--- title: Emailgistics Reviews meta_title: 'Emailgistics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Emailgistics works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 52 scale: '5' date_modified: '2026-06-27' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Emailgistics Reviews **Vendor:** Emailgistics **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.7/5.0 **Total Reviews:** 52 ## About Emailgistics Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency. ## Emailgistics Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Emailgistics, highlighting its guided assistance and quick implementation. (12 reviews) - Users praise the **ease of use** in Emailgistics, highlighting quick setup and intuitive management for optimal efficiency. (12 reviews) - Users value the **time-saving features** of Emailgistics, significantly enhancing productivity and team efficiency in managing emails. (11 reviews) - Users value the **dynamic email management** of Emailgistics, enhancing workflow efficiency and personalized customer interactions. (9 reviews) - Users value the **enhanced team collaboration** with Emailgistics, appreciating improved workflows and personalized email management. (9 reviews) - Users value the **easy setup** of Emailgistics, facilitating swift integration and effective mailbox management. (8 reviews) - Users commend the **remarkable efficiency improvements** of Emailgistics, significantly enhancing productivity and streamlining email management. (8 reviews) - Assignment Management (7 reviews) - Users value the **efficient email distribution and tracking** features of Emailgistics, enhancing accountability and streamlining communication. (7 reviews) - Inbox Management (6 reviews) **What users dislike:** - Users face **archiving issues** with Emailgistics, struggling with training and functionality which complicates their email management. (3 reviews) - Users find the **difficult setup** process time-consuming, especially with complex account management and multiple filters to configure. (3 reviews) - Users experience **slow loading** times, particularly when searching large folders and using the Outlook add-on. (3 reviews) - Users find the **folder management cumbersome** , facing delays and unintended email movements during use. (2 reviews) - Users struggle with **lack of training** on the new email method, leading to confusion and inefficiencies. (2 reviews) - Users note the **poor customer support** in basic plans, limiting help during issues like missing emails. (2 reviews) - Rule Management (2 reviews) - Search Difficulty (2 reviews) - Slow Performance (2 reviews) - Users find the **setup process time-consuming** , especially with a large number of accounts, delaying effective usage. (2 reviews) ## Emailgistics Reviews ### 1. Great support - quick, smart and thorough! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation **Reviewed Date:** May 20, 2026 **What do you like best about Emailgistics?** We are a small group of order-entry/purchasing agents that handle many functions in the business and deal with lots of outside sales reps, factories and other service organizations. The ability to schedule our availability as well as organize all of the many emails that we get is hugely helpful. Gone are the days of redundant messages going to multiple agents and duplicating efforts. We also love the way we can view the history of any message as it traverses through the group - including the entire email thread and the many responses from different users. **What do you dislike about Emailgistics?** We're new users - will let you know if we find anything, but we dislike nothing so far! **What problems is Emailgistics solving and how is that benefiting you?** Organization of information and efforts - allows us to use our time more efficiently and find all the info in one place ### 2. Effortless Email Management with High Team Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Dean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Emailgistics?** I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us. **What do you dislike about Emailgistics?** Nothing at this point **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics helps us route emails from a shared inbox to the correct person, brings visibility which drives accountability, and provides valuable metrics. It makes tracking threads easy and eliminates the need for a traffic cop. ### 3. Efficient Inbox Management with Customizable Rules, Needs Improved Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Emailgistics?** I appreciate the ability to easily customize rules in Emailgistics. I can quickly create rules to tag new emails by domain and route them to specific agents who have the skills needed for that type of inquiry. It also helps us to route and tag inquiries as they come in, and I like the basic dashboards and reporting features. **What do you dislike about Emailgistics?** I work for an after hours team, which has a varied schedule and ad hoc users that come in to help us from time to time. Emailgistics is set up to work best with a set schedule by user. Since we aren't really able to customize any of the schedule settings to work with how our team operates, we can't use all of the benefits available to other users in the Emailgistics platform. More development in this area would be greatly appreciated. It was a little complicated since our team is different than the other client profiles in the Emailgistics account portfolio. **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics helps us manage a shared inbox by routing and tagging inquiries, and offers basic dashboards and reporting. I can customize rules to quickly route emails to the right agents based on their skills. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with our customizable rules and routing features. We understand the limitations you've encountered with scheduling and ad hoc user support. Your feedback about the need for more flexibility in scheduling settings for different team profiles is valuable, keep a look out in the near future as we are making changes to the user schedule that align with this pain point you are experiancing. if you would like to discuss this more, please reach out to me and ill be happy to go over it with you, rick@emailgistics.com. ### 4. From Inbox Chaos to Operational Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** March 26, 2026 **What do you like best about Emailgistics?** What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming. The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless. Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. **What do you dislike about Emailgistics?** Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics solved our biggest operational challenge: managing a high-volume shared inbox with no clear ownership, visibility, or accountability. We were handling 1,400 to 1,500 emails per day, and before Emailgistics, the only way we tried to keep up was by adding more people, which wasn’t sustainable. With Emailgistics, we now have clear assignment of emails, balanced workload across the team, and full visibility into response times and inbox performance. Nothing falls through the cracks, and we can proactively manage the work instead of constantly reacting. The benefit has been significant. We’ve improved efficiency, reduced internal chaos, and avoided the need to continue increasing headcount just to manage email volume. It’s also freed up time for me and my team to focus on higher-value work and strategic priorities, including expanding access to language services for the communities we support. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics. We're glad to hear that the platform's intuitive interface and practical features have helped in managing your high-volume shared inbox effectively. ### 5. It's a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Leon N. | Hire Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Emailgistics?** Simply put, it's been a game-changer for our team. From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately. One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction. Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously. Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software. Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. **What do you dislike about Emailgistics?** Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. **What problems is Emailgistics solving and how is that benefiting you?