# Best Review Management Software for Small Business *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)* Products classified in the overall Review Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Review Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Review Management category. In addition to qualifying for inclusion in the Review Management Software category, to qualify for inclusion in the Small Business Review Management Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Review Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Okendo](https://www.g2.com/products/okendo/reviews) | 4.6/5.0 (386 reviews) | Shopify review collection with Klaviyo automation | "[Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management](https://www.g2.com/survey_responses/okendo-review-12954867)" | | 2 | [Klaviyo](https://www.g2.com/products/klaviyo/reviews) | 4.6/5.0 (1,309 reviews) | Post-purchase review collection inside email flows | "[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,404 reviews) | Multi-location review aggregation with centralized response workflows | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 4 | [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) | 4.3/5.0 (198 reviews) | Post-job review collection with automated invoicing | "[Efficient, Feature-Rich, and Easy to Use](https://www.g2.com/survey_responses/housecall-pro-review-12045862)" | | 5 | [Feefo](https://www.g2.com/products/feefo/reviews) | 4.6/5.0 (131 reviews) | Verified-only review collection with verified purchase enforcement | "[Customer Insight You Can Trust](https://www.g2.com/survey_responses/feefo-review-9428532)" | | 6 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | Shopify review automation with loyalty integration | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" | | 7 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (381 reviews) | Automated review collection with social syndication | "[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)" | | 8 | [Reviews.io](https://www.g2.com/products/reviews-io/reviews) | 4.8/5.0 (643 reviews) | Google-integrated review collection with Shopify automation | "[Seamless Shopify Integration with Fast, Responsive Support](https://www.g2.com/survey_responses/reviews-io-review-12703970)" | | 9 | [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) | 4.9/5.0 (53 reviews) | — | "[ReputationStacker Makes Review Collection Effortless and Automatic, and Reporting Is Excellent](https://www.g2.com/survey_responses/reputationstacker-review-12984731)" | | 10 | [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) | 4.2/5.0 (793 reviews) | Review syndication across retail partner networks | "[Game-Changer for Review Management with Stellar Support](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)" | ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 261 ### Category Stats (Jun 2026) - **Average Rating**: 4.58/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Growave (+0.76%) - Among all products in this category, Growave recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,300+ Authentic Reviews - 261+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Review Management Software Is Best for Your Use Case? - **Best for Small Businesses:** [Okendo](https://www.g2.com/products/okendo/reviews) - **Best for Mid-Market:** [Reputation](https://www.g2.com/products/reputation/reviews) - **Best for Enterprise:** [SingleInterface](https://www.g2.com/products/singleinterface/reviews) - **Highest User Satisfaction:** [Okendo](https://www.g2.com/products/okendo/reviews) - **Best Free Software:** [Reviews.io](https://www.g2.com/products/reviews-io/reviews) --- **Sponsored** ### Bambuser Trusted by the world's leading luxury houses and largest retailers, Bambuser is the #1 platform for live video shopping and shoppable video. Bring real-time selling to your store and engage customers like never before. Explore the platform. Bambuser is a type of video commerce solution designed to help brands enhance their e-commerce strategies through innovative streaming services. This platform focuses on Social Commerce, Shoppable Video, and Digital Clienteling, enabling businesses to engage with their customers in real-time. By creating immersive shopping experiences, Bambuser blends the convenience of online shopping with the personal touch of in-store interactions, allowing brands to foster deeper connections with their audience. Targeted primarily at retailers and brands seeking to modernize their online presence, Bambuser serves a diverse range of industries, including fashion, beauty, and lifestyle products. The platform's capabilities extend to over 240 countries, making it a versatile option for businesses looking to expand their reach and boost customer engagement. By leveraging live streaming technology, Bambuser facilitates interactive shopping experiences that encourage immediate purchasing decisions, ultimately driving sales and enhancing customer loyalty. Key features of Bambuser include an intuitive interface for live streaming, customizable shoppable video options, and comprehensive analytics tools. Brands can easily set up live shopping events, showcasing their products in real-time while allowing viewers to engage through comments and questions. This interactive element not only fosters a sense of community among customers but also provides brands with valuable insights into consumer preferences and behaviors. The shoppable video feature allows brands to create content that directly links to product pages, streamlining the purchasing process and reducing friction for customers. Additionally, Bambuser's Digital Clienteling solution empowers brands to offer personalized shopping experiences by connecting customers with sales associates through live video. This service enhances the customer journey by providing tailored recommendations and support, akin to the assistance one would expect in a physical store. The combination of these features positions Bambuser as a leader in the virtual commerce space, equipping brands with the necessary tools to thrive in an increasingly digital marketplace. Bambuser distinguishes itself in its category by offering a comprehensive suite of solutions that not only enhance the shopping experience but also deliver measurable results for brands. By integrating live streaming with e-commerce, Bambuser enables businesses to adapt to evolving consumer behaviors and preferences, ensuring they remain competitive in a rapidly changing retail landscape. This innovative approach to video commerce represents a significant advancement in how brands can engage with their customers and drive sales in the digital age. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bdisplayable_resource_id%5D=1002945&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1002945&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55837&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%2Fsmall-business&secure%5Btoken%5D=053edf7339958da109e6b54b625553bfb59e89d13d9f54c8994b6e95ebaa616e&secure%5Burl%5D=https%3A%2F%2Fbambuser.com%2Fsocial-commerce%3Futm_medium%3Dcpc%26utm_source%3Dg2.com%26utm_campaign%3Dg2_clicks%26utm_content%3Dtopics%26utm_term%3Dsocial_commerce_platforms&secure%5Burl_type%5D=custom_url) --- ## Review Management Software Features & Capabilities ### What are the Best Review Management Software with Sampling? Manage product samples used for promotional purposes. **Top-rated Review Management Software for Sampling:** - [Feefo](https://www.g2.com/products/feefo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) [Explore Review Management Software with Sampling](https://www.g2.com/categories/review-management-software/f/sampling) ### What are the Best Review Management Software with Syndication? Manage syndication to distribute reviews across multiple channels. **Top-rated Review Management Software for Syndication:** - [Feefo](https://www.g2.com/products/feefo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) [Explore Review Management Software with Syndication](https://www.g2.com/categories/review-management-software/f/syndication) ### What are the Best Review Management Software with Integration & APIs? Provide APIs or direct integration with e-commerce software and website builders. **Top-rated Review Management Software for Integration & APIs:** - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) [Explore Review Management Software with Integration & APIs](https://www.g2.com/categories/review-management-software/f/integration-apis) ### What are the Best Review Management Software with Community Q&A? Consumers can ask questions about products and request feedback from peers. **Top-rated Review Management Software for Community Q&A:** - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) [Explore Review Management Software with Community Q&A](https://www.g2.com/categories/review-management-software/f/community-q-a) ### What are the Best Review Management Software with Customer Service? Allow consumers to provide feedback while interacting with customer service representatives. **Top-rated Review Management Software for Customer Service:** - [Feefo](https://www.g2.com/products/feefo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) [Explore Review Management Software with Customer Service](https://www.g2.com/categories/review-management-software/f/customer-service) ## What Are the Top-Rated Review Management Software Products in 2026? ### 1. [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.6/5.0 **Total Reviews:** 386 **How Do G2 Users Rate Okendo?** - **Retail:** 7.8/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.9/10 (Category avg: 10/10) **Who Is the Company Behind Okendo?** - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** https://www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo (1,257 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13228018 (152 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 66% Small-Business, 20% Mid-Market #### What Are Okendo's Pros and Cons? **Pros:** - Ease of Use (183 reviews) - Customer Support (159 reviews) - Helpful (129 reviews) - Features (119 reviews) - Easy Setup (96 reviews) **Cons:** - Limited Customization (29 reviews) - Missing Features (26 reviews) - Expensive (24 reviews) - Lack of Customization (21 reviews) - Usage Difficulty (18 reviews) ### What Do G2 Reviewers Say About Okendo? *AI-generated summary from verified user reviews* **Pros:** - Users love Okendo for its **ease of use** , offering seamless integration and intuitive features that simplify their workflow. - Users praise Okendo for its **exceptional customer support** , highlighting responsiveness and helpful resources that enhance the experience. - Users value the **seamless integration and exceptional support** from Okendo, enhancing their e-commerce experience significantly. - Users commend Okendo for its **seamless Shopify integration** , offering flexible design and powerful segmentation features. - Users commend Okendo for its **easy setup** , highlighting a straightforward process that simplifies integration and usage. **Cons:** - Users find Okendo’s **limited customization options** restrictive, particularly in design flexibility and review placement. - Users are frustrated with the **missing features** in Okendo, particularly for promotions and multi-store management. - Users frequently wish for a **lower price** , expressing that while it's competitive, it could be more affordable. - Users express frustration over the **lack of customization** , limiting branding and user experience in Okendo's features. - Users find the **usage difficulty** in Okendo frustrating due to a complex interface and limitations in feature accessibility. #### What Are Recent G2 Reviews of Okendo? **"[Seamless Review Automation, Responsive Support](https://www.g2.com/survey_responses/okendo-review-12941786)"** **Rating:** 4.5/5.0 stars *— Holden B.* [Read full review](https://www.g2.com/survey_responses/okendo-review-12941786) --- **"[Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management](https://www.g2.com/survey_responses/okendo-review-12954867)"** **Rating:** 5.0/5.0 stars *— Erica T.* [Read full review](https://www.g2.com/survey_responses/okendo-review-12954867) --- #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### 2. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,309 **How Do G2 Users Rate Klaviyo?** - **Retail:** 8.9/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Klaviyo?** - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** https://www.klaviyo.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo (22,042 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,837 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Klaviyo's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Email Marketing (131 reviews) - Automation (92 reviews) - Easy Integration (89 reviews) - Integrations (89 reviews) **Cons:** - Expensive (73 reviews) - Learning Curve (63 reviews) - Missing Features (57 reviews) - Limited Features (40 reviews) - Poor Customer Support (39 reviews) ### What Do G2 Reviewers Say About Klaviyo? *AI-generated summary from verified user reviews* **Pros:** - Users find **Klaviyo easy to use** , appreciating its intuitive design for effective email and SMS distribution. - Users appreciate the **advanced features** of Klaviyo, making email and SMS program management seamless and effective. - Users highlight the **powerful automation** in Klaviyo, enabling easy and effective campaigns that drive engagement and revenue. - Users praise the **easy integration** of Klaviyo, particularly valuing its compatibility with Shopify and other systems. - Users love the **seamless integration** capabilities of Klaviyo, enhancing campaign scheduling and platform connectivity. **Cons:** - Users find Klaviyo to be **expensive** , with prices not fully justified by the support provided despite its overall quality. - Users find the **learning curve steep** , noting that the interface is not intuitive for beginners. - Users are frustrated by the **missing features** in Klaviyo, hindering effective brand management and marketing channel expansion. - Users find the **limited features** of Klaviyo restrict their ability to effectively manage multiple brands. - Users express frustration with **poor customer support** , highlighting slow responses and difficulty in getting help effectively. #### What Are Recent G2 Reviews of Klaviyo? **"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"** **Rating:** 4.0/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) --- **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### 3. [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Housecall Pro?** - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 9.5/10 (Category avg: 10/10) **Who Is the Company Behind Housecall Pro?** - **Seller:** [Housecall Pro](https://www.g2.com/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980) - **Company Website:** https://www.housecallpro.com - **Year Founded:** 2013 - **HQ Location:** San Diego, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3491149/ (1,506 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 90% Small-Business, 4% Mid-Market #### What Are Housecall Pro's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Customer Support (13 reviews) - Easy Setup (13 reviews) - Integrations (11 reviews) - User-Friendly (11 reviews) **Cons:** - Missing Features (13 reviews) - Expensive (7 reviews) - Improvement Needed (6 reviews) - Limited Customization (6 reviews) - Limited Features (6 reviews) ### What Do G2 Reviewers Say About Housecall Pro? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Housecall Pro invaluable, enhancing customer tracking and business management seamlessly. - Users value the **responsive customer support** of Housecall Pro, enhancing their overall experience and business efficiency. - Users value the **easy setup** of Housecall Pro, facilitating smooth onboarding and efficient management of their business. - Users appreciate the **seamless integrations** of Housecall Pro, enhancing efficiency and simplifying business management. - Users appreciate the **user-friendly interface** of Housecall Pro, making setup and daily operations seamless and efficient. **Cons:** - Users express concerns about **missing features** , particularly for employee scheduling and customization options affecting usability. - Users find Housecall Pro **expensive** , especially for smaller businesses wanting to add more users and tools. - Users feel that **improvement is needed** in Housecall Pro's development focus and consistency of reporting features. - Users find the **limited customization options** of Housecall Pro restrict their ability to tailor the service to specific needs. - Users feel Housecall Pro has **limited features** and customization options that fail to meet specific industry needs. #### What Are Recent G2 Reviews of Housecall Pro? **"[Efficient, Feature-Rich, and Easy to Use](https://www.g2.com/survey_responses/housecall-pro-review-12045862)"** **Rating:** 5.0/5.0 stars *— Rod B.* [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12045862) --- **"[Efficient Business Management with Stellar Support](https://www.g2.com/survey_responses/housecall-pro-review-12050730)"** **Rating:** 5.0/5.0 stars *— alberto E.* [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12050730) --- #### What Are G2 Users Discussing About Housecall Pro? - [How do you use Housecall pro?](https://www.g2.com/discussions/how-do-you-use-housecall-pro) - [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) - 1 comment - [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) - 1 comment - [What does Housecall Pro do?](https://www.g2.com/discussions/what-does-housecall-pro-do) ### 4. [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Yotpo?** - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Yotpo?** - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** https://www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo (19,212 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1515446/ (802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Yotpo's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Helpful (16 reviews) - Reviews (14 reviews) - Review Management (12 reviews) **Cons:** - Expensive (11 reviews) - Missing Features (8 reviews) - Limited Features (6 reviews) - Limited Functionality (6 reviews) - Feature Limitations (5 reviews) ### What Do G2 Reviewers Say About Yotpo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Yotpo, allowing for straightforward integration and management of customer feedback. - Users commend Yotpo's **exceptional customer support** , enhancing their marketing efforts and promoting continuous improvement. - Users commend Yotpo's **exceptional support and service** , becoming a vital partner for enhancing marketing strategies. - Users value the **seamless integration** of loyalty, reviews, and SMS in Yotpo's ecosystem, enhancing overall growth and service. - Users value how Yotpo offers **seamless review management** , integrating loyalty rewards to enhance customer feedback and satisfaction. **Cons:** - Users feel Yotpo is **expensive** for its underwhelming features and frustrating experience compared to cheaper alternatives. - Users are frustrated by missing **essential features** in Yotpo, leading to disappointment and complications in usage. - Users find Yotpo has **limited features** , often leading to frustrations and complications in usability and support. - Users find Yotpo's **limited functionality** frustrating, citing chaotic features and inadequate support that hinder effective use. - Users express frustration over **feature limitations** in Yotpo, citing unreliable reports and a confusing interface. #### What Are Recent G2 Reviews of Yotpo? **"[Yopto is an essential tool for sales websites.](https://www.g2.com/survey_responses/yotpo-review-12394874)"** **Rating:** 5.0/5.0 stars *— Francisco B.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) --- **"[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)"** **Rating:** 5.0/5.0 stars *— Brittaney F.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) --- #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### 5. [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 131 **How Do G2 Users Rate Feefo?** - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Feefo?** - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** https://www.feefo.com/ - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo_Official (6,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/847730/ (128 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Managing Director - **Top Industries:** Retail, Leisure, Travel & Tourism - **Company Size:** 50% Small-Business, 36% Mid-Market #### What Are Feefo's Pros and Cons? **Pros:** - Customer Support (58 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - User-Friendly (31 reviews) - Team Helpfulness (26 reviews) **Cons:** - Missing Features (9 reviews) - Poor Reporting (8 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Limited Features (6 reviews) ### What Do G2 Reviewers Say About Feefo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of Feefo, noting quick responses and clear assistance. - Users find Feefo's platform to be **super intuitive and easy to use** , greatly enhancing the feedback process. - Users find the **helpful staff** at Feefo supportive and attentive, enhancing their overall experience and satisfaction. - Users find Feefo to be **super intuitive** , enabling easy feedback collection and seamless day-to-day operations. - Users highlight the **exceptional support** from the Feefo team, aiding in strategy and goal achievement seamlessly. **Cons:** - Users find the **missing features** in Feefo, such as customizable analytics and support, hamper their overall experience. - Users face **poor reporting** issues, struggling with dashboard navigation and lengthy processes to obtain needed data. - Users find the **AI review writer tedious** and suggest significant improvements for better functionality and support. - Users note the **limited customization** options for review request emails, limiting branding and personal adjustments. - Users find Feefo's features **limited** , with a desire for more customization and trial options for new enhancements. #### What Are Recent G2 Reviews of Feefo? **"[Feefo is great!](https://www.g2.com/survey_responses/feefo-review-11510583)"** **Rating:** 5.0/5.0 stars *— Emily P.* [Read full review](https://www.g2.com/survey_responses/feefo-review-11510583) --- **"[Customer Insight You Can Trust](https://www.g2.com/survey_responses/feefo-review-9428532)"** **Rating:** 5.0/5.0 stars *— Rusty P.* [Read full review](https://www.g2.com/survey_responses/feefo-review-9428532) --- #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### 6. [Reviews.io](https://www.g2.com/products/reviews-io/reviews) REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 643 **How Do G2 Users Rate Reviews.io?** - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Reviews.io?** - **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io) - **Year Founded:** 2022 - **HQ Location:** Boston, MA - **Twitter:** @clearer_io (169 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clearerio/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Reviews.io's Pros and Cons? **Pros:** - Customer Support (82 reviews) - Helpful (47 reviews) - Ease of Use (34 reviews) - Team Helpfulness (28 reviews) - Easy Integrations (21 reviews) **Cons:** - Expensive (9 reviews) - Difficult Setup (6 reviews) - Poor Customer Support (6 reviews) - Difficult Navigation (5 reviews) - Integration Issues (5 reviews) ### What Do G2 Reviewers Say About Reviews.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fantastic customer support** of Reviews.io, appreciating timely and friendly assistance from real people. - Users commend the **responsive and helpful customer support** of Reviews.io, ensuring quick resolutions and assistance. - Users find the **ease of use** of Reviews.io exceptional, making navigation and updates remarkably straightforward. - Users praise the **exceptional support team** at Reviews.io, highlighting their efficiency and helpfulness in all interactions. - Users love the **easy integrations** of Reviews.io, enhancing their ability to collect and display customer feedback effortlessly. **Cons:** - Users find the **cost prohibitive** , especially with no free plan and ongoing monthly charges impacting small businesses. - Users find the **difficult setup** process for manual reviews cumbersome, requiring significant refinement for effective use. - Users often face **poor customer support** , struggling with unhelpful AI and lack of access to live assistance. - Users find the **difficult navigation** within Reviews.io complex, complicating their overall experience and ease of use. - Users find the **integration issues** with Klaviyo somewhat limiting, though recent updates have improved compatibility. #### What Are Recent G2 Reviews of Reviews.io? **"[Seamless Shopify Integration with Fast, Responsive Support](https://www.g2.com/survey_responses/reviews-io-review-12703970)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/reviews-io-review-12703970) --- **"[Super Helpful!](https://www.g2.com/survey_responses/reviews-io-review-8904937)"** **Rating:** 5.0/5.0 stars *— Nastassja L.* [Read full review](https://www.g2.com/survey_responses/reviews-io-review-8904937) --- ### 7. [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 381 **How Do G2 Users Rate Experience.com?** - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Experience.com?** - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** https://experience.com/ - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** https://www.linkedin.com/company/7790598/ (264 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Mid-Market, 31% Small-Business #### What Are Experience.com's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Customer Support (76 reviews) - Helpful (67 reviews) - Review Management (66 reviews) - Experience (56 reviews) **Cons:** - Linking Issues (18 reviews) - Reporting Issues (12 reviews) - Missing Features (11 reviews) - Social Media Integration (11 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Experience.com? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Experience.com, effectively simplifying online advertising and client engagement. - Users value the **supportive and collaborative customer service** at Experience.com, enhancing their business growth experience. - Users appreciate the **easy-to-find and searchable customer reviews** on Experience.com, enhancing their marketing efforts and insights. - Users appreciate the **ease of managing customer reviews** with Experience.com, enhancing visibility and competitor comparison. - Users value the **user-friendly interface** of Experience.com, enhancing efficiency and simplifying tasks for all team members. **Cons:** - Users report **linking issues** that hinder the experience, particularly for loan officers needing more options. - Users report **reporting issues** with spam filters and limitations on resending reviews, complicating their feedback process. - Users feel the **missing features** limit options for loan officers, impacting overall usability and effectiveness. - Users express concerns over **poor social media integration** , highlighting inefficiencies and delayed notifications for broken connections. - Users experience **connection issues** with Experience.com, complicating timely responses and linking accounts effectively. #### What Are Recent G2 Reviews of Experience.com? **"[Streamlined Social Media Connections, But ZIP Code Targeting needs work](https://www.g2.com/survey_responses/experience-com-review-12954559)"** **Rating:** 5.0/5.0 stars *— Scott M.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12954559) --- **"[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)"** **Rating:** 5.0/5.0 stars *— Jo Anne (Joey) F.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) --- #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### 8. [Videowise](https://www.g2.com/products/videowise/reviews) Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own. **Average Rating:** 4.8/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Videowise?** - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10) **Who Is the Company Behind Videowise?** - **Seller:** [Videowise](https://www.g2.com/sellers/videowise) - **Company Website:** https://videowise.com/ - **Year Founded:** 2021 - **HQ Location:** Dover, DE - **Twitter:** @VideoWiseHQ (921 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/videowisehq/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Retail - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Videowise's Pros and Cons? **Pros:** - Customer Support (27 reviews) - Team Helpfulness (27 reviews) - Ease of Use (20 reviews) - Response Time (14 reviews) - Integrations (11 reviews) **Cons:** - Complexity (2 reviews) - Expensive (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Videowise? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of VideoWise, highlighting quick responses and helpful team members. - Users highlight the **fantastic support team** of Videowise, praising their responsiveness and effective onboarding assistance. - Users value the **ease of use** of Videowise, praising its seamless integration and exceptional customer support. - Users commend the **exceptional response time** of Videowise's support team, ensuring seamless assistance whenever needed. - Users love the **easy integrations** with Shopify and the fantastic support team that enhances their experience. **Cons:** - Users find a **small learning curve** with Videowise's features, as the library can feel overwhelming at times. - Users find the **pricing prohibitive** , making Videowise less accessible for some clients. - Users desire **more advanced customization options** in Videowise to better align with their branding needs. - Users note the **limited features** of Videowise, with suggestions for improved video library organization as well. - Users find Videowise to be **not user-friendly** , with clunky navigation and challenging preview features before going live. #### What Are Recent G2 Reviews of Videowise? **"[Intuitive Shoppable Video Platform with Amazing, Responsive Support](https://www.g2.com/survey_responses/videowise-review-12569584)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/videowise-review-12569584) --- **"[Exceptional Video Hosting with Outstanding Support](https://www.g2.com/survey_responses/videowise-review-12806417)"** **Rating:** 4.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/videowise-review-12806417) --- ### 9. [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs **Average Rating:** 4.1/5.0 **Total Reviews:** 1,134 **How Do G2 Users Rate Sprinklr Social?