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Best Review Management Software for Small Business

Subhransu Sahu
SS
Researched and written by Subhransu Sahu

Products classified in the overall Review Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Review Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Review Management category.

In addition to qualifying for inclusion in the Review Management Software category, to qualify for inclusion in the Small Business Review Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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Best Review Management Software At A Glance

Best for Small Businesses:
Okendo
Okendo
Best for Mid-Market:
Okendo
Okendo
Best for Enterprise:
SingleInterface
SingleInterface
Highest User Satisfaction:
Okendo
Okendo
Best Free Software:
Reviews.io
Reviews.io
Show LessShow More
Best for Enterprise:
SingleInterface
SingleInterface
Highest User Satisfaction:
Okendo
Okendo
Best Free Software:
Reviews.io
Reviews.io

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in Small Business Review Management Available

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    G2 Score
Okendo
(281)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Review Management software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize

    Users
    • Marketing Manager
    • CEO
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 60% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Okendo is a platform that offers features including review collection, loyalty programs, quizzes, and surveys to streamline integrations on site.
    • Users frequently mention the platform's user-friendly interface, responsive customer support, and the ability to streamline various tasks such as review collection and customer engagement.
    • Reviewers experienced issues with limited design flexibility in certain features, difficulties in capturing more reviews, and challenges with certain integrations and customizations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Okendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    141
    Customer Support
    122
    Helpful
    101
    Features
    93
    Review Management
    70
    Cons
    Expensive
    22
    Missing Features
    20
    Limited Customization
    19
    Lack of Customization
    15
    Usage Difficulty
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Okendo features and usability ratings that predict user satisfaction
    7.8
    Retail
    Average: 8.3
    9.3
    E-commerce
    Average: 8.5
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Okendo
    Company Website
    Year Founded
    2016
    HQ Location
    Sydney, Australia
    Twitter
    @GetOkendo
    1,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize

Users
  • Marketing Manager
  • CEO
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 60% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Okendo is a platform that offers features including review collection, loyalty programs, quizzes, and surveys to streamline integrations on site.
  • Users frequently mention the platform's user-friendly interface, responsive customer support, and the ability to streamline various tasks such as review collection and customer engagement.
  • Reviewers experienced issues with limited design flexibility in certain features, difficulties in capturing more reviews, and challenges with certain integrations and customizations.
Okendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Customer Support
122
Helpful
101
Features
93
Review Management
70
Cons
Expensive
22
Missing Features
20
Limited Customization
19
Lack of Customization
15
Usage Difficulty
10
View All Pros and Cons
Okendo features and usability ratings that predict user satisfaction
7.8
Retail
Average: 8.3
9.3
E-commerce
Average: 8.5
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.4
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Okendo
Company Website
Year Founded
2016
HQ Location
Sydney, Australia
Twitter
@GetOkendo
1,265 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Klaviyo
(1,295)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Review Management software
View top Consulting Services for Klaviyo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowe

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Klaviyo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Email Marketing
    105
    Integrations
    71
    Easy Integration
    67
    Easy Creation
    66
    Cons
    Expensive
    57
    Missing Features
    45
    Learning Curve
    43
    Poor Customer Support
    36
    Limited Features
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Klaviyo features and usability ratings that predict user satisfaction
    8.9
    Retail
    Average: 8.3
    9.8
    E-commerce
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Klaviyo
    Company Website
    Year Founded
    2012
    HQ Location
    Boston, Massachusetts
    Twitter
    @klaviyo
    21,773 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,866 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowe

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Klaviyo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Email Marketing
105
Integrations
71
Easy Integration
67
Easy Creation
66
Cons
Expensive
57
Missing Features
45
Learning Curve
43
Poor Customer Support
36
Limited Features
31
View All Pros and Cons
Klaviyo features and usability ratings that predict user satisfaction
8.9
Retail
Average: 8.3
9.8
E-commerce
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Klaviyo
Company Website
Year Founded
2012
HQ Location
Boston, Massachusetts
Twitter
@klaviyo
21,773 Twitter followers
LinkedIn® Page
www.linkedin.com
2,866 employees on LinkedIn®
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Housecall Pro
(201)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Review Management software
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Housecall Pro is a comprehensive business solution for home service professionals. Trusted by over 45,000 businesses, it offers a range of innovative tools and features via an easy-to-use platform.

    Users
    • Owner
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 91% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Housecall Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Setup
    15
    Integrations
    15
    Customer Support
    14
    User-Friendly
    14
    Cons
    Missing Features
    14
    Expensive
    8
    Improvement Needed
    8
    Limited Customization
    7
    Limited Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Housecall Pro features and usability ratings that predict user satisfaction
    7.7
    Retail
    Average: 8.3
    7.8
    E-commerce
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Housecall Pro
    Company Website
    Year Founded
    2013
    HQ Location
    San Diego, CA
    LinkedIn® Page
    www.linkedin.com
    1,452 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Housecall Pro is a comprehensive business solution for home service professionals. Trusted by over 45,000 businesses, it offers a range of innovative tools and features via an easy-to-use platform.

