--- title: Drag Reviews meta_title: 'Drag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how Drag works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 261 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Drag Reviews **Vendor:** DragApp.com **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 261 ## About Drag Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native ## Drag Pros & Cons **What users like:** - Users value the **real-time collaboration** capabilities of Drag, enhancing productivity and teamwork in managing shared inboxes. (6 reviews) - Users appreciate the **ease of organization** Drag provides, enhancing collaboration and streamlining workflow efficiently. (6 reviews) - Users value the **effective team collaboration** in Drag, enhancing workflow and communication within shared inboxes. (6 reviews) - Users find Drag to be **easy to use** , facilitating collaboration and organization for efficient workflows and email management. (5 reviews) - Users appreciate the **easy navigation and organization** of Drag, making email management seamless and efficient for teams. (5 reviews) - Users find Drag to be remarkably **efficient** , significantly enhancing team productivity and simplifying email management. (4 reviews) - Features (4 reviews) - Communication (3 reviews) - Efficiency Improvement (3 reviews) - Users love the **intuitive interface** of Drag, which makes email management seamless and efficient. (3 reviews) **What users dislike:** - Users feel the need for **more customization options** to enhance their experience with Drag's functionality. (3 reviews) - Users find the **difficult setup** process challenging, particularly with advanced features and a lack of mobile app support. (2 reviews) - Users feel the need for **more customization options** in Drag to enhance their overall experience and usability. (2 reviews) - Users find the **medium learning curve** challenging, especially when unfamiliar with Kanban boards and advanced features. (2 reviews) - Users note a **steep learning curve** with Drag, making initial setup and advanced functions difficult for newcomers. (2 reviews) - Users face **technical issues** with Drag, experiencing frequent glitches, slow performance, and the need to refresh often. (2 reviews) - Users often face **app freezing** issues and performance dips, leading to frustration and inefficiencies in their workflow. (1 reviews) - App Issues (1 reviews) - App Limitations (1 reviews) - Users report experiencing **glitch issues** , with non-responsive support and broken automations significantly hindering their experience. (1 reviews) ## Drag Reviews ### 1. Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Marwin W. | Guest Services Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Drag?** Drag makes it easy to connect and collaborate with colleagues, keeping our workflow organized and helping us provide efficient customer responses. It also makes it simple to find and do exactly what I need, without all the extra fluff. **What do you dislike about Drag?** Getting started was a bit tricky, and I really wish there were a mobile app version—especially for iPhone. **What problems is Drag solving and how is that benefiting you?** Sometimes, important emails are missed, and guest experience is impacted by them not receiving a timely response that is up to our standard. ### 2. Drag Boosts Team Productivity Despite Initial Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Guest & Member Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Drag?** Drag is a fantastic tool that has completely transformed our team's workflow. It has made managing our shared inbox incredibly efficient and organized, especially when multiple team members are involved in the same conversation. The ability to use templates for consistent responses has been a huge time saver and ensures that our communication is always on brand. The feature that allows us to manage tasks and emails in a single workspace is a game changer, eliminating the need to switch between multiple applications and helping us to coordinate our efforts more effectively. Drag has significantly improved our team's productivity and collaboration. **What do you dislike about Drag?** Medium learning curve: For new users, especially those unfamiliar with Kanban-style boards, the interface can be overwhelming at first. Setting up advanced functions like automations can be challenging for the average user. **What problems is Drag solving and how is that benefiting you?** Unstructured workflow: In a standard inbox, there's no clear visual system for organizing emails by their status, making it difficult to prioritize or track progress on a project. Improved organization: Drag's Kanban-style boards allow you to sort emails into customizable columns like "To-Do," "In Progress," and "Done." This gives you a visual overview of your workload, helping you prioritize and track tasks more effectively. ### 3. User-Friendly Platform That Streamlines Team Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee C. | Bookings Co-Ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Drag?** The platform is easy to navigate and user-friendly. It enables the entire team to view incoming emails, and everything is well organized. This has helped save a significant amount of time. **What do you dislike about Drag?** I think it would benefit from having more options for customization. **What problems is Drag solving and how is that benefiting you?