** - **Retail:** 7.6/10 (Category avg: 8.4/10) - **E-commerce:** 7.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Sprinklr Social?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Specialist, Social Media Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 49% Enterprise, 29% Mid-Market #### What Are Sprinklr Social's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Centralized Management (70 reviews) - Features (57 reviews) - Analytics (43 reviews) - Social Media Integration (37 reviews) **Cons:** - Complex Usage (51 reviews) - Learning Curve (45 reviews) - Complexity (31 reviews) - Improvement Needed (30 reviews) - Learning Complexity (29 reviews) ### What Do G2 Reviewers Say About Sprinklr Social? *AI-generated summary from verified user reviews* **Pros:** - Users find Sprinklr Social to be **easy to use** , complemented by strong support and collaboration from the team. - Users value the **centralized management** of Sprinklr Social, enhancing efficiency in monitoring and managing social media channels. - Users value Sprinklr Social for its **customizable features** , which enhance collaboration and streamline social media management. - Users appreciate the **robust analytics and customizable dashboards** in Sprinklr Social, enhancing their reporting capabilities effectively. - Users value the **seamless social media integration** of Sprinklr Social, simplifying management and enhancing brand engagement. **Cons:** - Users find the **complex usage** of Sprinklr Social overwhelming and challenging, hindering new user engagement and understanding. - Users indicate a **steep learning curve** with Sprinklr Social, requiring considerable time and effort to master its complexities. - Users find Sprinklr Social has a **complexity that complicates navigation** , with a steep learning curve for newcomers. - Users find that **improvement is needed** in simplifying Sprinklr's interface and reducing complexity for better usability. - Users find the **learning complexity** of Sprinklr Social daunting, making initial navigation and understanding challenging for newcomers. #### What Are Recent G2 Reviews of Sprinklr Social? **"[Powerful all-in-one social management tool with a learning curve](https://www.g2.com/survey_responses/sprinklr-social-review-11817331)"** **Rating:** 4.5/5.0 stars *— Nareg K.* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11817331) --- **"[Sprinklr Social: Versatile Publishing, Listening, and Analytics in One Platform](https://www.g2.com/survey_responses/sprinklr-social-review-12958571)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-12958571) --- ### 10. [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Shopper Approved?** - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Shopper Approved?** - **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved) - **Company Website:** https://shopperapproved.com - **Year Founded:** 2010 - **HQ Location:** Ogden, UT - **Twitter:** @ShopperApproved (311 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4802495/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Retail, Consumer Goods - **Company Size:** 89% Small-Business, 15% Mid-Market #### What Are Shopper Approved's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (5 reviews) - Reputation Management (5 reviews) - Setup Ease (5 reviews) - Visibility Growth (5 reviews) **Cons:** - Outdated Interface (4 reviews) - Poor Interface Design (4 reviews) - Expensive (3 reviews) - Difficult Navigation (2 reviews) - Layout Issues (2 reviews) ### What Do G2 Reviewers Say About Shopper Approved? *AI-generated summary from verified user reviews* **Pros:** - Users find Shopper Approved to be **easy to use** with seamless integration, enhancing the review collection process. - Users appreciate the **responsive customer support** of Shopper Approved, enhancing their experience and ease of use. - Users value the **efficient support and effective review collection** from Shopper Approved that boosts conversions and reputation. - Users value the **easy setup** of Shopper Approved, enabling smooth review management and quick customer support interactions. - Users praise the **visibility growth** Shopper Approved provides through authentic reviews and effective SEO strategies. **Cons:** - Users highlight the **outdated interface** of Shopper Approved, noting its need for modernization and improved visual appeal. - Users criticize the **poor interface design** of Shopper Approved, feeling it lacks modernity and clarity in layout. - Users find the **pricing unclear** , leading to concerns about transparency and budgeting challenges with Shopper Approved. - Users find the **difficult navigation** of the dashboard and admin panel hampers their overall experience with Shopper Approved. - Users find the **layout issues** of Shopper Approved frustrating, as the admin interface feels outdated and cumbersome. #### What Are Recent G2 Reviews of Shopper Approved? **"[Excellent for review collection, just wish analytics went deeper](https://www.g2.com/survey_responses/shopper-approved-review-11465308)"** **Rating:** 5.0/5.0 stars *— Jojo p.* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-11465308) --- **"[Seamless Integration, Exceptional Customer Support](https://www.g2.com/survey_responses/shopper-approved-review-12671330)"** **Rating:** 5.0/5.0 stars *— Charlotte S.* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-12671330) --- #### What Are G2 Users Discussing About Shopper Approved? - [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for) - [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment - [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google) - [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments - [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment ### 11. [EmbedReviews](https://www.g2.com/products/embedreviews/reviews) EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM. **Average Rating:** 4.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate EmbedReviews?** - **Retail:** 8.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.4/10 (Category avg: 10/10) **Who Is the Company Behind EmbedReviews?** - **Seller:** [EmbedSocial](https://www.g2.com/sellers/embedsocial) - **HQ Location:** Skopje, MK - **Twitter:** @EmbedSocial (420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492319 (31 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Real Estate - **Company Size:** 86% Small-Business, 9% Mid-Market #### What Are EmbedReviews's Pros and Cons? **Pros:** - Customer Support (17 reviews) - Ease of Use (15 reviews) - Helpful (11 reviews) - Team Helpfulness (7 reviews) - Customization (6 reviews) **Cons:** - Expensive (5 reviews) - Limited Customization (3 reviews) - Complexity (1 reviews) - Content Repetition (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About EmbedReviews? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **excellent customer support** of EmbedReviews, which is responsive and highly knowledgeable. - Users find EmbedReviews **exceptionally easy to use** , enabling effortless integration and a polished presentation of reviews. - Users value the **exceptional support** from EmbedSocial, which enhances their experience and boosts business effectiveness. - Users commend the **helpful team** at EmbedReviews for excellent support and effective customization for their websites. - Users appreciate the **customization options** of EmbedReviews, allowing for a personalized and professional presentation of reviews. **Cons:** - Users note the **expensive pricing** tiers, especially the significant jump when upgrading plans, affecting affordability. - Users express frustration with the **limited customization options** in EmbedReviews, affecting branding and overall user experience. - Users find the **complexity** of multiple software packages confusing during sign-up and trial processes. - Users find the **limited templates and customization options** in EmbedReviews lead to repetitive looking embedded reviews. - Users find the **difficult navigation** challenging, although helpful staff are available to assist with questions. #### What Are Recent G2 Reviews of EmbedReviews? **"[Amazing customer service!](https://www.g2.com/survey_responses/embedreviews-review-10943409)"** **Rating:** 5.0/5.0 stars *— Mitchell B.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-10943409) --- **"[Effortless Review Management and Outstanding Support—Didi Is a Star!](https://www.g2.com/survey_responses/embedreviews-review-11845373)"** **Rating:** 5.0/5.0 stars *— Jason M.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-11845373) --- #### What Are G2 Users Discussing About EmbedReviews? - [What is EmbedReviews used for?](https://www.g2.com/discussions/what-is-embedreviews-used-for) ### 12. [Trustpilot](https://www.g2.com/products/trustpilot/reviews) Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! **Average Rating:** 3.4/5.0 **Total Reviews:** 251 **How Do G2 Users Rate Trustpilot?** - **Retail:** 6.3/10 (Category avg: 8.4/10) - **E-commerce:** 6.6/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Trustpilot?