--- title: OhMD Reviews meta_title: 'OhMD Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how OhMD works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 170 scale: '5' date_modified: '2026-06-22' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # OhMD Reviews **Vendor:** OhMD **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.8/5.0 **Total Reviews:** 170 ## About OhMD OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed ## OhMD Pros & Cons **What users like:** - Users appreciate the **seamless communication** with patients, enhancing connections while maintaining personal privacy and convenience. (23 reviews) - Users value the **easy patient communication** of OhMD, facilitating quick responses and enhancing patient connection without personal phone numbers. (20 reviews) - Users love the **ease of use** of OhMD, allowing for quick patient communication and seamless integrations. (16 reviews) - Users appreciate the **texting feature** of OhMD, enhancing patient communication and streamlining appointment scheduling. (16 reviews) - Users appreciate the **convenient communication** with patients via OhMD, enhancing engagement and response efficiency. (11 reviews) - Users praise the **excellent customer support** of OhMD, enhancing their experience and ensuring seamless communication. (9 reviews) - Messaging Features (9 reviews) - Communication Efficiency (8 reviews) - Patient Care (8 reviews) - Text Messaging (7 reviews) **What users dislike:** - Users experience **messaging issues** with OhMD, including lack of privacy and refresh requirements for new messages. (8 reviews) - Users note the **limited features** of OhMD, expressing a desire for enhancements to improve patient communication and workflow. (6 reviews) - Users express frustration with **limited messaging features** that hinder communication efficiency and patient management. (6 reviews) - Users note the **missing features** in OhMD, expressing a desire for enhanced functionality and additional tools in the app. (5 reviews) - Users experience **occasional technical issues** , such as slow performance and small glitches, but it doesn't hinder usage. (4 reviews) - Scheduling Issues (3 reviews) - System Usability (3 reviews) - Call Functionality Issues (2 reviews) - Users experience significant **communication issues** with OhMD, including lack of privacy and disappearing messages. (2 reviews) - Login Issues (2 reviews) ## OhMD Reviews ### 1. Love OHMD **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Clinical MA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about OhMD?** Love to not have to be tied up on phone. Everyone is using texting now so it helps **What do you dislike about OhMD?** Sometimes the system goes down and their are kinks but does not interfere **What problems is OhMD solving and how is that benefiting you?** Reaching out to more patient in a timely matter **Official Response from Sophia Dubois:** > Hi Lisa, we're so glad OhMD keeps you from being tied up on the phone! Texting is so efficient! I'm wondering if we can use teams & assignments to improve any workflow kinks, feel free to email team@ohmd.com to set up a meeting with me! ### 2. Great for Patient Texting with Flexible Options and Image Sharing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about OhMD?** great for texting patients, lots of toggle options, individual users, send or receive images, save patient accounts. **What do you dislike about OhMD?** Limited to customization, seems like you only have control over your own account and staff. Would like more control of functions. You can only chat with OHMD representatives, they wont talk on the phone or have a number to call. Help is very slow sometimes. I have been working on 1 issue for about 1.5 hours in a chat (should only be a 15 - 20 minute issue). The lack of ACCOUNTABILITY is why I'm giving them a 6. Nobody will help improve their customer service. **What problems is OhMD solving and how is that benefiting you?** communication, a lot of people do not answer phone calls these days. ### 3. OhMD easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about OhMD?** I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than phone call / voicemail. Unlike a phone call, I can keep multiple conversations going at the same time. It is straightforward to send documents back and forth, and often patients prefer to upload by text than login and navigate our portal. "Closing" the OhMD chat seamlessly uploads the chat history to our Athena EMR, so anyone in the practice can see the record of what was discussed. It has been extremely easy to implement and I use it every day! Some of my favorite features include: being able to "assign" chats to different provider teams, having internal notes visible on the OhMD patient chart, and now being able to use emojis. **What do you dislike about OhMD?** The "saved replies" feature could be improved, it takes me too many clicks. The internal notes on patient profiles could be easier to use **What problems is OhMD solving and how is that benefiting you?** Saving lots of time spent playing phone tag, making it easier to send and receive documents securely, increasing patient responses **Official Response from Sophia Dubois:** > Thank you for this detailed review! EHR integration makes keeping patient communication records accessible for everyone, we're thrilled you are having such a great experience using OhMD for patient communication. We know that patients prefer the ease of texting rather than logging into a portal! I'd love to hear more about what would make saved replies and internal notes more efficient; please email me at sophia@ohmd.com and we can set up a time to chat! Feedback is always welcome and helps determine the direction of our product roadmap. ### 4. Wonderful OhMD Texting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Senior Call Center, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about OhMD?** I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met. **What do you dislike about OhMD?** Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often. **What problems is OhMD solving and how is that benefiting you?