** The platform provides a shared inbox for the team, which makes it easy for everyone to access the same messages. This feature also helps keep everything tidy and well organized. ### 4. Efficient working on stressful days **Rating:** 5.0/5.0 stars **Reviewed by:** Eva Z. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Drag?** Drag is integrated into my daily work routine, and I particularly like that I can assign and move emails to my colleagues. This way, we can work on projects together, and they have access to my mailbox if I am out of the office. This makes collaboration much easier and saves time. The columns provide structure so that you don't lose track, and they help to work more productively. The ability to integrate tasks directly into emails helps our team to track tasks better and ensure that nothing is overlooked. Additionally, the search function is extremely powerful, allowing you to quickly find relevant information even with many emails. Another advantage of Drag is its user-friendliness, which allowed me to quickly find my way around without needing a long training period. **What do you dislike about Drag?** When I move emails between categories or the mailbox is very full, there are unfortunately occasional slight delays. However, this does not restrict me. A little more speed would be desirable. Additionally, using Drag requires an internet connection, which can be problematic when working in places without a stable internet connection. Initially, I also didn't know how to contact customer support. **What problems is Drag solving and how is that benefiting you?** Drag cleaned up my inbox by allowing me to categorize my emails (To-Do, Waiting/Follow-up, etc.). This got rid of all the clutter in my mailbox. Now I can assign tasks directly to the responsible people and focus on the emails that need to be dealt with immediately. My response time and productivity have been improved by Drag. Before using Drag, my team did not have mobile and flexible access to my mailbox. With Drag, they can view my inbox and also respond to my emails on my behalf, so nothing gets missed when I'm out of the office. Overall, I can say that Drag is indispensable in my workday. ### 5. Best shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth M. | Booking Co-ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Drag?** Easy to use and navigate. Makes everything accessible to all members of the team in real time and keeps things organised. The tag function is great for highlighting important emails. Customer support is very responsive with any queries. **What do you dislike about Drag?** The option of a few more customisations would be good. **What problems is Drag solving and how is that benefiting you?** All members of the team can access emails and can be assigned to different parts of the team. ### 6. Email organization redefined! **Rating:** 5.0/5.0 stars **Reviewed by:** Noah G. | Koordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Drag?** The Drag app has significantly simplified my daily email routine. I particularly like how I can visually divide my emails into different categories. The intuitive drag-and-drop function makes sorting emails into "To-Do," "In Progress," and "Done" a breeze. **What do you dislike about Drag?** Occasionally, the app becomes somewhat slow, especially when I move a large number of emails. This is not too bothersome, but an improvement in this area would be helpful. **What problems is Drag solving and how is that benefiting you?** Drag creates order and ensures that I don't overlook important messages. My inbox used to be chaotic, but now I have a clear structure and can process emails faster. ### 7. Best visual shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Alina V. | digital marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Drag?** Drag makes email management seamless with its intuitive Kanban-style boards. The drag-and-drop functionality is super easy to use, keeping my inbox organized and boosting team collaboration effortlessly. **What do you dislike about Drag?** Maybe a few more customization options would be nice. **What problems is Drag solving and how is that benefiting you?** Drag’s shared inbox keeps everything in one place, so my team isn’t constantly forwarding emails or missing important stuff. ### 8. Great for inbox sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Drag?** We decided to use drag to manage a shared inbox that is set up as an alias in Google. This allows our team to see all the incoming messages and assign them to the proper person so we are not missing or duplicating responses. It has also been helpful for inbox management so we can separate things that are still to do. Customer support is responsive and helpful, more than I expected! **What do you dislike about Drag?** Drag is occasionally glitchy and has to be toggled or refreshed. **What problems is Drag solving and how is that benefiting you?** Managing a shared email inbox. ### 9. Complete game changer and time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Drag?** Drag helps us do so many things. The perfect inbox sorter and organiser, has saved so much time and helps you feel completely in control of your mail! Absolutely awesome! **What do you dislike about Drag?** Everything I have used so far has been useful and not yet come accross anything I dislike **What problems is Drag solving and how is that benefiting you?