. [Gmelius](https://www.g2.com/products/gmelius/reviews) Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. **Average Rating:** 4.4/5.0 **Total Reviews:** 756 **How Do G2 Users Rate Gmelius?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.8/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Gmelius?** - **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) - **Year Founded:** 2016 - **HQ Location:** Geneva - **Twitter:** @gmelius (1,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Gmelius's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Email Management (14 reviews) - Collaboration (12 reviews) - Team Collaboration (12 reviews) - Communication (11 reviews) **Cons:** - Email Management Issues (8 reviews) - Missing Features (8 reviews) - Performance Issues (6 reviews) - Email Issues (5 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About Gmelius? *AI-generated summary from verified user reviews* **Pros:** - Users find Gmelius to be **incredibly easy to use** , streamlining their workflow and enhancing productivity effectively. - Users appreciate the **ease of email management** in Gmelius, facilitating communication and organization within teams. - Users appreciate the **seamless collaboration** offered by Gmelius, enhancing teamwork and organization through shared tools. - Users value Gmelius for its **robust team collaboration features** , simplifying email management and enhancing orderly communication. - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and orderly communication. **Cons:** - Users face **email management issues** with Gmelius, experiencing slow load times and ineffective filtering options. - Users find the **missing features** in Gmelius' mobile app restricts their productivity and complicates email management. - Users experience **performance issues** with Gmelius, noting slow loading times that hinder productivity significantly. - Users often face **slow email loading times** with Gmelius, leading to frustration and inefficiency in their workflow. - Users face a **steep learning curve** with Gmelius, requiring meetings and guidance for effective utilization and setup. #### What Are Recent G2 Reviews of Gmelius? **"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"** **Rating:** 5.0/5.0 stars *— Hasan J.* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148) --- **"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609) --- #### What Are G2 Users Discussing About Gmelius? - [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for) ### 9. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 **How Do G2 Users Rate HelpCrunch?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Integrations:** 9.7/10 (Category avg: 8.5/10) - **Trends:** 8.7/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind HelpCrunch?** - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom (334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small-Business, 15% Mid-Market #### What Are HelpCrunch's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (14 reviews) - Chat Features (10 reviews) - Customer Support (10 reviews) **Cons:** - Limited Customization (4 reviews) - Chat Functionality (3 reviews) - Chat Issues (3 reviews) - Expensive (3 reviews) - Slow Loading (3 reviews) ### What Do G2 Reviewers Say About HelpCrunch? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of HelpCrunch, appreciating its intuitive design and seamless migration process. - Users appreciate the **comprehensive set of features** in HelpCrunch, enhancing customer communication and support efficiency. - Users value the **helpful features** of HelpCrunch, enhancing client communication and simplifying team collaboration effectively. - Users appreciate the **reliable live chat** features of HelpCrunch, enhancing client communication and engagement seamlessly. - Users rave about the **incredible customer support** from HelpCrunch, appreciating their responsiveness and helpfulness in onboarding. **Cons:** - Users desire more **flexibility in customization** options for widgets and automation rules to enhance their experience. - Users note that the **live chat functionality can be slow** to load, impacting overall site performance. - Users often face **chat issues** with slow loading times, affecting the overall functionality and user experience. - Users feel the pricing is **too high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading times** for live chat, affecting usability and prompting hopes for future optimization improvements. #### What Are Recent G2 Reviews of HelpCrunch? **"[Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps](https://www.g2.com/survey_responses/helpcrunch-review-12151003)"** **Rating:** 5.0/5.0 stars *— Tornado D.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) --- **"[Affordable and Feature-Rich Chat Solution](https://www.g2.com/survey_responses/helpcrunch-review-12883421)"** **Rating:** 5.0/5.0 stars *— Konstantin M.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) --- ### 10. [Kayako](https://www.g2.com/products/kayako/reviews) Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 225 **How Do G2 Users Rate Kayako?