# Lipscore Reviews **Vendor:** lipscore.com **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 86 ## About Lipscore Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This solution focuses on enhancing trust, boosting conversion rates, and improving search engine visibility through high-volume customer feedback. By ensuring that only verified customers can submit reviews, Lipscore effectively combats fake feedback, aligning with compliance standards such as those set by EU regulations. Targeted primarily at retailers and brands, Lipscore addresses a critical need in the online retail space: the necessity for authentic customer feedback. With the platform's rapid growth, expanding from 25 clients in 2020 to over 1,000 by 2024, it has established itself as a trusted partner for numerous well-known brands, including Kappahl, The Body Shop, and Peak Performance. The platform's reach extends beyond Norway, making significant inroads into markets in Sweden, the UK, Denmark, Finland, the Netherlands, and the US, with an impressive addition of 50+ new clients each month. Key features of Lipscore include its verified-only review system, which guarantees that only genuine customers can leave feedback, thereby fostering a trustworthy environment. This feature is complemented by the platform's ability to collect high volumes of ratings efficiently, providing businesses with a comprehensive overview of customer satisfaction. Notably, Lipscore boasts the highest response rates in the industry, yielding 2-4 times more feedback than competing platforms.The platform integrates seamlessly with most e-commerce solutions, ensuring easy adoption and smooth operation. The advantages of using Lipscore extend beyond just collecting ratings and reviews. By integrating with Google, verified ratings and reviews can be displayed in Google Search and Google Shopping Ads, significantly enhancing SEO and visibility. Additionally, the platform supports multiple languages, automatically translating reviews to help global retailers establish trust in new markets. Businesses benefit from transparent pricing with no hidden costs, ensuring a cost-effective solution that provides high value regardless of size. Importantly, Lipscore allows businesses to retain full ownership of their data, giving them complete control over their reviews and insights. Overall, Lipscore stands out as a robust solution for retail and e-commerce businesses seeking to harness the power of customer feedback. By prioritizing verified reviews and high engagement rates, it empowers brands to build credibility, enhance conversion rates, and make informed business decisions, ultimately driving long-term growth in a competitive online marketplace. ## Lipscore Pros & Cons **What users like:** - Users praise the **responsive customer support** of Lipscore, enhancing their overall experience significantly. (40 reviews) - Users value the **ease of use** of Lipscore, praising its user-friendly setup and efficient customer service. (33 reviews) - Users appreciate the **easy integrations** of Lipscore, significantly boosting review response rates and simplifying performance tracking. (13 reviews) - Users appreciate the **setup ease** of Lipscore, enjoying smooth integration and supportive customer service. (13 reviews) - Users value the **helpfulness of the Lipscore team** , enhancing their experience with effective support and guidance. (13 reviews) - Review Management (11 reviews) - Insights (9 reviews) - Implementation Ease (8 reviews) - Customer Interaction (7 reviews) - Response Time (7 reviews) **What users dislike:** - Users find the **pricing to be too high** , especially compared to emerging alternatives for similar services. (6 reviews) - Users desire **greater customization** options for invitations and email templates in Lipscore for enhanced branding alignment. (5 reviews) - Users find the **interface and customization options outdated** , impacting their branding and overall user experience. (5 reviews) - Users report **billing issues** and poor communication, leading to confusion and dissatisfaction with Lipscore's service. (3 reviews) - Users find **difficult navigation** challenging, particularly when sorting reviews and locating the export function. (3 reviews) - Filtering Limitations (3 reviews) - Integration Issues (3 reviews) - Unclear Documentation (3 reviews) - Dashboard Issues (2 reviews) - Inefficiency (2 reviews) ## Lipscore Reviews ### 1. Excellent Review Platfom With Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lipscore?** Lipscore has been a very useful way for us to collect reviews on our products. The support team is responsive and helpful when we've had any issues. The dashboard is straightforward and easy to navigate, making the whole process hassle-free. We especially appreciate how clear the insights are, as they have enabled us to make better decisions based on genuine customer feedback. Since implementing Lipscore, we've gathered a significant number of reviews. It has genuinely made a positive impact. **What do you dislike about Lipscore?** We have no complaints; thus far, our experience with Lipscore has been great. **What problems is Lipscore solving and how is that benefiting you?** Lipscore takes the hassle out of gathering and handling customer reviews. The platform is straightforward to use, and the insights we get from the dashboard are easy to understand and super valuable. Thanks to those insights, we’ve seen a real boost in our Google rankings, stronger customer relationships, and a noticeable increase in sales. It’s honestly made a big impact on our business. **Official Response from Tone Loberg:** > Thank you for your fantastic review! 😊 We're thrilled to hear that Lipscore has made collecting and managing reviews so easy for you and that our insights have helped boost your Google ranking, sales, and social proof. It’s great to know that our customer service and user-friendly dashboard are making a difference. We truly appreciate your support and look forward to continuing to help you grow! ### 2. Seamless Shopify Integration, Easy Real Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Steve B. **Reviewed Date:** January 27, 2026 **What do you like best about Lipscore?** I find Lipscore easy to use, which is a big plus for me. The integration with Shopify is another aspect I really appreciate, as it makes it easy to get real reviews that are product-specific. It's also straightforward to show real user product reviews directly on our site. **What do you dislike about Lipscore?** I find the way we send out the review invitations with Lipscore pretty limited. Being able to send a direct link would be easier. Also, as a small company, it has been hard to get enough reviews for GA. **What problems is Lipscore solving and how is that benefiting you?** Lipscore allows me to show real user product reviews directly on our site and easily get product-specific reviews. The Shopify integration is also a valuable feature. **Official Response from Tone Loberg:** > Thanks for the review! Great to hear the Shopify integration and ease of use are working well for you. We appreciate the feedback on invitations — it’s helpful as we continue to improve the experience. 👏 ### 3. Individually Customizable with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Julian K. | Chief of Customer Experience **Reviewed Date:** January 27, 2026 **What do you like best about Lipscore?** I can manually configure and set up a lot with Lipscore, which I like. I also like that I can actively invite product reviews. Additionally, it has a great appearance. Everything can be customized very individually, so it fits our e-commerce. After a few small difficulties at the beginning, the setup worked wonderfully and we had good support. **What do you dislike about Lipscore?** Unfortunately, there are no batches yet that could be used for other purposes such as commercials. **What problems is Lipscore solving and how is that benefiting you?** Lipscore makes our site more credible and directs customers back after purchase. I can manually adjust a lot and actively invite reviews, which makes it ideal for our e-commerce. **Official Response from Tone Loberg:** > Thanks so much for the great feedback! We're glad Lipscore is a good fit for your e-commerce setup and that our support helped get things running smoothly. We'll keep your suggestion about badges in mind as we continue to improve! 🙌 ### 4. A review platform that pulls through on its promises - 5 stars **Rating:** 5.0/5.0 stars **Reviewed by:** Joe A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Lipscore?** Our experience with Lipscore has been pleasure. Setup for our WooCommerce store was quick & straightforward. As soon as the ball started rolling, we saw a dramatic increase in the number of reviews left on our website. The platform allows us to passively increase the number of reviews we receive with no intervention needed from our side (besides the occasional non-compliant review). We run a CBD business and being so means there are restrictions on the reviews and testimonials we can publicise from customers. We’ve been using Lipscore’s AI moderation tool which flags non-compliant reviews to the team based off customised instructions. We can then contact the customer through the platform and ask them to adjust their review. The process is effortless and we’ve been very happy with the results so far. Invitations are delayed to allow the customer to properly test the product which helps us to gain more useful reviews and insights. We’ve had various widgets added throughout the site which look great and fit into the site’s design & our branding. Every team member we have worked with to get onboard & setup has been fantastic & support is exceptional. We worked primarily with Angela & Georgina Turnell who both provided outstanding support & always resolved any issue we had. We truly don’t have a bad word to say, it is an effective review platform that pulls through on its promises. 