I really like Crisp's pricing and the way it allows for chat support to be branded individually for each of our apps, rather than under one company banner. This feature is great because we have multiple, unrelated apps, like an auction app, a WhatsApp marketing app, and an inventory management app, and each app's chat widget displays its own branding. It's also very useful that Crisp lets us keep our chat support tickets segregated between different apps. The initial setup of Crisp was very easy and straightforward, with no need to even check the documentation. Additionally, as a small business, we found Crisp to be a more affordable option compared to Intercom, which became costly as we expanded. We've been long-term customers for about three to four years, and this has worked really well for our support team.

I like the fluidity of the chat and the history that is kept.

I really appreciate how Crisp allows us to set up live staff interactions efficiently, which complements our existing Claude chatbot that's connected to our APIs and website. It's great that this functionality is available on the free plan. Their support is very good and very helpful, making the whole setup process easy and quick. I also find that setting up webhooks and API tokens on their free plan is very good. Overall, I was happy with Crisp and would definitely recommend it to others.