Helpful Team and Excellent Account Support

One of the biggest positives has been the communication and ongoing support from the team. Having access to people who understand our business objectives and can offer practical recommendations makes a real difference.

Tijana has been particularly helpful, providing clear communication, regular support and a professional approach to account management.

Overall, a positive working relationship with a team that's approachable and easy to work with. Review collected by and hosted on G2.com.

Nothing I can think of - they were always on the ball when we required assistance or strategic implementation. Review collected by and hosted on G2.com.

Videowise's software is pretty cool. The idea of taking videos we already have and getting more value from them was hard to say no to. I also like that I can easily import videos from Instagram, TikTok, and Google Drive.

What’s been truly stellar, though, is their onboarding. We're three months into using Videowise and our onboarding is still ongoing and very hands-on. They genuinely want to make sure you're set up for success with the software. Review collected by and hosted on G2.com.

My only complaint is that their metrics are fairly generous. We've set up Videowise so most of our site visitors are exposed to a video and therefore count as an "influenced sale." I wish there were a way to set custom metrics so we could better gauge the software's true impact. That said, they do have built-in AB testing for certain modules, which helps show the impact quite clearly. Review collected by and hosted on G2.com.

Videowise has a very easy-to-use UX/UI interface, competitive pricing, and a great onboarding team. Overall, it’s been straightforward to get started and use. Review collected by and hosted on G2.com.

Every so often the amount of features available can be slightly overwhelming if you're not utilizing all of them. Review collected by and hosted on G2.com.

I’ve found Videowise to perform very well on our website. It’s become a valuable tool for improving the customer experience and showcasing video content across our video pages. I especially appreciate the customer service and support—the team is consistently quick to respond, helpful, and solution-oriented. They’re proactive about finding efficient fixes and regularly share useful feedback and recommendations on how we can improve our implementation and overall experience with the platform. A special mention to Katarina, who has been an amazing account manager: incredibly supportive, responsive, knowledgeable, and proactive. I genuinely enjoy working with the Videowise team and truly value the partnership and ongoing support.

The initial setup was straightforward, and the team’s guidance made it easy for us to implement the platform in just a few days. The Shopify integration has been seamless—selecting videos and adding them to different pages is very intuitive, and I was able to get up to speed quickly without extensive training. The video selection interface also makes it simple to browse our library and embed content exactly where we need it across product pages, collections, and landing pages.

UI/UX: Videowise delivers an excellent on-site experience with a clean, intuitive interface that integrates smoothly into our site. Users can purchase directly from videos through the shoppable features, which helps streamline the buying journey and reduces friction along the path to purchase. The platform is also very flexible: we can place videos almost anywhere with minimal restrictions, and they look polished and professional across placements. Overall, the visual presentation enhances the site rather than disrupting the existing aesthetic.

Pricing/ROI: The pricing has felt worthwhile given the uplift in conversion and the improved customer experience it supports.

Unexpected Benefits: We initially implemented Videowise mainly for UGC and influencer content, but we’ve since found it works extremely well for many types of video across the site. We’ve successfully used it for brand videos, product demos, and educational content on landing pages, which has expanded our use case well beyond our original intent and added meaningful value to our broader content strategy.

AI/Intelligence: I haven’t used the AI features in this platform yet. But it does offer some interesting options. Review collected by and hosted on G2.com.

I’ve asked the team to improve our processes so they aren’t so manual. For example, it would be really helpful if Videowise could automatically pull videos from our social media channels and suggest them for use on our website. It would also be great to get a reminder about how long we’ve been running the same video—something like a heads-up if it’s been five months and it might be time to refresh or update it. Review collected by and hosted on G2.com.

From start to finish the team has been super helpful with set up. It's great chatting with them in Slack! Katarina has been great :) The software is easy to use and integrate with Shopify. Review collected by and hosted on G2.com.

Some of the video set up details were hard for me to figure out myself when I was looking for videos to add from Instagram. That said, Katarina was quick to send me a tutorial Loom video! Review collected by and hosted on G2.com.

I use Videowise for multiple purposes, like storing videos faster, optimizing videos, and using widgets. I love the practical use of the tool. The response time of the videos is great. The initial setup was very easy, which I really appreciate. I didn't switch from another product, but I'm really satisfied with it. Special thanks for Tijana for making everything smooth and easier. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

What I like best about Videowise is how easy it is to turn videos into shoppable, high-converting experiences. The platform is intuitive, integrates smoothly with our store, and makes it simple to manage and track performance. On top of that, the support is amazing—Carlos and the team are always responsive, helpful, and genuinely invested in our success, which makes a huge difference. Review collected by and hosted on G2.com.

Honestly, there’s not much to dislike. If anything, some of the more advanced features can take a bit of time to fully get the hang of, and pricing might feel a bit steep for smaller teams. But overall, the team is super helpful and quick to step in whenever we need anything, which makes it easy to work through those things. Review collected by and hosted on G2.com.

What I appreciate most is that Videowise feels like a true partner, not just a tool. Carlos consistently shares new features, offers strategic guidance, and helps us get the most out of video in a way that stays aligned with our brand and conversion goals. Review collected by and hosted on G2.com.

There are frequent updates, and it can be difficult to navigate when the menus keep changing. At the same time, those updates also introduce great new features, so it’s hard to say I truly dislike it. Review collected by and hosted on G2.com.

I use Videowise to feature video content on our homepage and product description pages, and it allows us to feature user-generated content on our website effortlessly without having to worry about it affecting site performance. What I like most about Videowise is the ability to detect user-generated content and keep it all in one platform. It saves hours of time searching socials and allows you to keep everything organized. The initial setup was very easy, thanks to the incredible support. Review collected by and hosted on G2.com.

What would be great is if it was compatible with YouTube. We have a lot of content on there and Videowise isn't able to help us with it Review collected by and hosted on G2.com.

Videowise makes it really easy to add videos to our Shopify store, and we can clearly see a positive effect on sales and engagement. The support is excellent — whenever we need help, the team replies super fast. Tijana has been especially helpful. Overall, we’re very happy and will definitely keep using it :) Review collected by and hosted on G2.com.

There isn’t much to dislike. Like any tool, it takes a little time to explore all the features, but once you get the hang of it, it works smoothly. Review collected by and hosted on G2.com.