I like Crisp’s simplicity, but most of all its customization and openness. The API is flexible and practical, works around my own architecture instead of making me work around it, and is well documented. Integrating messaging channels and setting it up were very easy. I can make Crisp work with a custom CRM, automate data cleaning and integration, and access everything through the API without data being opaque. I also like being able to bring conversations from many contact points into one view and send data to the CRM through one pipeline. It limits the moving pieces and automations I need, and helps my client avoid repetitive tasks and jumping between apps. Developing a custom plugin to customize the interface and its functionality was also easy and intuitive.

I find it easy to get Crisp up and running. I value that it complies with GDPR and does not train AI. I also use AI for social media and WhatsApp messages.

The simplicity of use, customization, and the support from their teams