** Helping with the high call quantity. Gives patients an option to not wait in the call queue but text and get their needs met quicker. **Official Response from Sophia Dubois:** > Hi Anna, thank you for this great review! Saved replies and call-to-text are great features to save both you and patients time! OhMD does have an auto-logout for security purposes, however you should be able to extend your session to prevent logout. Email team@ohmd.com for any questions about this and we would be happy to help! ### 5. FANTASTIC **Rating:** 5.0/5.0 stars **Reviewed by:** kelly b. | School based therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about OhMD?** OHMD has been a game changer for my daily activities.. It makes communication so much easier. My client can send texts back and forth when they dont have the time to call. Then it goes right into the actual chart.. LESS work for me and my clients **What do you dislike about OhMD?** NOTHING, i love it all, so issues or concerns **What problems is OhMD solving and how is that benefiting you?** COMMUNICATION **Official Response from Sophia Dubois:** > Hi Kelly, thanks for this amazing review! We love hearing that OhMD is making patient communication easy and streamlined. EHR integration is a great timesaver too! ### 6. Excellent product that has helped us with our patient outreach and education. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about OhMD?** In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient communication which should translate into better gap closures and an overall healthier patient population. **What do you dislike about OhMD?** There is nothing that comes to mind at this time. **What problems is OhMD solving and how is that benefiting you?** OhMD is allowing us to communicate more effectively with our patients using a technology that is widely accepted by most of our patients. **Official Response from Sophia Dubois:** > Thank you for this great feedback! We're thrilled to hear OhMD is helping close the gap in effective patient communication and helping everyone get better medical care! ### 7. OhMD is the best appt ever **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Virtual assitant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about OhMD?** I provide customer support on OhMD and its the best app to use, I work on this app most of the time because of my work and the number of features has been very helpful for me, easy to use, implementation and integration **What do you dislike about OhMD?** it's very slow and something the chats get switch **What problems is OhMD solving and how is that benefiting you?** contact pt and scheduling **Official Response from Sophia Dubois:** > Hi Nicole, thank you for sharing your feedback that OhMD is the best app! If you're experiencing any slowness, feel free to email team@ohmd.com for assistance. Chats will never switch so I'd be happy to help address any concern here. Looking forward to chatting with you more and ensuring you are having the best experience with OhMD! ### 8. Easy & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Thalia E. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about OhMD?** I really liked OhMD because the team really helps you every step of the way and are amaizing at answering questions. The customer service is also amaizing. I like that OhMD Is very easy to use and I would 100% recomend to every provider who is looking to brimg inovative change into their offices. **What do you dislike about OhMD?** One thing I can say is that it did that quit a bit of time to get everything set up but it was defanatly worth the wait. **What problems is OhMD solving and how is that benefiting you?** Patient comuniation and patient turn out. We had an amaizing turn out of patients on day 1 of using OhMD ### 9. What every clinic needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Osagie . | Counselor II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about OhMD?** Very convenient! I love having the confidence that we are HIPPA compliant! I make use of this tool on a regular basis. It is easy to implement it's use with patients. **What do you dislike about OhMD?** Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it. **What problems is OhMD solving and how is that benefiting you?** To remain HIPPA compliant and ease of contacting pts. **Official Response from Sophia Dubois:** > Hi Osagie! Thanks for sharing your positive experience with OhMD! I'm glad to hear connecting with patients is an ease for you and your team. When one member of a care team closes a patient chat, all members of that care team will see that chat as closed, so if your inbox is set to 'open only' it might seem like that chat then disappears. Typically this helps organizations workflow of responding to open messages, however I'd be happy to hop on a call and discuss other workflow options that might better fit your organizations needs for opening/closing conversations. If you'd like to set up a time, please email me at sophia@ohmd.com and I'd be happy to help! ### 10. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Angela L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about OhMD?** Our clients enjoy being able to use a HIPPA compliant text messaging program. They are able to text us at our main phone number. Also love the integration with our website so people visiting our website can easily reach us and we can respond back in real time. **What do you dislike about OhMD?** Did not experience any downside. Great platform. **What problems is OhMD solving and how is that benefiting you?** They have made it easy to capture all conversations with our clients with the ability to export them to our client charts. **Official Response from Sophia Dubois:** > Hi Angela, thank you for sharing this great feedback! It's great to hear how OhMD texting & webchat made HIPAA compliant communication easy for your patients and business including exporting communication easily into patient charts. ### 11. One of the most helpful apps we have for the business! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy L. | Billing Specialist and Supply Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about OhMD?