# Best HIPAA Compliant Messaging Software for Medium-Sized Businesses *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Products classified in the overall HIPAA Compliant Messaging category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business HIPAA Compliant Messaging to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business HIPAA Compliant Messaging category. In addition to qualifying for inclusion in the HIPAA Compliant Messaging Software category, to qualify for inclusion in the Medium-Sized Business HIPAA Compliant Messaging Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (586 reviews) | Portal-free HIPAA email with automatic encryption | "[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (202 reviews) | Private practice texting with work-life boundaries | "[Secure Second Business Line That Keeps Client Communications Confidential](https://www.g2.com/survey_responses/iplum-review-13091234)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)" | | 10 | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5.0 (342 reviews) | — | "[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=3675&focus%5B%5D=1414530&focus%5B%5D=25519&focus%5B%5D=48097&focus%5B%5D=101319&focus%5B%5D=47555&focus%5B%5D=4931&focus%5B%5D=1259222) Highlighted products: Virtru Email Encryption, Virtru Secure Share, Paubox, Weave, Artera, OhMD, TigerConnect Clinical Collaboration Platform, and eFax Online Fax Service. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=virtru-email-encryption&focus%5B%5D=virtru-secure-share&focus%5B%5D=paubox&focus%5B%5D=weave-weave&focus%5B%5D=artera&focus%5B%5D=ohmd&focus%5B%5D=tigerconnect-clinical-collaboration-platform&focus%5B%5D=efax-online-fax-service&segment=mid-market) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Artera Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-14T09%3A27%3A19Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=101319&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%2Fmid-market&secure%5Btoken%5D=71f2715b7be904446f3fb88e8df6a2fd3519b16e02a46055c1dfcc3170009860&secure%5Burl%5D=https%3A%2F%2Fartera.io%2Fharmony-patient-communication-platform%2F%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3Dg2-paid-promotion-fy27%26utm_content%3Dhipaa-messaging&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), intellectual property, and other regulated information. Seamlessly integrating with platforms like Gmail and Microsoft Outlook, Virtru empowers organizations to meet compliance requirements for HIPAA, GDPR, CJIS, CMMC 2.0, ITAR and other data privacy regulations, without disrupting existing workflows. Virtru provides full control over email content even after it’s been sent. Users can set expiration dates, revoke access, and track where emails are shared, ensuring total visibility and control over sensitive information. With granular access control and audit trails, Virtru simplifies data protection for enterprises and small businesses alike. Ideal for industries such as healthcare, financial services, government, and education, Virtru empowers your teams to confidently share sensitive information without sacrificing security. **Average Rating:** 4.4/5.0 **Total Reviews:** 412 **How Do G2 Users Rate Virtru Email Encryption?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Email Encryption?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Administrative Assistant - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 45% Mid-Market, 38% Small-Business #### What Are Virtru Email Encryption's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Security (70 reviews) - Encryption (61 reviews) - Email Encryption (53 reviews) - Secure Communication (40 reviews) **Cons:** - Email Issues (47 reviews) - Email Encryption Issues (37 reviews) - Access Issues (26 reviews) - Encryption Issues (23 reviews) - Access Limitations (16 reviews) ### What Do G2 Reviewers Say About Virtru Email Encryption? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Virtru Email Encryption, enabling simple encryption with just one click. - Users value the **security** offered by Virtru, knowing only intended recipients can access encrypted emails. - Users love the **easy-to-use and reliable encryption** of Virtru Email Encryption, ensuring secure communication effortlessly. - Users love the **easy-to-use and reliable email encryption** of Virtru, ensuring secure communication daily. - Users value the **secure communication** offered by Virtru Email Encryption, ensuring only intended recipients access sensitive information. **Cons:** - Users face **email issues** with Virtru, struggling with message delivery failures and frequent disconnections, impacting productivity. - Users report **email encryption issues** that hinder older users and cause syncing problems with recipients not using Virtru. - Users face **access issues** with Virtru Email Encryption, finding it cumbersome to open emails on mobile devices. - Users struggle with **encryption issues** , particularly older users and those needing to communicate with non-Virtru accounts. - Users face **access limitations** with Virtru Email Encryption, finding it cumbersome to open emails on mobile devices. #### What Are Recent G2 Reviews of Virtru Email Encryption? **"[Super Easy to Use and a Hit with Our Office](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172)"** **Rating:** 4.0/5.0 stars *— Makayla S.* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172) --- **"[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)"** **Rating:** 5.0/5.0 stars *— Verified User in Outsourcing/Offshoring* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917) --- #### What Are G2 Users Discussing About Virtru Email Encryption? - [What is Virtru used for?](https://www.g2.com/discussions/what-is-virtru-used-for) - [What is Virtru?](https://www.g2.com/discussions/what-is-virtru) - 6 comments - [What is Virtru email?](https://www.g2.com/discussions/what-is-virtru-email) - 1 comment - [How much does Virtru cost?](https://www.g2.com/discussions/how-much-does-virtru-cost) - 1 comment - [Is Virtru secure?](https://www.g2.com/discussions/is-virtru-secure) - 1 comment ### 2. [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) Virtru Secure Share is a cloud-native secure file transfer solution designed to simplify sharing sensitive documents. Advanced encryption, customizable access controls, and complete data visibility ensure a seamless and secure user experience. Users maintain full control over their data, with the ability to revoke access at any time—providing peace of mind when sharing sensitive information such as intellectual property, personally identifiable information (PII), personal healthcare information (PHI), and other regulated data. Accessible via any web browser or integrated with popular business applications like Google Drive, Zendesk, and Confluence, Virtru Secure Share delivers robust file protection wherever your files are shared. