# Paubox Reviews **Vendor:** Paubox **Category:** [Email Encryption Software](https://www.g2.com/categories/email-encryption) **Average Rating:** 4.9/5.0 **Total Reviews:** 551 ## About Paubox Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. ## Paubox Pros & Cons **What users like:** - Users love the **ease of use** of Paubox, appreciating its seamless integration and streamlined communication. (218 reviews) - Users appreciate the **seamless and secure email encryption** of Paubox, ensuring reliable protection for sensitive information. (176 reviews) - Users commend the **fantastic customer support** from Paubox, enhancing their experience through prompt and accommodating service. (147 reviews) - Users value the **peace of mind** from Paubox's HIPAA-compliant email security and excellent customer service. (139 reviews) - Users appreciate the **ease of setup** with Paubox, highlighting quick integration and supportive customer service throughout. (138 reviews) - Users value the **secure communication** provided by Paubox, ensuring safety for both personal and client information. (112 reviews) - HIPAA Compliance (105 reviews) - Users value the **secure and user-friendly email encryption** of Paubox, noting its seamless integration and ease of use. (103 reviews) - Users value the **seamless encryption integration** of Paubox, ensuring secure and protected communication effortlessly. (93 reviews) - Protection (72 reviews) **What users dislike:** - Users find Paubox **expensive** , noting high costs and lack of refunds for unused services as drawbacks. (51 reviews) - Users experience **email delivery issues** with Paubox, including misrouted messages and occasional bouncebacks, causing frustration. (32 reviews) - Users find the **difficult setup** of Paubox confusing, though support is available to assist with configuration issues. (25 reviews) - Users express concerns over the **subtlety of email encryption indications** , making clients hesitant to open secure emails. (18 reviews) - Users note the **encryption issues** with Paubox, particularly regarding visibility and initial message encryption for recipients. (13 reviews) - Users find the **limited features** of Paubox, like the basic contact form, unsatisfactory for their needs. (13 reviews) - Missing Features (12 reviews) - Email Filtering Issues (9 reviews) - Email Security (9 reviews) - False Positives (9 reviews) ## Paubox Reviews ### 1. Outstanding Support and Effortless Secure Email with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aubry D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Paubox?** The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! **What do you dislike about Paubox?** There is absolutely nothing to dislike! Seriously! **What problems is Paubox solving and how is that benefiting you?** It solves the safety and security concerns around HIPAA-compliant information and other protected health information. It also addresses the need for safe, secure email communication back and forth with clients who can’t realistically go through 10 different steps and two-factor authentication every single time. I’m not very technologically savvy, so my favorite part was that when I hadn’t done something correctly, I could get on a call with someone who walked me through it step by step, confirmed it was done properly, and had everything sorted out in less than 15 minutes. ### 2. Effortless HIPAA-Compliant Email Encryption That Clients Actually Read **Rating:** 5.0/5.0 stars **Reviewed by:** Myung Jin P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Paubox?** Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. **What do you dislike about Paubox?** Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliance risks, human error in secure communication, communication friction with patients, cybersecurity threats targeting healthcare, and IT complexity for small healthcare practices, like my solo private practice. All of this provides me with peace of mind about HIPAA, no portals for clients, and reduced risk of accidental PHI exposure. ### 3. HIPAA-Compliant Email and Forms That Give Clients Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Paubox?** I love Paubox becuase as a Licensed Professional Counselor, clients like to email back and forth often, and Paubox help me to ensure my clients that emails are protected, HIPPA compliant. Even if their mailbox can't receive the email Paubox will send it as an attachment. I am also able to use HIPPA compliant contact forms on my website. **What do you dislike about Paubox?** I cant' think of anything I dislike. Creating forms seemed to be not as user friendly, but it just took some time to understand how it works. **What problems is Paubox solving and how is that benefiting you?** Paubox is solving how to receive HIPPA compliant contact forms from my website. It also helps solve the problem of sending HIPPA compliant emails when client's are not as tech savvy or need something emailed to another stakeholder. ### 4. Smooth, Simple HIPAA-Compliant Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Paubox?