# Best HIPAA Compliant Messaging Software for Medium-Sized Businesses *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Products classified in the overall HIPAA Compliant Messaging category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business HIPAA Compliant Messaging to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business HIPAA Compliant Messaging category. In addition to qualifying for inclusion in the HIPAA Compliant Messaging Software category, to qualify for inclusion in the Medium-Sized Business HIPAA Compliant Messaging Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (580 reviews) | Portal-free HIPAA email with automatic encryption | "[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (201 reviews) | Private practice texting with work-life boundaries | "[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (411 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [OhMD](https://www.g2.com/products/ohmd/reviews) | 4.8/5.0 (170 reviews) | Patient texting with EMR chart integration | "[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)" | | 10 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)" | ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,800+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Crowdin Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, software, websites, games, help documentation, and designs to create a native experience for your customers around the globe. 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[Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), intellectual property, and other regulated information. Seamlessly integrating with platforms like Gmail and Microsoft Outlook, Virtru empowers organizations to meet compliance requirements for HIPAA, GDPR, CJIS, CMMC 2.0, ITAR and other data privacy regulations, without disrupting existing workflows. Virtru provides full control over email content even after it’s been sent. Users can set expiration dates, revoke access, and track where emails are shared, ensuring total visibility and control over sensitive information. With granular access control and audit trails, Virtru simplifies data protection for enterprises and small businesses alike. Ideal for industries such as healthcare, financial services, government, and education, Virtru empowers your teams to confidently share sensitive information without sacrificing security. **Average Rating:** 4.4/5.0 **Total Reviews:** 411 **How Do G2 Users Rate Virtru Email Encryption?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Email Encryption?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Administrative Assistant - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 45% Mid-Market, 38% Small-Business #### What Are Virtru Email Encryption's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Security (70 reviews) - Encryption (61 reviews) - Email Encryption (53 reviews) - Secure Communication (40 reviews) **Cons:** - Email Issues (47 reviews) - Email Encryption Issues (37 reviews) - Access Issues (26 reviews) - Encryption Issues (23 reviews) - Access Limitations (16 reviews) ### What Do G2 Reviewers Say About Virtru Email Encryption? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Virtru Email Encryption, enabling simple encryption with just one click. - Users value the **security** offered by Virtru, knowing only intended recipients can access encrypted emails. - Users love the **easy-to-use and reliable encryption** of Virtru Email Encryption, ensuring secure communication effortlessly. - Users love the **easy-to-use and reliable email encryption** of Virtru, ensuring secure communication daily. - Users value the **secure communication** offered by Virtru Email Encryption, ensuring only intended recipients access sensitive information. **Cons:** - Users face **email issues** with Virtru, struggling with message delivery failures and frequent disconnections, impacting productivity. - Users report **email encryption issues** that hinder older users and cause syncing problems with recipients not using Virtru. - Users face **access issues** with Virtru Email Encryption, finding it cumbersome to open emails on mobile devices. - Users struggle with **encryption issues** , particularly older users and those needing to communicate with non-Virtru accounts. - Users face **access limitations** with Virtru Email Encryption, finding it cumbersome to open emails on mobile devices. #### What Are Recent G2 Reviews of Virtru Email Encryption? **"[Super Easy to Use and a Hit with Our Office](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172)"** **Rating:** 4.0/5.0 stars *— Makayla S.* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172) --- **"[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)"** **Rating:** 5.0/5.0 stars *— Verified User in Outsourcing/Offshoring* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917) --- #### What Are G2 Users Discussing About Virtru Email Encryption? - [What is Virtru used for?](https://www.g2.com/discussions/what-is-virtru-used-for) - [What is Virtru?](https://www.g2.com/discussions/what-is-virtru) - 6 comments - [What is Virtru email?](https://www.g2.com/discussions/what-is-virtru-email) - 1 comment - [How much does Virtru cost?](https://www.g2.com/discussions/how-much-does-virtru-cost) - 1 comment - [Is Virtru secure?](https://www.g2.com/discussions/is-virtru-secure) - 1 comment ### 2. [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) Virtru Secure Share is a cloud-native secure file transfer solution designed to simplify sharing sensitive documents. Advanced encryption, customizable access controls, and complete data visibility ensure a seamless and secure user experience. Users maintain full control over their data, with the ability to revoke access at any time—providing peace of mind when sharing sensitive information such as intellectual property, personally identifiable information (PII), personal healthcare information (PHI), and other regulated data. Accessible via any web browser or integrated with popular business applications like Google Drive, Zendesk, and Confluence, Virtru Secure Share delivers robust file protection wherever your files are shared. **Average Rating:** 4.3/5.0 **Total Reviews:** 118 **How Do G2 Users Rate Virtru Secure Share?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10) - **Clinical Communication - HIPAA Compliance:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Secure Share?