# Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 377 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users love the **ease of use** of Textline, appreciating its straightforward interface and seamless communication features. (141 reviews) - Users commend the **friendly and responsive customer support** of Textline, ensuring prompt assistance for all inquiries. (127 reviews) - Users appreciate the **helpful customer support** of Textline, noting quick responses and efficient issue resolution. (125 reviews) - Users appreciate the **excellent and efficient communication capabilities** of Textline, enhancing customer support and engagement. (85 reviews) - Users appreciate the **efficient communication capabilities** of Textline, enhancing patient support and streamlining workflow seamlessly. (79 reviews) - Text Messaging (68 reviews) - Easy Communication (67 reviews) - Customer Satisfaction (54 reviews) - Efficiency (52 reviews) - Automation (50 reviews) **What users dislike:** - Users desire **missing features** , such as message status, better billing options, and integrations with popular apps. (37 reviews) - Users are frustrated by **messaging issues** such as not receiving new messages automatically and navigation problems in the app. (31 reviews) - Users report **notification issues** with Textline, seeking better filtering and tagging options for improved efficiency. (26 reviews) - Users find Textline's **limited features** restrict its functionality, especially regarding bulk messaging integrations. (19 reviews) - Users report experiencing **unexplained SMS errors** that make message sending unreliable and frustrating. (19 reviews) - Limited Messaging Features (15 reviews) - Limited Texting Features (15 reviews) - SMS Limitations (15 reviews) - Users often face **technical issues** with Textline, including system crashes and routing errors, impacting communication efficiency. (15 reviews) - Poor Customer Support (14 reviews) ## Textline Reviews ### 1. Efficient, Versatile, and Essential Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Textline?** I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me send questions or information directly in a format they can read and reply to on their schedule. Textline is easy to use from my desktop and cellphone and enables me to share conversations with colleagues. It's great that customers can easily send photos, which is much simpler than email. The ability to text from a desktop instead of just a cellphone is a game changer for me, making it easier to share and move photos and documents to a job folder. The Textline app also keeps me in touch when I'm away. Although I struggled a little very early on, the setup has proven to be easy since then. **What do you dislike about Textline?** I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be nice if we could keep that private more easily. It could sometimes be useful to be able to verify a timestamp for when a text has been viewed. **What problems is Textline solving and how is that benefiting you?** Textline enables me to communicate with customers who might not pick up calls. Its desktop texting feature simplifies sharing photos and documents, improving productivity. It's easy to use, accessible from both desktop and cellphone, and lets me share conversations with colleagues. **Official Response from Jenny Luo:** > Hi Greg, It's great to hear that Textline has been instrumental in improving your communication efficiency and generating an audit trail for your interactions. We appreciate your feedback about the need for separate channels for reply notifications, and we'll take that into account as we continue to enhance the platform. Best, Jenny Luo ### 2. Textline Makes Patient Communication Smooth, Fast, and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Bahareh H. | Receptionist at Clinic, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Textline?** Textline is very helpful and is easy to use, and I have never had any issues working with it. It is always a very smooth process when working with patients and is very quick. **What do you dislike about Textline?** I have no issues with this platform, and have no particular dislikes. As I've mentioned it is very smooth and easy to use and I enjoy working with it. **What problems is Textline solving and how is that benefiting you?** Textline is helping solve communication issues between patients. It allows me to deliver strong customer service to the patients, and benefits clear communication between the patients and the clinic. Before using the product it was difficult to call all the patients and deliver instructions but now it is very easy, simple, and efficient. ### 3. Effortless Client Communication and Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Textline?** I like the ease of use of Textline, I can train people to use it easily. I also appreciate how quickly problems seem to be resolved whenever I need to work with help. The help desk has definitely been there to provide assistance. **What do you dislike about Textline?** I would say the pop ups whenever something is not working well, a better description in the pop ups would help to streamline getting the fixes solved. For instance, the issue that I had recently was that my text messages were not being sent out, and the only pop up that I received was the system is unavailable at this time. Well, it turns out that my issue was that our account had gotten flagged and so I would not be able to send out text messages regardless had I waited. I had just waited before looking to get help. So I would have preferred to just know exactly what was wrong that I could request help quicker. **What problems is Textline solving and how is that benefiting you?