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.2/10 (Category avg: 8.2/10) - **Performance Tracking:** 7.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Kayako?** - **Seller:** [Kayako](https://www.g2.com/sellers/kayako) - **Year Founded:** 2001 - **HQ Location:** N/A - **Twitter:** @Kayako (9,448 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®) - **Phone:** +1 (888) 952-9256 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are Kayako's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Automated Responses (1 reviews) - Helpful (1 reviews) **Cons:** - Not Intuitive (1 reviews) - Quality Issues (1 reviews) - UX Design (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Kayako? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **contextual AI assistance** of Kayako, enhancing support agents' effectiveness and accuracy in responses. - Users value the **contextual AI efficiency** of Kayako, which enhances support accuracy and agent confidence in responses. - Users value the **contextual AI technology** of Kayako, enhancing support with accurate and relevant suggestions. - Users appreciate the **contextual automated responses** that enhance efficiency and accuracy in support interactions. - Users value the **contextual responsiveness** of Kayako's AI, leading to more accurate and reliable support interactions. **Cons:** - Users find the **mobile experience not intuitive** , making it challenging for agents using it on the go. - Users find the **mobile experience lacking** , noting it’s not ideal for agents needing flexibility on the go. - Users find the **mobile experience lacking polish** , making it challenging for agents working remotely or after hours. - Users find the **mobile experience lacking polish** , making it less ideal for agents on the go. #### What Are Recent G2 Reviews of Kayako? **"[Surprisingly Human, High-Quality AI Replies That Nail Customer Context](https://www.g2.com/survey_responses/kayako-review-12890475)"** **Rating:** 4.5/5.0 stars *— Syed H.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12890475) --- **"[White-Glove Onboarding That Gets Kayako Working Fast](https://www.g2.com/survey_responses/kayako-review-12889028)"** **Rating:** 5.0/5.0 stars *— Deniz Y.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12889028) --- #### What Are G2 Users Discussing About Kayako? - [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for) - [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for) - [What is help support?](https://www.g2.com/discussions/what-is-help-support) - [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com) - [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system) ### 11. [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews) Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. **Average Rating:** 4.4/5.0 **Total Reviews:** 235 **How Do G2 Users Rate Mojo Helpdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.2/10 (Category avg: 8.2/10) - **Performance Tracking:** 7.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Mojo Helpdesk?** - **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk) - **Year Founded:** 2011 - **HQ Location:** Austin, Texas - **Twitter:** @mojohelpdesk (705 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mojo-helpdesk/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Primary/Secondary Education - **Company Size:** 55% Mid-Market, 30% Small-Business #### What Are Mojo Helpdesk's Pros and Cons? **Cons:** - Bugs (1 reviews) - Button Issues (1 reviews) - Editing Difficulties (1 reviews) - Formatting Issues (1 reviews) - Layout Issues (1 reviews) ### What Do G2 Reviewers Say About Mojo Helpdesk? *AI-generated summary from verified user reviews* **Cons:** - Users face **layout inconsistencies** and experience issues with screenshots and pictures in Mojo Helpdesk. - Users report **button issues** affecting layout changes and multimedia functionality, leading to a frustrating experience with Mojo Helpdesk. - Users face **editing difficulties** with layout consistency, dark mode, and challenges with screenshots and images. - Users face **formatting issues** such as layout changes and difficulties with screenshots, impacting usability. - Users report **layout issues** with Mojo Helpdesk, struggling with dark mode and managing screenshots effectively. #### What Are Recent G2 Reviews of Mojo Helpdesk? **"[Perfect Integration, Simple Setup](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)"** **Rating:** 5.0/5.0 stars *— Hugo I. D.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476) --- **"[Good for Frequent Users](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)"** **Rating:** 4.0/5.0 stars *— Chel M.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190) --- #### What Are G2 Users Discussing About Mojo Helpdesk? - [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost) - [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software) - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote ### 12. [Helpmonks](https://www.g2.com/products/helpmonks/reviews) Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works." **Average Rating:** 4.3/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Helpmonks?