** So easy to use, time saving, ease of communication with patients that would likely not answer the phone otherwise. Best way to send information to all patients in one mass text. The list is endless! We use it every day, it is a n imperative application this day and age of text **What do you dislike about OhMD?** I have been having trouble uploading pictures lately **What problems is OhMD solving and how is that benefiting you?** It saaves us tons of time on the phone! **Official Response from Sophia Dubois:** > Hi Tracy, thank you for this great review! We're so happy to hear OhMD helps you efficiently communicate with all patients via text and reduces phone time. I'd be happy to connect with you about uploading images; if you'd like to email me (sophia@ohmd.com) we can set up a time to meet and review this process together. ### 12. Great system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly H. | Respiratory Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about OhMD?** I love being able to communicate with my patients without having to give out my personal number. So much is done through text now, its a great way to connect with your patients. **What do you dislike about OhMD?** The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me that patient is already entered. **What problems is OhMD solving and how is that benefiting you?** OhMD saves me time. I dont have to call every patient. I can send a quick text message and then they can call back at their convience **Official Response from Sophia Dubois:** > Hi Holly, it's great to hear OhMD is saving you time and helping streamline patient communication, no more phone tag with patient texting! I'd be happy to assist you with searching for patients, you can email me at sophia@ohmd.com and we can set up a time to chat if helpful. ### 13. OhMD Oh Yes **Rating:** 3.5/5.0 stars **Reviewed by:** Jodie M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about OhMD?** I like best how easy it is to use. and the ease for my patients to text back for quick responses. **What do you dislike about OhMD?** I have not found a downside to OhMD as of yet. **What problems is OhMD solving and how is that benefiting you?** Being able to send a text message gets to the patient right away and we have found that they respond faster and we are able to communicate more effectively with patients that have a language barrier ### 14. Extremely helpful and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about OhMD?** Easy to use, gets the job done....A great assistant! **What do you dislike about OhMD?** Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!! **What problems is OhMD solving and how is that benefiting you?** Communication with patients and ease of sending important informatino **Official Response from Sophia Dubois:** > Thanks for sharing your positive experience with using OhMD; it's great to hear you are easily communicating with patients! I'd be happy to discuss workflow options for adding patients to optimize efficiency. If you would like to schedule time with me, please email me directly (sophia@ohmd.com). Two options to save time are bulk uploading patients or considering an EHR integration to automatically add patients from your EHR. I've added our EHR integrations page below! ### 15. OhMD helps me reach the patients who don't do phone calls... **Rating:** 4.0/5.0 stars **Reviewed by:** Sheri S. | Precert Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about OhMD?** I like using OhMD because most patients have their phones set up to block unknown callers, and many don't even check their voicemail. But everyone texts these days...even the old people! So it's a way to let patients know I'm trying to reach them, and they usually get back to me pretty quickly. **What do you dislike about OhMD?** I've only been using OhMD for about 2 months so I'm not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don't like that I can't message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private. **What problems is OhMD solving and how is that benefiting you?** OhMD helps me solve the issues with communicating to my patients effectively. It is nice that I am able to send them appointment info that they can use their phone to look at. They don't have to find a piece of paper to write everything down. Also, they can message me anytime, and I can get back to them in my own time. It really saves time within the scheduling business. **Official Response from Anna Elston:** > Thank you so much for leaving us a review, Sheri! We're thrilled to hear that you're enjoying OhMD and that it's saving you time. We're always eager to help users get the most out of OhMD. If you'd like, we have some tips and tricks that could be useful in our help center or we can schedule a call to help. Feel free to reach out to me or our support team for assistance. Thank you again! ### 16. solutions based, efficient and transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Lori D. B. | International Marketing Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about OhMD?** web based allows easy log-in and transition when hiring staff or getting new equipment, call/SMS tracking everything living in the same thread of history for each patient with time stamps allows follow-ups and accuracy consistently throughout their journey with us from an operational stand point.The onboarding and ongoing OHMD team made it easy to where i am not working to give them my business but rather they are facilitating our business and stream lining the ease of implimentation even with the training call for my staff. OHMD is essential to my daily operations where it has allowed us to optimize time towards growing and improving other aspects of our practice. **What do you dislike about OhMD?** no broadcast by tag, staff initials visible to all on call stamps where we can see which staff member placed the call, ability to see active typoing by staff in a message window to avoid double texting the same patient at same time. Edit patient details from their message thread screen. Wish it had reporting analytics but was told this is will come soon **What problems is OhMD solving and how is that benefiting you?