The G2 on MessageDesk

MessageDesk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find MessageDesk's ease of use exceptional, enabling quick setups and organized communication effortlessly. (10 mentions)

Users appreciate the ease of communication with MessageDesk, ensuring organized messaging and proactive teamwork. (6 mentions)

Users find communication easy with MessageDesk, benefiting from smooth interactions and straightforward tracking features. (6 mentions)

Users value the automation features of MessageDesk, enabling efficient message scheduling and enhanced communication with clients. (5 mentions)

Users praise the responsive customer support of MessageDesk, providing assistance that enhances their overall experience. (5 mentions)

Users find MessageDesk to be extremely helpful, praising its ease of use and effective communication features. (5 mentions)

Users experience number issues with delays in custom number registration and duplicate contacts complicating their messaging process. (3 mentions)

Users find updating and handling duplicate contacts tedious, particularly due to lack of organization in the contact list. (2 mentions)

Users find the pricing of MessageDesk to be somewhat high, especially compared to other competitors. (2 mentions)

Users experience messaging issues with multiple threads and unclear credit usage when sending messages to groups. (2 mentions)

Users find the search difficulty in MessageDesk frustrating, especially with disorganized contact lists and multiple message threads. (2 mentions)

Top Pros or Advantages of MessageDesk

1. Ease of Use

Users find MessageDesk's ease of use exceptional, enabling quick setups and organized communication effortlessly.

See 10 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Consistently pleased with this product!"

What do you like about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great improvement from past SMS services"

What do you like about MessageDesk?

The interface is seamless and easy to use. Setting up broadcasts is intuitive and can be tailored to meet many different needs. The contact cards have

2. Communication

Users appreciate the ease of communication with MessageDesk, ensuring organized messaging and proactive teamwork.

See 6 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Consistently pleased with this product!"

What do you like about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways

Patricia H.

Mid-Market (51-1000 emp.)

4.0/5

"Yes!"

What do you like about MessageDesk?

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communicati

3. Easy Communication

Users find communication easy with MessageDesk, benefiting from smooth interactions and straightforward tracking features.

See 6 mentions

See Related User Reviews

Patricia H.

Mid-Market (51-1000 emp.)

4.0/5

"Yes!"

What do you like about MessageDesk?

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communicati

Mahesh H.

Small-Business (50 or fewer emp.)

5.0/5

"I have Very Good Experience with MessageDesk"

What do you like about MessageDesk?

The MessageDesk Provides Very Good Services To There Clients , MessageDesk Is very Useful Us , Day-to-day life and for offlicial communication , bye U

4. Automation

Users value the automation features of MessageDesk, enabling efficient message scheduling and enhanced communication with clients.

See 5 mentions

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Mike C.

Small-Business (50 or fewer emp.)

5.0/5

"MessageDesk is great! Facilitates easy communication with customers through SMS."

What do you like about MessageDesk?

Broadcast to large groups of SMS subscribers at a time, templates to save time.

Kristi B.

Small-Business (50 or fewer emp.)

5.0/5

"Simple and Increases Client Participation"

What do you like about MessageDesk?

I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our of

5. Customer Support

Users praise the responsive customer support of MessageDesk, providing assistance that enhances their overall experience.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Consistently pleased with this product!"

What do you like about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways

Disha D.

Mid-Market (51-1000 emp.)

5.0/5

"It's a great app to messages and be connected with the team and colleagues"

What do you like about MessageDesk?

I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have

6. Helpful

Users find MessageDesk to be extremely helpful, praising its ease of use and effective communication features.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Consistently pleased with this product!"

What do you like about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways

Justin S.

Small-Business (50 or fewer emp.)

5.0/5

"Great service~!"

What do you like about MessageDesk?

MessageDesk is easy to use, intuitive, and helpful for keeping our messaging, orders, and business running!

Top Cons or Disadvantages of MessageDesk

1. Number Issues

Users experience number issues with delays in custom number registration and duplicate contacts complicating their messaging process.

See 3 mentions

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Ken B.

Small-Business (50 or fewer emp.)

4.0/5

"Best-in-class UX"

What do you dislike about MessageDesk?

Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Message Desk App Reciew"

What do you dislike about MessageDesk?

The least helpful are how the credits are used when sending a message to multiple parties.

2. Contact Management

Users find updating and handling duplicate contacts tedious, particularly due to lack of organization in the contact list.

See 2 mentions

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Kristi B.

Small-Business (50 or fewer emp.)

5.0/5

"Simple and Increases Client Participation"

What do you dislike about MessageDesk?

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search b

Verified User

Enterprise (> 1000 emp.)

5.0/5

"One-Stop Shopping: Fast Communication to all levels in the company, Reliable & Easy to Use"

What do you dislike about MessageDesk?

The only struggle was resgistering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a

3. Expensive

Users find the pricing of MessageDesk to be somewhat high, especially compared to other competitors.

See 2 mentions

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Patricia H.

Mid-Market (51-1000 emp.)

4.0/5

"Yes!"

What do you dislike about MessageDesk?

I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money.

Mahesh H.

Small-Business (50 or fewer emp.)

5.0/5

"I have Very Good Experience with MessageDesk"

What do you dislike about MessageDesk?

