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Crisp IM SARL

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204 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2015
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Crisp IM SARL Reviews

Review Filters
Profile Name
Star Rating
167
21
4
3
9
Ben R.
BR
Ben R.
09/21/2026
Validated Reviewer
Review source: Organic

Unified Support Solution with Satisfying Simplicity

I like how Crisp unifies all our support channels, streamlining and organizing the best people to answer our support requests. The AI feature that auto-solves requests keeps getting better, and I find the balance of simplicity and complexity perfect. It's not outrageously expensive, and everything just works. The entire support team loves it, and setting up different channels might take a bit, but once it's done, the system is very stable.
Irene .
I
Irene .
09/18/2026
Validated Reviewer
Verified Current User
Review source: Organic

Crisp’s Feature-Rich Interface That Helps Organize Chats

I like Crisp high functionality, features variety and interface. Sometimes it may be too complicated as you need to have several inbox and jump between them sometimes, but it at the same time helps separate your chats.
Verified User in Accounting
AA
Verified User in Accounting
08/17/2026
Validated Reviewer
Review source: Organic

Top-Notch, Professional Customer Support

The customer support is top-notch and very professional.

About

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HQ Location:
Nantes, FR

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What is Crisp IM SARL?

The best way to build meaningful customer experiences, on every touchpoint of the customer's lifecycle. Crisp allows you to interact with your new & existing customers, on any channel. From sales to customer support, Crisp is made to keep your workflow simple. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction leading to a global increase in revenue.

Details

Year Founded
2015
Website
crisp.chat