** Understanding where multiple emails are up to at a single glance and the view gives you control on multiple inboxs ### 10. Effective email organization with Drag! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Drag?** The integration of Drag into Gmail has fundamentally improved my email management. Particularly noteworthy is the simple and user-oriented interface, which allows for clear organization of my emails in different stages. With the drag & drop function, I effortlessly sort my emails into categories like "To-Do," "In Progress," and "Done." **What do you dislike about Drag?** Overall, I am satisfied with Drag, but I have sometimes experienced slight performance limitations when processing large amounts of emails. There were occasional delays when moving emails or loading the app, which could also be due to my device and does not weigh heavily. **What problems is Drag solving and how is that benefiting you?** The main purpose of my use is to increase efficiency in the email workflow. Drag allows me to prioritize my emails, helps with task organization, and ensures an overview of my workflows. It supports me in processing emails faster and being more efficient. ### 11. Effective email organization with Drag! **Rating:** 5.0/5.0 stars **Reviewed by:** Marla T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Drag?** The seamless integration of the Drag app into my Gmail account has fundamentally improved my handling of emails. Particularly noteworthy is the easy-to-understand and user-friendly interface, which allows for a structured organization of my emails in different processing stages. The feature of moving emails between categories like "To Do," "In Progress," and "Completed" via drag & drop greatly facilitates my daily email management. **What do you dislike about Drag?** Overall, I am very satisfied with the Drag app, however, I have noticed that when handling large volumes of emails, the performance sometimes slightly decreases. There were occasional delays when moving emails or loading the application. However, this could also be due to the performance of my device and does not pose a significant problem. **What problems is Drag solving and how is that benefiting you?** I primarily use Drag to optimize my email workflow. The app allows me to sort emails by importance, organize tasks, and keep track of my projects. This enables me to process my emails faster and work more efficiently. ### 12. A complete tool for managing emails and co-working needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Drag?** The best? The abiability to share info with your colleagues in real time. **What do you dislike about Drag?** It's "frecuent" that the platform "freezes" and work so slow. **What problems is Drag solving and how is that benefiting you?** Internal communication; email managment ### 13. Great project and email management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Financial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Drag?** Drag has a great variety of elements that can be utilized! **What do you dislike about Drag?** I can't point to any downsides that I dislike at the moment. **What problems is Drag solving and how is that benefiting you?** Email and shared inbox monitoring. ### 14. Jasmine is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Judy F. | AP Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Drag?** I like that I can organize my work and the status of all email tasks in an easy to see format. **What do you dislike about Drag?** I don't use the cards much to send messages. I work from emails. It's just easier to get a response from peers and even myself. **What problems is Drag solving and how is that benefiting you?** Organizing emails visually rather than setting flag reminders where I can't see the email in the midst of all my emails. I have a column for emails I'm working, emails I'm waiting on a response, and important emails I need to refer to frequently. ### 15. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Drag?** That I can keep all of my various email addresses in one place. This is a game changer and I will never miss emails or appointments. **What do you dislike about Drag?** I am getting started with it, so far so good. **What problems is Drag solving and how is that benefiting you?** Keeping all email addresses in one place and organizing my workflow. ### 16. Very helpful tool that keeps my emails organised **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Drag?** It is simple and intuative to use on a daily basis, and has helpful features to organise my emails. It was easy to install and integrate on my email software. The customer support is helpful too. **What do you dislike about Drag?** It would be good to have more customisation options. **What problems is Drag solving and how is that benefiting you?** It is helping me keep on top of a workload with competing priorities. ### 17. Efficient Email Management Transformed! **Rating:** 5.0/5.0 stars **Reviewed by:** Simon G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Drag?** The integration of Drag into my Gmail has significantly streamlined my email handling process. The highlight is its user-friendly and intuitive interface, allowing for neat categorization and management of emails across different stages. Now, shifting emails between categories like "To-Do", "In Progress", and "Completed" is effortless with drag and drop. **What do you dislike about Drag?