# Best Review Management Software for Medium-Sized Businesses

## How Many Review Management Software Products Does G2 Track?

**Total Products under this Category:** 284

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.57%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Review Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,800+ Authentic Reviews
- 284+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Review Management Software
 ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=58412&focus%5B%5D=8307&focus%5B%5D=73862&focus%5B%5D=8308&focus%5B%5D=84697&focus%5B%5D=146903)

Highlighted products: Birdeye, Reputation, Okendo, Feefo, ReputationStacker, Trustpilot, Experience.com, and Pluspoint.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=okendo&focus%5B%5D=feefo&focus%5B%5D=reputationstacker&focus%5B%5D=trustpilot&focus%5B%5D=experience-com&focus%5B%5D=pluspoint&segment=mid-market)

**Sponsored**

### Map My Customers

Map My Customers is a field sales execution platform that helps teams run the field with clarity and control. Most sales tools show you what already happened, but they don’t help reps decide what to do next. Map My Customers brings planning and execution into one place so reps know where to go, who to prioritize, and how to spend their time in the field, while leaders get real visibility into what’s actually happening day to day. Turn Field Activity into a System: Give your team a clear, repeatable way to plan and execute their day. \* Visualize your book of business and territory on a map \* Identify high-value opportunities and coverage gaps \* Prioritize accounts based on activity and potential Plan and Execute in the Field: Help reps make better decisions in the moment. \* Build optimized routes in seconds \* Find nearby opportunities between meetings \* Make every trip more productive Capture Work as It Happens: Reduce seller burden and eliminate end-of-day admin. \* Log visits in seconds with voice-to-text notes \* Automatically capture field activity \* Keep CRM data accurate without extra effort Give Leaders Real Visibility: Move beyond delayed reporting and incomplete data. \* See field activity as it happens \* Understand what’s working across reps and territories \* Coach and improve performance with real insight Built for the Tools You Already Use: Map My Customers integrates with Salesforce, HubSpot, and other core systems to extend your CRM into the field, not replace it.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-15T16%3A23%3A22Z&secure%5Bdisplayable_resource_id%5D=245&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=14469&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14469&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%2Fmid-market&secure%5Btoken%5D=e62febd7eacd159e77efa08afd6f4545c6f751087eb9cdefda882878d488450e&secure%5Burl%5D=https%3A%2F%2Fwww.mapmycustomers.com%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dg2_profile%26utm_content%3Dvisit_website_button&secure%5Burl_type%5D=custom_url)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,072

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521)

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Reputation](https://www.g2.com/products/reputation/reviews)

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,405

#### How Do G2 Users Rate Reputation?

- **Retail:** 7.3/10 (Category avg: 8.4/10)
- **E-commerce:** 7.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reputation?

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** reputation.com
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation\_Com  
10,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website)  
685 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Medium, 29% Small

#### What Do G2 Reviewers Say About Reputation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback.
- Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection.
- Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders.
- Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms.
- Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly.

##### Cons

- Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects.
- Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights.
- Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively.
- Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates.
- Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy.

#### What Are Recent G2 Reviews of Reputation?

**["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)**

**Rating:** 4.0/5.0 stars

_— Danny M._

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

**["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)**

**Rating:** 4.0/5.0 stars

_— Giovanni A._

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### [Okendo](https://www.g2.com/pt/products/okendo/reviews)