** I use Textline to keep communication with clients neat and orderly, allowing us to reference what we said when needed. ### 4. Efficient Customer Communication, Needs Billing Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Textline?** I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times. **What do you dislike about Textline?** The only thing I did not like was how the billing changed. I was very confused about how to purchase more texting credits. I preferred to just pay the same monthly fee. I worked with Sivan to make that happen. Or pretty close to it. **What problems is Textline solving and how is that benefiting you?** Textline lets us confirm deliveries, schedule appointments, and provides a unified communication platform for staff and drivers. We can view all customer interactions from anywhere, keeping me connected and responsive even when on the go. ### 5. Efficient Customer Service with Customizable Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Derek S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Textline?** I appreciate Textline for making the text chat process for customer service and technical issues really helpful and quick. I love that I can come back to the conversation when I have time without worrying about a system timing out. This means I can continue my work and return when I can move forward with the help provided. The biggest benefits for our team are the speed and clarity it brings. I like the shortcuts and dashboard, which help me see information quickly and speed up use. I really love the ability to customize. The ease of integrating into Salesforce with the API is another advantage, and the initial setup was pretty quick and seamless. **What do you dislike about Textline?** Keeping track of all conversations could be easier, and I wish there was more integration with current platforms. **What problems is Textline solving and how is that benefiting you?** Textline speeds up customer service with quick text chats that I can come back to, letting me work efficiently. The dashboard and shortcuts offer speed and clarity, and I love the ability to customize. ### 6. Textline: Essential Tool for Customer Messaging and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Abby G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textline?** I love being able to view the KPI's of each of my team members as well as them as a whole. Personally, I can review who's texting the most, and that typically correlates to my top seller, so I use that as a coaching tool for my other team members. The proof is in the pudding—lots of quality outreach means higher sales numbers, better pay. The initial setup of Textline was great. **What do you dislike about Textline?** Theres nothing at the moment- they've been great **What problems is Textline solving and how is that benefiting you?** Textline provides HIPAA compliance and bulk messaging, plus I can track KPIs effectively. It lets me review who's texting the most, often aligning with our top sellers, which I use for coaching others, showing how quality outreach boosts sales. ### 7. Effortless Multi-Patient Support with Stellar Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa O. | Director of Patient Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Textline?** I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. **What do you dislike about Textline?** I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. **What problems is Textline solving and how is that benefiting you?** I use Textline to assist multiple patients promptly, reducing wait times and enhancing communication with IT. The notifications and customer satisfaction insights improve transparency and service efficiency. ### 8. Textline is the way of the future. Hard to state just how much this has helped us. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Installation/Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Textline?** I have noticed that people do not reply to emails like this used to. When using the Textline, I am getting responses back much quicker, which allows us to keep the jobs moving along more efficiently. **What do you dislike about Textline?** Nothing as of yet. Well.. I wish it could sync more with our Moraware system. **What problems is Textline solving and how is that benefiting you?** Quicker responses, answers to our job stopping issues much quicker, allowing jobs to stay on schedule, without the delays that come in the information collecting process. ### 9. Efficient Text Outreach with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Textline?** I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tells us if it's a landline. It's just like a really simple user interface. I also like that it's kinda easy to chat with their customer support. **What do you dislike about Textline?** We did have an issue recently where we got charged a bunch for backup texts, and it caused our credit card to max out. Which caused us some other problems because then other things couldn't charge. **What problems is Textline solving and how is that benefiting you?