5 stars from us. **What do you dislike about Lipscore?** We've only been setup for a few months but so far, we haven't come across and dislikes or issues. **What problems is Lipscore solving and how is that benefiting you?** The biggest issue that Lipscore has resolved for us is the moderation of non-compliant reviews. The time taken to review flagged submissions is minimal and we can effortlessly ask customers to tweak and re-submit their reviews. More generally, the platform is helping us to generate real reviews from authenticated customers. Invitations are delayed to allow customers a chance to test our products properly so reviews are more thorough which is critical for us. **Official Response from Tone Loberg:** > Thank you so much for the glowing review and 5 stars! 🌟 We're thrilled to hear that Lipscore has made it easy to collect more reviews and that our AI moderation tool fits your needs so well. It's great to know that both the platform and support team have made a positive impact. We're excited to keep supporting your growth! 🙌 ### 5. Authentic Customer Reviews from Verified Buyers **Rating:** 4.5/5.0 stars **Reviewed by:** Carol A. | Feedback Reviewer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Lipscore?** Authentic reviews from customers who have bought the products. **What do you dislike about Lipscore?** Customers often manage to click 1* when they really meant to leave a 5* review after complete satisfaction. These take business time to turn around. **What problems is Lipscore solving and how is that benefiting you?** Providing genuine feedback from customers which should boost future sales **Official Response from Tone Loberg:** > Thanks for the feedback! We're glad Lipscore is helping you collect authentic reviews. And yes — those misclicks can definitely be frustrating. We're always looking for ways to streamline that process! 👍 ### 6. Highly Customizable, Easy to Use for E-commerce Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Emma D. **Reviewed Date:** January 27, 2026 **What do you like best about Lipscore?** I like that Lipscore is easy to use and customize. The ability to change colors and placements helps match the aesthetics of our high-end shop. I also appreciate the nice design. **What do you dislike about Lipscore?** I would like to customize more when it comes to invitations, like having different invite dates based on products. Also, while the initial setup was okay, we had to do a lot of customizations. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps me publish reviews on our ecommerce shop, building authenticity and community. **Official Response from Tone Loberg:** > Thanks for the great feedback! We're glad Lipscore supports your brand look and helps build trust. We appreciate your input on invitations — it's noted as we continue improving. 👌 ### 7. Reliable platform with agile support-handling **Rating:** 4.5/5.0 stars **Reviewed by:** Bjørnar Førre S. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Lipscore?** As a company delivering intangible services, we are probably one of the more unorthodox customers of Lipscore. However, it also proves that their solutions can be tailored for rating and reviewing services, as opposed to the more typical e-commerce customer. What I like most about Real Reviews by Lipscore is that their team is very friendly and accommodating, solving any outstanding issues on-the-go. Moreover, their solution just works, with no or very little downtime. And of course, the minimal complexity of the integration and implementation also helps! **What do you dislike about Lipscore?** As far as I understand, Real Reviews by Lipscore is a relatively small company. Focusing on growth may be prioritized over delivering promised functionality on-time. I would say this has happened to some extent, but it has never been a real issue. Secondly, I guess their admin-platform could be better, providing more insights and better filtering-options. The process that requires most follow-ups are submitted reviews where the customer provided the wrong score. This process is manual as Lipscore, for obvious reasons, have to verify that this is true. WIthout this verfication, it is much easier to manipulate the data, and thus I understand very well why this process may be time-consuming. **What problems is Lipscore solving and how is that benefiting you?** Real Reviews by Lipscore enables us to gather qualitative and quantitative insights from our customers. As long as the services we deliver are at the level we expect them to be, these solutions also provide us with a competitive advantage in the form of a customer satisfaction quantitative score with qualitative insights to back it up. **Official Response from Tone Loberg:** > Thank you so much for your thoughtful review, Bjørnar! 🌟 We’re thrilled to hear that our solution works well for your business and that you’re happy with our support. Your feedback about the admin platform and review correction process is valuable — we’ll definitely keep this in mind as we continue to improve. Thanks again for being a great partner! 🤝 ### 8. Good service and excellent customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** rasmus m. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Lipscore?** Easy to use. Really smooth integration and setup. Modern system and solution for both us as admin and end consumer. Fair pricing. Good customer service. **What do you dislike about Lipscore?** The graphic profile feels a bit outdated some times. **What problems is Lipscore solving and how is that benefiting you?** All the issues that we are facing with customer reviews! Build trust for our customers and gain sales. Also help customers to take the right decision before their purchase as well. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're happy to hear that you find Lipscore easy to use and that our customer support meets your expectations. Your feedback on the graphic profile is appreciated, and we’re always looking for ways to improve. Let us know if there's anything we can do for you! ### 9. User-Friendly Tool Perfect for Managing Multiple Webshops **Rating:** 5.0/5.0 stars **Reviewed by:** Zwartgroen B. | MP-specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Lipscore?** This is a fantastic and user-friendly tool, especially for anyone responsible for managing multiple webshops. It truly makes the process much easier and more enjoyable. **What do you dislike about Lipscore?** Adding invitation languages. To be fair, as soon as we mentioned it to the team, it became a feature request. We felt immediately heard and appreciated their quick attention to our feedback. **What problems is Lipscore solving and how is that benefiting you?** Handling feedback across several webshops is made easy with this service, especially considering the very affordable all-in price. **Official Response from Tone Loberg:** > Thanks so much for the great review! We're happy to hear Lipscore makes it easier to manage feedback across your webshops, and we really appreciate your input on invitation languages — glad you felt heard! 🙌 ### 10. Lipscore – A reliable solution for customer reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Leif K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Lipscore?** We at Kring Hälsa AB have used Lipscore to collect and manage customer reviews, and we are extremely satisfied with the results. Lipscore makes it easy to get genuine and verified customer reviews, providing both us and our customers with a transparent view of our products and services. What we really appreciate is how smooth and user-friendly the system is. We have noticed a clear increase in the number of reviews, and the insight we gain from our customers' feedback is invaluable. Lipscore helps us build trust and improve our business based on direct input from our customers. Additionally, Lipscore offers fantastic support – quick and professional help when needed. Thanks to this solution, we can ensure that our customers have the best possible shopping experience. We can highly recommend Lipscore to all e-commerce companies looking for a simple, effective, and reliable method to collect and manage customer reviews. Lipscore is easy to implement and integrate. **What do you dislike about Lipscore?** We have nothing negative to say about Lipscore. **What problems is Lipscore solving and how is that benefiting you?** Lipscore makes it easy to get genuine and verified customer reviews, providing both us and our customers with a transparent view of our products and services. **Official Response from Tone Loberg:** > Thanks for the fantastic review! 😊 We're thrilled to hear Lipscore is helping you build trust, gain insights, and deliver a better customer experience. Great to have you on board! ### 11. A valuable and trusted partner to our organisation. **Rating:** 5.0/5.0 stars **Reviewed by:** Alice N. | Communication strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Lipscore?** The Real Reviews by Lipscore provide our customers with a transparent view into our organisation, reinforcing our brand values of honesty and strong customer service. This openness builds trust and strengthens our overall reputation. One particularly valuable feature is the ability to respond to potentially negative reviews before they are published on our website. This functionality has allowed us to proactively address concerns and significantly reduce the number of negative reviews displayed publicly. Lipscore has proven to be an excellent partner in supporting our commitment to customer satisfaction and brand integrity. **What do you dislike about Lipscore?