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MessageDesk Reviews & Product Details

MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future.

Seller

Alderwood Labs

Discussions

MessageDesk Community

Languages Supported

English

Product Description

MessageDesk is a shared team SMS inbox that helps you organize business texts, route conversations, and automate communication—all without changing your existing phone system. Built for mid-size and larger teams that value fast, clear communication, MessageDesk gives you control over every text message interaction with tools designed to scale support, dispatch, logistics, and operations.

Overview by

Kyle Kuczynski (Co-Founder & CMO at MessageDesk)

Pricing

Pricing provided by MessageDesk.

Individual

Free

Team

$29.00

1 Per user seat Per Month

View More Pricing Information

Top-Rated Alternatives

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MessageDesk Media

MessageDesk Demo - Text Contacts & Customers

Two-way text from any area code using a 10-digit business phone number.

MessageDesk Demo - Schedule SMS & MMS Text Messages

Send messages at recurring time intervals or schedule one-time broadcasts.

MessageDesk Demo - Group Texts Without "Reply All"

Text updates, reminders, and alerts without a group chat.

MessageDesk Demo - Keyword-based "Text-to" Autoresponders

Set up keywords to automatically send texts for promo campaigns, out-of-office messages, and more.

Pre-save and personalize your text messages at scale.

MessageDesk Demo - Contact Info Collection Forms

Gather and update contact information with text messages linked to forms.

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Disha D.

Customer Support

Mid-Market (51-1000 emp.)

8/6/2025

"It's a great app to messages and be connected with the team and colleagues"

5/5

What do you like best about MessageDesk?

I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have used this application in my previous organization. It has a wide range of features to choose from. It's very easily integrated with the other applications as well. It is also very easy to implement in organizations. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I like the simple yet effective features of it and the easy adaptability as well. Review collected by and hosted on G2.com.

Chris R.

Owner

Small-Business (50 or fewer emp.)

1/31/2025

"Message Desk improved the way my company communicates with clients and staff."

5/5

What do you like best about MessageDesk?

First, MD helped me separate my cleint base comunication from my personal messaging. Second, the ability to schedule outgoing mesages is huge. Third, the fact that tecnitians can comuicate with cleints directly without giving out their own phone number AND as the company owner, I can monitor these comunications. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group thread. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

2/6/2025

"One-Stop Shopping: Fast Communication to all levels in the company, Reliable & Easy to Use"

5/5

What do you like best about MessageDesk?

There is a long list of the many splendid things:

1. Fast

2. Can have mutiple users as Admins, but everyone sees or can respond

3. Phone App: when I am not in the office, I am still connected

4. Broadcasting

5. Easy to setup

6. Templetes are the holy grail.

7. Cuts down on unread emails, mail flyers through USPS

8. Send links to Company pages

9. Allows the office to help address needs out in the field

10. Everyone has a phone, so text messaging is a direct hit.

11. Customer Support is always there.

12. Use it 7 days a week.

13. Easy to setup and easy to use, no issues with intergrating or uploading contact lists. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

The only struggle was resgistering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a bit to clean up. Review collected by and hosted on G2.com.

Diana H.

Executive Director

Small-Business (50 or fewer emp.)

1/13/2025

"Notched up communication"

4.5/5

What do you like best about MessageDesk?

The platform is straightforward to use and track communications. The mobile app makes it easy to use anywhere. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

That you can only upload one image in a text. Review collected by and hosted on G2.com.

Omotesele C.

Portion Control Manager

Consumer Goods

Small-Business (50 or fewer emp.)

3/18/2024

"Best application for getting feedback across my team fast"

5/5

What do you like best about MessageDesk?

The real-time messages and notifications help easily communicate with co-workers, and the search function is so powerful. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

There isn't a single thing about MessageDesk that I dislike. Review collected by and hosted on G2.com.

Ken B.

Small-Business (50 or fewer emp.)

4/20/2023

"Best-in-class UX"

4/5

What do you like best about MessageDesk?

Bouncing around and getting a lot done quickly is super easy and intuitive. It gets the job done better than the dozen or so other solutions I've tested. Not a lot of hoops to jump through to get started. Great trial flexibility to really dig in without committing. Most others are fairly limited. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower, so it probably balances out for a pretty broad segment of customers. Review collected by and hosted on G2.com.

Kristi B.

Small-Business (50 or fewer emp.)

5/18/2023

"Simple and Increases Client Participation"

5/5

What do you like best about MessageDesk?

I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It isn't a big deal, just takes more time. Review collected by and hosted on G2.com.

Yasmin G.

Education Specialist

Mid-Market (51-1000 emp.)

7/26/2023

"Automated use to help with tasks"

5/5

What do you like best about MessageDesk?

Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I think that we are on two different time zones. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

4/3/2023

"Consistently pleased with this product!"

5/5

What do you like best about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

There really are not many downsides to MesageDesk. My one ask would be adding the ability to schedule a broadcast using the same time as a previously scheduled one - similar to scheduling multiple emails in Google using the same send time. But's that it! Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

MessageDesk is solving many of the past issues we had with our broadcast scheduling, incoming messages and search for specific contacts. This is a massive time and frustration saver and raises message visibility to multiple team members who can then respond to our customers in a timely and informed manner. It's been great. Review collected by and hosted on G2.com.

Patricia H.

Administrative Coordinator

Mid-Market (51-1000 emp.)

7/14/2023

"Yes!"

4/5

What do you like best about MessageDesk?

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communication. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money. Review collected by and hosted on G2.com.