What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering.

The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets. Review collected by and hosted on G2.com.

What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve:

Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.

Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.

Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.

Mobile experience – works fine for basic tasks, but advanced features are better on desktop.

Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.

That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence. Review collected by and hosted on G2.com.

Everything is so easy to navigate and lots of opportunity for tracking data, logging information, interacting wtih internal teams, external people, documentation, and its all in one place. Complicated yet easy to use, implement, and train on - especially when you can use knowledge base articles to train. We use it every day. Love the AI tools inside to make work so much faster. I can even create my own tickets and the customer support from DevRev is nice. Review collected by and hosted on G2.com.

Helpful tools can change without notice- I like and use a tool and then the one day its different.... Review collected by and hosted on G2.com.

We recently migrated from Zendesk to DevRev, and the transition was smoother than expected. DevRev has proven to be a modern, feature-rich support platform that feels purpose-built for scaling teams. What impressed us most is the plethora of customization options, along with the extensive snap-ins and integrations that connect effortlessly to our existing tools. It’s clear the platform was designed with both flexibility and extensibility in mind.

Overall, DevRev has significantly elevated our support operations, and we’re excited to grow with the platform as it matures. Highly recommended for teams looking to move beyond the limitations of legacy systems! Review collected by and hosted on G2.com.

One area we hope to see improvement in is report customization. Currently, creating custom dashboards requires involvement from DevRev engineers, which limits agility for data-driven teams. That said, we understand the product is evolving rapidly, and it’s encouraging to see how responsive the team is to feedback. Review collected by and hosted on G2.com.

The best thing I like about Devrev is the product. Product is well advanced with new age features. The best features are AI support to agents and advanced analytics tool. Also features like automatic bifurcation of tickets is of great help. Review collected by and hosted on G2.com.

The thing I dont like of Devrev is lack of possibility for integration with local tools like WABA service providers, cloud telephony etc. Also there is lack of customisation available such as API integrations with different partners and flexibility of features and plug widget. Review collected by and hosted on G2.com.

Support platform migration used to be a costly and resource-intensive for us. But with DevRev, we were able to complete the transition with just two team members, without disrupting our day-to-day operations. Unlike other vendors, there were no professional services fees, and the CX team provided exceptional support throughout. The platform’s AI capabilities have expanded our vision, unlocking functionalities we hadn’t imagined—driving both staff productivity and customer engagement to new heights. Review collected by and hosted on G2.com.

certain self-serve configurations,like customizing States and Stages is limited, and more flexibility in tailoring the customer portal would be valuable. Review collected by and hosted on G2.com.

I use DevRev every day and it’s been super helpful. I love that tickets, feedback, and customer info are all in one place, and the AI suggestions actually save time. The interface takes a bit to get used to, and finding some info isn’t always instant, but once you get the hang of it, it really makes life easier. Review collected by and hosted on G2.com.

The interface can be a bit confusing at first, and sometimes finding specific information takes longer than expected. It’s powerful, but there’s a learning curve. Review collected by and hosted on G2.com.

DevRev has made our support process a lot smoother.

The interface is clean, the AI features are actually useful, and it was easy to connect with Slack, email, and the PLuG widget. We also use Dev360 for support data, and it fits nicely with the rest of our stack like HubSpot. Overall, it strikes a good balance between automation and letting us stay in control. Review collected by and hosted on G2.com.

It would be helpful if we had more options for choosing how to measure customer health and impact. Review collected by and hosted on G2.com.

I really love the dark mode because it doesn't hurt my eyes, especially since I have migraines. It's also easier to find attachments compared to the Service Cloud, making the tech support ticketing process more efficient. I am the only person on my team who prefers DevRev to Service Cloud. I strongly prefer Zendesk over everything else; it is just too expensive. Review collected by and hosted on G2.com.

{"The product is not intuitive and lacks an easy setup process. The team in Australia had to handle most of it, indicating a complex onboarding experience.","There are many unspecified problems with the product, suggesting a lack of overall satisfaction with its functionality.","Compared to Zendesk, DevRev is considered much worse, which indicates dissatisfaction with its performance or features.","The pseudo issue tracking system, instead of a direct link to Jira within DevRev is not preferred, requiring me to switch to Jira every time, which highlights poor integration or functionality in this area.","Menu items on the right while looking at a ticket cannot be reordered, which affects usability and workflow efficiency.","The incorrect handling of time zones and regions is critical, especially for enterprise clients, leading to financial costs for the company."} It is impossible to create a complete Jira ticket for our engineers within DevRev, so we have to create a ticket in Jira and then wait 5 minutes until we can link it to the DevRev ticket. Review collected by and hosted on G2.com.

1. Fast Customer Communication: With computer its very easy and a very streamlined way of giving customers faster resolution with automation.

2. Unified space: combines and tracks data of all possible email and tickets and maintains a central database with which its very easy to track and manage data.

3. Powerful search engine: very easy to search across other business apps Review collected by and hosted on G2.com.

Ai automations could be optimized for better results Review collected by and hosted on G2.com.

DevRev is one of the best early-stage ticketing platforms out there. The product is robust, easy to use, and clearly built with a forward-looking vision. What’s really exciting is how they’re shaping the future of customer engagement—beyond just ticketing. As the platform matures, it has the potential to seamlessly combine CRM, ticketing, and analytics into a single inbuilt solution. The team is doing amazing work, and I’m excited to see how DevRev evolves! Review collected by and hosted on G2.com.

Since DevRev is still in its early development phase, some features are not yet fully mature or available. At times, this means you might not get the complete CRM + ticketing + analytics experience right away. That said, I have full trust in the team’s vision and execution—the pace of progress has been impressive, and I’m confident the gaps will close quickly as the platform evolves. Review collected by and hosted on G2.com.