--- title: TigerConnect Clinical Collaboration Platform Reviews meta_title: 'TigerConnect Clinical Collaboration Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how TigerConnect Clinical Collaboration Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 195 scale: '5' date_modified: '2026-07-13' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # TigerConnect Clinical Collaboration Platform Reviews **Vendor:** TigerConnect **Category:** [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration) **Average Rating:** 4.5/5.0 **Total Reviews:** 195 ## About TigerConnect Clinical Collaboration Platform TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* ## TigerConnect Clinical Collaboration Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of TigerConnect, enhancing productivity and seamless collaboration across devices. (2 reviews) - Users value the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in their workflow. (1 reviews) - Users praise the **ease of communication** with TigerConnect, enhancing staff productivity through its user-friendly interface. (1 reviews) - Users value the **efficiency** of TigerConnect, praising its seamless collaboration and reliable performance across platforms. (1 reviews) - Users appreciate the **HIPAA compliance** of TigerConnect, ensuring secure and easy collaboration within their healthcare environment. (1 reviews) - Users praise the **implementation ease** of TigerConnect, enabling quick setup and seamless integration across various platforms. (1 reviews) - Messaging Management (1 reviews) - Response Time (1 reviews) - Security (1 reviews) - Team Collaboration (1 reviews) **What users dislike:** - Users find the **missing features** like videoconferencing limit patient and family communication significantly. (1 reviews) ## TigerConnect Clinical Collaboration Platform Reviews ### 1. Simple UI with Peace of Mind from Safe, Encrypted Content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about TigerConnect Clinical Collaboration Platform?** Very simple UI with peace of mind that content is safe and encrypted. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Honestly, it can feel pretty clunky. Notifications aren’t always reliable, and messages get buried easily, especially with multiple threads. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It cuts down on messy communication by putting everything in one place, so it’s easier to reach the right person fast. Biggest benefit is saving time and avoiding a lot of back-and-forth. ### 2. Essential Part of everything we do **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard P. | Director of Rehabilitation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about TigerConnect Clinical Collaboration Platform?** I love the ease of use, the security of the platform being HIPAA compliant and I love the ability to collaborate instantly. The facility I work in has been using TigerConnect for several years now and it has become an essential part of what we do to the point that for all clinical staff, it is a start of the orientation and onboarding. It works across platforms seamlessly as well including Windows Desktop, Android devices, iOS devices and more. I have not once helped someone set up the program and the device not been compatible and the functionality wasn't as expected. We have had very few down times and when we do they are resoved really quickly. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only thing I dislike it that we haven't sprung for the upgrade to allow videoconferencing and patient comunication which would really help with family communication **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Coorindation of patient information across all disciplnes to cooridnate care and discharge planning. **Official Response from Shanon Park:** > Thank you for your review! We’re pleased to hear that you’ve experienced minimal downtime with us! Our team is dedicated to maintaining a reliable and uninterrupted platform for you, ensuring you can focus on what matters most- patient care. ### 3. TigerConnect has made direct communication much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about TigerConnect Clinical Collaboration Platform?** The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It has proven to be a time-saver for so many reasons. We can use it to contact the STEMI team and see responses to the "page" rather than having them call in to indicate receipt of the page. We can send EKG images to the Invasive Cardiologist quickly using TigerConnect. We can contact the patient's hospitalist with critical results without poring over the EMR to find the hospitalist who is "on" at that time. We can see who is on call in any of the specialties in the hospital. This is used by all the teams (Stroke team, Infection prevention, code blue, etc) for easy access and alerting. It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes. We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed. ### 4. Upset About Not Being Able to Take Off Licenses **Rating:** 1.0/5.0 stars **Reviewed by:** Victoria H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I really like how easy it is to contact employees if needed. (Group messages) I also like how easy it is for patients to reply back to texts and sending out texts is very easy to do. **What do you dislike about TigerConnect Clinical Collaboration Platform?** My business had completely crashed and I was no longer operating my business. I asked if I could drop my licenses from 8 to 1 or 2 due to me having to let go all of my employees. I was told due to the management change, I could not adjust my licenses whatsoever. I think this is completely unfair due to me being told before, on the phone, that I can drop or add licenses whenever I needed to. I am now in significant debt and might have to file bankruptcy due to owing Tiger Connect for 8 licenses even though we never used it. I have expressed my concerns to Tiger Connect and was told there was nothing they could do. Because of this, I have told many business owners in my community that Tiger Connect is not a good choice. If you guys were able to assist me and understand that my business was no longer active, this review would be completely different. I hope you guys can do better in the future. Until then, you have caused extreme distress and have financially hurt a small business. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Not solving the license problem. It was benefiting my business by being able to contact patients that was HIPAA compliant. Due to my business crashing, I wasn't able to use Tiger Connect as much as I wanted. **Official Response from Shanon Park:** > Hello Victoria, We want to express our sincere apologies for the challenges you've faced with your TigerConnect licenses. Our goal has always been to provide exceptional service to our valued customers. We have reviewed your case, and we acknowledge that there may have been some miscommunication regarding our licensing policies. While we strive to accommodate our customers' changing needs, there are certain limitations when it comes to license adjustments. However, your feedback highlights a need for us to improve our communication and flexibility in such situations. Our customer support team will be reaching out to you directly to discuss your case. We genuinely value your business and the trust you've placed in TigerConnect. We are committed to improving our processes and ensuring that no customer feels unheard or unfairly burdened. Your feedback will help us make the necessary improvements to better assist our customers in the future. Once again, we apologize for the difficulties you've faced, and we appreciate your patience as we work to address your concerns. ### 5. Time saver like no other! **Rating:** 5.0/5.0 stars **Reviewed by:** Darryn D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Ease of use. Doesn't require a phone or computer; thus can multi-task if necessary. Is widely used in our organization for both routine communication (ie, publishing our Surge score every 4 hours during the day and as needed at night) as well as episodic to individuals, roles, or groups. I also appreciate that it shows if a message has been read or not. That helps to inform if a different mechanism of contact needs to be employed. When out or off; easily placed on "do not disturb". I like that I can mute certain groups that I may not need immediate contact with but can follow up as needed. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Rather than least helpful, I would like the opportunity to acknowledge a message without requiring hitting send. Like "thumbs up" emoji on the message sent to me that would not send an additional signal. Additionally, not unlike other tech innovations, it is prone to overuse leading to chronic distraction. Feeling connected 24/7 is both a gift and a curse, but is the nature of my industry and role in our organization. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Improving communication across the system with one standard modality (used to have several based on department and campus) Improving patient flow and throughput Facilitates prompt awareness of issues and affords quick(er) resolution **Official Response from Rachel Crisp:** > We're glad to hear that TigerConnect makes it easy for you to stay connected across the care team! User-friendly and seamless communication is at the heart of what we do. Thank you for your positive review! 👩‍⚕️👨‍⚕️ ### 6. It gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Michelle P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I can do some scheduling automatically based on rules set up. I have a place to track jobs and also for the physicians to make requests so there is a record. Changes are easy to make and share. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The system seems very outdated. You can't easily toggle between screens, you must close one screen to get to a different screen and not all processes can be done form one screen, which would be extremely helpful. You also get reverted back to current claendar when you move between screens, even though working on different months. It also takes you back to the top of the screen everytime something is done instead of keeping your place. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** The schedule is somewhat automated and physicians make requests that leave a trail. Tally of jobs and days off are nice. Change to the calendar are available in real time for all to see. **Official Response from Shanon Park:** > Thank you for your feedback, we will forward this to our product team for review. They are continuously looking to create a better experience for our users, and your comments are invaluable for improving our platforms. ### 7. Tiger Connect my take! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle T. | Medical Education Prog Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** User friendly! Love being able to reach out and get ideas from other users. Faculty and residents can view their scehdule for the month easily and I can easily see who is on call for each service. **What do you dislike about TigerConnect Clinical Collaboration Platform?** That it is not integrated with New Innovations where our residents have to enter their duty hours weekly. Amion, the previous platform, did have this as an option. Hoping Tiger connect can also collaborate with New Innovations to get this moved over! **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Being able to easily see who is on call. The greatest benefit to me in my role is being able to easily connect with faculty, residents, and staff via TigerConnect. Responsiveness has been at an all time high and it is especially helpful when I dont have a phone number for the person I need to reach. We have come a long way since pagers were our only option! **Official Response from Rachel Crisp:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 8. Excellent Healthcare Community Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect is incredibly useful in disseminating wompany wide information alerts (weather, traffic, emergencies), as well as a great tool for intercommunication with employees, allowing for patient reports, referral information, and HIPAA information without fear of violating HIPAA violations. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Honestly, there have been no negative aspects to the platform. It works effortlessly, allowing for even those with limited IT knowledge to utilize. Only thing is being able to remove or change some text groups can be confusing at first. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** TigerConnect solves our clnical collaboration problems of having to either physically be in person or on the phone with the employee you are reporting to. By secure messaging, and read/sent receipts, it is easily able to show case conferencing and collaboration of care, meeting all of our internal and external regulatory compliance. **Official Response from Shanon Park:** > We are glad to hear that our HIPAA-compliant solution helps ease your mind when communicating about patient information! We strive to provide a secure and compliant platform that helps healthcare organizations deliver high-quality care while protecting patient information. 🔒 ### 9. Tiger Text is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I love that you can either use the app on the computer and that you can also download the app on your phone. It is nice to be able to connect with colleagues even when you are not by a computer by using the phone app. It is nice to be able to discuss patient confidential information. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The one thing that I dislike about the platform is that messages disappear after a certain amount of time. I may need to reference back to the message later. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** The Tiger Text apps allows me as a nurse to discuss pertinent patient questions or concerns with the doctors or physician assistants in a HIPAA compliant way. It allows me to be able to get to patient's questions sooner than waiting on a reply through Epic. **Official Response from Rachel Crisp:** > We love to hear that our communication features save you time! It’s why we do what we do! ### 10. Simple HIPAA Compliant Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Brittani B. | Director of Clinical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** The platform itself is so user friendly. We utilize both the internal communication tool and the patient portal to communicate with our clients and their families through a HIPAA secure platform. Our clinicians love it! **What do you dislike about TigerConnect Clinical Collaboration Platform?** There are several different "add ons" to the tool. We were demoed the top of the line, but quickly found that the base price did not include all of the bells and whistles that were initially shown to us. Overall, though, the cost is still reasonable. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** We have a multi-discplinary home health practice, so TigerConnect allows all of our clinicians to communicate with each other securely and compliantly to provide patient centered care all day long while constantly on the go! It allows admin to quickly and efficiently communicate messages to the whole team no matter their physical location. **Official Response from Rachel Crisp:** > We're glad to hear that TigerConnect makes it easy for you to connect with patients and providers! User-friendly and seamless communication is at the heart of what we do. Thank you for your positive review! 👩‍⚕️👨‍⚕️ ### 11. User friendly, HIPPA compliant communication **Rating:** 4.0/5.0 stars **Reviewed by:** Darylanne P. | Director of Administrative Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** The best thing about TigerConnect is that I know that whatever information I am sending to my clinical team is secure and HIPPA compliant. I also like that I can see they have read the message. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Not having the ability to "return", meaning start a new paragraph or space out sentances for clarity. If you press the "ENTER" key it sends the message instead of starting a new line. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** We have a team of 36 staff and contractors, some of whom work remotely. The ability to communicate with them even when we don't see them on a regular basis and know that the information that we are sending them is secure and can tell that they have seen the message is super important to our team. **Official Response from Shanon Park:** > Thank you for your positive review! In order to provide an efficient way to send a message on our desktop and web platform, the 'return' key is utilized for sending a message. If you wish to create spacing in your TigerConnect messages, hold down the 'shift' key while pressing 'return' to create a line break. ### 12. Excellent Tool for Clinical Communication **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** As the medical director for our addiction medicine services, I collaborate with multiple therapists and clinicians regarding cases in real time. Tiger text makes it possible to communicate rapidly and easily in a secure, HIPPA-compliant environment. The fact that it can be used on a cell phone is also critical as it makes it more convenient to remain connected. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only downside is that I have not figured out how to turn off the push notifications when I am on vacation. While I can designate myself as unavailable I continue to receive the push notification on my phone that a message is available. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Collaborative, real-time clinical communication of cases among multiple therapists and staff involved in their care in an intensive substance use disorder outpatient treatment program. **Official Response from Shanon Park:** > We're glad to hear that TigerConnect makes it easy for you to connect with the care team! User-friendly and seamless communication is at the heart of what we do. For support on how to further customize your notifications, please reach out to our Client Care team at prosupport@tigerconnect.com. ### 13. Helpful System **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Tigerconnect is a very useful site that I have found to be very helpful in order to complete physcians schedules. It's a central place where we are able to see all the schedules and other phsycians can see where the schedules are. Is also mobile which is super helpful. **What do you dislike about TigerConnect Clinical Collaboration Platform?** One thing I have is when scheduling physcians, you have to do it by day. I am hoping there is an option to one day be able to schedule someone in a bulk manner instead of doing it by day. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It is a central schedule as well as being able to get ahold of physcians via messaging rather then calling or emailing. Can get faster answers through the messaging system rather then wait for an email response. **Official Response from Shanon Park:** > We're thrilled to hear that TigerConnect has made scheduling across multiple providers easier. Efficiency and transparency are key, and we're here to support you in achieving that. Have you considered utilizing the Scheduling Assistant feature for bulk scheduling? If you are interested in learning more, please reach out to your organization's Account Manager. ### 14. Best in Customer Support and Secure Physician Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Application Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** interface for tigerconnect is very easy to use and convenient for use. Our hospitalists all carry iPhones and the interface allows our nursing staff to communicate through a web browser with the hospitalists while ensuring that all messages are across a HIPAA compliant secure messaging platform. When we have had issues the staff at tigerconnect are quick to work on the issue and provide outstanding customer support. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The setup for teams can be a little confusing at first but once setup is figured out there are no further issues with it. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** This platform allows our physicians and nurses to communicate via message with patient information included while maintaining HIPAA compliance and patient privacy. **Official Response from Rachel Crisp:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 15. Tigerconnect is buying reviews, too expensive, and has lackluster support **Rating:** 0.0/5.0 stars **Reviewed by:** Tarek A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** It's HIPAA Compliant and HITRUST certified. This is the only positive. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I am insulted that they think they can pay me off with a $25 gift card. Their greed and thirst for dollars will never be satiated. Once they have your money, they basically ignore your support requests. Stop charging so much, and reinvest your profits into your support team and engineers so they can create a better product. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** They are buying reviews which clearly shows the level they are at. I am insulted that they think they can buy a review from me for $25. All positive reviews you see here are tainted by the fact that they are literally bought off. **Official Response from Rachel Crisp:** > Hello, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your experience with TigerConnect. We take all customer feedback seriously, whether positive or negative, as it helps us improve our services. Regarding your concern about reviews, we want to clarify that we do not endorse or encourage any unethical practices, including buying reviews. Our intention with our gift card programs is to engage with our valued users and better understand their needs. We encourage honest and unbiased feedback from our users to help us continually improve. We truly value the input of our customers and use it to enhance our products and services. We're also concerned to hear about the challenges you've encountered with our support and pricing. Providing top-notch support and ensuring our solutions are cost-effective are both priorities for us. Your comments have been shared with our teams responsible for these areas, and we'll be reviewing our processes to ensure that we deliver a more responsive and value-driven experience for all our users. We genuinely appreciate your feedback, and thank you for your review. Please feel free to reach out to our customer support team directly with your specific support issues so that we can address them promptly. We are committed to delivering a better experience for you. Thank you for your continued support, and we hope to have the opportunity to serve you better in the future. ### 16. The Only Healthcare Communication Platform You Need **Rating:** 5.0/5.0 stars **Reviewed by:** CHRISTIAN M. | Head Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Best thing about TigerConnect is that you can communicate with every user and even those that don't have TigerConnect. The communication is secure and HIPAA compliant. It's easy to use and very accessible to everyone. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I dislike the fact that when you add a user to a conversation they don't see any of the previous communication on that thread. This is not a major thing but I would like to see improvements in this area. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It solves the challanges of communicating with PCPs and Specialists after patients are discharged from the hospital. Our group now has the ability to transition patients from one setting to another minimizing re-hospitalizations and providing better patient outcomes. **Official Response from Rachel Crisp:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 17. A good product for what it does, leaves a little to be desired though. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I think the platform is an excellent tool to connect with your patients / clients using a different modality (SMS / text message). I also think it works fairly well as a video conferencing solution. Definitely nice to be able to connect with folks with something besides a phone call or email, especially it being secure / confidential. **What do you dislike about TigerConnect Clinical Collaboration Platform?** There are a number of things about the platform that I wish was different. I think it would be helpful if we could also engage folks through other modalities, such as email, all within the same product. There is no easy way for clients / patients to conduct video sessions on other devices besides their mobile phone. Some people like that but many would prefer to engage their provider through a laptop or desktop. The video conferencing also lacks some useful features such as screen sharing and screen recording. We would also like a feature where we could do a video call with multiple participants for group based interventions. The other thing that I will comment on is that customer service leaves much to be desired. Our organization has been passed through several representatives since our time with TigerConnect and they aren't necessarily great at responding to my inquiries or concerns in a reasonable period of time. Although technical support is fine, they often direct me to community resources which is real hit or miss. I think their customer service needs work, not just during the sales portion of the relationship but once we're up and running as well. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** This product has allowed us to engage our folks within a different communication modality (i.e. SMS, text messaging). It also has provided us with a tool that more adequately meets HIPAA standards so that we can feel more confident that we are doing our due diligence in protecting our clients / patients confidentality and privacy. **Official Response from Shanon Park:** > Thank you for your feedback, we will forward this to our product and support teams for review. They are continuously looking to create a better experience for our users, and your comments are invaluable for improving our platforms and community. ### 18. TigerConnect Improves Efficiency and Control of Our Patient Approval Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Matt P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Quick, easy communication with the direct peers needed to ensure timely, accurate decisions are made for client approvals. It helps avoid the "weeds" of overcommunication in emails. **What do you dislike about TigerConnect Clinical Collaboration Platform?** We don't need all of the applications the Platform offers, but that is not that they are not useful for other organizations. Our basic need was effective communication outside of bogged down email accounts, and that is exactly what we use it for. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Email overload is a huge problem, gumming up processes and communication. TigerConnect allows specific team members, including at parternships, to collaborate efficienty together, without having to look through the clutter for specific messages. **Official Response from Shanon Park:** > We love to hear that our communication features save you time! It’s why we do what we do! ### 19. Mostly good **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Being able to connect to multiple people on the same thread. Knowing who I cannot contact (i.e. are on DND) **What do you dislike about TigerConnect Clinical Collaboration Platform?** Its either a single notification, or 10 repeat notifications, and its not adjustable at the user level. Also if you have repeat notifications, you never know if its notifying you of a new alert, or repeated alert of an old message. Pagers had that functionality. Tiger, or general texting, is powerful, but its much too intrusive, and is misused frequently. The outage a month or so ago was scary, but you didn't know what you didn't know. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** HIPAA secure texting, which has been great. **Official Response from Shanon Park:** > Thank you for your feedback, we will forward this to our product team for review! ### 20. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Ken G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** They were able to help me connect to my client in a way that made everyone happy. There offering far exceeds any prior product we have used in the past. I would highly recommend their services. **What do you dislike about TigerConnect Clinical Collaboration Platform?** There was never a time where I found their offering to be lacking. It's always on and it works exactly ask expected. My client loves their service and so do we. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Getting a product that mets our demands and the demands of our client is a top priorty. They came highly recommended and I have not be dissatisfied with anything they have done for us. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 21. Director of Nursing **Rating:** 4.0/5.0 stars **Reviewed by:** Erika S. | RN/ADON, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I love that it is HIPPA compliant, our team likes the alert feature when we need to report something urgently and I like that you can have as many different groups as you want. **What do you dislike about TigerConnect Clinical Collaboration Platform?** There is no search feature when you are trying to look for a previous message regarding a patient. Scrolling down the list to look for previous message is very diffiuct and time consuming. I would love to see this feature added. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** TigerConnect is not currently helping me solve a prolem right now, but I would love to see the search feature added. **Official Response from Shanon Park:** > Thank you for your feedback! We strive to provide a secure and compliant platform that helps healthcare organizations deliver high-quality care while protecting patient information. 🔒 We will forward this to our product team for review. They are continuously looking to create a better experience for our users, and your comments are invaluable for improving our platforms. ### 22. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren L. | Licensed Practical Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I think that it is easy to utilize, accessible (both on desktops and mobile phones) and it provides a HIPAA friendly way to communicate with staff that may not be in the office; I think the customer service is excellent and has great follow up and follow through. **What do you dislike about TigerConnect Clinical Collaboration Platform?** No real dislikes for me here; I think it is a great and user friendly platform. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** I worked with the staff at TigerConnect to go over the other options that are offered through our platform. They were thorough and very helpful in showing all the available options. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! We are glad to hear our customer service team is going above and beyond. Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 23. I can't live my business life out it. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** HIPPA compliance; ability to share photos and vidoes with confidentiality; I also like its ability to announce emergent issues around our center, regarding technical difficulties; so all is aware. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Really, the main problem is how staff uses the app. Sometimes they treat as an email system. But this is not a application but more of staff training on the appropriateness of the application. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** TigerConnect Clinical collaboration Platform addresses issues that requires instant attention to patient care to the physician; it is faster than an email with its alert system, with alert sounds. **Official Response from Rachel Crisp:** > We are glad to hear that our HIPAA-compliant solution helps ease your mind when communicating about patient information! We strive to provide a secure and compliant platform that helps healthcare organizations deliver high-quality care while protecting patient information. 🔒 ### 24. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** This platform helps us stay organized and insures we are meeting the needs of our clients in a timely manner. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only thing we dislike is not being able to see the waiting rooms on our cell phones. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Its helped clients contact us quickly during their busy shifts and not having to wait on hold. It's also helped us get critical results to nurses when they are unable to be reached. We also are able to get mass communication out to our client with ease. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 25. Could not do business without TigerText **Rating:** 5.0/5.0 stars **Reviewed by:** Tania K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerText is easy to use and administer. It keeps our messages safe and HIPPA conmpiant. We rarely call the help desk but when we do they are very responsive. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only thing that has been and issue is we wish we could keep some of our texts a little longer or keep them in an archive. We understand why this is not the best idea. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Collaborating with our teams that are on the road with photos and patient information. **Official Response from Shanon Park:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enhanced your team's collaboration. 🚀 ### 26. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect has enhanced the communication within our group of 150+ providers. It eliminates the need to have everyone in your phone contacts as they are always accessible in the app. Extremely useful, highly recommend! **What do you dislike about TigerConnect Clinical Collaboration Platform?** Our platform is not set up to allow us to text each other, but not actually call or speak directly. I'm not sure if that is an option or not. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Communication with partners who would sometimes not respond to texts or calls in a timely manner **Official Response from Rachel Crisp:** > We're thrilled to hear that our solution has made it easier for you to reach providers and communicate promptly. Your feedback inspires us to continue enhancing our services for seamless clinical communication. ### 27. Powerful and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Monaco B. | Senior Director of Information Systems & Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** The user interface is intuitive and easy to navigate, making it effortless to send messages, images, and files. I appreciate the ability to create group chats and broadcast messages to quickly disseminate important updates or alerts to my team. The threaded conversations keep discussions organized, allowing us to follow up on patient cases seamlessly. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Nothing at this time. I just wish the corporation would use more features. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Being able to communication with physicians in a HIPAA compliant way. **Official Response from Rachel Crisp:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 28. QMC VAST tiger text **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** easly comunicate with satff memebrs without much hastle or wait **What do you dislike about TigerConnect Clinical Collaboration Platform?** constant dinging when left unread. also dislike some bugs within the app. texts would come late or random times. we curently have an issue with a smart phone receving messages that is so posed to be going to another user **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** comunication, i am able to send messages to multiple people and have group colaberation. also pictures within the app alows to have visual data to the team **Official Response from Shanon Park:** > We're delighted you appreciate the group collaboration within TigerConnect! It's designed to streamline discussions on specific patient topics, and we're thrilled it's proving beneficial for you. ### 29. TC Checks all the boxes and is there when we need it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Its ease of use for end users. The texting platform is simmilar to many otthers out there, making users feel right at home right off the bat. its very reliable, and support is always very responsive. **What do you dislike about TigerConnect Clinical Collaboration Platform?** There has been a time or two when they had a non-nogotiable upgrade pushed to desktops with little warning. That was frustrating. Otherwise, there are always small issues, but again, support form the corperation, and our account management team is always top notch so no complaints there. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Comunication on the clinical floors has imporoved so much with TigerConnect that most folks use it as their ONLY means of communication. No more phone calls, pages, etc. **Official Response from Shanon Park:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 30. TigerConnect Clinical Collaboration Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Maribel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** We have found TigerConnect a great platform to be a valuable tool for improving patient care and communication. The platform allows us to communicate between departments with alert escalation The platform is also secure, compliant, and user-friendly. I would recommend TigerConnect to anyone who is looking for a way to streamline their workflow and enhance their clinical outcomes. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Everything is amazing with the app and all features. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Access to telehealth services user-friendly for our patients. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 31. TigerConnect is the only product I would recommend to colleagues. **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I like the ease of use best. But also, the ability to create many different groups based on our needs. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The only downside I can think of is that you have to be part of a group to text that group. It would be nice to text a group without it creating a new one. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It really has improved our response time to patients by being able to dispatch a nurse from the field quickly. **Official Response from Shanon Park:** > Thank you for your feedback! Has your organization considered utilizing the Teams feature in TigerConnect? This allows pre-defined groups to be publicly listed, allowing you to reach a set group of individuals and/or TigerConnect Roles. If you would like to learn more, please reach out to your organization's Account Manager. ### 32. TigerConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo M. | Nephrologist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Excellent platform to communicate with my partners and employees. Easy to use and never has connection issues. I also like the scheduling platform for day to day and for vacation scheduling. **What do you dislike about TigerConnect Clinical Collaboration Platform?** No downsides that I have experienced. My partners have been using it for several years without any issues. An updated app to freshen up the user experience would by nice. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It's HIPAA compliant and use to use like iOS on the iPhone. **Official Response from Rachel Crisp:** > We're thrilled to hear that our solution has made it easier for you to reach providers and communicate promptly. Your feedback inspires us to continue enhancing our services for seamless clinical communication. ### 33. Tiger Connect for Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** We have a very mobile workforce and historically have not had business numbers or secure communication platforms. Tiger Connect has allowed us to set boundaries with customers and coworkers with logging in and out and features like DND. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Clients tend to have a difficult time transitioning from direct text messages and calls to the platform with the authentication process. We have also experienced some technical issues that have made adoption more challenging for our large staff and client base. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** The ability to set boundaries with coworkers and clients, having all communication on a secured platform with data and analytics to assess the overall business success and client engagement. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 34. TigerText facilitates my sensitive communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** As a double-encrypted text messaging platform, TigerText greatly facilitates my sensitive communications. Many patients are able to access the system without difficulty. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Though some patients initially wonder about requirements for access, most who enter into the process connect without difficulty. Texting interfaces with most systems. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** The TigerConnect Clinical Collaboration Platform is continuously gaining fluency with a wide variety of systems. My productivity is significantly enhanced as a result. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 35. Excellent HIPAA compliant platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kay S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** The ease with which we can share patient info with the clinical team in the field in real time. **What do you dislike about TigerConnect Clinical Collaboration Platform?