** It allocates work to our team members, removing the need for a person to do this task manually each day. It gives our customers and instant response and a unique reference they can quote when discussing their request, this is improving the overall customer experience. **Official Response from Richard Gratto:** > We are thrilled to hear that Emailgistics has had such a positive impact on your team's efficiency and productivity. It's great to know that our software's intuitive design and automation features have streamlined your workflow and enhanced your overall responsiveness. We appreciate your recommendation and are committed to providing excellent customer support to ensure you continue to benefit from Emailgistics. ### 6. very good tool that has increased transparency and efficiency of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Ritvars P. | Sales support team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Emailgistics?** It helps us organize and split the tasks better and more effectively. Also, tracking of activities and reporting are very cool and good features **What do you dislike about Emailgistics?** The possibility of archiving multiple messages would be nice, and the option of having snoozed subfolders for each team member separately would help. Current method of snoozing is not that easy for tracking. AI tools could be improved as well I think, but I need to learn a bit more about them before I can make valuable suggestions. **What problems is Emailgistics solving and how is that benefiting you?** Assigning tasks automatically – reduces errors and helps tracking who has done what and in what time period **Official Response from Richard Gratto:** > Hi Ritvars, We're glad to hear that Emailgistics has helped increase transparency and efficiency for your team. We appreciate your feedback about archiving multiple messages and snoozed subfolders, I've already gone ahead and brought this up to our product team, and we will be looking further into this and hopefully it will be available in a future relase! ### 7. Efficient Email Routing, Slightly Slower Speed **Rating:** 4.5/5.0 stars **Reviewed by:** Susan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Emailgistics?** I like that Emailgistics keeps all of the emails organized. It's really helpful that all of the emails are routed to the appropriate person. The initial setup was pretty easy, which made transitioning to using it smoother. **What do you dislike about Emailgistics?** The speed is slower than the legacy product, Emailtopia. When you archive or move an email it takes seconds to do whereas before it used to be more instantaneous. **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics routes emails to the right customer service reps sharing the same inbox, keeping all emails organized. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics. We're pleased to hear that the initial setup was smooth for you and that it has been helpful in organizing your emails. We apologize for any inconvenience caused by the slower speed, please reach out to support@emailgistics.com if the slowness issue continues in the mailbox, our team will be happy to assist in assuring this doesnt continue to happen. ### 8. Organized Shared Mailbox Email Distribution That Keeps Workloads Balancedd **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Emailgistics?** It’s great for distributing emails in a shared mailbox so the workload stays balanced. Everything feels very organized, and finding specific emails using the Conversation ID is especially convenient. **What do you dislike about Emailgistics?** Once emails are removed from the shared mailbox, they’re no longer viewable. **What problems is Emailgistics solving and how is that benefiting you?** It solved disorganized emails and duplicating orders. ### 9. Great Email Conversation Tracking, but Missing Real-Time Updates, Templates, and Signatures **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Emailgistics?** tracking of emails that helps see all customer conversations **What do you dislike about Emailgistics?** no real-time tracking and no ability to use templates or individual signatures. this is likely because of lack of the v3 plugin **What problems is Emailgistics solving and how is that benefiting you?** Being able to track correspondence with customers and have a chronological record of all communications. ### 10. I Can See the Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Emailgistics?** I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. **What do you dislike about Emailgistics?** I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. **What problems is Emailgistics solving and how is that benefiting you?** With Emailgistics, we no longer need access to every employee’s mailbox in the department just to provide backup coverage. Our customers now email one central location, which makes it much easier for us to support each other when someone is absent or overwhelmed. It also allows us to finally put some KPIs in place. With the ability to run reports and review the dashboard, we’ll have a clearer understanding of how quickly we turn around our different types of emails. **Official Response from Richard Gratto:** > Thank you for sharing your feedback! We're glad to hear that Emailgistics is providing you with more visibility of emails and helping you develop KPIs. We understand your concerns about the setup process and we're constantly working to improve the user experience. We appreciate your patience as we strive to make the setup process more efficient for all our customers. ### 11. The Type A Holy Grail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 17, 2026 **What do you like best about Emailgistics?** Everything about it... A dream come true **What do you dislike about Emailgistics?** Absolutely nothing. I LOVE Emailgistics! **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics has completely transformed our workflow by finally solving our service ticketing issues; before Emailgistics, we were drowning in a chaotic mailbox where things got lost or duplicated, but now every single request is tracked, assigned, and organized perfectly, turning our previous struggle into a seamless system that provides total accountability for our service team. **Official Response from Richard Gratto:** > Thank you for your glowing review! We are thrilled to hear that Emailgistics has been a dream come true for you and has completely transformed your workflow. It's fantastic to know that our solution has provided you with a seamless system and improved accountability for your team. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and support you every step of the way. ### 12. Effortless Email Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Connor F. **Reviewed Date:** January 28, 2026 **What do you like best about Emailgistics?** I use Emailgistics to route emails for Fieldpiece, a company that sells HVAC testing equipment, and I'm very impressed with Rick's technical knowledge of the platform and the new AI features. I love the customer service that Zach provides, especially with our biweekly calls, and the tool itself. The assignment and rules tabs are great; they let me know easily how to run the software. Managing accounts with Emailgistics is very easy, it's on fire. **What do you dislike about Emailgistics?** N/A! **What problems is Emailgistics solving and how is that benefiting you?** I use Emailgistics to solve routing issues, improve accuracy of emails, and streamline and optimize our department as a whole. **Official Response from Richard Gratto:** > We're so pleased to hear that you find Emailgistics easy to use and that it's helping you streamline and optimize your department. We appreciate your kind words about Rick's technical knowledge and the customer service provided by Zach. Thank you for sharing your experience! ### 13. Emailgistics - a life saver and one of a kind product. **Rating:** 5.0/5.0 stars **Reviewed by:** Jak G. | Member Board of Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Emailgistics?** Emailgistics is for any teams that is overwhelmed managing emails, overseeing productivity, and meeting SLA requirements. It took us a good amount of work to find Emailgistics but we are very glad we did. It's given much order to the email chaos and we are looking forward to rolling this product out across several other departments within our organization. **What do you dislike about Emailgistics?** Difficult to point to anything that's within Emailgistics control. The only thing that's proven challenging is changing our own habits and workflow to ensure we are making the most of their platform. **What problems is Emailgistics solving and how is that benefiting you?** We had such a hard time keeping track of who was handling which email within our team and the constant concerns of things not being handled. It's been a pleasure working with Emailigsitc and giving us peace of mind that emails are being addressed and providing insights into our productivity. **Official Response from Richard Gratto:** > We're thrilled to hear that Emailgistics has been a life saver for your team and that it's bringing order to your email chaos. Thank you for sharing your positive experience! ### 14. Game changer! No more monitoring and manually dispersing emails when a Team Member is out of office! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanetta K. | Customer Account Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Emailgistics?** We no longer have to monitor and manually disperse emails when a Team Member is out. Emailgistics assigns emails equally to a designated back-up Team and will assign emails within a conversation to the person it was originally assigned to. You can track the history of an email and easily re-assign them if needed. We are confident our customers are being taken care of when someone is out of office. **What do you dislike about Emailgistics?** There really isn't anything to dislike. We are not a Call Center so there are things within the program we don't use. I just know it was a game changer for us! **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics manages incoming emails for Team Members who are out and disperses them fairly to other Team Members. We no longer must monitor and assign incoming emails manually. **Official Response from Richard Gratto:** > Hi Jeanetta, Thank you so much for the fantastic review — we’re thrilled to hear that Emailgistics has been a game changer for your team! It’s great to know that features like automatic assignment and conversation tracking have helped eliminate the need for manual email monitoring, especially when team members are out of office. That’s exactly the type of impact we strive to deliver! Even if you're not using every feature, it's wonderful to hear that Emailgistics has fit so well into your workflow. If your needs ever evolve or you're curious about what else the platform can do, we’d be happy to explore that with you. Thanks again for taking the time to share your experience — we truly appreciate it! ### 15. Very User-Friendly and Efficient—A Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Emailgistics?** Very user friendly and efficient. Great tool **What do you dislike about Emailgistics?** Have had a few mailbox syncing issues but are easily fixed **What problems is Emailgistics solving and how is that benefiting you?** It is helping with email work flow and improving efficiency **Official Response from Richard Gratto:** > We appreciate your review! It's great to hear that you find Emailgistics user-friendly and efficient. We apologize for any mailbox syncing issues, but we're glad they were easily fixed. We're pleased to hear that Emailgistics is helping with your email workflow and improving efficiency. ### 16. Complete Email Inbox Revolution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Emailgistics?** The change between our previous way of handling emails and using Emailgistics is night and day. It allows us for the first time to get automatic alerts for old emails and allows us to track productivity of our staff. Everyone who primarily uses email is now using it daily, and its template feature allows us to go through the inbox and handle simple emails quicker than ever. Having it integrated into Microsoft Outlook allows us to only have to somewhat adapt to a new system of doing things, speeding up utilization of the Emailgistics system. The customer support of the Emailgistics team is always helpful and super quick to address any questions we have. **What do you dislike about Emailgistics?** The only thing that is a little frustrating is the number of rules needed if you have a fair number of aliases, but their customer support mentioned a feature that might shortly help us fix that! **What problems is Emailgistics solving and how is that benefiting you?** Before we had to go into every inbox to check its volume each day, moving people between mailboxes daily, and we had no way to count how many emails we responded to. Now, not only do all emails get automatically assigned in a round-robin fashion, we can easily track the most used aliases and total volume we deal with daily. Additionally, the automatic alerts that can be set up to notify people on aged unassigned or un-responded to emails will be a game changer. **Official Response from Richard Gratto:** > Thank you for sharing your feedback! We understand the frustration with the number of rules needed for aliases, but we're constantly working on improving our features to better meet our customers' needs. We appreciate your patience and understanding. ### 17. EmailGISTICS is great 😊 **Rating:** 5.0/5.0 stars **Reviewed by:** Falecia K. | Manager, Project Support Servcies, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Emailgistics?** Our group used to be 10 business days behind on email responses. We were relying on an inefficient distribution list for 12 people, which meant every incoming email required someone to reply “I got this” to avoid duplicate work—leading to even more clutter. We had tried a shared mailbox before, but it kept crashing every two weeks due to our high email volume and user traffic. Since switching to EmailGISTICS, everything has changed. It removed all the manual steps we were juggling, and the shared mailbox no longer crashes thanks to its archiving system. We can now: - Route emails to specific folders using keyword triggers - Set limits so folders aren’t overwhelming - Prioritize urgent messages - Assign tasks clearly without extra back-and-forth Our response time is now same-day. Customer service is super fast and helpful. Since we were already useing Microsoft for emails the integration & implementation was an easy change for our group. EmailGISTICS has been a game-changer for our team, and we’re actively recommending it to other departments within the company. **What do you dislike about Emailgistics?** Currently it does not show how many back and forth emails we do on an average and that would be a helpful metric. **What problems is Emailgistics solving and how is that benefiting you?** Our turn around time for replies and completion of emails. Providing us metrics we never had before. Visibility into how well we are doing and conversation history if we need to look back for any reason. **Official Response from Richard Gratto:** > Hi Falecia, Thank you so much for your thoughtful review and kind words — we’re thrilled to hear that Emailgistics has made such a positive impact on your team's workflow and response times! It’s incredibly rewarding to know that we’ve helped eliminate the manual inefficiencies of your previous setup and improved your ability to manage high email volumes without the crashes and clutter. Hearing that your response time has gone from 10 days to same-day is exactly the kind of transformation we aim to deliver. We're especially happy that our Microsoft 365 integration made your transition smooth and straightforward. We also really appreciate your feedback regarding email thread tracking. That’s a valuable metric, and we’ve noted your suggestion for future product enhancements. Input like yours helps us prioritize features that matter most to our users. Thank you again for recommending Emailgistics across your organization — we're here to support you every step of the way as you continue growing with us! ### 18. Emailgistics and Organizing **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna P. | Administrative Operations Supervisor - Pacific, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Emailgistics?** We sought out a program that could help distribute work across all of our employees, and were recommended Emailgistics, as it easily added to our current Outlook. It has definitely helped create an efficient and simple way to keep workload even across the board and also give us the ability to track data based on emails in / out. **What do you dislike about Emailgistics?** I wish there were more ways to pull individual data, as there are some detailed numbers for each employee that we are unable to see the breakdown of. **What problems is Emailgistics solving and how is that benefiting you?** This program has made it much more efficient for our team to operate, as it evenly distributes the workload out to all team members. **Official Response from Richard Gratto:** > Hi Jenna, Thank you for the kind review! We’re so glad to hear that Emailgistics has helped streamline your team’s workflow and create a more efficient and balanced workload across your employees — that’s exactly what we aim for. I also appreciate your feedback on individual reporting. We actually have some advanced reporting capabilities, including user-level drill downs and a Reporting API, that may help provide the deeper insights you’re looking for. I’d love to connect and walk you through what’s available and how it might support your goals. Feel free to reach out to me directly at rick@emailgistics.com — happy to chat anytime! Thanks again for sharing your experience! ### 19. Helpful tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Emailgistics?