Shopper Approved Reviews & Product Details

I love the integration at checkout and the seamless experience it provides for customers. It makes it much easier for us to obtain feedback and reviews from customers without as much effort, reducing friction at checkout or post-purchase. This really helps us boost our satisfaction score and be more responsive to customer feedback. I also love their support services; they’re always helpful when we have an issue. The initial setup was easy, basically plug and play, with the help of the implementation manager. Shopper Approved has significantly higher conversion for review completion compared to post-purchase email campaigns, with the integration at checkout and follow-up by email weeks later resulting in much more engagement. Review collected by and hosted on G2.com.

Everything is easy for me other than dealing with billing. The separate portal is hard to access, but the service team is helpful if I need anything. Review collected by and hosted on G2.com.

I really appreciate that Shopper Approved allows us to respond to customer feedback. It's been instrumental in addressing customer issues and motivating our team with positive feedback. The integration with our storefront is seamless, and the automation feature helps us reach out for additional feedback after product delivery, keeping our review feed fresh. Furthermore, shoppers have mentioned that reading the natural, unbiased user-generated reviews on our website influenced their purchasing decisions. The initial setup of Shopper Approved was straightforward, and integrating it with our Magento storefront was smooth and without any challenges. Review collected by and hosted on G2.com.

The email for collecting reviews can only be partially customized, which is limiting when trying to align with our brand's policy guidelines. It would be useful to have a feature that allows us to send periodic bulk requests for reviews to run campaigns and ensure we reach out to customers again for feedback. Additionally, it would be beneficial if the user-generated content (UGC) could be part of Google Reviews, as it currently isn't showing there. Review collected by and hosted on G2.com.

I find Shopper Approved easy to use and appreciate its plug-in ability. We can easily display our reviews via our website. I like that customers don't need a profile to leave a review, unlike Google or Yelp. Additionally, I mentioned that the initial setup was pretty easy, which is a plus. We've had shopper approved for decades and overall have had a pretty good experience with it. Review collected by and hosted on G2.com.

I guess maybe the lack of AI impact relative to someone like Trustpilot. We notice that Trustpilot ratings get pulled into AI references like ChatGPT and such. Review collected by and hosted on G2.com.

I like that Shopper Approved was an easy integration even several years ago, and since then we've collected 5,000 reviews. I feel that this has helped increase sales. It's reasonably priced; at the current price, it helps pay for itself. Review collected by and hosted on G2.com.

I can't think of anything negative Review collected by and hosted on G2.com.

Shopper has a magnificent customer service experience that makes onboarding very easy and quick response when some challenges appear

The program focuses on websites integrations, which makes collecting data more efficient, snd supports SEO and other marketing plans

The program has considerable rates, which allows us have value for money and solve our problems efficiently

The platform enables syndication of different insights to multiple platforms that includes Google Shopping among others to help in conversion and drive better traffic Review collected by and hosted on G2.com.

Shopper Approved admin interface is less modern with some performance complications, which causes some confusion

The inconsistencies experienced in pricing is something also discouraging, and this lowers the budgeting effectiveness Review collected by and hosted on G2.com.

I like Shopper Approved for its easy integration, which makes it fairly straightforward to integrate the code into our site and email reminders. I also appreciate the good visibility it provides, as reviews can be seen in Google search reviews. The initial setup was easy to handle. Review collected by and hosted on G2.com.

The system is expensive for what it does, impact on Google search results could be better. Review collected by and hosted on G2.com.

I've found high engagement from our customers with Shopper Approved email and in-site surveys. Review collected by and hosted on G2.com.

I don't have anything bad to say about Shopper Approved after two years of using their review collection product. Review collected by and hosted on G2.com.

We love how the process follows through with customers, making sure they understand what the communication is about, and we also appreciate how easy it is to integrate with other feedback systems. Review collected by and hosted on G2.com.

there are a lot of communications and emails, that we wish could be cut back Review collected by and hosted on G2.com.

Really easy to set up and use - had our review system running within a day. The customer review collection is automated and works well, plus the review display widgets look clean on our website and seem to boost conversion rates. Review collected by and hosted on G2.com.

Super limited when it comes to marketing analytics and tracking social media performance. You basically just get basic review data and can't see how your social campaigns or influencer partnerships are actually impacting sales, which is what we really needed for our business. Review collected by and hosted on G2.com.

Shopper Approved has been a valuable addition to our business. It makes it easy to collect verified product reviews, which has significantly boosted customer trust and increased conversions. The platform is intuitive and was simple to implement within our existing systems. Their customer support team has been consistently responsive and helpful whenever we’ve had integration questions. With daily automations in place, we no longer have to manually remind customers to leave reviews helping our team to focus on other priorities. Review collected by and hosted on G2.com.

We haven't had any difficulties utilizing Shopper Approved. Review collected by and hosted on G2.com.