# Paubox Reviews **Vendor:** Paubox **Category:** [Email Encryption Software](https://www.g2.com/categories/email-encryption) **Average Rating:** 4.9/5.0 **Total Reviews:** 551 ## About Paubox Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. ## Paubox Pros & Cons **What users like:** - Users love the **ease of use** of Paubox, appreciating its seamless integration and streamlined communication. (218 reviews) - Users appreciate the **seamless and secure email encryption** of Paubox, ensuring reliable protection for sensitive information. (176 reviews) - Users commend the **fantastic customer support** from Paubox, enhancing their experience through prompt and accommodating service. (147 reviews) - Users value the **peace of mind** from Paubox's HIPAA-compliant email security and excellent customer service. (139 reviews) - Users appreciate the **ease of setup** with Paubox, highlighting quick integration and supportive customer service throughout. (138 reviews) - Users value the **secure communication** provided by Paubox, ensuring safety for both personal and client information. (112 reviews) - HIPAA Compliance (105 reviews) - Users value the **secure and user-friendly email encryption** of Paubox, noting its seamless integration and ease of use. (103 reviews) - Users value the **seamless encryption integration** of Paubox, ensuring secure and protected communication effortlessly. (93 reviews) - Protection (72 reviews) **What users dislike:** - Users find Paubox **expensive** , noting high costs and lack of refunds for unused services as drawbacks. (51 reviews) - Users experience **email delivery issues** with Paubox, including misrouted messages and occasional bouncebacks, causing frustration. (32 reviews) - Users find the **difficult setup** of Paubox confusing, though support is available to assist with configuration issues. (25 reviews) - Users express concerns over the **subtlety of email encryption indications** , making clients hesitant to open secure emails. (18 reviews) - Users note the **encryption issues** with Paubox, particularly regarding visibility and initial message encryption for recipients. (13 reviews) - Users find the **limited features** of Paubox, like the basic contact form, unsatisfactory for their needs. (13 reviews) - Missing Features (12 reviews) - Email Filtering Issues (9 reviews) - Email Security (9 reviews) - False Positives (9 reviews) ## Paubox Reviews ### 1. Outstanding Support and Effortless Secure Email with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aubry D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Paubox?** The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! **What do you dislike about Paubox?** There is absolutely nothing to dislike! Seriously! **What problems is Paubox solving and how is that benefiting you?** It solves the safety and security concerns around HIPAA-compliant information and other protected health information. It also addresses the need for safe, secure email communication back and forth with clients who can’t realistically go through 10 different steps and two-factor authentication every single time. I’m not very technologically savvy, so my favorite part was that when I hadn’t done something correctly, I could get on a call with someone who walked me through it step by step, confirmed it was done properly, and had everything sorted out in less than 15 minutes. ### 2. Effortless HIPAA-Compliant Email Encryption That Clients Actually Read **Rating:** 5.0/5.0 stars **Reviewed by:** Myung Jin P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Paubox?** Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. **What do you dislike about Paubox?** Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliance risks, human error in secure communication, communication friction with patients, cybersecurity threats targeting healthcare, and IT complexity for small healthcare practices, like my solo private practice. All of this provides me with peace of mind about HIPAA, no portals for clients, and reduced risk of accidental PHI exposure. ### 3. HIPAA-Compliant Email and Forms That Give Clients Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Paubox?** I love Paubox becuase as a Licensed Professional Counselor, clients like to email back and forth often, and Paubox help me to ensure my clients that emails are protected, HIPPA compliant. Even if their mailbox can't receive the email Paubox will send it as an attachment. I am also able to use HIPPA compliant contact forms on my website. **What do you dislike about Paubox?** I cant' think of anything I dislike. Creating forms seemed to be not as user friendly, but it just took some time to understand how it works. **What problems is Paubox solving and how is that benefiting you?** Paubox is solving how to receive HIPPA compliant contact forms from my website. It also helps solve the problem of sending HIPPA compliant emails when client's are not as tech savvy or need something emailed to another stakeholder. ### 4. Smooth, Simple HIPAA-Compliant Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Paubox?** Overall it’s been a very smooth experience. Emails send normally without portals or extra passwords so it makes communicating with patients much easier. It’s especially convenient for sending X-rays and treatment plans while maintaining HIPAA compliance. The biggest advantage is simplicity for both staff and patients. **What do you dislike about Paubox?** One downside of Paubox is that it mainly encrypts emails during transit rather than offering full end-to-end encryption, so emails may not remain protected once they reach the recipient’s inbox. It’s also relatively expensive for small practices, especially when adding advanced security features. Compared to some competitors, Paubox offers less control over sent emails, such as revoking access, expiration settings, or detailed tracking. While the simplicity is a strength, organizations wanting maximum security and granular control may find it somewhat limited. **What problems is Paubox solving and how is that benefiting you?** Paubox solves the problem of sending HIPAA-compliant emails without making staff or patients deal with complicated portals, passwords, or extra login steps. It automatically encrypts emails while allowing us to continue using regular Gmail workflows, which makes communication much faster and easier for both the office and patients. For our practice, that means smoother sharing of X-rays, treatment plans, referrals, and patient information while reducing the risk of accidentally sending unsecured emails. It also helps improve efficiency because staff do not need extra training or additional steps to send compliant emails. ### 5. Seamless HIPAA-Compliant Email with Outlook—No Client Logins Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Cortnee S. | LPC Licensed Professional Counselor , Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Paubox?** For my business, Cortnee Counseling, I really value being able to integrate Paubox with an email server I prefer to use, like Outlook. I also appreciate that my clients don’t need any additional logins, while still maintaining HIPAA compliance. When I was deciding on the email setup for my business, one of my top priorities was to provide my clients with an easy, smooth experience when I email them. **What do you dislike about Paubox?