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Virtru Secure Share's Pros and Cons? **Pros:** - Security (66 reviews) - Ease of Use (62 reviews) - Secure Sharing (51 reviews) - File Sharing (40 reviews) - Data Protection (28 reviews) **Cons:** - Access Limitations (21 reviews) - Email Issues (20 reviews) - Not User-Friendly (14 reviews) - Email Encryption Issues (13 reviews) - Access Issues (12 reviews) ### What Do G2 Reviewers Say About Virtru Secure Share? *AI-generated summary from verified user reviews* **Pros:** - Users value the **security and traceability** of Virtru Secure Share, ensuring controlled access and strong encryption for file sharing. - Users praise the **ease of use** of Virtru Secure Share, highlighting its clean interface and quick setup process. - Users value the **secure sharing experience** of Virtru Secure Share, facilitating easy transfer of sensitive files effortlessly. - Users appreciate the **secure and intuitive file sharing experience** provided by Virtru Secure Share, enhancing productivity. - Users highlight the **ease of secure file sharing** with Virtru, making it user-friendly for new hires. **Cons:** - Users experience **access limitations** with recipients having trouble accessing shared documents, complicating communication efforts. - Users experience **email issues** with slow loading times and unreliable sending, especially with Google accounts. - Users find the **interface not user-friendly** , often confused by initial access and lacking intuitive navigation. - Users face **email encryption issues** with Virtru Secure Share, complicating reading, sharing, and setup processes. - Users experience **access issues** with Virtru Secure Share, finding login challenges and inconsistent file availability frustrating. #### What Are Recent G2 Reviews of Virtru Secure Share? **"[KEEP CHILDREN SAFE WITH VIRTRU](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064) --- **"[Fast, Secure Sharing of Confidential Information Made Easy with Virtru](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281)"** **Rating:** 4.5/5.0 stars *— Katrina B.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281) --- ### 3. [Paubox](https://www.g2.com/products/paubox/reviews) Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. **Average Rating:** 4.9/5.0 **Total Reviews:** 580 **How Do G2 Users Rate Paubox?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Paubox?** - **Seller:** [Paubox](https://www.g2.com/sellers/paubox) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @PauboxHQ (16,577 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4821384/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Paubox's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Security (169 reviews) - Customer Support (146 reviews) - Email Security (138 reviews) - Setup Ease (137 reviews) **Cons:** - Expensive (50 reviews) - Email Issues (32 reviews) - Difficult Setup (25 reviews) - Email Encryption Issues (17 reviews) - Encryption Issues (13 reviews) ### What Do G2 Reviewers Say About Paubox? *AI-generated summary from verified user reviews* **Pros:** - Users find Paubox’s features **extremely easy to use** , making compliance and secure communication effortless and efficient. - Users value the **security features** of Paubox, appreciating its HIPAA compliance and encrypted communication for peace of mind. - Users commend Paubox for its **fantastic customer support** , praising the helpfulness and expertise of the support team. - Users value the **email security** provided by Paubox, ensuring HIPAA compliance and peace of mind for sensitive communications. - Users appreciate the **effortless setup process** of Paubox, making onboarding quick and straightforward without complications. **Cons:** - Users find Paubox to be **expensive** , yet some believe the value justifies its higher cost. - Users report **email issues** due to limited retention and formatting problems with forms, affecting functionality and compliance. - Users find the **difficult setup** of Paubox a challenge, but appreciate the prompt assistance from customer support. - Users express concerns over **email encryption issues** , including delays and the visible Paubox stamp on emails. - Users miss the **loss of encrypted SMS** in Paubox, finding other services lacking in comparison and flexibility. #### What Are Recent G2 Reviews of Paubox? **"[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)"** **Rating:** 5.0/5.0 stars *— Cynthia S.* [Read full review](https://www.g2.com/survey_responses/paubox-review-12903747) --- **"[Smooth, Reliable HIPAA-Compliant Email Encryption with Minimal IT Effort](https://www.g2.com/survey_responses/paubox-review-12927601)"** **Rating:** 5.0/5.0 stars *— Brianna W.* [Read full review](https://www.g2.com/survey_responses/paubox-review-12927601) --- #### What Are G2 Users Discussing About Paubox? - [How can you tell if an email is encrypted?](https://www.g2.com/discussions/how-can-you-tell-if-an-email-is-encrypted) - [Is Paubox Hipaa compliant?](https://www.g2.com/discussions/is-paubox-hipaa-compliant) - [What is a suite of popular email encryption tools?](https://www.g2.com/discussions/what-is-a-suite-of-popular-email-encryption-tools) - [What is Paubox?](https://www.g2.com/discussions/what-is-paubox) - 3 comments ### 4. [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Weave?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Weave?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** https://www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are Weave's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Communication (71 reviews) - Text Messaging (67 reviews) - Patient Communication (66 reviews) - Texting Communication (53 reviews) **Cons:** - Technical Issues (40 reviews) - Messaging Issues (22 reviews) - Communication Issues (21 reviews) - Connectivity Issues (21 reviews) - Limited Features (21 reviews) ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave's **ease of use** highly intuitive, making communication and setup straightforward and efficient. - Users value the **seamless communication** features of Weave, enhancing patient interaction and streamlining office processes. - Users value the **automated texting reminders** from Weave, enhancing communication and saving time in their practice. - Users value the **convenient patient communication** features of Weave, enhancing interactions and saving time effectively. - Users find Weave's **texting communication** highly convenient, streamlining patient interactions and enhancing overall efficiency. **Cons:** - Users experience **technical issues** with Weave, including failed message deliveries and difficulties with setup and support responsiveness. - Users report **messaging issues** like glitchy notifications and confusion with bulk messaging, impacting their overall experience. - Users experience **communication issues** with Weave, including email client problems and timing errors causing patient dissatisfaction. - Users often face **connectivity issues** with Weave, including lagging and syncing problems that disrupt their workflow. - Users feel the **limited features** of Weave hinder scheduling efficiency and restrict communication possibilities. #### What Are Recent G2 Reviews of Weave? **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### 5. [OhMD](https://www.g2.com/products/ohmd/reviews) OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed **Average Rating:** 4.8/5.0 **Total Reviews:** 170 **How Do G2 Users Rate OhMD?