** I like that it has been able to distribute emails evenly amoung my team. We had issues before with team members picking and choosing "easier" emails or cherry picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choise but to work emails in the order they come in and are exposed to a broad range of knowledge and situations. **What do you dislike about Emailgistics?** I would like to see the reporting feature be much more customizable. There is some data that we are simply not able to see. I'd like to be able to see more graphs of our customers data so we can see more about which customers our turning over our quotes to pickups, which customers are emailing constantly and not booking with us, etc. Right now, I can not see that data with out manipulating an excel spreadsheet and even then its not great. I'd also like the actual features of emailgistics to be more customizable. For example, I'd like to be able to turn off the ability to reassign emails for some of my team or restrict their ability to assign emails to certain people. I'd like to be able to get an alert every time something was reassigned as well so I can see when my team is not doing the email they were assigned and look into why. **What problems is Emailgistics solving and how is that benefiting you?** Its helping distribute our work evenly and showing who is doing how many emails per day and the average response time to an email. **Official Response from Richard Gratto:** > Thank you for sharing your experience and for highlighting how Emailgistics has helped improve fairness and knowledge-sharing across your team — that’s exactly the kind of operational impact we strive for. It’s great to hear that your team is now working more collaboratively and building broader expertise thanks to structured email distribution. We also appreciate your honest feedback regarding reporting and feature customization. While our built-in reporting offers key metrics like volume and response time, we understand that every team has unique needs when it comes to deeper data analysis. To support this, Emailgistics offers a Reporting API, which allows you to pull raw data into your own BI tools (such as Power BI) and create custom dashboards. This could give you exactly the insight you're looking for — like conversion tracking from quotes to pickups, or identifying frequent email senders who aren’t converting. If you'd like to explore this further or discuss ways to build workflows that better fit your team’s structure, our team would be happy to help. Feel free to reach out to us at customersuccess@emailgistics.com — we’re here to help you achieve your goals. Thanks again for your thoughtful review and for helping us grow! ### 20. Easy to Use and Keeps Users in Outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Emailgistics?** Emailgistics is easy to integrate with Outlook - no new program for users to learn. I love that users have access to all emails received to the shared mailbox. This is very helpful when team users need to cover each other. It is seemless for the customer. Customer Support is fantastic. **What do you dislike about Emailgistics?** We would like to have more custom reporting options. As an admin only, it would be so helpful to just be able to open the admin module from the add-in icon rather than having to click on an Emailgistics mailbox & email. **What problems is Emailgistics solving and how is that benefiting you?** We've been able to eliminate multiple email distribution lists by converting them to Emailgistics. This alone leads to increased productivity just from the fact that every user doesn't have to read every message, then decide whether they have to respond. Most importantly, though, being able to have cross coverage, auto-assign incoming messages and good reporting allows our team to focus on providing the best customer experience rather than who is doing what. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that you find it easy to integrate with Outlook and that it helps your team stay organized with shared mailboxes. We appreciate your feedback on the custom reporting options and the admin module accessibility. If you would like to reach out to customersuccess@emailgistics.com, Id be happy to provide an easy quick way to access the admin center wihtout clicking on an emailgistics message. We'll definitely take your suggestions into consideration for future updates. If you have any more feedback or need assistance, please feel free to reach out to our Customer Support team. We're here to help! Thank you for choosing Emailgistics to streamline your email management and enhance your team's productivity. ### 21. Improved workflow and response time through better process and automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jodi C. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** Emailgistics has allowed my team and I to make dynamic improvements to our workflows, improve customer responses, and allowed me to better monitor team workloads. We love that it adds structure to our email management without requiring an impersonal ticket number and that the flexible rules set up allows us to really personlize how email is handled depending on the customer. **What do you dislike about Emailgistics?** Our biggest challenge has been teaching users how to truly think like the inbox - how do we tie messages together, what happens when you start a new, clean conversation number, what are the implications of snoozing vs archiving. It's a whole new way to think about your email and some users who were less intuitively tech minded struggled. We've also learned that many of our customers don't use a fresh conversation each time they email us! SO MANY are picking up old threads, deleting the old messages and then emailing us again which has caused some confusion. **What problems is Emailgistics solving and how is that benefiting you?** Our business provides an essential service to the healthcare community and so for us, timely responses to emails can matter. Our old system meant that CSRs would be "auctioning off" issues in progress trying to determine who was working on what and that sometimes, emails fell through the cracks. Emailgistics allows us to know that every email is being handled fast and efficiently, to allow team members to read the history of an issue before responding and to better look back and remember small details. **Official Response from Richard Gratto:** > Hi Jodi, Thank you so much for the detailed and thoughtful review! We're thrilled to hear how Emailgistics has helped you improve workflows, customer response times, and visibility into team workloads. It’s especially rewarding to know that the structure we provide around email management still allows for a personal touch without the rigidity of ticket numbers—that’s exactly what we strive for! We really appreciate you sharing your experience around the learning curve. You're right—thinking like the inbox can be a shift, especially when moving away from traditional email habits. We understand that conversations being picked back up by customers (sometimes in unpredictable ways!) can introduce some complexity, and we’re always working on resources and best practices to help teams navigate these real-world scenarios more easily. If your team ever needs training refreshers or guidance, we’re here to help! It’s inspiring to hear how your team supports the healthcare community and how critical it is to respond quickly and accurately. Knowing that Emailgistics is helping you avoid dropped messages, speed up responses, and capture important context is exactly the kind of impact we hope to have. As always, if you have questions or ideas—or if we can support your team in any way—please feel free to reach out to us at support@emailgistics.com. Thanks again for your trust and for being such a thoughtful partner! ### 22. Easier Work Load/Life **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi C. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Emailgistics?** The delegation makes my schedule more open and free for development rather then delegating the emails myself. The customer service, Abdalla, has been absolutely amazing with quick response times. I use emailgistics every day with my team. Such a great and easy system. **What do you dislike about Emailgistics?** Sometimes the disbursement of the emails can be tedious but with the right rules, it alleviates the complications **What problems is Emailgistics solving and how is that benefiting you?** the delegation as well as the stats for the end of every day metrics. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics. We're happy to hear that the delegation feature has made your schedule more open for development. We're also pleased to hear that Abdalla provided you with amazing customer service (Abdalla is a rock star). We understand your feedback about the disbursement of emails and will continue to work on enhancing the system for a smoother process. ### 23. Emailgistics - Great product, great performance, even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Emailgistics?** The team at emailgistics has been excellent with us. Very detail oriented and always available to help when support is required. The system itself is as simple as it could be to use and has increased our efficiency greatly. Rules for incoming email has been a complete game changer! Our implementation was very straightforward, training was a breeze, and the functionality is very user friendly. We use the system daily. The few members of my team who did not take the training right away started to use the system without training and had no problem. **What do you dislike about Emailgistics?** Training yourself and your team to remember to always archive what you have actioned. Other than that it is pretty straightforward. **What problems is Emailgistics solving and how is that benefiting you?** This has eliminated the constant forwarding process. By setting rules in the system we have eliminated the unnecessary additional emails. Setting work schedules and time off makes the process even cleaner and we don't miss any emails. Our turnaround time on sales quoting has improved greatly. **Official Response from Richard Gratto:** > Hi Justin, We're delighted to hear that Emailgistics has been a game changer for your team! It's great to know that the system has helped to streamline your email processes and improve your sales quoting turnaround time. ### 24. Set Up Once, Run Smoothly Forever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** We've been using Emailgistics for some time now, and I can confidently say it's been a game-changer for our team's email workflow. What stands out the most is how seamlessly it operates once everything is set up. The initial configuration process was straightforward, and since then, we’ve had to do very little hands-on adjustment—it just works. One of the most impressive aspects of Emailgistics is its consistency and reliability. It functions exactly as expected, with minimal interruptions or technical hiccups, which is rare and greatly appreciated when managing high volumes of communication. Once it's running, it becomes an almost invisible layer of efficiency that keeps everything flowing. For our team, which deals with a significant influx of daily emails, Emailgistics has helped us maintain speed and organization without sacrificing quality of service. It streamlines our shared mailbox environment, keeping responsibilities clear and response times fast, even during peak periods. In short, Emailgistics delivers on its promises. It provides a smooth, set-it-and-forget-it experience that allows us to focus on what matters most: our clients. **What do you dislike about Emailgistics?** If there's one drawback, it's the limited support included in the basic tier. When issues do arise—such as a missing email or a system hiccup—troubleshooting options and support resources are fairly minimal unless you're on a higher-tier plan. While problems are rare, having more accessible support at all levels would make the platform even more dependable. **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics eliminates the manual burden of sorting and reassigning ongoing email conversations within a shared inbox. It automatically routes replies back to the original team member handling the conversation, ensuring continuity without extra coordination. This not only saves time but also reduces confusion and duplication, enabling our team to manage high email volume more efficiently and deliver a consistent customer experience. **Official Response from Richard Gratto:** > Thank you so much for the thoughtful and detailed review! We're thrilled to hear that Emailgistics has become such a seamless and reliable part of your team's workflow. It's incredibly rewarding to know that our solution is helping you manage high volumes of communication while keeping things organized and efficient. That "invisible layer of efficiency" you described is exactly what we aim to deliver—so it’s wonderful to hear it's hitting the mark for you. We also appreciate your feedback regarding support on the basic tier. While we do strive to make the platform as self-sufficient and low-maintenance as possible, we understand the importance of readily available assistance when unexpected issues arise. Your input helps us continue improving the experience for all users, and we’ll certainly take this into account as we evolve our support offerings. If you ever need anything or run into an issue, please don’t hesitate to reach out to us at support@emailgistics.com—we’re always happy to help. While our Conversation History feature for email tracking is available in the Pro tier, our team is still here to assist if you're experiencing missing emails or any unexpected system hiccups. Your success is our priority, and we’re here to support you however we can. No matter the plan/tier you are on. —The Emailgistics Team ### 25. Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Customer Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Emailgistics?** Emailgistics has been fantastic in helping our team streamline our email inbox and allow us to be much more productive with our time. Setup was fairly simple and a few tweaks while live to get it optimised to how we need it. It's something we use every day now and could not be without! **What do you dislike about Emailgistics?** The reporting is fantastic but the availability report relies on the team remembering themselves to log out of the email inbox otherwise is can make the numbers look incorrect. **What problems is Emailgistics solving and how is that benefiting you?** Helping us see all history from start to finish and allowing us to use more complex templates to answer customers queries as quick as possible. **Official Response from Richard Gratto:** > Thank you so much for the great review Matt! We're excited to hear that Emailgistics has become such a valuable part of your team's workflow and that it's helping you boost productivity and streamline your inbox management. It's always great to hear when setup goes smoothly and teams are able to hit the ground running! Regarding your feedback on availability reporting—you're absolutely right that accurate data depends on keeping user availability up to date. To help with this, we recommend using our User Schedules feature, which allows you to automate each team member’s availability based on a recurring schedule. This reduces the need for manual check-ins and helps ensure that your reporting stays accurate. You can learn how to set this up here: https://emailgistics.com/learning-centre/lesson/setting-and-modifying-user-availability-and-schedule/ Thanks again for taking the time to share your experience—and if you ever need assistance or have more feedback, don’t hesitate to reach out to us at support@emailgistics.com. We're always happy to help! ### 26. Efficient and Organized Shared Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Travel Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Emailgistics?** Tags to allocate where emails go. History of changes. Notes attached. Being able to snooze an email to return to your inbox when you need to action it. **What do you dislike about Emailgistics?** Sometimes it'll glitch out and send the wrong email to the wrong person's inbox. **What problems is Emailgistics solving and how is that benefiting you?** Automatically assigning emails so a person does not have to. ### 27. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Emailgistics?** We use it for our team, and I find that it helps equally divert the emails to each individual. It helps us all keep up with the inquiries we receive daily in our inbox. Also, the Customer Support team is very knowledgeable and eager to help assist when problems arise. **What do you dislike about Emailgistics?** It was a little complicated at first to connect my email to the program, but I think that was more on my tech side then on your side. **What problems is Emailgistics solving and how is that benefiting you?