** I have not found a downside. It truly is a service I highly value as a mental health professional operating my own private practice. A way to remain HIPAA compliant and have the email server I prefer. **What problems is Paubox solving and how is that benefiting you?** It is solving the issue of finding an email server that checks all the boxes while remaining HIPAA compliant. ### 6. Easy Setup with HIPAA-Compliant Email and Intake Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Therapist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Paubox?** I like that it offers ways to make my email and my intake form HIPAA compliant. The setup instructions were very detailed and easy to follow, which made the process straightforward. Customer service has also been very helpful and responds quickly whenever I have questions. **What do you dislike about Paubox?** no complaints thus far, they have been very helpful with anything I've needed. **What problems is Paubox solving and how is that benefiting you?** Paubox provides automatic, HIPAA‑compliant email encryption without requiring portals or passwords. It helps protect PHI, reduces the risk of breaches, blocks phishing and spam, and keeps every message secure by default. For my practice, this improves the client experience, cuts down on administrative time spent troubleshooting email access, and strengthens my overall compliance posture. It also lets me communicate confidently with clients, caregivers, referral sources, and insurers. Overall, it supports my professional credibility and gives me peace of mind knowing our email communication stays secure without adding extra steps to my workflow. ### 7. Peace of Mind with Effortless HIPAA-Compliant Email **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Owner, Sole Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Paubox?** It's peace of mind knowing that my email communication is HIPAA compliant. I also appreciated the implementation team at Paubox taking the time to help me set it up as I was having issues doing so on my own. They are very knowledgeable (not just with Paubox but also with the various other systems they need to work with such as Google Workspace) and patient. **What do you dislike about Paubox?** I'm still not fully clear on all of it's functions/features and I don't always have the time to sit through webinars to learn about them. **What problems is Paubox solving and how is that benefiting you?** I want to make sure that my email is truly HIPAA compliant, since with other products I used in the past, it was never clear whether they actually met the necessary standards, even though I thought they did. ### 8. Seamless encryption solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Paubox?** I searched for a long time for a low cost, seamless and simple solution for our email encryption. Every time another office sent us an encrypted email we had to make a log in for a portal and it drove us all nuts. I didn't want to contribute to other offices having the same feelings when they received messages from our office. I looked at other products that required us to check buttons or monitor different settings every time we would send an email, but Paubox doesn't require any of this! You don't have to do anything out of the ordinary-It is so easy. If I didn't see the "encryption verified by paubox" at the bottom of every email, I wouldn't even recognize any barrier at all to retrieving and reading messages. **What do you dislike about Paubox?** That everyone isn't using it! Help eliminate cumbersome portals and move to Paubox. You won't regret it. **What problems is Paubox solving and how is that benefiting you?** Encrypting HIPAA sensitive patient information in every email. ### 9. I Love Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden R. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Paubox?** The customer service is amazing. They are so helpful, quick to respond, they are open to ideas and feedback, and just so nice! It's a set it and forget it type of system and the set up is easy. Seamless integration with Gsuite. It's a hassle-free way for me and my therapy clients to communicate securely. I use their forms frequently and it makes it so easy to gather the data I need in an efficient way. **What do you dislike about Paubox?** Nothing- any little quirks that need to be worked out have been ironed out with the help of customer service. **What problems is Paubox solving and how is that benefiting you?** It is so helpful knowing that my email communication with therapy clients is secure and HIPAA compliant. The paubox forms has solved my issue of how to collect signatures on consent forms as well as how to easily customize intake questions and gather/organize the info I need for my waitlist. Its great to be able to put a link on my website right to the forms. I love it that my client's don't have to sign into a platform/remember passwords to anything but their email in order to securely message with me. ### 10. Very Happy with Paubox as a Private Practice Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Hadasah C. | Speech-Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Paubox?** Customer support helped me set everything up. I appreciate that I can send HIPAA compliant emails through my work email instead of using a portal. **What do you dislike about Paubox?** As of right now, I cannot think of anything about Paubox that I dislike; I would get concerned sometimes because I didn't see the "Secured by Paubox - HITRUST certified" signature when I sent out an email, but when I get a response, I see it in the email thread. **What problems is Paubox solving and how is that benefiting you?** The portal can be cumbersome to use; being able to send HIPAA-compliant emails is convenient for both the clients and myself. ### 11. Overall we have been very happy with our Paubox experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Phil A. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Paubox?** It is easy to understand and to navigate the interface. Also, any interaction that we have had with a Paubox representative has been possitive even if they weren't able to immediately resolve an issue. **What do you dislike about Paubox?** The only negative I can even give is that we occasionally get false positive in the quarantine. This is to be expected. Nothing like that can be 100% perfect all the time. **What problems is Paubox solving and how is that benefiting you?** Paubox has provided an easy solution when it comes to preventing potentially harmful and unwanted emails. There are so many options that we have available to take advantage of, which is a great thing. ### 12. Peace of Mind for Secure Patient Emailing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Paubox?** What I like most about Paubox, as a practice owner, is the peace of mind it gives me and my staff when we email patients and vendors. It adds another layer of security in both a practical and emotional sense, and it helps ease anxiety in a world where cybersecurity breaches and hacks feel increasingly common. **What do you dislike about Paubox?** What I dislike about Paubox is the lack of support during implementation, and then not having readily available tech support if something goes wrong afterward. As a practice owner who wears many hats, it’s difficult to handle the integration and troubleshooting on my own while trying to manage Paubox and connect it with Wix and then GoogleSuite. It would be much nicer if they offered a one-time integration or implementation service for those of us who aren’t very tech-savvy. When the DMARD or TXT somehow expires, it would be nice to have better 1 on 1 assistance. **What problems is Paubox solving and how is that benefiting you?