Virtru Secure Share Reviews & Product Details

Virtru seems to be well-known and trusted as a secure sharing solution in my field (medical billing). From time to time, I receive e-mails secured by Virtru from clients and other colleagues, so I trust it when I need to share something securely. Review collected by and hosted on G2.com.

Long story short: the two times I needed Virtru, I was not able to use it and asked a colleague to do it for me as if I was incompetent.

Virtru usability is confusing to me and not at all new user friendly. When I go to Virtru, I want to share something. But as soon as I log in, I'm facing "My Data", "Settings", "User", "Admin" screens, none of them help me do what I need to: share things. I have to remember to go to the bottom of the screen looking for "Products > Share", even after the LOG OUT feature (whaat?). Once I hit the "Secure Share", I'm asked AGAIN to sign in.

After making my way to secure share, it's time to share. My first experience: Could not share. Why? As a new user, sending sensitive data, I wanted to make sure how my e-mail would be received by the user, and if I was doing it the right way. So I sent it to myself to check, and everything was working. Then I created the same thing again, this time adding all recipients, but I could not share it because I hit my limit for the day (one email). Result: I asked a colleague to do it for me, as I was incapable of doing it. Virtru did a terrible job informing me beforehand of this, and even worse when trying to submit, because it says: YOUR CONTENT WAS SUCCESSFULLY SENT, even when not delivering the messages.

The other case I have is: Knowing I have just one e-mail to use, I just wrote it and add the 4 subjects right away. When trying to send, Virtru said: limit of subjects above limit. Then I tried again with 3, with 2 and could not send. When I reached 1, Virtru said: you have reached the limit of messages today. WHAT? SERIOUSLY? Review collected by and hosted on G2.com.

I use Virtru Secure Share primarily to send secured files, including large attachments, to individuals outside my organization, which is crucial for maintaining privacy and efficiency. I really appreciate the product's integration with Gmail, as it simplifies the workflow significantly—it's much easier than needing to access a separate site to send files. This integration becomes invaluable when I'm unable to upload large attachments through email directly, allowing me to easily click, upload, and share without hassle. Additionally, the ease of use stands out; the website has consistently performed well for me, ensuring a smooth experience. The initial setup was very straightforward and streamlined, which made it simple to integrate into my workflow without any difficulties. Review collected by and hosted on G2.com.

I had an instance where users couldn't open the link, which was frustrating. Review collected by and hosted on G2.com.

I like that I can control the expiration date of any files I share with a recipients. That feature is very useful when I want to share a file that contains sensitive information and requires limited access. For example, sharing a doc that has payment details can be shared quickly and its great to know after 1min or 5 min, access to the file will lock. I also love that I can easily access Virtu on Zendesk! It's very easy to use Virtu and understand what is happening in each step. Really appreciate there is a history log of all files I've ever shared. Great addition. Review collected by and hosted on G2.com.

Sometimes there is a loop after setting an expiration date. Which causes me to restart the sharing process. Other times, there is a slight delay in the file appearing in my Zendesk Comms view after I click "Submit" in the Virtu ZD app/plugin. Review collected by and hosted on G2.com.

I truly appreciate the ease of setting up Virtru Secure Share. The installation process was straightforward and simple, which was a great relief. Any time I had questions, the customer support team was quick to respond with accurate, helpful information, making the experience markedly smooth and stress-free. I find the unique features of Virtru particularly beneficial, especially the ability to set expiration dates on emails and attachments and to withdraw permissions from documents already sent. These functionalities are unmatched by other providers we've considered. Additionally, Virtru has significantly enhanced our ability to send secure, confidential information over email without the cumbersome process of sending separate emails for passwords and documents. The encryption ensures that sensitive data such as Social Security numbers and dates of birth remain protected, streamlining our operations and saving me significant time each day. I am also pleased with the overall security improvements Virtru brings to our workflow, giving me the peace of mind I previously didn't have. Review collected by and hosted on G2.com.

I do have some difficulty with the speed at which messages decrypt in my inbox when there have been multiple replies. Review collected by and hosted on G2.com.

