--- title: MessageDesk Reviews meta_title: 'MessageDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how MessageDesk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 35 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MessageDesk Reviews **Vendor:** Alderwood Labs **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 35 ## About MessageDesk MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future. ## MessageDesk Pros & Cons **What users like:** - Users value the **ease of use** of MessageDesk, making communication and setup simple and effective. (6 reviews) - Users appreciate the **easy communication** features of MessageDesk, enabling effective messaging and connectivity anytime, anywhere. (6 reviews) - Users value the **automation capabilities** of MessageDesk, streamlining communication and enhancing efficiency in their workflows. (5 reviews) - Users value the **effective communication tools** of MessageDesk, enhancing collaboration and connectivity across teams and clients. (5 reviews) - Users value the **responsive customer support** of MessageDesk, ensuring assistance is always available when needed. (4 reviews) - Text Messaging (4 reviews) - Easy Integration (3 reviews) - Easy Integrations (3 reviews) - Easy Setup (3 reviews) - Users find MessageDesk to be **extremely helpful** , praising its ease of use and effective communication features. (3 reviews) **What users dislike:** - Users find the **complex processes** of MessageDesk to be frustrating, hindering seamless communication and thread management. (2 reviews) - Users find the pricing of MessageDesk to be **expensive** compared to its competitors, despite appreciating its functions. (2 reviews) - Users struggle with **messaging issues** as group threads become complicated and credit usage is unclear. (2 reviews) - Users face challenges with **number registration** and managing duplicate contacts, complicating their experience with MessageDesk. (2 reviews) - Users struggle with **app incompatibility** as it leads to frustration with handling multiple message threads. (1 reviews) - Complex Automation (1 reviews) - Users often face **registration challenges and tedious management of duplicate contacts** , which can complicate the user experience. (1 reviews) - Credit System (1 reviews) - Deletion Difficulties (1 reviews) - Difficult Learning (1 reviews) ## MessageDesk Reviews ### 1. Desperately Needs Improvement Across the Board **Rating:** 0.5/5.0 stars **Reviewed by:** Alfredo A. | Partner **Reviewed Date:** January 12, 2026 **What do you like best about MessageDesk?** I value the onboarding, automations, and native connections with other software in MessageDesk. They allow us to use it across different platforms. **What do you dislike about MessageDesk?** I dislike pretty much everything about MessageDesk. The setup was awful, and I regret switching to it. **What problems is MessageDesk solving and how is that benefiting you?** I use MessageDesk for a shared inbox, which helps with messy communication. ### 2. It's a great app to messages and be connected with the team and colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Disha D. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about MessageDesk?** I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have used this application in my previous organization. It has a wide range of features to choose from. It's very easily integrated with the other applications as well. It is also very easy to implement in organizations. **What do you dislike about MessageDesk?** I like the simple yet effective features of it and the easy adaptability as well. **What problems is MessageDesk solving and how is that benefiting you?** It has helped me significantly throughout my corporate journey altogether. ### 3. Message Desk improved the way my company communicates with clients and staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about MessageDesk?** First, MD helped me separate my cleint base comunication from my personal messaging. Second, the ability to schedule outgoing mesages is huge. Third, the fact that tecnitians can comuicate with cleints directly without giving out their own phone number AND as the company owner, I can monitor these comunications. **What do you dislike about MessageDesk?** When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group thread. **What problems is MessageDesk solving and how is that benefiting you?** It created a centralized messaging center for all of my employees to comunicate with cleints and share informatoin without involving their personal phone numbers. And I can be totally unavailable and have soeone else on the team monnitoring our incoming requests. ### 4. One-Stop Shopping: Fast Communication to all levels in the company, Reliable & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about MessageDesk?** There is a long list of the many splendid things: 1. Fast 2. Can have mutiple users as Admins, but everyone sees or can respond 3. Phone App: when I am not in the office, I am still connected 4. Broadcasting 5. Easy to setup 6. Templetes are the holy grail. 7. Cuts down on unread emails, mail flyers through USPS 8. Send links to Company pages 9. Allows the office to help address needs out in the field 10. Everyone has a phone, so text messaging is a direct hit. 11. Customer Support is always there. 12. Use it 7 days a week. 13. Easy to setup and easy to use, no issues with intergrating or uploading contact lists. **What do you dislike about MessageDesk?** The only struggle was resgistering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a bit to clean up. **What problems is MessageDesk solving and how is that benefiting you?