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GrooveHQ

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195 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2011
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GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
157
28
7
2
1
Katie F.
KF
Katie F.
04/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Game-Changer for Team Transparency with Minor Glitches

I really like the transparency GrooveHQ has given our team. It lends a lot of accountability to all team members and ensures the clients get responded to quickly. We can also track the stats on how quickly clients are getting responded to and how quickly they're getting resolutions. It's been a real game changer for our company. Setting up inboxes is as easy as creating an email address, and it's really easy to add users and everything.
Shannon F.
SF
Shannon F.
11/21/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Never Miss a Beat with This Reliable Tool

Nothing slips through the cracks - it's always reminding me to follow up
Verified User in Fund-Raising
UF
Verified User in Fund-Raising
10/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Groove Review

Farely ease to use, having all the CS tickets in one place. I am currently testing the new Beta version that looks amazing so looking forward for the official launch,

About

Contact

HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Year Founded
2011