[ Crisp Reviews ](https://www.g2.com/products/crisp/reviews) [ Crisp Reviews ](https://www.g2.com/products/crisp/reviews) # Crisp Pricing Overview [Editedit](https://my.g2.com/crisp/pricings) Free Trial ## Crisp Pricing Key Insights Last updated on Apr 09, 2026 * * * Crisp offers **4 pricing editions** , starting from **$0** to **$295**. Crisp pricing tiers are designed to support different usage levels and team sizes. Crisp also offers a **free trial**. Compare the Crisp pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Crisp IM SARL** for **custom pricing**. * * * Free — $0 Mini — $45 / Per Month Essentials — $95 / Per Month Plus — $295 / Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Free For personal websites and anyone who wants a basic website chat widget to communicate with visitors. - 2 operators included (Forever free !!!) - ∞ visitors & messages - No ads - no data resold - Mobile Apps - Contact forms - Push notifications - Native Mobile SDKs Show More Mini $45.00 Per Month For early-stage startups who want to improve their customer relationships. - 4 operators included - Reply from Slack - Canned Responses - Chatbox customization - Automatic Messages based on users interactions (triggers) - Private note - Telegram - Twitter DM - Facebook Messenger - Audio Messages - + all Basic features Show More Essentials $95.00 Per Month For small companies requiring a full-featured customer support platform. You get all our flagship features. - Unlimited conversations - Knowledge base - Magic Browse (Screen Sharing) - CRM - Drip campaigns - AI Chatbots - WhatsApp - Analytics - Instagram DM - +all Basic & Pro features - AI Content Ingestion Hub Show More Plus Starting at $295.00 Per Month For medium-sized businesses looking for an AI-powered omnichannel customer support software, plus all our features. - 20 Seats - 200 000 user profiles - Advanced AI Features - Multiple Sub-inboxes - Customer Portal - Website Search Widget - Overlay - Stripe Integration Show More At Crisp, we believe pricing should be fair and transparent. It should never be a surprise. That's why we've created 3 plans that are simple, with no hidden fees. Pricing information for Crisp is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Crisp must be conducted with the seller. Wondering why Crisp is better than the other ? Try our Free plan ;) Pricing information was last updated on March 11, 2025 Show More ## Crisp Pricing FAQs Generated using AI ### Is Crisp free, or does it offer a free trial? Yes. According to G2 data, Crisp offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does Crisp cost in 2026? According to G2 data, Crisp pricing in 2026 starts at $45.00 and can reach $295.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Crisp IM SARL's official pricing page for the most current details. ### Who is Crisp pricing best suited for? Crisp's pricing is best suited for small businesses and early-stage startups, which represent the overwhelming majority of G2 reviewers. The free tier works well for solo operators or personal websites, while the Mini plan fits small teams needing multi-channel messaging. G2 reviewers in computer software, marketing, travel, and SaaS industries find the Essentials plan at $95/month particularly compelling as an all-in-one support solution. Mid-market companies appear on G2 praising Crisp's team-friendly flat-rate pricing. The Plus plan at $295/month targets growing businesses needing advanced AI, larger contact databases, and omnichannel capabilities. Reviewers switching from Intercom or Zendesk consistently cite cost savings as a primary motivator. ### What are the key differences between the free and paid versions of Crisp? Crisp's free tier supports up to 2 operators with unlimited visitors and messages, mobile apps, contact forms, and push notifications, making it a capable starting point. However, G2 reviewers note that meaningful upgrades like canned responses, Slack integration, chatbox customization, and multi-channel messaging such as Facebook Messenger and Telegram require Crisp's Mini plan at $45/month. Crisp's Essentials plan at $95/month unlocks the knowledge base, AI chatbots, CRM, screen sharing, analytics, and WhatsApp. G2 users frequently mention outgrowing the free tier as their teams and support needs expand, with several noting the free plan's generous feature set as an initial draw before upgrading. ### Is Crisp considered good value for its pricing? Crisp is widely regarded as strong value across its pricing tiers. G2 reviewers consistently compare it favorably to Intercom and Zendesk, citing similar feature sets at a fraction of the cost. Multiple G2 users highlight the flat-rate, per-workspace pricing model as a major advantage over per-seat competitors. Reviewers from computer software, marketing, and travel industries frequently describe Crisp's pricing as fair and transparent. A small number of G2 reviewers flag the large price gap between the $95 Essentials and $295 Plus tiers as a concern, and a few note recent plan price increases. Overall, the consensus strongly favors Crisp's pricing as competitive and well-justified by its feature depth. [ ![Social Intents](https://images.g2crowd.com/uploads/product/hd_favicon/a4648083364ead9bca41a5d06f3bc1f2/social-intents.svg "Social Intents") Sponsored Social Intents 4.4/5 (10) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,701) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,842) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,674) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ## Crisp Alternatives Pricing The following is a quick overview of editions offered by other [Live Chat Software](https://www.g2.com/categories/live-chat) | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png) [Fin](https://www.g2.com/products/fin/reviews) ##### Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. - Set up in under an hour - Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more - Customizable tone and answer length - Takes action to update external systems - Transfers to agents directly in preferred Inbox [Show More](javascript:void(0);) | | ![Tidio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png) [Tidio](https://www.g2.com/products/tidio/reviews) ##### Free | FreePer Month | For solo entrepreneurs. Free forever. No credit card requried. - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached [Show More](javascript:void(0);) | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | Various alternatives pricing & plans Free Trial Pricing information for the above various Crisp alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Crisp Pricing Reviews (2) ![Julien P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julien P.") JP Julien P. Small-Business (50 or fewer emp.) 2/24/2026 More Options - "Simplicity and Efficiency with Crisp" 5/5 What do you like best about Crisp? I love the simplicity and efficiency of Crisp. The AI feature, Hugo, is particularly impressive, providing excellent quality responses and allowing time-consuming tasks to be delegated to the AI. The initial setup of Crisp was perfect. Review collected by and hosted on G2.com. What do you dislike about Crisp? - Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp automates our customer requests, efficiently organizes the back office, and delegates time-consuming tasks to AI, all while being simple and effective. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Albert M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albert M.") AM Albert M. CEO Small-Business (50 or fewer emp.) 4/7/2026 More Options - "A slow and clunky AI pivot hurting a once state-of-the-art platform" 1.5/5 What do you like best about Crisp? We like the fact that it's \*actually\* a live-\*chat\* platform, and not just a widget with a glorified email-contact-form; our customers can actually chat with us. Crisp offers nice UI, good UX for the customer and fine UX for the operator as well. The pricing is fair - especially for their new AI, "Hugo", where each conversation doesn't cost too much: this is a great pricing model for companies like ours where most chats may be with low-to-non-paying-users, whom it wouldn't be economical to spend, say, $1 USD per conversation on. Review collected by and hosted on G2.com. What do you dislike about Crisp? As a customer of 6 years, we unfortunately feel that Crisp is losing focus, afraid to make changes, not responsive to feedback, don't follow up on issues and bugs no matter how detailed they're reported, and sticking with them I fear will put us behind in the AI race. --- AI: Crisp's adoption of AI, in such a vital field where even early on it was clear that it'd redefine how we do customer support, has unfortunately been slow, plauged by poor decisions such as training their own AI model for over a year, which underperformed and ultimately was seemingly - for now at least - scrapped, reworking and launching "competing" and non-complementary AI features - of which we now count 3; - The "Copilot", which - at least in our case - doesn't work (reported multiple times with no solution in sight) - The "MagicReply" rollout, which never ended up delivering on the promises even still made on the Crisp website; it's clunky, has, in our case, not helped even once, was never and still is not even implemented in their own mobile app, and isn't in any way "hooked up" to or integrated with their latest AI rollout...; - "Hugo" - finally the AI Agent that was promised and advertised as sort of achievable with the "Bot" workflows: we helped beta-test this for quite many months before the official rollout, and were happy to be included in the beta. But, even after the beta there are a multitude of bugs that aren't being fixed or addressed, though reported in great detail multiple times, and unfortunately, as with a lot of the new features added to Crisp, their own new flagship feature feels like a "guest" in their UI... It feels almost like a third-party add-on - it's just not very well-integrated into the platform. Up until a few weeks ago one couldn't manually trigger the AI bot to take over a conversation - which was often necessary given it just gave up or didn't reply in the first place a lot of the time. --- The general platform: It's evident that Crisp is built by developers - that's usually something I like and admire in a product - my company's platform is too! But, it seems in the quest to make their platform dynamic, agile and easy to develop new features for, they've dug a hole for themselves that result in an, at times, poor user-experience. Almost all Crisp features are, for some reasons, "Plugins". Their core features are shown side by side with various third-party plugins. Want to change a setting? Well go to "Settings" - oh, unless it's a setting for the look of