** - **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot) - **Year Founded:** 2007 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @Trustpilot (30,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/862573/ (1,367 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Small-Business, 32% Mid-Market #### What Are Trustpilot's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Reputation Management (5 reviews) - Easy Setup (3 reviews) - Helpful (3 reviews) - Review Increase (3 reviews) **Cons:** - Review Issues (11 reviews) - Poor Customer Support (10 reviews) - Review Manipulation (6 reviews) - Expensive (5 reviews) - Usage Difficulty (3 reviews) ### What Do G2 Reviewers Say About Trustpilot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Trustpilot, making it simple to navigate and assess businesses effectively. - Users appreciate Trustpilot's **effective reputation management** , streamlining feedback processes and enhancing decision-making with real customer reviews. - Users commend the **easy setup** of Trustpilot, allowing quick integration and streamlined feedback management. - Users find Trustpilot to be a **helpful platform** for reading reviews and gaining insights on various products. - Users value the **review increase** feature of Trustpilot, as it enhances credibility and showcases genuine feedback. **Cons:** - Users criticize Trustpilot for its **inaccurate and unreliable reviews** , alongside concerns about inconsistent moderation and unresponsive support. - Users express frustration with **poor customer support** , highlighting delayed responses and unhelpful resolution processes. - Users warn about **review manipulation** , noting fake reviews and skewed ratings negatively impact small businesses' reputations. - Users feel the **pricing is steep** and unexpected increases lead to frustrating financial burdens for small businesses. - Users find **usage difficulty** in Trustpilot due to steep pricing and non-intuitive moderation rules, along with API configuration challenges. #### What Are Recent G2 Reviews of Trustpilot? **"[Transparent Reviews, Easy Navigation](https://www.g2.com/survey_responses/trustpilot-review-12946914)"** **Rating:** 4.5/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12946914) --- **"[Genuine Verified Reviews That Boost SEO Visibility](https://www.g2.com/survey_responses/trustpilot-review-12678034)"** **Rating:** 5.0/5.0 stars *— Visal K.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) --- #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote ### 13. [Lipscore](https://www.g2.com/products/lipscore/reviews) Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This solution focuses on enhancing trust, boosting conversion rates, and improving search engine visibility through high-volume customer feedback. By ensuring that only verified customers can submit reviews, Lipscore effectively combats fake feedback, aligning with compliance standards such as those set by EU regulations. Targeted primarily at retailers and brands, Lipscore addresses a critical need in the online retail space: the necessity for authentic customer feedback. With the platform's rapid growth, expanding from 25 clients in 2020 to over 1,000 by 2024, it has established itself as a trusted partner for numerous well-known brands, including Kappahl, The Body Shop, and Peak Performance. The platform's reach extends beyond Norway, making significant inroads into markets in Sweden, the UK, Denmark, Finland, the Netherlands, and the US, with an impressive addition of 50+ new clients each month. Key features of Lipscore include its verified-only review system, which guarantees that only genuine customers can leave feedback, thereby fostering a trustworthy environment. This feature is complemented by the platform's ability to collect high volumes of ratings efficiently, providing businesses with a comprehensive overview of customer satisfaction. Notably, Lipscore boasts the highest response rates in the industry, yielding 2-4 times more feedback than competing platforms.The platform integrates seamlessly with most e-commerce solutions, ensuring easy adoption and smooth operation. The advantages of using Lipscore extend beyond just collecting ratings and reviews. By integrating with Google, verified ratings and reviews can be displayed in Google Search and Google Shopping Ads, significantly enhancing SEO and visibility. Additionally, the platform supports multiple languages, automatically translating reviews to help global retailers establish trust in new markets. Businesses benefit from transparent pricing with no hidden costs, ensuring a cost-effective solution that provides high value regardless of size. Importantly, Lipscore allows businesses to retain full ownership of their data, giving them complete control over their reviews and insights. Overall, Lipscore stands out as a robust solution for retail and e-commerce businesses seeking to harness the power of customer feedback. By prioritizing verified reviews and high engagement rates, it empowers brands to build credibility, enhance conversion rates, and make informed business decisions, ultimately driving long-term growth in a competitive online marketplace. **Average Rating:** 4.6/5.0 **Total Reviews:** 85 **How Do G2 Users Rate Lipscore?** - **Retail:** 8.0/10 (Category avg: 8.4/10) - **E-commerce:** 9.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.0/10 (Category avg: 10/10) **Who Is the Company Behind Lipscore?** - **Seller:** [lipscore.com](https://www.g2.com/sellers/lipscore-com) - **Company Website:** https://lipscore.com - **Year Founded:** 2014 - **HQ Location:** Oslo, Norway - **LinkedIn® Page:** https://www.linkedin.com/company/lipscore/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Ecommerce Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 76% Small-Business, 17% Mid-Market #### What Are Lipscore's Pros and Cons? **Pros:** - Customer Support (40 reviews) - Ease of Use (33 reviews) - Integrations (13 reviews) - Setup Ease (13 reviews) - Team Helpfulness (13 reviews) **Cons:** - Expensive (6 reviews) - Limited Customization (5 reviews) - Outdated Interface (5 reviews) - Billing Issues (3 reviews) - Difficult Navigation (3 reviews) ### What Do G2 Reviewers Say About Lipscore? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **quick and helpful customer support** of Lipscore, enhancing their experience and satisfaction. - Users value the **ease of use** of Lipscore, appreciating its intuitive interface and efficient review collection process. - Users appreciate the **s seamless integration** with Shopify, enhancing their experience through easy access to product-specific reviews. - Users value the **setup ease** of Lipscore, enjoying a quick and intuitive process to get started seamlessly. - Users commend the **helpfulness of the Lipscore team** , noting their efficiency and attentive customer service throughout the process. **Cons:** - Users find the **annual price too high** , especially for small businesses with limited orders and unclear ROI. - Users find Lipscore's **limited customization** options frustrating, wishing for more flexibility in UI and templates. - Users find the **interface outdated** and wish for more customization options to enhance brand alignment. - Users face **billing issues** and poor communication, complicating onboarding and feature implementation with Lipscore. - Users find **difficult navigation** in Lipscore, particularly when sorting reviews and accessing the export function. #### What Are Recent G2 Reviews of Lipscore? **"[Excellent Review Platfom With Great Results](https://www.g2.com/survey_responses/lipscore-review-10871179)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/lipscore-review-10871179) --- **"[Seamless Shopify Integration, Easy Real Reviews](https://www.g2.com/survey_responses/lipscore-review-12261660)"** **Rating:** 4.0/5.0 stars *— Steve B.* [Read full review](https://www.g2.com/survey_responses/lipscore-review-12261660) --- #### What Are G2 Users Discussing About Lipscore? - [What is Lipscore used for?](https://www.g2.com/discussions/what-is-lipscore-used-for) ### 14. [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,404 **How Do G2 Users Rate Reputation?** - **Retail:** 7.3/10 (Category avg: 8.4/10) - **E-commerce:** 7.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Reputation?** - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** https://reputation.com/ - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation_Com (10,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1579888/ (707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Mid-Market, 29% Small-Business #### What Are Reputation's Pros and Cons? **Pros:** - Ease of Use (222 reviews) - Review Management (163 reviews) - Helpful (149 reviews) - Centralized Reviews (129 reviews) - Reputation Management (114 reviews) **Cons:** - Improvement Needed (54 reviews) - Missing Features (44 reviews) - Review Issues (33 reviews) - Scoring System Issues (32 reviews) - Posting Issues (27 reviews) ### What Do G2 Reviewers Say About Reputation? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Reputation, making management and feedback collection effortless and efficient. - Users value the **convenience of managing all reviews in one place** , making it easier to oversee multiple business accounts. - Users appreciate the **transparency and ease of access** with Reputation, enhancing both staff and resident experiences. - Users appreciate the **time-saving centralized review system** of Reputation, enabling efficient management across multiple platforms. - Users appreciate the **user-friendly interface** of Reputation, which efficiently supports job duties and enhances customer satisfaction. **Cons:** - Users find the **improvement needed** in the support system and survey capabilities for better feedback from families. - Users express frustration over the **missing features** like editable templates and the unstable bulk upload functionality. - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. - Users express frustration over **posting issues** , including limitations on social media stories and cropped photos. #### What Are Recent G2 Reviews of Reputation? **"[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)"** **Rating:** 4.0/5.0 stars *— Danny M.* [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) --- **"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"** **Rating:** 4.0/5.0 stars *— Giovanni A.* [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) --- #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### 15. [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews) SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. **Average Rating:** 4.4/5.0 **Total Reviews:** 77 **How Do G2 Users Rate SmartCustomer?** - **Retail:** 6.2/10 (Category avg: 8.4/10) - **E-commerce:** 6.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind SmartCustomer?** - **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer) - **Year Founded:** 2006 - **HQ Location:** Menlo Park, CA - **Twitter:** @_smartcustomer (2,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smartcustomer/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Consumer Goods - **Company Size:** 78% Small-Business, 19% Mid-Market #### What Are SmartCustomer's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Content Creation (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) **Cons:** - Limited Features (1 reviews) - Poor Customer Support (1 reviews) - Small Business Limitations (1 reviews) ### What Do G2 Reviewers Say About SmartCustomer? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of SmartCustomer for streamlining their review collection process effectively. - Users appreciate the **centralized management** of SmartCustomer, enabling effortless review collection and improved business insights. - Users appreciate the **ease of use and intuitive interface** of SmartCustomer for effective content creation and review management. - Users rave about the **exceptional customer support** at SmartCustomer, enhancing their experience and driving positive feedback. - Users find SmartCustomer's **ease of use** invaluable, enabling straightforward implementation and increased customer feedback. **Cons:** - Users find the **limited features** of SmartCustomer restrict review collection, complicating customer feedback engagement. - Users are frustrated by **poor customer support** , which hampers effective communication and issue resolution with SmartCustomer. - Users note the **limitations in unsolicited reviews** , suggesting a need for easier customer feedback options to benefit small businesses. #### What Are Recent G2 Reviews of SmartCustomer? **"[The Only Review-Capture Tool That Works with Our Rewards System](https://www.g2.com/survey_responses/smartcustomer-review-12908150)"** **Rating:** 4.5/5.0 stars *— ronald w.* [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150) --- **"[Fair Review Management with Great Customer Service](https://www.g2.com/survey_responses/smartcustomer-review-12908835)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835) --- #### What Are G2 Users Discussing About SmartCustomer? - [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site) - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber) ### 16. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 53 **How Do G2 Users Rate ReputationStacker?** - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Hospital & Health Care - **Company Size:** 58% Small-Business, 38% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ReputationStacker, enjoying simple setup and automated review collection for businesses. - Users praise the **ease of use** of ReputationStacker, enjoying its automation that boosts their review count effortlessly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and excellent support. - Users love the **automation feature** of ReputationStacker, streamlining review requests and boosting their business's online reputation. - Users value the **easy setup** of ReputationStacker, allowing anyone to effortlessly automate customer review requests. **Cons:** - Users face occasional **connection issues** when integrating with other systems, despite effective onboarding support. - Users find the **difficult learning curve** due to complex filtering options without sufficient documentation or guidance. - Users find the **expensive costs for exceeding text message limits** a drawback that may affect their budgeting. - Users find the **filtering options confusing** when combining multiple conditions, indicating a need for better documentation. - Users find **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **"[ReputationStacker Makes Review Collection Effortless and Automatic, and Reporting Is Excellent](https://www.g2.com/survey_responses/reputationstacker-review-12984731)"** **Rating:** 5.0/5.0 stars *— Ali C.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12984731) --- **"[Intuitive Review Launchpad for Expanding Businesses Opening New Locations](https://www.g2.com/survey_responses/reputationstacker-review-12945670)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12945670) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 17. [Loox](https://www.g2.com/products/loox/reviews) Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. 5 reasons merchants choose Loox Read why over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. 1. Collect more reviews, photos and videos - Loox gathers authentic product reviews by using smart and customizable review request emails. - Schedule by delivery time or order status - Offer a discount for photo / video reviews - Send review request reminders - Photo / Video reminders for text reviews - Send review requests up to 3 months back upon install - Review widget multi-lingual support 2. Beautiful displays that make YOUR brand shine - Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing - - their happy customer content. - Galleries in list/grid layout, product review carousels, review popups, and a reviews sidebar - Customizable to match your brand - Looks great on any theme, mobile-friendly & 100% responsive 3. High ROI: Loox is a revenue generator Encourage word of mouth and repeat purchases with photo and video review incentives, referral discounts, and post-purchase upsells. - Site-wide referral widgets - One/Two-sided incentives (Give 10%, Get $5) - Next-purchase discount codes for photo and video reviews - Combine photo reviews & one-click post-purchase upsells - Drive brand discovery via social media & Google Shopping 4. Easy setup and 24/7 support - A simple interface to configure and manage the app - No technical knowledge needed - World-class support available to answer you 24/7 5. Loox reviews do not slow down your website - A CDN (content delivery network) to serve all scripts and photos in milliseconds - Only starts loading after the page is fully loaded 6. (Bonus) Additional Features - Available in English, French (Avis) & 17 other languages - Import reviews from any source. 1-Click AliExpress reviews importer. Built-in imports all other review apps. - Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position - Moderation - You decide which product reviews get published - Reply to reviews - Add a public response to published customer reviews - Inline SEO - Display product reviews & ratings on search results with Rich Snippets - Google Shopping - Display ratings, reviews & photos - Facebook pixel - Create look-alike campaigns based on your happiest customers - Grouping - Automatically share reviews between similar or identical products - Happy Customers page - Show off all your product reviews in one place - GDPR Compliant **Average Rating:** 4.9/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Loox?** - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 9.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Loox?** - **Seller:** [Loox](https://www.g2.com/sellers/loox) - **Year Founded:** 2016 - **HQ Location:** Ramat Gan, Israel - **Twitter:** @looxio (1,001 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10227899/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 87% Small-Business, 13% Mid-Market #### What Are Recent G2 Reviews of Loox? **"[Friendly, Easy to Use, and Seamless Shopify Integration](https://www.g2.com/survey_responses/loox-review-12704164)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/loox-review-12704164) --- **"[why to use Loox](https://www.g2.com/survey_responses/loox-review-10011597)"** **Rating:** 4.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/loox-review-10011597) --- #### What Are G2 Users Discussing About Loox? - [What is Loox used for?](https://www.g2.com/discussions/what-is-loox-used-for) - [Is loox review free?](https://www.g2.com/discussions/is-loox-review-free) - [What is loox?](https://www.g2.com/discussions/what-is-loox) - 2 comments, 1 upvote - [How much does loox cost?](https://www.g2.com/discussions/how-much-does-loox-cost) - [How does loox work?](https://www.g2.com/discussions/how-does-loox-work) ### 18. [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 **How Do G2 Users Rate Emplifi?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Emplifi?** - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** https://www.linkedin.com/company/emplifi/ (547 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Mid-Market, 31% Enterprise #### What Are Emplifi's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Social Media Management (48 reviews) - Analytics (38 reviews) - Analytics Focus (34 reviews) - Features (23 reviews) **Cons:** - Missing Features (25 reviews) - Technical Issues (18 reviews) - Feature Limitations (15 reviews) - Improvement Needed (12 reviews) - Lack of Features (12 reviews) ### What Do G2 Reviewers Say About Emplifi? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Emplifi, finding it intuitive and scalable for various social management needs. - Users praise Emplifi for its **intuitive and user-friendly social media management** , making scheduling posts across platforms effortless. - Users love the **analytics functionality** of Emplifi, able to easily analyze data and create effective dashboards. - Users value the **robust analytics features** of Emplifi, enabling effective data analysis and competitive benchmarking. - Users value the **intuitive features** of Emplifi, making social media management efficient and user-friendly. **Cons:** - Users feel the **missing features** in Emplifi, such as Instagram integration and updated analytics, limit functionality. - Users experience **technical issues** with analytics on Instagram and TikTok, hindering overall functionality and data collection. - Users find **feature limitations** in Emplifi, especially regarding paid/non-paid activity and custom metrics capabilities. - Users feel that **improvements are needed** in configurability and roadmap enhancements for Emplifi’s dashboard features. - Users notice a **lack of features** in Emplifi, particularly in reporting and analytics capabilities compared to competitors. #### What Are Recent G2 Reviews of Emplifi? **"[Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless](https://www.g2.com/survey_responses/emplifi-review-12624587)"** **Rating:** 4.5/5.0 stars *— Mel H.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) --- **"[Evolving, User-Friendly Suite with Responsive Implementation Support](https://www.g2.com/survey_responses/emplifi-review-12580996)"** **Rating:** 4.5/5.0 stars *— John M. C.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) --- #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### 19. [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. **Average Rating:** 4.2/5.0 **Total Reviews:** 793 **How Do G2 Users Rate Bazaarvoice?