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Farely ease to use, having all the CS tickets in one place. I am currently testing the new Beta version that looks amazing so looking forward for the official launch, Review collected by and hosted on G2.com.
At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out. Review collected by and hosted on G2.com.
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