It has a lot of cool features and solves most of the bottlenecks we’ve had from a customer-facing standpoint. The Hugo AI agent I built has saved us hundreds of hours over the past couple of months. The support team is friendly for the most part as they try their best to help, but I know there are certain product limitations that they don't have control over.

I really like Crisp's pricing and the way it allows for chat support to be branded individually for each of our apps, rather than under one company banner. This feature is great because we have multiple, unrelated apps, like an auction app, a WhatsApp marketing app, and an inventory management app, and each app's chat widget displays its own branding. It's also very useful that Crisp lets us keep our chat support tickets segregated between different apps. The initial setup of Crisp was very easy and straightforward, with no need to even check the documentation. Additionally, as a small business, we found Crisp to be a more affordable option compared to Intercom, which became costly as we expanded. We've been long-term customers for about three to four years, and this has worked really well for our support team.

I like the fluidity of the chat and the history that is kept.