--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 424 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 424 scale: '5' date_modified: '2026-08-09' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 424 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+22%3A38%3A15+-0500&secure%5Bsession_id%5D=d84b8e3e-2738-4c38-9c1f-01b071208497&secure%5Btoken%5D=57ce4dcd8f02395d02a72cfa26983d10189079e982d56b8d834b34bd86460630&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Foursixty](https://www.g2.com/products/foursixty/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop](https://www.g2.com/products/loop/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)