** We haven't had any issues at our agency. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** not being able to text patient informaiton in real time and having to call staff whil ethey are with patients. We are able to text info to MDs and send documents in real time much easier than prior to using TigerConnect. **Official Response from Rachel Crisp:** > We're thrilled to hear that our solution has made it easier for you to reach providers and communicate promptly. Your feedback inspires us to continue enhancing our services for seamless clinical communication. ### 36. Best secure messaging for healthcare setting **Rating:** 5.0/5.0 stars **Reviewed by:** Eve B. | Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect is easy to use and user friendly. All our clinicians like how easy it is to navigate. **What do you dislike about TigerConnect Clinical Collaboration Platform?** What I would wish the platform has is an option to respond directly to a certain message and mark a message unread so you can go back to it. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Sending and receiving documents and images that has to be HIPAA compliant, we can easily do it in the platform. **Official Response from Rachel Crisp:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 37. Easy, professional and great product. **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Our team is able to communicate effectively and in real time. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The inability to tag or save a paticular thread so that it doesn't get lost with all other messages. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** We are able to safely speak about our patients in a timely manner while in the patients homes. If assistance from a clinical manager is needed, they are able to respond in a timely manner. **Official Response from Rachel Crisp:** > We love to hear that our communication features save you time! It’s why we do what we do! ### 38. User Friendly Platform! **Rating:** 0.0/5.0 stars **Reviewed by:** Amanda T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I think just having a secure site to send and recieve patient information is the best! Platform is user freindly and very easy to use. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I am not a fan of how the notification on your phone go off multiple time every second. Would be great to just recieve one notification unless it is an urgent matter. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Love that it is a secure site! **Official Response from Shanon Park:** > Thank you for your positive review! We're delighted to hear that our solution is easy to use and user-friendly, and we look forward to continuing to support your clinical communication needs. 🚀 ### 39. Perfect App for Compliance and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect has been so valuable to us as a company. One big dilemma we had was communication within our company in a compliant manner, which this has helped us do that! **What do you dislike about TigerConnect Clinical Collaboration Platform?** I can't say there is anything I dislike about this app! **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** We needed to be able to communicate in a faster way than email with each other and this has solved that issue! **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 40. Great Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmyn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** It's really helpful for staff to communicate with each other in an emergency. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The video chat feature is not robust enough, so we still use Teams. The scheduler does not work with the way that we schedule our staff. Hopefully, updates will be made to the feature down the line so we can utilize it. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Quickly messaging coworkers in an emergency. **Official Response from Shanon Park:** > Thank you for your positive review! We're delighted to hear that our solution is helpful for quick, efficient, and secure communication. We look forward to continuing to support your clinical communication needs. 🚀 ### 41. Great integration, could use user friendly data analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Almost infinite possibilities with 'roles' for different aspects of practice. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Unable to identify my providers by say their provider number or NPI in the data extracts I need for analytics. Tokens and names and those change over time for different reasons. The tokens and even names are not optimal for long term tracking and no analogue 1:1 in our databases. Example: I want to track 200 providers patients/hour or wRVUs/hour. I have their prov billing number and NPI etc. avaialbe in native datasets but have to do big end-round to match to tiger data. It would allow powerful metric creation/tracking if we could get a static identifier with existing identifiers in native datawarehouse. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It has brought our institute into the modern era with the flexibility and conveniences not afforded previously. Integrated scheduling and communications are great! **Official Response from Shanon Park:** > Thank you for your feedback, we will forward this to our product and support teams for review. They are continuously looking to create a better experience for our users, and your comments are invaluable for improving our platforms and community. ### 42. Works well for conveying basic information. **Rating:** 4.0/5.0 stars **Reviewed by:** Paula S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I am able to receive basic information without having to call back an operator. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I wish there was away for outside organizations to be able to connect directly as often times I get incorrect information from our operators. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** I do not have to call an operator back to get basic information regarding a patient and who I need to call back. **Official Response from Shanon Park:** > Thank you for your feedback, we will forward this to our product team for review. ### 43. Teams is quick, efficient, secure and super easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** DEE R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Since working from home after covid, Teams has allowed me to stay in touch, quickly reach out to ANY team member and get a quick response, making my work more efficient! **What do you dislike about TigerConnect Clinical Collaboration Platform?