** Broadcasting messages have allowed us to follow-up with patients on a larger scale leading to increased contact and conversion in a practical and efficient manner required to scale our business. It has implemented accountability within staff when managing patient engagement and retention where patients feel they are promptly serviced with the minor inquiries that would normally build up in call-backs and answering service outside of their appointments.The benefit of having an option to text instead of waiting on hold allows my staff to carry on regular in-person operations while clearing the queue constantly. ### 17. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather F. | Director of Strategic Initiatives, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about OhMD?** The texting feature is simple and convenient! It has helped us increase connections. Tech support is great and the platform is super easy to navigate. **What do you dislike about OhMD?** At first it can be a little confusing to open and close conversations but overall just a learning cycle. **What problems is OhMD solving and how is that benefiting you?** We only had calling capabiliites prior and now we are able to text, schedule appointments, etc with this platform. We have increase connection rates and streamlined broadcasts to be more efficient. **Official Response from Sophia Dubois:** > Hi Heather, thank you for your review! It's great to hear that OhMD was able to enhance patient relationships and efficiency in communication for your organization! Thank you for your feedback about workflow, team@ohmd.com is always happy to help, especially when users are first learning to use OhMD. If you have any other questions, you can email me directly at sophia@ohmd.com and I'd be happy to hop on a call! ### 18. Client care at its finest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about OhMD?** Overall, the service is incredibly user friendly with excellent customer support. We utilize the expanded text and video chat as well as the forms platform and they took care of integrating all of our original paperwork so that we could continue to focus on caring for our patients. Our families have LOVED being able to quickly and easily contact our clinic for requests and to share big moments with us! **What do you dislike about OhMD?** Truthfully the only short coming is that there are some features that we would love to see implemented into the app version that just aren't there... YET. OhMD is constantly working to develop and refine their services and any features we've mentioned, they've already begun to explore. **What problems is OhMD solving and how is that benefiting you?** We were in need of a new way to communicate effectively with our clients securely as we were having troubles with late notice cancellations as well as no call no shows leaving us unable to fill open spots. Having secure text has been incredible for scheduling as well as overall care for our clients; nothing feels better than having our families seen and heard! In addition, we recently added on the video option and can now provide vitual appointments for our families in more rural areas! ### 19. OhMD is safe and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Marquita I. | Clinical Trials Navigator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about OhMD?** I like the ease of use and the customer support. Whenever I have a question, the customer is just one text message away. They are also timely in providing feedback when I have an issue. Overall, I love the system and the prompt notifications that I receive via email when I have a new text message. I also like that it is HIPPA-compliant. **What do you dislike about OhMD?** There were a few glitches with a computer bug that required me to re-enter patient data, but they fixed that. **What problems is OhMD solving and how is that benefiting you?** The problem of being able to communicate with patients easily using HIPPA-compliant features in an organized way. Also, I like how you can now call patients from the dashboard. ### 20. OhMd is a very effective way to communicate with patients who prefer text messages. **Rating:** 5.0/5.0 stars **Reviewed by:** pamela d. | QUALITY CARE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about OhMD?** Ohmd decreases phone calls. Ohmd is a great way to mass schedule for mammograms, etc. **What do you dislike about OhMD?** I would like it be set up where unless the patient has consented, you cannot send them further messages. **What problems is OhMD solving and how is that benefiting you?** Consolidating patients who have multiple charts and phone numbers. **Official Response from Sophia Dubois:** > Hi Pamela, thank you for your review and feedback! It's great to hear that OhMD has helped reduce call volume as well as schedule mass patients via broadcast messaging. It sounds like the capture consent feature should address preventing SMS texting to patients who have not yet consented to texting. I'd be happy to walk through this feature and any other workflow related questions you may have. You can email me directly at sophia@ohmd.com to schedule a time to meet! ### 21. The Best Communication Platform form Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Sievna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about OhMD?** Working without OHMD is like being lost on an Island in the middle of the ocean, with no way to communicate without using your personal accounts and personal phone numbers. With OHMD their no worry, about using anything personal information. I like how it's fast and easy it is to use, it is just like texting on your phone. we use OHMD on a daily Monday-Friday from 8 am-5 pm. If there is a problem there is customer support on stand-by. I also like the features that can be customized to your needs. **What do you dislike about OhMD?** Sometimes I can be in the middle of a conversation and the platform times me out then I have to re-type my conversation again. **What problems is OhMD solving and how is that benefiting you?** OHMD helps us at work communicate to our members and keep all information protected with HIPAA compliance. ### 22. Fantastic texting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Megan O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about OhMD?