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Best Review Management Software for Medium-Sized Businesses

Subhransu Sahu
SS
Researched and written by Subhransu Sahu

Products classified in the overall Review Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Review Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Review Management category.

In addition to qualifying for inclusion in the Review Management Software category, to qualify for inclusion in the Medium-Sized Business Review Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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Best Review Management Software At A Glance

Best for Small Businesses:
Okendo
Okendo
Best for Mid-Market:
Okendo
Okendo
Best for Enterprise:
SingleInterface
SingleInterface
Highest User Satisfaction:
Okendo
Okendo
Best Free Software:
Reviews.io
Reviews.io
Show LessShow More
Best for Enterprise:
SingleInterface
SingleInterface
Highest User Satisfaction:
Okendo
Okendo
Best Free Software:
Reviews.io
Reviews.io

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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18 Listings in Review Management Available
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    G2 Score
Okendo
(289)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Review Management software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize

    Users
    • Marketing Manager
    • CEO
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 62% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Okendo is a platform that offers features including review collection, loyalty programs, quizzes, and surveys to streamline integrations on site.
    • Users frequently mention the platform's user-friendly interface, responsive customer support, and the ability to streamline various tasks such as review collection and customer engagement.
    • Reviewers experienced issues with limited design flexibility in certain features, difficulties in capturing more reviews, and challenges with certain integrations and customizations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Okendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Customer Support
    159
    Helpful
    129
    Features
    119
    Easy Setup
    96
    Cons
    Limited Customization
    29
    Missing Features
    26
    Expensive
    24
    Lack of Customization
    21
    Usage Difficulty
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Okendo features and usability ratings that predict user satisfaction
    7.8
    Retail
    Average: 8.3
    9.3
    E-commerce
    Average: 8.5
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Okendo
    Company Website
    Year Founded
    2016
    HQ Location
    Sydney, Australia
    Twitter
    @GetOkendo
    1,263 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize

Users
  • Marketing Manager
  • CEO
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 62% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Okendo is a platform that offers features including review collection, loyalty programs, quizzes, and surveys to streamline integrations on site.
  • Users frequently mention the platform's user-friendly interface, responsive customer support, and the ability to streamline various tasks such as review collection and customer engagement.
  • Reviewers experienced issues with limited design flexibility in certain features, difficulties in capturing more reviews, and challenges with certain integrations and customizations.
Okendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Customer Support
159
Helpful
129
Features
119
Easy Setup
96
Cons
Limited Customization
29
Missing Features
26
Expensive
24
Lack of Customization
21
Usage Difficulty
18
View All Pros and Cons
Okendo features and usability ratings that predict user satisfaction
7.8
Retail
Average: 8.3
9.3
E-commerce
Average: 8.5
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.4
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Okendo
Company Website
Year Founded
2016
HQ Location
Sydney, Australia
Twitter
@GetOkendo
1,263 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Feefo
(128)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Review Management software
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
    • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
    • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    58
    Ease of Use
    47
    Helpful
    42
    User-Friendly
    32
    Team Helpfulness
    26
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    8.3
    Retail
    Average: 8.3
    8.3
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,309 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
  • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
  • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
58
Ease of Use
47
Helpful
42
User-Friendly
32
Team Helpfulness
26
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Difficult Reporting
5
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
8.3
Retail
Average: 8.3
8.3
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,309 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
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Bazaarvoice
(805)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 40% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
    • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
    • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bazaarvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Review Management
    18
    Reviews
    15
    Helpful
    14
    Ease of Use
    13
    Customer Support
    12
    Cons
    Complex Usage
    12
    Poor Customer Support
    12
    Inadequate Support
    11
    Review Management
    11
    Not User-Friendly
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bazaarvoice features and usability ratings that predict user satisfaction
    7.8
    Retail
    Average: 8.3
    7.8
    E-commerce
    Average: 8.5
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bazaarvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Austin, Texas
    Twitter
    @Bazaarvoice
    19,212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,702 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 40% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
  • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
  • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
Bazaarvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Review Management
18
Reviews
15
Helpful
14
Ease of Use
13
Customer Support
12
Cons
Complex Usage
12
Poor Customer Support
12
Inadequate Support
11
Review Management
11
Not User-Friendly
10
View All Pros and Cons
Bazaarvoice features and usability ratings that predict user satisfaction
7.8
Retail
Average: 8.3
7.8
E-commerce
Average: 8.5
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Bazaarvoice
Company Website
Year Founded
2005
HQ Location
Austin, Texas
Twitter
@Bazaarvoice
19,212 Twitter followers
LinkedIn® Page
www.linkedin.com
1,702 employees on LinkedIn®
Reputation
(2,387)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Review Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
    • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
    • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    222
    Review Management
    163
    Helpful
    149
    Centralized Reviews
    129
    Reputation Management
    114
    Cons
    Improvement Needed
    54
    Review Management
    46
    Missing Features
    44
    Reporting Issues
    33
    Review Issues
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    7.4
    Retail
    Average: 8.3
    7.3
    E-commerce
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    728 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
  • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
  • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
222
Review Management
163
Helpful
149
Centralized Reviews
129
Reputation Management
114
Cons
Improvement Needed
54
Review Management
46
Missing Features
44
Reporting Issues
33
Review Issues
33
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
7.4
Retail
Average: 8.3
7.3
E-commerce
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,945 Twitter followers
LinkedIn® Page
www.linkedin.com
728 employees on LinkedIn®
Experience.com
(362)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Review Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    78
    Customer Support
    76
    Review Management
    66
    Experience
    56
    Cons
    Linking Issues
    18
    Reporting Issues
    12
    Missing Features
    11
    Social Media Integration
    11
    Connection Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    8.4
    Retail
    Average: 8.3
    8.4
    E-commerce
    Average: 8.5
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
78
Customer Support
76
Review Management
66
Experience
56
Cons
Linking Issues
18
Reporting Issues
12
Missing Features
11
Social Media Integration
11
Connection Issues
9
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
8.4
Retail
Average: 8.3
8.4
E-commerce
Average: 8.5
9.2
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
Trustpilot
(245)3.4 out of 5
Entry Level Price:Starting at $299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trustpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Reputation Management
    5
    Easy Setup
    3
    Helpful
    3
    Review Increase
    3
    Cons
    Review Issues
    11
    Poor Customer Support
    10
    Review Manipulation
    6
    Expensive
    5
    Usage Difficulty
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trustpilot features and usability ratings that predict user satisfaction
    6.3
    Retail
    Average: 8.3
    6.4
    E-commerce
    Average: 8.5
    6.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trustpilot
    Year Founded
    2007
    HQ Location
    Copenhagen, Denmark
    Twitter
    @Trustpilot
    29,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,333 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
Trustpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Reputation Management
5
Easy Setup
3
Helpful
3
Review Increase
3
Cons
Review Issues
11
Poor Customer Support
10
Review Manipulation
6
Expensive
5
Usage Difficulty
3
View All Pros and Cons
Trustpilot features and usability ratings that predict user satisfaction
6.3
Retail
Average: 8.3
6.4
E-commerce
Average: 8.5
6.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Trustpilot
Year Founded
2007
HQ Location
Copenhagen, Denmark
Twitter
@Trustpilot
29,942 Twitter followers
LinkedIn® Page
www.linkedin.com
1,333 employees on LinkedIn®
Yotpo
(262)4.3 out of 5
View top Consulting Services for Yotpo
Entry Level Price:Free Forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

    Users
    • Owner
    • Founder
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
    • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
    • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yotpo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Support
    21
    Helpful
    16
    Reviews
    14
    Review Management
    12
    Cons
    Expensive
    11
    Missing Features
    8
    Limited Features
    6
    Limited Functionality
    6
    Feature Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yotpo features and usability ratings that predict user satisfaction
    7.7
    Retail
    Average: 8.3
    8.5
    E-commerce
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yotpo
    Company Website
    Year Founded
    2011
    HQ Location
    New York
    Twitter
    @Yotpo
    19,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

Users
  • Owner
  • Founder
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
  • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
  • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
Yotpo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Support
21
Helpful
16
Reviews
14
Review Management
12
Cons
Expensive
11
Missing Features
8
Limited Features
6
Limited Functionality
6
Feature Limitations
5
View All Pros and Cons
Yotpo features and usability ratings that predict user satisfaction
7.7
Retail
Average: 8.3
8.5
E-commerce
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Yotpo
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Yotpo
19,296 Twitter followers
LinkedIn® Page
www.linkedin.com
822 employees on LinkedIn®
Reviews.io
(628)4.8 out of 5
11th Easiest To Use in Review Management software
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Helpful
    53
    Ease of Use
    40
    Team Helpfulness
    33
    Response Time
    24
    Cons
    Expensive
    11
    Poor Customer Support
    8
    Difficult Setup
    6
    Review Issues
    6
    Difficult Navigation
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reviews.io features and usability ratings that predict user satisfaction
    8.6
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    clearer.io
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Helpful
53
Ease of Use
40
Team Helpfulness
33
Response Time
24
Cons
Expensive
11
Poor Customer Support
8
Difficult Setup
6
Review Issues
6
Difficult Navigation
5
View All Pros and Cons
Reviews.io features and usability ratings that predict user satisfaction
8.6
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
clearer.io
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
172 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Localyser
(46)4.8 out of 5
13th Easiest To Use in Review Management software
Entry Level Price:$29/mth Per 1 location
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Ta

    Users
    No information available
    Industries
    • Food & Beverages
    • Hospitality
    Market Segment
    • 70% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Localyser Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    18
    Helpful
    15
    Centralized Management
    11
    Insights
    10
    Cons
    Limited Customization
    3
    Update Issues
    3
    Delays
    2
    Expensive
    2
    Integration Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Localyser features and usability ratings that predict user satisfaction
    8.7
    Retail
    Average: 8.3
    8.8
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Digital Interactive Middle East
    Year Founded
    2016
    HQ Location
    Montreal, CA
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Ta

Users
No information available
Industries
  • Food & Beverages
  • Hospitality
Market Segment
  • 70% Mid-Market
  • 17% Small-Business
Localyser Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
18
Helpful
15
Centralized Management
11
Insights
10
Cons
Limited Customization
3
Update Issues
3
Delays
2
Expensive
2
Integration Issues
2
View All Pros and Cons
Localyser features and usability ratings that predict user satisfaction
8.7
Retail
Average: 8.3
8.8
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
5.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Digital Interactive Middle East
Year Founded
2016
HQ Location
Montreal, CA
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Emplifi
(367)4.4 out of 5
Entry Level Price:Starting at $1,249.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emplifi’s unified platform helps brands connect with customers through every touchpoint. Boost engagement and drive awareness with intuitive tools that increase efficiency for your social media team.

    Users
    • Community Manager
    Industries
    • Marketing and Advertising
    • Retail
    Market Segment
    • 42% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Social Media Management
    48
    Analytics
    38
    Analytics Focus
    34
    Features
    23
    Cons
    Missing Features
    25
    Technical Issues
    18
    Feature Limitations
    15
    Improvement Needed
    12
    Lack of Features
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    551 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emplifi’s unified platform helps brands connect with customers through every touchpoint. Boost engagement and drive awareness with intuitive tools that increase efficiency for your social media team.

Users
  • Community Manager
Industries
  • Marketing and Advertising
  • Retail
Market Segment
  • 42% Mid-Market
  • 32% Enterprise
Emplifi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Social Media Management
48
Analytics
38
Analytics Focus
34
Features
23
Cons
Missing Features
25
Technical Issues
18
Feature Limitations
15
Improvement Needed
12
Lack of Features
12
View All Pros and Cons
Emplifi features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
551 employees on LinkedIn®
Lipscore
(86)4.6 out of 5
3rd Easiest To Use in Review Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This

    Users
    • CEO
    • Ecommerce Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 76% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lipscore Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    40
    Ease of Use
    33
    Integrations
    13
    Setup Ease
    13
    Team Helpfulness
    13
    Cons
    Expensive
    6
    Limited Customization
    5
    Outdated Interface
    5
    Billing Issues
    3
    Difficult Navigation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lipscore features and usability ratings that predict user satisfaction
    8.0
    Retail
    Average: 8.3
    9.1
    E-commerce
    Average: 8.5
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    6.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    lipscore.com
    Company Website
    Year Founded
    2014
    HQ Location
    Oslo, Norway
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This

Users
  • CEO
  • Ecommerce Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 76% Small-Business
  • 17% Mid-Market
Lipscore Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
40
Ease of Use
33
Integrations
13
Setup Ease
13
Team Helpfulness
13
Cons
Expensive
6
Limited Customization
5
Outdated Interface
5
Billing Issues
3
Difficult Navigation
3
View All Pros and Cons
Lipscore features and usability ratings that predict user satisfaction
8.0
Retail
Average: 8.3
9.1
E-commerce
Average: 8.5
9.2
Has the product been a good partner in doing business?
Average: 9.1
6.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
lipscore.com
Company Website
Year Founded
2014
HQ Location
Oslo, Norway
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
SingleInterface
(101)4.7 out of 5
12th Easiest To Use in Review Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers

    Users
    • Manager
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 62% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SingleInterface Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    50
    Helpful
    39
    Ease of Use
    38
    Efficiency
    32
    User Interface
    24
    Cons
    Delays
    11
    Slow Performance
    11
    Slow Loading
    9
    Time Issues
    9
    Improvement Needed
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SingleInterface features and usability ratings that predict user satisfaction
    9.0
    Retail
    Average: 8.3
    8.7
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    2.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SingleInterface
    Company Website
    Year Founded
    2014
    HQ Location
    Gurgaon, IN
    LinkedIn® Page
    www.linkedin.com
    308 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers

Users
  • Manager
Industries
  • Financial Services
  • Retail
Market Segment
  • 62% Enterprise
  • 30% Mid-Market
SingleInterface Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
50
Helpful
39
Ease of Use
38
Efficiency
32
User Interface
24
Cons
Delays
11
Slow Performance
11
Slow Loading
9
Time Issues
9
Improvement Needed
8
View All Pros and Cons
SingleInterface features and usability ratings that predict user satisfaction
9.0
Retail
Average: 8.3
8.7
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
2.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SingleInterface
Company Website
Year Founded
2014
HQ Location
Gurgaon, IN
LinkedIn® Page
www.linkedin.com
308 employees on LinkedIn®
Sprinklr Social
(1,187)4.1 out of 5
Optimized for quick response
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
    • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
    • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Centralized Management
    74
    Features
    66
    Analytics
    51
    Social Media Integration
    43
    Cons
    Complex Usage
    54
    Learning Curve
    48
    Complexity
    36
    Improvement Needed
    34
    Learning Complexity
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    7.6
    Retail
    Average: 8.3
    7.5
    E-commerce
    Average: 8.5
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,203 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
  • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
  • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Centralized Management
74
Features
66
Analytics
51
Social Media Integration
43
Cons
Complex Usage
54
Learning Curve
48
Complexity
36
Improvement Needed
34
Learning Complexity
32
View All Pros and Cons
Sprinklr Social features and usability ratings that predict user satisfaction
7.6
Retail
Average: 8.3
7.5
E-commerce
Average: 8.5
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,203 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Shopper Approved
(231)4.8 out of 5
15th Easiest To Use in Review Management software
Entry Level Price:Starting at $119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

    Users
    • Owner
    • President
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 87% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shopper Approved Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    5
    Reputation Management
    5
    Setup Ease
    5
    Visibility Growth
    5
    Cons
    Outdated Interface
    4
    Poor Interface Design
    4
    Expensive
    3
    Difficult Navigation
    2
    Layout Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shopper Approved features and usability ratings that predict user satisfaction
    8.5
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopper Approved
    Company Website
    Year Founded
    2010
    HQ Location
    Ogden, UT
    Twitter
    @ShopperApproved
    317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

Users
  • Owner
  • President
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 87% Small-Business
  • 16% Mid-Market
Shopper Approved Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
5
Reputation Management
5
Setup Ease
5
Visibility Growth
5
Cons
Outdated Interface
4
Poor Interface Design
4
Expensive
3
Difficult Navigation
2
Layout Issues
2
View All Pros and Cons
Shopper Approved features and usability ratings that predict user satisfaction
8.5
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Shopper Approved
Company Website
Year Founded
2010
HQ Location
Ogden, UT
Twitter
@ShopperApproved
317 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
SmartCustomer
(74)4.4 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCus

    Users
    • Owner
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SmartCustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Centralized Management
    1
    Content Creation
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Limited Features
    1
    Poor Customer Support
    1
    Small Business Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SmartCustomer features and usability ratings that predict user satisfaction
    6.2
    Retail
    Average: 8.3
    6.1
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmartCustomer
    Year Founded
    2006
    HQ Location
    Menlo Park, CA
    Twitter
    @_smartcustomer
    2,804 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCus

Users
  • Owner
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
SmartCustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Centralized Management
1
Content Creation
1
Customer Support
1
Ease of Use
1
Cons
Limited Features
1
Poor Customer Support
1
Small Business Limitations
1
View All Pros and Cons
SmartCustomer features and usability ratings that predict user satisfaction
6.2
Retail
Average: 8.3
6.1
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SmartCustomer
Year Founded
2006
HQ Location
Menlo Park, CA
Twitter
@_smartcustomer
2,804 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
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