** It easily distributes and assigns all of my colleagues their emails. It is a good tool to use for us since we deal with Customer Care and we need to ensure that we receive the emails that we work back to us directly, so that we can respond and address the customers concerns and needs. **Official Response from Richard Gratto:** > Thank you for the kind words! We're thrilled to hear that Emailgistics is helping your team manage customer inquiries more effectively. The platform was built to streamline email distribution and support faster response times, so it's great to know it's making a positive impact on your Customer Care operations. We appreciate your patience during the initial setup—integrations can sometimes be a bit tricky, but we're glad we could work through it together. It's great to see everything running smoothly now and your team getting real value from the tool! If you ever need anything or have feedback to share, please don’t hesitate to reach out to our team at support@emailgistics.com—we’re always here to help. ### 28. Very Helpful Outlook Add-In to give more control over shared mailbox experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Business Solutions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Emailgistics?** The best parts are the ease of use. The admin centre is very clear and each setting is easy to find. The tool works really well and is simple enough not to cause too much admin but effective at routing emails and allowing us not to worry about missed messages. **What do you dislike about Emailgistics?** We found the implementation part challenging because of the requirement to get other departments involved. However, the customer support at Emailgistics was very patient and helpful. **What problems is Emailgistics solving and how is that benefiting you?** It helps us manage the flow of large influxes of emails. We manage events for over 1000 people, and regularly have to interact with multiple passengers. Emailgistics automates a lot of the admin around that and allows us to focus on the customer interaction, not having to worry about where an email is. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that you find the tool easy to use and effective in managing your shared mailbox. We understand that the implementation process can sometimes be challenging, but we're glad to hear that our customer support team was patient and helpful. It's great to know that Emailgistics is helping you manage the flow of emails efficiently, especially during events with a large number of attendees. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to support you every step of the way. ### 29. Intuitive, could have more features, but I know they are still developing. **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney B. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Emailgistics?** Intuitive, customizable, great customer support team. **What do you dislike about Emailgistics?** still needs to be developed more, some errors, wish there were more rules available, not always functioning well but unsure if that's due to Outlook or Emailgistics **What problems is Emailgistics solving and how is that benefiting you?** Automating mail flow and schedules for users, tracking metrics. **Official Response from Richard Gratto:** > Hi Courtney, Thank you so much for your thoughtful review — we're thrilled to hear you find Emailgistics intuitive and customizable, and that our support team has made a positive impression! I really appreciate your honesty around the areas where you'd like to see improvements. I'd love the opportunity to connect with you directly to better understand your use case. Some of your concerns may already be addressed by existing features, and if not, we’re always looking for valuable feedback to help guide future enhancements. Please feel free to reach out to me at rick@emailgistics.com — I’d be happy to walk through what’s possible today and explore ways we can support your team even better. Thanks again for being part of the Emailgistics community! ### 30. Emailgistics has saved us half a person's time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Emailgistics?** Emailgistics automatically routes emails to available users so we don't have to do it manually. We use it all day every workday. It is easy to toggle availability in the Outlook Add-In. Great technical support! **What do you dislike about Emailgistics?** Emailgistics requires an Office 365 admin to add or remove people from the tool **What problems is Emailgistics solving and how is that benefiting you?** Emails are automatically assigned to users that are available saving us time. Email management statistics in a shared mailbox. Email templates that are the same for each user. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics. We're pleased to hear that our email routing automation and Outlook Add-In have been valuable to your team. We understand the inconvenience of requiring an Office 365 admin for certain tasks and will explore ways to address this in the future. ### 31. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Zach G. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Emailgistics?** The ease of looking up conversation history. **What do you dislike about Emailgistics?** I don't currently have anything to state that I dislike. **What problems is Emailgistics solving and how is that benefiting you?** It solves our need for a shared mailbox within a support group **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with our conversation history feature. We're thrilled to hear that it's benefiting your support group. ### 32. Its all about finding stuff **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn S. | Nations Sales Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** I just recently had to look for a certain group of emails that several people handle. Because it was all in emailgistics i was able to find all the information no matter if I was the original person to work it or not. It really is about managing large amounts of emails that many people need access to. It streamlined our process a lot. **What do you dislike about Emailgistics?** I personally have not had any issues with it. Once it was set up for me and my team. **What problems is Emailgistics solving and how is that benefiting you?** Mutiple users managing multiple email addresses (Both internal and external). This streamlined the whole process. **Official Response from Richard Gratto:** > Hi Shawn, Thank you for sharing your positive experience with Emailgistics! We are delighted to hear that our platform has helped streamline your email management process and made it easier for multiple users to access and handle emails efficiently. We are glad to know that you have not encountered any issues with Emailgistics since the setup. If you ever have any questions or need assistance in the future, please feel free to reach out to our customer support team. We appreciate your feedback and are committed to providing you with a seamless email management solution. Thank you for choosing Emailgistics! ### 33. Emailgistics solved a real business problem for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Emailgistics?** Emailgistics solved a real business problem for us by improving our ability to manage a large number of client specific inboxes. The visibility and reporting across multiple email addresses is critical. Customer support was excellent and helped us work through the challenges we encountered during set-up. **What do you dislike about Emailgistics?** I'm not a day-to-day user, but I don't have anything specific that I dislike. **What problems is Emailgistics solving and how is that benefiting you?** Visibility and management across many client inboxes. ### 34. Great Help To Workflow! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Emailgistics?** Emailgistics is a huge help with our workflow. It allows us to divide the workload equally, which allows us to get orders processed efficiently. **What do you dislike about Emailgistics?** Have not come across any downside yet. It has been working great for us. **What problems is Emailgistics solving and how is that benefiting you?** We had customers reaching out to individual employees. Some would be bogged down with orders and others would not have many to process. Being about to control the email load and have emails assigned helps even our the workflow and gives management visibility on the efficiency of employees. **Official Response from Richard Gratto:** > Thank you for your fantastic review! We're thrilled to hear that Emailgistics has been a game-changer for your workflow, helping to evenly distribute workload and streamline order processing. It’s great to know that our solution is providing both efficiency and visibility for your team. We’re also happy to hear that you haven’t encountered any downsides—our team is always working to ensure a smooth and seamless experience. If you ever have any questions or feedback, we’d love to hear from you! Thanks again for sharing your experience, and we look forward to continuing to support your team. ### 35. Balancing Workflow & Creating Order in Shared Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** Auto load balancing email assignment. Fair price. Reports **What do you dislike about Emailgistics?