** HIPPA compliance and encryption for patient emails, staff emails, and vendor emails for my entire dermatology practice. ### 13. Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Paubox?** I'm very happy Paubox. The email encryption is seamless and hassle free. The forms service they added is also excellent and even allows color and font customization making it seamless with the design of my website. I offer many ways for new inquiries to contact me but they seemed to prefer to use the Paubox secure message form over any other contact method. It was very easy to set up and implement. It requires very little maintainence. The customer services is stellar and quick to respond. They are also really kind and explain things in a way I can understand even though I have no technical experience. **What do you dislike about Paubox?** Paubox is absolutely worth the cost. However, there are cheaper alternatives who offer fewer services. **What problems is Paubox solving and how is that benefiting you?** They solved the problem of seamless email encryption. I'm able to send emails without the hassle of worrying about managing unsecured email messaging. They also provided a HIPAA compliant way for clients to reach out to me from the website which is an extremely valuable service. They are easily accessed by email for tech support thought I rarely need support because it just ...works. ### 14. 10/10 no brainer for me and my practice **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa N. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Paubox?** Paubox has been a great solution for secure, HIPAA-compliant email. It integrates seamlessly with my existing email and gives me peace of mind when communicating with clients. Customer service is also top notch. **What do you dislike about Paubox?** So far, I haven’t noticed anything I would classify as a con. It works as intended, and I’m happy with it. **What problems is Paubox solving and how is that benefiting you?** Paubox has been a great solution for HIPAA-compliant email in my practice. It solves the challenge of sending secure client communication without adding extra steps for me or my clients. I really appreciate that it integrates directly with my existing inbox, so I can send encrypted emails seamlessly while maintaining confidentiality and peace of mind. ### 15. Prompt Support and Effortless Security for Our Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Paubox?** The prompt response and ease of use with their tools - allow us to keep the bad players out of our companies emails. Love that the general supports comes with a quick bot response and shortly there after a human checks in **What do you dislike about Paubox?** nothing comes to mine - great juob - Paubox **What problems is Paubox solving and how is that benefiting you?** Everything all in one spot. Encryption to ensure our teams can communicate and ensure HIPPA is protected. Also protecting us from scammers with execprotect. It has also allowed us to reduce email application like Mailchimp because they offer a simple tool that I can customize based on who are communicating with along with data to support it messages are being read, clicked on, etc ### 16. Seamless Outbound Email Encryption—No Recipient Login Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Systems Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Paubox?** Having seamless outbound email encryption that does not require the recipient to login or view emails in a special portal is great when dealing with a multitude of organizations. Customer support was equally great in helping us integrate with both Google Workspace and Microsoft 365. Billing support also quick to answer any questions we had, getting back to us the same day. **What do you dislike about Paubox?** Once everything is setup it is easy to forget only licensed addresses have outbound encryption. This is not really a problem depending on the total number of users vs the number of licenses you have. **What problems is Paubox solving and how is that benefiting you?** Email Encryption for HIPAA Compliance ### 17. Behavioral Health communications made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephnie T. | Licensed Clinical Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Paubox?** I love that Paubox is seamless, very easy to use, and HIPAA compliant. My clients love that they do not have to jump through hoops just to read an email, and feel secure that communications with me are HIPAA secure. **What do you dislike about Paubox?** The only thing I dislike is the cost of the system. But I feel this is a necessary expense in a world where hackers actively try to disrupt medical and behavioral health agencies **What problems is Paubox solving and how is that benefiting you?** I needed a simple, easy-to-use platform that was HIPAA secure for email communications between myself and clients. Paubox does this ### 18. Exceptional Support and Effortless Integration with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Kyndall V. | Orofacial Myofunctional Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Paubox?** Since I first signed up with Paubox, I have experienced excellent customer support. The team made the implementation and integration process with my current email platform straightforward and hassle-free. They also guided me through verifying that my emails were being sent securely, which gave me peace of mind. I especially appreciated that they followed up with me soon after setup to make sure everything was functioning as it should. Paubox provides valuable insights and webinars on maintaining information security, which I find very helpful. I now rely on Paubox for all my client communications. **What do you dislike about Paubox?** I have not experienced any dislikes about Paubox! **What problems is Paubox solving and how is that benefiting you?** Paubox made it possible for me to communicate securely with my clients and other professionals through email, thanks to its HIPAA Compliant Messaging. It helped me address the challenge of maintaining privacy and compliance in my communications. ### 19. Easy-to-use, HIPAA-compliant encryption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Paubox?** The encryption itself is awesome and much less of a hassle than other products I've tried, and they also have great customer support to help guide you through the set-up process. **What do you dislike about Paubox?** Nothing significant comes to mind, as this is a truly awesome product. However, if I had to say one thing, I wish that there was the option to ask for "read receipts" so that I could ensure the secure emails had been received and opened successfully. **What problems is Paubox solving and how is that benefiting you?** As a psychology practice, I need to make sure that my emails are HIPAA-compliant. I've used clunky products in the past that had a lot of extra steps and made it more difficult for clients to log-in to read their messages. Paubox makes everything seamless, which me [and my clients!] appreciate. ### 20. Paubox Brings Peace of Mind to Mental Healthcare Company **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia A. | I am a therapist who also owns and operates my private practice., Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Paubox?