I first started to use Shopper Approved about 5 years ago and it offers the BEST customer service and support you with set up and management every step of the way! Their platform is very user-friendly, easy to use and offers great integrations. Review collected by and hosted on G2.com.

You get what you pay for! Shopper Approve is more expensive than most of its competitors but you get great value. Review collected by and hosted on G2.com.

The best part is Shopper Approved's integaration with our Google Merchant page becasue of which it is able to pull our Google stars and ratings into our Google Ads. That significantly improves CTR of our ads. Review collected by and hosted on G2.com.

The UI/UX feels a bit dated and can be a lot more intuitive. The navigation and fonts could be a lot more user friendly. The way how billing system sits in an external platform is also quite inconvenient. Review collected by and hosted on G2.com.

"Since then, their support team has been quick to help whenever we had questions, and we've noticed the review widgets are doing even more for our conversion rates than we initially expected. The automated review requests have also helped us collect a steady stream of fresh reviews without any extra effort on our end Review collected by and hosted on G2.com.

Would love to see deeper marketing analytics added down the road, like tracking how social campaigns and influencer partnerships tie into sales. That said, the core platform keeps getting better and easier to work with Review collected by and hosted on G2.com.

This was my first experience using Shopper Approved, and I found it very easy to integrate into our website. The review collection process was simple and helped us gather valuable customer feedback effortlessly. Review collected by and hosted on G2.com.

So far, I haven't encountered any major issues with Shopper Approved. As a first-time user, the platform has been easy to use and integrate. However, it took a little time to understand all the available features and settings. Review collected by and hosted on G2.com.

I love the integration at checkout and the seamless experience it provides for customers. It makes it much easier for us to obtain feedback and reviews from customers without as much effort, reducing friction at checkout or post-purchase. This really helps us boost our satisfaction score and be more responsive to customer feedback. I also love their support services; they’re always helpful when we have an issue. The initial setup was easy, basically plug and play, with the help of the implementation manager. Shopper Approved has significantly higher conversion for review completion compared to post-purchase email campaigns, with the integration at checkout and follow-up by email weeks later resulting in much more engagement. Review collected by and hosted on G2.com.

Everything is easy for me other than dealing with billing. The separate portal is hard to access, but the service team is helpful if I need anything. Review collected by and hosted on G2.com.

I really appreciate that Shopper Approved allows us to respond to customer feedback. It's been instrumental in addressing customer issues and motivating our team with positive feedback. The integration with our storefront is seamless, and the automation feature helps us reach out for additional feedback after product delivery, keeping our review feed fresh. Furthermore, shoppers have mentioned that reading the natural, unbiased user-generated reviews on our website influenced their purchasing decisions. The initial setup of Shopper Approved was straightforward, and integrating it with our Magento storefront was smooth and without any challenges. Review collected by and hosted on G2.com.

The email for collecting reviews can only be partially customized, which is limiting when trying to align with our brand's policy guidelines. It would be useful to have a feature that allows us to send periodic bulk requests for reviews to run campaigns and ensure we reach out to customers again for feedback. Additionally, it would be beneficial if the user-generated content (UGC) could be part of Google Reviews, as it currently isn't showing there. Review collected by and hosted on G2.com.

They seem to be making effort to improve the overall experience and their reputation, which I think is a big deal if we were to consider using their platform again. Review collected by and hosted on G2.com.

Brand recognition is huge in our business, keep improving this. Review collected by and hosted on G2.com.

They are very helpful and hold your hand. They also give you additional features to help you get more ranking on Google. They have actual people helping you manage your accounts. Review collected by and hosted on G2.com.

Compared to other self-serve options it's just not the best choice for us anymore. There are services which are much cheaper and do just as good of a job getting us reviews, plus they have affiliate program tools and features that shopper approved didn't have when we were there. Review collected by and hosted on G2.com.

The new addition of questions and answers has really been helpful for our customers. It's easy to manage and great at creating responses to get the customer the answers they need quickly. Review collected by and hosted on G2.com.

I'd like to see more guides and webinars for navigating and managing the user interface. Review collected by and hosted on G2.com.

I find Shopper Approved easy to use and appreciate its plug-in ability. We can easily display our reviews via our website. I like that customers don't need a profile to leave a review, unlike Google or Yelp. Additionally, I mentioned that the initial setup was pretty easy, which is a plus. We've had shopper approved for decades and overall have had a pretty good experience with it. Review collected by and hosted on G2.com.

I guess maybe the lack of AI impact relative to someone like Trustpilot. We notice that Trustpilot ratings get pulled into AI references like ChatGPT and such. Review collected by and hosted on G2.com.