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind OhMD?** - **Seller:** [OhMD](https://www.g2.com/sellers/ohmd) - **Company Website:** https://www.ohmd.com/ - **Year Founded:** 2016 - **HQ Location:** Burlington, Vermont - **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 54% Small-Business, 45% Mid-Market #### What Are OhMD's Pros and Cons? **Pros:** - Communication (23 reviews) - Patient Communication (20 reviews) - Ease of Use (16 reviews) - Texting Feature (16 reviews) - Customer Communication (11 reviews) **Cons:** - Messaging Issues (8 reviews) - Limited Features (6 reviews) - Limited Messaging Features (6 reviews) - Missing Features (5 reviews) - Technical Issues (4 reviews) ### What Do G2 Reviewers Say About OhMD? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of communication** with patients via OhMD, enhancing connection without giving personal numbers. - Users appreciate the **convenient patient communication** with OhMD, enhancing connection without sharing personal contact information. - Users love the **ease of use** , appreciating the quick, bidirectional communication that enhances patient interaction. - Users value the **seamless patient communication** through OhMD's texting feature, reducing missed calls and enhancing connection. - Users appreciate the **efficient patient communication** of OhMD, making interactions seamless and convenient. **Cons:** - Users express concerns over **messaging issues** , including privacy limitations and the need to refresh for new messages. - Users find the **limited features** of OhMD hinder productivity and wish for more functionalities to be implemented. - Users express frustration over **limited messaging features** , hindering productivity and making patient communication cumbersome. - Users express a desire for **missing features** in OhMD, hoping for enhancements like better mobile functionality and reporting analytics. - Users face occasional **technical issues** , such as slow performance and temporary glitches, but they do not hinder usage significantly. #### What Are Recent G2 Reviews of OhMD? **"[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821) --- **"[OhMD easy to integrate](https://www.g2.com/survey_responses/ohmd-review-11680721)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721) --- #### What Are G2 Users Discussing About OhMD? - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) ### 6. [Artera](https://www.g2.com/products/artera/reviews) Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | **Average Rating:** 4.8/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Artera?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (295 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 62% Mid-Market, 19% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and versatile communication** capabilities of Artera, enhancing patient outreach efficiently. - Users highlight Artera's **ease of use** , simplifying patient communication and enhancing appointment management efficiently. - Users appreciate the **quick and effective patient communication** options, enhancing outreach through various messaging formats. - Users value the **quick messaging capabilities** of Artera, enhancing communication with patients efficiently and effectively. - Users find the **texting feature** of Artera invaluable for quick and efficient communication with patients. **Cons:** - Users face **messaging issues** with Artera, finding it difficult to manage multiple team messages effectively. - Users express concern about **limited features** that make scaling for larger organizations more challenging than for smaller ones. - Users find the **limited messaging features** hinder effective communication, especially in high-volume patient management scenarios. - Users experience **communication issues** with Artera, lacking notifications for new messages and channels, affecting timely responses. - Users find **difficult navigation** in Artera, especially for larger organizations requiring excessive clicks to manage updates. #### What Are Recent G2 Reviews of Artera? **"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"** **Rating:** 5.0/5.0 stars *— Vanessa .* [Read full review](https://www.g2.com/survey_responses/artera-review-12590616) --- **"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"** **Rating:** 5.0/5.0 stars *— Daniel A.* [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 7. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of TigerConnect, enhancing productivity and streamlining clinical collaboration effortlessly. - Users appreciate the **seamless cross-platform accessibility** of TigerConnect, enhancing their collaborative experience in clinical settings. - Users appreciate the **ease of IM** with TigerConnect, enhancing productivity and user-friendliness for staff communication. - Users value the **high efficiency** of TigerConnect, enhancing collaboration with seamless functionality across various platforms. - Users appreciate the **HIPAA compliance** of TigerConnect, ensuring secure and reliable communication in clinical settings. **Cons:** - Users note the **lack of videoconferencing and patient communication features** , hindering effective family communication. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 8. [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. **Average Rating:** 4.4/5.0 **Total Reviews:** 194 **How Do G2 Users Rate eFax Online Fax Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind eFax Online Fax Service?