** While generally pleased with Drag, I've noticed a slight performance dip when handling large volumes of emails simultaneously. Occasional delays in moving emails or app loading times were observed, which might be related to my device's performance but isn't a major concern. **What problems is Drag solving and how is that benefiting you?** Primarily, Drag enhances my email workflow. It enables sorting emails by priority, organizing tasks, and maintaining clear workflow overviews. This has streamlined my email processing and improved efficiency. ### 18. Efficient email management made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Drag?** The seamless integration of the Drag app into Gmail has noticeably optimized my email organization. I am particularly impressed by the intuitive and user-friendly interface, which allows me to effortlessly move my emails into different categories and manage them effectively. With ease, I can sort my emails by drag & drop between the phases "To-Do", "In Progress", and "Done". **What do you dislike about Drag?** While I am generally very satisfied with the Drag app, I have noticed that the performance can occasionally be affected, especially when I am handling a larger number of emails at the same time. From time to time, there were slight delays when moving emails or loading the application. However, it is possible that these occasional difficulties are more due to the performance of my device and do not represent a serious problem overall. **What problems is Drag solving and how is that benefiting you?** Drag creates order and clarity in my email inbox. Before using the Drag app, my inbox was a confusing mix of important messages, spam, and unanswered emails. Thanks to Drag, I can now divide my inbox into clear categories and focus on the relevant emails. Prioritizing emails, assigning tasks, and tracking status become so straightforward without having to resort to numerous tabs or external tools. ### 19. Super helpful customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Drag?** Drag is the easiest tool for our small business to keep our shared inbox in check. Drag makes it easy for us to keep on top of all the emails that come in, and allows us to reliably assign things to the proper employee, and also to make sure we can pick up the slack if someone needs the help. **What do you dislike about Drag?** The one thing that would be nice would be to have the ability to adjust the columns independently per user. When one person moves a colum, they move it for everyone. A particular column might be more important to one employee and they want it further to the right than it may be for someone else. **What problems is Drag solving and how is that benefiting you?** Keeping us on top of our shared inbox, and having the ability to see all of the emails to make sure that things are not getting forgotten at the bottom of someone elses inbox ### 20. Easy to use app with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Drag?** Make GSuite complete without too much learning curve. Great customer support. **What do you dislike about Drag?** Costs fractionally more per seat than the whole set of Gsuite mail and tools **What problems is Drag solving and how is that benefiting you?** Mainly shared inbox features was what I was looking for, and does a great job ### 21. Handy Email extension that keeps my mail organised **Rating:** 5.0/5.0 stars **Reviewed by:** Day L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Drag?** Keeps my mail sorted & tidy allowing me to keep on top of my to do list. **What do you dislike about Drag?** Bumpy start to get it up and running correctly. **What problems is Drag solving and how is that benefiting you?** Drag allows for me and my team to access the same mesage and then enable us to see any movement or activity another user has performed, preventing double handling of tasks. ### 22. A seamless integration that has increased my productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Nastassja W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Drag?** Well, I must say that the simple and intuitive user interface of Drag is my favorite. It is so easy to use and integrates perfectly into my Gmail environment. It almost feels as if it has been part of the email service from the beginning. **What do you dislike about Drag?** It took a while for me to discover all the features of Drag and learn how to use them optimally. Initially, I was a bit overwhelmed and had to experiment to understand the full potential of the application. But after a short adjustment period, everything became clear and I was able to fully utilize the features. **What problems is Drag solving and how is that benefiting you?** Drag has helped me organize my emails into clear task lists. I can immediately convert important messages into tasks, giving me a better overview of my work. This has allowed me to increase my efficiency and save valuable time. No more lost emails or searching the inbox for important information. With Drag, I was able to centralize and better manage my email communication. ### 23. Efficient Email Management **Rating:** 4.5/5.0 stars **Reviewed by:** Julia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Drag?** The integration of the Drag app into Gmail has significantly improved my email workflow. The best part is the intuitive and user-friendly interface, which allows me to organize and easily manage my emails in different stages. I can now effortlessly move my emails between different categories like "To-Do," "In Progress," and "Done" using drag & drop. **What do you dislike about Drag?