** The MessageDesk team is just fabulous! I ask a ton of questions and bless their hearts, they respond & help me over the hump or point me in the right direction. ### 5. Notched up communication **Rating:** 4.5/5.0 stars **Reviewed by:** Diana H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about MessageDesk?** The platform is straightforward to use and track communications. The mobile app makes it easy to use anywhere. **What do you dislike about MessageDesk?** That you can only upload one image in a text. **What problems is MessageDesk solving and how is that benefiting you?** the number of users and admin. ### 6. Best application for getting feedback across my team fast **Rating:** 5.0/5.0 stars **Reviewed by:** Omotesele C. | Portion Control Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about MessageDesk?** The real-time messages and notifications help easily communicate with co-workers, and the search function is so powerful. **What do you dislike about MessageDesk?** There isn't a single thing about MessageDesk that I dislike. **What problems is MessageDesk solving and how is that benefiting you?** Send messages immediately to coordinate with our external teams while working towards new deals with potential clients. ### 7. Best-in-class UX **Rating:** 4.0/5.0 stars **Reviewed by:** Ken B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about MessageDesk?** Bouncing around and getting a lot done quickly is super easy and intuitive. It gets the job done better than the dozen or so other solutions I've tested. Not a lot of hoops to jump through to get started. Great trial flexibility to really dig in without committing. Most others are fairly limited. **What do you dislike about MessageDesk?** Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower, so it probably balances out for a pretty broad segment of customers. **What problems is MessageDesk solving and how is that benefiting you?** All-in-one solution for outbound SMS marketing that integrates nicely with a wide variety of tools. It's a big time saver compared to other solutions I've tried, which was the primary pain point. ### 8. Simple and Increases Client Participation **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about MessageDesk?** I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. **What do you dislike about MessageDesk?** Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It isn't a big deal, just takes more time. **What problems is MessageDesk solving and how is that benefiting you?** Client participation and regular client contact. We have had more attendance in our programs. Being able to send scheduled appointment reminders improves attendance. ### 9. Automated use to help with tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmin G. | Education Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about MessageDesk?** Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. **What do you dislike about MessageDesk?** I think that we are on two different time zones. **What problems is MessageDesk solving and how is that benefiting you?** Messagedesk is helping us with getting information to the team. It is a part of the step by step process for safety. ### 10. Consistently pleased with this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about MessageDesk?** I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. **What do you dislike about MessageDesk?** There really are not many downsides to MesageDesk. My one ask would be adding the ability to schedule a broadcast using the same time as a previously scheduled one - similar to scheduling multiple emails in Google using the same send time. But's that it! **What problems is MessageDesk solving and how is that benefiting you?** MessageDesk is solving many of the past issues we had with our broadcast scheduling, incoming messages and search for specific contacts. This is a massive time and frustration saver and raises message visibility to multiple team members who can then respond to our customers in a timely and informed manner. It's been great. ### 11. Yes! **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia H. | Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about MessageDesk?** Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communication. **What do you dislike about MessageDesk?** I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money. **What problems is MessageDesk solving and how is that benefiting you?** Keeping timely appointments. Sharing an inbox with all pertient parties has made us more efficient working in sync which is most beneficial to our comnpany. ### 12. A great improvement from past SMS services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about MessageDesk?** The interface is seamless and easy to use. Setting up broadcasts is intuitive and can be tailored to meet many different needs. The contact cards have space for lots of information and are easy to update as necessary/. **What do you dislike about MessageDesk?** More features to see how often customers interact with us would be great - but I expect with all the other improvements I've seen in my time using the app they will be coming soon. **What problems is MessageDesk solving and how is that benefiting you?** Communicating available product to customers and taking their orders. It also helps with communication about delivery issues or any questions about the product when it arrives. ### 13. Great service~! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about MessageDesk?** MessageDesk is easy to use, intuitive, and helpful for keeping our messaging, orders, and business running! **What do you dislike about MessageDesk?** Just a bit more organization on the contact card - like having custom fields at the top or one or two custom fields in the central name/phone/email part. **What problems is MessageDesk solving and how is that benefiting you?