Okendo é a plataforma de marketing para clientes construída para marcas Shopify, projetada para fortalecer relacionamentos e maximizar o valor ao longo da vida. Okendo facilita a coleta de feedback, recompensa o engajamento e personaliza interações, ajudando as marcas a transformar compradores em Superfãs. Os produtos da Okendo trabalham juntos para construir confiança, aumentar a retenção e capturar insights valiosos. Com perfis unificados, ferramentas e insights impulsionados por IA, programas personalizáveis e integrações profundas em toda a pilha de eCommerce, Okendo fornece às marcas as ferramentas para construir comunidades mais fortes e impulsionar o crescimento a longo prazo. Com Okendo, as marcas podem: - Converter melhor ao exibir conteúdos como classificações de clientes, avaliações, fotos e vídeos que constroem confiança e melhoram a confiança dos compradores. - Reter mais com programas de fidelidade e indicação que recompensam o engajamento, incentivam compras repetidas e fortalecem a defesa da marca. - Adaptar-se mais rapidamente com questionários, pesquisas e automação por IA que capturam insights dos clientes e personalizam campanhas em tempo real. Por que as Marcas Escolhem Okendo - Confiada por mais de 18.000 marcas Shopify de rápido crescimento, incluindo SKIMS, Rhode e Oh Polly. - Impacto comprovado com um aumento médio de 4X nas taxas de conversão e 15X de ROI. - Mais de 65 integrações com ferramentas como Shopify, Klaviyo, Attentive, Postscript e Meta. - Suporte ao cliente dedicado com orientação responsiva e prática para PMEs até empresas de grande porte. - Desempenho confiável e escalável construído para suportar o crescimento em todas as etapas.

**Average Rating:** 4.7/5.0

**Total Reviews:** 433

#### How Do G2 Users Rate Okendo?

- **Varejo:** 7.8/10 (Category avg: 8.4/10)
- **Comércio eletrônico:** 9.4/10 (Category avg: 8.5/10)
- **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.1/10)
- **Qual é o ROI estimado da sua organização em the product (período de retorno em meses)?:** 7.0/10 (Category avg: 10/10)

#### Who Is the Company Behind Okendo?

- **Vendedor:** [Okendo](https://www.g2.com/pt/sellers/okendo)
- **Website da Empresa:** www.okendo.io
- **Ano de Fundação:** 2016
- **Localização da Sede:** Sydney, Australia
- **Twitter:** @GetOkendo  
1,257 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website)  
154 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Marketing, CEO
- **Top Industries:** Varejo, Bens de Consumo
- **Company Size:** 67% Small, 20% Medium

#### What Do G2 Reviewers Say About Okendo?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** com o Okendo, desfrutando de sua configuração intuitiva e integração perfeita com o Shopify.
- Os usuários elogiam o Okendo por seu **suporte ao cliente excepcional** , destacando respostas rápidas e recursos úteis durante toda a sua experiência.
- Os usuários valorizam a **integração perfeita com o Shopify** da Okendo e o suporte ao cliente excepcional, melhorando sua experiência e sucesso no e-commerce.
- Os usuários elogiam o Okendo por sua **integração perfeita com o Shopify** , aumentando a flexibilidade e a experiência do usuário com recursos poderosos.
- Os usuários acham a **configuração fácil** do Okendo direta e eficiente, melhorando sua experiência geral e usabilidade.

##### Cons

- Os usuários acham as **opções de personalização limitadas** , desejando mais flexibilidade no design e na colocação de avaliações dentro do Okendo.
- Os usuários estão frustrados com a **falta de recursos** no Okendo, como promoções automatizadas e gerenciamento perfeito de várias lojas.
- Os usuários acham que o preço é **caro** , desejando uma opção mais acessível, apesar de reconhecerem sua competitividade.
- Os usuários sentem que a **falta de personalização** no Okendo limita o branding e os aprimoramentos da experiência do usuário.
- Os usuários acham o **uso do Okendo difícil** , lutando com a navegação na interface e a falta de automação para certos recursos.

#### What Are Recent G2 Reviews of Okendo?

**["Intuitivo, Amigável ao Usuário Okendo com uma Equipe que Faz o Trabalho Pesado"](https://www.g2.com/pt/survey_responses/okendo-review-13264365)**

**Rating:** 5.0/5.0 stars

_— Angelica K._

[Read full review](https://www.g2.com/pt/survey_responses/okendo-review-13264365)

**["As integrações perfeitas da Okendo aumentaram nossa lealdade, avaliações e referências"](https://www.g2.com/pt/survey_responses/okendo-review-13213993)**

**Rating:** 5.0/5.0 stars

_— Morgan O._

[Read full review](https://www.g2.com/pt/survey_responses/okendo-review-13213993)

#### What Are G2 Users Discussing About Okendo?

- [Para que serve o Okendo?](https://www.g2.com/pt/discussions/what-is-okendo-used-for) - 1 comment

### [Feefo](https://www.g2.com/products/feefo/reviews)

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

**Average Rating:** 4.6/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Feefo?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Feefo?