the AI chatbox - \*that\* is a plugin, and to change the colors, welcome text, position, etc., you don't go to "Settings \> Chatbox Settings \> Chatbox Appearance" - here you only find \*half\* the chatbox settings - the other half you find in Plugins \> Customization for some reason. Now, this is a bit nit-pickity, as after 6 years we \*do\* know our way around the Crisp UI - even if we have to find half the settings in odd places, and at times do forget and wonder "Where the hell did they put this...?" - but, this goes and cuts a deeper rift in the user experience, as it's not just the wording and placement that is weird - once a core feature that is a plugin is activated, it still \*feels like a plugin\*. The core Crisp platform, beyond a - sure, nice - UI update not too long ago, hasn't changed much. The new AI features? They're not changing anything in the UI, not capitalizing on the free space in the UI, they don't - in \_any\_ way show up the conversation flow - it's all hidden in sub-menus burried below up to 10 collapsible sidebar items, or elsehow hidden behind 3, 4, 5 clicks: it doesn't feel like a part of the platform, it feels like an afterthought - and of course, it is. It is an afterthought - it was added many years after the platform was built. But that doesn't have to mean the main UI can't change when something as fundamentally disruptive as AI comes along - something Crisp, when it comes to marketing, \*does\* seem to realize the impact and importance of; it just feels like the focus on AI is 90% marketing, 10% implementation, and as a long-time customer, it feels like we're losing out and that we haven't picked the winning horse. --- The Helpdesk: A feature we \*loved\* the first, second and sure, even third year - but after four, five and now six years, it hasn't changed a bit. The search is so clunky that even I, who wrote 90% of our articles, can't find articles, instead having to Google them. No AI is built in, no sign of AI translations even, not much change in terms of UI, and the editor is evidently home-cooked, clunky, and filled with bugs and poor parsing of Markdown that goes against the Markdown specification, which results in tables being something we often just give up on, formatting with italic \*and\* bold? Forget it. [Mark too much text] and try to make that bold? Well now it breaks all the formatting because you also marked that little "space" at the end... We have reported this multiple times, we stick to just writing stock Markdown rather than using their rich-editor, but alas every time we open the editor it starts in the "Rich-edit" format, which messes up the entire formatting even if we don't save and go straight to manual markdown. This means we have some articles we simply don't open. We have internal notes on the whiteboard at the office saying "Do not open article [x], [y] and [z]"... Lastly, we've resorted to create all our Helpdesk articles with Claude and the Crisp API instead to avoid these issues. --- The mobile app: While the Crisp mobile app has gotten better, it's been an uphill battle. As a startup, we often utilized Crisp at all hours of the day where one might not have access to a computer. Unfortunately, for many years the experience with the Crisp app - if it even worked - was just not great. Today, it's better, but it still lacks almost all new features Crisp has shipped the last two years: no way to trigger Hugo conversations, there's no AI implemented in the app at all (arguably it's the place you need it the most; when you don't have a computer with a keyboard in front of you). --- The "Status page": Though our plan comes with the "Status page" plugin, we've always opted for third-party solutions - even though this means less well-integrated status in the Crisp widget, which would otherwise be able to nicely show the platform status and use it as context for the AI (I think). It's just... Not user-friendly. The status page talks about "Nodes" and "Replicas", showing in a format echoed by no other status page on the market - almost nothing feels familiar, the core functions of general uptime percentage missing, leading even my company of developers to say "What the heck am I even looking at". In my opinion, it's just not usable. Now this is not a core feature of Crisp, but a pattern begins to present itself: the more half-baked solutions they make, the more the platform as a whole suffers. The status page seems to be an open source side project by the CTO called "Vigil" on GitHub, and while the effort and the fact that it's open source is commendable, as customers who have 4 pending bug reports that are bumped and not followed up on, as customers who wish for better implementation of core features, fewer clicks and more time saved for operators, also maintaining a status page, which probably should be a separate product - it is for Uptimerobot and so many others. --- Their support: Unfortunately, for a company that makes a customer support platform, we've always, since day one, found that 90% of our conversations with Crisp support have been unhelpful, at times infuriating, and almost always felt a lack of understanding, having to repeat ourselves sometimes to 5 different employees in the span of just a few minutes, having to repeat bug reports, answer the same questions asked by different people, and being treated, even after all these years, as "any other new customer", though