** - **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions) - **Company Website:** https://www.consensus.com/ - **Year Founded:** 1995 - **HQ Location:** Los Angeles, CA - **Twitter:** @ConsensusCS (1,288 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/consensus-cloud-solutions/ (467 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are eFax Online Fax Service's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Faxing Services (42 reviews) - Fax Services (32 reviews) - Easy Access (18 reviews) - Convenience (14 reviews) **Cons:** - Fax Issues (37 reviews) - Slow Performance (5 reviews) - Technical Issues (5 reviews) - Connection Issues (4 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About eFax Online Fax Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of eFax Online Fax Service, finding it simple for staff training and fax management. - Users appreciate the **quick and easy online fax capabilities** of eFax Online Fax Service, enhancing their productivity. - Users value the **convenience and reliability** of eFax, making it easy to send faxes anytime, anywhere. - Users value the **easy access** to eFax, allowing faxing from anywhere, even on vacation. - Users appreciate the **convenience** of eFax, enabling easy and reliable faxing from anywhere without a traditional machine. **Cons:** - Users encounter **fax issues** like slow transmission and delayed confirmations, which impact the overall experience. - Users experience **slow performance** , with delays in loading and fax transmission causing frustration and inefficiency. - Users report **technical issues** with eFax, including unreliable loading and occasional lost faxes during use. - Users often face **connection issues** , with faxes frequently failing to send or requiring multiple attempts. - Users find the **pricing high** for eFax Online Fax Service, especially compared to newer, more affordable alternatives. #### What Are Recent G2 Reviews of eFax Online Fax Service? **"[Essential, Time-Saving Fax Solution](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)"** **Rating:** 5.0/5.0 stars *— Your Future N.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756) --- **"[eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157)"** **Rating:** 5.0/5.0 stars *— Ruby Ann G.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157) --- ### 9. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam to be incredibly **easy to use** , making onboarding and daily operations smooth and efficient. - Users appreciate the **intuitive interface** of Connecteam, making task management and communication seamless and efficient. - Users appreciate the **ease of scheduling** with Connecteam, enhancing team communication and minimizing missed clock-ins. - Users appreciate the **seamless team collaboration** offered by Connecteam, enhancing communication and task management effortlessly. - Users find Connecteam to be a **user-friendly platform** that simplifies staff management and communication effectively. **Cons:** - Users find the **missing features** on the mobile app limiting, wishing for more customizable options and convenience. - Users express disappointment over **limited features** in the Connecteam app compared to the desktop version. - Users find **scheduling issues** with Connecteam, particularly for complex needs and multiple department approvals, quite frustrating. - Users note that **improvement is needed** in the time clock functionality and the clarity of the display. - Users find the **learning curve challenging** , especially with features that are easier to access on desktop than mobile. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 10. [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Klara?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Klara?** - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** https://www.klara.com/ - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Klara's Pros and Cons? **Pros:** - Communication (24 reviews) - Ease of Use (21 reviews) - Patient Communication (18 reviews) - Texting Communication (12 reviews) - User Interface (11 reviews) **Cons:** - Limited Features (6 reviews) - Communication Issues (5 reviews) - Messaging Issues (5 reviews) - Search Issues (5 reviews) - Limited Messaging Features (3 reviews) ### What Do G2 Reviewers Say About Klara? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy communication** with patients through Klara, appreciating its safety and accessibility. - Users appreciate the **ease of use** of Klara, enjoying seamless communication and customization features for patient interactions. - Users appreciate the **ease of patient communication** , finding it simple and accessible for effective interactions. - Users value the **efficient texting communication** of Klara, significantly enhancing patient interactions and streamlining processes. - Users appreciate the **easy and intuitive interface** of Klara, enhancing patient communication and boosting productivity. **Cons:** - Users express frustration with Klara's **limited features** , finding setup difficult and lacking necessary editing capabilities. - Users face significant **communication issues** with Klara, including difficulty navigating closed conversations and inadequate customer support. - Users face **messaging issues** in Klara, with difficulties in setup, readability, and inefficiencies in communication flow. - Users struggle with **search issues** , finding it difficult to locate closed conversations and specific patients efficiently. - Users find Klara's **limited messaging features** frustrating, as they lack editable options and straightforward communication methods. #### What Are Recent G2 Reviews of Klara? **"[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)"** **Rating:** 5.0/5.0 stars *— Abigail S.* [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) --- **"[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)"** **Rating:** 4.5/5.0 stars *— KRUNAL P.* [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) --- #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### 11. [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Luma Health?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Luma Health?** - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq (686 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Mid-Market, 38% Small-Business #### What Are Luma Health's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Interface (1 reviews) - Data Management (1 reviews) - Incomplete Data (1 reviews) - Not User-Friendly (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Luma Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of Luma Health, enhancing patient engagement with minimal human intervention and improved efficiency. - Users value the **easy communication** with patients, allowing for seamless text exchanges and quick replies. - Users value the **comprehensive features** of Luma Health, enhancing patient engagement and system performance efficiently. - Users value the **easy patient communication** with Luma Health, allowing seamless text exchanges and replies. - Users commend the **exceptional customer support** from Luma Health, highlighting their compassion and innovative problem-solving abilities. **Cons:** - Users find Luma's interface to be **complex** , requiring significant familiarity to operate effectively. - Users face challenges with **data management complexities** , often stemming from inaccurate or incomplete system-level data. - Users report that **incomplete data** often causes issues with Luma, impacting overall performance despite its reliable support. - Users find Luma Health **not user-friendly** , as it requires significant familiarity with IT systems for effective use. - Users find Luma Health's **system complexity** challenging, requiring familiarity with other products for effective operation. #### What Are Recent G2 Reviews of Luma Health? **"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"** **Rating:** 4.5/5.0 stars *— Vonda M.