** Although I am generally satisfied with the Drag app, I have noticed that the performance is sometimes slightly impaired when I handle a large number of emails at the same time. Occasionally, there were delays in moving emails or loading the app. However, this could also be due to the performance of my device and is not a major issue overall. **What problems is Drag solving and how is that benefiting you?** Drag solves the problem of clutter and overload in my email inbox. Before using the Drag app, my inbox was a mix of important emails, spam, and unanswered messages. With Drag, I can now divide my inbox into clearly defined categories, allowing me to focus on the relevant emails. I can easily prioritize emails, assign tasks, and track status without having to use multiple tabs or external tools. ### 24. Excellent Gmail extension for managing a shared inbox and workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Drag?** I am one of two swim team captains, and one of our responsibilities is responding to new swimmer inquiries, scheduling their first swim with the team, and ensuring they've completed all the necessary paperwork. Before using Drag, it was challenging to keep track of who was responding to whom and where new swimmers were in the process of joining the team. With Drag, we can now assign each other cards on boards and move these cards to various columns that represent different steps in the process. We can also automatically label cards based on email subject lines, which has helped distinguish new swimmers from visiting swimmers. Drag has streamlined our process significantly and made it easier to manage our inbox, especially when we get a lot of emails. **What do you dislike about Drag?** There are a few features I've seen in similar extensions that I'd love to see implemented in Drag, including the ability to split email threads and more formatting options in email templates. Drag is actively adding new features, though, so I'm optimistic such features are in the works. **What problems is Drag solving and how is that benefiting you?** Drag makes it easier to assign emails in a shared inbox to teammates and track where emails are in a workflow. Part of our workflow involves scheduling people, and it has been helpful to use the Due Date feature to keep track of when people are scheduled. ### 25. The Drag App - An efficient and seamless integration into Google Mail **Rating:** 5.0/5.0 stars **Reviewed by:** Felix M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Drag?** What did you like best: What I liked most about the Drag App is how it makes email management seamless and efficient. With the integration of this app into Gmail, I was not only able to easily sort my emails but also manage my daily tasks better. Furthermore, I was impressed by the team functionality. The ability to delegate tasks and access emails collaboratively with my team has significantly improved collaboration and productivity. The Drag App has created a centralized system where we can find and manage all important information in one place. And lastly, the fact that the Drag App is directly integrated into Gmail means that I don't have to constantly switch between different apps. This has made my work significantly more efficient and less stressful. **What do you dislike about Drag?** Despite all the positive aspects, there is of course also potential for improvement. One of the problems I encountered was that the Drag App can be somewhat overwhelming at first, especially for users who have never worked with a board before. **What problems is Drag solving and how is that benefiting you?** Drag solves a fundamental problem that many of us face in the digital work world: the excess of information and communication. It is often difficult to keep track of all the pending tasks and emails, and this is exactly where Drag comes into play. With Drag, I can efficiently organize, prioritize, and manage my emails and tasks. This reduces the stress often associated with an overflowing inbox and increases my productivity. I can focus my time and attention on what is essential, instead of constantly scrolling through my emails and searching for specific information. Furthermore, Drag solves the problem of team collaboration in a distributed work environment. It is often a challenge to ensure that everyone on the team is on the same page and that tasks are appropriately delegated. With Drag, I can easily share tasks and emails with my team, which improves communication and collaboration and leads to an overall more efficient and harmonious work environment. ### 26. We are making tests with the app in order to implement the software into our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Drag?** Management is very important for every business, Drag makes it easier for everyone. **What do you dislike about Drag?** The downsides might be the conecctions with Drag. **What problems is Drag solving and how is that benefiting you?** At the moment we want to solve an issue with our accounting department ### 27. I have tried Front, Hiver, Gmelius, and Drag is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Drag?** - Customer service - Being able to click enter button on the collaboration tool when typing a message - Being able to use the delete and archive gmail tool still (gmelius doesnt let you) - Not displaying drag on email when sending an email - Easy userfriendly for creating shared inboxes, and delegating roles and users - Pricing **What do you dislike about Drag?