- **Seller:** [Feefo](https://www.g2.com/sellers/feefo)
- **Company Website:** www.feefo.com
- **Year Founded:** 2010
- **HQ Location:** Petersfield, United Kingdom
- **Twitter:** @Feefo\_Official  
6,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Managing Director
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 50% Small, 37% Medium

#### What Do G2 Reviewers Say About Feefo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage.
- Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support.
- Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management.
- Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use.
- Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs.

##### Cons

- Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix.
- Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates.
- Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience.
- Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding.
- Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities.

#### What Are Recent G2 Reviews of Feefo?

**["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11509342)

**["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)**

**Rating:** 5.0/5.0 stars

_— Maeve M._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11505585)

#### What Are G2 Users Discussing About Feefo?

- [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment

### [ReputationStacker](https://www.g2.com/pt/products/reputationstacker/reviews)

O software de gestão de reputação da ReputationStacker ajuda as empresas a obter mais avaliações, classificar-se melhor nas buscas locais e conquistar mais clientes... automaticamente. É um sistema completamente automatizado projetado para escalar sem esforço, tornando-o especialmente poderoso para empresas locais, marcas com várias localizações e organizações de saúde que buscam aumentar as avaliações, melhorar a experiência do cliente e dominar as buscas locais. • Campanhas Automatizadas → Economize Tempo & Aumente o Volume: Aciona automaticamente convites para avaliações via SMS e e-mail, permitindo que você se concentre em administrar seu negócio enquanto o sistema gera consistentemente novas avaliações no Google, Facebook e outras grandes plataformas. • Gestão da Experiência do Cliente & NPS → Transforme Feedback em Ação: Coleta feedback direto dos clientes e pesquisas de Net Promoter Score (NPS), transformando a opinião qualitativa dos clientes em dados quantificados e acionáveis para que você possa melhorar as operações e resolver problemas de forma privada. • Controle Multi-Localização → Proteja a Consistência da Marca: Centraliza o monitoramento de avaliações e o acompanhamento da experiência do cliente para milhares de locais em um único painel, garantindo uma reputação online estelar em toda a sua marca. • Permissões Granulares → Delegue com Segurança: Utiliza uma estrutura de permissão de usuário segura em quatro níveis, permitindo que você delegue com segurança a gestão de avaliações locais para funcionários, gerentes de local ou proprietários de franquias sem perder o controle das configurações da sua conta principal. • Integrações de Fluxo de Trabalho → Elimine o Esforço Manual: Conecta-se perfeitamente com seu CRM, POS ou software de gestão de práticas para operar em segundo plano, transformando automaticamente transações diárias em novas oportunidades de avaliação. Ao unificar a aquisição automatizada de avaliações com poderosas ferramentas de experiência do cliente, a ReputationStacker transforma o feedback no seu motor de crescimento mais forte. Quer você esteja gerenciando uma única loja local ou coordenando milhares de locais de franquia, a plataforma oferece as ferramentas para ouvir seus clientes, melhorar o desempenho operacional e dominar as buscas locais.

**Average Rating:** 4.9/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate ReputationStacker?

- **Varejo:** 10.0/10 (Category avg: 8.4/10)
- **Comércio eletrônico:** 10.0/10 (Category avg: 8.5/10)
- **the product tem sido um bom parceiro comercial?:** 9.9/10 (Category avg: 9.1/10)
- **Qual é o ROI estimado da sua organização em the product (período de retorno em meses)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind ReputationStacker?