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Integrations:** 7.7/10 (Category avg: 8.5/10) - **Trends:** 8.9/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Helpmonks?** - **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks) - **Year Founded:** 2013 - **HQ Location:** Syracuse, New York - **Twitter:** @helpmonks (2,086 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helpmonks/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Helpmonks's Pros and Cons? **Pros:** - Efficiency (1 reviews) - Email Management (1 reviews) - Email Tracking (1 reviews) - Features (1 reviews) **Cons:** - Error Handling (1 reviews) - Poor Notifications (1 reviews) - Quality Issues (1 reviews) - Slow Loading (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Helpmonks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency in searching and organizing emails** with Helpmonks, enhancing their overall productivity. - Users appreciate the **efficient email organization and labeling** in Helpmonks, enhancing their email management experience. - Users value the **email tracking** feature in Helpmonks, enhancing their organization and efficiency in searching past communications. - Users appreciate the **organization and efficient email search** features of Helpmonks, enhancing their email management experience. **Cons:** - Users experience **random shutdowns** with Helpmonks and lack notifications or estimated fixes during crashes, leaving them frustrated. - Users express frustration with **poor notifications** , often feeling uninformed during unexpected shutdowns and crashes. - Users are frustrated by the **random shutdowns** and lack of communication regarding fixes, leaving them feeling unsupported. - Users are frustrated with the **slow loading** times of Helpmonks, which hinder their ability to access the service efficiently. - Users face **random shutdowns** with Helpmonks, often feeling uninformed about fixes or recovery times during crashes. #### What Are Recent G2 Reviews of Helpmonks? **"[Fantastic Email Support Service for Any Business](https://www.g2.com/survey_responses/helpmonks-review-4399981)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981) --- **"[Much needed tech solutions for better email management with best in class customer support!](https://www.g2.com/survey_responses/helpmonks-review-4621549)"** **Rating:** 4.5/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549) --- #### What Are G2 Users Discussing About Helpmonks? - [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for) ### 13. [Threads](https://www.g2.com/products/jpy-threads/reviews) Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Threads?** - **Integrations:** 8.1/10 (Category avg: 8.5/10) - **Trends:** 9.2/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Threads?** - **Seller:** [JPY](https://www.g2.com/sellers/jpy) - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Mid-Market, 23% Small-Business #### What Are Threads's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - User Interface (3 reviews) - Integrations (2 reviews) - Connectivity (1 reviews) - Customization (1 reviews) **Cons:** - User Interface Issues (2 reviews) - UX Design (2 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Threads? *AI-generated summary from verified user reviews* **Pros:** - Users find the **interface very easy to use** , appreciating its user-friendliness and seamless integration with Instagram. - Users highlight the **user-friendly interface** of Threads, making sharing updates and connecting with Instagram friends effortless. - Users find the **easy integration with Instagram** enhances their experience, making sharing updates seamless and enjoyable. - Users value the **seamless connectivity** of Threads with Instagram, making app transitions effortless and enhancing community engagement. - Users appreciate the **customization** options in Threads, allowing for a more personalized and engaging experience. **Cons:** - Users feel that the **user interface lacks appeal** and some trending features essential for the younger audience. - Users find the **UX lacking attractiveness** for the younger audience, desiring more trending key features. - Users wish for more **integration options** with Threads to enhance their experience and navigation ease. - Users find the **learning curve steep** , struggling with navigation and limited customization options on Threads. - Users desire more **customization options** for their profiles and account integration, limiting their overall experience on Threads. #### What Are Recent G2 Reviews of Threads? **"[Discovering Threads- a new network to build friends and connections.](https://www.g2.com/survey_responses/threads-review-10557806)"** **Rating:** 5.0/5.0 stars *— Kath B.* [Read full review](https://www.g2.com/survey_responses/threads-review-10557806) --- **"[Threads review](https://www.g2.com/survey_responses/threads-review-10589579)"** **Rating:** 4.5/5.0 stars *— Gaurav S.* [Read full review](https://www.g2.com/survey_responses/threads-review-10589579) --- ### 14. [Spike](https://www.g2.com/products/spike/reviews) Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient. **Average Rating:** 4.6/5.0 **Total Reviews:** 250 **How Do G2 Users Rate Spike?