** We use MessageDesk to solicit orders from our B2B Chef/restaurant partners. WE can schedule broadcasts with offerings and then customers can reply with their orders ### 14. Messagedesk **Rating:** 4.0/5.0 stars **Reviewed by:** Liz H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about MessageDesk?** Ease of communication with our patients resulting in generally quick response from them. **What do you dislike about MessageDesk?** Not necessarily a negative, we jjst don't use all of the available options/features. **What problems is MessageDesk solving and how is that benefiting you?** Patients respond to texting much more quickly than a voicemail. Helps to keep our schedule running more smoothly. ### 15. Great customer support, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about MessageDesk?** The ability to quickly import lists and simple steps needed to setup and launch campaigns **What do you dislike about MessageDesk?** Everything has been great so far! I would say more product releases or updates on changes would be great **What problems is MessageDesk solving and how is that benefiting you?** How we outreach and connect with our customers ### 16. Message Desk App Reciew **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about MessageDesk?** Message Desk has a great Support Team. I am very big on Customer service and response time. **What do you dislike about MessageDesk?** The least helpful are how the credits are used when sending a message to multiple parties. **What problems is MessageDesk solving and how is that benefiting you?** They are helping me solve a more efficient and practical way to send messages to contacts. ### 17. MessageDesk makes it easy and provides many tools to help you implement an SMS marketing strategy! **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about MessageDesk?** I like the fact that you can host your phone number with them to manage text messages and their automated keyword based autoresponder. **What do you dislike about MessageDesk?** Hosting multiple phone numbers within the same plan would be usedful. **What problems is MessageDesk solving and how is that benefiting you?** They provide the tool we need to communicate with potential clients via SMS. We can direct message the client and setup campaigns to message specific groups. ### 18. Message Desk has the best customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen J. | Director of Admissions & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about MessageDesk?** The team is helpful, available, quick to respond & very friendly. The system is user-friendly & has so many options for organizing information! **What do you dislike about MessageDesk?** duplicate entries are confusing & the replies only show up on one entry **Recommendations to others considering MessageDesk:** I've used a few other platforms & getting help was a major challenge. This is not the case with Message Desk. We are a small business & they treat us like their most important client. They are always available & respond quickly to any help I need, no matter the request. Customer Service is so important & they get 5 stars in this department. The software is perfect for our business needs too! **What problems is MessageDesk solving and how is that benefiting you?** I'm still learning how to use some features & the learning curve has taken some time but the Team is always available to help me. ### 19. Great communication and easy to set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about MessageDesk?** Being able to get invoices sent over to customers via text message to increase on time payments. **What do you dislike about MessageDesk?** Some more automation would be nice. I want to be able to control the new invoice send times. **What problems is MessageDesk solving and how is that benefiting you?** Able to communicate with customers in real time. ### 20. I have Very Good Experience with MessageDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh H. | IBS Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about MessageDesk?** The MessageDesk Provides Very Good Services To There Clients , MessageDesk Is very Useful Us , Day-to-day life and for offlicial communication , bye Using this MessageDesk application over regularl activities are going Smoothly **What do you dislike about MessageDesk?** MessageDesk is Very Good Services Provider , But Still Having Some Drawback , Need To Improve that MessageDesk Prices is little bit higher , compared to other compitater **What problems is MessageDesk solving and how is that benefiting you?** The MessageDesk Provides Very Smooth Communication between Users And Clients , Passing Message quickly to same time it's possible bye using MessageDesk, Bye Using MessageDesk over Company well growing ### 21. Excelent experienced. Easy to use. My client retentions has increased by 30%. **Rating:** 5.0/5.0 stars **Reviewed by:** Edel D. | Doctor / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about MessageDesk?** I like it all. Broadcast, insert images and short links on my messages, the templates feature, etc. **What do you dislike about MessageDesk?** So far I like everything about MessageDesk. **What problems is MessageDesk solving and how is that benefiting you?** Retention of clients on their first visit to my business. I send them reminders about the appointments. My clients are reminded of their first appointment with us and they don't forget them or they reschedule if the need arises, but communication remains. I don't loose touch with my new or potential clients. ### 22. Great all-around service texting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about MessageDesk?