** Cant think of anything. We havnt had any issues so far **What problems is Emailgistics solving and how is that benefiting you?** Helps to auto assign emails and prevents multiple people from working on the same item in a shared inbox **Official Response from Richard Gratto:** > Thank you for your positive review! We're so glad to hear that Emailgistics' auto load balancing email assignment feature is helping streamline your workflows. It’s also great to know that you’re finding value in the reporting features and appreciate the fair pricing. We’re thrilled that Emailgistics is solving the issue of multiple team members working on the same email by automating assignments, allowing your team to work more efficiently and avoid unnecessary overlaps. We appreciate you sharing your experience, and we're always here if you need any support moving forward! ### 36. Love Emailgistics **Rating:** 5.0/5.0 stars **Reviewed by:** ryan s. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** Great for keeping emails sorted between our 12 CSR team! **What do you dislike about Emailgistics?** maybe a way to prevent unintentional dragging of folders and emails. **What problems is Emailgistics solving and how is that benefiting you?** staying organized with 100+ emails a day spread between 12 employees **Official Response from Richard Gratto:** > Thanks so much for the kind words, Ryan! We’re so glad to hear that Emailgistics is helping your 12-person CSR team stay organized and in control of a high email volume each day—that’s exactly what we designed it for! It’s great to know it’s making a difference in keeping things sorted and manageable for your team. We really appreciate the feedback about preventing unintentional folder or email dragging. While this action typically falls within the Outlook interface itself, we understand how frustrating it can be and we’re always looking for ways to improve the overall user experience. We’ll be sure to pass this along to our product team for further review. Thanks again for taking the time to share your experience—we’re proud to be part of your workflow! If you ever need anything, feel free to reach out to us at support@emailgistics.com. —The Emailgistics Team ### 37. A great way to asses demand and ensure that customer wow! **Rating:** 4.5/5.0 stars **Reviewed by:** James E. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Emailgistics?** it lets us truly put the customer response first in all our customer facing teams, lets us deep dive into the service we offer and be more efficient with staff resourcing due to the rules we can create. **What do you dislike about Emailgistics?** shame that admin loose reporting if not in group inbox anymore **What problems is Emailgistics solving and how is that benefiting you?** really helps us be more resource efficent and drive home some key kpi improvements **Official Response from Richard Gratto:** > Hi James, Thank you for your thoughtful review of Emailgistics! We're thrilled to hear that our solution has helped you gain deeper insights into your service and that our mail flow rules have been valuable for staff resourcing. You've done an excellent job implementing Emailgistics within your teams, and we’re excited to see how you continue to build on it. We’ve reached out regarding your reporting access and will work with you to ensure you can maintain access even when you’re not a member of the mailbox. Thanks again! If you ever need anything, don’t hesitate to reach out to support@emailgistics.com or your account manager. ### 38. Been using Emailgistics or over 4 years now and cannot fault the service they provide **Rating:** 4.5/5.0 stars **Reviewed by:** Grant J. | Grant Joiner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Emailgistics?** The dashboard for reporting and the ease of use **What do you dislike about Emailgistics?** Currently I have not found anything that I can fault **What problems is Emailgistics solving and how is that benefiting you?** Managing emails across teams and different locations **Official Response from Richard Gratto:** > Thank you so much for the amazing review, Grant! We’re incredibly grateful for your continued support over the past four years—it means a lot to us. It's fantastic to hear that you’re finding value in the dashboard and ease of use, and that Emailgistics is helping streamline email management across your teams and locations. We’re especially happy to hear there’s nothing you can fault—that’s the best kind of feedback! Of course, if anything ever does come up or if you have suggestions down the line, our team is always here and happy to help. Just reach out to us anytime at support@emailgistics.com. Thanks again for being such a loyal user—we truly appreciate it! —The Emailgistics Team ### 39. Helpful tool, I recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Emailgistics?** response time tracking, customer journey history, performance management, live dashboards, email template options, **What do you dislike about Emailgistics?** nothing that i can think of as no issues so far **What problems is Emailgistics solving and how is that benefiting you?** email monitoring, quality and compliance, managing workload better for the team **Official Response from Richard Gratto:** > Thank you for recommending Emailgistics! We're thrilled to hear that you are enjoying the various features we offer, such as response time tracking, customer journey history, and more. It's great to know that Emailgistics is helping you with email monitoring, quality, compliance, and workload management for your team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you every step of the way. ### 40. Emailgistics The Inbox Life Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Customer Support Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Emailgistics?** What can I say, the whole package is amazing. Being incorporated into Outlook is a big thing, not having to log in to a new system. It's all there in front of you. Rules are so simple, having certain members of the team being assigned emails from customers they look after has been a big help. My customer support team started using it first and with the successes we rolled it out to another business area and there could soon possibly be a third. Lastly, the Emailgistics Team is a massive help, always on hand being very kind and polite. **What do you dislike about Emailgistics?** As of yet, I have not found anything I dislike about Emailgistics. **What problems is Emailgistics solving and how is that benefiting you?** Email distribution, saving time writing out emails (Templates) **Official Response from Richard Gratto:** > We're thrilled to hear that you find Emailgistics to be amazing and that it has been a big help for your customer support team. We're glad that the integration with Outlook and the simplicity of the rules have been beneficial for your team. Our support team is dedicated to providing excellent service, and we're happy to hear that they have been helpful to you. ### 41. Easy to use, simple alternative to the large ticketing tools **Rating:** 4.5/5.0 stars **Reviewed by:** Duncan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Emailgistics?** Emailgistics is a great tool for a group inbox scenario where you have multiple people managing lots of emails. The tool is great for sharing the workload instead of staff picking out the easy emails to process. Their support and customer service are quick to response in the event of an issue, they are also small enough of an organisation to be open to suggestions and enhancement suggestions. Overall easy to implement and use, its ability to improve email response times and customer satisfaction. **What do you dislike about Emailgistics?** The outlook add-on can sometimes be a bit laggy and can also be affected if you have a problem with your internet connection. **What problems is Emailgistics solving and how is that benefiting you?** Emailgistics helps distribute the workload evenly among team members, preventing any one person from becoming overwhelmed with email requests. ### 42. Great system for managing a queue **Rating:** 4.5/5.0 stars **Reviewed by:** Connie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Emailgistics?** We've implemented Emailgistics in our system to manage a flow of tasks to a team, the conversation history is great for managing how tasks are being completed and it's a great centralised way to manage staff shifts/availability as well. **What do you dislike about Emailgistics?** We have a lot of rules setup with majority straight copies of each other but a slight adjustment. It would be good to be able to duplicate a rule and make small changes than having to start again. **What problems is Emailgistics solving and how is that benefiting you?