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Integrations:** 3.3/10 (Category avg: 8.5/10) - **Trends:** 7.9/10 (Category avg: 8.2/10) - **Performance Tracking:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Spike?** - **Seller:** [Spike](https://www.g2.com/sellers/spike) - **Year Founded:** 2014 - **HQ Location:** Herzliya, IL - **Twitter:** @SpikeNowHQ (3,036 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3240452/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 72% Small-Business, 15% Mid-Market #### What Are Spike's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Email Management (35 reviews) - Communication (33 reviews) - Helpful (27 reviews) - Features (24 reviews) **Cons:** - Missing Features (19 reviews) - Limited Features (12 reviews) - Integration Issues (10 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Spike? *AI-generated summary from verified user reviews* **Pros:** - Users love Spike's **ease of use** , with a simple UI and features that simplify email management effectively. - Users love the **easy email management** of Spike, praising its simple design and organization for effortless communication. - Users value the **intuitive conversation layout** of Spike, embracing its modern chat-style interface for easier communication. - Users love Spike's **intuitive chat-style interface** that simplifies email management and reduces inbox clutter. - Users love Spike’s **intuitive chat-style interface** , which simplifies email management and mimics a natural conversation flow. **Cons:** - Users identify **missing features** like full headers, custom domains, and limited AI tools, hindering their overall experience. - Users express frustration over Spike's **limited features** , especially regarding message history and lack of support for Japanese text. - Users find **integration issues** with Spike, noting limitations in third-party support and syncing with external email providers. - Users find Spike to be **expensive** , with pricing concerns particularly highlighted in comparison to its competitors. - Users find the **limited customization** options in Spike frustrating, especially regarding notifications and offline functionality. #### What Are Recent G2 Reviews of Spike? **"[Transformative Chat-Based Email Efficiency](https://www.g2.com/survey_responses/spike-review-12664813)"** **Rating:** 4.0/5.0 stars *— Virat K.* [Read full review](https://www.g2.com/survey_responses/spike-review-12664813) --- **"[All-in-One Email Productivity Tool](https://www.g2.com/survey_responses/spike-review-12264685)"** **Rating:** 5.0/5.0 stars *— Sorabuddin M.* [Read full review](https://www.g2.com/survey_responses/spike-review-12264685) --- #### What Are G2 Users Discussing About Spike? - [What is Spike used for?](https://www.g2.com/discussions/what-is-spike-used-for) - 1 comment - [What is Spike analysis?](https://www.g2.com/discussions/what-is-spike-analysis) - [Why is a spike called a spike in agile?](https://www.g2.com/discussions/why-is-a-spike-called-a-spike-in-agile) - 1 comment - [What is a spike task?](https://www.g2.com/discussions/what-is-a-spike-task) - 2 comments - [What is a spike in Devops?](https://www.g2.com/discussions/what-is-a-spike-in-devops) - 2 comments, 1 upvote ### 15. [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate ProProfs Help Desk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) **Who Is the Company Behind ProProfs Help Desk?** - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs (4,731 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (214 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of ProProfs Help Desk? **"[Loaded with robust ticketing features](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)"** **Rating:** 4.5/5.0 stars *— Ashu R.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402) --- **"[Their support team is super-friendly & always available!](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)"** **Rating:** 4.5/5.0 stars *— Saurabh A.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385) --- #### What Are G2 Users Discussing About ProProfs Help Desk? - [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for) ### 16. [Unipile](https://www.g2.com/products/unipile/reviews) Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly! **Average Rating:** 4.3/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Unipile?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 9.2/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Unipile?** - **Seller:** [Unipile](https://www.g2.com/sellers/unipile) - **Year Founded:** 2020 - **HQ Location:** Riorges, FR - **LinkedIn® Page:** https://www.linkedin.com/company/unipile/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Unipile's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) - Setup Ease (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Inadequate Tracking (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Unipile? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Unipile, appreciating the quick access to knowledgeable help. - Users find Unipile to have a **simple and efficient setup** , making it very easy to use right from the start. - Users find the **easy setup** of Unipile to be one of the simplest among all products they use. - Users value the **intuitive design** of Unipile, finding it simple to use and easy to set up. - Users highlight the **ease of setup** with Unipile, finding it quick and straightforward compared to other products. **Cons:** - Users report **connectivity issues** due to a lack of logs, complicating troubleshooting efforts and leading to disconnections. - Users find the **inadequate tracking** frustrating since access to logs is essential for troubleshooting issues effectively. - Users find the lack of **logs feature** in Unipile limits their ability to troubleshoot effectively during issues. #### What Are Recent G2 Reviews of Unipile? **"[Seamless Multi-Channel Outreach with Stellar Support](https://www.g2.com/survey_responses/unipile-review-12279107)"** **Rating:** 5.0/5.0 stars *— Jonas S.* [Read full review](https://www.g2.com/survey_responses/unipile-review-12279107) --- **"["Accessible Messaging Channels at Your Fingertips using Unipile"](https://www.g2.com/survey_responses/unipile-review-8985689)"** **Rating:** 5.0/5.0 stars *— Dirisala L.* [Read full review](https://www.g2.com/survey_responses/unipile-review-8985689) --- #### What Are G2 Users Discussing About Unipile? - [What is Unipile used for?](https://www.g2.com/discussions/what-is-unipile-used-for) - 1 comment ### 17. [Zendo](https://www.g2.com/products/zendo/reviews) Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Zendo?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10) - **Integrations:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendo?** - **Seller:** [MPC](https://www.g2.com/sellers/mpc) - **Year Founded:** 2012 - **HQ Location:** Katowice, PL - **LinkedIn® Page:** https://www.linkedin.com/company/massivepixelcreation/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Zendo's Pros and Cons? **Pros:** - Communication (3 reviews) - Ease of Use (3 reviews) - Affordable (2 reviews) - Centralization (2 reviews) - Client Communication (2 reviews) **Cons:** - Difficult Customization (2 reviews) - Limited Design Capabilities (2 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Zendo? *AI-generated summary from verified user reviews* **Pros:** - Users value Zendo's **intuitive communication features** , which centralize client interactions and enhance workflow efficiency. - Users appreciate the **intuitive and customizable experience** Zendo offers, making client management effortless and efficient. - Users value Zendo for its **affordable pricing** , making it accessible for businesses of all sizes to use effectively. - Users commend Zendo for its **centralized client communication** , making it easy for freelancers to manage their services efficiently. - Users find Zendo's **centralized client communication** feature essential for managing leads and enhancing interaction. **Cons:** - Users feel that the **difficult customization** limits their design options and overall experience with Zendo. - Users note the **limited design capabilities** of Zendo, expressing a desire for more customization options. - Users find the **implementation complex** , requiring significant time, which may hinder their overall experience with Zendo. - Users find the **complex setup** of Zendo time-consuming, which impacts the overall user experience negatively. - Users find the **difficult setup** of Zendo to be time-consuming and complex, impacting their initial experience. #### What Are Recent G2 Reviews of Zendo? **"[Powerful Productised Services Management Tool](https://www.g2.com/survey_responses/zendo-review-8875439)"** **Rating:** 5.0/5.0 stars *— Xavier D.* [Read full review](https://www.g2.com/survey_responses/zendo-review-8875439) --- **"[Intuitive, Feature-Rich Client Portal Perfect for Freelancers](https://www.g2.com/survey_responses/zendo-review-12129008)"** **Rating:** 4.5/5.0 stars *— Scot R.* [Read full review](https://www.g2.com/survey_responses/zendo-review-12129008) --- #### What Are G2 Users Discussing About Zendo? - [What is Zendo used for?](https://www.g2.com/discussions/what-is-zendo-used-for) - 1 comment ### 18. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Integrations:** 6.7/10 (Category avg: 8.5/10) - **Trends:** 7.8/10 (Category avg: 8.2/10) - **Performance Tracking:** 7.