- **Vendedor:** [ReputationStacker](https://www.g2.com/pt/sellers/reputationstacker)
- **Ano de Fundação:** 2016
- **Localização da Sede:** N/A
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Diretor de Marketing
- **Top Industries:** Serviços ao Consumidor, Saúde, Bem-estar e Fitness
- **Company Size:** 51% Small, 35% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o ReputationStacker **muito fácil de usar** , simplificando a coleta de avaliações com configuração e automação sem complicações.
- Os usuários adoram a **facilidade de uso** do ReputationStacker, simplificando a coleta de avaliações e aumentando significativamente suas classificações de clientes.
- Os usuários adoram a **facilidade de gerenciamento de reputação online** com o ReputationStacker, desfrutando de uma configuração e suporte sem complicações para seus locais.
- Os usuários valorizam a **automação** do ReputationStacker, que simplifica os pedidos de avaliação e impulsiona a presença online de seus negócios de forma eficaz.
- Os usuários acham a **configuração fácil** do ReputationStacker eficiente, permitindo uma integração perfeita e uma coleta automatizada de avaliações eficaz.

##### Cons

- Os usuários enfrentam **problemas de conexão** durante a configuração, mas o suporte ajuda a garantir uma operação tranquila posteriormente.
- Os usuários acham as opções de filtragem úteis, mas observam que pode ser **difícil de aprender** devido à complexidade e à falta de documentação.
- Os usuários acham o ReputationStacker **caro** quando excedem os limites de mensagens de texto, levando a custos mais altos do que o esperado.
- Os usuários encontram **problemas de filtragem** ao combinar várias opções, levando a confusão e a necessidade de uma melhor documentação.
- Os usuários acham as **limitações de filtragem** desafiadoras, especialmente ao combinar várias opções sem orientação ou documentação adequadas.

#### What Are Recent G2 Reviews of ReputationStacker?

**["Respostas de Avaliações de IA Alinhadas à Marca Que Tornam a Gestão de Avaliações Sem Esforço em Centenas de Localizações"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13253874)**

**Rating:** 5.0/5.0 stars

_— Helen R._

[Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13253874)

**["Melhor Respondedor de Avaliações de IA da Categoria, Integrado de Forma Fluida e Gestão de Reputação Alinhada à Marca"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13237541)**

**Rating:** 5.0/5.0 stars

_— Faith P._

[Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13237541)

#### What Are G2 Users Discussing About ReputationStacker?

- [Para que serve o ReputationStacker?](https://www.g2.com/pt/discussions/what-is-reputationstacker-used-for) - 1 comment

### [Trustpilot](https://www.g2.com/pt/products/trustpilot/reviews)

Trustpilot é uma ferramenta de gestão de avaliações de clientes que ajuda as empresas a se envolverem e construírem confiança com seus clientes. Fundada em 2007 com uma ideia simples, mas poderosa, que é mais relevante hoje do que nunca — ser o símbolo universal de confiança, unindo consumidores e empresas por meio de avaliações. Trustpilot é aberta, independente e imparcial — ajudamos os consumidores a fazerem as escolhas certas e as empresas a construírem confiança, crescerem e melhorarem. Hoje, temos mais de 300 milhões de avaliações e 67 milhões de usuários ativos mensais em todo o mundo, com 127 bilhões de impressões anuais da marca Trustpilot, e os números continuam crescendo. Temos mais de 900 funcionários e nossa sede está em Copenhague, com operações em Amsterdã, Denver, Edimburgo, Hamburgo, Londres, Melbourne, Milão e Nova York. Trustpilot fornece às empresas as ferramentas necessárias para auxiliar com convites de avaliação, widgets no site, Google Seller Ratings, estrelas de rich snippet, e mais, para ajudar a se destacar onde mais importa - na busca. Nosso poderoso relatório e análise também permite que as marcas aumentem o LTV, as taxas de conversão e o ROI.

**Average Rating:** 3.4/5.0

**Total Reviews:** 254

#### How Do G2 Users Rate Trustpilot?

- **Varejo:** 6.3/10 (Category avg: 8.4/10)
- **Comércio eletrônico:** 6.6/10 (Category avg: 8.5/10)
- **the product tem sido um bom parceiro comercial?:** 6.8/10 (Category avg: 9.1/10)
- **Qual é o ROI estimado da sua organização em the product (período de retorno em meses)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Trustpilot?