** Gmail loads slower with drag. If you refresh the pages it takes noticbly longer to load than if drag was not there. **What problems is Drag solving and how is that benefiting you?** The shared inbox allows employees to collaborate on emails and respond of a central shared inbox email which was very important to me. ### 28. Drag app fun. **Rating:** 5.0/5.0 stars **Reviewed by:** Allen G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Drag?** I appreciate the drag app for its easy to use capabilities. I look forward to it making my inbox less hectic. The best thing about the app is I can use the app on my phone and/or my computer. **What do you dislike about Drag?** I don't have any dislikes about the app so far. I'm not sure what hasn't been realized about the app yet. It's too early for me to know how its could be made better. **What problems is Drag solving and how is that benefiting you?** I haven't used it yet. So I can't answer that question right now. I won't know how it benefits me until I have some time to fully understand how it works. Yes, I expect my performance to increase. ### 29. Useful for managing multiple inboxes **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Drag?** Our team has multiple inboxes for different categories of customer service. Using Drag makes coordinating our tasks more manageable and ensures all necessary tasks are accomplished. Using the Gmail interface our team already adapted to is a significant plus. **What do you dislike about Drag?** There's a bit of a learning curve from the initial installation to fully utilizing the product's full potential. Without online forums and tutorials, you'll most likely only ever use the very basic functionality of the app. **What problems is Drag solving and how is that benefiting you?** With multiple team members and inboxes, it's challenging to track what tasks need attention, which are in progress, and what is already completed. Using Drag allows for better collaboration amongst our team to ensure our workflow runs smoothly. ### 30. A stunning App to make Mail communication much more effective **Rating:** 4.5/5.0 stars **Reviewed by:** Steffen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Drag?** DraggApp is just perfect to handle a lot of mails daily in a structured and effective way. DraggApp is especially effective when used in a team. **What do you dislike about Drag?** It is possible to build wuederable funnels and boards, which makes it super to process mails. **What problems is Drag solving and how is that benefiting you?** With conventional mail clients, teamwork became more and more difficult, because after a certain number of incoming mails, the work becomes very confusing and teamwork is not really feasible. With DragApp, no more mails are accidentally set to unread and team members can easily add other team members to a communication, create Goggle tasks, or add an internal chat. Great! ### 31. System is glitchy and there's absolutely no support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Drag?** I liked that it's integrated with Gmail. **What do you dislike about Drag?** So many glitches. The advertised automations don't work. Support is non-responsive. **What problems is Drag solving and how is that benefiting you?** I was hoping Drag would help me manage my outreach better. But none of the most critical features for my workflow worked. ### 32. Signalise Drag Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Drag?** It's a fantastic platform that facilitates our team's workflow. We're much more efficient with the support of this tool that has clearly thought about UX and UI. Simply put, it makes life easier for the team, so we can focus and see what needs doing. **What do you dislike about Drag?** The only downside is not having encountered it sooner. **What problems is Drag solving and how is that benefiting you?** The team can track urgency and importance to clarify what takes precedence. So now we can prioritise our tasks effectively in line with each other thanks to the visual and design aids provided by Drag. ### 33. So Far, So Good **Rating:** 4.0/5.0 stars **Reviewed by:** Sally C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Drag?** I can see what's going on without logging out of my account. **What do you dislike about Drag?** Sometimes it shows a new message on the sidebar, but when I click on the board, there are no bolded messages. **What problems is Drag solving and how is that benefiting you?** Helps a lot when coordinating shared inboxes. ### 34. New process for me **Rating:** 4.0/5.0 stars **Reviewed by:** Daisy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Drag?** I like all the features that are offered and I'm excited to be able to use this tool across departments to manage our work and minimize the opportunitity for duplicate work. **What do you dislike about Drag?** Starting up is taking some time. A lot of steps. **What problems is Drag solving and how is that benefiting you?** Multiple people across departments answering patron emails. ### 35. A seamless integration that has increased my productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslava P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Drag?** I love the simple and intuitive user interface of Drag. It feels as if it has always been a natural part of Gmail. **What do you dislike about Drag?** It took a while for me to discover all the functions and how they can be used optimally. **What problems is Drag solving and how is that benefiting you?