** I have nothing but amazing things to say about OhMD. Their customer service is fantastic and everyone is so helpful. OhMD has allowed our patients to contact us through all office phone numbers so we will never miss a message from a patient. Also, OhMD is extremely easy to use and I love the email format. I look forward to a long lasting relationship with this company. :) **What do you dislike about OhMD?** Main thing we would like to see is to be able to assign a message to a representatitive. Other than that everything is great! **What problems is OhMD solving and how is that benefiting you?** OhMD is extremly beneficial when you have multiple office with a significant amount of calls coming in. As we know it is hard to answer every call but OhMD has allowed our patients to reach out when we are unable to answer their calls. ### 23. User Friendly Program **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy G. | CSA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about OhMD?** The ability to speak to a patient in real time. **What do you dislike about OhMD?** I can't really think of a downside. I havben't run into any problems. **What problems is OhMD solving and how is that benefiting you?** I am able to speak with a patient in real time. Most people will read their text messages so I can make contact with a patient sooner. **Official Response from Sophia Dubois:** > Hi Wendy, thanks for your great review of OhMD! We're glad to hear you're able to have real-time dynamic conversations with patients. ### 24. OhMD reduces the amount of phone tag we play with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Clinical Informatics Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about OhMD?** OhMD allows us to communicate daily with patients, without the back and forth of leaving messages, missed returned calls, calling again, etc... Our patients are enjoying the ability to communicate with the clinic without having to wait on hold and be pinned in to business hours. If they think about needing to schedule an appointment after hours, they can send the message and someone will get back to them the next day. If they work in a job that doesn't allow phone calls, they can text us with their question or need, without having to actually talk on the phone. Our staff likes being able to reach out to the patient and receive a response, or communicate information, without playing phone tag. OhMD support has been fantastic! They answer my questions quickly, and make sure I understand and/or the issue is resolved. I love that I can "chat" with them so easily! **What do you dislike about OhMD?** We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, instead of someone watching the main portal and moving messages around. For example, if a message about a referral, automatically routed to the referral team. However, it is still saving us so much phone time, we do have staff available to handle the routing of the incoming messages. **What problems is OhMD solving and how is that benefiting you?** OhMD streamlined rescheduling large numbers of appointments (i.e. when we are closed for inclement weather). We sent a reschedule message to over 200 patients with a few clicks-this would have been phone calls to all those patients before OhMD. Our staff is spending less time on the phone, as they can message patients to contact them, or at least set up a good time to call. The ability to text New Patient forms allows patients to complete the forms instead of coming in 30 min early to complete paperwork. Our patients are commenting on how much they love just being able to text the clinic for their needs! **Official Response from Anna Elston:** > Hi Jamie! Thank you so much for leaving such a lovely review. We are so happy to hear you are having such a positive experience with OhMD! I definitely understand the need for routing messages appropriately. The good news is that our next update will address this issue and align perfectly with your needs. Thanks again! ### 25. Easily to use and to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about OhMD?** I like how easy is to lear ho to use this app, you can have it on your phone, computer, and add all the information for contacst that you need. Love it Implement they always ration in the workplace amazin, able to easily handle customer support, I use it every day with cleints to coomunicate and **What do you dislike about OhMD?** We had to configured a lot to be able to send images **What problems is OhMD solving and how is that benefiting you?** Coomunication with hippa complience ### 26. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about OhMD?** this is easy to use and I love that it is bidirectional with patients **What do you dislike about OhMD?** I lose the patient easily after it refreshes... **What problems is OhMD solving and how is that benefiting you?** We are able to add links from our website for patients to utilize within the message **Official Response from Sophia Dubois:** > Thank you for your review! It's great to hear that OhMD has been an easy way to communicate with patients and share links. There are multiple ways to filter messages in OhMD, is it possible that you are viewing 'open' messages only and that is hiding the chats you've closed after responding? I'd be happy to schedule a meeting and discuss your workflow, you can email me at sophia@ohmd.com. ### 27. Great solution to get a team of clinicians up and running **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about OhMD?** Very intuitive to set up and use. On the rare occasion we have had questions, Customer Support is immediate and very helpful. Our team uses OhMD every day to message patients and regularly to broadcast seasonal topics to patients. **What do you dislike about OhMD?** We serve Spanish speaking patients and anything we have wanted to customize in Spanish has to be through Customer Support. **What problems is OhMD solving and how is that benefiting you?