- **Vendedor:** [Trustpilot](https://www.g2.com/pt/sellers/trustpilot)
- **Ano de Fundação:** 2007
- **Localização da Sede:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Fundador
- **Top Industries:** Serviços Financeiros, Varejo
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham a plataforma do Trustpilot **fácil de navegar** , facilitando o acesso rápido a avaliações e informações vitais.
- Os usuários valorizam o Trustpilot por suas **ferramentas eficientes de gestão de reputação** , que simplificam a integração de feedback e aprimoram a tomada de decisões.
- Os usuários elogiam o Trustpilot por sua **configuração fácil** , permitindo uma rápida iniciação e gestão eficaz dos processos de feedback.
- Os usuários apreciam as **respostas rápidas** no Trustpilot, valorizando sua facilidade de uso para aprender sobre produtos.
- Os usuários valorizam as **ferramentas eficientes de gerenciamento de avaliações** do Trustpilot, que simplificam a integração de feedback e automatizam processos demorados.

##### Cons

- Os usuários experimentam **suporte ao cliente ruim** com o Trustpilot, enfrentando processos pouco claros e assistência inadequada durante disputas.
- Os usuários experimentam **moderação de revisão estressante** com políticas agressivas e comunicação vaga, complicando as interações e a reputação dos negócios.
- Os usuários sentem que a **manipulação de avaliações** no Trustpilot leva à perda de avaliações e a um processo de moderação excessivamente estressante.
- Os usuários acham que os preços do Trustpilot são **excessivamente altos** , especialmente para recursos básicos e convites de avaliação limitados.
- Os usuários enfrentam **problemas de faturamento** com o Trustpilot devido a aumentos de preços inesperados e renovações de contrato rígidas, causando dificuldades financeiras.

#### What Are Recent G2 Reviews of Trustpilot?

**["Avaliações Verificadas Genuínas Que Aumentam a Visibilidade de SEO"](https://www.g2.com/pt/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/pt/survey_responses/trustpilot-review-12678034)

**["Trustpilot Torna Fácil Tomar Decisões de Compra com Confiança"](https://www.g2.com/pt/survey_responses/trustpilot-review-13040258)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/pt/survey_responses/trustpilot-review-13040258)

#### What Are G2 Users Discussing About Trustpilot?

- [Para que serve o Trustpilot?](https://www.g2.com/pt/discussions/what-is-trustpilot-used-for) - 1 upvote

### [Experience.com](https://www.g2.com/products/experience-com/reviews)

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 393

#### How Do G2 Users Rate Experience.com?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Experience.com?

- **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com)
- **Company Website:** experience.com
- **Year Founded:** 2015
- **HQ Location:** San Ramon, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Branch Manager, Loan Officer
- **Top Industries:** Financial Services, Real Estate
- **Company Size:** 40% Medium, 32% Small

#### What Do G2 Reviewers Say About Experience.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface.
- Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available.
- Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience.
- Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity.
- Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence.

##### Cons

- Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead.
- Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating.
- Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers.
- Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively.
- Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience.

#### What Are Recent G2 Reviews of Experience.com?

**["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)**

**Rating:** 4.5/5.0 stars

_— Hans B._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130)

**["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)**

**Rating:** 5.0/5.0 stars

_— Jo Anne (Joey) F._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139)

#### What Are G2 Users Discussing About Experience.com?

- [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment

### [Pluspoint](https://www.g2.com/products/pluspoint/reviews)

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

**Average Rating:** 4.9/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Pluspoint?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Pluspoint?

- **Seller:** [Pluspoint](https://www.g2.com/sellers/pluspoint)
- **Year Founded:** 2021
- **HQ Location:** Miami, US
- **Twitter:** @trypluspoint  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fff77f27f668467a932ed451875aaff14ee2ca0aa6e0c27a79c3c4b8fff83ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrypluspoint%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 52% Small, 46% Medium

#### What Do G2 Reviewers Say About Pluspoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of Pluspoint, streamlining online interactions and enhancing productivity significantly.
- Users find Pluspoint to be **super easy to set up** and appreciate managing everything in one place.
- Users appreciate the **AI integration** in Pluspoint for automating tasks, enhancing efficiency in managing online interactions.
- Users value Pluspoint's **advanced AI capabilities** for automating tasks, enhancing efficiency in managing online interactions.
- Users value the **automation of repetitive tasks** in Pluspoint, significantly saving time and enhancing efficiency.