Users
  • Owner
Industries
  • Construction
  • Consumer Services
Market Segment
  • 91% Small-Business
  • 4% Mid-Market
Housecall Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Setup
15
Integrations
15
Customer Support
14
User-Friendly
14
Cons
Missing Features
14
Expensive
8
Improvement Needed
8
Limited Customization
7
Limited Features
7
View All Pros and Cons
Housecall Pro features and usability ratings that predict user satisfaction
7.7
Retail
Average: 8.3
7.8
E-commerce
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.2
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Housecall Pro
Company Website
Year Founded
2013
HQ Location
San Diego, CA
LinkedIn® Page
www.linkedin.com
1,452 employees on LinkedIn®
Reviews.io
(628)4.8 out of 5
11th Easiest To Use in Review Management software
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    100
    Helpful
    58
    Ease of Use
    50
    Team Helpfulness
    35
    Response Time
    31
    Cons
    Expensive
    13
    Poor Customer Support
    7
    Difficult Navigation
    6
    Difficult Setup
    6
    Integration Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reviews.io features and usability ratings that predict user satisfaction
    8.6
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    clearer.io
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
100
Helpful
58
Ease of Use
50
Team Helpfulness
35
Response Time
31
Cons
Expensive
13
Poor Customer Support
7
Difficult Navigation
6
Difficult Setup
6
Integration Issues
6
View All Pros and Cons
Reviews.io features and usability ratings that predict user satisfaction
8.6
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
clearer.io
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
172 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Feefo
(128)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Review Management software
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
    • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
    • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    59
    Ease of Use
    48
    Helpful
    43
    User-Friendly
    31
    Team Helpfulness
    27
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    8.3
    Retail
    Average: 8.3
    8.3
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
  • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
  • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
59
Ease of Use
48
Helpful
43
User-Friendly
31
Team Helpfulness
27
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Difficult Reporting
5
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
8.3
Retail
Average: 8.3
8.3
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,310 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
Yotpo
(262)4.3 out of 5
View top Consulting Services for Yotpo
Entry Level Price:Free Forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

    Users
    • Owner
    • Founder
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
    • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
    • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yotpo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Ease of Use
    20
    Helpful
    14
    Reviews
    11
    Review Management
    9
    Cons
    Expensive
    11
    Missing Features
    7
    Limited Features
    6
    Limited Functionality
    6
    Feature Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yotpo features and usability ratings that predict user satisfaction
    7.7
    Retail
    Average: 8.3
    8.5
    E-commerce
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yotpo
    Company Website
    Year Founded
    2011
    HQ Location
    New York
    Twitter
    @Yotpo
    19,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

Users
  • Owner
  • Founder
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
  • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
  • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
Yotpo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Ease of Use
20
Helpful
14
Reviews
11
Review Management
9
Cons
Expensive
11
Missing Features
7
Limited Features
6
Limited Functionality
6
Feature Limitations
5
View All Pros and Cons
Yotpo features and usability ratings that predict user satisfaction
7.7
Retail
Average: 8.3
8.5
E-commerce
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Yotpo
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Yotpo
19,301 Twitter followers
LinkedIn® Page
www.linkedin.com
822 employees on LinkedIn®
Videowise
(57)4.9 out of 5
7th Easiest To Use in Review Management software
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Videowise is a cutting-edge visual commerce platform designed to transform your online shopping experience, drive engagement, and boost conversions. Harness the power of interactive and AI-optimized c

    Users
    No information available
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 82% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Videowise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    26
    Team Helpfulness
    26
    Ease of Use
    20
    Response Time
    14
    Integrations
    11
    Cons
    Complexity
    2
    Expensive
    1
    Limited Customization
    1
    Limited Features
    1
    Not User-Friendly
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Videowise features and usability ratings that predict user satisfaction
    9.4
    Retail
    Average: 8.3
    9.4
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    2.2
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Videowise
    Year Founded
    2021
    HQ Location
    Dover, DE
    Twitter
    @VideoWiseHQ
    943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Videowise is a cutting-edge visual commerce platform designed to transform your online shopping experience, drive engagement, and boost conversions. Harness the power of interactive and AI-optimized c

