--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### GrooveHQ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. [(2 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153418&qs=pros-and-cons#reviews) Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. [(2 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153328&qs=pros-and-cons#reviews) Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1154513&qs=pros-and-cons#reviews) Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153244&qs=pros-and-cons#reviews) Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153231&qs=pros-and-cons#reviews) Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1155636&qs=pros-and-cons#reviews) Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153300&qs=pros-and-cons#reviews) Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153189&qs=pros-and-cons#reviews) Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153476&qs=pros-and-cons#reviews) Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. [(1 mentions)](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1154030&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GrooveHQ ##### 1. Customer Support Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. [ See 2 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153418&qs=pros-and-cons#reviews) See Related User Reviews ![Brady B. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady B. M.") BM Brady B. M. Small-Business (50 or fewer emp.) 5.0/5 "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" What do you like about GrooveHQ? GrooveHQ allows us to provide a unified voice for customer support! TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you like about GrooveHQ? 1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en ##### 2. Helpful Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. [ See 2 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153328&qs=pros-and-cons#reviews) See Related User Reviews ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 5.0/5 "Never Miss a Beat with This Reliable Tool" What do you like about GrooveHQ? Nothing slips through the cracks - it's always reminding me to follow up TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you like about GrooveHQ? 1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en ##### 3. Automation Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1154513&qs=pros-and-cons#reviews) See Related User Reviews ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 5.0/5 "Never Miss a Beat with This Reliable Tool" What do you like about GrooveHQ? Nothing slips through the cracks - it's always reminding me to follow up ##### 4. Ease of Use Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153244&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you like about GrooveHQ? 1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en ##### 5. Easy Setup Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153231&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you like about GrooveHQ? 1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, en ### 5 Cons or Disadvantages of GrooveHQ ##### 1. Chat Functionality Issues Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1155636&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you dislike about GrooveHQ? I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo ##### 2. Comment Issues Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153300&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you dislike about GrooveHQ? I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo ##### 3. Email Communication Issues Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153189&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you dislike about GrooveHQ? I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo ##### 4. Issue Resolution Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1153476&qs=pros-and-cons#reviews) See Related User Reviews TJ Tom J. Small-Business (50 or fewer emp.) 4.0/5 "GrooveHQ new user experience" What do you dislike about GrooveHQ? I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. Fo ##### 5. Merging Issues Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. [ See 1 mentions ](https://www.g2.com/products/groovehq/reviews?filters%5Bsentiment_snippet%5D=1154030&qs=pros-and-cons#reviews) See Related User Reviews ![Brady B. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady B. M.") BM Brady B. M. Small-Business (50 or fewer emp.) 5.0/5 "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" What do you dislike about GrooveHQ? Merging tickets isn't as simple as I'd like. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) ![Katie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie F.") KF Katie F. Vice President Operations Small-Business (50 or fewer emp.) 4/28/2026 "Game-Changer for Team Transparency with Minor Glitches" 4/5 What do you like best about GrooveHQ? I really like the transparency GrooveHQ has given our team. It lends a lot of accountability to all team members and ensures the clients get responded to quickly. We can also track the stats on how quickly clients are getting responded to and how quickly they're getting resolutions. It's been a real game changer for our company. Setting up inboxes is as easy as creating an email address, and it's really easy to add users and everything. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It's glitchy a lot. We'll sign in and it looks like we're responding to tickets, but they'll be open or they'll be out of order or it'll be really slow. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? I use GrooveHQ as a shared email inbox for team transparency and accountability, enabling quick responses and coverage with transparent notes. It helps us track response times and resolutions, enhancing client interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Director of Partnerships Small-Business (50 or fewer emp.) 11/21/2025 "Never Miss a Beat with This Reliable Tool" 5/5 What do you like best about GrooveHQ? Nothing slips through the cracks - it's always reminding me to follow up Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It very occasionally doesn't update but that is rare Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It makes coming back from being OOO so much easier. It makes me feel caught up Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite TJ Tom J. Support Administrator Small-Business (50 or fewer emp.) 9/25/2024 "GrooveHQ new user experience" 4/5 What do you like best about GrooveHQ? 1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, ensuring that customer queries are handled efficiently and that support staff are clear on ownership. 2.The flexible and configurable self-service support options provided by the Knowledge Base with its easy-to-build FAQs and guides, and seamless integration into our new IT system is a game changer for us 3. GrooveHQ's support team have been extremely responsive to all our setup queries, which along side their thorough and clearly presented help pages has made for a great user experience Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I would like to be able to select which parts of a conversation to include in responses and 'forwards' to users. At the moment it's all or nothing. For some longer conversations involving input from various users, its not always appropriate for some recipients to see the full discussion. In these instances I revert to Outlook but then have a disjointed discussion across two platforms. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We are a multi-head support team receiving mails into various shared mailboxes. GrooveHQ provides an effective way of controlling and managing resources. It enables us to log calls, allocate agents and manage cases end-to-end. It also helps us to look at patterns and trends, plus define standard responses to regular issues. Secondly, its in-bult Knowledge Base means we don't need to build our own functionlaity, allowing us to focus on Knowledge Base content Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DP Diana P. Tech & Media Manager Small-Business (50 or fewer emp.) 8/8/2024 "A Solid Support Platform" 5/5 What do you like best about GrooveHQ? GrooveHQ has proven to be a valuable tool for customer support. The ticketing system is pretty intuitive and has optimized our workflow and significantly improved ticket management. The rules feature has been really helpful by automating repetitive tasks and allowing oursupport team to focus on more high-priority customer requests. I also want to highlight they're support team. Their responses have been invaluable in helping us in our use of the platform and troubleshooting all the issues that we have, and also helped us to customize widgets. Even though it's a great tool if you never used a Ticketing System before, there are some areas that can be improved. I think GrooveHQ has been a great solution for our customer support processes. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The areas where I think they can improve, are the rules feature, though has been a really good feature for our workflow, it can be improved by maybe adding some additional customization options. This way we're able to create more complex rule and improved our workflow even more. Also, I think the reporting feature can be better, I would love to see them add more flexibility to custimize the reports, to export it some way and share it with my team or my superiors. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We had a problem by responding to customer questions, our previous response time was 2+ weeks and even missed some emails. We found GrooveHQ and it was easy to setup, once it was done, our support ticket workflow improved, response time is now 1-3 business days. Also since we have different products, it has been really helpful having different inboxes in one place, see who already responded to an email, and which ticket is still waiting for a response, without having to check each email separately. The Knowledge base help us to gather all the repetitive questions and put it in one place, that reduced the amount of tickets asking the same question, and when we receive the same question, we can use a Reply Template, and send them to our Knowledge Base. Review collected by and hosted on G2.com. Show More 8/12/2024 Current UserValidated ReviewerSource: Organic JK Jaap K. Director Mid-Market (51-1000 emp.) 8/29/2024 "Groove helps us to improve our working process" 5/5 What do you like best about GrooveHQ? We like groove because everybody in the team has acces to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail adress where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continously improving the systems and in case of questions their support team is really helpfull. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Miss sometimes some functions you are used to have from your e-mail programm. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carrie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie H.") CH Carrie H. Vendor and Board Relations Small-Business (50 or fewer emp.) 9/10/2024 "Great way to handle multiple email boxes." 3.5/5 What do you like best about GrooveHQ? It is very helpful to be able to send and receive email messages through multiple email accounts. I use groove on a near daily basis. Switching over from Gmail to GrooveHQ was an easy implementation. I have not had to use customer support yet. We were able to easily integrate this into our daily routines. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I wish groove had an address book, one for each email associated and one that can be combined to use across all. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove has made it easier for teams to research past emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![François D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "François D.") FD François D. Developer Small-Business (50 or fewer emp.) 8/1/2024 "Great, simple to use help desk software" 4.5/5 What do you like best about GrooveHQ? Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It helps us alleviate the load on our client's customer support team. From our early testing, the users are using it to answer FAQs rather than sending emails to the CS team and in case it's a personal support question, it helps them find our helpline even faster. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AI Amy I. Homeowner Support Small-Business (50 or fewer emp.) 9/10/2024 "Very useful email provider" 5/5 What do you like best about GrooveHQ? I like the ease of use. If there is issue within the program the customer support is always really helpful, and are really responsive. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There isn't anything I dislike about Grove. It was an easy transition from Gmail. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? To be able to see what my teammates have going on and to be able to jump right in and help if they are out of the office. Review collected by and hosted on G2.com. Show More 3/19/2025 Current UserValidated ReviewerSource: Organic ![Brady B. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady B. M.") BM Brady B. M. TEEX/ DHS Instructor - Enhanced Emergency Operations Training Center Small-Business (50 or fewer emp.) 11/21/2024 "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" 5/5 What do you like best about GrooveHQ? GrooveHQ allows us to provide a unified voice for customer support! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Merging tickets isn't as simple as I'd like. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? This helps us to avoid collisions in responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Kelly M. Board Support Small-Business (50 or fewer emp.) 9/10/2024 "Grove is user Friendly" 4.5/5 What do you like best about GrooveHQ? I like that I can see if the end user has opened the email and the time. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The only thing I don't like is you can only reply to the last thread. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? GrooveHQ is solving having to forward emails to each other within the office. The ablitiy to share in boxes is invaluable. Review collected by and hosted on G2.com. 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