** As the founder, owner, and operator of a mental health counseling private practice, ensuring HIPAA compliance in all communications with clients and other professionals is absolutely vital. What I value most about Paubox is its automatic email encryption, which works seamlessly with Google Workspace. I also appreciate the peace of mind that comes from knowing it is HITRUST certified, meeting comprehensive and secure privacy standards. The representative who helped me set up my Paubox account was extremely helpful, patiently answering all my questions and providing clear, detailed explanations. Additionally, I find Paubox to be very user-friendly with clear stats in my account. **What do you dislike about Paubox?** I can't think of anything that I dislike about Paubox; it meets all my company's needs. **What problems is Paubox solving and how is that benefiting you?** As a healthcare company, we are required to maintain HIPAA compliance, and failing to do so can lead to serious issues such as unauthorized access to sensitive information, data leaks, and a loss of trust. There are also significant risks of fines and legal consequences for non-compliance. Using Paubox gives me confidence that all our communications are handled with the utmost safety and security. ### 21. Seamless, Easy HIPAA-Compliant Email with Paubox at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Tage H. | Business & Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Paubox?** I searched for a very long time to find something like Paubox, it is amazing how seamless it assists us in making emails HIPAA compliant. The pricing is amazing compared to other solutions and onboarding was so easy. I would recommend Paubox to anyone. **What do you dislike about Paubox?** Nothing, it is amazing and so easy to use. **What problems is Paubox solving and how is that benefiting you?** We struggled for a long time to find a solution to be able to send HIPAA compliant emails to our partners and secured emails and Paubox made it so easy. ### 22. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline P. | Speech pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Paubox?** Excellent customer support and responsiveness. When trying to get set up I made one phone call and within 5 mintues I was on a zoom call (unscheduled) With someone who walked me through step by step. Since then any concerns I've had, I can get addressed via email in minutes. **What do you dislike about Paubox?** It is expensive, but worth it so far for me **What problems is Paubox solving and how is that benefiting you?** Allowing me a hipaa compliant manner to email back and forth with patients, allowing patients to reach out to me via my website in a hipaa compliant manner ### 23. Outstanding Paubox Customer Service Made Setup Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna K. | Founder / owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Paubox?** Recently signed up for Paubox and their customer service has been absolutely outstanding! As someone who is not familiar with technology like this, I was supported and guided through the process of making sure everything works seamlessly with patience and expertise. Shane was incredible kind in the way he walked me through all the steps and it was a joy to work with him. I would highly recommend Paubox based on my experience so far. **What do you dislike about Paubox?** No dislikes. All my questions have been promptly attended to in a very personal manner. **What problems is Paubox solving and how is that benefiting you?** I need a secure way of sending and receiving email that needs to be HIPPA complient. ### 24. Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Carla K. | Marriage and Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Paubox?** I have had to manage the dreaded username/password frustration every time a client checks their email and can't remember or figure out how to read the email I sent through other encrypted services. Before Paubox, it tripled my workload as I'm spending my time as a stand in IT person teaching people how to read the email I just sent. Paubox has been seamless and have had zero issues with clients getting their emails. It's been worth every penny just getting my time back. **What do you dislike about Paubox?** Nothing, everything has been seamless. I guess my only complimant would be that I would love it to be a little more affordable upfront however with the promotions they offer it's worth every penny. **What problems is Paubox solving and how is that benefiting you?** It's solving not having to manage clients inability to read emails through typical encryption services. No one wants another UN/password to deal with or have to create just to read an email. ### 25. Peace of Mind for My Private Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen M. | Licensed Clinical Social Worker; Private Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Paubox?** Updated review (November 2025) I’m still so happy with my decision to use Paubox—two years later, it continues to be one of the most reliable and worthwhile services I have for my psychotherapy practice. The peace of mind it provides is invaluable. I feel completely confident that my communication with clients is secure, and the ease of use means I never have to think about it. It just works in the background and keeps PHI protected without adding extra steps for me or my clients. Paubox has also added some amazing new features to support marketing campaigns, which has been an unexpected but incredibly useful bonus. And as always, the customer service remains top-notch—responsive, knowledgeable, and genuinely supportive. I continue to be 100% happy and excited to recommend Paubox to my colleagues. Original review (March 2023) I needed an add-on service to ensure end-to-end encryption for my psychotherapy private practice emails. I read lots of reviews of available options before deciding on Paubox. I'm 100% happy with my decision. The customer care team quickly responded, answered all of my questions, and helped get everything set up right away. I feel confident that PHI is protected and love that there are no additional accounts or sign-ons needed for my clients or me. **What do you dislike about Paubox?** I can't think of a single thing that I dislike. **What problems is Paubox solving and how is that benefiting you?** I send and receive emails to clients and collateral contacts and require end-to-end encryption to ensure HIPAA compliance in managing communications involving PHI. ### 26. Secure Email made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Paubox?** We’ve had a great experience using Paubox for secure email communication. The biggest advantage is how seamlessly it integrates with existing email systems without requiring recipients to log into a portal. It makes sending encrypted emails simple while staying compliant with healthcare privacy requirements. Setup was straightforward, and the platform runs reliably in the background without disrupting normal workflow. For organizations that need secure, HIPAA-compliant email without complexity, Paubox is a solid solution. **What do you dislike about Paubox?** the monthly cost is higher than competing email-encryption solutions, especially for small practices or solo user. **What problems is Paubox solving and how is that benefiting you?