MessageDesk is Very Good Services Provider , But Still Having Some Drawback , Need To Improve that MessageDesk Prices is little bit higher , compared

4. Messaging Issues

Users experience messaging issues with multiple threads and unclear credit usage when sending messages to groups.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Message Desk App Reciew"

What do you dislike about MessageDesk?

The least helpful are how the credits are used when sending a message to multiple parties.

Chris R.

Small-Business (50 or fewer emp.)

5.0/5

"Message Desk improved the way my company communicates with clients and staff."

What do you dislike about MessageDesk?

When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group t

5. Search Difficulty

Users find the search difficulty in MessageDesk frustrating, especially with disorganized contact lists and multiple message threads.

See 2 mentions

See Related User Reviews

Kristi B.

Small-Business (50 or fewer emp.)

5.0/5

"Simple and Increases Client Participation"

What do you dislike about MessageDesk?

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search b

Chris R.

Small-Business (50 or fewer emp.)

5.0/5

"Message Desk improved the way my company communicates with clients and staff."

What do you dislike about MessageDesk?

When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group t

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Disha D.

Customer Support

Mid-Market (51-1000 emp.)

8/6/2025

"It's a great app to messages and be connected with the team and colleagues"

5/5

What do you like best about MessageDesk?

I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have used this application in my previous organization. It has a wide range of features to choose from. It's very easily integrated with the other applications as well. It is also very easy to implement in organizations. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I like the simple yet effective features of it and the easy adaptability as well. Review collected by and hosted on G2.com.

Chris R.

Owner

Small-Business (50 or fewer emp.)

1/31/2025

"Message Desk improved the way my company communicates with clients and staff."

5/5

What do you like best about MessageDesk?

First, MD helped me separate my cleint base comunication from my personal messaging. Second, the ability to schedule outgoing mesages is huge. Third, the fact that tecnitians can comuicate with cleints directly without giving out their own phone number AND as the company owner, I can monitor these comunications. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

When the cleint messages us and another receipient, it turnes into multiple threads. There does not seem to be an easy way to participate in a group thread. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

2/6/2025

"One-Stop Shopping: Fast Communication to all levels in the company, Reliable & Easy to Use"

5/5

What do you like best about MessageDesk?

There is a long list of the many splendid things:

1. Fast

2. Can have mutiple users as Admins, but everyone sees or can respond

3. Phone App: when I am not in the office, I am still connected

4. Broadcasting

5. Easy to setup

6. Templetes are the holy grail.

7. Cuts down on unread emails, mail flyers through USPS

8. Send links to Company pages

9. Allows the office to help address needs out in the field

10. Everyone has a phone, so text messaging is a direct hit.

11. Customer Support is always there.

12. Use it 7 days a week.

13. Easy to setup and easy to use, no issues with intergrating or uploading contact lists. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

The only struggle was resgistering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a bit to clean up. Review collected by and hosted on G2.com.

Diana H.

Executive Director

Small-Business (50 or fewer emp.)

1/13/2025

"Notched up communication"

4.5/5

What do you like best about MessageDesk?

The platform is straightforward to use and track communications. The mobile app makes it easy to use anywhere. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

That you can only upload one image in a text. Review collected by and hosted on G2.com.

Omotesele C.

Portion Control Manager

Consumer Goods

Small-Business (50 or fewer emp.)

3/18/2024

"Best application for getting feedback across my team fast"

5/5

What do you like best about MessageDesk?

The real-time messages and notifications help easily communicate with co-workers, and the search function is so powerful. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

There isn't a single thing about MessageDesk that I dislike. Review collected by and hosted on G2.com.

Ken B.

Small-Business (50 or fewer emp.)

4/20/2023

"Best-in-class UX"

4/5

What do you like best about MessageDesk?

Bouncing around and getting a lot done quickly is super easy and intuitive. It gets the job done better than the dozen or so other solutions I've tested. Not a lot of hoops to jump through to get started. Great trial flexibility to really dig in without committing. Most others are fairly limited. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower, so it probably balances out for a pretty broad segment of customers. Review collected by and hosted on G2.com.

Kristi B.

Small-Business (50 or fewer emp.)

5/18/2023

"Simple and Increases Client Participation"

5/5

What do you like best about MessageDesk?

I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It isn't a big deal, just takes more time. Review collected by and hosted on G2.com.

Yasmin G.

Education Specialist

Mid-Market (51-1000 emp.)

7/26/2023

"Automated use to help with tasks"

5/5

What do you like best about MessageDesk?

Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I think that we are on two different time zones. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

4/3/2023

"Consistently pleased with this product!"

5/5

What do you like best about MessageDesk?

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

There really are not many downsides to MesageDesk. My one ask would be adding the ability to schedule a broadcast using the same time as a previously scheduled one - similar to scheduling multiple emails in Google using the same send time. But's that it! Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

MessageDesk is solving many of the past issues we had with our broadcast scheduling, incoming messages and search for specific contacts. This is a massive time and frustration saver and raises message visibility to multiple team members who can then respond to our customers in a timely and informed manner. It's been great. Review collected by and hosted on G2.com.

Patricia H.

Administrative Coordinator

Mid-Market (51-1000 emp.)

7/14/2023

"Yes!"

4/5

What do you like best about MessageDesk?

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communication. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money. Review collected by and hosted on G2.com.