##### Cons

- Users find the **limited chat functionality** of Pluspoint lacking, often relying on additional tools for better communication.
- Users desire more **flexibility in reporting** features to gain specific insights tailored to various departments.
- Users desire more **flexibility in reporting customization** , facing challenges in obtaining specific insights for different departments.
- Users desire **enhanced ticketing and call functionalities** in Pluspoint, often relying on additional tools for complex issues.
- Users find the **missing features** on the mobile app limiting and wish for more functionality on-the-go.

#### What Are Recent G2 Reviews of Pluspoint?

**["Consolidated our channels, and AI search became a measurable source of inbound"](https://www.g2.com/survey_responses/pluspoint-review-13218516)**

**Rating:** 5.0/5.0 stars

_— Marie S._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13218516)

**["Posts, messages and listings in one place, plus traffic from AI"](https://www.g2.com/survey_responses/pluspoint-review-13260530)**

**Rating:** 5.0/5.0 stars

_— Lexie P._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13260530)

### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.

**Average Rating:** 4.2/5.0

**Total Reviews:** 793

#### How Do G2 Users Rate Bazaarvoice?

- **Retail:** 7.9/10 (Category avg: 8.4/10)
- **E-commerce:** 7.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Bazaarvoice?

- **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice)
- **Company Website:** www.bazaarvoice.com
- **Year Founded:** 2005
- **HQ Location:** Austin, Texas
- **Twitter:** @Bazaarvoice  
19,148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,711 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 40% Medium, 38% Small

#### What Do G2 Reviewers Say About Bazaarvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences.
- Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms.
- Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process.
- Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team.
- Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement.

##### Cons

- Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges.
- Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience.
- Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice.
- Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience.
- Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations.

#### What Are Recent G2 Reviews of Bazaarvoice?

**["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)**

**Rating:** 5.0/5.0 stars

_— Alice P._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)

**["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)**

**Rating:** 5.0/5.0 stars

_— Gary S._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)

#### What Are G2 Users Discussing About Bazaarvoice?

- [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments
- [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for)

### [Yotpo](https://www.g2.com/products/yotpo/reviews)

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

**Average Rating:** 4.3/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Yotpo?

- **Retail:** 7.7/10 (Category avg: 8.4/10)
- **E-commerce:** 8.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Yotpo?

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo  
19,212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website)  
784 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Yotpo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication.
- Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes.
- Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success.
- Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively.
- Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards.

##### Cons

- Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration.
- Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy.
- Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance.
- Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability.
- Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support.

#### What Are Recent G2 Reviews of Yotpo?

**["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

**["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)**

**Rating:** 5.0/5.0 stars

_— Brittaney F._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews)

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

**Average Rating:** 4.4/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate Emplifi?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Emplifi?

- **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2)
- **HQ Location:** Columbus , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website)  
547 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 44% Medium, 31% Large

#### What Do G2 Reviewers Say About Emplifi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management.
- Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms.
- Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement.
- Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance.
- Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics.

##### Cons

- Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics.
- Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability.
- Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights.
- Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab.
- Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights.

#### What Are Recent G2 Reviews of Emplifi?

**["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)**

**Rating:** 4.5/5.0 stars

_— Mel H._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587)

**["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)**

**Rating:** 4.5/5.0 stars

_— John M. C._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996)

#### What Are G2 Users Discussing About Emplifi?

- [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for)
- [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for)
- [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment
- [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free)
- [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software)

### [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews)

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs

**Average Rating:** 4.1/5.0

**Total Reviews:** 1,143

#### How Do G2 Users Rate Sprinklr Social?

- **Retail:** 7.6/10 (Category avg: 8.4/10)
- **E-commerce:** 7.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Sprinklr Social?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Specialist, Social Media Manager
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 48% Large, 29% Medium