** Drag has helped organize my emails into clear task lists. It has contributed to increasing my efficiency and saving time. ### 36. Organization made easy with drag **Rating:** 5.0/5.0 stars **Reviewed by:** Inessa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Drag?** The ability to categorize emails and display them in a visual format was a big advantage for me. **What do you dislike about Drag?** At first, I had difficulties distinguishing the different functions and learning how to use them best. **What problems is Drag solving and how is that benefiting you?** Drag has solved the problem of clutter in my inbox and helps me to better organize and manage my tasks. ### 37. A game changer for my email management **Rating:** 4.0/5.0 stars **Reviewed by:** Katrin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Drag?** The ability to move and organize emails via drag-and-drop is incredibly convenient. **What do you dislike about Drag?** At first, I was somewhat overwhelmed by the multitude of features that Drag offers. **What problems is Drag solving and how is that benefiting you?** Drag helps me keep track of my emails and tasks. This is especially helpful as I have to deal with a flood of emails every day. ### 38. Great tool for manage emails in group **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Drag?** Is a great colaborative tool for emais and the support is very good. **What do you dislike about Drag?** the mobile app requires some improvements **What problems is Drag solving and how is that benefiting you?** It helps me manage emails between several people simultaneously ### 39. Regain control over my inbox with Drag **Rating:** 4.5/5.0 stars **Reviewed by:** Marina E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Drag?** Drag's ability to convert emails into tasks is brilliant and has significantly eased my work. **What do you dislike about Drag?** Getting into drag initially took some time. **What problems is Drag solving and how is that benefiting you?** Drag has helped reduce the stress I had with my chaotic inbox and has enabled me to manage my tasks more effectively. ### 40. Drag makes Gmail even better **Rating:** 5.0/5.0 stars **Reviewed by:** Constantin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Drag?** I like how Drag turns Gmail into a visual board, which makes it much easier to work with. **What do you dislike about Drag?** The learning curve was a bit steep at first. **What problems is Drag solving and how is that benefiting you?** Drag has allowed me to manage and prioritize my inbox more efficiently, which has significantly improved my workflow. ### 41. Great (free) extension for your customer support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Siska B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Drag?** Being able to work simultaneously live in the mailbox. Sharing drafts. Sharing templates (on the paid version). **What do you dislike about Drag?** It does affect your mailbox download speed. **What problems is Drag solving and how is that benefiting you?** Working from 1 helpdesk e-mail. We can work with multiple colleagues from one central mailbox, which saves a lot of time. ### 42. No more clutter in the inbox with drag **Rating:** 5.0/5.0 stars **Reviewed by:** Elena H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Drag?** Drag's user-friendliness and functionality have made it an indispensable part of my workday. **What do you dislike about Drag?** The interface could be a bit less cluttered in some areas. **What problems is Drag solving and how is that benefiting you?** Drag has increased my productivity by helping me better organize and manage my workday. ### 43. Simple yet for powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Apurba Jitu H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Drag?** - Easy-to-use interface - Very practical and offers a ton of resources to help you get started. **What do you dislike about Drag?** - People coming from traditional CRMs might find it confusing to not have a separate control panel outside Google Workspace. **What problems is Drag solving and how is that benefiting you?** A CRM without having to leave your primary workspace. ### 44. Useful, works well but a bit buggy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Drag?** it's nice because it allows you to use the gmail interface itself to collaborate as a team. Google groups has many limitations that makes it impossible to use it, Drag removes this limitations and allows you to use google groups to collaborate. **What do you dislike about Drag?** It's not possible to write new emails directly from the shared board. You have to compose an email and a then you have to move it to the board, not cool (even with the 'move to board' feature). It is buggy and sluggish sometimes. The new UI overhaul is taking forever to launch. **What problems is Drag solving and how is that benefiting you?** Google groups has many limitations that makes it impossible to use it, Drag removes this limitations and allows you to use google groups to collaborate. ### 45. Helps my team manage multiple inboxes with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Drag?** I love how it works with my gmail so I don’t have to go back and forth between apps! **What do you dislike about Drag?** Some of the processes are a bit confusing at first **What problems is Drag solving and how is that benefiting you?