** hmmmm...can't think of one thing to dislike! **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** FINDING STAFF IN OTHER DEPARTMENTS QUICKLY AND SECURELY THAT I WOULD OTHERWISE HAVE TO MAKE A TON OF CALLS TO FIND. **Official Response from Rachel Crisp:** > We love to hear that our communication features save you time! It’s why we do what we do! ### 44. My experience has been good. I haven't had any issues with Tiger Connect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I think the most helpful part is that any provider, nurse or anyone within your group can send a message regarding a patient or etc and you know it is a safe conversation. **What do you dislike about TigerConnect Clinical Collaboration Platform?** Sometimes I feel like I dismiss the ding on my phone that alerts me that I have a message. It just blends in with the rest of my alerts. Sometimes it will be hours before I realixe I have a message. I have been fortunate that I didn't have any messages that were critical to a patients needs. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** None at this time **Official Response from Shanon Park:** > We love that you love TigerConnect! Fast, secure communication with providers, nurses, residents, and staff is key, and we're here to make it happen. 😊 Thank you for your feedback, we will forward this to our product team for review. ### 45. Successful with TigerConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect is extremely user friendly.Our staff are more productive with the ease of IM via TigerConnect. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I have no negatives to say. Our experience has been positive! **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Productivity was reduced by employees having to navigate through the office to communicate with other staff. TigerConnect made communications easy and accessible to reach their peers in a timely fashion. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 46. It is a good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Pretty much everything is great - messaging, roles, etc. - on both mobile devices and the web interface. Message delivery is quick and reliable. It is also easy to use. **What do you dislike about TigerConnect Clinical Collaboration Platform?** The downside is the incomplete ability to sync with Active Directory. While it syncs and adds new users, it will not remove users with the same ease. Those will need to be removed manually. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It solves the problem of our inability to quickly contact care teams. It also solves the problem of immediately communicating with the masses. Finally, it is reliable and secure. **Official Response from Rachel Crisp:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 47. Easy, secure communication **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** TigerConnect allows for secure communication between nurses, other providers, and support staff. It is an excellent way to share information. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I dislike the constant alerts if a message is not viewed immediately. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** Secure communication with nurses and other provider **Official Response from Shanon Park:** > We're thrilled to hear that our solution has made it easier for you to reach providers and communicate promptly. Your feedback inspires us to continue enhancing our services for seamless clinical communication. ### 48. User Friendly + a Great Tool for the Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I love the app, super easy to use and find contacts! I love the ease of it - everything about it! As a busy coordinator this is an esy & quick way to communicate. I am able to download messages that need to be saved which is easy to do! **What do you dislike about TigerConnect Clinical Collaboration Platform?** I need to remember to download/save messages before the 10 day period of it deleting! Lose one messgae and you will never again forget! **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** The ease of it has made my life easier! Managing multiple programs and dealing with numerous faculty, residents and students, this is an easy way to keep things organized! **Official Response from Shanon Park:** > Thanks for the awesome feedback! Quick, efficient, and secure communication is our goal, and we're delighted to know that TigerConnect has enabled your teams to be more productive. 🚀 ### 49. Efficient Protected Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** Faster communcation with Hosptials and interneally that provide protected PHI and patient results allowing for better patient care and medical staff proficenecy **What do you dislike about TigerConnect Clinical Collaboration Platform?** The High priority alert is so loud when it goes off it startles me so much that I Jump out my chair. Allowing to Copy the text to send or forward to another chanin within TT would be helpful **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** inhouse and outside of organization with clients to ensure better patient care and collobartion during and after working hours. We have unrolled this to many diffrent clients opening the communication up tremodously. **Official Response from Rachel Crisp:** > We are glad to hear that our HIPAA-compliant solution helps ease your mind when communicating about patient information! We strive to provide a secure and compliant platform that helps healthcare organizations deliver high-quality care while protecting patient information. 🔒 ### 50. TigerConnect **Rating:** 2.5/5.0 stars **Reviewed by:** Porter H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about TigerConnect Clinical Collaboration Platform?** I like the read receipts. I find it useful to see who has and hasn't read my messages. **What do you dislike about TigerConnect Clinical Collaboration Platform?** I wish that it would allow for reactions to messages as well as have any sort of fun widgets built in. **What problems is TigerConnect Clinical Collaboration Platform solving and how is that benefiting you?** It helps us to communicate with our remote team members regarding patients while maintaining HIPAA requirements. **Official Response from Shanon Park:** > We're thrilled to hear that our solution has made it easier for you to reach providers and communicate promptly. Your feedback inspires us to continue enhancing our services for seamless clinical communication. We will share your feedback on reactions and widgets with our product team! ## TigerConnect Clinical Collaboration Platform Discussions - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment - [View TigerConnect Clinical Collaboration Platform pricing details and edition comparison](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+20%3A27%3A17+-0500&secure%5Bsession_id%5D=11b913fd-871e-4b55-bde9-4ee64b5467ef&secure%5Btoken%5D=24074ddbae99a9e184f986179ea80f43154574d013b3af55e7a4970a7936588e&format=llm_user) ## TigerConnect Clinical Collaboration Platform Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Generative AI** - AI Text Summarization **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top TigerConnect Clinical Collaboration Platform Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) - 4.5/5.0 (144 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (342 reviews)