** I use Textline to reach out to leads for clinical research, sending automated follow-ups without hitting limits. It integrates with Zendesk, allowing our team to view all communications with leads. **Official Response from Ally Schuchert:** > We're glad to hear that you found our customer support to be helpful and informative. We understand your concerns about the interface and the limitations with the Zendesk integration. We appreciate your feedback and will take it into consideration for future improvements. Best, Ally ### 10. Seamless Employee Communication with Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián M. **Reviewed Date:** December 19, 2025 **What do you like best about Textline?** I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. **What do you dislike about Textline?** I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. **What problems is Textline solving and how is that benefiting you?** Textline lets us communicate accurately with employees, share important information, and gather feedback. It supports direct and group messaging, organizes contacts, sends reminders, and feels like a real phone, enabling quicker responses and easier communication management. ### 11. Easy, Direct Patient Messaging You Can Trust **Rating:** 4.0/5.0 stars **Reviewed by:** Lorayne P. | Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Textline?** It allows me to communicate short and direct message to patient very easily and I know the message is where it needs to be (the patient will see it as opposed to leaving a voicemail when you never know if it will reach the recipient). **What do you dislike about Textline?** Only 1 person can login at a time using the same used name, and the systems kicks out the person previously logged in. **What problems is Textline solving and how is that benefiting you?** It reduces the number of attempts i have to make to pass a message alomg to a patient. 1 time and the message is where it needs to be. ### 12. Effortless Communication, Minor App Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline M. | Resident Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Textline?** I really like that Textline is super simple to use. Residents can reach out to us 24/7 through Textline, and we can respond back easily. It's just really simple. **What do you dislike about Textline?** I mainly use it from the desktop, like, PC. Using it from the app on my phone is pretty difficult. There is no way to refresh. So I have to constantly close out and reopen the app to refresh. **What problems is Textline solving and how is that benefiting you?** Textline makes it easy for us to communicate with our residents. **Official Response from Jenny Luo:** > Hi Jacqueline! Thank you for your positive feedback about Textline's website, app, and customer support. We understand your frustration with the app's speed and message refresh, and we'll work on addressing these issues to create a better user experience. We're pleased to hear that Textline is helping you effectively communicate with your residents and reference previous conversations. Best, Jenny ### 13. Changed the game for keeping in contact with my clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany C. | Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Textline?** The ability to send announcements to all my contacts at once is a game-changer, making it so much easier to reach out and make sure they are up to date on things without having to go one-by-one. I also like that the support is so helpful and quick to respond when I have a question. **What do you dislike about Textline?** We've had a few bumps in the road getting set up but ultimately those have been resolved. The only thing I dislike is that I cannot make calls from the same place I send texts from . **What problems is Textline solving and how is that benefiting you?** Textline is solving the problem of spending copious amounts of time texting people individually. Now, with Textline, I can send announcements to everyoen at once, streamlining my process and allowing me to spend my time doing other important things. ### 14. Intuitive Messaging with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kate D. **Reviewed Date:** December 03, 2025 **What do you like best about Textline?** I like that Textline is intuitive and easy to use, which simplifies our messaging process significantly. The ability to modify formatting or settings according to our needs is a great advantage, enhancing our workflow efficiency. Moreover, the fast and helpful customer service is highly appreciated, providing timely support whenever needed. I find it particularly beneficial that I can easily add contacts and efficiently manage our list, which makes communication with research participants smoother and more organized. The simplicity of the initial setup is another aspect I value greatly, as it eased our transition from Twilio to Textline. The application's effectiveness in connecting with underserved populations who lack access to emails or other technologies stands out, fulfilling our specific community engagement needs perfectly. **What do you dislike about Textline?** Nothing **What problems is Textline solving and how is that benefiting you?** I use Textline to easily connect with underserved populations who lack email access, facilitating survey participation with intuitive usability and fast customer service. ### 15. Fast, Reliable, and Perfect for Employee Support **Rating:** 5.0/5.0 stars **Reviewed by:** mirko f. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Textline?** I find Textline easy to use and it's great for providing help to employees and for collective work. I'm happy because Textline is fast and reliable. The initial setup was very fast, reliable, and intuitive. **What do you dislike about Textline?