** Like all organisations that display customer reviews on their website, there is always a risk of negative feedback impacting the brand. However, we see this as a valuable opportunity. It encourages us to stay alert and continuously improve, motivating our customer service team to uphold and enhance the high standards that are so integral to our brand. Embracing this level of transparency not only keeps us accountable but also reinforces the trust we build with our customers. **What problems is Lipscore solving and how is that benefiting you?** Real Reviews by Lipscore give us a unique opportunity to monitor customer satisfaction on a daily basis, without the need for time-consuming customer surveys. This real-time feedback is invaluable for quickly identifying areas of improvement and ensuring that we consistently meet our customers’ expectations **Official Response from Tone Loberg:** > Thank you for the thoughtful review! 😊 We're glad Lipscore is helping you build trust, protect your brand, and gain valuable real-time insights. We truly appreciate the partnership! ### 12. Reliable Review Platform with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie D. | Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Lipscore?** We've been using Lipscore to collect customer reviews on our website, and the experience has been nothing short of excellent. From the very start, the setup was straightforward — everything was intuitive and streamlined, allowing us to get up and running in no time. One of the standout aspects of the service is the support. The account managers are friendly, knowledgeable, and genuinely invested in helping us succeed. Any time we’ve had a question or needed assistance, the response has been impressively quick and helpful. The platform itself is very user-friendly, making it easy for our team to manage and display reviews without any technical hurdles. Since implementing it, we've noticed a clear boost in customer engagement and trust. I highly recommend Lipscore to any business looking to build credibility and showcase real customer feedback with minimal hassle! **What do you dislike about Lipscore?** While the service isn’t as widely recognised as some of the bigger names in the review collection industry, the value it delivers — especially at a much lower cost, more than makes up for it. It might lack the brand recognition of household names, but the performance and support are right on par, if not better. **What problems is Lipscore solving and how is that benefiting you?** This service has made it much easier for us to collect and display customer reviews directly on our website. Instead of spending time manually asking for feedback, everything is automated — helping us get more genuine reviews with minimal effort. The result is a noticeable boost in customer trust and engagement, as visitors can see real feedback from others right on the site. While it may not be as well-known as some of the big names in the review industry, the value it offers is outstanding. The platform is affordable, easy to use, and backed by a friendly support team that’s quick to help whenever we need it. For the price and the features, switching to this service has definitely been worth it. **Official Response from Tone Loberg:** > Thank you so much for the fantastic review! 🙌 We're thrilled to hear that Lipscore has been easy to use and delivering real value — and that our support team has made a difference. We’re proud to help you build trust and boost engagement with authentic customer feedback! 💬✨ ### 13. Positive customer service and experience with the platform so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Lipscore?** We have had a very positive customer service experience so far with our friendly and responsive account manager Angela. Good training on how to use the platform which offers a significant step up on communicating with our reviewers than what Trustpilot offer. Good response rates achieved in the first months and overall happy with the experience to date. **What do you dislike about Lipscore?** Nothing negative stands out at this point, all positive. **What problems is Lipscore solving and how is that benefiting you?** We are able to communicate much more effectively with customers who might leave a bad review or rating. We often receive low ratings from customers by accident and Lipscore offers us a good method of asking our customers to re-rate the product or give us more information, this is great for combatting any negative reviews or ratings that either can be resolved or the customer did not mean to give. We are gathering more product ratings and reviews than on Trustpilot before enabling us to show a larger proportion of 5* reviews on our website across our large catalogue of products. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're delighted to hear that you've had a positive experience with our platform and that Angela has been a valuable support. It’s fantastic to see that Lipscore is helping you communicate more effectively with customers and achieve better response rates. We’re glad you're seeing more product ratings and reviews than before, and we appreciate you sharing your experience. Looking forward to supporting your continued success! ### 14. Excellent Customer Service and Quick Support **Rating:** 4.5/5.0 stars **Reviewed by:** Satu V. | Marketing Manager | Ecommerce B2B & B2C, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Lipscore?** Good level of service for managed accounts **What do you dislike about Lipscore?** Less wellknown provider than trust pilot **What problems is Lipscore solving and how is that benefiting you?** Helping customers with purchase decisons **Official Response from Tone Loberg:** > Thanks for the review! We're glad to hear you've had a positive experience with our support team. Being less known than others just means we work even harder to deliver great results — and we appreciate you being part of that journey! 💪 ### 15. Collecting genuine reviews has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Elise S. | Driftssjef, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Lipscore?** Lipscore is easy to use and an incredibly valuable tool for collecting genuine customer reviews. Since switching to Lipscore, we have seen a noticeable increase in the number of reviews we receive. It is reassuring to know that Lipscore is a trustworthy company that adheres to official guidelines and complies with GDPR regulations, ensuring customer privacy and data protection. Our customers also tell us that they truly appreciate being able to read authentic feedback from other real buyers. Additionally, the detailed statistics make it easy for us to track which products are performing well and identify those who receive lower ratings, helping us continuously improve our offering. **What do you dislike about Lipscore?** At this point, there is nothing we dislike about Lipscore. The platform has met our expectations. **What problems is Lipscore solving and how is that benefiting you?** Real Reviews by Lipscore solves the challenge of collecting genuine, verified customer feedback in an easy and efficient way. By encouraging real customers to leave reviews shortly after their purchase, we receive more authentic feedback, which helps build trust with potential customers. The insights we gain from the reviews and the available statistics allow us to better understand customer satisfaction and identify areas for improvement in our product offering. Overall, it strengthens our credibility and supports our business growth. **Official Response from Tone Loberg:** > Thank you for the amazing review! 🙌 We're so glad Lipscore is helping you collect more genuine reviews, gain valuable insights, and build trust with your customers. Your feedback means a lot—and we're happy to hear the platform is meeting your expectations! 😊 ### 16. Real reviews from real orders **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Lipscore?** We have been using lipscore for a couple of years now and its been great so far. The setup was very hands off and we were kept updated the whole way through. Being able to back date review request a couple of months allowed for a nice batch of reviews to hit the site in a short time which got the ball rolling and hasn't stopped rolling from there. We get around a 30% response rate which is outstanding and mostly down to how easy they make leaving a rating, only a couple of clicks for the customer! They are very open to feedback and the yearly review calls have been really helpful, tip and tricks given have had a real and noticeable impact. **What do you dislike about Lipscore?** I have spoken to lipscore about this and it is something they are looking into. I would love to be able to reply to rating no just reviews, as we get the occasional 1 star rating and not being able to show publicly that we have at least tried to reach out to the customer and resolve whatever issue they have had is unfortunate. **What problems is Lipscore solving and how is that benefiting you?** Giving my customer an easy and safe way to leave product reviews on our website **Official Response from Tone Loberg:** > Thanks so much for the great review! 😊 We’re thrilled to hear Lipscore has made it easy to collect real reviews and that the response rate has been strong. We really appreciate your feedback about replying to ratings—we hear you, and it’s on our radar. Thanks for being a valued partner! 🚀 ### 17. A Great Tool – Even Better with Local Support **Rating:** 5.0/5.0 stars **Reviewed by:** Silje S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Lipscore?** I really like using Lipscore because it’s simple and easy to work with. Their customer service is excellent, always quick and helpful. The results we get from the surveys also help build a strong reputation for our brand, which is incredibly valuable. **What do you dislike about Lipscore?