Users
No information available
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 82% Small-Business
  • 16% Mid-Market
Videowise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
26
Team Helpfulness
26
Ease of Use
20
Response Time
14
Integrations
11
Cons
Complexity
2
Expensive
1
Limited Customization
1
Limited Features
1
Not User-Friendly
1
View All Pros and Cons
Videowise features and usability ratings that predict user satisfaction
9.4
Retail
Average: 8.3
9.4
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
2.2
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Videowise
Year Founded
2021
HQ Location
Dover, DE
Twitter
@VideoWiseHQ
943 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Experience.com
(361)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Review Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    100
    Customer Support
    82
    Review Management
    78
    Experience
    68
    Cons
    Linking Issues
    20
    Review Management
    18
    Missing Features
    16
    Reporting Issues
    16
    Posting Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    8.4
    Retail
    Average: 8.3
    8.4
    E-commerce
    Average: 8.5
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
100
Customer Support
82
Review Management
78
Experience
68
Cons
Linking Issues
20
Review Management
18
Missing Features
16
Reporting Issues
16
Posting Issues
13
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
8.4
Retail
Average: 8.3
8.4
E-commerce
Average: 8.5
9.2
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
EmbedReviews
(96)4.9 out of 5
6th Easiest To Use in Review Management software
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advan

    Users
    • Owner
    Industries
    • Retail
    • Real Estate
    Market Segment
    • 85% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EmbedReviews Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    28
    Ease of Use
    22
    Helpful
    17
    Team Helpfulness
    10
    Customization
    9
    Cons
    Expensive
    7
    Limited Customization
    3
    Complexity
    1
    Content Repetition
    1
    Difficult Navigation
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EmbedReviews features and usability ratings that predict user satisfaction
    8.6
    Retail
    Average: 8.3
    8.6
    E-commerce
    Average: 8.5
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    5.4
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EmbedSocial
    HQ Location
    Skopje, MK
    Twitter
    @EmbedSocial
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advan

Users
  • Owner
Industries
  • Retail
  • Real Estate
Market Segment
  • 85% Small-Business
  • 9% Mid-Market
EmbedReviews Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
28
Ease of Use
22
Helpful
17
Team Helpfulness
10
Customization
9
Cons
Expensive
7
Limited Customization
3
Complexity
1
Content Repetition
1
Difficult Navigation
1
View All Pros and Cons
EmbedReviews features and usability ratings that predict user satisfaction
8.6
Retail
Average: 8.3
8.6
E-commerce
Average: 8.5
9.6
Has the product been a good partner in doing business?
Average: 9.1
5.4
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
EmbedSocial
HQ Location
Skopje, MK
Twitter
@EmbedSocial
422 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Sprinklr Social
(1,186)4.1 out of 5
Optimized for quick response
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
    • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
    • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Centralized Management
    65
    Features
    56
    Social Media Integration
    41
    Multiple Accounts
    37
    Cons
    Complex Usage
    47
    Learning Curve
    37
    Learning Complexity
    32
    Complexity
    31
    Improvement Needed
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    7.6
    Retail
    Average: 8.3
    7.5
    E-commerce
    Average: 8.5
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
  • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
  • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Centralized Management
65
Features
56
Social Media Integration
41
Multiple Accounts
37
Cons
Complex Usage
47
Learning Curve
37
Learning Complexity
32
Complexity
31
Improvement Needed
27
View All Pros and Cons
Sprinklr Social features and usability ratings that predict user satisfaction
7.6
Retail
Average: 8.3
7.5
E-commerce
Average: 8.5
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Lipscore
(86)4.6 out of 5
3rd Easiest To Use in Review Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This

    Users
    • CEO
    • Ecommerce Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 76% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lipscore Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    40
    Ease of Use
    30
    Setup Ease
    14
    Team Helpfulness
    14
    Integrations
    12
    Cons
    Expensive
    6
    Outdated Interface
    5
    Limited Customization
    4
    Billing Issues
    3
    Difficult Navigation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lipscore features and usability ratings that predict user satisfaction
    8.0
    Retail
    Average: 8.3
    9.1
    E-commerce
    Average: 8.5
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    6.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    lipscore.com
    Company Website
    Year Founded
    2014
    HQ Location
    Oslo, Norway
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This

Users
  • CEO
  • Ecommerce Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 76% Small-Business
  • 17% Mid-Market
Lipscore Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
40
Ease of Use
30
Setup Ease
14
Team Helpfulness
14
Integrations
12
Cons
Expensive
6
Outdated Interface
5
Limited Customization
4
Billing Issues
3
Difficult Navigation
3
View All Pros and Cons
Lipscore features and usability ratings that predict user satisfaction
8.0
Retail
Average: 8.3
9.1
E-commerce
Average: 8.5
9.2
Has the product been a good partner in doing business?
Average: 9.1
6.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
lipscore.com
Company Website
Year Founded
2014
HQ Location
Oslo, Norway
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Shopper Approved
(231)4.8 out of 5
15th Easiest To Use in Review Management software
Entry Level Price:Starting at $119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

