Thank you for being a Buzz user and posting a review. A review helps other providers and professionals to appreciate the power of the platform and ROI to the bottomline. Please feel free to reach out to our 24x7 Support and Feedback process via the unique concierge level support in real-time in case you need any tips or pointers. We've been busy adding new streamlining features and case studies related to those that might be helpful.

Thank you for the thoughtful review, and for trusting Buzz with your after-hours coverage for the past two years. Having your answering service on the same secure platform as your staff is exactly what Buzz was built for: everyone gets the alert at the same moment, and every message stays protected.

As for your one “dislike,” we’re taking it as a compliment. If a Buzz notification means “pay attention now,” the system is doing its job. But not every Buzz has to sound like a fire alarm. A few features can help your team tell urgent from routine:

• Customized sounds so urgent conversations sound different from everyday updates

• Mention management so alerts go straight to the person who needs to act, not the whole team

• Zen mode to quiet non-urgent notifications when your staff need to focus or rest

• Personalization settings so each team member can tune Buzz to their role and schedule

Our Concierge team, a multidisciplinary group ready to help with anything you’d like us to know, is always a message away. And our wonderful Customer Success trainer would be glad to run a refresher session showing your team how to set these up. That way, your next Buzz might just be good news.

Thank you for being part of the Buzz community.

“I’m gonna Buzz you.” Now that's the line we may have to put on a t-shirt!

Thank you for such a generous review. Getting a whole team to switch how they communicate is never easy, so hearing that your staff went from hesitant to “we LOVE it” means a lot to us. We built Buzz so practices like yours can send sensitive documents, message, and call without worrying about compliance, and it’s great to see that working for you every day.

We’re always here if you need anything. Remember that our Concierge team is here for you, whether it’s a question, an idea, or something you’d like us to know. Our Customer Success trainer is also glad to run a refresher session for your team, or for new staff as they join.

Thanks for trusting us with your team’s communication.

Michelle, thank you! “Easy one-click removal of employees from all groups” isn’t the most glamorous feature, but anyone who has managed offboarding knows how much it matters. We’re glad it’s paying off for you, along with the calling options that keep your company line front and center.

You’re right about the delay when moving off Wi-Fi. Thank you for noticing that it’s improved. As this is a real-time communication tool, we’re still working on it when the network stalls, and our team would be glad to hear from you if it shows up again. Our multidisciplinary Concierge team is just a message away, and our Customer Success trainer is happy to schedule a refresher anytime.

We appreciate you being part of the Buzz community.

Thank you for your kind words and for highlighting the productivity gains you’ve experienced with Buzz. It’s incredibly rewarding to hear that our secure, HIPAA-compliant communication platform is helping your teams stay connected and on track — all while ensuring peace of mind around data safety.

We’re especially glad that the combination of chat, voice/video calling, document sharing, and the Buzz virtual phone number is serving your collaboration needs so effectively. That’s exactly the kind of seamless, unified experience we aim to deliver.

Your emphasis on timely communication and collaboration resonates with our core mission: to remove friction, reduce delays, and let your team focus on what really matters. It’s feedback like yours that energizes our multidisciplinary team to continue enhancing Buzz — from intuitive design to powerful features.

If you ever want to explore advanced capabilities or share ideas for improvement, our Buzz Concierge team is always here to support you. Thank you again for being part of our journey to transform healthcare communication.

We're pleased to note that Buzz serves you well for the secure communication. There are many group related features that make it unique to assign secure communication to channels like email, phone, location and automatic monitoring and scheduling activity that is useful. We recently added Lightning Plus feature to simplify your tedious tasks as well. Support team is always ready and on standby to help with any questions or suggestions. Thank you once again for taking time to review your personal experience and updating on some of the recent advanced features that you are able to enjoy. Please continue to watch "What's New" updates as well as reach out to the Concierge group when you need a timely answer to your query. Thanks.

Thank you for the wonderful feedback! We’re honored that Buzz is making a meaningful impact in your organization’s daily workflow. It’s especially rewarding to hear that our focus on nifty, purposeful features and HIPAA-grade security aligns with your enterprise communication needs.

Your recognition of our active feature rollouts and prompt support team truly means a lot — it’s a reflection of our ongoing commitment to be more than just a messenger, but a secure collaboration partner.

Buzz continues to evolve rapidly, including the addition of AI-enhanced capabilities, workflow integrations, and thoughtful user experience enhancements. Your support and insight help guide that evolution — and our Buzz Concierge team is always ready to show you what’s new or assist with any advanced configurations.

We’re grateful to be part of your secure communication and collaboration needs!

Thank you for the glowing review — we’re thrilled to hear Buzz is helping make your day more productive through secure, effective collaboration! The way you’re using location lookup, calls, video conferencing, and document exchange is exactly the kind of connected workflow we aim to empower. And we’re so glad the urgent alerts are cutting through when needed — that’s one of our favorite features too.

It’s also great to know that the inline help and documentation are proving useful as you continue to explore. We’re always here if you’d like to dive deeper into features or get a quick walkthrough — our Buzz Concierge team loves to help.

And above all, we love hearing from users like you. Your input not only energizes our team but also helps shape how we keep enhancing the experience. Buzz is a platform built with and for healthcare heroes — and your voice keeps us moving forward.

Thank you for sharing your experience with Buzz Medical Messenger. We're pleased to hear that it's been helpful for team communication. We've noted your feedback about the unread/flagging feature and the differences between app and desktop functionality, and we'll be sure to address this with our team.

Thank you for your support and review. Thanks to our clients like you, we have been implementing features that matter most to you. Please keep the feedback coming in - especially through our Concierge support channel to get your suggestions that will help your workflow.