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) --- **"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) --- #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### 12. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (127 reviews) - Helpful (125 reviews) - Communication (85 reviews) - Features (79 reviews) **Cons:** - Missing Features (37 reviews) - Messaging Issues (31 reviews) - Notification Issues (26 reviews) - Limited Features (19 reviews) - SMS Issues (19 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Textline, enjoying its straightforward interface and quick setup. - Users praise the **friendly and responsive customer support** from Textline, ensuring prompt assistance for all inquiries. - Users appreciate the **helpful customer support** of Textline, praising its quick responses and efficient issue resolution. - Users appreciate the **excellent communication capabilities** of Textline, enhancing customer support and service delivery efficiency. - Users appreciate Textline's **efficient communication features** that enhance customer support and streamline workflow effectively. **Cons:** - Users desire **missing features** like message tracking, editing, advanced billing, and better integrations for Textline. - Users experience **messaging issues** with delayed message updates and navigation difficulties within the app. - Users struggle with **notification issues** such as excessive alerts and limited filtering options for messages and tags. - Users find Textline's **limited features** restrictive, particularly lacking bulk messaging shortcuts and advanced integrations. - Users experience **unexplained errors and failures** to send messages, complicating communication with no clear guidance. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 13. [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz. **Average Rating:** 4.9/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Buzz Medical Messenger?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Buzz Medical Messenger?** - **Seller:** [Skyscape®](https://www.g2.com/sellers/skyscape) - **Company Website:** https://buzz.skyscape.com/ - **Year Founded:** 1993 - **HQ Location:** Marlborough, MASSACHUSETTS - **Twitter:** @skyscapeinc (1,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35448 (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small-Business, 26% Mid-Market #### What Are Buzz Medical Messenger's Pros and Cons? **Pros:** - Communication (12 reviews) - Features (8 reviews) - Document Management (7 reviews) - HIPAA Compliance (7 reviews) - Secure Communication (6 reviews) **Cons:** - Limited Features (2 reviews) - Not User-Friendly (2 reviews) - Limited Messaging Features (1 reviews) - Notification Issues (1 reviews) - Poor Usability (1 reviews) ### What Do G2 Reviewers Say About Buzz Medical Messenger? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **wide range of communication options** in Buzz Medical Messenger, enhancing collaboration in healthcare effectively. - Users appreciate the **intuitive interface and AI integration** of Buzz Medical Messenger, enhancing productivity and workflow efficiency. - Users value the **efficient document management** of Buzz Medical Messenger, enhancing communication and compliance in their workflow. - Users value the **HIPAA compliance** of Buzz Medical Messenger, ensuring secure communication and trust in patient privacy. - Users value the **secure communication** of Buzz Medical Messenger, ensuring compliant and safe interactions across teams. **Cons:** - Users find the **limited features** of Buzz Medical Messenger hinder functionality, especially for mobile thread management. - Users find Buzz Medical Messenger **not user-friendly** due to issues with app features and small fonts on mobile. - Users find **limited messaging features** frustrating, as options like flagging are only available on desktop, not in-app. - Users report **notification issues** with Buzz Medical Messenger, noting features like flagging are limited to desktop use. - Users struggle with **poor usability** due to small fonts and unoptimized fields for mobile screens. #### What Are Recent G2 Reviews of Buzz Medical Messenger? **"[A covert scheme for a thorough platform for medical communication and feature-rich](https://www.g2.com/survey_responses/buzz-medical-messenger-review-8234772)"** **Rating:** 5.0/5.0 stars *— Pritam S.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-8234772) --- **"[Still a Great Experience!](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113)"** **Rating:** 5.0/5.0 stars *— Manoj R.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113) --- ### 14. [Celo](https://www.g2.com/products/celo-health-celo/reviews) Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Celo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Celo?** - **Seller:** [Celo Health](https://www.g2.com/sellers/celo-health) - **Company Website:** https://www.celohealth.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @celohealth (219 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10891088 (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are Celo's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Communication (12 reviews) - Security (8 reviews) - Chat Communication (7 reviews) - HIPAA Compliance (7 reviews) **Cons:** - Limited Messaging Features (6 reviews) - Messaging Issues (5 reviews) - Notification Issues (4 reviews) - Poor Search Functionality (2 reviews) - Communication Delays (1 reviews) ### What Do G2 Reviewers Say About Celo? *AI-generated summary from verified user reviews* **Pros:** - Users find Celo to be **very user-friendly** , simplifying communication and enhancing teamwork for care providers. - Users appreciate the **easy communication** features of Celo, enhancing staff interactions and message retrieval. - Users value the **security** of Celo, ensuring the safety of personal and professional information seamlessly. - Users appreciate the **efficient chat communication** on Celo, enabling easy message sharing and organization within teams. - Users value Celo's **HIPAA compliance** , ensuring secure and private communications for healthcare teams with peace of mind. **Cons:** - Users find the **limited messaging features** of Celo frustrating, lacking basic functionalities like read receipts and reactions. - Users are frustrated by **messaging issues** in Celo, including unread notifications and lack of emoji reactions. - Users experience **notification issues** with persistent alerts and limited sound customization, causing disruptions in communication. - Users find the **search functionality lacking** , making it challenging to locate old messages and requiring manual scrolling. - Users experience **communication delays** that affect timely care responses, complicating patient management and workflow. #### What Are Recent G2 Reviews of Celo? **"[HIPAA-Compliant Messaging That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/celo-review-12978710)"** **Rating:** 5.