** OhMD allows us to have HIPAA compliant messaging with patients without a high technology burden for the patients. We're also able to manage patient engagement through seasonal topic broadcasts, as well as sharing new health programs we launch. **Official Response from Anna Elston:** > Thank you so much for leaving a review! We have definitely heard feedback about translating messages in other languages, and we are actively working on ways to improve that in our product. It's always helpful to hear responses like this, and we'll relay this to our product team. Thanks again! ### 28. Best App for texting our patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about OhMD?** What I like best about OhMD is the customer service! OhMD is always making sure that everything is running smoothly for our practice and so helpful to trouble shoot anything that our providers have any trouble with. It is easy to use, and we appreciate that all texts come from our actual phone number! This app is amazing, and we are constantly updating our care teams and the OhMD app can keep up with our constant changing care teams and the high volume of texting that we do. We can use the app for phone calls and telehealth. **What do you dislike about OhMD?** Nothing, I appreciate how OhMD is always making things eaiser for us. **What problems is OhMD solving and how is that benefiting you?** OhMD made it possible for our practice to use the OhMD App for one text employee notification in case of emergencies or inclement weather notices. ### 29. OhMD Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about OhMD?** I find contacting the patients securely the best! **What do you dislike about OhMD?** I dislike nothing about OhMD, it works wonderful. **What problems is OhMD solving and how is that benefiting you?** It is helping us solve issues prior to their appointment! **Official Response from Sophia Dubois:** > Thank you for this great feedback! We're happy to hear OhMD is making it easy to securely message with patients ahead of their appointments. ### 30. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Gina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about OhMD?** OhMD is very user-friendly and we love the simplicity. You get what you get. There isn't a bunch of bells and whistles accompanied by constant upselling feautures. It's an easy to use program that gets the job done. The customer service is topnotch. The Head of Customer Success, Melanie, is not only helpful, she's responsive. The customer service we have received from OHMD is a rarity these days. **What do you dislike about OhMD?** OhMD isn't integrated with our EMR, but this is no fault of OhMD. **What problems is OhMD solving and how is that benefiting you?** Diffiuclty getting patients on the phone. We've been more successful reaching out via texting for rescheduling patients. ### 31. Good but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Frank M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about OhMD?** Communication with patients and staff to streamline workflow and patient care. **What do you dislike about OhMD?** Consistently slow and has freuent hiccups in terms of finding patients in the system. **What problems is OhMD solving and how is that benefiting you?** Communicating with patients and staff, and having a platform for telehealth visits ### 32. Easy to manage and effective when communicating patient needs to interdisciplinary team members! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about OhMD?** I like the easy access to customer service and their timliness and effort to resolve problems effectively so I can continue to go about my business day! Navigation of the app and browser versions both provide smooth transitions from chat to chat. **What do you dislike about OhMD?** Wish you could delete old/previously used chats to free up space and search bar results. I also wish when adding a new clinician or person to an already established chat the options only showed those in your network as to not be confused and add non-network personel. **What problems is OhMD solving and how is that benefiting you?** Solving our ability to go about our days as we are in the field away from an office setting to allow for us to communicate regarding patient status and needs in a timely and effective manner. **Official Response from Anna Elston:** > Hi Alex! Thank you so much for leaving a review. We are so happy to hear you are enjoying both our mobile app and our web version. We definitely understand the need for a clean inbox, and we do have the option to close out old patient chats. Although OhMD allows you to connect with any other provider existing in our app, we recognize how important it would be to make those connections in your network more clear. I'll certainly pass this along to the product team! ### 33. Cut down by 50% our overhead while increasing patient satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about OhMD?** Simplicity it took two hours to train our team and to set it up, Technical support, innovation, flexibility and pricing. Also Matt is incredibly responsive. **What do you dislike about OhMD?** There was a failure with AWS that compromised some our communications. Their team response was prompt and very helpful. **What problems is OhMD solving and how is that benefiting you?** Dowsizing my call center which now is staffed with fewer people but more specialized. ### 34. Love this messaging service! **Rating:** 5.0/5.0 stars **Reviewed by:** Haley T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about OhMD?** OhMD is a game changer. HIPAA secure and so easy for patients and providers to use! **What do you dislike about OhMD?** I have not complaints. Tech support is also very helpful. **What problems is OhMD solving and how is that benefiting you?** I'm away from my desk alot providing in office care. OhMD limits the amount of phone tag I have to play with my patients. ### 35. Texting has really improved the efficiency and communication between our clients and our clinic! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana V. | Research Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about OhMD?** Texting is HIPAA protected and so much more efficient than phone calls or email. **What do you dislike about OhMD?** So far there is nothing about OhMD that I don't like. **What problems is OhMD solving and how is that benefiting you?