** Sometimes timing is off. I need the app to be available in more countries. **What problems is Textline solving and how is that benefiting you?** I use Textline for employee support to solve their needs and questions. It's easy to use, fast, reliable, and good for collective work. ### 16. Quick Support, Easy Communication with Textline **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna T. **Reviewed Date:** November 19, 2025 **What do you like best about Textline?** I really appreciate the shortcuts feature in Textline, which significantly simplifies communication with both individual students and groups of students, making it very efficient. The platform's simplicity is another major advantage, as there isn’t much to learn before getting started. Despite its simplicity, it offers extensive capabilities like scheduling text messages, which I find extremely helpful. The ease and quick response of Textline’s customer support are commendable, especially when I needed assistance exporting shortcuts; they efficiently resolved this within thirty minutes. Additionally, my experience with the initial setup of Textline was quite straightforward and easy, enhancing its usability. **What do you dislike about Textline?** I would like Textline to support using shortcuts for bulk text messages. Currently, shortcuts can only be used for individual student communication. It would be beneficial if these shortcuts could also be applied to a bulk text going out to multiple students. **What problems is Textline solving and how is that benefiting you?** I use Textline for easy and quick communication with students, leveraging shortcuts and scheduling messages, which simplifies my interactions and improves efficiency. ### 17. Very Easy to Use, Fast SMS, and Prompt Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Textline?** - Very easy to use - SMS come and go with very little to no lag. - Prompt customer support **What do you dislike about Textline?** - We have done a migration of few of our numbers from Textline to Twilio as self hosted numbers. Even though the customer support was prompt, it would have been a lot better if we had an option to schedule the migrations for a particular date and time. Twilio had the proper scheduling system but Textline didn't. **What problems is Textline solving and how is that benefiting you?** - Our SMS customer support system is seamless through Textline. - We manage multiple numbers at one place. - We like the feature of configuring automations. ### 18. Textline simplifies communication **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela C. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Textline?** Textline enables instant and convenient communication that can happen anytime and anywhere, making it easier to stay connected without the need for calls or emails. Text programs provide a written record of conversations for future reference and allow automation of messages such as reminders or alerts, saving time and effort. They also make it simple to reach many people at once, which is useful for marketing or customer service, often at a lower cost than other methods. Plus, text messages generally have higher engagement rates since people tend to read and respond quickly, and texting works across almost all mobile devices, ensuring broad accessibility. **What do you dislike about Textline?** Text messages often have character limits, which can make it difficult to convey detailed information. Without vocal tone or facial cues, messages can sometimes be misunderstood or feel impersonal. **What problems is Textline solving and how is that benefiting you?** It enables instant and convenient communication that can happen anytime and anywhere, making it easier to stay connected without the need for calls or emails. Text programs provide a written record of conversations for future reference and allow automation of messages such as reminders or alerts, saving time and effort. They also make it simple to reach many people at once, which is useful for marketing or customer service, often at a lower cost than other methods. ### 19. Effortless Client Communication with Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam B. **Reviewed Date:** November 19, 2025 **What do you like best about Textline?** I love how Textline allows me to easily navigate between different regional views with every phone number available, which simplifies communication by preventing the need to isolate specific phone numbers. The versatility to send blasts or announcements is another great feature, enabling me to reach multiple people simultaneously with a single message, saving me time and improving efficiency. The capability to see all incoming messages at once, while also having the option to isolate between regions if necessary, offers great flexibility and control in managing communications. **What do you dislike about Textline?** The ability to block someone from messaging us any further is kind of complicated. **What problems is Textline solving and how is that benefiting you?** I use Textline for communicating with clients, allowing me to text from multiple phone numbers with one viewpoint. It enables me to send messages to multiple people at once and view all incoming messages simultaneously or by region. ### 20. Feature-Rich, Easy Integration—Textline Exceeds Expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Textline?