** In industries like healthcare, emails often contain protected data (patient records, personal information, insurance details). If those emails are sent unencrypted, it can lead to: Data breaches, HIPPA violations, loss of trust from patients. Paubox solves this by automatically encrypting every email you send. ### 27. Exceptional Security and Support for PHI Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Caprice B. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Paubox?** I like the additional security Paubox provides when it comes to sending emails with PHI. It provides another layer of safety. I really appreciated the attentive customer support during the 14 day trial from Lisa and Shane. It was a pleasant surprise! Lastly, I'm excited to take advantage of Paubox forms and am happy that it is part of my current subscription. **What do you dislike about Paubox?** I haven't used Paubox long enough to say there is something I dislike. The cost of using Paubox is fair and there are discounts available, but one potential downside would be if you don't use your email very much. Are you getting your money's worth out of it? **What problems is Paubox solving and how is that benefiting you?** I want to make sure my emails are HIPPA compliant and the extra security brings me a peace of mind. I also like how clients don't have to use an additional portal to access emails. That is so helpful! ### 28. Highly recommend, actually told a colleague this week about Paubox! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Paubox?** Edit to add; I have used this company for several years now and I still like them. I liked how easy they made it to transition to them. I like the integrity the company offers that my email is secure and HIPAA compliant. OH and I am a therapist, so I am not great with tech stuff and my rep just walked me through it with no problems. **What do you dislike about Paubox?** No downsides to this product. Recommend to others **What problems is Paubox solving and how is that benefiting you?** i need my email to be secure and HIPAA compliant for my business. I have no worries about that now since I switched to them ### 29. Effortless, Worry-Free HIPAA Email—Seamless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Erin M. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Paubox?** I absolutely LOVE how easy this is to use! I was feeling really overwhelmed while searching for a HIPAA-compliant email solution that offered encryption, so I’m incredibly grateful I found this. There’s no need for me or my recipients to log in anywhere, which is a huge advantage. Honestly, I don’t even fully understand how encryption works, but from the very beginning, I received support to ensure my account was set up correctly. I was able to connect it to my email and domain without any problems, and they helped me take care of things I didn’t even realize I needed. Now, I can use my email every day without any worries or complications, and it truly couldn’t be easier! **What do you dislike about Paubox?** So far I haven't found anything to dislike about Paubox - it was seamlessly integrated into my email and has worked like a charm. **What problems is Paubox solving and how is that benefiting you?** As a therapist, I understood the importance of having a HIPAA-compliant email system, and I knew that simply signing a BAA with Google was not sufficient. I explored several alternatives, but this option was by far the simplest. Now, I have HIPAA-compliant, encrypted email without any hassle. I truly appreciate how much time I saved by not having to navigate a complicated setup, and for that, I am grateful. ### 30. Easy Setup and Supportive Experience with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Paubox?** I appreciate that Paubox is easy to set up and has amply support if needed. I'm a small business owner and was able to make the set up changes on my own. **What do you dislike about Paubox?** I do get a lot of emails that don't really pertain to what my business does since I'm a small psychotherapy business, but those email are easy to delete. **What problems is Paubox solving and how is that benefiting you?** I use Paubox for email encryption and it gives me peace of mind that I am following HIPAA guidelines as well as protecting my clients' information. ### 31. Effortless HIPAA Compliance and Exceptional Support for Therapists **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie W. | Practice owner and clinical social worker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Paubox?** As a therapist managing my own solo private practice, Paubox has eliminated my concerns about security and HIPAA compliance. I appreciate being able to send emails with the assurance that they are encrypted, without needing to check extra boxes or require my recipients to open another window or enter a security code. Additionally, the customer support at Paubox is outstanding. My experience working with Lisa Mai was both helpful and efficient. **What do you dislike about Paubox?** My experience with Paubox has been entirely positive; I haven't found anything about it that I dislike. **What problems is Paubox solving and how is that benefiting you?** This product addresses my concerns about HIPAA compliance and helps me navigate security challenges. I also appreciate the Paubox Forms feature, which I can easily set up and integrate so that completed forms are sent directly to my email. ### 32. Ease of use, once kinks were worked out **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth H. | Co-Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Paubox?** It’s very easy to use and doesn’t require anyone to create or remember passwords, or get sent to another page. It’s also reassuring to know that my communication is protected. It was easy integrated into the system we already us. **What do you dislike about Paubox?** Shortly after we set up Paubox, one employee's emails suddenly stopped being encrypted. It took us a couple of weeks to notice (thankfully, no sensitive information had been sent during that time). We were immediately able to connect with Paubox about getting it fixed. Since that time, we have not had any problems. **What problems is Paubox solving and how is that benefiting you?** We needed to be able to send and receive HIPPA-compliant emails quickly to conduct our business. Paubox is a system that we were able to put into place that worked seamlessly with the platform we already had. ### 33. Even after several years, Paubox continues to deliver the reliability and security I depend on. **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal G. | Owner/Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2022 **What do you like best about Paubox?** Paubox has been a wonderful addition to my website. It keeps everything secure without making things complicated, which I really appreciate. The HIPAA-compliant encryption gives me peace of mind, and the setup was surprisingly easy. Their customer support is great—quick, friendly, and helpful. Overall, Paubox makes my website feel more professional and trustworthy, and I’m genuinely glad I chose it. I’d happily recommend it to anyone who needs a simple, reliable security solution. **What do you dislike about Paubox?** I am very happy with Paubox and can't think of any improvements. **What problems is Paubox solving and how is that benefiting you?