** Improved communication. Texting is so much more efficient and also the way people communicate now. ### 36. It has been a very helpful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about OhMD?** Our patients are easily reached with texting rather phone calls. **What do you dislike about OhMD?** I haven't had any downsides so far while **What problems is OhMD solving and how is that benefiting you?** Patients are more responsive with the text program. ### 37. This is an amazing way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about OhMD?** I love how i can communicate with my patient regardless of what it is that they need. They can submit pictures as well if need to. **What do you dislike about OhMD?** The only thing is when saving names on phone numbers it always removes the name and have to re- enter them. **What problems is OhMD solving and how is that benefiting you?** Communicating with the patient when they call the office and we are unable to take the call due to high number of calls. ### 38. OhMD making life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Susan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about OhMD?** The best part of this program for our practice is that we are able to contact our patients directly when talking with them about mental health. **What do you dislike about OhMD?** We are in our 1st month of using this software and have had no issues or concerns. They seem very open to any ideas we have as we navigate through. **What problems is OhMD solving and how is that benefiting you?** This software makes it so much easier to reach our older patients when we have questions about their mental health. ### 39. I tell everyone I get a chance to **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about OhMD?** I love how easy it is to talk to someone at OhMD. We get responses right away and give feedback directly to the developers, not some form lost in a black hole. I appreciate how just in the 6 months we've used it there have been so many additions to the program. We started using OhMD for texting, but the forms and referral features are the icing on the cake! I tell everyone to give them a try. Is it perfect no, but is it easy - absolutely. Implementation was easy. It didn't take myself or the staff much involvement which is not common with any other system we've integrated our EMR with. We use it so much that we have already have moved one staff member from the phones completely and they only conversate w/ our patients via text. Our patients clearly LOVE it too. **What do you dislike about OhMD?** Probably how the upgrades are not scheduled. I like how every other system has a set date to upgrade. OhMD just says it's coming and so far it's a rough guess on when the go-live date is. Other than that - no major complaints. **What problems is OhMD solving and how is that benefiting you?** Texting as an alternative to calling so they aren't listening to long hold times during short-staffed times. Patients can communicate when it's convenient for them and not play phone tag. This is great for us and the patients. The fillable forms help so much since our EMR doesn't accommodate customization. The referral feature is great for our outside providers as it gives them so many options to communicate with us by calling, texting, and/or a fillable form. ### 40. A helpful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jonelle A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about OhMD?** I like the privacy aspect of not having to share my phone number but still being able to text my clients. **What do you dislike about OhMD?** I do not like that it is the same number for every member **What problems is OhMD solving and how is that benefiting you?** OhMD provides an easy and safe way to message clients. ### 41. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Megan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about OhMD?** OhMD is simple to use, reliable, and effective. **What do you dislike about OhMD?** It doesn't have customizable features or the ability to show who (from practice) read the message from the patient. **What problems is OhMD solving and how is that benefiting you?** The ability to directly communicate with the patient at all times. **Official Response from Anna Elston:** > Hi Megan! Thank you so much for leaving a review. We are actually in the process of working on features that allows for more customization and tracking (specifically around patient messaging). Be on the lookout for those! ### 42. Highly recommend OhMD **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about OhMD?** I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards, ask questions, and make appointment requests for new or changes. We have also had a lot of positive feedback from patients on how convenient it is for them as well. **What do you dislike about OhMD?** I have not had many problems at all with OhMD **What problems is OhMD solving and how is that benefiting you?** It is a lot quicker than mailing the patients forms to fill out. ### 43. Super-efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Briana R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about OhMD?** That patients get our text really quick. **What do you dislike about OhMD?** Patient names doesnt get saved most of the time **What problems is OhMD solving and how is that benefiting you?** Contacting our patients. ### 44. It is a great tool to have! **Rating:** 3.5/5.0 stars **Reviewed by:** Charles M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about OhMD?** It helps to keep all of the communication in one place. **What do you dislike about OhMD?** There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regarding a message about a particular patient, is to simply send it to the provider. There is no way to categorize messages in a single thread. Also, there is no waiting room to put patients in when they are waiting for telehealth appts - This is a huge oversight. It is imperative for our productivity to have patients in a waiting room, otherwise we have to wait on them to click the link, etc. etc. **What problems is OhMD solving and how is that benefiting you?