What I find especially helpful about Emailgistics is that it lets me communicate internally with my colleagues who view the same inbox as I do during work hours. This makes it easy to add extra context or ask for clarification on a specific email. It also helps keep our communication with each other stay organized. Review collected by and hosted on G2.com.

One downside I’ve noticed while using Emailgistics is that once you leave a note, you can’t edit or delete it if you’ve made an error. Review collected by and hosted on G2.com.

The team email assignment and delegation feature has made the biggest difference for us. It’s now much easier to distribute incoming emails across the team, avoid duplicate replies, and see at a glance who’s handling what. That visibility has improved accountability and helped us respond faster on our shared inbox. Review collected by and hosted on G2.com.

Our main frustration is the limited customisation. There are a few areas where we’d like more flexibility to tailor rules and views to how our team actually works, instead of having to fit our process around the tool’s defaults. It’s a minor drawback overall, but a bit more configurability would make an already strong tool even better. Review collected by and hosted on G2.com.

I really like how Emailgistics is very flexible and helps us set up the right rules to optimize our email routing to shared mailboxes. It's been a major relief for people who previously had to route emails manually while doing their jobs. The setup team was amazing, asking the right questions and helping our teams implement the rules they chose themselves. This assistance made everything work smoothly right from the start. And I can also route messages to the best person for each particular issue. On top of that, if 10 is the best, I would rate recommending Emailgistics a 10. Review collected by and hosted on G2.com.

Adding or removing accounts in Emailgistics could be improved, even though it's already quite good. We also wish it had API integrations with systems like NISC, which would let us add emails to the account history. Review collected by and hosted on G2.com.

I like that it has been able to distribute emails evenly among my team. We had issues before with team members picking and choosing "easier" emails or cherry-picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choice but to work emails in the order they come in and are exposed to a broad range of knowledge and situations. Review collected by and hosted on G2.com.

I would like to see the reporting feature be much more customizable. There is some data that we are simply not able to see. I'd like to be able to see more graphs of our customers' data so we can see more about which customers are turning over our quotes to pickups, which customers are emailing constantly and not booking with us, etc. Right now, I cannot see that data without manipulating an Excel spreadsheet and even then it's not great. I'd also like the actual features of Emailgistics to be more customizable. For example, I'd like to be able to turn off the ability to reassign emails for some of my team or restrict their ability to assign emails to certain people. I'd like to be able to get an alert every time something was reassigned as well so I can see when my team is not doing the email they were assigned and look into why. Review collected by and hosted on G2.com.

It helps us organize and split the tasks better and more effectively. Also, tracking of activities and reporting are very cool and good features Review collected by and hosted on G2.com.

The possibility of archiving multiple messages would be nice, and the option of having snoozed subfolders for each team member separately would help. Current method of snoozing is not that easy for tracking. AI tools could be improved as well. We would love to be able to add our internal knowledge there and be able to generate automatic responses Review collected by and hosted on G2.com.

I really like Emailgistics for its ease of use and flexibility in features. I can make rules with almost any parameter and it routes everything perfectly. The interface is very easy to navigate, which makes it convenient to use. Additionally, it provides a granular level of control for routing specific requests, which is a big plus for me. Review collected by and hosted on G2.com.

It could be a little bit more user-friendly on the back end, especially when setting things up with my IT director. I think having wizards for setting up scripts would help a lot. Also, more detailed guidance on certain setups in Exchange would be beneficial. Review collected by and hosted on G2.com.

I like Emailgistics for its ease of setup and use, which really helps our customer-facing teams drive efficiency and create a WOW experience for our customers. The AI knowledge banks are starting to show great benefits, allowing us to see blockers and issues early on. Setting it up was very easy, thanks to a quick call that covered everything, and any help with onboarding extra inboxes was also really fast. Review collected by and hosted on G2.com.

I think Emailgistics could improve by providing more ways to report across all mailboxes natively on the admin page, instead of having to build a dashboard with the API. Review collected by and hosted on G2.com.

We are a small group of order-entry/purchasing agents that handle many functions in the business and deal with lots of outside sales reps, factories and other service organizations. The ability to schedule our availability as well as organize all of the many emails that we get is hugely helpful. Gone are the days of redundant messages going to multiple agents and duplicating efforts. We also love the way we can view the history of any message as it traverses through the group - including the entire email thread and the many responses from different users. Review collected by and hosted on G2.com.

We're new users - will let you know if we find anything, but we dislike nothing so far! Review collected by and hosted on G2.com.

I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us. Review collected by and hosted on G2.com.

Nothing at this point Review collected by and hosted on G2.com.

I appreciate the ability to easily customize rules in Emailgistics. I can quickly create rules to tag new emails by domain and route them to specific agents who have the skills needed for that type of inquiry. It also helps us to route and tag inquiries as they come in, and I like the basic dashboards and reporting features. Review collected by and hosted on G2.com.

I work for an after hours team, which has a varied schedule and ad hoc users that come in to help us from time to time. Emailgistics is set up to work best with a set schedule by user. Since we aren't really able to customize any of the schedule settings to work with how our team operates, we can't use all of the benefits available to other users in the Emailgistics platform. More development in this area would be greatly appreciated. It was a little complicated since our team is different than the other client profiles in the Emailgistics account portfolio. Review collected by and hosted on G2.com.