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 **How Do G2 Users Rate Virtru Secure Share?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10) - **Clinical Communication - HIPAA Compliance:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Secure Share?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 43% Mid-Market, 33% Small-Business #### What Are Virtru Secure Share's Pros and Cons? **Pros:** - Security (66 reviews) - Ease of Use (62 reviews) - Secure Sharing (51 reviews) - File Sharing (41 reviews) - Data Protection (29 reviews) **Cons:** - Access Limitations (21 reviews) - Email Issues (20 reviews) - Not User-Friendly (14 reviews) - Email Encryption Issues (13 reviews) - Access Issues (12 reviews) ### What Do G2 Reviewers Say About Virtru Secure Share? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **robust security and control** features of Virtru Secure Share, enhancing trust and ease in sharing sensitive information. - Users appreciate the **ease of use** of Virtru Secure Share, enhancing productivity with seamless integration and large file support. - Users trust Virtru for its **secure sharing** , appreciating its reliability and ease of use in sensitive communications. - Users value the **ease of file sharing** with Virtru Secure Share, enhancing productivity and enabling secure large file transfers. - Users appreciate the **secure file sharing** features of Virtru Secure Share, ensuring safe collection of sensitive data. **Cons:** - Users face significant **access limitations** with Virtru, encountering confusing workflows and restrictive email sharing capabilities. - Users face **email issues** with Virtru, including slow re-securing and problems with Gmail integration. - Users find Virtru Secure Share to be **not user-friendly** , with complicated navigation and unclear sharing limits causing frustration. - Users experience **email encryption issues** like slow decryption and difficulties with Outlook and Google accounts. - Users experience **access issues** with secure documents, causing confusion and complicating communication with recipients. #### What Are Recent G2 Reviews of Virtru Secure Share? **"[KEEP CHILDREN SAFE WITH VIRTRU](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064) --- **"[Fast, Secure Sharing of Confidential Information Made Easy with Virtru](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281)"** **Rating:** 4.5/5.0 stars *— Katrina B.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281) --- ### 3. [Paubox](https://www.g2.com/products/paubox/reviews) Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. **Average Rating:** 4.9/5.0 **Total Reviews:** 586 **How Do G2 Users Rate Paubox?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Paubox?** - **Seller:** [Paubox](https://www.g2.com/sellers/paubox) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @PauboxHQ (16,577 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4821384/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Paubox's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Security (169 reviews) - Customer Support (146 reviews) - Email Security (138 reviews) - Setup Ease (137 reviews) **Cons:** - Expensive (50 reviews) - Email Issues (32 reviews) - Difficult Setup (25 reviews) - Email Encryption Issues (17 reviews) - Encryption Issues (13 reviews) ### What Do G2 Reviewers Say About Paubox? *AI-generated summary from verified user reviews* **Pros:** - Users find Paubox to be **extremely easy to use** , enjoying seamless setup and management for secure communications. - Users value Paubox for its **HIPAA compliance and email security** , providing peace of mind in handling PHI. - Users praise the **excellent customer support** from Paubox, highlighting helpful and patient guidance throughout the process. - Users value Paubox for its **reliable email security** , ensuring HIPAA compliance and peace of mind for their practices. - Users highlight the **effortless setup** of Paubox, making it quick and easy to integrate into their workflow. **Cons:** - Users find Paubox **expensive** , yet consider it worthwhile despite the higher costs compared to previous services. - Users experience limitations with **email record retention** , affecting compliance and documentation in certain industries. - Users find the **difficult setup** process for Paubox confusing, though customer support helps ease the experience. - Users are concerned about the **email encryption issues** causing delays and confusion in the sending process. - Users are disappointed by the **encryption issues** , particularly regarding SMS and limitations in service offerings. #### What Are Recent G2 Reviews of Paubox? **"[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)"** **Rating:** 5.0/5.0 stars *— Cynthia S.* [Read full review](https://www.g2.com/survey_responses/paubox-review-12903747) --- **"[Smooth, Reliable HIPAA-Compliant Email Encryption with Minimal IT Effort](https://www.g2.com/survey_responses/paubox-review-12927601)"** **Rating:** 5.0/5.0 stars *— Brianna W.* [Read full review](https://www.g2.com/survey_responses/paubox-review-12927601) --- #### What Are G2 Users Discussing About Paubox? - [How can you tell if an email is encrypted?](https://www.g2.com/discussions/how-can-you-tell-if-an-email-is-encrypted) - [Is Paubox Hipaa compliant?](https://www.g2.com/discussions/is-paubox-hipaa-compliant) - [What is a suite of popular email encryption tools?](https://www.g2.com/discussions/what-is-a-suite-of-popular-email-encryption-tools) - [What is Paubox?](https://www.g2.com/discussions/what-is-paubox) - 3 comments ### 4. [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Weave?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Weave?