--- title: Virtru Email Encryption Reviews meta_title: 'Virtru Email Encryption Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 437 reviews by the users' company size, role or industry to find out how Virtru Email Encryption works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 437 scale: '5' date_modified: '2026-10-17' parent_category: name: Email Security url: https://www.g2.com/categories/email-security ---

Virtru Email Encryption Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users enjoy the ease of use of Virtru Email Encryption, benefiting from simple setup and minimal effort required. (80 mentions)
Users value the security features of Virtru Email Encryption, ensuring only intended recipients can access encrypted emails. (78 mentions)
Users value the ease of use and reliability of Virtru Email Encryption for secure email communication. (66 mentions)
Users value the easy-to-use and reliable functionality of Virtru Email Encryption for securing confidential communications. (56 mentions)
Users value the secure communication provided by Virtru Email Encryption, ensuring confidentiality and peace of mind for sensitive information. (45 mentions)
Users face email issues with Virtru, including unreliable sending and disruptive disconnections that hinder professional use. (55 mentions)
Users find it challenging to open encrypted emails, encountering encryption issues that hinder communication with others. (44 mentions)
Users face access issues with Virtru Email Encryption, finding the process cumbersome and clients often struggling to use it. (29 mentions)
Users find encryption issues frustrating, especially for older individuals and when recipients do not use Virtru. (26 mentions)
Users face access limitations with Virtru Email Encryption, finding it cumbersome to open emails and requiring client sign-ins. (20 mentions)

5 Pros or Advantages of Virtru Email Encryption

5 Cons or Disadvantages of Virtru Email Encryption

Virtru Email Encryption Reviews (437)

View 1 Video Reviews
Reviews

Virtru Email Encryption Reviews (437)

View 1 Video Reviews
4.4
437 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Frisco M.
FM
Frisco M.
Office Manager
Small-Business (50 or fewer emp.)
"Always been safe and secure!"
5/5
What do you like best about Virtru Email Encryption?

Virtru has always helped us as a practice keep our patient's records safe and secure. As we send over any records, the detailed instructions given to patients to access there records help them feel at ease anytime we send anything over email. We use it very frequently as we do tend to assist our patients with access there their dental records at any moment. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

We do get patients who call in needing some assistance on how to view files with encrypted but the customer support that is offered helps make things easy. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Effortless Adoption and Reliable HIPAA Compliance"
5/5
What do you like best about Virtru Email Encryption?

I find Virtru Email Encryption very easy to use because it's right there, and I don't have to think about it not working. I haven't had any customers complain about issues with being able to open emails. I also love the ability to add a personal greeting before the encryption. The initial setup was incredibly easy. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

I haven’t had any issues with Virtru. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Effortless Encryption with Simple Toggle Feature"
4.5/5
What do you like best about Virtru Email Encryption?

I like that it's usually as simple as toggling encryption on and off. It's extremely easy, so we use it all the time. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

It can be a bit frustrating when it has an update, and then you have to uninstall it and reinstall it for it to work again. It would be nice if that wasn't necessary. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Easy Email Encryption That Brings Real Peace of Mind"
4.5/5
What do you like best about Virtru Email Encryption?

I enjoy how easy it makes it for me to properly encrypt my emails when speaking with partnering CBO's. The peace of mind I have knowing that only the intended party will be able to access what I send is worth it everytime! Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

The only downside is that the Virtru encryption product tends to "disconnect" from my email and I have to manually re-install it. It does happen several times a month so it can be a little annoying to have to take the time to manually re-install it. Review collected by and hosted on G2.com.

Analia Q.
AQ
Analia Q.
Biller
Small-Business (50 or fewer emp.)
"Effortless Encryption, Secure and User-Friendly"
5/5
What do you like best about Virtru Email Encryption?

