intheloop.io Reviews & Product Details

Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most of all allow us to better care for our clients in real-time. Customer service and tech support is by far the best we have experienced with any company or product. Review collected by and hosted on G2.com.

We have yet to find anything we don't like... ideas, future release suggestions are taken seriously and a couple even implemented within days. Amazing! Review collected by and hosted on G2.com.

I like it because it's fair, we get a lot of emails each, and to divide them among 5 where the emails actually go around in order to 5 people is great. Perfect for us. Review collected by and hosted on G2.com.

works well, nothing to dislike. Customer support is also perfect. Review collected by and hosted on G2.com.

For our small business, we spent days and weeks testing different email apps. Everything from very expensive (ahem, Superhuman) to free (Gmail/Gsuite). Loop differentiated itself right from the beginning with shared inboxes, teams, and the ability to assign emails. I once heard someone say "As the business owner, your inbox is someone else's to-do list." With Loop, it can be. My emails are all assigned to my assistant to review before they ever get to me. They are not forwarded (they stay in my Gsuite account)...they are "Assigned". So my assistant reviews each one and then assigns back to me the important ones. We can also chat about the emails right there on the page. No going back to another app (Slack) to see if we talked about how to respond to an email - it is right there in the app.

The shared inbox feature is great too. We have an email account set up that we want multiple team members to view and Loop allows us to share it with everyone. We've also set up Teams in the app, so different members have different access.

Lastly - the Loop folks are incredibly responsive. You can message them directly in the app and they are always very quick to respond and implement changes! Review collected by and hosted on G2.com.

The iOS app does not have actionable notifications. I wish it did so I could assign, archive, or reply to a message right from the notification. That would increase speed and efficiency. Review collected by and hosted on G2.com.

Loop Email is an all-in-one tool. It helps us communicate seamlessly with hundreds of customers and potential customers each week, plus it’s a one-stop shop for all of our internal team communication as well.

We love how simple it is to set up and use, we love the ability to have a “side chat” on any conversation before a reply goes out to a customer, and we love not having to switch between multiple tools and inboxes to get our work done. Loop can cover it all.

Plus its rules engine is quite powerful and has helped us automate lots of the day-to-day tasks. Review collected by and hosted on G2.com.

We’ve been using Loop for over two years now so have experienced the ups and downs of “growing” with a service, but the Loop support team is incredible and they’ve managed to solve everything we’ve thrown at them. Review collected by and hosted on G2.com.

What I like best about Loop is the ability to take a "shared inbox" fraught with chaos and duplicate efforts and make it something that is not only equally distributed amongst the team but also profoundly organized. The support from "Loop" has been incredible as well. Review collected by and hosted on G2.com.

Although there has been some small issues they have always been met with an eagerness to correct from my onboarding specialist. There has been some emails assigned in a duplicate manner due to overlapping backend rules. This is something that I think I can correct over time. Review collected by and hosted on G2.com.

1. Assignment of e-mails from a shared inbox ensures we don't overlook any incoming e-mails that need attention.

2. The ability to communicate internally about specific e-mails through both the chat functionality and the internal notetaking functionality cut down significantly on e-mail traffic

3. The ability to tag e-mails

4. The snooze functionality helps keep our screen clean so we can focus on specific e-mails/tasks Review collected by and hosted on G2.com.

1. It needs additional functionality: Calendar/Appointments

2. We often don't see Chat or e-mail message notifications. Would love for those notifications to be more audible or show more prominently on the screen.

3. We are unable to see e-mails sent from our shared inboxes under the Sent filter. Review collected by and hosted on G2.com.

Easy management of all inboxes and users Review collected by and hosted on G2.com.

Lacks options to customize the view. Would prefer to have the option to have compact view to see more emails on one screen at times. Review collected by and hosted on G2.com.

Being able to share the inbox with other team members and being able to communicate internally about messages is helpful and adds to our team productivity. Review collected by and hosted on G2.com.

The search functionality can sometimes miss older messages. Review collected by and hosted on G2.com.

Before buying this solution, I have tried it, and it really promises what it says, the support is excellent. Review collected by and hosted on G2.com.

I think it could be a speed loading when using Destop App Review collected by and hosted on G2.com.

Loop has been great for our team. It brings all our email and communication all in one place. It is easy to work with and the support is amazing. Review collected by and hosted on G2.com.

Nothing, it is a great piece of software with a great team behind it. Review collected by and hosted on G2.com.