** Paubox includes more features than other email platforms I have researched which provides me with additional security. Paubox allows me to send every email HIPPA-compliant without worry. I am mental health counselor so I need my emails to be extremely protected and confidential. Paubox is the perfect solution for this. ### 34. Seamless, Secure Communication, Excellent for Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2026 **What do you like best about Paubox?** Because I am in healthcare, having the ability to communicate securely and in compliance with privacy laws is essential. I like that Paubox provides not only this service but does so without it being a burden to me or those with whom I communicate. Neither of us have to log into a special portal--it is just seamless communication. Paubox's support team was friendly, competent, and supportive, and ensured that I was set up properly. **What do you dislike about Paubox?** No major issues as yet. The initial set up needs to be configured so that recipients of messages sent from a Paubox-protected email address can indeed receive them: people who use older email systems might have incoming messages that are incorrectly routed to spam or that are not received because they are not deliverable. However, there is nothing a recipient has to alter, rather, Paubox provided great support in getting my email set up to send securely. I am not sure that whether someone who initiates their first message to me will have that initial message be encrypted though, which is important for people to understand. **What problems is Paubox solving and how is that benefiting you?** Paubox allows easy communication between me and my patients, which is important for safe and efficient healthcare. Reducing any barriers to communication, while also ensuring protected communication of private information, is vital to patients' ability and willingness to engage with me freely. ### 35. Seamless, User-Friendly Email Encryption That Keeps Every Message Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Paubox?** The email encryption is very user-friendly and works seamlessly without any additional user intervention. It ensures that every outbound email is secure. **What do you dislike about Paubox?** Overall, I think the UI could be clearer and include a bit more detail about outbound messages, so it’s easier to understand what’s being sent and why. **What problems is Paubox solving and how is that benefiting you?** Email encryption benefits us by automatically encrypting all emails, with no user intervention required. ### 36. HIPAA Compliance, but Ongoing Email Deliverability Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Paubox?** I like that it is HIIPA compliant to protect client info **What do you dislike about Paubox?** It keeps sending back emails saying they are not deliverable. I never had this issue before Paubox. I am not sure if it is making it harder to connect with clients. **What problems is Paubox solving and how is that benefiting you?** Honestly, I signed up for the hiipa complaince though I am not sure if it is much better or more compliant than having just th hiipa compliant part of google office. I will give it another month but am not sure if it is worth th money. ### 37. Continued Peace of Mind for My Clients and My Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Roxann S. | Practice owner/clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Paubox?** HIPAA-compliant Security Customer Support **What do you dislike about Paubox?** Nothing comes to mind at this time. I'm happy. **What problems is Paubox solving and how is that benefiting you?** As a mental health practitioner, privacy and security mean everything to my patients and me. HIPAA compliance is a term we hear constantly in this industry, but it's often hard to know what it means without dissecting pages of dense documents. Although I try to minimize what I share and how with clients, it is all too easy to send an email and then suddenly realize it contained personal health information (PHI) and actually constitutes a HIPAA breach. Paubox helps mitigate these worries, and after multiple years as a customer, I feel I can trust that my email is safe and secure without a lot of additional steps. Let's face it - we're all busy. We have just a few moments to send a quick email or response before the next client. With Paubox, I don't have to remember to take any additional steps to ensure it is protecting every email I send. And although the initial setup threw me for a tiny loop, the support staff at Paubox was amazing and helpful, and very communicative when I needed a little support to ensure all was smooth. I appreciated the speed with which concerns were addressed and the professionalism of those helping me. I am excited for the future with Paubox, too, as exciting developments have expanded my ability to text securely with clients using the same company that I already entrust to protect my communication. As a customer of going on three years, I trust and enjoy working with this company. ### 38. Seamless Google Workspace Integration, Quick Support for Setup Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kourtney D. | LMFT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Paubox?** It integrates with my Google Workspace seamlessly and does not require additional apps for myself or clients to log into. They provided excellent excellent customer service support during onboarding, which ensured my business experience no lapse in communications. Shoutout to Lisa Mai! **What do you dislike about Paubox?** It was a little more complicated than I thought it would be to set up, and I am fairly savvy with computers. However, they set me up with a dedicated onboarding specialist who reviewed my account and the errors it was throwing, she provided very detailed instrutions specific to my domain owner, and it was solved in less than 1 minute. So really, it turned out well in the end. **What problems is Paubox solving and how is that benefiting you?** I originally purchased a Google Domain (which was bought by Squarespace). I maintain my Google Workspace email, which is not technically HIPAA compliant, so I needed a solution. So many that are available to therapists require yet another login. As a EHR-based clinician, my clients and I have enough systems to log into as it is. This ensure it's seamless on both sides. No addition logins, passwords, or hoops to jump through. ### 39. Seamless peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Allie G. | Owner, Lead Speech Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Paubox?** The customer service is fantastic, as well as ease of implementation and confirmation of implementation. I like that it protects every email without having to use a separate portal. **What do you dislike about Paubox?** It's like speaking another language since I'm not in the world of security, but that's a me thing! **What problems is Paubox solving and how is that benefiting you?** I need to send information securely to many parties, and appreciate the ease in which I can do ### 40. Paubox Makes HIPAA-Compliant Email Simple and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Brodie B. | Orthodontist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paubox?** Paubox has been a game changer for our practice. Their approach to HIPAA-compliant email is refreshingly simple and incredibly effective. There are no clunky portals, no extra passwords, and no confusion for patients or referring offices. Everything works seamlessly in the background, allowing us to communicate securely without disrupting workflow or the patient experience. It’s a smart, streamlined solution that does exactly what it promises. Highly recommend. **What do you dislike about Paubox?