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** https://www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are Weave's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Communication (71 reviews) - Text Messaging (67 reviews) - Patient Communication (66 reviews) - Texting Communication (53 reviews) **Cons:** - Technical Issues (40 reviews) - Messaging Issues (22 reviews) - Communication Issues (21 reviews) - Connectivity Issues (21 reviews) - Limited Features (21 reviews) ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave's **ease of use** impressive, making setup and daily operations smooth and intuitive. - Users value the **seamless communication** capabilities of Weave, making patient interactions easy and efficient. - Users value the **convenience of text messaging** with Weave, enhancing communication and saving valuable time in their practice. - Users value the **efficient patient communication** in Weave, enhancing connectivity and streamlining practice operations seamlessly. - Users find Weave's **texting communication** invaluable, enabling seamless, efficient patient interactions and streamlined office processes. **Cons:** - Users face **technical issues** with Weave, including failed messages and cumbersome phone tree setup for multiple locations. - Users experience **messaging issues** , with glitches in notifications and challenges in bulk messaging usability. - Users face **communication issues** with Weave, including email failures and inappropriate message timing frustrating patients. - Users experience frustrating **connectivity issues** with Weave, including lag and syncing problems impacting usability. - Users desire more navigation options in the schedule, citing **limited features** in the app's functionality. #### What Are Recent G2 Reviews of Weave? **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### 5. [Artera](https://www.g2.com/products/artera/reviews) Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | **Average Rating:** 4.8/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Artera?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 63% Mid-Market, 19% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick and effective communication** with patients through text, voicemail, and email options. - Users commend Artera for its **ease of use** , facilitating patient communication and streamlining appointment management effectively. - Users value the **quick and versatile patient communication** options of Artera, enhancing outreach efficiency and engagement. - Users value the **quick and efficient texting communication** that facilitates easy interaction with patients. - Users value the **easy mass texting feature** of Artera, allowing quick and efficient communication with patients. **Cons:** - Users face **messaging issues** with Artera, experiencing difficulties in managing team communications and appointment handling. - Users note the **limited features** of Artera, particularly for larger organizations that require more robust tools for efficiency. - Users find the **limited messaging features** hinder efficient communication, particularly for teams with high patient volumes. - Users experience **communication issues** with Artera, often relying on staff for timely replies that sometimes fall short. - Users find **difficult navigation** in Artera, especially when managing numerous practices and organizational functions. #### What Are Recent G2 Reviews of Artera? **"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"** **Rating:** 5.0/5.0 stars *— Daniel A.* [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) --- **"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"** **Rating:** 5.0/5.0 stars *— Vanessa .* [Read full review](https://www.g2.com/survey_responses/artera-review-12590616) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 6. [OhMD](https://www.g2.com/products/ohmd/reviews) OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed **Average Rating:** 4.8/5.0 **Total Reviews:** 170 **How Do G2 Users Rate OhMD?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind OhMD?** - **Seller:** [OhMD](https://www.g2.com/sellers/ohmd) - **Company Website:** https://www.ohmd.com/ - **Year Founded:** 2016 - **HQ Location:** Burlington, Vermont - **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 54% Small-Business, 45% Mid-Market #### What Are OhMD's Pros and Cons? **Pros:** - Communication (23 reviews) - Patient Communication (20 reviews) - Ease of Use (16 reviews) - Texting Feature (16 reviews) - Customer Communication (11 reviews) **Cons:** - Messaging Issues (8 reviews) - Limited Features (6 reviews) - Limited Messaging Features (6 reviews) - Missing Features (5 reviews) - Technical Issues (4 reviews) ### What Do G2 Reviewers Say About OhMD? *AI-generated summary from verified user reviews* **Pros:** - Users value the **smoother communication** with patients via OhMD, enhancing connection without sharing personal numbers. - Users value the **effective patient communication** through OhMD, enhancing connection without sharing personal contact information. - Users appreciate the **ease of use** of OhMD, enjoying convenient communication with their patients and support services. - Users appreciate the **texting feature** of OhMD, enhancing patient communication and reducing missed connections. - Users appreciate the **efficient daily communication** with patients, enhancing convenience and reducing missed connections. **Cons:** - Users express frustration with **messaging issues** in OhMD, citing lack of privacy and app refreshing problems. - Users express a desire for **limited features** in OhMD, highlighting the need for enhancements to improve functionality. - Users find the **limited messaging features** of OhMD hinder productivity and complicate communication with patients. - Users note **missing features** in OhMD, such as enhanced mobile functionality and reporting analytics yet to be implemented. - Users experience occasional **technical issues** such as slow performance and glitches, but these rarely disrupt usage. #### What Are Recent G2 Reviews of OhMD? **"[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821) --- **"[OhMD easy to integrate](https://www.g2.com/survey_responses/ohmd-review-11680721)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721) --- #### What Are G2 Users Discussing About OhMD? - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) ### 7. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TigerConnect, enhancing productivity and seamless collaboration across devices. - Users value the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in their workflow. - Users praise the **ease of communication** with TigerConnect, enhancing staff productivity through its user-friendly interface. - Users value the **efficiency** of TigerConnect, praising its seamless collaboration and reliable performance across platforms. - Users appreciate the **HIPAA compliance** of TigerConnect, ensuring secure and easy collaboration within their healthcare environment. **Cons:** - Users find the **missing features** like videoconferencing limit patient and family communication significantly. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 8. [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. **Average Rating:** 4.4/5.0 **Total Reviews:** 194 **How Do G2 Users Rate eFax Online Fax Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind eFax Online Fax Service?