--- title: Okendo Reviews meta\_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 423 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 423 scale: '5' date\_modified: '2026-08-11' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Okendo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. [(183 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383538&qs=pros-and-cons#reviews) Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. [(159 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1382507&qs=pros-and-cons#reviews) Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. [(129 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383551&qs=pros-and-cons#reviews) Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. [(119 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1382763&qs=pros-and-cons#reviews) Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. [(96 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383344&qs=pros-and-cons#reviews) Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. [(29 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2068633&qs=pros-and-cons#reviews) Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. [(26 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383689&qs=pros-and-cons#reviews) Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. [(24 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2045004&qs=pros-and-cons#reviews) Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. [(21 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2157650&qs=pros-and-cons#reviews) Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. [(18 mentions)](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2068627&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Okendo ##### 1. Ease of Use Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. [ See 183 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383538&qs=pros-and-cons#reviews) See Related User Reviews ![Noah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah S.") NS Noah S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Onsite Integration with Customization Perks" What do you like about Okendo? I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Platform, Great Support" What do you like about Okendo? I use Okendo for referral, reviews, and rewards. I find the platform relatively easy to use and the team is really responsive and helpful. I'm excited ##### 2. Customer Support Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. [ See 159 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1382507&qs=pros-and-cons#reviews) See Related User Reviews ![Noah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah S.") NS Noah S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Onsite Integration with Customization Perks" What do you like about Okendo? I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "A Reliable Partner for Reviews & Growth" What do you like about Okendo? We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing ##### 3. Helpful Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. [ See 129 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383551&qs=pros-and-cons#reviews) See Related User Reviews ![Noah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah S.") NS Noah S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Onsite Integration with Customization Perks" What do you like about Okendo? I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "A Reliable Partner for Reviews & Growth" What do you like about Okendo? We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing ##### 4. Features Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. [ See 119 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1382763&qs=pros-and-cons#reviews) See Related User Reviews ![Noah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah S.") NS Noah S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Onsite Integration with Customization Perks" What do you like about Okendo? I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Platform, Great Support" What do you like about Okendo? I use Okendo for referral, reviews, and rewards. I find the platform relatively easy to use and the team is really responsive and helpful. I'm excited ##### 5. Easy Setup Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. [ See 96 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383344&qs=pros-and-cons#reviews) See Related User Reviews ![Noah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah S.") NS Noah S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Onsite Integration with Customization Perks" What do you like about Okendo? I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "A Reliable Partner for Reviews & Growth" What do you like about Okendo? We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing ### 5 Cons or Disadvantages of Okendo ##### 1. Limited Customization Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. [ See 29 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2068633&qs=pros-and-cons#reviews) See Related User Reviews JA Jessica A. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Loyalty with Exceptional Support" What do you dislike about Okendo? I wish that customization was easier to do. I wish they had more options for the reviews design. ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Seamless Integration" What do you dislike about Okendo? Setting up the loyalty page is rather cookie cutter and does not have a ton of design flexibility unless you have a developer resource available. ##### 2. Missing Features Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. [ See 26 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383689&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren K.") LK Lauren K. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Review Management with Okendo" What do you dislike about Okendo? I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, no ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Small-Business (50 or fewer emp.) 4.5/5 "Customizable Okendo Widgets + Seamless Shopify Integration That Boosts Engagement" What do you dislike about Okendo? Analytics could be more robust. I’d also love notifications for negative reviews and more flexible quiz options. ##### 3. Expensive Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. [ See 24 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2045004&qs=pros-and-cons#reviews) See Related User Reviews ![Rebecca M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca M.") RM Rebecca M. 5.0/5 "Great Design Integration, Pricey Extras" What do you dislike about Okendo? The pricing for the other features (like quiz, surveys etc) are expensive ![Christiana V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christiana V.") CV Christiana V. Small-Business (50 or fewer emp.) 5.0/5 "Beautiful Widget, Excellent Support" What do you dislike about Okendo? There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Whic ##### 4. Lack of Customization Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. [ See 21 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2157650&qs=pros-and-cons#reviews) See Related User Reviews ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Seamless Integration" What do you dislike about Okendo? Setting up the loyalty page is rather cookie cutter and does not have a ton of design flexibility unless you have a developer resource available. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Intuitive Platform with Outstanding White Glove Support" What do you dislike about Okendo? Sometimes it's a bit too packaged and can be harder to customize different experiences. ##### 5. Usage Difficulty Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. [ See 18 mentions ](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=2068627&qs=pros-and-cons#reviews) See Related User Reviews JA Jessica A. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Loyalty with Exceptional Support" What do you dislike about Okendo? I wish that customization was easier to do. I wish they had more options for the reviews design. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Platform That Just Works" What do you dislike about Okendo? Sometimes the back end can be clunky, especially the quiz feature. ![Morgan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan O.") MO Morgan O. Senior Ecommerce Manager Small-Business (50 or fewer emp.) 8/5/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Okendo’s Seamless Integrations Boosted Our Loyalty, Reviews, and Referrals" 5/5 What do you like best about Okendo? I like that Okendo can seamlessly integrate Review, Loyalty, and referral all in one platform AND integrate with so many of our other tech stacks. The biggest reason we switched from our previous platform was because of their vast list of integrations. Since switching, we have seen an increase in our loyalty program users & reviews. We were also able to launch a referral program so our customers can benefit from telling their friends about our brand. The platform was not only super easy for me to setup, it's also so easy for our older customer base to use. Since launching, we have seen less questions about how to redeem rewards and more people actually redeeming their rewards. It's great to see the increase in performance. Okendo is also very price competitive. We were able to get a similar price to our last platform, and this came with referral and in store integrations. Any issues we've had with the set up process were quickly remedied by our onboarding manager. Our current account manager has also helped us refine and improve the program. They also have a very useful AI chatbot that allows me to resolve most of my technical problems before I need to ask for additional help. Review collected by and hosted on G2.com. What do you dislike about Okendo? A small percentage of our base didn't have their points from past purchases added to their account during the back dating process, but Klaviyo read that they had X amount of points. This lead to some customer confusion and we had to manually adjust quite a few accounts. We aren't sure why this happened, so it was a little bit of a pain during the launch process. Other than that, we haven't run into any issues with the platform that we haven't been able to resolve. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? The biggest reasons we chose Okendo was because it had referral, reviews, and loyalty all in one platform and they do then all really well! Other platforms are either great and loyalty or great at reviews. We wanted to condense our tech stack and that's why we chose Okendo. The other biggest reason was it's in store integration. We have a really loyal fanbase that stops by our store and shops online and we wanted to make sure they were rewarded for both. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sydney M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydney M.") SM Sydney M. Senior Manager of DTC Small-Business (50 or fewer emp.) 8/3/2026 "Okendo’s Unmatched Reporting Dashboard and Effortless Drag-and-Drop Setup" 5/5 What do you like best about Okendo? What ultimately made us switch to Okendo was its reporting dashboard (unmatched for the price), its drag and drop interface allows us to save hours on external dev support, and the highly involved support team makes it extremely difficult to ever lift a finger. Review collected by and hosted on G2.com. What do you dislike about Okendo? At the moment, I can’t think of any specific feature to call out. Any bumps in the road we’ve come across have been handled promptly, and the Okendo team has also noted them for future reference. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? We had a lot of issues with our previous loyalty provider, and Okendo has solved many of them. Between black-box reporting, the need for expensive external development hours, and a lack of customer support, we were constantly running into roadblocks - most of that has been alleviated with Okendo. Their team is very hands-on, and if something isn’t available within the platform, they’re receptive to getting it for us through their internal team. Budget constraints have also affected us deeply this year, and Okendo has been immensely cost-effective compared to the other loyalty programs we considered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carrie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie H.") CH Carrie H. Production Planning Manager Mid-Market (51-1000 emp.) 7/28/2026 "User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support" 5/5 What do you like best about Okendo? The platform is very user-friendly and easy to navigate. The onboarding process was smooth, and we launched on schedule. The Okendo team communicated clearly throughout the implementation and was always quick to respond to any questions or requests, making the entire process seamless. Review collected by and hosted on G2.com. What do you dislike about Okendo? The platform is missing a few features that would be valuable for our business. For example, it does not support employee reviews or review giveaway campaigns. It also does not offer a public-facing tag or badge to identify incentivized reviews or employee reviews, which would help provide greater transparency for customers. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Almost everything has been an improvement compared to our previous platform. Our old platform required a lot of technical knowledge. It often felt like you needed to be a developer just to complete basic tasks. As a small team, we don't have those resources. Okendo is much more intuitive and user-friendly. One of the biggest improvements is how easy it is to find and manage product reviews. Previously, we had to search by product ID, which meant first locating the ID in a separate system before we could even find the reviews. It was a very time-consuming and inefficient process. With Okendo, managing reviews is much faster and more straightforward, allowing our team to work much more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shaina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaina M.") SM Shaina M. Ecommerce Product Manager Small-Business (50 or fewer emp.) 7/21/2026 "Seamless Migration and Outstanding Support from the Okendo Team" 5/5 What do you like best about Okendo? Since day one, the Okendo team has been available and supportive. Garrett initially onboarded us for reviews after many terrible years with Shopper approved. More recently he helped us move our quiz from Quiz Kit to Okendo; which was an incredibly seamless transition. Chase was the person who I initially connected with when we wanted to start moving our quiz and surveys over, he was great too! Overall, what I appreciate the most about Okendo as a tool and the people that work here is that no one is pushing you to try new products/features, there's no need to. Okendo is a great tool on it's own and the people I've worked with like Garrett, Chas and Steven make it more enjoyable to work with. Review collected by and hosted on G2.com. What do you dislike about Okendo? There is nothing I dislike about Okendo. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Surveys: Grouping product reviews has been a great help for our bundled products, customer service team being able to effortlessly monitor new incoming reviews. Quizzes: The okendo quiz loads much faster that any other quiz software, the ease of use and customizations is are a huge win! Surveys: Exit surveys for UX research, post purchase surveys. We want to use surveys more! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jennifer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer S.") JS Jennifer S. E-Commerce Specialist Small-Business (50 or fewer emp.) 7/16/2026 "Outstanding Okendo Support Made Setup Smooth" 4.5/5 What do you like best about Okendo? What I like most about Okendo is the support and guidance we received throughout the setup and implementation process. Amber and Shiela have been especially helpful - they’ve been responsive, knowledgeable, and always willing to assist whenever we had questions or needed clarification. Okendo has been a valuable investment for us, especially with the support we’ve received throughout the implementation and ongoing use of the platform. Amber Smith has been incredibly helpful during the implementation process, patiently answering our questions and guiding us through the setup to ensure everything was configured properly. We also appreciate the support from Shiela Sevilleno, who has been very helpful during our quarterly check-in by answering our questions and providing guidance. We’re looking forward to continuing to work with her and the Okendo team as we further optimise and get more value from the platform. Review collected by and hosted on G2.com. What do you dislike about Okendo? One area that could be improved is having more flexibility and self-service options for certain customisations, as some changes still require additional support or guidance. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Okendo is helping us solve the challenge of improving customer engagement and retention by giving us a better way to reward and connect with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Indar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indar C.") IC Indar C. Global Head Of Ecommerce Mid-Market (51-1000 emp.) 6/30/2026 "Okendo: Effortless Photo & Video Reviews That Build Shopper Trust" 4.5/5 What do you like best about Okendo? What I like most about Okendo is how easy it makes collecting high-quality, detailed reviews. Instead of just getting standard text, it allows our customers to easily upload photos and videos and share specific attributes (like fit or sizing). This gives future shoppers way more confidence and builds genuine trust on our product pages. Review collected by and hosted on G2.com. What do you dislike about Okendo? The out of the box reporting gives you all the core metrics you need to track performance, but the custom filtering and deep dive analytics could be a bit more robust. It handles the day to day data perfectly well, but making highly specific, granular custom reports isn't always as intuitive as the rest of the platform. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? It solves the issue of clunky, fragmented customer feedback tools that slow down a site or look out of place. Okendo gives us a streamlined, automated way to gather high quality reviews and rewards in one cohesive system. The benefit to our team is massive efficiency it integrates beautifully with the rest of our tech stack, requires very little manual oversight, and consistently generates the authentic content we need to drive revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mariana F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariana F.") MF Mariana F. Process Tech Manager Mid-Market (51-1000 emp.) 6/26/2026 "6+ Years Using Okendo and Still Very Happy With It" 5/5 What do you like best about Okendo? Okendo’s platform is super user-friendly. The subscription widget is easy to set up and looks beautiful, and the Quizzes and Surveys are great for collecting customer feedback and driving sales. It also has a great Klaviyo integration that really helps us target customers and is super helpful for our team. Their support team is always there to help, whether through chat or email. We rarely have any problems, but when we do, they jump in quickly to help and fix things. Our account manager is amazing, and if you need any kind of migration (we’ve done one for Quizzes) they do all the heavy lifting so you don’t have to worry. The whole team always listens to our feedback whenever we need something changed or improved 🙌 We’ve been working with Okendo for over 6 years, and it really makes our job easier. We’re really happy with the platform and the team behind it ❤️ Review collected by and hosted on G2.com. What do you dislike about Okendo? I don’t have any major complaints. Any time we’ve had a request or feedback regarding the product, the Okendo team has listened, and usually we can see the improvements implemented a few months later. It really feels like they take customer feedback and needs seriously. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? We use Okendo Reviews, Quizzes, and Surveys. Reviews help us collect and show real customer feedback on our store, which is super important for building trust, Quizzes help us to drive sales and Surveys let us hear directly from customers and understand what they like, what they need, or what we can improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erica T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica T.") ET Erica T. Senior Manager, Ecommerce & CRO Small-Business (50 or fewer emp.) 6/12/2026 "Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management" 5/5 What do you like best about Okendo? Okendo Quizzes has been easy to use and very admin-driven, making it simple for our team to build, manage, and iterate without needing much technical support. The platform is flexible and intuitive, and the Okendo team has been hands-on in helping us customize the experience to fit our brand. Chelsea was especially helpful in guiding us through strategy, setup, and early optimization, which made the launch process much smoother. We also use Okendo for reviews, and the process there is just as seamless and easy to manage, which helps keep everything centralized and efficient for our team. What’s been most helpful is how straightforward it is to launch and optimize experiences quickly, while still having the ability to tailor them to our specific goals. Review collected by and hosted on G2.com. What do you dislike about Okendo? There are some limitations to what can be done out of the box, in some cases making it hard to achieve customizations. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Okendo helps us centralize and simplify both our quizzes and reviews in one platform, reducing the need for multiple tools. It solves the challenge of collecting customer insights and UGC in a structured, easy-to-manage way that doesn’t require heavy technical resources from our team. For quizzes, it enables us to quickly build and iterate on guided shopping experiences that feel tailored to our brand while staying admin-friendly. For reviews, it streamlines collection and management, making it easy to consistently capture and surface customer feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Holden B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holden B.") HB Holden B. COO Small-Business (50 or fewer emp.) 6/10/2026 "Seamless Review Automation, Responsive Support" 4.5/5 What do you like best about Okendo? I appreciate using Okendo because their AI chatbot is helpful when I can't figure out what to do, and if it can't assist, I can easily get a human agent who usually responds quickly to solve my issues, keeping a live thread going between email and live chat, ensuring all my issues have been solved over the months. Okendo automates product review collection, including media and text fields, and presents reviews for approval. It allows me to moderate reviews and reply, displaying them publicly. I appreciate that it does exactly what I need without bothering me, and it just works; even set-up was pretty easy. Review collected by and hosted on G2.com. What do you dislike about Okendo? nothing at the moment, but big price jump from the first to second paid tiers. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? I use Okendo to automate product review collection, including media and text, and approve or respond to reviews publicly, streamlining the process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Saskia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saskia C.") SC Saskia C. Digital Marketing & E-Commerce Coordinator Small-Business (50 or fewer emp.) 5/12/2026 "Freyja & the Okendo Team Were Incredible to Work With" 5/5 What do you like best about Okendo? We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish. The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life. Review collected by and hosted on G2.com. What do you dislike about Okendo? Nothing! The team was such a pleasure to work with. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Our hair quiz on our website hadn't been updated in a few years and the Okendo team worked with us to create a great new quiz. Freyja led the project and was incredibly patient, understanding, and attentive throughout the whole process. She really took the time to understand exactly what we wanted and was always happy to make any changes or refinements along the way. Review collected by and hosted on G2.com. 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