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978710) --- **"[Effortless, Secure Communication for Healthcare Teams](https://www.g2.com/survey_responses/celo-review-12978779)"** **Rating:** 5.0/5.0 stars *— Andrea C.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978779) --- ### 15. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 144 **How Do G2 Users Rate symplr Clinical Communications?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind symplr Clinical Communications?** - **Seller:** [symplr](https://www.g2.com/sellers/symplr) - **Company Website:** https://www.symplr.com - **Year Founded:** 2006 - **HQ Location:** Houston, Texas - **Twitter:** @symplr (910 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,874 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Enterprise, 37% Mid-Market #### What Are symplr Clinical Communications's Pros and Cons? **Pros:** - Communication (2 reviews) - Efficiency (2 reviews) **Cons:** - Inconvenience (1 reviews) ### What Do G2 Reviewers Say About symplr Clinical Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient communication** capabilities of symplr Clinical Communications, enhancing coordination and resource access among staff. - Users value the **efficient communication** of symplr Clinical Communications, enhancing coordination and access among staff members. **Cons:** - Users face the **inconvenience of being reachable** after hours, impacting work-life balance for some staff. #### What Are Recent G2 Reviews of symplr Clinical Communications? **"[Communication is key](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581) --- **"[Efficient](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001) --- #### What Are G2 Users Discussing About symplr Clinical Communications? - [What is symplr Clinical Communications used for?](https://www.g2.com/discussions/what-is-symplr-clinical-communications-used-for) ### 16. [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. **Average Rating:** 4.2/5.0 **Total Reviews:** 116 **How Do G2 Users Rate Raintree Systems?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Raintree Systems?** - **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems) - **Company Website:** https://www.raintreeinc.com - **Year Founded:** 1983 - **HQ Location:** Chandler, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/56783/ (303 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 47% Mid-Market, 40% Small-Business #### What Are Raintree Systems's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Features (17 reviews) - Efficiency (16 reviews) - Helpful (11 reviews) - Business Efficiency (8 reviews) **Cons:** - Not User-Friendly (14 reviews) - Poor Usability (13 reviews) - System Usability (11 reviews) - Navigation Difficulty (9 reviews) - Difficult Navigation (8 reviews) ### What Do G2 Reviewers Say About Raintree Systems? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Raintree Systems, enjoying the convenience of an all-in-one platform. - Users appreciate the **all-in-one system** of Raintree Systems, enhancing client management and workflow efficiency. - Users find Raintree Systems enhances **efficiency** in tracking and communication, streamlining office processes significantly. - Users value Raintree Systems for its **helpful features** that enhance tracking, communication, and therapy management. - Users praise Raintree Systems for its **enhanced business efficiency** , streamlining communication, documentation, and reporting processes. **Cons:** - Users find Raintree Systems **not user-friendly** , citing a confusing interface and insufficient training for new users. - Users find **poor usability** of Raintree Systems frustrating, especially for new users and lacking necessary support and training. - Users struggle with **system usability** in Raintree Systems, finding it complicated and unintuitive, especially for newcomers. - Users find the **navigation difficult** , especially newcomers who struggle with the outdated interface and overwhelming features. - Users find the **difficult navigation** overwhelming, especially due to numerous options and slow loading times. #### What Are Recent G2 Reviews of Raintree Systems? **"[Strong Features but Room for Improvement](https://www.g2.com/survey_responses/raintree-systems-review-11353838)"** **Rating:** 4.0/5.0 stars *— Courtni D.* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838) --- **"[Great product](https://www.g2.com/survey_responses/raintree-systems-review-8002511)"** **Rating:** 5.0/5.0 stars *— Jessica A.* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-8002511) --- #### What Are G2 Users Discussing About Raintree Systems? - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment ### 17. [Trillian](https://www.g2.com/products/trillian/reviews) Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. **Average Rating:** 4.4/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Trillian?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Trillian?