** Never having to think about HIPPA compliance email security. I mean, who doesn't enjoy obsessing about this topic? 😉 **What problems is Paubox solving and how is that benefiting you?** Seamless, secure, HIPPA compliant email communication without additional passwords or websites. ### 41. Secure File Sharing Without Client Accounts, Plus Attentive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Paubox?** Paubox helps us send secure files to clients without requiring them to create an account to view information. This has been huge for us and reduces friction during our sales process. Paubox's customer support team is also super attentive. **What do you dislike about Paubox?** Paubox does require users to configure/implement themselves, rather than having a hands-on implementation process. For us it's fine because we're technical enough to configure, but I could see it being an issue for others. **What problems is Paubox solving and how is that benefiting you?** The biggest problem Paubox solves is file sharing without requiring a login. Historically, this has been a sticking point with clients. ### 42. Paubox is the BEST security solution that we use - bar none! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Paubox?** Easy to use, great support, dashboards and reporting are very user friendly, it hits the trifecta of what a great application should be. **What do you dislike about Paubox?** I have not found much that I dislike about it. It is affordable, flexible and easy to use, nothing really to dislike. **What problems is Paubox solving and how is that benefiting you?** Paubox monitors my inbound emails and filters it better than Microsoft. It does such a better job that we turned off the automatic Microsoft 365 filter and just use Paubox, period. On outbound security, it encrypts every email, so I do not have to worry if my users "remembered" to put a magic word in the email so it would get encrypted, they are just ALL encrypted, that is the best security and compliance. Also, my clients love it, because my email conversations with a client are encrypted and they do not have to go log into some web system to get the email message, the encrypted message is delivered right into their inbox and with confidence from the Paubox footer tagging. ### 43. Outstanding Support and Seamless Email Security Integration with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh J. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Paubox?** Paubox has been extremely responsive whenever I needed assistance. When I had trouble figuring out how to integrate Paubox with my domain, their team promptly answered both my call and email, helped me resolve the issue quickly, and even followed up afterward to check if I needed any further support. I was genuinely impressed by their service. Adding Paubox to my email was a smooth process, and now my recipients can easily see that my emails are secure without having to go through any extra steps to read my messages. **What do you dislike about Paubox?** So far, I have nothing negative to report. My experience has been positive overall. If i had to choose one thing, it would be that when i asked to verify pricing on my invoice, my question via email went unanswered. **What problems is Paubox solving and how is that benefiting you?** Paubox enables me to send secure emails, which helps ensure that my data remains protected. ### 44. This is a great company and great encryption software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Paubox?** I chose to use Paubox because it just works. It encrypts both emails and attachments, incoming and outgoing, without any additional effort on my part. We are a healthcare practice so confidentiality is super important to us. Also they have live customer support, domestically based. I really appreciate that. This is one of the least frustrating companies I have ever worked with. **What do you dislike about Paubox?** There are cheaper providers, but using Paubox is pretty much idiot-proof. I would rather pay a bit more and get a more reliable product with less room for the inevitable human error. **What problems is Paubox solving and how is that benefiting you?** We are a healthcare company and our correspondence with our clients must remain confidential and HIPAA compliant both legally and ethically. They do the job flawlessly. ### 45. Security and Peace of Mind **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy F. | Director of Support Services and Technology Operations (or, more simply, Network Administrator), Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Paubox?** We wanted an email encryption service that did not require the recipient to jump through multiple hoops in order to read our emails, but which was reliably secure. As part of that need, we wanted to avoid requiring the recipient to click a link and enter a name and password, since phishing emails do the same thing. Paubox allows our email communications to be both seamless and secure. Initial setup integrating Paubox with Microsoft 365 was also seamless and quick. The ExecProtect feature is extremely helpful in preventing the delivery of emails that falsely appear to come from our CEO or other management, to which our employees would otherwise faithfully reply as they did in the past before we began using Paubox. The spam, phishing, etc. filtering is also very good, and any false positives can be released from Quarantine quickly and whitelisted if necessary. **What do you dislike about Paubox?** We have been using Paubox for several months now, and I haven't experienced any particular downside. Any issues I may have are quickly responded to by Support. **What problems is Paubox solving and how is that benefiting you?** Although our agency is not technically required to be HIPAA compliant, we feel it is prudent to be as close to compliance as possible. We take a better safe than sorry approach, especially since "sorry" is not a risk worth taking. We deal with PII and PHI regarding mental health center clients, suicide hotline callers, Representative Payee clients, and residents in our Housing. Paubox helps us to be sure that if any of that information is communicated via email, it will be protected between the sender and the recipient. The ExecProtect feature removes a significant amount of security risk and helps safeguard us from the damage that can come from employees diligently opening emails from spoofed management email addresses. We are spared the time and resources spent on cleaning up the effects of such spoofed emails. ### 46. Paubox has amazing customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Marilee F. | Founder and Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Paubox?** Paubox provides better security for emails to my counseling practice. They have the best customer service on the planet. **What do you dislike about Paubox?** I can't think of any downsides to using Paubox. **What problems is Paubox solving and how is that benefiting you?** We have been using Paubox for years and suddenly developed an issue with one team members emails going to spam. The email provider blamed Paubox...we then contacted Paubox and they not only proved they weren't the problem, but got on several zoom calls with us to figure out what actually was causing the issue. The email provider was of no help in diagnosing the issue. Given that Paubox was not the problem, I find it amazing that they took the time to help us figure this all out. ### 47. Easy Management, Seamless Integration, and Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew H. | Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Paubox?