My favorite thing about Virtru Email Encryption is how easy it is to use, really, that's the best part. It was very easy to set up, just like adding an extension to my browser, which was great. I also appreciate that it ensures only the people we send an encrypted email to can access it; it's nice versus the other solutions where forwarded messages could be accessed by anyone. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

Sometimes I have problems if I use a different browser or I have to switch computers. I wish it was a little easy to integrate it. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Too Many Logins and Verifications Slow Down Virtru"
2.5/5
What do you like best about Virtru Email Encryption?

It’s easy to turn on and off. I also like that there isn’t a strenuous process to ensure my emails are encrypted. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

I constantly have to log in when I’m trying to use Virtru. Whether I’m on my phone or my laptop, I’m repeatedly asked to log in and verify again. It’s especially irritating when I need to view documents in a crunch situation or when I’m in a rush, because I end up having to go through verification emails even when I’m already logged in. Review collected by and hosted on G2.com.

Response from Amanda Lynn of Virtru Email Encryption

Hello, thank you for taking time to leave us a review. I'm sorry to hear about your poor experience with Virtru Email Encryption. Please reach out to our support team at https://support.virtru.com/hc/en-us/requests/new and submit a ticket or you can reach out to me directly at amanda.lynn@virtru.com and I can connect with the right person. We're happy to help resolve any issues you are encountering!

Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Secure Email, Easy Setup with Minor Glitches"
4.5/5
What do you like best about Virtru Email Encryption?

I appreciate using Virtru Email Encryption because it confidently allows me to send emails that previously had to be faxed due to legal requirements. I find the features like disable forwarding and setting expiration dates particularly useful, in addition to the core encryption function. Also, the initial setup was incredibly simple and straightforward, making it easy to get started. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

I have had a recurring problem where my email will initially indicate that it sent, but then get kicked back shortly after with an error message saying it was not sent. This happens both with and without attachments, and there's no consistent pattern that I can see. I think there needs to be some optimization to ensure smoother usage and address these glitches. Review collected by and hosted on G2.com.

Nancy H.
NH
Nancy H.
Immigration Cooridinator
Mid-Market (51-1000 emp.)
"HIPAA-Compliant Email Protection, but Frequent Sending Errors"
3/5
What do you like best about Virtru Email Encryption?

I like that I can send emails to clients that are protected and covered by HIPAA laws Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

It messes up a lot. I have a lot of times that I have to open a new tab with my email to actually get the email to send using Virtru. Otherwise it tells me there was an error and doesn't send no matter how many times it retries Review collected by and hosted on G2.com.

Response from Amanda Lynn of Virtru Email Encryption

Hello Nancy, thank you for taking time to leave us a review. I'm sorry to hear about your poor experience with Virtru Email Encryption. Please reach out to our support team at https://support.virtru.com/hc/en-us/requests/new and submit a ticket or you can reach out to me directly at amanda.lynn@virtru.com and I can connect you with the right person. We're happy to help resolve any issues you are encountering!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Effortless Email Encryption with Virtru"
5/5
What do you like best about Virtru Email Encryption?

I really appreciate how easy it is to use Virtru Email Encryption. It's very simple to download, and I never really have any issues with it. It's something I can download once, toggle the switch on, and continue with my day without adding an extra step into my daily routine. Plus, it helps me work within state regulations and protect the documents I send. The initial setup took less than three minutes, which was also pretty simple. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

I think it would be helpful to send the download link to other people that don't have it. So when I send a Virtru protected email, send a link for them to download it as well. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Strong Document Security, but the Virtru Toggle Isn’t Always There"
3.5/5
What do you like best about Virtru Email Encryption?

Virtru does a great job at keeping the documents secure. It is easy to use when it is working. I use the toggle button that shows up right at the email you are composing. However, the toggle to turn Virtru doesn’t always show up. It pops into my emails randomly. Review collected by and hosted on G2.com.

What do you dislike about Virtru Email Encryption?

The extension for Virtru does not always show up on my email. Then I have to use other avenues to make sure the document is secure. Review collected by and hosted on G2.com.