** Overall it’s been a very smooth experience. Emails send normally without portals or extra passwords so it makes communicating with patients much easier. It’s especially convenient for sending X-rays and treatment plans while maintaining HIPAA compliance. The biggest advantage is simplicity for both staff and patients. **What do you dislike about Paubox?** One downside of Paubox is that it mainly encrypts emails during transit rather than offering full end-to-end encryption, so emails may not remain protected once they reach the recipient’s inbox. It’s also relatively expensive for small practices, especially when adding advanced security features. Compared to some competitors, Paubox offers less control over sent emails, such as revoking access, expiration settings, or detailed tracking. While the simplicity is a strength, organizations wanting maximum security and granular control may find it somewhat limited. **What problems is Paubox solving and how is that benefiting you?** Paubox solves the problem of sending HIPAA-compliant emails without making staff or patients deal with complicated portals, passwords, or extra login steps. It automatically encrypts emails while allowing us to continue using regular Gmail workflows, which makes communication much faster and easier for both the office and patients. For our practice, that means smoother sharing of X-rays, treatment plans, referrals, and patient information while reducing the risk of accidentally sending unsecured emails. It also helps improve efficiency because staff do not need extra training or additional steps to send compliant emails. ### 5. Seamless HIPAA-Compliant Email with Outlook—No Client Logins Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Cortnee S. | LPC Licensed Professional Counselor , Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Paubox?** For my business, Cortnee Counseling, I really value being able to integrate Paubox with an email server I prefer to use, like Outlook. I also appreciate that my clients don’t need any additional logins, while still maintaining HIPAA compliance. When I was deciding on the email setup for my business, one of my top priorities was to provide my clients with an easy, smooth experience when I email them. **What do you dislike about Paubox?** I have not found a downside. It truly is a service I highly value as a mental health professional operating my own private practice. A way to remain HIPAA compliant and have the email server I prefer. **What problems is Paubox solving and how is that benefiting you?** It is solving the issue of finding an email server that checks all the boxes while remaining HIPAA compliant. ### 6. Easy Setup with HIPAA-Compliant Email and Intake Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Therapist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Paubox?** I like that it offers ways to make my email and my intake form HIPAA compliant. The setup instructions were very detailed and easy to follow, which made the process straightforward. Customer service has also been very helpful and responds quickly whenever I have questions. **What do you dislike about Paubox?** no complaints thus far, they have been very helpful with anything I've needed. **What problems is Paubox solving and how is that benefiting you?** Paubox provides automatic, HIPAA‑compliant email encryption without requiring portals or passwords. It helps protect PHI, reduces the risk of breaches, blocks phishing and spam, and keeps every message secure by default. For my practice, this improves the client experience, cuts down on administrative time spent troubleshooting email access, and strengthens my overall compliance posture. It also lets me communicate confidently with clients, caregivers, referral sources, and insurers. Overall, it supports my professional credibility and gives me peace of mind knowing our email communication stays secure without adding extra steps to my workflow. ### 7. Peace of Mind with Effortless HIPAA-Compliant Email **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Owner, Sole Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Paubox?** It's peace of mind knowing that my email communication is HIPAA compliant. I also appreciated the implementation team at Paubox taking the time to help me set it up as I was having issues doing so on my own. They are very knowledgeable (not just with Paubox but also with the various other systems they need to work with such as Google Workspace) and patient. **What do you dislike about Paubox?** I'm still not fully clear on all of it's functions/features and I don't always have the time to sit through webinars to learn about them. **What problems is Paubox solving and how is that benefiting you?** I want to make sure that my email is truly HIPAA compliant, since with other products I used in the past, it was never clear whether they actually met the necessary standards, even though I thought they did. ### 8. Seamless encryption solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Paubox?