** Helps with some of the communication and provides us with documenatation surrounding the patient's events. Telehealth platform needs some adjusting with adding a waiting room. Also need as I stated before, a way to categorize messages to providers from staff into a single thread. ### 45. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kris M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about OhMD?** OhMD allows you to interact with your clients in a safe manner. It is great to be able to send forms and eliminate the paper we are using. It is also super easy to use and client friendly. **What do you dislike about OhMD?** I wish there were a waiting room for telehealth sessions as of now the client just jumps on. It would be nice to have the ability to let clients in when you were ready for a session. **What problems is OhMD solving and how is that benefiting you?** OhMD allow us to contact our clients in a safe and HIPPA compliant way. It has reduced the amount of calls that our emergency on call receives because clients are able to reach out to their therapist via text. **Official Response from Anna Elston:** > Hi Kris! Thank you so much for leaving a review. We have heard other users request a waiting room for telehealth visits, so it is on our radar as a feature request. We appreciate your feedback! ### 46. Fast, Friendly & Effective way of Communicating **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about OhMD?** OhMD allows editing and updating of patient information. The app allows secure messaging between the site, the subject, and/or the subject's Legal Representative. We're able to send a single message or conduct a complete conversation. The app is as simple as sending text messages from your phone but more secure. **What do you dislike about OhMD?** Two thumbs up. Nothing to dislike. No issues with the system. **What problems is OhMD solving and how is that benefiting you?** OhMD saves time. I no longer have to call the subjects and wait for them to return my call. You don't know if they listened to your message, and you're left wondering if they will call you back. This system allows you to send a message and notifies you if the message fails to go through. Texting from a personal device is not compliant; this system resolves that problem. Printing out a copy of the conversation and filing it with the subject's medical records is possible. OhMD frees up time so that more time can be spent on patient care. ### 47. Excellent Quick Real Time Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about OhMD?** I like that it allows me to talk to patients so quickly and on top of it whenever I have questions there is the convenient help button in the bottom right that allows me to get expert access to new questions. **What do you dislike about OhMD?** I think the hardest thing about OhMD is that currently we can not close out tabs with colleagues but after talking to an expert using the help button, I realised that soon that will be a function that is fixed! **What problems is OhMD solving and how is that benefiting you?** Mainly the fact that patients always have questions and they don't know where to go and it is more convenient to text rather than to wait in a 20 minute queue on the phone or somewhere else in person. ### 48. Absolute must have for any clinic or practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about OhMD?** With OhMD, I don't worry about HIPAA compliance when communicating with patients or other practitioners. It is fast, safe and most of all, patients LOVE it. **What do you dislike about OhMD?** I would love a few more features so that I could get rid of my CRM platform, but honestly, there's not much I don't like. **What problems is OhMD solving and how is that benefiting you?** OhMD solved a few problems for us. For almost everything we do, prior authorizations are required. So we need to send forms and communicate back and forth with patients quite often. Often those communications have PHI or other sensitive information. OhMD allows us to get information from patients in secure and patient-friendly way. Get OhMD for the texting capabilities, then be amazed at the forms and auto-pilot capabilities. It's a really great tool. **Official Response from Anna Elston:** > Hi Lauren! We're so happy to hear from you. We would love to learn more about the features you would like to see in OhMD. You can always reach out to us at team@ohmd.com with any features you would like to be implemented, and we can put them on our feature request list. Thank you so much! ### 49. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** nancy m. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about OhMD?** Texting is very easy to do in this application. **What do you dislike about OhMD?** when i cant find a client on file i have to search through the hardest parts **What problems is OhMD solving and how is that benefiting you?** HIPPA ### 50. Super easy to respond to patients **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about OhMD?** It is convient for not only the clinic but the providers and patients **What do you dislike about OhMD?** I wish it would do an alert tone to let you know about a msg **What problems is OhMD solving and how is that benefiting you?** N/A ## OhMD Discussions - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) - [View OhMD pricing details and edition comparison](https://www.g2.com/products/ohmd/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+12%3A27%3A02+-0500&secure%5Bsession_id%5D=87f82566-df54-4459-9a84-ce853c83a1bd&secure%5Btoken%5D=31fec6253f6da0bb6c22dc5711189e84db6e1b1b8879140a317963311418a7cd&format=llm_user) ## OhMD Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Altera](https://www.g2.com/products/altera/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Greenway Health Patient Portal](https://www.g2.com/products/greenway-health-patient-portal/reviews) - [Healthie](https://www.g2.com/products/healthie/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## OhMD Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top OhMD Alternatives - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (336 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)