** - **Seller:** [Cerulean Studios](https://www.g2.com/sellers/cerulean-studios) - **Company Website:** https://www.trillian.im/ - **Year Founded:** 1998 - **HQ Location:** Brookfield, CT - **Twitter:** @trillianastra (7,805 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/141951/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 44% Mid-Market #### What Are Trillian's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Communication (4 reviews) - Security (4 reviews) - Easy Communication (3 reviews) - Reliability (3 reviews) **Cons:** - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Missing Features (2 reviews) - Difficult Setup (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trillian? *AI-generated summary from verified user reviews* **Pros:** - Users find Trillian to be **incredibly easy to use** , facilitating seamless communication both in and out of the office. - Users value the **trustworthy communication solution** of Trillian, enabling quick and easy messaging, especially in professional settings. - Users value the **robust security and privacy** measures in Trillian, ensuring safe communication for individuals and teams. - Users find **easy communication** with Trillian, appreciating its speed and efficiency for both personal and professional use. - Users value the **exceptional reliability** of Trillian, ensuring seamless communication across multiple platforms without downtime. **Cons:** - Users find Trillian's **limited features** restrict its functionality, making it less suitable for complex communication needs. - Users find Trillian **not user-friendly** , with an outdated interface and complications in adding contacts and navigating features. - Users find the **limited feature set** of Trillian makes it less suitable for complex communication needs. - Users find the **difficult setup** of Trillian frustrating, especially when adding contacts and navigating the interface. - Users report **integration issues** with Trillian, facing delays and difficulties that hinder seamless functionality. #### What Are Recent G2 Reviews of Trillian? **"[Faster Coworker Communication and Quicker Messaging](https://www.g2.com/survey_responses/trillian-review-12725731)"** **Rating:** 5.0/5.0 stars *— Hannah J.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12725731) --- **"[Cheap, lightweight business IM with weak ecosystem](https://www.g2.com/survey_responses/trillian-review-12701583)"** **Rating:** 4.0/5.0 stars *— Jaylen H.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12701583) --- #### What Are G2 Users Discussing About Trillian? - [What are the benefits and challenges of using Trillian for secure messaging?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-trillian-for-secure-messaging) - [What is Trillian used for?](https://www.g2.com/discussions/what-is-trillian-used-for) ### 18. [LuxSci](https://www.g2.com/products/luxsci/reviews) LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LuxSci?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind LuxSci?** - **Seller:** [LuxSci](https://www.g2.com/sellers/luxsci) - **Company Website:** https://luxsci.com - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @LuxSci (680 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/luxsci/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are LuxSci's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Security (12 reviews) - Ease of Use (11 reviews) - HIPAA Compliance (10 reviews) - Reliability (8 reviews) **Cons:** - Email Issues (5 reviews) - Not User-Friendly (5 reviews) - UX Improvement (5 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About LuxSci? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** of LuxSci, consistently responsive and helpful with updates and assistance. - Users commend LuxSci for its **high level of security** , ensuring safe and encrypted communication for sensitive information. - Users appreciate the **ease of use** of LuxSci, finding it simple to set up and configure for secure messaging. - Users value the **HIPAA compliance** of LuxSci, ensuring secure and reliable email services for sensitive communications. - Users value the **reliability** of LuxSci, ensuring consistent security and excellent support for their communication needs. **Cons:** - Users report experiencing **email filtering and integration issues** with LuxSci, impacting message accessibility and clarity. - Users find LuxSci's interface **not user-friendly** , often needing support to navigate its complex administrative functions. - Users find the **UX improvement** needed in LuxSci, citing an outdated and less user-friendly webmail layout. - Users note the **limited features** of LuxSci, especially lacking communication tools and incomplete custom request implementations. - Users highlight **missing features** in LuxSci, including overfiltering emails and limited integration options, affecting usability. #### What Are Recent G2 Reviews of LuxSci? **"[Great E-Mail and Website System](https://www.g2.com/survey_responses/luxsci-review-7054970)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-7054970) --- **"[Excellent service for over 25 years.](https://www.g2.com/survey_responses/luxsci-review-4750574)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-4750574) --- #### What Are G2 Users Discussing About LuxSci? - [Is MailHippo free?](https://www.g2.com/discussions/is-mailhippo-free) - [Is email HIPAA compliant?](https://www.g2.com/discussions/is-email-hipaa-compliant) - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [What is LuxSci email?](https://www.g2.com/discussions/what-is-luxsci-email) ### 19. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users find Rocket.Chat **easy to use** , enjoying its flexibility and smooth setup across various platforms for effective communication. - Users value the **flexibility and control** of Rocket.Chat, enabling tailored, secure communication for effective collaboration. - Users value the **flexibility and control** Rocket.Chat offers, enhancing team collaboration and communication management efficiently. - Users appreciate the **easy communication** offered by Rocket.Chat, enhancing collaboration with freelancers and within departments. - Users value the **strong security and privacy features** of Rocket.Chat, ensuring a controlled and compliant communication environment. **Cons:** - Users find Rocket.Chat's interface **not user-friendly** , often noting its complexity and need for better onboarding and navigation. - Users find the **user interface complex and dated** , which hinders adoption and smooth functionality for new users. - Users find the **learning curve steep** for Rocket.Chat, especially for new users navigating its complex interface. - Users find the **interface not intuitive** , complicating the experience and hindering smoother adoption for new users. - Users find the **poor interface design** of Rocket.Chat hampers usability and complicates the overall user experience. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 20. [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims. **Average Rating:** 3.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Axxess Home Health?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Axxess Home Health?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** https://www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 67% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of Axxess Home Health? **"[AXXESS is really great, overall we really like it.](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)"** **Rating:** 4.5/5.0 stars *— Annette T.* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906) --- **"[BILLING..4 /5 stars.](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720) --- ### 21. [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) NeoCertified provides secure email encryption for businesses and individuals alike. With no sales minimums, no setup fees, and a fully-refundable product guarantee, NeoCertified is the simple, easy-to-use, ready-to-go solution that defies that of the standard in the encryption industry. With a product that encompasses all industries and verticals -- healthcare, finance, legal, education, non-profit -- you can be sure that all of your documents, sensitive information, and secure email messages are protected through the entire process... in transit and at rest. NeoCertified - Secure Email Encryption since 2002. **Average Rating:** 4.8/5.0 **Total Reviews:** 97 **How Do G2 Users Rate NeoCertified Secure Email?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind NeoCertified Secure Email?** - **Seller:** [NeoCertified](https://www.g2.com/sellers/neocertified) - **Year Founded:** 2002 - **HQ Location:** Centennial, Colorado - **Twitter:** @NeoCertified (121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/752051/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 70% Small-Business, 28% Mid-Market #### What Are NeoCertified Secure Email's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Security (2 reviews) - Data Security (1 reviews) - Email Management (1 reviews) - Encryption (1 reviews) **Cons:** - Email Encryption Issues (1 reviews) - Encryption Issues (1 reviews) ### What Do G2 Reviewers Say About NeoCertified Secure Email? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NeoCertified Secure Email, finding it simple to send and receive secure emails. - Users value the **exceptional security** provided by NeoCertified Secure Email, appreciating its ease of use for encrypted communication. - Users appreciate the **data security** of NeoCertified Secure Email, enjoying easy and secure email communication. - Users appreciate the **secure email functionality** of NeoCertified, facilitating easy and safe email communication. - Users praise the **ease of use** of NeoCertified's email encryption, finding it exceptionally effective and user-friendly. **Cons:** - Users desire an **automatic encryption feature** for scanning all outbound emails, indicating a gap in functionality. - Users want a **missing automatic encryption feature** to enhance the security of all outbound emails with ease. #### What Are Recent G2 Reviews of NeoCertified Secure Email? **"[Great Product!](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271)"** **Rating:** 5.0/5.0 stars *— Mark L.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271) --- **"[Effortless Security & Compliance](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370)"** **Rating:** 5.0/5.0 stars *— lori B.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370) --- #### What Are G2 Users Discussing About NeoCertified Secure Email? - [Do you recommend NeoCertified Secure Email for secure communication, and what features do you find most valuable?](https://www.g2.com/discussions/do-you-recommend-neocertified-secure-email-for-secure-communication-and-what-features-do-you-find-most-valuable) - [What is NeoCertified Secure Email used for?](https://www.g2.com/discussions/what-is-neocertified-secure-email-used-for) - [How can I send a secure email for free?](https://www.g2.com/discussions/how-can-i-send-a-secure-email-for-free) - [What is send secure tool?](https://www.g2.com/discussions/what-is-send-secure-tool) - [What is a secure email account?](https://www.g2.com/discussions/what-is-a-secure-email-account) ### 22. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician, Owner - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OnPage, facilitating efficient communication for healthcare professionals. - Users appreciate the **reliable emergency notifications** from OnPage, ensuring they are always reachable when it matters most. - Users value the **easy setup** of OnPage, facilitating a smooth start for effective communication in their work. - Users highlight the **reliability** of OnPage, ensuring consistent performance even in challenging connectivity situations. - Users appreciate the **quick and easy setup** of OnPage, enhancing their overall experience and efficiency. **Cons:** - Users struggle with the **inflexibility of notification tones** , hindering their ability to customize alerts for urgent situations. - Users find the **default notification noise extremely loud** , causing disturbances, especially during nighttime. - Users report **call issues** with OnPage, lacking direct calling and texting features for enhanced communication. - Users find the **interface not user-friendly** , citing difficulties in scheduling and unclear navigation as major drawbacks. - Users experience **delays in receiving login codes** , requiring multiple attempts for successful access to OnPage. #### What Are Recent G2 Reviews of OnPage? **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 23. [Hucu.ai](https://www.g2.com/products/hucu-ai/reviews) Hucu is a secure healthcare-specific communication platform that optimizes communication across the entire patient-specific care team regardless of location or organizational affiliation. No more time wasted waiting for information & responses in disparate and possibly unsecure tools like the EHR, text, answering services, and fax. Hucu’s patient-centered design enables providers and allied health professionals to support more patients and thus improve organizational performance by unifying all members of the care care team to communication faster, and better. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Hucu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Hucu.ai?** - **Seller:** [Hucu.ai](https://www.g2.com/sellers/hucu-ai) - **Year Founded:** 2019 - **HQ Location:** Chicago, Illinois - **Twitter:** @HucuAI (197 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35707323/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Mid-Market, 48% Small-Business #### What Are Recent G2 Reviews of Hucu.ai? **"[Easy to use and compliant! What more do you need?](https://www.g2.com/survey_responses/hucu-ai-review-9620662)"** **Rating:** 5.0/5.0 stars *— Tiana M.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9620662) --- **"[HUCU has changed our practice forms of communication.](https://www.g2.com/survey_responses/hucu-ai-review-9760625)"** **Rating:** 5.0/5.0 stars *— Faye O.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9760625) --- #### What Are G2 Users Discussing About Hucu.ai? - [What is Hucu.ai used for?](https://www.g2.com/discussions/what-is-hucu-ai-used-for) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.