I value the onboarding, automations, and native connections with other software in MessageDesk. They allow us to use it across different platforms. Review collected by and hosted on G2.com.

I dislike pretty much everything about MessageDesk. The setup was awful, and I regret switching to it. Review collected by and hosted on G2.com.

I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have used this application in my previous organization. It has a wide range of features to choose from. It's very easily integrated with the other applications as well. It is also very easy to implement in organizations. Review collected by and hosted on G2.com.

I like the simple yet effective features of it and the easy adaptability as well. Review collected by and hosted on G2.com.

First, MD helped me separate my client base communication from my personal messaging. Second, the ability to schedule outgoing messages is huge. Third, the fact that technicians can communicate with clients directly without giving out their own phone number AND as the company owner, I can monitor these communications. Review collected by and hosted on G2.com.

When the client messages us and another recipient, it turns into multiple threads. There does not seem to be an easy way to participate in a group thread. Review collected by and hosted on G2.com.

There is a long list of the many splendid things:

1. Fast

2. Can have multiple users as Admins, but everyone sees or can respond

3. Phone App: when I am not in the office, I am still connected

4. Broadcasting

5. Easy to setup

6. Templates are the holy grail.

7. Cuts down on unread emails, mail flyers through USPS

8. Send links to Company pages

9. Allows the office to help address needs out in the field

10. Everyone has a phone, so text messaging is a direct hit.

11. Customer Support is always there.

12. Use it 7 days a week.

13. Easy to setup and easy to use, no issues with integrating or uploading contact lists. Review collected by and hosted on G2.com.

The only struggle was registering our number. Once that was completed.....settled into the good life. Also having duplicate contact numbers. Takes a bit to clean up. Review collected by and hosted on G2.com.

The platform is straightforward to use and track communications. The mobile app makes it easy to use anywhere. Review collected by and hosted on G2.com.

That you can only upload one image in a text. Review collected by and hosted on G2.com.

The real-time messages and notifications help easily communicate with co-workers, and the search function is so powerful. Review collected by and hosted on G2.com.

There isn't a single thing about MessageDesk that I dislike. Review collected by and hosted on G2.com.

Bouncing around and getting a lot done quickly is super easy and intuitive. It gets the job done better than the dozen or so other solutions I've tested. Not a lot of hoops to jump through to get started. Great trial flexibility to really dig in without committing. Most others are fairly limited. Review collected by and hosted on G2.com.

Getting a custom number takes a little time, which isn't a huge deal. Per message pricing is a hair above average, but monthly subscriptions are lower, so it probably balances out for a pretty broad segment of customers. Review collected by and hosted on G2.com.

I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. Review collected by and hosted on G2.com.

Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It isn't a big deal, just takes more time. Review collected by and hosted on G2.com.

Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. Review collected by and hosted on G2.com.

I think that we are on two different time zones. Review collected by and hosted on G2.com.

I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. Review collected by and hosted on G2.com.

There really are not many downsides to MesageDesk. My one ask would be adding the ability to schedule a broadcast using the same time as a previously scheduled one - similar to scheduling multiple emails in Google using the same send time. But's that it! Review collected by and hosted on G2.com.