** We use the texting platform to schedule new deliveries and receive product inquiries. **What do you dislike about MessageDesk?** Couple little bugs. Doesn't accept canadian addresses. Sometimes texts appear twice. **What problems is MessageDesk solving and how is that benefiting you?** They've imported contacts for me and done other adjustments. ### 23. Great messaging app thats more powerful than the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about MessageDesk?** Great messaging solution that is much more powerful and versatile than anything we have used in past. Loads of features more than we will ever use. Also easy to use with the whole of our team. **What do you dislike about MessageDesk?** Nothing we just keep finding more and more good features. **Recommendations to others considering MessageDesk:** There is a trial option try it you would be disappointed. **What problems is MessageDesk solving and how is that benefiting you?** We use it to message customers that have bespoke orders with us. That makes it easier to keep track of amends and requests from them. Its been a great tool for us. ### 24. Easy to use and beyond excellent customer service - improved communication with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about MessageDesk?** What's not to love! I love how easy it is to implement and upload contacts. And that it connects to Quickbooks online directly to sync contacts and invoices. I like that I can use my own business phone number for texting customers. It has dramatically improved customer response rates and communication. Customers like being able to text back quickly without a phone call to finalize installation dates/times, etc. And it's a great way to send invoices...plus, I get notified when they click the link to open the invoice. Perhaps my favorite aspect has been customer support. TOP NOTCH and very responsive. **What do you dislike about MessageDesk?** The overall app is fantastic. Thru zapier it's possible to connect with other software. **Recommendations to others considering MessageDesk:** Go for it! We are so happy we started using this program. Customer support is amazing! **What problems is MessageDesk solving and how is that benefiting you?** Improving response times from customers to confirm installation times has been a big improvement. They can easily text back to confirm. We are also able to send them invoice links and we get paid faster. I also like that as a small business owner I was able to move all business texting off my personal cell phone. Now my other team member can also respond to customer texts. ### 25. MessageDesk is great! Facilitates easy communication with customers through SMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Program Manager / Account Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about MessageDesk?** Broadcast to large groups of SMS subscribers at a time, templates to save time. **What do you dislike about MessageDesk?** QBO integration could be better. The invoice sync doesnt always work. **What problems is MessageDesk solving and how is that benefiting you?** Being able to connect with my customers with a much higher open rate than email. ### 26. Small organizations use of MessageDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about MessageDesk?** Ability to type, send, and receive text messages from my computer or cell phone **What do you dislike about MessageDesk?** Messages cannot be sent directly to my cell number but that really has not been too much of an issue since I am able to use the number from my business landline. **Recommendations to others considering MessageDesk:** Try it and see if you like it. **What problems is MessageDesk solving and how is that benefiting you?** Able to communicate quickly with a variety of people and get a much better response rate than email. Speeds up the communication process. ### 27. Convenient way to reach out to customers **Rating:** 5.0/5.0 stars **Reviewed by:** KATIE M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about MessageDesk?** customers can respond at their convenience **What do you dislike about MessageDesk?** all the notifications are sent in an email and not necessary **Recommendations to others considering MessageDesk:** give it a try **What problems is MessageDesk solving and how is that benefiting you?** merge with quickbooks has been convenient ### 28. Useful, But Not The Best **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about MessageDesk?** MessageDesk is an easy way to get in touch with your colleagues all at once instead of painfully (and slowly) texting each and every person. You can also pick back up on conversations with ease. **What do you dislike about MessageDesk?** Ironically, sometimes people misuse MessageDesk when they could easily call you instead. It can be a total crutch for inefficient workers, but then again, what isn't? **What problems is MessageDesk solving and how is that benefiting you?** Messaging in a centralized system is easy with MessageDesk, and you will have a record of chats with coworkers instead of having to filter through texts without context. It becomes a real hub for working more efficiently. ### 29. incredibly useful for keeping texts in order **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Pricing analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about MessageDesk?** it's really useful when it comes to receiving and send a lot of messages from a big number of contacts **What do you dislike about MessageDesk?** not sure yet, I'm still discovering different functions. **What problems is MessageDesk solving and how is that benefiting you?