** One challenge we experienced in the beginning was that all the content and communication were in English. Our first customer manager also only communicated in English, which created some distance and made it harder to feel fully connected to Lipscore. Things improved significantly once we were assigned someone who speaks our language – it made communication much easier and more personal. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps us collect trustworthy feedback from our customers in a simple and efficient way. This is especially important for us, as it builds credibility and plays a key role in helping new customers choose us with confidence. **Official Response from Tone Loberg:** > Thanks for the great review! 😊 We're glad Lipscore is helping you build trust and credibility. Also appreciate your feedback on local support—happy to hear communication has improved! ### 18. The highest-value reviews-service I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Ole B. | Head of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Lipscore?** Great onboarding, Fantastic response-rates, Easy-to-use platform. Always used Truspilot, but In my prior job I changed from Trustpilot to Lipscore in an attempt to make more out of reviews. Got a new job now where I chose a market leader as that was the partner of the dev-agency. Took 1/2 year and I came back to Lipscore. Love it. **What do you dislike about Lipscore?** They are not the cheapest option, but the value is great! **What problems is Lipscore solving and how is that benefiting you?** More reviews. **Official Response from Tone Loberg:** > Thanks so much for the kind words and for coming back to Lipscore — that means a lot! We're glad you're seeing the value and getting great results. Always here if you need anything! 🙌 ### 19. The best review platform I've ever worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** August K. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Lipscore?** We've been using Lipscore to gather real ratings and reviews from our customers at Garphyttan for almost two years now. In this time, we've managed to exceed our wildest imagination in terms of how many of our customers that leave a review of either their purchase or their product! The interface is really user-friendly, the integration was smooth, and the support and help you get from the team is better and more genuine than any of our other partners. I want to give a shout out to Jenelyn who has been a rock since we launched. If you're looking for a new review platform for your business – look no further! **What do you dislike about Lipscore?** There is nothing we dislike about Lipscore. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps ut to gather and showcase real reviews from real customers, helping to give credability to our products. **Official Response from Tone Loberg:** > Thank you so much for the fantastic review! We're thrilled to hear that Lipscore has exceeded your expectations and made such a big impact at Garphyttan. Huge thanks for the kind words about our team—and especially Jenelyn, who’ll be so happy to read this! We’re proud to support your growth with real, trustworthy reviews 💬⭐ ### 20. Great tool for collecting and managing authentic customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Lina J. | E-Commerce Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Lipscore?** The interface is intuitive and easy to work with, both for our customers and our team. We really appreciate how efficiently reviews are collected post-purchase without any complicated setup. The ability to respond publicly or privately to feedback has strengthened our customer relationships. Their support team is also quick and helpful. **What do you dislike about Lipscore?** It would be great if there were better filtering and bulk management tools inside the admin portal. **What problems is Lipscore solving and how is that benefiting you?** Real Reviews by Lipscore helps us gather authentic customer feedback with minimal effort. It simplifies the process of collecting and managing product and service reviews, improves our visibility online, and increases customer trust. It has also helped us detect potential issues early and adjust both product offerings and service routines accordingly. **Official Response from Tone Loberg:** > Thanks for the great review! 😊 We're glad Lipscore helps strengthen customer relationships and build trust. Appreciate the feedback on filtering and bulk tools—it's noted and valued! ### 21. Effective and user-friendly solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Lipscore?** Lipscore has made it very easy to collect and display genuine customer reviews in our online store. The system is easy to implement and provides good conversion by making it easy for customers to give feedback. We also greatly appreciate the automation around collecting reviews after purchase, as well as the seamless integration with WooCommerce. The dashboard is intuitive. **What do you dislike about Lipscore?** The only thing we've found a bit cumbersome is when a customer makes a mistake in their review and wants to change it. It requires manual follow-up and involvement from our side. It would be useful to have an easier way to handle such requests directly in the system. **What problems is Lipscore solving and how is that benefiting you?** Before Lipscore, we struggled to collect enough product reviews, and the ones we did get were often not verified or trustworthy. Lipscore solves this by automating the process of collecting real reviews from actual customers after purchase. This has helped us build trust with potential buyers, increase conversions, and gain valuable insights into how customers perceive our products. The verified reviews also improve our SEO and make our product pages more credible and informative. **Official Response from Tone Loberg:** > Thanks for the great review! 😊 We're glad Lipscore has helped you build trust, increase conversions, and collect more verified reviews. Appreciate the feedback on editing reviews—we’ll take that into consideration as we continue to improve the platform! ### 22. Reliable, user-friendly review platform that boosts customer trust **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanos P. | Head of marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Lipscore?** Lipscore is super easy to use and has really helped us get more reviews at our company. The automated review requests make it simple for customers to share their feedback, and the whole process runs smoothly. Honestly, the best part has been working with Angela, our account manager. She’s been amazing—always quick to help, friendly, and really knows her stuff. She’s made the whole experience even better. **What do you dislike about Lipscore?** There’s honestly not much to dislike. If I had to pick something, it would be cool to see more insights or stats on how reviews impact sales. But overall, it’s been a great experience. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps us collect genuine customer reviews easily, which is super important in our industry where advertising is limited. The automated review requests save us time and boost customer engagement, helping build trust with new customers. It’s made managing and displaying reviews simple, and that’s had a real impact on how customers see our brand. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're glad Lipscore makes collecting reviews easy and that the automated requests save you time. Huge shoutout to Angela—we’ll share your kind words with her! We appreciate your feedback on insights into review impact and will keep it in mind. Thanks for trusting Lipscore to help build customer trust—we’re excited to support your success! ### 23. Effortless and Effective Review Tool with Seamless ERP Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ulf E. A. | Shareholder / part-time CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Lipscore?** We’ve been using Lipscore at Garasjetid for over a few years now, and it’s one of those tools that "just works"—and delivers clear value without complexity. The implementation was straightforward, and the platform’s user interface is intuitive, both for our team and for our customers. It has significantly increased the volume and quality of product reviews we collect, which helps boost both trust and conversions. What really makes Lipscore stand out is how seamlessly it integrates with our ERP system. This tight integration ensures that the review requests are triggered automatically at the right time and linked to the correct products, which has saved us countless hours of manual work. It also ensures accuracy and consistency across channels. The customer support has been prompt and professional, and the team at Lipscore actively listens to feedback and keeps improving the platform. For any e-commerce business looking to enhance their product credibility and customer engagement with minimal operational hassle, I highly recommend Lipscore. Pros: Super easy to use and manage Smooth ERP and e-commerce integration Excellent support team Reliable and fast implementation Helps boost SEO and conversions **What do you dislike about Lipscore?** Cons: None worth mentioning so far Price **What problems is Lipscore solving and how is that benefiting you?** 1. Low Review Volume and Customer Engagement Before Lipscore, we struggled to collect consistent and authentic product reviews. Customers were rarely motivated to leave feedback after purchase. Lipscore’s automated post-purchase review invitations changed that entirely. We now receive a high volume of verified reviews, which provides valuable social proof and enhances customer trust in our product range. 