#### What Do G2 Reviewers Say About Sprinklr Social?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Sprinklr Social easy to use** , enhancing team collaboration and simplifying content scheduling effortlessly.
- Users value the **centralized management** of Sprinklr Social for seamless control over multiple social media platforms.
- Users appreciate the **omni-channel experience** of Sprinklr Social, valuing its comprehensive support and customizable features.
- Users value the **advanced analytics and reporting tools** of Sprinklr Social, enhancing insights into performance and strategy.
- Users value the **omni-channel integration** of Sprinklr Social, enhancing engagement across all major social media platforms.

##### Cons

- Users find the **complex usage** of Sprinklr Social to be overwhelming, hindering their ability to fully utilize the platform.
- Users find the **learning curve steep** for Sprinklr, requiring significant IT knowledge to navigate its complexities.
- Users find Sprinklr Social's **complex setup and configuration** challenging, often requiring external assistance for effective use.
- Users feel there is a need for **improvement in AI capabilities** and desire more user-friendly workflows and statistics.
- Users experience a **steep learning curve** with Sprinklr Social, citing its overwhelming interface and multitude of features.

#### What Are Recent G2 Reviews of Sprinklr Social?

**["All-in-One Social Management with a Powerful Unified Inbox"](https://www.g2.com/survey_responses/sprinklr-social-review-13134659)**

**Rating:** 4.0/5.0 stars

_— lindokuhle n._

[Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-13134659)

**["Feature Rich Social Platform That Keeps Getting Smarter"](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)**

**Rating:** 5.0/5.0 stars

_— Shruti D._

[Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)

### [Reviews.io](https://www.g2.com/products/reviews-io/reviews)

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

**Average Rating:** 4.8/5.0

**Total Reviews:** 646

#### How Do G2 Users Rate Reviews.io?

- **Retail:** 8.6/10 (Category avg: 8.4/10)
- **E-commerce:** 9.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reviews.io?

- **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io)
- **Year Founded:** 2022
- **HQ Location:** Boston, MA
- **Twitter:** @clearer\_io  
169 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Reviews.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use.
- Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently.
- Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly.
- Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance.
- Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience.

##### Cons

- Users find the **pricing to be quite expensive** for basic features, impacting overall value perception.
- Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members.
- Users find the **difficult setup** challenging due to a steep learning curve and limited customization options.
- Users find **review import coordination challenging** and seek improvements in SEO and customer profile management.
- Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex.

#### What Are Recent G2 Reviews of Reviews.io?

**["Love Reviews.io!"](https://www.g2.com/survey_responses/reviews-io-review-4275131)**

**Rating:** 5.0/5.0 stars

_— Bob K._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-4275131)

**["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)**

**Rating:** 4.5/5.0 stars

_— Paul S._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916)

### [Cacao](https://www.g2.com/products/cacao/reviews)

Cacao is a Google-first review and reputation management platform built for restaurant chains, retail brands, franchises, and multi-location businesses. Cacao helps teams generate more Google reviews, manage customer feedback, respond faster with AI, and improve local visibility across Google Search and Google Maps. The platform is designed for companies operating dozens, hundreds, or 500+ locations that need one centralized system to monitor reputation, customer experience, and location performance across their entire network. With QR-code surveys, automated review requests, Google review workflows, and AI-powered feedback analysis, Cacao helps businesses capture real-time customer insights from every location and turn them into more reviews, faster responses, and better operational decisions. Unlike traditional review generation tools, Cacao connects reputation management with location-level customer experience. Corporate, regional, marketing, operations, and local teams can compare stores, monitor ratings and review trends, detect recurring issues, prioritize critical cases, and understand customer sentiment from a single dashboard. Cacao uses AI to analyze feedback, classify complaints, identify trends, detect negative reviews, and generate personalized review responses. Teams can publish responses automatically or use AI-generated replies as suggestions, helping brands respond consistently while maintaining control over tone, quality, and escalation rules. The platform also provides multi-location analytics for reviews, ratings, sentiment, feedback themes, response activity, and operational performance. This gives leadership the visibility needed to identify underperforming locations, improve customer satisfaction, and protect brand reputation at scale. For multi-location companies that rely on Google as a key customer acquisition channel, Cacao offers a focused, cost-efficient alternative to broader enterprise reputation suites. Pricing is based on locations, with no additional user-seat fees, so corporate, regional, and local teams can collaborate without adding unnecessary seat-based costs. Key features include Google review generation, review management, automated AI review responses, QR-code surveys, customer feedback analysis, sentiment analysis, complaint detection, negative review alerts, Google Business Profile workflows, multi-location reporting, role-based access, location analytics, and centralized reputation management.