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use and extensive features** of Featurebase for efficient project management and support. - Users appreciate the **intuitive design** of Featurebase, making it easy to manage feedback and enhance user experience. - Users appreciate the **seamless experience** of Featurebase, benefiting from its intuitive design and comprehensive tool integration. - Users value the **exceptional customer support** of Featurebase, highlighting its responsiveness and genuine helpfulness. - Users value the **seamless feedback collection** process in Featurebase that enhances prioritization and overall user experience. **Cons:** - Users note **missing features** in Featurebase, including limited customization and a need for enhanced analytics and automation. - Users feel that many important features are **gated behind higher plans** , limiting accessibility and flexibility. - Users experience **feature limitations** in Featurebase, with many options locked behind higher plans and bugs affecting usability. - Users note the **limited customization** options in Featurebase, which restricts flexibility and content management. - Users find **limited functionality** in customization and analytics, impacting their overall experience with Featurebase. #### What Are Recent G2 Reviews of Featurebase? **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- ### 19. [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews) OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate OneHash Chat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 8.9/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind OneHash Chat?** - **Seller:** [OneHash](https://www.g2.com/sellers/onehash) - **Year Founded:** 2020 - **HQ Location:** Delaware - **Twitter:** @OneHash (593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onehash (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are OneHash Chat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Collaboration Efficiency (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) ### What Do G2 Reviewers Say About OneHash Chat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **simplicity and efficiency** of OneHash Chat, enhancing team communication and collaboration. - Users appreciate the **efficiency in collaboration** with OneHash Chat, enhancing team communication and simplicity in tasks. - Users love the **effortless communication** in OneHash Chat, enhancing team efficiency with its simple interface and real-time features. - Users appreciate the **ease of use** of OneHash Chat, enhancing team communication and efficiency significantly. - Users appreciate the **easy communication** provided by OneHash Chat, enhancing daily collaboration and efficiency. #### What Are Recent G2 Reviews of OneHash Chat? **"[OneHash Chat: Streamlined Communication & Faster Conversions](https://www.g2.com/survey_responses/onehash-chat-review-9893942)"** **Rating:** 4.5/5.0 stars *— Jenis K.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942) --- **"[Excellent Addition for Customer Support Teams](https://www.g2.com/survey_responses/onehash-chat-review-9966138)"** **Rating:** 5.0/5.0 stars *— Aditya N.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138) --- ### 20. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 9.4/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Automation (22 reviews) - Ease of Use (22 reviews) - Efficiency (21 reviews) - Helpful (17 reviews) - Messaging Automation (17 reviews) **Cons:** - Limited Features (10 reviews) - Missing Features (8 reviews) - Limited Customization (7 reviews) - Complexity (6 reviews) - Bugs (5 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency of automation** in Zowie, enhancing customer support and ensuring quick, accurate responses. - Users find Zowie’s **ease of use** exceptional, facilitating efficient customer service and automation with minimal technical skills required. - Users value the **efficiency** of Zowie in creating workflows that significantly enhance customer experience. - Users love Zowie for its **quick integration and round-the-clock support** , making customer service optimization effortless. - Users appreciate the **messaging automation** of Zowie, enhancing support efficiency and improving customer satisfaction significantly. **Cons:** - Users find Zowie's **limited features** lacking, particularly missing elements found in previous services like Shopify. - Users feel the **reporting module is lacking** , needing better integration with BI tools for enhanced chatbot management. - Users find the **limited customization** of Zowie frustrating, especially for small startups seeking tailored solutions. - Users find the **UI complexity** overwhelming during intricate scenarios, suggesting a need for a cleaner design. - Users occasionally face **bugs and technical errors** with Zowie, leading to frustration during troubleshooting and resolution times. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 21. [MailClark](https://www.g2.com/products/mailclark-mailclark/reviews) Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate MailClark?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.2/10) - **Performance Tracking:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind MailClark?** - **Seller:** [MailClark](https://www.g2.com/sellers/mailclark) - **Year Founded:** 2014 - **HQ Location:** Lyon, FR - **Twitter:** @MailClarkAI (1,069 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10916509/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 45% Mid-Market #### What Are Recent G2 Reviews of MailClark? **"[Unique features and Functionalities](https://www.g2.com/survey_responses/mailclark-review-8676530)"** **Rating:** 4.5/5.0 stars *— Jakes J.* [Read full review](https://www.g2.com/survey_responses/mailclark-review-8676530) --- **"[Use MailClark to Boost Your Professional Communication](https://www.g2.com/survey_responses/mailclark-review-8689597)"** **Rating:** 4.5/5.0 stars *— Ankita S.