2. Manual Work and Lack of Integration Previously, review management required manual follow-ups and disconnected workflows. Lipscore integrates seamlessly with our ERP and e-commerce systems, automating the process from order completion to review collection. This eliminates manual tasks, ensures data accuracy, and keeps our internal resources focused on value-adding activities. 3. Lack of Insight and Visibility We also lacked structured insight into how our customers felt about specific products. Lipscore provides clear, actionable feedback with reporting that we can trust. It’s helped us make smarter decisions about product assortment, supplier negotiations, and marketing focus. **Official Response from Tone Loberg:** > Thank you for the fantastic review! 🙌 We're so glad Lipscore helps you save time, boost trust, and drive conversions. Great to hear the ERP integration is making a real difference—appreciate your trust and feedback! 😊 ### 24. Lipscore helps build trust with authentic reviews, enhancing credibility and buyer confidence. **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa A. | Head of Marketing & E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Lipscore?** We’ve been very happy with Lipscore and the impact it has had on our business. The platform has made it easy for us to collect and showcase real customer reviews, helping us build trust and credibility around our products. Having authentic feedback directly from our customers has been invaluable, allowing us to improve our offerings while also giving new shoppers the confidence to purchase. Lipscore’s seamless integration and high review response rates have made it a great tool for strengthening our brand’s reputation. We highly recommend it to any e-commerce business looking to leverage customer feedback effectively! **What do you dislike about Lipscore?** The back end feels outdated and complicated. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps us collect and display authentic customer reviews effortlessly, ensuring a steady flow of real feedback. This has been crucial in building trust around our products, giving potential buyers the confidence to make a purchase. The high review response rates also provide valuable insights that help us continuously improve our offerings. By making the review process seamless and effective, Lipscore has strengthened our brand’s credibility and boosted conversions. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're thrilled to hear that Lipscore has helped you build trust, strengthen your brand, and boost conversions with authentic customer feedback. Your input on the back end is appreciated, and we’re always working on improvements. Thanks for recommending us—we’re glad to be part of your success! ### 25. We recommend Lipscore! **Rating:** 5.0/5.0 stars **Reviewed by:** Eirik J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Lipscore?** What we like best about Lipscore is its remarkable ability to achieve high response rates from our customers. The platform’s intuitive design makes it incredibly easy for customers to leave feedback, which ensures we consistently receive a wealth of actionable insights. Additionally, the seamless integration with our website enhances user experience and maximizes engagement without disrupting the shopping process. **What do you dislike about Lipscore?** While we are overall highly satisfied with Lipscore, we do notice that the customization options for feedback forms are somewhat limited. Expanding these options would allow us to tailor the feedback process more closely to our specific needs. Additionally, we would appreciate more advanced filtering capabilities in the analytics dashboard to better segment the customer data and refine our strategies accordingly. Moreover, a significant drawback is the lack of mobile-friendly email templates, which restricts our ability to engage effectively with customers on mobile devices. **What problems is Lipscore solving and how is that benefiting you?** Lipscore has been instrumental in solving several key challenges at Game-On AS. Firstly, it significantly improves our ability to collect customer feedback, which was previously sparse and sporadic. With Lipscore, we now receive a high volume of feedback directly from our customers immediately after their purchase, providing us with real-time insights into customer satisfaction and product quality. This influx of feedback supports our product development and customer service teams by highlighting areas that delight customers or need improvement. As a result, we've been able to make informed decisions that directly enhance our product offerings and customer experience. Furthermore, Lipscore's analytics capabilities allow us to monitor customer satisfaction trends over time, helping us to gauge the effectiveness of new initiatives and services. This ongoing loop of feedback and improvement is essential for maintaining our competitive edge and fostering customer loyalty. The direct benefits include increased customer engagement, improved product quality, and higher overall customer satisfaction, which collectively contribute to a stronger brand reputation and increased sales. **Official Response from Tone Loberg:** > Thank you for your thoughtful review and recommendation! 😊 We're delighted to hear that Lipscore’s high response rates, seamless integration, and actionable insights are making a difference for you. We appreciate your feedback on customization, filtering options, and mobile-friendly templates—improving our platform is always a priority! Your success in leveraging customer feedback to enhance products and customer experience is exactly what we aim for. Thanks again for sharing your experience! ### 26. A solid ratings and reviews service that covers all the basics at a very reasonable price **Rating:** 4.0/5.0 stars **Reviewed by:** Alex M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Lipscore?** The unique flow of asking for ratings and reviews results in an above industry response rate. The self serve portal is intuitive and clear. Implementation was simple and handled extremely efficiently by the Lipscore tech team - it was easy to integrate with my Shopify store. The account rep was friendly, knowledgeable and attentive. Although my customers place reviews and ratings almost every day, we only need one person to check in occasionally to keep up to speed. **What do you dislike about Lipscore?** The speed of new feature developments is a little slow, but this in no way detracts from the stability and usefulness of the core product. **What problems is Lipscore solving and how is that benefiting you?** Social proof for retail purchases driving confidence in product choices. **Official Response from Tone Loberg:** > Thanks so much for the great review! 😊 We're glad you’re seeing strong results and found the setup smooth. Appreciate the feedback on feature development — noted! Glad Lipscore is helping boost confidence and conversions. 🚀 ### 27. Lipscore has significantly accelerated our product review collection process. **Rating:** 4.5/5.0 stars **Reviewed by:** Aku H. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Lipscore?** It offers a straightforward and efficient way to gather feedback on both products and service quality. The collaboration and customer support have been smooth, and the team has helped us optimize settings and invitations. As an eCommerce Manager, I can confidently say this was the right choice when evaluating different product review service providers! **What do you dislike about Lipscore?** Some of the automated messages could benefit from better translations. Ideally, we would also like the ability to customize these messages ourselves, rather than relying on market-specific defaults (e.g., a single message/translation for the Finnish market). **What problems is Lipscore solving and how is that benefiting you?** Accelerate our product review collection process, which helps with SEO and builds social proof. **Official Response from Tone Loberg:** > Thanks for the great review! 😊 We're happy to hear Lipscore has helped speed up your review collection and support your SEO efforts. Your feedback on translations is noted—thank you! ### 28. Competent service and staff, however a little shady pricing through questionable sales rep. **Rating:** 3.0/5.0 stars **Reviewed by:** Micke Thaison . | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Lipscore?** Nice and good implementation on Prestashop, once it was done. Very helpful and competent tech staff. Seems to be helpful for customers. **What do you dislike about Lipscore?** Initial contact with sales rep left us a little confused. Certain features were described as 'it just works' however the implementation/onboarding took longer than expected. And a certain feature to get the stars on to Google didn't work because we're lacking GTIN-numbers. This was not mentioned when we signed up. Also, the annual price was very high. Furthermore the service demands alot of attention to really fly. As a small business (around 10 employees) it's pretty hard to keep up with all customer feedback. **What problems is Lipscore solving and how is that benefiting you?** Having stars and real reviews for customers to make a decision upon. **Official Response from Tone Loberg:** > Thanks for your honest feedback and kind words about our tech team and Prestashop integration! 🙌 We're sorry to hear that your initial experience with sales and onboarding didn’t meet expectations. Your input helps us improve communication and transparency going forward. We’re here to support you and make sure Lipscore works as smoothly as possible for your business! ✨ ### 29. Probably the best review platform available **Rating:** 5.0/5.0 stars **Reviewed by:** Dean B. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Lipscore?