    Users
    • Owner
    • President
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 87% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shopper Approved Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    8
    Review Management
    7
    Integrations
    6
    Setup Ease
    6
    Cons
    Poor Interface Design
    5
    Expensive
    4
    Outdated Interface
    4
    Missing Features
    3
    Difficult Navigation
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shopper Approved features and usability ratings that predict user satisfaction
    8.5
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopper Approved
    Company Website
    Year Founded
    2010
    HQ Location
    Ogden, UT
    Twitter
    @ShopperApproved
    318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

Users
  • Owner
  • President
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 87% Small-Business
  • 16% Mid-Market
Shopper Approved Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
8
Review Management
7
Integrations
6
Setup Ease
6
Cons
Poor Interface Design
5
Expensive
4
Outdated Interface
4
Missing Features
3
Difficult Navigation
2
View All Pros and Cons
Shopper Approved features and usability ratings that predict user satisfaction
8.5
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Shopper Approved
Company Website
Year Founded
2010
HQ Location
Ogden, UT
Twitter
@ShopperApproved
318 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Trustpilot
(245)3.4 out of 5
Entry Level Price:Starting at $299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trustpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Reputation Management
    5
    Helpful
    3
    Review Increase
    3
    Review Management
    3
    Cons
    Review Issues
    11
    Poor Customer Support
    9
    Review Manipulation
    6
    Expensive
    5
    Spam Management
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trustpilot features and usability ratings that predict user satisfaction
    6.3
    Retail
    Average: 8.3
    6.4
    E-commerce
    Average: 8.5
    6.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trustpilot
    Year Founded
    2007
    HQ Location
    Copenhagen, Denmark
    Twitter
    @Trustpilot
    29,914 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,333 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
Trustpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Reputation Management
5
Helpful
3
Review Increase
3
Review Management
3
Cons
Review Issues
11
Poor Customer Support
9
Review Manipulation
6
Expensive
5
Spam Management
3
View All Pros and Cons
Trustpilot features and usability ratings that predict user satisfaction
6.3
Retail
Average: 8.3
6.4
E-commerce
Average: 8.5
6.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Trustpilot
Year Founded
2007
HQ Location
Copenhagen, Denmark
Twitter
@Trustpilot
29,914 Twitter followers
LinkedIn® Page
www.linkedin.com
1,333 employees on LinkedIn®
Bazaarvoice
(805)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 40% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
    • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
    • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bazaarvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Review Management
    28
    Reviews
    24
    Helpful
    22
    Ease of Use
    21
    Customer Support
    19
    Cons
    Poor Customer Support
    19
    Review Management
    17
    Inadequate Support
    16
    Complex Usage
    15
    Not User-Friendly
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bazaarvoice features and usability ratings that predict user satisfaction
    7.8
    Retail
    Average: 8.3
    7.8
    E-commerce
    Average: 8.5
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bazaarvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Austin, Texas
    Twitter
    @Bazaarvoice
    19,217 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,702 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 40% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
  • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
  • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
Bazaarvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Review Management
28
Reviews
24
Helpful
22
Ease of Use
21
Customer Support
19
Cons
Poor Customer Support
19
Review Management
17
Inadequate Support
16
Complex Usage
15
Not User-Friendly
15
View All Pros and Cons
Bazaarvoice features and usability ratings that predict user satisfaction
7.8
Retail
Average: 8.3
7.8
E-commerce
Average: 8.5
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Bazaarvoice
Company Website
Year Founded
2005
HQ Location
Austin, Texas
Twitter
@Bazaarvoice
19,217 Twitter followers
LinkedIn® Page
www.linkedin.com
1,702 employees on LinkedIn®
Emplifi
(367)4.4 out of 5
Entry Level Price:Starting at $1,249.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emplifi’s unified platform helps brands connect with customers through every touchpoint. Boost engagement and drive awareness with intuitive tools that increase efficiency for your social media team.

    Users
    • Community Manager
    Industries
    • Marketing and Advertising
    • Retail
    Market Segment
    • 42% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Social Media Management
    48
    Analytics
    38
    Analytics Focus
    34
    Features
    23
    Cons
    Missing Features
    25
    Technical Issues
    18
    Feature Limitations
    15
    Improvement Needed
    12
    Lack of Features
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    551 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emplifi’s unified platform helps brands connect with customers through every touchpoint. Boost engagement and drive awareness with intuitive tools that increase efficiency for your social media team.

Users
  • Community Manager
Industries
  • Marketing and Advertising
  • Retail
Market Segment
  • 42% Mid-Market
  • 32% Enterprise
Emplifi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Social Media Management
48
Analytics
38
Analytics Focus
34
Features
23
Cons
Missing Features
25
Technical Issues
18
Feature Limitations
15
Improvement Needed
12
Lack of Features
12
View All Pros and Cons
Emplifi features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
551 employees on LinkedIn®
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