the people we've chatted with should know by now that we know our stuff, when we report bugs and say that we've "... checked the Network tab in DevTools and see [x]", that giving us the standard "Have you tried clearing your cache", just because it's item #1 in the "Support guidelines", is a waste of time, in time comes off as patronizing but most of all, it's just \*inefficient\* - and that is the one word I'd use to describe the support in Crisp: inefficient. Their platform gives them all the tools - we know, we use them - to add notes, segments and prior context: why I have to answer the same question now to a third employee for the second day in a row, just to report one bug is infuriating and it comes off as a lack of respect for their customers and their time. When handing them a bug on a silver platter with all the details they could dream of, if we don't hear back on it and we bump them a few weeks later, we're asked to repeat it, to provide links again, the same context - which could be avoided by either Crisp support scrolling up just a few messages, or by the bug not being forgotten about for weeks. We're asked to send a "temporary debug link" - oh well we have to resend it the next day as it has now expired and they didn't get a chance to look at it. I really really want to keep loving Crisp, and it's easier to when it works, but they're not an easy company to love when it doesn't - and right now, it just doesn't. --- In conclusion: In our brutally honest opinion, which we have tried to offer Crisp in a constructive way in their chat multiple times, Crisp currently does not do their core function of providing a modern support platform, to be able to "afford" chasing side-quests, status pages and training their own AI models: the fundamentals have to work first, and for us, it just does not. Which saddnes me, as we've stood by Crisp for 6 years, provided feedback, been in beta programs, left reviews online, referred customers to them and provided detailed bug reports by developers, for developers. In the end, I feel the customer is being forgotten. It may just be that we're too small a fish, but our feedback has been met with unresponsiveness, our current fundamental issues with the direction of the platform met with shallow "Thanks for your feedback" messages, and as we today spend too much time trying to improve on Crisp by using their APIs, building flows in "Zapier", we've felt saddened but forced to look for other solutions. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? During the early stage of our company: giving all our customers unfiltered and quick access to the team, to report bugs and provide feedback. That has been invaluable. Now, with their new AI "Hugo", it mostly does pretty well in answering repetitive questions, and with our custom AI MCP API hooked up to Hugo, it can help with even complex tasks. Today we spend less time doing support, at least compared to our customer base size, than we did two years ago. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Crisp Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5 (3,867) [ Compare Now ](https://www.g2.com/compare/crisp-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5 (202) [ Compare Now ](https://www.g2.com/compare/crisp-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5 (1,907) [ Compare Now ](https://www.g2.com/compare/crisp-vs-tidio) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox) Show More ##### Explore More [ Best tools for integrating big data into business decisions ](https://www.g2.com/discussions/best-tools-for-integrating-big-data-into-business-decisions)[ What's the best ETL software for cloud services ](https://www.g2.com/discussions/what-s-the-best-etl-software-for-cloud-services)[ What is the best platform for identifying industry-specific influencers? ](https://www.g2.com/discussions/what-is-the-best-platform-for-identifying-industry-specific-influencers) [ What is the leading audit software currently ](https://www.g2.com/discussions/what-is-the-leading-audit-software-currently)[ Which file recovery software has proven security compliance and data protection features without disrupting existing workflows? ](https://www.g2.com/discussions/which-file-recovery-software-has-proven-security-compliance-and-data-protection-features-without-disrupting-existing-workflows)[ Pros and Cons Details ](https://www.g2.com/products/crisp/reviews?qs=pros-and-cons) Show More [ Best tools for integrating big data into business decisions ](https://www.g2.com/discussions/best-tools-for-integrating-big-data-into-business-decisions)[ What's the best ETL software for cloud services ](https://www.g2.com/discussions/what-s-the-best-etl-software-for-cloud-services)[ What is the best platform for identifying industry-specific influencers? ](https://www.g2.com/discussions/what-is-the-best-platform-for-identifying-industry-specific-influencers) [ What is the leading audit software currently ](https://www.g2.com/discussions/what-is-the-leading-audit-software-currently)[ Which file recovery software has proven security compliance and data protection features without disrupting existing workflows? ](https://www.g2.com/discussions/which-file-recovery-software-has-proven-security-compliance-and-data-protection-features-without-disrupting-existing-workflows)[ Pros and Cons Details ](https://www.g2.com/products/crisp/reviews?qs=pros-and-cons)