** Coming from Trustpilot where we had a response rate of 2% I was sceptical about review platforms, but since signing up to Lipscore we have received at 20%+ response rate. Everything was easy to setup and integrate. Customer support has been responsive and helpful. **What do you dislike about Lipscore?** Nothing, everything exceeds expectations. **What problems is Lipscore solving and how is that benefiting you?** We always struggled to generate product reviews, especially for new products. The way Lipscore works to gather reviews and ratings is far superior to other platforms we've used in the past. This has resulted in a conversation rate of 23% for people leaving product reviews. This is up from 2% from Trustpilot. **Official Response from Tone Loberg:** > Wow—thank you for the amazing review! 🙌 We’re thrilled to hear Lipscore has boosted your response rate and exceeded expectations. Big kudos to your team for making the most of the platform! 🚀 ### 30. Great sollution for companies which want to tighten customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Hubert R. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Lipscore?** The team of Lipscore is very helpful - you can set your pricing and all facilities by your needs - all of onboarding actions went pretty fast. In the beginning of using platform Lipscore provide you a training meeting when you can learn all the possiblities of them. Additionally collecting reviews with Lipscore is simply and fast. What's important you have permission to the statistics about your sells and conversion of your products all the time.I highly recommend it **What do you dislike about Lipscore?** There is no disadventages of using Lipscore - all goes well. **What problems is Lipscore solving and how is that benefiting you?** Lipscore is helping to get feedback from our customers - it's great when we collect positive reviews, but when we get a bad ones we knew with what we have to work with. **Official Response from Tone Loberg:** > Thank you for your fantastic review! 😊 We're thrilled to hear that Lipscore has made it easy for you to collect and analyze customer feedback while streamlining onboarding. Your recommendation means a lot to us! If you ever need any assistance, our team is always here to help. ### 31. The perfect partner for collecting reviews and build trust on a global market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Lipscore?** Great functions, customizable, simple to implement and use, and a great support team that helps and listens to the feedback we have. If there's anything we need, they listen, take it to development and make it usable in a short time. **What do you dislike about Lipscore?** Not anything I can come up with actually. **What problems is Lipscore solving and how is that benefiting you?** They help us in building trust and giving our customers better experience when they're browsing our web shop, looking for the right product. With Lipscore, we're able to share customers feedback on our products that helps future customers in their decision making. We are able to share insights from real people that actually are using the products. **Official Response from Tone Loberg:** > Thank you for your fantastic review! 🌟 We’re thrilled to hear that Lipscore helps you build trust and support your customers’ decisions. We truly appreciate your feedback and look forward to continuing our great collaboration. 🤝 ### 32. Lipscore helped us increase cosumer feedback on service and product reviwes. **Rating:** 4.5/5.0 stars **Reviewed by:** Marte S. | e-com manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Lipscore?** Easy innisight, easy to navigate and respond to costumer reviews. Helps us build trust and a closer relationship with our costumers. **What do you dislike about Lipscore?** I don't know yet. So far Lipscore has met our expectations. **What problems is Lipscore solving and how is that benefiting you?** It is easy to answer our costumers in case of bad review an clarify in front of everyone to see. We can seside our selves what sort of reviews to publish and not. It's easy for our custumers to write a review so that we increase the number of reviews. **Official Response from Tone Loberg:** > Thanks for the great review! 😊 We’re happy to hear Lipscore is helping you build trust, connect with customers, and boost review volume. Glad it’s meeting your expectations so far! ### 33. LipScore helps to quickly and easily collect customer reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Lipscore?** LipScore helps us quickly and easily collect customer ratings and reviews. The platform is easy to use, and adjustments can be made quickly and without complications. I particularly like the fast and direct customer support. I always have a contact person I can reach out to with questions. **What do you dislike about Lipscore?** For Switzerland, it would be practical if translations were made without ß. Otherwise, nothing to note. **What problems is Lipscore solving and how is that benefiting you?** Product ratings and reviews can be collected quickly and easily. **Official Response from Tone Loberg:** > Thanks so much for your review! We're happy to hear that Lipscore makes it easy for you to collect reviews and that our support team has been helpful. Great point about the Swiss German translations — we'll take that feedback on board. Appreciate you sharing! 🙌 ### 34. We are highly satisfied with Lipscore and the impact it has on our business **Rating:** 4.5/5.0 stars **Reviewed by:** Malene E. | E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Lipscore?** Lipscore stands out with its high response rates and ease of use. Unlike other review platforms that require multiple steps, Lipscore makes it incredibly simple for customers to leave feedback. This has significantly increased the number of verified reviews we receive, helping us build trust with our customers. Additionally, Lipscore’s integration with our e-commerce platform was seamless, making it effortless to display genuine customer reviews and ratings on our product pages. Their customer support is outstanding, always quick to respond and proactive in helping us optimize the service. **What do you dislike about Lipscore?** If I had to mention one area for improvement, it would be that I’d love to see more customization options for how to categorize reviews on our side. While the system is user-friendly and effective, a bit more flexibility in design of email templates would be a great addition. **What problems is Lipscore solving and how is that benefiting you?** Lipscore gives customers reliable insights, guiding them to make informed shopping decisions directly on the Product Detail Page. For us as a webshop, it builds trust and credibility, allowing us to interact with customers through replies, maintain an open dialogue, and follow up after their purchase. This not only enhances the shopping experience but also strengthens customer relationships while boosting our overall conversion rate. **Official Response from Tone Loberg:** > Thanks for the great review! 🙌 We're thrilled that Lipscore helps you build trust, boost conversions, and connect with customers. Appreciate your input on customization—it's valuable as we continue improving. Thanks for being a great partner! 😊 ### 35. Efficient Review Collection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Lipscore?** Lipscore as a product is designed and does work well. The email follow-up campaigns sent to customers after the purchase are very helpful in collecting reviews from both of our Shopify stores. I really like how you can manage multiple websites and accounts from one master account. It simplifies payments and performance tracking because it is all done from one dashboard. One of the areas where Lipscore has been exceptional to work with has been on customer service. Onboarding was easier with a sales rep who understood our industry. The Integration team was great as well – the app was put in within a short period of time and I was impressed by how quickly they did it. **What do you dislike about Lipscore?** The only downside is that the UI feels a bit outdated and clunky. A more modern and polished interface would improve the overall user experience. Additionally, greater customisation options for email templates would be a great feature to have, allowing brands to align review request emails more closely with their branding. **What problems is Lipscore solving and how is that benefiting you?** Lipscore is helping us streamline the process of gathering reviews for our Shopify stores by sending automated customer review requests. Before Lipscore, gathering verified customer reviews was more work to do manually, and response rates were unreliable. With Lipscore, customers receive review request emails automatically sent to them once they make a purchase, thereby receiving a steady flow of genuine reviews. This has actually helped us build social proof, which is quite crucial when it comes to optimising customer trust and conversion rates. The other major benefit is that Lipscore allows us to manage reviews for multiple websites in a single master account, and this makes it much easier to track performance, analyse customer opinions, and manage payments all under one roof. This integration has saved us effort and time and provided us with valuable insights into customer experiences. All in all, Lipscore has streamlined review management to be simpler, more automated, and more efficient, assisting us in building brand credibility and enhancing eCommerce performance. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're glad Lipscore has streamlined review collection for your Shopify stores and that our onboarding and support exceeded expectations. We appreciate your feedback on the UI and customization options—continuous improvement is a priority, and your input helps. Thanks again for sharing your experience! ### 36. Generally great service **Rating:** 4.0/5.0 stars **Reviewed by:** Guru O. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lipscore?** Lipscore allow us to review certain customer reviews that contain words which we as a company do not advise or advertise our products do as they are supplements. This allows us to help keep out legal obligations in check and not publish reviews which state these factors. **What do you dislike about Lipscore?** We have two brands on lipscore we have recently launched a new brand and would like to use lipscore on our new brands website, however i have phoned the number available emailed the contacts i have and have not received any response or communication so we have been unable to set this up. **What problems is Lipscore solving and how is that benefiting you?** We are a supplement business however our supplements have not gone through clinical trials to prove that they can help with specific things, legally we can not make claims about our products due to this. Lipscore helps us manage reviews which state specific topics that we do not advertise and cannot advertise our products for due to legal reasons. **Official Response from Tone Loberg:** > Thank you for your review! We're so pleased to hear that Lipscore helps you manage your reviews while staying compliant with legal requirements—transparency and control are key, and we’re glad we can support you in this way. We sincerely apologize for the difficulty you had in reaching us regarding your new brand. That’s certainly not the experience we want for our customers. However, we’re happy to confirm that our team has since been in touch and that the situation is now resolved. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help! Thanks again for your feedback, and we appreciate having you on board! ### 37. Telia Finland is extremely happy with Lipscore as our provider for ratings & reviews -related needs **Rating:** 5.0/5.0 stars **Reviewed by:** Henri J. | Online Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lipscore?** At Telia Finland we are very pleased to collaborate with Lipscore for our needs regarding ratings, reviews and general customer satisfaction understanding. The CX data, being both quantitative and qualitative, provides us valuable insight to our purchase flow, delivery process and product portfolio. Lipscore has been able to fulfill their promises and more concerning an industry-high response rate, fluent customisation, easy-to-use dashboards and so forth. We were impressed with straightforward custom implementation and integration. The seamless co-operation with Lipscore contact people makes life easier for us by proactive best practices guidance and a happy to help -attitude. Would definitely recommend Lipscore as a potential partner for anyone looking for an uplift on their digital CX and conversion; we are getting solid value for money from partnering with them. **What do you dislike about Lipscore?** We have been very happy with the variety of features, but an even more customisable premium package could be something to discuss with them for a company seeking a fully customised solution. **What problems is Lipscore solving and how is that benefiting you?** We're happy with Lipscores ability to provide data-driven, customer validated answers to complex questions regarding digital CX and delivery flow, and have seen a decent boost in add-to-cart conversions. Also, we're happy to not have to invest a bunch of time to moderation due to the AI-driven automatic moderation. **Official Response from Tone Loberg:** > Thank you for your fantastic review! 😊 We're thrilled to hear that Lipscore has provided valuable insights into your CX, purchase flow, and product portfolio while delivering industry-high response rates and seamless customization. It’s great to know our proactive support and AI-driven moderation are making a difference for you. We appreciate your feedback on customization options and will keep that in mind for future improvements. Thanks for being a valued partner—we’re excited to continue supporting Telia Finland’s success! ### 38. What's not to like? **Rating:** 5.0/5.0 stars **Reviewed by:** Verity S. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lipscore?** I love how readily customers now leave reviews because Lipscore make it so easy for them to do so! I received more reviews in the first 3 months of using Lipscore than I have in 10 years with other feedback mechanisms! Customer Service is splendid - responsive, they listen and respond efficiently! **What do you dislike about Lipscore?** So far, I haven't found anything to dislike about LipScore. I'm 7 months in using the tool and all I have seen is a huge upside. **What problems is Lipscore solving and how is that benefiting you?** Historically I have struggled to encourage customers to leave reviews. Lipscore make it so easy that uptake is about 30%. The detail that customers leave is really helping to fuel sales for me. **Official Response from Tone Loberg:** > Thank you for your amazing review! 😊 We're thrilled to hear how easily Lipscore is helping you collect reviews—30% uptake is fantastic! 🚀 It’s great to know our customer service has been responsive and helpful. We appreciate your support and look forward to seeing your continued success! ### 39. Large and well-designed system **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrik B. | CRM manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Lipscore?** Lipscore is a comprehensive and large program. There are many ways to integrate the system, and good opportunities to design the appearance to your liking. Very good guidance during setup, but also how to use the program. Skilled and reassuring employees who help. **What do you dislike about Lipscore?** Lacks the ability to differentiate between B2B and B2C customers. **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps us collect and display product and service reviews on our website. We had a different provider, and the response rate has increased significantly. **Official Response from Tone Loberg:** > Thanks for the great feedback! 😊 We're glad Lipscore is working well for you and that our team has supported you along the way. Noted on the B2B/B2C point—we’ll keep improving! 🚀 ### 40. Head of operations **Rating:** 4.5/5.0 stars **Reviewed by:** Anette H. | Head of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Lipscore?** The best part about Lipscore is that the system can automatically request feedback from customers after purchase, saving time and ensuring smooth collection of data. In addition, there is authentic feedback, which provides reliable ratings. We get real and visible reviews that contribute to increased trust among potential customers, which can lead to higher sales. **What do you dislike about Lipscore?** Less visibility on external platforms, the price can be a bit high **What problems is Lipscore solving and how is that benefiting you?** We get a good overview af all the reviews in one system, wich gives us good insight into customer satification, product quality and areas for improvement. **Official Response from Tone Loberg:** > Thanks for the great feedback! 😊 We're glad to hear that automated collection and authentic reviews are saving you time and building trust. We'll keep working to deliver even more value and visibility! ### 41. brilliant for the website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lipscore?** it's great that customers are able to leave ratings about the individual items in their orders, which as a result can encourage new/existing customers to try those items. the customer support are also great for sending over any reviews to be amended, and action this relatively quickly. **What do you dislike about Lipscore?** the only negative about lipscore would be the rating selection, as we have a lot of customers incorrectly selecting negative reviews. if the buttons were bigger/clearer for customers to choose, that would definitely help. overall though amazing **What problems is Lipscore solving and how is that benefiting you?** lipscore is solving customer reviews for us, making sure they are clearly visible to bring more traffic to our products resulting in more orders. **Official Response from Tone Loberg:** > Thank you for your review! 😊 We’re glad to hear that Lipscore is helping showcase product ratings and boost customer confidence. It’s also great to know our support team has been responsive and helpful! We appreciate your feedback on the rating selection and will take it into consideration for future improvements. Thanks for being a valued customer! 🚀 ### 42. The best reviews platform on the planet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Lipscore?** Lipscore makes it so simple for the customer to leave an honest review about their feedback, which is then displayed in several ways to benefit our business, with handy widgets & website plugins. It was extremely easy to implement and integrate with out current tech stack and the customer support we have always received from Lipscore has been extremely high quality. **What do you dislike about Lipscore?** There aren't multiple predefined templates to select review requests from. It only takes a couple minutes to build one out but that is the only thing I've found that isn't a market-leading standard with Lipscore. **What problems is Lipscore solving and how is that benefiting you?** Lipscore gives our customers a platform to voice their honest feedback around their experience while using our business. This is then easy for us to display to other potential customers to help conversion rate on our website. **Official Response from Tone Loberg:** > Thank you for your amazing review! 