** communication between teams gets a lot easier ### 30. It's a best tool for business messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about MessageDesk?** Message desk helps you to connect with millions of customers easily ,it collects all their reviews and let your business grow faster by knowing what your customers actually need **What do you dislike about MessageDesk?** The only thing i have noticed is that after starting the conversation you have to wait for response and to close the conversation you have to wait again apart from this all is going in right direction **What problems is MessageDesk solving and how is that benefiting you?** Using message desk you reach out to many people at same time unlike messaging each and everyone individually we can connect with thousands of people using broadcast.also we get response from customers that helps your business ### 31. Review Message Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Akshat S. | Product Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about MessageDesk?** Personalized texts and the impromptu reply, at the time when needed. **What do you dislike about MessageDesk?** My overall experience was good, so nothing to dislike **What problems is MessageDesk solving and how is that benefiting you?** I'm trying to build a small eco system for my start-up, contacting trade people and connecting ### 32. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about MessageDesk?** Messagedesk is a great platform to contact our customers. Additionally, their customer support is easy to reach and they solved all of our problems instantly. **What do you dislike about MessageDesk?** Maybe a couple of free templates would help us to start and create our templates. **What problems is MessageDesk solving and how is that benefiting you?** We're asking our customers if their device is compatible with the product that they purchased. Also, we're using the set appointments and all kinds of other topics. ### 33. Great for sending messages on behalf of business **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvia L. | Engagement Delivery Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about MessageDesk?** Great for sending mass texts for the staff or communicating with returning clients. We have sent promotional deals to our returning clients. We can also group clients if need be based on categories. **What do you dislike about MessageDesk?** A little complicated for beginners but gets easier as you continue to use **Recommendations to others considering MessageDesk:** I think it would be great tool to share promotion or company policies. **What problems is MessageDesk solving and how is that benefiting you?** communication and sharing information among staff and client ### 34. The exact app I needed and even better than what I was expecting **Rating:** 4.0/5.0 stars **Reviewed by:** Grace H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about MessageDesk?** I love how easy it is to send out messages, create new groups, and add/remove contacts from groups. It always sends a "group message report" so you can see if anyone opted out and confirm that all of the messages were delivered. Snapdesk also had the best customer service I have ever experienced. I submitted a question and they called me less then 5 minutes later. **What do you dislike about MessageDesk?** It's a little on the pricy side for me. But worth it! **Recommendations to others considering MessageDesk:** I highly recommend using snap-desk. It is so easy to use and move things around to meet the need of any organization. The customer service is amazing, so don't be afraid to submit a question if you have any! **What problems is MessageDesk solving and how is that benefiting you?** I work with lots of volunteers and students ages 18-25 who do not check their emails, so sending out bulk text messaging is a life saver. I know if I need something to be known quickly, snap-desk is the next best thing before knocking on doors. ### 35. Effective Texting App With Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joylyn O. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about MessageDesk?** SnapDesk allows you to build templates to save frequently sent texts. The templates are customizable with tagging features to personalize messages. SnapDesk also has fantastic customer service where real people answer your questions via your preferred communication channel. **What do you dislike about MessageDesk?** SnapDesk does not allow you to text photos, but they are working on adding this feature and plan to launch it by November 2020. **What problems is MessageDesk solving and how is that benefiting you?** SnapDesk allows our company to reach prospects on their mobile devices, and it provides our customers with an in-the-moment way to reach us with questions while using our products. ## MessageDesk Discussions - [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for) - [View MessageDesk pricing details and edition comparison](https://www.g2.com/products/messagedesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+05%3A41%3A32+-0500&secure%5Bsession_id%5D=98d55631-ef56-43d4-9902-4459d274071e&secure%5Btoken%5D=32bec504783f04ad0c71f6be8a95ce47e4aa950b1bc6447637605c6857bc6736&format=llm_user) ## MessageDesk Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Integrations - Virtual PBX **Basic Communication** - Instant Messaging **Analytics** - Trends - Performance Tracking - Email Tracking **Access** - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline **Agentic AI - SMS Marketing** - Proactive Assistance **Advanced Features** - VOiP Number **Features** - Integrated App - SMS - Confirmation and Cancellation ## Top MessageDesk Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,894 reviews)