** I can book field trips and send confirmations seamlessly. This optimizes our Group Sales processes! ### 46. The perfect solution for multitasking!! A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Hope A. | Bookings Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Drag?** I love how easy Drag is to use; it's user-friendly and immeasurably improves my productivity. I am able to deal with customer queries far quicker - everybody wins with this! Highly recommend. **What do you dislike about Drag?** As with anything new, it can take a little getting used to and requires a slightly different approach to working. That said, it's very much worth being patient with yourself - practice makes Drag almost perfect! **What problems is Drag solving and how is that benefiting you?** Drag helps me to deal with customer queries in a much simpler and more streamlined way. I can work quicker, with less risk of confusion or miscommunication using multiple inboxes. ### 47. Useful tool for organizing the inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Drag?** Team support, boards flexibility, regular updates, built-in solution - no need to save emails somewhere else - everything is in my Gmail. **What do you dislike about Drag?** Sometimes updates change the visibility settings and it makes it a little bit less convenient vs. prior experience. **What problems is Drag solving and how is that benefiting you?** Keeping tasks visible to the whole team and quickly navigating between different tasks linked to email threads ### 48. Drag is exactly what we needed for better collaboration within our non-profit organization **Rating:** 4.5/5.0 stars **Reviewed by:** Geir H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Drag?** How we can handle mail dialogue with members more effectively than we used to with google groups. And, of course, how we have become way better at setting up projects and following up on tasks. **What do you dislike about Drag?** I may have overlooked how we can do this, but I would like to be able to manage and use project templates ready with tasks, for example for projects that we repeat every year. **What problems is Drag solving and how is that benefiting you?** Better overview of tasks status, reporting and follow-up when anything becomes delayed. ### 49. Better workflow for managing multiple inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis M. | Registered Wealth Management Client Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Drag?** I love that I can access both my personal email and business email in one location - it makes it much easier than having to toggle back and forth. It also helps me feel more connected to my team because accessing the inbox is just one button away. **What do you dislike about Drag?** I wish we could use more sub-folders with the Drag feature. It was also a little difficult to install and get going on Drag, but after some time I am getting used to how it works. **Recommendations to others considering Drag:** Consider using drag if you would like to increase your efficiency among your various professional roles that require multiple inboxes! **What problems is Drag solving and how is that benefiting you?** Drag allows me personally to help my volunteer advocates quicker because I need to be able to see their call reports they submit for our hotline. It helps me communicate with 3rd parties more quickly if the people involved in my volunteer organization need help. ### 50. Fantastic Way to Organize Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Customer Success IT Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Drag?** I like the ease of use. Simply drag and drop into whatever column to organize. My team uses it for help requests and as a platform to handle incoming requests to join our site. It has made the organization of incoming requests easier to handle and put it all in one unified space so everyone has access to work on requests. **What do you dislike about Drag?** When we get a bunch of requests or when the pileup over time, it would be nice to have some better search functionality. This way we would be able to look up historical data more easily in the future when working on-site improvements and data analytics. **What problems is Drag solving and how is that benefiting you?** How we were originally handling requests was through our individual emails, making it difficult to coordinate tasks. Drag allows for a unified space for all items to go through and creates an easy-to-use and well put together platform to handle what our team does daily. ## Drag Discussions - [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) - 1 comment, 1 upvote - [signiture](https://www.g2.com/discussions/34722-signiture) - 1 comment, 1 upvote - [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) - 1 comment, 1 upvote - [View Drag pricing details and edition comparison](https://www.g2.com/products/drag/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+16%3A28%3A39+-0500&secure%5Bsession_id%5D=54db441b-3059-4026-9a6f-28d570b72be3&secure%5Btoken%5D=0594bc4a5072df8357b6dea8b4667f28c29109adc452f22bf317aabe7b8c180f&format=llm_user) ## Drag Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Dependencies - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Integrations** - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Software Options** - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Drag Alternatives - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.6/5.0 (2,430 reviews)