😊 We're thrilled that Lipscore makes it easy for your customers to share honest feedback and helps boost conversions. It’s great to hear that integration was smooth and that our customer support has met your expectations! We appreciate your input on review request templates and will take it into consideration. ### 43. Great Review Service **Rating:** 5.0/5.0 stars **Reviewed by:** Robin T. | Ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Lipscore?** After switching to lipscore we've seen an huge increase in the amount of reviews and ratings we recieve, also the ability to adjust and style the invitations to suit us and our customers as well as a number of invitation setup settings available makes this a great product! **What do you dislike about Lipscore?** No real isses yet a couple years in, a way to encourage customers to attach an image of their products would be great tough **What problems is Lipscore solving and how is that benefiting you?** Collecting reviews to help us improve our services as well as showing other potential customers that our service and products are good **Official Response from Tone Loberg:** > Thank you for your great review, Robin! 😊 We're thrilled to hear that Lipscore has helped you collect more reviews and that you appreciate the customization options. Your suggestion about encouraging customers to attach images is a great idea—we'll keep it in mind! ### 44. Smooth and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Mathias K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Lipscore?** We have been using Lipscore within our organization, and we find the platform straightforward to implement and use. It is user-friendly, allowing the entire team to quickly get started and incorporate it into their daily tasks. The tool has proven effective in gathering customer feedback and providing valuable insights. **What do you dislike about Lipscore?** Nothing so far , have been using it for a few years now **What problems is Lipscore solving and how is that benefiting you?** Lipscore helps us capture customers with product inquiries, deliveries, and complaints. Thanks to the system, we are able to identify these customers and find a suitable solution. **Official Response from Tone Loberg:** > Thank you for your great review! 😊 We're glad to hear that Lipscore is easy to use, integrates smoothly into your workflow, and provides valuable customer insights. It’s fantastic that the platform helps you address customer inquiries and find solutions efficiently. We appreciate your support! ### 45. Fantasic! **Rating:** 5.0/5.0 stars **Reviewed by:** Harald H. | Digital markedsfører, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Lipscore?** Seamless integration. It is very easy to setup and get started. **What do you dislike about Lipscore?** Nothing. it's everything i need to get valuable feedback. **What problems is Lipscore solving and how is that benefiting you?** To get in touch with our customers and recieve valuable feedback that we would not otherwise recieve. **Official Response from Tone Loberg:** > Thanks so much for the fantastic review! We're glad to hear the setup was smooth and that you're getting valuable feedback from your customers. Great to have you with us! 🙌 ### 46. Trustworthy and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Lipscore?** I like that the reviews are from real customers and that it's so easy to use that people actually submit a review. **What do you dislike about Lipscore?** I wish there were more variations for sending reviews. Some products can be reviewed right away, while others require them to be used first. Unfortunately, you can only set one rule for sending, not different settings for different products/product categories. **What problems is Lipscore solving and how is that benefiting you?** Real reviews gives us valueable information about our products/service and how they are performing. Would highly recommend. **Official Response from Tone Loberg:** > Thanks so much for the great review! We're glad to hear you find Lipscore easy to use and that the focus on real customer feedback is valuable for you. Your input about sending rules is noted — it’s a useful insight as we continue improving the platform. Appreciate the recommendation! 🙌 ### 47. Cost effective review solution **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Lipscore?** The Lipscore platform is really easy to use - setting our account up was easy and the team helped to integrate it easily with our website. The dashboard allows very good analytics for reviewing performance, validating reviews, responding to customers with negative scores, and exporting reviews for use elsewhere. **What do you dislike about Lipscore?** The export function is a little hard to find. **What problems is Lipscore solving and how is that benefiting you?** Lipscore product reviews gives social proof to products on our ecommerce website, helping our conversion rate. Service Reviews have also helped our site SEO and organic traffic as we are seen as a more reputable website. **Official Response from Tone Loberg:** > Thanks for the great review! 🙌 We're glad to hear Lipscore is helping boost your conversion rate and SEO while being easy to use. Appreciate the feedback on the export function — we'll look into making it more intuitive. Thanks for choosing Lipscore! 😊 ### 48. Excellent Reviews Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Lipscore?** Mostly I find the platform is easy to use and navigate, and has a really smooth migration process from other review platforms. The support team are also very easy to reach and are really knowledgeable too. **What do you dislike about Lipscore?** Sometimes customers don't always understand the star ratings and can be a little confused by it, but it's rare and fixable. **What problems is Lipscore solving and how is that benefiting you?** It's helping us to ensure our customers are having an excellent experience shopping from us, giving them confidence in their purchases and as such build that confidence benefits us by driving conversion. **Official Response from Tone Loberg:** > Thanks for the excellent review! 😊 Great to hear the migration was smooth and that support has been helpful. We appreciate the feedback on star ratings—it’s something we’re always working to improve! ### 49. Easy and secure review plattform, both for us and for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina G. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Lipscore?** The Lipscore team always put me as a customer in first hand and gives perfect service. It is easy to implement and gives both me and my customers a good experience in the review plattform. **What do you dislike about Lipscore?** The only downside is that it is sometimes a bit hard to make adjustments after our brand identity, but have found a way that is working ok for us at the moment. **What problems is Lipscore solving and how is that benefiting you?** Lipscore is helping us as a clothing brand to collect reviews from our customers, both service and product reviews. This helps us to understand the customer satisfaction in an easy way and also to help us detect potential problems with our customer service, user experience or with our products. **Official Response from Tone Loberg:** > Thank you for your kind words! 😊 We're happy to hear that Lipscore has been easy to implement and provides a great experience for both you and your customers. Customer satisfaction is our top priority, so it’s great to know our team is meeting your expectations! We appreciate your feedback on brand customization and will keep it in mind for future improvements. Thanks again for sharing your experience! ### 50. Excellent, friendly and speedy service **Rating:** 5.0/5.0 stars **Reviewed by:** Sue B. | Customer Service Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Lipscore?** We get very good customer feedback from Lipscore, which in turn helps our business evolve. If we have any issues or queries, these are very dealt with very efficiently. The system overall is easy to use and I use it most days **What do you dislike about Lipscore?** Not being able to share reviews and ratings across different websites that we have **What problems is Lipscore solving and how is that benefiting you?** Lispscore provides us with customer feedback both good and bad that we can evolve from as and when requried **Official Response from Tone Loberg:** > Thanks for your lovely review! We're so pleased to hear that Lipscore is helping your business grow by providing valuable customer feedback. It's great to know you find the system easy to use and that our team has been able to support you efficiently. We also appreciate your thoughts on review syndication—we reached out to clarify that it's already enabled for all your websites and working as expected. If you ever have any other questions, we're always happy to help! ## Lipscore Discussions - [What is Lipscore used for?](https://www.g2.com/discussions/what-is-lipscore-used-for) - [View Lipscore pricing details and edition comparison](https://www.g2.com/products/lipscore/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A28%3A44+-0500&secure%5Bsession_id%5D=9405003a-ac62-422e-8cb4-e7947be6a68c&secure%5Btoken%5D=49ddf0b921b1827fd899a02b335bb99a285665f30a3b22f6ab976723662d48dc&format=llm_user) ## Lipscore Integrations - [Centra](https://www.g2.com/products/centra/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Voyado](https://www.g2.com/products/voyado/reviews) ## Lipscore Features **Collection** - Authentification - Review Forms - Personalization - Engagement **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Syndication - Insights - Content **Display Options** - Badges - Widgets - Integration & APIs **Generative AI** - AI Text Generation ## Top Lipscore Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (632 reviews)