* [Read full review](https://www.g2.com/survey_responses/mailclark-review-8689597) --- #### What Are G2 Users Discussing About MailClark? - [What is MailClark used for?](https://www.g2.com/discussions/what-is-mailclark-used-for) ### 22. [RogerRoger](https://www.g2.com/products/rogerroger/reviews) At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be processed in workspaces with Kanban boards, helping you stay organized, set up sales pipelines, and close deals faster. Key features: Manage messages from email and LinkedIn, WhatsApp and convert those messages into tasks/deals. Use Kanban boards to manage leads, opportunities, and projects easily. And a lot more, like Adding notes, subtasks, shared drafts, @mention, templates, team chat, managing contact info from LinkedIn, you name it. RogerRoger streamlines communication and pipeline management. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate RogerRoger?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 5.0/10 (Category avg: 8.2/10) - **Performance Tracking:** 5.0/10 (Category avg: 8.5/10) **Who Is the Company Behind RogerRoger?** - **Seller:** [Peter Jacobs](https://www.g2.com/sellers/peter-jacobs) - **HQ Location:** Hardenberg, NL - **LinkedIn® Page:** https://www.linkedin.com/company/rogerroger/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are RogerRoger's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About RogerRoger? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of RogerRoger, finding it simple to set up and integrate seamlessly. - Users love the **easy integrations** of RogerRoger, allowing seamless setup and immediate use for managing conversations. - Users love the **easy setup** of RogerRoger, enabling quick integration and efficient conversation management in their inbox. - Users value the **easy integrations** of RogerRoger, simplifying conversation management with leads and stakeholders seamlessly. #### What Are Recent G2 Reviews of RogerRoger? **"[Great clarity and system for the messy LI inbox](https://www.g2.com/survey_responses/rogerroger-review-10372429)"** **Rating:** 5.0/5.0 stars *— Paula K.* [Read full review](https://www.g2.com/survey_responses/rogerroger-review-10372429) --- **"[RogerRoger is like a cheat code for LinkedIn.](https://www.g2.com/survey_responses/rogerroger-review-10182784)"** **Rating:** 4.0/5.0 stars *— Mark E.* [Read full review](https://www.g2.com/survey_responses/rogerroger-review-10182784) --- ### 23. [Sortd for Gmail](https://www.g2.com/products/sortd-for-gmail/reviews) Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Hubspot, Trello Airtable, Monday or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on internal collaboration, Sortd is capable of managing both Internal and External collaboration being baked into the fabric of email and it is built for managing communication at the edge of the organization. Sortd lets you run your entire business on top of the same messaging tools that you use every day so that you can get stuff done right at the source of the communication ... right in Gmail. Sortd aims to modernize businesses with an all-in-one productivity suite by streamlining business collaboration, workflow, project management, client service and customer (communication) interactions. With Sortd, teams can seamlessly manage email, tasks, projects and adapt its workflows to any business or industry. Sortd ensures that nothing falls through the cracks. It helps your team get work done, by making sure they know who is doing what by when so that everyone can follow the plan and do the right work at the right time. Sortd creates real transparency. It’s not about data being somewhere in some other system but rather everything is accessible to everyone. It’s about turning data into action. It answers the call from businesses wishing to digitally transform their teams and processes to support the 'future of work' and solve remote working challenges in this new COVID-19 era. In summary, Sortd aims to bring Email into the 21st century an all-in-one productivity & collaboration suite that is designed to help teams stay in sync. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Sortd for Gmail?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) **Who Is the Company Behind Sortd for Gmail?** - **Seller:** [Sortd](https://www.g2.com/sellers/sortd-fcf0e4be-d65f-4a5c-8cb1-e0f02e54e096) - **HQ Location:** Newark, Delaware - **Twitter:** @GetSortd (4,334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sortd-inc/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 15% Mid-Market #### What Are Sortd for Gmail's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Setup (1 reviews) - Mobile Compatibility (1 reviews) - Setup Ease (1 reviews) **Cons:** - Access Issues (1 reviews) - Limited Access (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About Sortd for Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Sortd for Gmail, finding it simple to install and navigate on all devices. - Users appreciate the **easy access** of Sortd for Gmail, finding it simple to install and use