**Average Rating:** 5.0/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Cacao?

- **Retail:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cacao?

- **Seller:** [Cacao](https://www.g2.com/sellers/cacao)
- **Year Founded:** 2021
- **HQ Location:** Cordoba, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5bccfceba7e29958f449712128ffe81f2b09f186a1204af113744683ffd6b5fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcacao-to&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 61% Medium, 39% Small

#### What Are Recent G2 Reviews of Cacao?

**["Scaling Local Asset Portfolios via Unified Reputation Governance"](https://www.g2.com/survey_responses/cacao-review-13034525)**

**Rating:** 5.0/5.0 stars

_— Avinash R._

[Read full review](https://www.g2.com/survey_responses/cacao-review-13034525)

**["Consolidating Distributed Location Vectors and Mitigating Macro-Sentiment Fragmentation"](https://www.g2.com/survey_responses/cacao-review-13039357)**

**Rating:** 5.0/5.0 stars

_— Anand S._

[Read full review](https://www.g2.com/survey_responses/cacao-review-13039357)

### [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews)

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate Shopper Approved?

- **Retail:** 8.6/10 (Category avg: 8.4/10)
- **E-commerce:** 9.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Shopper Approved?

- **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved)
- **Company Website:** shopperapproved.com
- **Year Founded:** 2010
- **HQ Location:** Ogden, UT
- **Twitter:** @ShopperApproved  
311 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1036343d7c585510815c11faae14f2a1679b4cd5d7fc57923f507eb2d273472d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4802495%2F&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 88% Small, 15% Medium

#### What Do G2 Reviewers Say About Shopper Approved?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Shopper Approved, appreciating its intuitive dashboard and seamless review collection process.
- Users value the **reliable support and effective review management** that enhances reputation and boosts conversion rates effortlessly.
- Users benefit from the **visibility growth** through authentic reviews, enhancing SEO and driving high conversion rates.
- Users value the **easy integrations** of Shopper Approved, enhancing efficiency and boosting visibility with seamless eCommerce support.
- Users value the **significant increase in reviews** facilitated by Shopper Approved, boosting both trust and conversions effectively.

##### Cons

- Users find the **outdated interface** of Shopper Approved hampers usability and needs significant modernization to enhance functionality.
- Users find the **poor interface design** of Shopper Approved outdated, affecting usability and overall experience.
- Users find the **expensive pricing** of Shopper Approved unclear, leading to budgeting challenges and frustration.
- Users desire **missing features** like deeper marketing analytics to enhance tracking of social campaigns and influencer partnerships.
- Users find the **admin panel contact issues** a bit cumbersome when managing multiple sites, impacting overall usability.

#### What Are Recent G2 Reviews of Shopper Approved?

**["Shooper Approved - A gamechanger for building customer trust"](https://www.g2.com/survey_responses/shopper-approved-review-13223391)**

**Rating:** 4.5/5.0 stars

_— Shivam K._

[Read full review](https://www.g2.com/survey_responses/shopper-approved-review-13223391)

**["The Best Review Tool for Ecomm Business On the Market Today"](https://www.g2.com/survey_responses/shopper-approved-review-9492261)**

**Rating:** 4.5/5.0 stars

_— Eszter D._

[Read full review](https://www.g2.com/survey_responses/shopper-approved-review-9492261)

#### What Are G2 Users Discussing About Shopper Approved?

- [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for)
- [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment
- [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google)
- [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments
- [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment

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