** - **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions) - **Company Website:** https://www.consensus.com/ - **Year Founded:** 1995 - **HQ Location:** Los Angeles, CA - **Twitter:** @ConsensusCS (1,288 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/consensus-cloud-solutions/ (467 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are eFax Online Fax Service's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Faxing Services (43 reviews) - Fax Services (33 reviews) - Easy Access (19 reviews) - Convenience (14 reviews) **Cons:** - Fax Issues (37 reviews) - Slow Performance (5 reviews) - Technical Issues (5 reviews) - Connection Issues (4 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About eFax Online Fax Service? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of eFax Online Fax Service, enjoying fast document sending and hassle-free setup. - Users appreciate the **convenience of faxing without a machine** , enjoying the simplicity of sending documents digitally. - Users appreciate the **ease of use** with eFax Online Fax Service, enjoying convenient access from any device. - Users value the **easy access** eFax provides, allowing faxing from any device without the hassle of traditional machines. - Users appreciate the **convenience** of eFax, enjoying seamless access to incoming faxes directly in their email inbox. **Cons:** - Users experience **fax issues** with lost faxes, inconvenient confirmation emails, and a sometimes buggy online portal. - Users report **slow performance** with eFax Online, citing lag, lack of preview, and excessive clicks for sending faxes. - Users report **technical issues** with eFax, including lost faxes and unreliable service that complicates their tasks. - Users experience frequent **connection issues** , requiring multiple attempts to send faxes successfully and facing browser limitations. - Users find the **pricing of eFax Online Fax Service** high, especially compared to newer alternatives for infrequent faxers. #### What Are Recent G2 Reviews of eFax Online Fax Service? **"[eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157)"** **Rating:** 5.0/5.0 stars *— Ruby Ann G.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157) --- **"[Essential, Time-Saving Fax Solution](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)"** **Rating:** 5.0/5.0 stars *— Your Future N.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756) --- ### 9. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam incredibly **easy to use** , appreciating its intuitive design and quick learning curve. - Users value the **intuitive interface and comprehensive communication features** of Connecteam, enhancing team management and updates. - Users find **scheduling incredibly easy** with Connecteam, enhancing time management and team communication efficiently. - Users praise Connecteam for its **effective team collaboration** , enhancing communication and simplifying task management seamlessly. - Users appreciate the **user-friendly interface** of Connecteam, making staff management and communication effortless and efficient. **Cons:** - Users find the **lack of features on the app** limiting compared to the web version, impacting usability. - Users feel that Connecteam has **limited features** on the app compared to the computer, hindering usability. - Users find **scheduling issues** with Connecteam's inefficient 24hr service management and complex approvals problematic. - Users indicate that there is **improvement needed** in navigating settings and clarity of the time clock display. - Users find the **learning curve steep** , particularly with navigation and accessing features on different platforms. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 10. [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Luma Health?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Luma Health?** - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq (686 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Mid-Market, 38% Small-Business #### What Are Luma Health's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Interface (1 reviews) - Data Management (1 reviews) - Incomplete Data (1 reviews) - Not User-Friendly (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Luma Health? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Luma Health, enhancing patient engagement while reducing workload for healthcare teams. - Users value the **easy communication** with patients, allowing for seamless texts and responses. - Users value the **comprehensive features** of Luma Health for enhancing patient engagement and improving system performance. - Users value the **easy communication** with patients, allowing for seamless texting and replies. - Users praise the **exceptional customer support** from Luma Health, highlighting their innovative and compassionate team assistance. **Cons:** - Users find Luma's **complex interface** challenging, requiring familiarity with multiple products for effective use. - Users face challenges with **data management** in Luma Health, often struggling with incomplete or inaccurate system-level data. - Users often face **incomplete data** issues within Luma, impacting its overall functionality and user experience. - Users find Luma Health **not user-friendly** due to its complexity and requirement of prior knowledge for effective use. - Users find Luma Health's **system complexity** challenging, requiring prior familiarity with IT products and Epic for effective use. #### What Are Recent G2 Reviews of Luma Health? **"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"** **Rating:** 4.5/5.0 stars *— Vonda M.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) --- **"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) --- #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### 11. [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Klara?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Klara?** - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** https://www.klara.com/ - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Klara's Pros and Cons? **Pros:** - Communication (24 reviews) - Ease of Use (21 reviews) - Patient Communication (18 reviews) - Texting Communication (12 reviews) - User Interface (11 reviews) **Cons:** - Limited Features (6 reviews) - Communication Issues (5 reviews) - Messaging Issues (5 reviews) - Search Issues (5 reviews) - Limited Messaging Features (3 reviews) ### What Do G2 Reviewers Say About Klara? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy communication** with patients through Klara, appreciating its accessibility and safety features. - Users appreciate the **ease of use** of Klara, highlighting smooth patient communication and customizable messaging options. - Users value the **ease of communication** with patients, highlighting its accessibility and effectiveness in outreach. - Users value Klara for its **efficient texting communication** , enhancing patient interaction and streamlining workflows significantly. - Users appreciate the **easy and intuitive interface** of Klara, enhancing productivity while ensuring excellent patient communication. **Cons:** - Users are frustrated by Klara's **limited features** , including difficulties with setup and inability to edit settings independently. - Users report **communication issues** with Klara, citing poor support and difficulties in accessing closed conversations. - Users face **messaging issues** in Klara, finding it difficult to communicate effectively with patients and manage messages. - Users struggle with **search issues** that hinder locating closed conversations and specific patient messages effectively. - Users find Klara's **limited messaging features** frustrating, with difficulties in readability and lack of customization. #### What Are Recent G2 Reviews of Klara? **"[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)"** **Rating:** 5.0/5.0 stars *— Abigail S.* [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) --- **"[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)"** **Rating:** 4.5/5.0 stars *— KRUNAL P.* [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) --- #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### 12. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (127 reviews) - Helpful (125 reviews) - Communication (85 reviews) - Features (79 reviews) **Cons:** - Missing Features (37 reviews) - Messaging Issues (31 reviews) - Notification Issues (26 reviews) - Limited Features (19 reviews) - SMS Issues (19 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users find Textline's **ease of use** exceptional, enjoying quick communication and a straightforward interface. - Users rave about the **friendly and responsive customer support** from Textline, ensuring quick resolution of issues. - Users appreciate the **helpful customer support** of Textline, ensuring quick resolutions and efficient communication. - Users appreciate the **efficient communication capabilities** of Textline, enhancing customer support and service delivery significantly. - Users appreciate the **efficient communication capabilities** of Textline, enhancing customer support and service delivery significantly. **Cons:** - Users desire **missing features** like message delivery status, editing, and robust billing options to enhance Textline’s functionality. - Users face **messaging issues** that require refreshing for new messages and complicate conversation management within the app. - Users experience **notification issues** , feeling overwhelmed by excessive alerts and limited filtering options for messages. - Users find Textline's **limited features** restrict its effectiveness, particularly regarding bulk messaging shortcuts and integrations. - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 13. [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz. **Average Rating:** 4.9/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Buzz Medical Messenger?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Buzz Medical Messenger?** - **Seller:** [Skyscape®](https://www.g2.com/sellers/skyscape) - **Company Website:** https://buzz.skyscape.com/ - **Year Founded:** 1993 - **HQ Location:** Marlborough, MASSACHUSETTS - **Twitter:** @skyscapeinc (1,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35448 (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small-Business, 26% Mid-Market #### What Are Buzz Medical Messenger's Pros and Cons? **Pros:** - Communication (12 reviews) - Features (8 reviews) - Document Management (7 reviews) - HIPAA Compliance (7 reviews) - Secure Communication (6 reviews) **Cons:** - Limited Features (2 reviews) - Not User-Friendly (2 reviews) - Limited Messaging Features (1 reviews) - Notification Issues (1 reviews) - Poor Usability (1 reviews) ### What Do G2 Reviewers Say About Buzz Medical Messenger? *AI-generated summary from verified user reviews* **Pros:** - Users value the **diverse communication options** in Buzz Medical Messenger, enhancing collaboration and patient interaction securely. - Users praise the **intuitive UI and AI integration** of Buzz Medical Messenger, enhancing productivity and easing communication. - Users value the **document management capabilities** of Buzz Medical Messenger, enhancing form completion and secure sharing. - Users value the **HIPAA compliance** of Buzz Medical Messenger, ensuring secure and private communication in healthcare settings. - Users value the **secure communication** features of Buzz Medical Messenger, enhancing collaboration while ensuring HIPAA compliance. **Cons:** - Users report **limited features** in Buzz Medical Messenger, particularly noting the lack of flagging functionality in the app. - Users find Buzz Medical Messenger **not user-friendly** due to threading issues, small fonts, and limited app features. - Users find the **limited messaging features** of Buzz Medical Messenger hinder their ability to manage important threads effectively. - Users often face **notification issues** with Buzz Medical Messenger, limiting functionality on mobile compared to desktop. - Users find the **poor usability** of Buzz Medical Messenger frustrating due to small fonts and unoptimized fields. #### What Are Recent G2 Reviews of Buzz Medical Messenger? **"[A covert scheme for a thorough platform for medical communication and feature-rich](https://www.g2.com/survey_responses/buzz-medical-messenger-review-8234772)"** **Rating:** 5.0/5.0 stars *— Pritam S.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-8234772) --- **"[Still a Great Experience!](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113)"** **Rating:** 5.0/5.0 stars *— Manoj R.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113) --- ### 14. [Celo](https://www.g2.com/products/celo-health-celo/reviews) Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Celo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Celo?** - **Seller:** [Celo Health](https://www.g2.com/sellers/celo-health) - **Company Website:** https://www.celohealth.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @celohealth (219 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10891088 (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are Celo's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Communication (12 reviews) - Security (8 reviews) - Chat Communication (7 reviews) - HIPAA Compliance (7 reviews) **Cons:** - Limited Messaging Features (6 reviews) - Messaging Issues (5 reviews) - Notification Issues (4 reviews) - Poor Search Functionality (2 reviews) - Communication Delays (1 reviews) ### What Do G2 Reviewers Say About Celo? *AI-generated summary from verified user reviews* **Pros:** - Users find Celo to be **very user-friendly** , making team collaboration and communication seamless and efficient. - Users love the **ease of communication** with Celo, enjoying simple message writing and efficient search functionalities. - Users value the **security** of Celo, ensuring that personal and professional information remains safe and separate. - Users value the **easy message writing and efficient search features** for streamlined communication and collaboration. - Users value Celo's **HIPAA compliance** , ensuring secure communication while maintaining ease of use and convenience. **Cons:** - Users are frustrated by Celo's **limited messaging features** , such as no read receipts and lack of emojis or gifs. - Users express frustration over **messaging issues** with Celo, including unread notifications and limited emoji options. - Users face **notification issues** in Celo, such as persistent alerts and lack of sound customization for chats. - Users find the **search functionality lacking** , making it challenging to locate old messages quickly. - Users experience **communication delays** , leading to potential delays in patient care and concerns over timely responses. #### What Are Recent G2 Reviews of Celo? **"[HIPAA-Compliant Messaging That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/celo-review-12978710)"** **Rating:** 5.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978710) --- **"[Effortless, Secure Communication for Healthcare Teams](https://www.g2.com/survey_responses/celo-review-12978779)"** **Rating:** 5.0/5.0 stars *— Andrea C.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978779) --- ### 15. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 144 **How Do G2 Users Rate symplr Clinical Communications?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind symplr Clinical Communications?** - **Seller:** [symplr](https://www.g2.com/sellers/symplr) - **Company Website:** https://www.symplr.com - **Year Founded:** 2006 - **HQ Location:** Houston, Texas - **Twitter:** @symplr (910 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,874 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Enterprise, 37% Mid-Market #### What Are symplr Clinical Communications's Pros and Cons? **Pros:** - Communication (2 reviews) - Efficiency (2 reviews) **Cons:** - Inconvenience (1 reviews) ### What Do G2 Reviewers Say About symplr Clinical Communications? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **efficient communication** and improved coordination of care, enhancing collaboration among staff members. - Users appreciate the **efficiency in communication** provided by symplr Clinical Communications, enhancing coordination among staff. **Cons:** - Users report the **inconvenience of being reachable after hours** , disrupting work-life balance for some staff members. #### What Are Recent G2 Reviews of symplr Clinical Communications? **"[Communication is key](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581) --- **"[Efficient](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001) --- #### What Are G2 Users Discussing About symplr Clinical Communications? - [What is symplr Clinical Communications used for?](https://www.g2.com/discussions/what-is-symplr-clinical-communications-used-for) ### 16. [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. **Average Rating:** 4.2/5.0 **Total Reviews:** 117 **How Do G2 Users Rate Raintree Systems?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Raintree Systems?** - **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems) - **Company Website:** https://www.raintreeinc.com - **Year Founded:** 1983 - **HQ Location:** Chandler, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/56783/ (303 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Raintree Systems's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (16 reviews) - Efficiency (14 reviews) - Helpful (11 reviews) - Business Efficiency (8 reviews) **Cons:** - Not User-Friendly (12 reviews) - Poor Usability (11 reviews) - System Usability (9 reviews) - Navigation Difficulty (8 reviews) - Difficult Navigation (6 reviews) ### What Do G2 Reviewers Say About Raintree Systems? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **innovation features** of Raintree Systems, streamlining workflows with all-in-one client management. - Users appreciate the **ease of use** of Raintree Systems, enabling streamlined workflows and efficient client management. - Users commend Raintree Systems for its **efficiency** , streamlining workflows and enhancing productivity with innovative technology. - Users appreciate the **responsive support** from Raintree Systems, ensuring assistance is always available when needed. - Users value the **business efficiency** of Raintree Systems, enhancing clinic operations and streamlining processes significantly. **Cons:** - Users find Raintree Systems **not user-friendly** due to its outdated interface and steep learning curve for new users. - Users find the **poor usability** of Raintree Systems complicates their experience, especially for those less tech savvy. - Users struggle with the **steep learning curve** and unresponsive support, making Raintree Systems challenging to navigate. - Users find **navigation difficult** due to an outdated interface and overwhelming functions, complicating the overall user experience. - Users struggle with **difficult navigation** due to an outdated interface and overwhelming functions, impacting overall ease of use. #### What Are Recent G2 Reviews of Raintree Systems? **"[Strong Features but Room for Improvement](https://www.g2.com/survey_responses/raintree-systems-review-11353838)"** **Rating:** 4.0/5.0 stars *— Courtni D.* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838) --- **"[Raintree Makes Therapy Documentation Fast and Effortless](https://www.g2.com/survey_responses/raintree-systems-review-13068969)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-13068969) --- #### What Are G2 Users Discussing About Raintree Systems? - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment ### 17. [Trillian](https://www.g2.com/products/trillian/reviews) Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. **Average Rating:** 4.4/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Trillian?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Trillian?