** - **Retail:** 7.9/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Bazaarvoice?** - **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) - **Company Website:** https://www.bazaarvoice.com - **Year Founded:** 2005 - **HQ Location:** Austin, Texas - **Twitter:** @Bazaarvoice (19,148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21811/ (1,711 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Consumer Goods, Retail - **Company Size:** 40% Mid-Market, 38% Small-Business #### What Are Bazaarvoice's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Review Management (6 reviews) - Ease of Use (5 reviews) - Setup Ease (5 reviews) - Visibility Growth (5 reviews) **Cons:** - Difficult Learning (6 reviews) - Expensive (6 reviews) - Insufficient Information (6 reviews) - Review Management (6 reviews) - Poor Customer Support (5 reviews) ### What Do G2 Reviewers Say About Bazaarvoice? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick and responsive customer support** from Bazaarvoice, enhancing their overall experience and implementation. - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing product visibility and consumer confidence. - Users commend the **ease of use** of Bazaarvoice, highlighting quick implementation and simple navigation throughout the app. - Users find the **setup process effortless** , appreciating quick implementation and supportive customer assistance throughout. - Users appreciate the **flawless syndication of reviews** with Bazaarvoice, enhancing visibility across various retailer sites. **Cons:** - Users find the **difficult learning curve** with Bazaarvoice's interface and processes frustrating and time-consuming. - Users criticize Bazaarvoice for being **expensive** and inflexible, with disappointing support and unhelpful contracts. - Users report **insufficient information** in Bazaarvoice's portals, leading to confusion and frustration while completing tasks. - Users express frustration with **poor customer support and inflexible contracts** , leading to a disappointing vendor experience with Bazaarvoice. - Users express frustration with Bazaarvoice's **poor customer support** , highlighting slow responses and lack of flexibility in contracts. #### What Are Recent G2 Reviews of Bazaarvoice? **"[Game-Changer for Review Management with Stellar Support](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)"** **Rating:** 5.0/5.0 stars *— Alice P.* [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563) --- **"[Great Syndication Across Retail Partners Like Target, Babylist, and Walmart](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)"** **Rating:** 5.0/5.0 stars *— Gary S.* [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488) --- #### What Are G2 Users Discussing About Bazaarvoice? - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for) ### 20. [PowerReviews](https://www.g2.com/products/powerreviews/reviews) A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales. **Average Rating:** 4.4/5.0 **Total Reviews:** 196 **How Do G2 Users Rate PowerReviews?** - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind PowerReviews?** - **Seller:** [Syndigo](https://www.g2.com/sellers/syndigo) - **Company Website:** https://www.syndigo.com - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @syndigoLLC (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28625135/ (1,728 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 45% Mid-Market, 41% Enterprise #### What Are PowerReviews's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Reviews (5 reviews) - Features (4 reviews) - Reputation Management (4 reviews) - Analytics (3 reviews) **Cons:** - Expensive (4 reviews) - Missing Features (4 reviews) - Poor Integration (2 reviews) - Slow Performance (2 reviews) - Access Issues (1 reviews) ### What Do G2 Reviewers Say About PowerReviews? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of PowerReviews, facilitating smooth navigation and management of reviews effectively. - Users value the **comprehensive review aggregation** and flexibility of PowerReviews, enhancing authenticity and boosting brand reputation. - Users appreciate the **robust review collection capabilities** of PowerReviews, enhancing their content and boosting sales effectively. - Users commend PowerReviews for its **effective reputation management** , enhancing credibility and amplifying customer trust across platforms. - Users appreciate the **intuitive dashboard and advanced analytics** of PowerReviews, enhancing product performance understanding. **Cons:** - Users find PowerReviews to be **expensive** , making it less accessible for smaller players in the market. - Users express frustration over **missing features** in PowerReviews, hindering seamless integration and innovation across platforms. - Users find **poor integration** with PowerReviews discouraging, leading to difficulties with compatibility and customization limits. - Users find the **slow performance** of PowerReviews frustrating, particularly regarding the lag in features and updates. - Users face significant **access issues** with PowerReviews, requiring additional resources and time for improvement. #### What Are Recent G2 Reviews of PowerReviews? **"[Thoughtful Planning, Customer-Centered Execution](https://www.g2.com/survey_responses/powerreviews-review-11570069)"** **Rating:** 5.0/5.0 stars *— Evelyn V.* [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11570069) --- **"[Vibrant UGC and Display, but Integration and Customization Need Improvement](https://www.g2.com/survey_responses/powerreviews-review-11846103)"** **Rating:** 4.5/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11846103) --- #### What Are G2 Users Discussing About PowerReviews? - [What is PowerReviews used for?](https://www.g2.com/discussions/what-is-powerreviews-used-for) ### 21. [Stamped](https://www.g2.com/products/stamped/reviews) Stamped is a multi-channel eCommerce marketing automation platform designed to optimize customer acquisition and retention for eCommerce merchants. Engineered for reliability and scale, Stamped empowers online retailers of all sizes with access to enterprise-level technology for accelerated business growth through reviews, ratings, and loyalty incentive programs. Think of Stamped as the ultimate team player, from the migration, integration, and improvement of marketing stack conversions through open API access; to unique bespoke program solutions and excellent customer service at any plan level. Stamped is an extension of any in-house team. As a product-focused company, Stamped was designed by entrepreneurs for entrepreneurs, providing data-driven, cost-effective solutions in a single-platform approach; so sellers can get back to uniquely contributing to today’s global eCommerce consumer market. Trusted by industry-leading brands such as Colgate, Purple.com, and Linjer, Stamped is headquartered in Victoria, B.C, and currently supports 45,000+ global eCommerce merchants contributing to a diversified eCommerce economy. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Stamped?** - **Retail:** 9.6/10 (Category avg: 8.4/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Stamped?** - **Seller:** [Stamped.io](https://www.g2.com/sellers/stamped-io) - **Year Founded:** 2016 - **HQ Location:** Vancouver, BC - **Twitter:** @StampedHQ (1,434 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stamped-io (37 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 85% Small-Business, 11% Mid-Market #### What Are Stamped's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Setup Ease (1 reviews) ### What Do G2 Reviewers Say About Stamped? *AI-generated summary from verified user reviews* **Pros:** - Users find Stamped to be **easy to set up and use** , seamlessly integrating with Shopify without slowing their website. - Users find Stamped's **easy integrations** with Shopify convenient, enhancing their experience without slowing down their website. - Users find the **easy integration with Shopify** convenient, ensuring smooth website performance while collecting points. - Users find the **setup easy** , appreciating its seamless integration with Shopify without affecting website speed. #### What Are Recent G2 Reviews of Stamped? **"[Ease of use for a loyalty program](https://www.g2.com/survey_responses/stamped-review-10968463)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/stamped-review-10968463) --- **"[A Heartfelt Thank You from GWBMA](https://www.g2.com/survey_responses/stamped-review-9811947)"** **Rating:** 5.0/5.0 stars *— Fiona H.* [Read full review](https://www.g2.com/survey_responses/stamped-review-9811947) --- #### What Are G2 Users Discussing About Stamped? - [Where is stamped IO located?](https://www.g2.com/discussions/stamped-where-is-stamped-io-located) - 1 comment - [Where is stamped IO located?](https://www.g2.com/discussions/where-is-stamped-io-located) - [Is stamped IO legit?](https://www.g2.com/discussions/stamped-is-stamped-io-legit) - [Is stamped IO legit?](https://www.g2.com/discussions/is-stamped-io-legit) - [Is stamped free?](https://www.g2.com/discussions/stamped-is-stamped-free) ### 22. [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organizations with the tools to boost discovery, increase conversion, and build social proof. With ResellerRatings Reviews Suite, your brand reaches the world’s largest search engines and all your VoC data comes together to tell a unified customer story. ResellerRatings clients include more than 3,500 companies that have streamlined and advanced their ratings and reviews programs into a competitive business strategy that delivers positive economic impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 **How Do G2 Users Rate ResellerRatings?** - **Retail:** 9.7/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind ResellerRatings?** - **Seller:** [ResellerRatings](https://www.g2.com/sellers/resellerratings) - **Year Founded:** 1996 - **HQ Location:** Cleveland, Ohio - **Twitter:** @ResellerRatings (683 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resellerratings-com/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 51% Small-Business, 45% Mid-Market #### What Are ResellerRatings's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (2 reviews) - Review Increase (2 reviews) - Customer Support (1 reviews) - Insights (1 reviews) **Cons:** - Expensive (1 reviews) - Not User-Friendly (1 reviews) - Poor Interface Design (1 reviews) - Price Increase (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About ResellerRatings? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in ResellerRatings, making it simple to find valuable reviews and ratings. - Users value the **trust and transparency** fostered by ResellerRatings, aiding informed decisions and improving business services. - Users value the **trust and transparency** fostered by ResellerRatings, enhancing customer confidence and improving business services. - Users value the **reliable customer support** from ResellerRatings, enhancing their confidence in online purchasing decisions. - Users appreciate the **strong rapport** ResellerRatings builds between businesses and customers, fostering trust and transparency. **Cons:** - Users are frustrated with the **expensive pricing** that increased drastically, prompting them to seek alternatives. - Users find some features of ResellerRatings to be **not user-friendly** , which complicates their interaction and satisfaction. - Users find the **interface design lacking** , making it difficult to navigate and use effectively. - Users faced a **significant price increase** of 4x, leading many to leave the service. - Users feel the **slow performance** of ResellerRatings affects their experience in a fast-paced digital environment. #### What Are Recent G2 Reviews of ResellerRatings? **"[Good Solution To The Problem Of Needing Product and Service Reviews](https://www.g2.com/survey_responses/resellerratings-review-10767117)"** **Rating:** 5.0/5.0 stars *— Sophia R.* [Read full review](https://www.g2.com/survey_responses/resellerratings-review-10767117) --- **"[All in one!](https://www.g2.com/survey_responses/resellerratings-review-10765050)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/resellerratings-review-10765050) --- #### What Are G2 Users Discussing About ResellerRatings? - [How do I see reviews on Google Maps?](https://www.g2.com/discussions/how-do-i-see-reviews-on-google-maps) - [How do I review a store?](https://www.g2.com/discussions/how-do-i-review-a-store) - [What is Trustpilot app?](https://www.g2.com/discussions/what-is-trustpilot-app) ### 23. [Feedspace](https://www.g2.com/products/feedspace/reviews) Feedspace is a testimonial collection software that allows individuals and businesses to collect, capture, and import different types of review content, such as Text, Video, Audio, and Images from their customers, users, or employees with one simple link. They can use this content for internal processes and marketing. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Feedspace?** - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 8.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Feedspace?** - **Seller:** [TechUp Labs](https://www.g2.com/sellers/techup-labs) - **HQ Location:** Mumbai, IN - **Twitter:** @getfeedspace (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getfeedspace (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 6% Mid-Market #### What Are Feedspace's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Feedback Management (5 reviews) - Setup Ease (4 reviews) - Automation (3 reviews) - Email Notifications (3 reviews) **Cons:** - Limited Customization (3 reviews) - Slow Performance (2 reviews) - Missing Features (1 reviews) - Poor Design (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Feedspace? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Feedspace, allowing for quick collection and management of feedback effortlessly. - Users praise Feedspace for its **efficient feedback management** , streamlining processes and enhancing customer engagement seamlessly. - Users appreciate the **quick and effortless setup** of FeedSpace, which enhances their onboarding experience significantly. - Users highly value the **automation features** of Feedspace, significantly easing the process of collecting and showcasing reviews. - Users appreciate the **email notifications** feature of Feedspace, as it enhances their workflow by providing timely updates. **Cons:** - Users express frustration over **limited customization** options in Feedspace, particularly regarding design and widget flexibility. - Users find that the **slow performance** can be frustrating, especially during video uploads and mobile use. - Users find some **missing features** like mobile compatibility and slow loading affecting the overall experience with Feedspace. - Users find the **poor design and limited customization options** in Feedspace hinder their visual integration and personalization. - Users face **technical issues** like video upload bugs and delays, causing some frustration during the process. #### What Are Recent G2 Reviews of Feedspace? **"[Perfect tool for gathering employee feedback with ease](https://www.g2.com/survey_responses/feedspace-review-11679888)"** **Rating:** 5.0/5.0 stars *— Ankita S.* [Read full review](https://www.g2.com/survey_responses/feedspace-review-11679888) --- **"[Seamless Testimonial Collection and Stellar Support](https://www.g2.com/survey_responses/feedspace-review-12983673)"** **Rating:** 5.0/5.0 stars *— Martin E.* [Read full review](https://www.g2.com/survey_responses/feedspace-review-12983673) --- ### 24. [TrueReview](https://www.g2.com/products/truereview/reviews) 🤩 The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. 🚀 TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! 🤖 Work smarter by integrating TrueReview with your existing CRM via Zapier or through TrueReview's API to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM. ✨ Create unique, human-like review responses with AI-powered Review Response Generator! ❤️ Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator! **Average Rating:** 4.8/5.0 **Total Reviews:** 72 **How Do G2 Users Rate TrueReview?** - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind TrueReview?** - **Seller:** [TrueReview](https://www.g2.com/sellers/truereview) - **Year Founded:** 2019 - **HQ Location:** Miami, US - **Twitter:** @TrueReviewCo (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/truereviewco/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Real Estate - **Company Size:** 89% Small-Business, 11% Mid-Market #### What Are TrueReview's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Client Interaction (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Email Notifications (1 reviews) **Cons:** - Filtering Limitations (1 reviews) - Spam Management (1 reviews) ### What Do G2 Reviewers Say About TrueReview? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless AI integration** of TrueReview, enhancing workflows and simplifying the process of requesting Google reviews. - Users commend the **seamless communication** of TrueReview, enhancing workflows and simplifying the process of requesting reviews. - Users value the **clear and organized communications** of TrueReview, enhancing workflow and simplifying Google review requests. - Users find TrueReview's **ease of use** beneficial, resulting in an increase in received reviews. - Users value the **effective email notifications** from TrueReview, enhancing communication and simplifying review requests effortlessly. **Cons:** - Users report **filtering limitations** with TrueReview, leading to missed text messages and better engagement via emails. - Users report that many texts are likely marked as **spam** , resulting in reduced engagement compared to emails. #### What Are Recent G2 Reviews of TrueReview? **"[Love TrueReview - All My Review Links In One Place](https://www.g2.com/survey_responses/truereview-review-9577827)"** **Rating:** 5.0/5.0 stars *— Deborah N.* [Read full review](https://www.g2.com/survey_responses/truereview-review-9577827) --- **"[TrueReview has been Professional, Reliable, Proactive, and Organized.](https://www.g2.com/survey_responses/truereview-review-11689771)"** **Rating:** 5.0/5.0 stars *— Flowerdale .* [Read full review](https://www.g2.com/survey_responses/truereview-review-11689771) --- ### 25. [JustReview](https://www.g2.com/products/justreview/reviews) JustReview is a tool for collecting reviews of your brand on the Internet. You can then easily embed them on your website (using customized widgets) to build social proof of equity. The tool is perfect for service companies (embed reviews from Facebook & Google) and eCommerce (embed reviews from Amazon, eBay, Etsy, Allegro). For your convenience it also supports TripAdvisor, Yelp, Trusted Shops, TrustPilot, Reviews.io and more! --\> Try it free at www.justreview.co \<-- **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **How Do G2 Users Rate JustReview?** - **Retail:** 8.9/10 (Category avg: 8.4/10) - **E-commerce:** 9.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10) **Who Is the Company Behind JustReview?** - **Seller:** [JustReview](https://www.g2.com/sellers/justreview) - **HQ Location:** Kraków, PL - **LinkedIn® Page:** https://www.linkedin.com/company/42438742 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 7% Enterprise #### What Are Recent G2 Reviews of JustReview? **"[Read Reviews on Just Reviews for best recommendations](https://www.g2.com/survey_responses/justreview-review-8287850)"** **Rating:** 5.0/5.0 stars *— Gaurav B.* [Read full review](https://www.g2.com/survey_responses/justreview-review-8287850) --- **"[Top Solution for Reviews & Reputation Management!](https://www.g2.com/survey_responses/justreview-review-7847897)"** **Rating:** 5.0/5.0 stars *— Paul Anton V.* [Read full review](https://www.g2.com/survey_responses/justreview-review-7847897) --- #### What Are G2 Users Discussing About JustReview? - [What is JustReview used for?](https://www.g2.com/discussions/what-is-justreview-used-for) ## What Is Review Management Software? [E-Commerce Software](https://www.g2.com/categories/e-commerce) ## What Software Categories Are Similar to Review Management Software? - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) - [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms) - [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) --- ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.