OhMD Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers. (20 mentions)

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details. (18 mentions)

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours. (16 mentions)

Users love the ease of use of OhMD, enabling quick and friendly communication with patients. (14 mentions)

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic. (9 mentions)

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages. (8 mentions)

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality. (6 mentions)

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients. (6 mentions)

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities. (5 mentions)

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience. (4 mentions)

5 Pros or Advantages of OhMD

1. Communication

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers.

See 20 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

2. Patient Communication

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details.

See 18 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

3. Texting Feature

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours.

See 16 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you like about OhMD?

Love to not have to be tied up on phone. Everyone is using texting now so it helps

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

4. Ease of Use

Users love the ease of use of OhMD, enabling quick and friendly communication with patients.

See 14 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

5. Customer Communication

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

5 Cons or Disadvantages of OhMD

1. Messaging Issues

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

2. Limited Features

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

3. Limited Messaging Features

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

4. Missing Features

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

5. Technical Issues

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience.

See 4 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you dislike about OhMD?

Sometimes the system goes down and their are kinks but does not interfere

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often.

Lisa S.

Clinical MA

Small-Business (50 or fewer emp.)

10/6/2025

"Love OHMD"

5/5

What do you like best about OhMD?

Love to not have to be tied up on phone. Everyone is using texting now so it helps Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Sometimes the system goes down and their are kinks but does not interfere Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Lisa, we're so glad OhMD keeps you from being tied up on the phone! Texting is so efficient! I'm wondering if we can use teams & assignments to improve any workflow kinks, feel free to email team@ohmd.com to set up a meeting with me!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

4/10/2026

"Great for Patient Texting with Flexible Options and Image Sharing"

3/5

What do you like best about OhMD?

great for texting patients, lots of toggle options, individual users, send or receive images, save patient accounts. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Limited to customization, seems like you only have control over your own account and staff. Would like more control of functions. You can only chat with OHMD representatives, they wont talk on the phone or have a number to call. Help is very slow sometimes. I have been working on 1 issue for about 1.5 hours in a chat (should only be a 15 - 20 minute issue). The lack of ACCOUNTABILITY is why I'm giving them a 6. Nobody will help improve their customer service. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

9/15/2025

"OhMD easy to integrate"

5/5

What do you like best about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than phone call / voicemail. Unlike a phone call, I can keep multiple conversations going at the same time. It is straightforward to send documents back and forth, and often patients prefer to upload by text than login and navigate our portal. "Closing" the OhMD chat seamlessly uploads the chat history to our Athena EMR, so anyone in the practice can see the record of what was discussed. It has been extremely easy to implement and I use it every day! Some of my favorite features include: being able to "assign" chats to different provider teams, having internal notes visible on the OhMD patient chart, and now being able to use emojis. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

The "saved replies" feature could be improved, it takes me too many clicks. The internal notes on patient profiles could be easier to use Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Thank you for this detailed review! EHR integration makes keeping patient communication records accessible for everyone, we're thrilled you are having such a great experience using OhMD for patient communication. We know that patients prefer the ease of texting rather than logging into a portal! I'd love to hear more about what would make saved replies and internal notes more efficient; please email me at sophia@ohmd.com and we can set up a time to chat! Feedback is always welcome and helps determine the direction of our product roadmap.

Anna W.

Senior Call Center

Mid-Market (51-1000 emp.)

9/17/2025

"Wonderful OhMD Texting Platform"

5/5

What do you like best about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Anna, thank you for this great review! Saved replies and call-to-text are great features to save both you and patients time! OhMD does have an auto-logout for security purposes, however you should be able to extend your session to prevent logout. Email team@ohmd.com for any questions about this and we would be happy to help!

kelly b.

School based therapist

Mid-Market (51-1000 emp.)

9/17/2025

"FANTASTIC"

5/5

What do you like best about OhMD?

OHMD has been a game changer for my daily activities.. It makes communication so much easier. My client can send texts back and forth when they dont have the time to call. Then it goes right into the actual chart.. LESS work for me and my clients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

NOTHING, i love it all, so issues or concerns Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Kelly, thanks for this amazing review! We love hearing that OhMD is making patient communication easy and streamlined. EHR integration is a great timesaver too!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/11/2025

"Excellent product that has helped us with our patient outreach and education."

5/5

What do you like best about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient communication which should translate into better gap closures and an overall healthier patient population. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

There is nothing that comes to mind at this time. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Thank you for this great feedback! We're thrilled to hear OhMD is helping close the gap in effective patient communication and helping everyone get better medical care!

Nicole R.

Virtual assitant

Mid-Market (51-1000 emp.)

10/8/2025

"OhMD is the best appt ever"

5/5

What do you like best about OhMD?

I provide customer support on OhMD and its the best app to use, I work on this app most of the time because of my work and the number of features has been very helpful for me, easy to use, implementation and integration Review collected by and hosted on G2.com.

What do you dislike about OhMD?

it's very slow and something the chats get switch Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Nicole, thank you for sharing your feedback that OhMD is the best app! If you're experiencing any slowness, feel free to email team@ohmd.com for assistance. Chats will never switch so I'd be happy to help address any concern here. Looking forward to chatting with you more and ensuring you are having the best experience with OhMD!

Thalia E.

Administrative Manager

Small-Business (50 or fewer emp.)

1/17/2025

"Easy & Effective"

5/5

What do you like best about OhMD?

I really liked OhMD because the team really helps you every step of the way and are amazing at answering questions. The customer service is also amazing. I like that OhMD is very easy to use and I would 100% recommend it to every provider who is looking to bring innovative change into their offices. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

One thing I can say is that it did take quite a bit of time to get everything set up but it was definitely worth the wait. Review collected by and hosted on G2.com.

Osagie .

Counselor II

Mid-Market (51-1000 emp.)

2/7/2025

"What every clinic needs!"

5/5

What do you like best about OhMD?

Very convenient! I love having the confidence that we are HIPPA compliant! I make use of this tool on a regular basis. It is easy to implement it's use with patients. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Osagie! Thanks for sharing your positive experience with OhMD! I'm glad to hear connecting with patients is an ease for you and your team. When one member of a care team closes a patient chat, all members of that care team will see that chat as closed, so if your inbox is set to 'open only' it might seem like that chat then disappears. Typically this helps organizations workflow of responding to open messages, however I'd be happy to hop on a call and discuss other workflow options that might better fit your organizations needs for opening/closing conversations. If you'd like to set up a time, please email me at sophia@ohmd.com and I'd be happy to help!

Angela L.

CEO

Small-Business (50 or fewer emp.)

3/7/2025

"Great Platform"

5/5

What do you like best about OhMD?

Our clients enjoy being able to use a HIPPA compliant text messaging program. They are able to text us at our main phone number. Also love the integration with our website so people visiting our website can easily reach us and we can respond back in real time. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Did not experience any downside. Great platform. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Angela, thank you for sharing this great feedback! It's great to hear how OhMD texting & webchat made HIPAA compliant communication easy for your patients and business including exporting communication easily into patient charts.