** I searched for a long time for a low cost, seamless and simple solution for our email encryption. Every time another office sent us an encrypted email we had to make a log in for a portal and it drove us all nuts. I didn't want to contribute to other offices having the same feelings when they received messages from our office. I looked at other products that required us to check buttons or monitor different settings every time we would send an email, but Paubox doesn't require any of this! You don't have to do anything out of the ordinary-It is so easy. If I didn't see the "encryption verified by paubox" at the bottom of every email, I wouldn't even recognize any barrier at all to retrieving and reading messages. **What do you dislike about Paubox?** That everyone isn't using it! Help eliminate cumbersome portals and move to Paubox. You won't regret it. **What problems is Paubox solving and how is that benefiting you?** Encrypting HIPAA sensitive patient information in every email. ### 9. I Love Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden R. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Paubox?** The customer service is amazing. They are so helpful, quick to respond, they are open to ideas and feedback, and just so nice! It's a set it and forget it type of system and the set up is easy. Seamless integration with Gsuite. It's a hassle-free way for me and my therapy clients to communicate securely. I use their forms frequently and it makes it so easy to gather the data I need in an efficient way. **What do you dislike about Paubox?** Nothing- any little quirks that need to be worked out have been ironed out with the help of customer service. **What problems is Paubox solving and how is that benefiting you?** It is so helpful knowing that my email communication with therapy clients is secure and HIPAA compliant. The paubox forms has solved my issue of how to collect signatures on consent forms as well as how to easily customize intake questions and gather/organize the info I need for my waitlist. Its great to be able to put a link on my website right to the forms. I love it that my client's don't have to sign into a platform/remember passwords to anything but their email in order to securely message with me. ### 10. Very Happy with Paubox as a Private Practice Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Hadasah C. | Speech-Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Paubox?** Customer support helped me set everything up. I appreciate that I can send HIPAA compliant emails through my work email instead of using a portal. **What do you dislike about Paubox?** As of right now, I cannot think of anything about Paubox that I dislike; I would get concerned sometimes because I didn't see the "Secured by Paubox - HITRUST certified" signature when I sent out an email, but when I get a response, I see it in the email thread. **What problems is Paubox solving and how is that benefiting you?** The portal can be cumbersome to use; being able to send HIPAA-compliant emails is convenient for both the clients and myself. ## Paubox Discussions - [Are there any fees for a Business Associate Agreement?](https://www.g2.com/discussions/are-there-any-fees-for-a-business-associate-agreement) - 2 comments, 2 upvotes - [Outlook integration](https://www.g2.com/discussions/paubox-outlook-integration) - 1 comment, 1 upvote - [Does Paubox interface with Salesforce or other CRM platforms?](https://www.g2.com/discussions/37231-does-paubox-interface-with-salesforce-or-other-crm-platforms) - 2 comments, 1 upvote - [Can I use my smartphone with Paubox?](https://www.g2.com/discussions/can-i-use-my-smartphone-with-paubox) - 2 comments, 1 upvote - [Are replies to my emails encrypted?](https://www.g2.com/discussions/are-replies-to-my-emails-encrypted) - 1 comment, 1 upvote - [View Paubox pricing details and edition comparison](https://www.g2.com/products/paubox/reviews/paubox-review-1159118?section=pricing&secure%5Bexpires_at%5D=2026-05-16+17%3A51%3A00+-0500&secure%5Bsession_id%5D=94b1f99f-560f-4576-9dc7-78add3d13d3b&secure%5Btoken%5D=f6ef78a5c030888f06bc17136f8e2e9d0c44142ac93c490ad6eddbf72be60201&format=llm_user) ## Paubox Integrations - [Apple Mail](https://www.g2.com/products/apple-mail/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Squarespace Domains](https://www.g2.com/products/squarespace-domains/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Paubox Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Administration** - Data Management - Incident Logs - Reporting **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Encryption Techniques - Email Encryption** - Transport Encryption - End-to-End Encryption **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Compliance** - Access Management - DLP Configuration - Sensitive Data Compliance **Governance** - Access Control - Compliance - Data Visibility **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Authentication, Verification, and Access Controls - Email Encryption** - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation ## Top Paubox Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (572 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (403 reviews) - [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) - 4.8/5.0 (97 reviews)