** - **Seller:** [Cerulean Studios](https://www.g2.com/sellers/cerulean-studios) - **Company Website:** https://www.trillian.im/ - **Year Founded:** 1998 - **HQ Location:** Brookfield, CT - **Twitter:** @trillianastra (7,805 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/141951/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 44% Mid-Market #### What Are Trillian's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Communication (4 reviews) - Security (4 reviews) - Easy Communication (3 reviews) - Reliability (3 reviews) **Cons:** - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Missing Features (2 reviews) - Difficult Setup (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trillian? *AI-generated summary from verified user reviews* **Pros:** - Users find Trillian very **easy to use** , with a user-friendly interface and seamless access across devices. - Users value the **reliable communication solution** Trillian offers, enjoying easy messaging and team collaboration features. - Users value the **strong security and privacy** features of Trillian, ensuring trusted communication for businesses. - Users value the **easy communication** in Trillian, finding it fast and efficient for both teams and individuals. - Users value the **reliable performance** of Trillian, enjoying seamless communication without downtime across all devices. **Cons:** - Users note the **limited features** of Trillian, finding it basic and outdated compared to other communication tools. - Users find Trillian's interface **not user-friendly** , citing it as outdated and challenging to navigate for new users. - Users find the **limited feature set** of Trillian insufficient for complex communication needs and emoji expressions. - Users find the **difficult setup** of Trillian frustrating, impacting their ability to easily use the messaging features. - Users experience **integration issues** with Trillian, facing delays and difficulties that hinder seamless functionality. #### What Are Recent G2 Reviews of Trillian? **"[Faster Coworker Communication and Quicker Messaging](https://www.g2.com/survey_responses/trillian-review-12725731)"** **Rating:** 5.0/5.0 stars *— Hannah J.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12725731) --- **"[Cheap, lightweight business IM with weak ecosystem](https://www.g2.com/survey_responses/trillian-review-12701583)"** **Rating:** 4.0/5.0 stars *— Jaylen H.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12701583) --- #### What Are G2 Users Discussing About Trillian? - [What are the benefits and challenges of using Trillian for secure messaging?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-trillian-for-secure-messaging) - [What is Trillian used for?](https://www.g2.com/discussions/what-is-trillian-used-for) ### 18. [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims. **Average Rating:** 3.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Axxess Home Health?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Axxess Home Health?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** https://www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 67% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of Axxess Home Health? **"[AXXESS is really great, overall we really like it.](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)"** **Rating:** 4.5/5.0 stars *— Annette T.* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906) --- **"[BILLING..4 /5 stars.](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720) --- ### 19. [LuxSci](https://www.g2.com/products/luxsci/reviews) LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LuxSci?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind LuxSci?** - **Seller:** [LuxSci](https://www.g2.com/sellers/luxsci) - **Company Website:** https://luxsci.com - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @LuxSci (680 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/luxsci/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are LuxSci's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Security (12 reviews) - Ease of Use (11 reviews) - HIPAA Compliance (10 reviews) - Reliability (8 reviews) **Cons:** - Email Issues (5 reviews) - Not User-Friendly (5 reviews) - UX Improvement (5 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About LuxSci? *AI-generated summary from verified user reviews* **Pros:** - Users commend LuxSci for their **excellent customer support** , ensuring timely updates and a secure, user-friendly experience. - Users appreciate the **robust security** of LuxSci, ensuring safe and compliant communication for their businesses. - Users find LuxSci to be very **easy to use and set up** , appreciating its secure and configurable nature. - Users value LuxSci's **HIPAA compliant services** , ensuring secure, reliable email communication for their sensitive needs. - Users appreciate the **reliability** of LuxSci, consistently providing secure email services and excellent customer support. **Cons:** - Users experience **email filtering issues** with LuxSci, leading to missed messages and confusion during setup and integration. - Users find the **interface not user-friendly** , requiring support for issues that should be easily resolved independently. - Users find the **UX improvement** necessary, as the interface lacks user-friendliness compared to other email services. - Users note the **limited features** of LuxSci, particularly the lack of internal communication tools and partial email labeling. - Users experience **missing features** in LuxSci, such as limited email filtering and partial functionality for custom requests. #### What Are Recent G2 Reviews of LuxSci? **"[Great E-Mail and Website System](https://www.g2.com/survey_responses/luxsci-review-7054970)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-7054970) --- **"[Excellent service for over 25 years.](https://www.g2.com/survey_responses/luxsci-review-4750574)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-4750574) --- #### What Are G2 Users Discussing About LuxSci? - [Is MailHippo free?](https://www.g2.com/discussions/is-mailhippo-free) - [Is email HIPAA compliant?](https://www.g2.com/discussions/is-email-hipaa-compliant) - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [What is LuxSci email?](https://www.g2.com/discussions/what-is-luxsci-email) ### 20. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Rocket.Chat, enabling smooth communication and efficient collaboration across teams. - Users value the **flexibility and control** of Rocket.Chat, enjoying customizable features that enhance collaboration and security. - Users value the **flexible and secure communication** features of Rocket.Chat, enhancing collaboration and user control. - Users find that Rocket.Chat offers **easy communication** , enhancing collaboration with freelancers and across departments effectively. - Users value the **strong security and privacy features** of Rocket.Chat, enhancing control and compliance for communications. **Cons:** - Users find the **interface not user-friendly** , hindering navigation and slowing down adoption for new users. - Users find the **user interface complex and outdated** , hindering adoption and overall experience with Rocket.Chat. - Users find the learning curve of Rocket.Chat **challenging and complex** , particularly for newcomers unfamiliar with its features. - Users find Rocket.Chat's interface to be **not intuitive** , complicating navigation and hindering new user adoption. - Users criticize the **poor interface design** of Rocket.Chat, which can hinder navigation and user adoption. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 21. [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) NeoCertified provides secure email encryption for businesses and individuals alike. With no sales minimums, no setup fees, and a fully-refundable product guarantee, NeoCertified is the simple, easy-to-use, ready-to-go solution that defies that of the standard in the encryption industry. With a product that encompasses all industries and verticals -- healthcare, finance, legal, education, non-profit -- you can be sure that all of your documents, sensitive information, and secure email messages are protected through the entire process... in transit and at rest. NeoCertified - Secure Email Encryption since 2002. **Average Rating:** 4.8/5.0 **Total Reviews:** 97 **How Do G2 Users Rate NeoCertified Secure Email?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind NeoCertified Secure Email?** - **Seller:** [NeoCertified](https://www.g2.com/sellers/neocertified) - **Year Founded:** 2002 - **HQ Location:** Centennial, Colorado - **Twitter:** @NeoCertified (121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/752051/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 70% Small-Business, 28% Mid-Market #### What Are NeoCertified Secure Email's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Security (2 reviews) - Data Security (1 reviews) - Email Management (1 reviews) - Encryption (1 reviews) **Cons:** - Email Encryption Issues (1 reviews) - Encryption Issues (1 reviews) ### What Do G2 Reviewers Say About NeoCertified Secure Email? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NeoCertified Secure Email, making secure email communication simple and efficient. - Users value the **ease of use and effective email encryption** that NeoCertified Secure Email offers for secure communication. - Users value the **easy secure email transmission** with NeoCertified, enhancing their data security effortlessly. - Users appreciate the **easy secure email management** with NeoCertified, thanks to its convenient extension for sending and receiving emails. - Users praise the **easy-to-use email encryption** of NeoCertified Secure Email, enhancing their communication security effortlessly. **Cons:** - Users desire a **more automated encryption feature** for seamless scanning of all outbound emails for better security. - Users feel the lack of **automatic encryption** for outbound emails limits the effectiveness of NeoCertified Secure Email. #### What Are Recent G2 Reviews of NeoCertified Secure Email? **"[Great Product!](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271)"** **Rating:** 5.0/5.0 stars *— Mark L.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271) --- **"[Effortless Security & Compliance](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370)"** **Rating:** 5.0/5.0 stars *— lori B.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370) --- #### What Are G2 Users Discussing About NeoCertified Secure Email? - [Do you recommend NeoCertified Secure Email for secure communication, and what features do you find most valuable?](https://www.g2.com/discussions/do-you-recommend-neocertified-secure-email-for-secure-communication-and-what-features-do-you-find-most-valuable) - [What is NeoCertified Secure Email used for?](https://www.g2.com/discussions/what-is-neocertified-secure-email-used-for) - [How can I send a secure email for free?](https://www.g2.com/discussions/how-can-i-send-a-secure-email-for-free) - [What is send secure tool?](https://www.g2.com/discussions/what-is-send-secure-tool) - [What is a secure email account?](https://www.g2.com/discussions/what-is-a-secure-email-account) ### 22. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician, Owner - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users find OnPage to be **extremely easy to navigate** , enhancing communication and efficiency in critical situations. - Users love the **emergency notification feature** of OnPage, ensuring they never miss critical alerts 24/7. - Users find the **easy setup** of OnPage beneficial for quick installation and efficient use in their work. - Users praise the **unwavering reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. - Users commend the **easy setup** of OnPage, reporting a quick and straightforward installation process. **Cons:** - Users face significant **notification issues** , particularly with non-urgent alerts having an unmodifiable, loud default tone. - Users find the **notification sound extremely loud and disturbing** , especially during the night when it disrupts sleep. - Users struggle with **call issues** in OnPage, citing difficulties in making calls and lack of texting features. - Users report that OnPage has a **not user-friendly** interface, making it challenging to navigate and utilize effectively. - Users experience **delays** with email code verification and information updates, impacting the overall login process. #### What Are Recent G2 Reviews of OnPage? **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 23. [Hucu.ai](https://www.g2.com/products/hucu-ai/reviews) Hucu is a secure healthcare-specific communication platform that optimizes communication across the entire patient-specific care team regardless of location or organizational affiliation. No more time wasted waiting for information & responses in disparate and possibly unsecure tools like the EHR, text, answering services, and fax. Hucu’s patient-centered design enables providers and allied health professionals to support more patients and thus improve organizational performance by unifying all members of the care care team to communication faster, and better. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Hucu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Hucu.ai?** - **Seller:** [Hucu.ai](https://www.g2.com/sellers/hucu-ai) - **Year Founded:** 2019 - **HQ Location:** Chicago, Illinois - **Twitter:** @HucuAI (197 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35707323/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Mid-Market, 48% Small-Business #### What Are Recent G2 Reviews of Hucu.ai? **"[Easy to use and compliant! What more do you need?](https://www.g2.com/survey_responses/hucu-ai-review-9620662)"** **Rating:** 5.0/5.0 stars *— Tiana M.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9620662) --- **"[HUCU has changed our practice forms of communication.](https://www.g2.com/survey_responses/hucu-ai-review-9760625)"** **Rating:** 5.0/5.0 stars *— Faye O.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9760625) --- #### What Are G2 Users Discussing About Hucu.ai? - [What is Hucu.ai used for?](https://www.g2.com/discussions/what-is-hucu-ai-used-for) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.