on all devices. - Users love the **easy setup** of Sortd for Gmail, making it convenient on both desktop and mobile. - Users love the **mobile compatibility** of Sortd for Gmail, praising its ease of use across devices. - Users commend the **setup ease** of Sortd for Gmail, praising its simple installation on both desktop and mobile. **Cons:** - Users face **access issues** with Sortd, finding it difficult to utilize necessary features like scheduling through Pipedrive. - Users find the **limited access** to features in Sortd for Gmail frustrating, especially for Pipedrive integration. - Users find the **limited features** of Sortd for Gmail restrict their access to essential tools like scheduling. - Users find the **limited features** in Sortd for Gmail inadequate, expecting better access to tools like scheduling. - Users find Sortd for Gmail to be **not intuitive** , with limited features making access to tools like scheduling challenging. #### What Are Recent G2 Reviews of Sortd for Gmail? **"[Love this program!](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295)"** **Rating:** 5.0/5.0 stars *— Nicole W.* [Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295) --- **"[Excellent Product](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592)"** **Rating:** 5.0/5.0 stars *— DJ S.* [Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592) --- #### What Are G2 Users Discussing About Sortd for Gmail? - [What are some features available on the Gmail side panel?](https://www.g2.com/discussions/what-are-some-features-available-on-the-gmail-side-panel) - [Is Sortd for Gmail safe?](https://www.g2.com/discussions/is-sortd-for-gmail-safe) - [What are Gmail features?](https://www.g2.com/discussions/what-are-gmail-features) - [What is Sortd in Gmail?](https://www.g2.com/discussions/what-is-sortd-in-gmail) ### 24. [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews) SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate SparrowDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) **Who Is the Company Behind SparrowDesk?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (398 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 17% Enterprise #### What Are SparrowDesk's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - Assignment Management (1 reviews) - Automated Responses (1 reviews) - Ease of Use (1 reviews) **Cons:** - Automation Complexity (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limited Automation (1 reviews) - Limited Integrations (1 reviews) ### What Do G2 Reviewers Say About SparrowDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **AI assistance** in SparrowDesk, which streamlines tasks and enhances team onboarding seamlessly. - Users find the **AI assistance enhances efficiency** , streamlining support and onboarding with a clean and organized UI. - Users value the **assignment management** in SparrowDesk for its centralized inbox and user-friendly onboarding experience. - Users love the **automated responses** of SparrowDesk, simplifying team onboarding and ensuring consistency in support. - Users find the **ease of use** of SparrowDesk enhances daily support management and onboarding processes. **Cons:** - Users find the **automation complexity** a hurdle, as some integrations are missing and settings require time to optimize. - Users face **integration issues** with SparrowDesk, as some needed integrations are unavailable and require fine-tuning. - Users are concerned about the **lack of integrations** , noting essential tools are not yet available in SparrowDesk. - Users find **limited automation** frustrating, especially due to missing integrations and time-consuming configuration adjustments. - Users are frustrated by the **limited integrations** available on SparrowDesk, hindering their workflow and efficiency. #### What Are Recent G2 Reviews of SparrowDesk? **"[Clean support tool with a very low learning curve not overwhelming like other platforms](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)"** **Rating:** 5.0/5.0 stars *— Akhila K.* [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523) --- **"[User-Friendly with Stellar AI Assistance](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)"** **Rating:** 4.5/5.0 stars *— Robin J.* [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338) --- ### 25. [Cerb](https://www.g2.com/products/cerb/reviews) Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Cerb?** - **Seller:** [Webgroup Media](https://www.g2.com/sellers/webgroup-media) - **Year Founded:** 2001 - **HQ Location:** Covina, US - **Twitter:** @webgroupmedia (39 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2348942 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of Cerb? **"[Extremely Powerful, Made for Power Users](https://www.g2.com/survey_responses/cerb-review-6960430)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/cerb-review-6960430) --- #### What Are G2 Users Discussing About Cerb? - [What is Cerb used for?](https://www.g2.com/discussions/what-is-cerb-used-for) ## What Is Shared Inbox Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Shared Inbox Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)