I appreciate that Virtru Secure Share enables me to send secure documents and emails efficiently, ensuring compliance with the laws of Utah. It's particularly useful for my work because I can secure not only email communications but also attached documents. The feature of having a secured email system that guarantees the confidentiality and integrity of my document transfers stands out as a significant advantage for maintaining operational compliance. Review collected by and hosted on G2.com.

I find the process of using Virtru Secure Share a bit cumbersome as it requires going through three separate screens to send an email, which I feel could be streamlined into a single screen. Additionally, there isn't a particular feature that stands out to me, and I'm not highly compelled to purchase it again, rating my likelihood to recommend it to others at a five out of ten. Review collected by and hosted on G2.com.

I appreciate Virtru Secure Share for making it much easier to send reports and member level files to health plans. I find its integration with Gmail particularly useful, as it streamlines my workflow and enhances productivity. The simplicity of the setup process is another highlight for me, although there are some add-ins that may cause minor hiccups. Overall, the seamless integration and ease of use are significant factors that would influence my decision to choose Virtru Secure Share again. Review collected by and hosted on G2.com.

I found it difficult to do secure file sharing through the website using Virtru Secure Share with Gmail. There were some other add-ins that could cause hiccups, making the setup process less smooth. Additionally, the user interface could be better designed as it feels a little clunky. Review collected by and hosted on G2.com.

The platform allows me to share files and messages with confidence, knowing they’re protected by strong encryption and that access can be tightly controlled. I especially appreciate that recipients don’t need to have a Virtru account to access shared content—this removes a major barrier and makes secure communication easy for both internal and external stakeholders. Review collected by and hosted on G2.com.

While the platform is overall very user-friendly, there are occasional delays when accessing or uploading larger files. Also, depending on the recipient's email provider or browser settings, some users may experience minor confusion the first time they try to open a secure message—though this is typically resolved quickly. Review collected by and hosted on G2.com.

I like Virtru Secure Share because it offers a quick and easy way to manage the encryption of my work emails. It’s extremely convenient to simply turn the feature on or off by clicking a button in the upper right corner, which saves me time and effort when sending confidential client information. This simplicity is crucial as complicated encryption processes can make my work unnecessarily harder. Additionally, I found the initial setup for Virtru Secure Share to be very easy and straightforward, especially when installing it on a desktop or computer. Review collected by and hosted on G2.com.

I'm having issues downloading Virtru Secure Share on my phone. The mobile feature could be improved. Review collected by and hosted on G2.com.

I send a lot of confidential information out, with Virtru I can securely send and receive private information. I receive a lot of good feedback from my clients how they feel better and more comfortable using Virtru. Review collected by and hosted on G2.com.

The only "negative" feedback I receive from my clients is the extra step they must take in order to view an attachment sent through Virtru but I remind they it is all for security purpose. Once I explain that, they tend to overlook that extra step because they would prefer the security. Review collected by and hosted on G2.com.

What I like best about Virtru Secure Share is how seamlessly it integrates with Google Workspace while maintaining a clean, user-friendly interface. There’s no complicated setup or learning curve — the “Turn On” secure email button makes it easy to enable encryption right from the compose window. Secure email threads are clearly structured and easy to follow, and uploading attachments is quick and intuitive. The overall experience feels smooth, secure, and thoughtfully designed for both convenience and usability. Review collected by and hosted on G2.com.

I've had a few external recipients mention that they were confused the first time they tried to open a secure message. Making that initial access process a little clearer or more intuitive would really help improve the experience.

One thing I’d really like to see is a better dashboard or summary view — something that shows which messages have been read, which ones still need a reply, and overall where things stand. It would also be helpful to have a “Drafts” folder or holding space for messages I’ve started but haven’t finished, or ones I still need to respond to. Right now, if I get logged out after clicking a secure link, I have to go back and search for the original email just to re-access the thread. A centralized place to manage and track message status would make a big difference for visibility, follow-up, and compliance. Review collected by and hosted on G2.com.