** Automatic routing of tasks to an offshore team. We are able to support a large group of different brokers and work on their tasks efficiently **Official Response from Richard Gratto:** > We're glad to hear that Emailgistics has been helpful in managing your team's tasks and conversation history. We appreciate your feedback about the rule setup and will definitely consider your suggestion for future improvements. ### 43. Easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Emailgistics?** It is integrated to outlook which is very handy. It is very easy to use, my team is using it daily and they are happy with it. From an admin side it is was quick to set up and to create templates, rules, shifts for agents, alerts... The Dashboard is great for live monitoring. The staff helping with setting it up was very friendly and available! **What do you dislike about Emailgistics?** It would be great if the reports could be sent by email automatically daily instead of having to consult them in the admin. At the moment it is also a bit slow to search in some folders with a lot of data in it. **What problems is Emailgistics solving and how is that benefiting you?** We are able to communicate easily with clients and auto assign emails to agaents. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that you find it easy to use and that your team is happy with it. We appreciate your feedback on the reports and search speed, and we'll definitely take that into consideration for future improvements. Improving efficiency in client communication and automating email assignments are key benefits of Emailgistics, and we're glad to hear it's making a positive impact on your team. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! ### 44. Great mailbox management tool that can take your customer service to the next level! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Emailgistics?** Really easy to use and highly effective for mailbox management. Really like the ability to add rules and create specific dashboards across multiple mailboxes. Getting it added to Outlook is very straight forward as well. **What do you dislike about Emailgistics?** Occasionally takes time to perform an action such as archiving an email, or will randomly move an old email you reply to into a user's folder. **What problems is Emailgistics solving and how is that benefiting you?** Removing the confusion from managing a shared mailbox and closely tracks response times and volumes, making it a great tool for any customer service team. The reporting functions are highly detailed and give you a lot of insight into exactly how each mailbox is performing, and even each indivual user. You can trace an email from the moment it arrived in the inbox to when it was completed. ### 45. Solid Email Routing Software with Stellar Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Emailgistics?** Emailgistics helps my organization stay on top of customer inquiries by integrating directly with my Azure/Exchange tenant and Outlook clients. Implementation was extremely quick and easy with guided support the entire way. Customer support post implementation has been a massive step up from other products I've tried. **What do you dislike about Emailgistics?** Only downsides I have exerienced thus far have to do with billing and onboarding additional users. More billing flexibility would be nice, and a more streamlined user sync method would help out a lot, although not at all deal breakers in their current state. **What problems is Emailgistics solving and how is that benefiting you?** Our customer service staff uses the product to quickly and efficiently manage customer communication on a scheduled basis utilizing custom rules intended to help resolve customer issues in a far quicker manner than would otherwise be possible. ### 46. Helping Our Business Stay Organized and Transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Emailgistics?** Emailgistics helps our internal teams better serve our customers by giving them the tools to succeed without dramatically changing the work flow they are accustomed to. The history fucntion is pivotal when it comes to training and tracking down problems. Additionally, the ability to assign emails ensures that work is being down in a timely manner, without duplicating effort. It's truly helped my company better serve it's clients in a more efficient manner. **What do you dislike about Emailgistics?** Anything that is less favorable in terms of functionality typically falls back on Microsoft. **What problems is Emailgistics solving and how is that benefiting you?** Work flow, transparency, efficiency. ### 47. Exactly what is was looking for! **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Emailgistics?** The ability to route emails based on multiple rules has enabled our call center to greatly increase its effiencey. It has also increased accountability as emails conversation IDs are assigned as the emails are routed allow a greater level of quaility control. **What do you dislike about Emailgistics?** Not really a dislike but the navigation within Outlook takes a little getting used to but nothing that dimishies the value of the product. **What problems is Emailgistics solving and how is that benefiting you?** Allowing for emails to be matched with the best suited representative and then allowing for follow up on those emails. ### 48. Emailgistics review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Emailgistics?** Very useful tool to help manage, log, and search threads. Great for monitoring internal service level agreements, especially when emails can be traced back to the recepient. Integration to Outlook is seamless. Training is on point from the Emailgistics customer support team. **What do you dislike about Emailgistics?** I have had some recent issues with the pane not loading, suggesting that the email is not in the Emailgistics shared mailbox. No other complaints. It has functioned exceptionally smooth. **What problems is Emailgistics solving and how is that benefiting you?** Assigning emails to appropriate team members, tracking service level, and hub for all communication with clients. ### 49. Emailgistics Upgrade **Rating:** 4.5/5.0 stars **Reviewed by:** Myles D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Emailgistics?** I like that reporting is incredibly easier in this version vs. its predeccesor. **What do you dislike about Emailgistics?** I haven't found anything specifically that I dislike at this time. **What problems is Emailgistics solving and how is that benefiting you?** Reporting metrics are not as manual as Emailtopia was. I also like the features in regards to user management. **Official Response from Richard Gratto:** > Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that the reporting features have made a difference for you. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out to our support team. We're here to ensure you have a seamless experience with Emailgistics. Your feedback is valuable to us, and we appreciate you highlighting the benefits of the enhanced reporting metrics and user management features. If you need any assistance in the future, feel free to contact us. Thank you for choosing Emailgistics! ### 50. Transformed Our Email Management **Rating:** 5.0/5.0 stars **Reviewed by:** Joe I. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Emailgistics?** Distributes emails, tracks all activity for each email, and who the user was. Adds accountability and efficiency in response times. **What do you dislike about Emailgistics?** It would be great if you could archive an entire emai chain in one step rather than each one individually. **What problems is Emailgistics solving and how is that benefiting you?** Emails no longer ignored. We now know who handled the email and what they did what with it. - [View Emailgistics pricing details and edition comparison](https://www.g2.com/products/emailgistics/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+11%3A26%3A51+-0500&secure%5Bsession_id%5D=428d9d5c-dadf-47c1-a2b2-d17c9db167dc&secure%5Btoken%5D=4a2a1505c975a891b9739eff5c660f55914f962e676c1ae9171c054bdcc2a755&format=llm_user) ## Emailgistics Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Emailgistics Features **Setup** - Activities - Flows - Dependencies - Notifications **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Management** - Updates - Audit Trail - Integration **Edit** - Pre-Made - Build - HTML **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Microsoft Outlook Integration - Apple Calendar Integration **Logistics** - Analytics - Issues - Integrations - Shareable Link **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration ## Top Emailgistics Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,433 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews)