I use Yotpo to manage images and customer reviews. I appreciate how it's very easy to use and set up. It was quick to get started, and I love how it makes it easy to showcase different customer reviews on product pages and category pages on our website, adding credibility. It's fantastic that customers get automated emails to leave a review, and we can send coupons too. Additionally, during the initial setup, Yotpo took all of our previous reviews and images and added them into the platform, making the transition smooth. Review collected by and hosted on G2.com.

I want more layouts and visual options because our developer isn't able to edit the code much. Review collected by and hosted on G2.com.

The use is very simple. The configuration possibilities are very broad. The implementation is quick. They have agile support. The website generates more trust in the customers. Review collected by and hosted on G2.com.

Sometimes, there is a change that forces us to tweak what we already have. But, it is quite normal with all websites and with any change that is made. Review collected by and hosted on G2.com.

I like Yotpo's interface, which I find good, but what really wins me over is how it interacts and connects with our Shopify system. It's very good. The integration shows the product really well, which is great for SEO. I also think the LLMs crawl out well, boosting trust scores and authority rank. The initial setup was incredibly easy. Review collected by and hosted on G2.com.

I don't know how to actually integrate with other large retail players. Review collected by and hosted on G2.com.

What I value about Yotpo is its ability to highlight customer reviews, which not only promotes genuine interactions but also supports SEO growth and drives sales through firsthand experiences. I also find the platform very user-friendly, and the support team was extremely helpful during the implementation process. Since I use Sense daily, having an intuitive interface is especially important to me. Review collected by and hosted on G2.com.

What I dislike about Yotpo is that while the platform is powerful, it can become expensive and overly complex especially as you add more of their modules. Review collected by and hosted on G2.com.

Yotpo has been a great partner to work with. The team is supportive and genuinely helpful. The platform’s UX is clean and intuitive, integrations with our ecommerce stack were seamless, and it’s been a huge advantage having reviews, syndication, and loyalty all managed within one platform. Review collected by and hosted on G2.com.

No major dislikes so far. The platform’s been easy to use and the team is great about resolving any small questions quickly. Review collected by and hosted on G2.com.

Excellent customer service. Yotpo is a relatively new platform to us, but whenever I've had a question the customer service on the live chat has helped me everytime, really quickly so I can get back to helping my customer. It's really easy to make updates as well to our loyalty landing pages, especially as we've recently updated our branding and it took only a few minutes to do across 8 different online stores. Review collected by and hosted on G2.com.

Sometimes we find loyalty points don't transfer over, but it's easily sorted and it's an incredibly low percentage of customers. Review collected by and hosted on G2.com.

Fairly easy to manage yourself. Good basic array of loyalty features. Was easy to implement. Review collected by and hosted on G2.com.

Glitches, depending on rep can have a better or worse experience. Lack of innovation. Review collected by and hosted on G2.com.

Reviews function well, requests are sent out to customers and they submit reviews, it doesn't require any maintenance at all. We get an email notification if someone submits a review under a certain number of stars. I also like the ability to quickly and easily give a customer a rewards voucher, Review collected by and hosted on G2.com.

Yotpo does not have the option to automatically email someone if they are given a reward voucher. Review collected by and hosted on G2.com.

Yotpo features a highly intuitive dashboard and user experience, making it easy to navigate and use. In addition to the product itself, the dedicated support team and the people behind the software truly stand out for their expertise. Review collected by and hosted on G2.com.

While it may cost more than some other Loyalty and Reviews products, the dedicated support justifies the higher price. Review collected by and hosted on G2.com.

Yotpo offers a lot of functionality to run loyalty and rewards, be it account referral, order placement rewards, and it offers great options to set up new rewards quickly without doing a lot of coding and easily integrates with UI. Review collected by and hosted on G2.com.

Yotpo support is something that can be improved and improve their SLA for production issues and API documentation can be improved and sandbox environment support is something that can be improved in lower environments. Review collected by and hosted on G2.com.