** Easy management, seemless integration, and excellent support response **What do you dislike about Paubox?** We do see periods of increased false positives that end up in quarantine, but on the flip side of that coin, I’d rather deal with those than have true positives slip through. So, in fairness, erring on the side of caution is the much better option. **What problems is Paubox solving and how is that benefiting you?** Paubox eases concerns regarding enforcing email encyption while in transit as well as an added layer of email security in regards to phishing, spam, and malware. ### 48. Effortless Email Encryption, Minor Data Retention Limitation **Rating:** 5.0/5.0 stars **Reviewed by:** Nate D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Paubox?** I love that Paubox provides automatic encryption for all outbound emails and inbound replies, which has received the most positive feedback. This feature is fantastic because it reduces the risk of human error by ensuring all emails are encrypted without having to think about it. It also offers a safer format for client interaction by automatically encrypting return emails from clients. The auto-decryption for most recipients also enhances client experience by eliminating the need for them to create logins to view emails. Additionally, the setup was incredibly easy, causing zero disruption for our team. Our IT company handled implementation in just two calls with a Paubox representative. **What do you dislike about Paubox?** The only thing that could be an issue for some users in some industries is having only a 45 day log of email records. The platform could be improved by having a way to retain this data longer for the purposes of needing to supply this information in the event of litigation. **What problems is Paubox solving and how is that benefiting you?** Paubox automatically encrypts all emails, enhancing client experience with auto-decryption and eliminating human error in using encryption. This reduces E&O risk for us, ensuring a safer interaction format for client replies. ### 49. Set It and Forget It Email Encryption That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Anddre W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Paubox?** Paubox makes HIPAA-compliant email simple. I’ve been using it for a few months with both Office 365 and a Google Workspace client, and the best part is how seamless it is. Once it’s set up, you don’t have to think about it again, everything is encrypted automatically. What really stands out is that patients and clients don’t have to log into a separate portal or remember another password. Emails just arrive in their inbox like normal, and they’re secure behind the scenes. That “it just works” approach has made adoption smooth even for non-technical users. **What do you dislike about Paubox?** The only thing I don’t love is the small watermark that appears on every email saying it’s secure. I understand why it’s there, to reassure people that their messages are protected. However it does stand out a bit more than I’d like. Aside from that, the service has been reliable and easy to manage. It’s a solid choice if you want HIPAA-compliant email without adding headaches for your staff or your clients. **What problems is Paubox solving and how is that benefiting you?** Before Paubox, sending HIPAA-compliant email meant extra steps, portals, and frustrated clients who had to remember logins just to read a message. That created support headaches and slowed down communication. Paubox takes all of that away by encrypting every email automatically, without changing how people send or read messages. For me, that means: Less training and fewer mistakes: staff don’t have to remember when or how to encrypt; it’s always on. Better patient/client experience: They open secure emails like normal, no portals or codes to juggle. Peace of mind: I know every message is HIPAA-compliant, which helps with audits and reduces risk. Saves time: I can focus on work instead of troubleshooting email security issues. Overall, Paubox lets me offer secure communication without adding friction, which keeps both my team and our clients happier. ### 50. Best solution for HIPAA compliant email services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Paubox?** Over 5 years later and we still are using Paubox for our HIPAA compliant emails. Its so simple and easy for the setup and that we don't have to do anything. We love the knowledge and security that they're encrypting our emails and it makes it really easy to communicate with our patients. **What do you dislike about Paubox?** Keep doing the fabulous job they are doing! We haven't explored the forms yet, but love that they keep innovating and offering secure communication tech. **Recommendations to others considering Paubox:** Paubox is the best solution for anyone looking for an easy to implement HIPAA compliant email that works with GSuite business email. We rest assured that our communications are encrypted by Paubox. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliant email solution ## Paubox Discussions - [Are there any fees for a Business Associate Agreement?](https://www.g2.com/discussions/are-there-any-fees-for-a-business-associate-agreement) - 2 comments, 2 upvotes - [Outlook integration](https://www.g2.com/discussions/paubox-outlook-integration) - 1 comment, 1 upvote - [Does Paubox interface with Salesforce or other CRM platforms?](https://www.g2.com/discussions/37231-does-paubox-interface-with-salesforce-or-other-crm-platforms) - 2 comments, 1 upvote - [Can I use my smartphone with Paubox?](https://www.g2.com/discussions/can-i-use-my-smartphone-with-paubox) - 2 comments, 1 upvote - [Are replies to my emails encrypted?](https://www.g2.com/discussions/are-replies-to-my-emails-encrypted) - 1 comment, 1 upvote - [View Paubox pricing details and edition comparison](https://www.g2.com/products/paubox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A44%3A29+-0500&secure%5Bsession_id%5D=8e3c21c7-c3a7-4673-a829-2f7471d1d38c&secure%5Btoken%5D=ed089ad9afb38e042cdf296a9a1edf14c7509c4d94ff01e1bf8f8d80d5fcdb78&format=llm_user) ## Paubox Integrations - [Apple Mail](https://www.g2.com/products/apple-mail/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Squarespace Domains](https://www.g2.com/products/squarespace-domains/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Paubox Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Administration** - Data Management - Incident Logs - Reporting **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Encryption Techniques - Email Encryption** - Transport Encryption - End-to-End Encryption **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Compliance** - Access Management - DLP Configuration - Sensitive Data Compliance **Governance** - Access Control - Compliance - Data Visibility **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Authentication, Verification, and Access Controls - Email Encryption** - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation ## Top Paubox Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (572 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (403 reviews) - [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) - 4.8/5.0 (97 reviews)