Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most of all allow us to better care for our clients in real-time. Customer service and tech support is by far the best we have experienced with any company or product.

i like it because its fair , we get a lot of e mails each , and to devide them amounst 5 where the e mails actually go around in order to 5 people is great. Perfect for us .

For our small business, we spent days and weeks testing different email apps. Everything from very expensive (ahem, Superhuman) to free (Gmail/Gsuite). Loop differentiated itself right from the beginning with shared inboxes, teams, and the ability to assign emails. I once heard someone say "As the business owner, your inbox is someone else's to-do list." With Loop, it can be. My emails are all assigned to my assistant to review before they ever get to me. They are not forwarded (they stay in my Gsuite account)...they are "Assigned". So my assistant reviews each one and then assigns back to me the important ones. We can also chat about the emails right there on the page. No going back to another app (Slack) to see if we talked about how to respond to an email - it is right there in the app. The shared inbox feature is great too. We have an email account set up that we want multiple team members to view and Loop allows us to share it with everyone. We've also set up Teams in the app, so different members have different access. Lastly - the Loop folks are incredibly responsive. You can message them directly in the app and they are always very quick to respond and implement changes!