39 reviews

GrooveHQ Pricing

Name	Price	Features
Starter	$9user/month if paid annually	Perfect for small teams 1 Mailbox 30 day reporting history 1 Knowledge base Canned replies Assignments, @Mentions Web widget Show More
Plus	$19user/month if paid annually	Ideal for growing teams All features from the Starter plan 5 Mailboxes Full report history API access Rules 40+ integrations Show More
Pro	$29user/month if paid annually	Best value for larger teams All Plus features 25 Mailboxes Teams Salesforce, HubSpot, & Jira Integrations WhatsApp & SMS integration (coming soon)
Company	Coming Soon	Made for the enterprise

GrooveHQ pricing & plans

Free Trial is available

Pricing information for GrooveHQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase GrooveHQ must be conducted with the seller.

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Pricing information was last updated on November 09, 2020

GrooveHQ Alternatives Pricing

The following is a quick overview of editions offered by other Customer Self-Service Software

Freshdesk Sprout	Freefor UNLIMITED agents	Free forever plan Email ticketing Automatic ticket routing Team collaboration Knowledge base Ticket trend report Social ticketing Show More
Help Scout Basic	$10user/month	For a shared inbox or your support team's first help desk Up to 10 Users Unlimited messages & storage 1 Mailbox 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Show More
Zendesk Support Suite Team	$19 agent/month/billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various GrooveHQ alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

GrooveHQ Pricing-Related Review

RP

Ryan P

Founder + CEO

Internet

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Invitation from G2

Dec 24, 2017

"Amazing, Turnkey Support Structure for Growing Startups"

What do you like best?

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price. Review collected by and hosted on G2.com.

What do you dislike?

Setting up the Knowledge base could be a little bit easier to do. It's not a poor experience, but some of the tasks are more complex (workflow-wise) than they should be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We can't speak more highly of this tool. It would take us significant development/product resources to build out a self-service knowledge base (with half of the capabilities of Groove). Groove is a turnkey solution for us that allows us to focus on serving our users instead of building unnecessary custom tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're using Groove as an outsourced Support system instead of building it from scratch. Review collected by and hosted on G2.com.

Helpful?

GS

Gagandeep Singh S

Co-Founder

Think Tanks

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Invitation from G2

Dec 19, 2017

"Great for Team Based Communications - But Wait"

What do you like best?

I love the simple layout that Groove has, the time to train a user to get on Groove is minimalist. I also like the fact that it is setup like an email client and you can create the first ticket for the consumer from here only. Review collected by and hosted on G2.com.

What do you dislike?

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly impossible to work on a mobile computer. The experience is missing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would seriously not recommend using Groove any more. They were really good 2 years back but they have lagged on improvement. Most of the promised features are not there, the price is higher and the founder stays busy writing blogs instead of focussing on customer challenges. Groove is good if you have ZERO Mobile workforce and everyone will use it from a Desktop computer - then they are really good, but if you think you will want to see tickets / data on the road while being mobile - the irritation of even getting to a single ticket is a pain. They also do not offer any backups, exports or any other data when you have to leave, so what you have there is lost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a central desk, that let us get customer issues and we could manage it. We were using several ticketing systems and liked the fact that the customer always saw an email and not a ticket number. WE were able to communicate well within our team and ensure that the customer had a great response. Review collected by and hosted on G2.com.

Helpful?