** I love how many features Textline has. It has been incredibly helpful to have the ability to make mass announcements to our clients. Their Devleoper API is also very simple and effective and has made integrating our systems very easy. I 100% recommend Textline- it has been amazing! **What do you dislike about Textline?** The only downside I've noticed is that sometimes, our messages don't go through. It's a major issue, but it doesn't happen very often, so I think it has more to do with our clients or our end rather than Textline's fault. Also, using the API to schedule messages only allows setting the scheduled time to the minute, so it is hard to get precision. **What problems is Textline solving and how is that benefiting you?** Textline is solving the issue of managing hundreds of text messages easily. Our company is able to respond to these messages quickly and effectively with only a couple of employees because of Textline's easy-to-use and intuitive system. ### 21. Effortless Customer Connection with Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Textline?** I have been using Textline for about four years for my business, and I greatly appreciate how easy the initial setup process was. This ease of use made the transition into using the platform seamless. I love how Textline facilitates connecting with my customers effectively by notifying them weekly about deliveries and pickups, as well as when they should place or modify their orders. This feature significantly enhances my customer interaction and ensures smooth communication. Textline's affordability and straightforwardness are major aspects that would make me choose it again. Its combination of ease and affordability makes it a practical solution for my business needs. With a satisfaction level of 10 out of 10, I find Textline to be a service worthy of recommendation. **What do you dislike about Textline?** Nothing **What problems is Textline solving and how is that benefiting you?** Textline helps me connect with customers by notifying them weekly about deliveries, pickups, and order changes, making our communication efficient. **Official Response from Ally Schuchert:** > Hi Matthew, We're glad to hear that you find Textline easy to use and that you've had a positive experience with our customer service. Best, Ally ### 22. Textline communication with our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana S. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Textline?** You can reach out if you have any issue right there on your page!! No need to email and wait for for the answer.They respond in kind, right away. Best thing is I can see the unresolved text at a glance and address them. It allows me to do it by the oldest text also. If it is not to be address by me. I can tranfer the text to another agent. it also gives me the ability to send a text at a later time if I wish. And-- send a private text if I wish .. As you can see, there is not the possibility of just naming one thing! Textline ROCKS **What do you dislike about Textline?** I must be honest. I do NOT think there is anything I do not like. Don't change it. It is efficient and fast! **What problems is Textline solving and how is that benefiting you?** Not having to use my cell phone to text patients. If I had to do that they would all have my private number.....It allows us to send text fast and efficently ### 23. Textline as the best communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago C. | Track and trace specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Textline?** Textline is hands down the best tool we’ve used for team communication with customers. We’ve tested several platforms, but none have matched how simple and effective Textline is. It lets us text customers quickly, keep everything organized, and have multiple team members jump into conversations when needed. What we really like is that it feels personal—our clients appreciate how fast we can respond and how easy it is to reach us. The shared inbox and internal notes make teamwork smooth, and we don’t miss messages anymore. **What do you dislike about Textline?** Limited Customization Options while the interface is clean, some users might find the customization options (like branding or layout) a bit limited. **What problems is Textline solving and how is that benefiting you?** Textline helps us solve one of our biggest challenges: fast, clear communication with customers without the chaos of phone calls or emails. Before using Textline, we struggled to keep track of who said what, especially when multiple team members were involved in a conversation. Messages would get lost or duplicated, and response times were inconsistent. ### 24. Textline work partner **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian M. | Track and trace especialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Textline?** What I like most about Textline is how easy it makes it to stay connected with customers. It's super straightforward to use, and I love that I can quickly jump in, reply, and move on without any hassle. It honestly makes my day-to-day so much smoother, and it's great for keeping things organized with the team too. **What do you dislike about Textline?** Honestly, there’s not much I dislike about Textline. If I had to pick something, maybe just small things here and there like wishing for a couple more customization options. But overall, it works really well for what I need, so nothing major at all. **What problems is Textline solving and how is that benefiting you?** Textline helps solve the problem of slow or missed communication with customers. It keeps everything in one place, so I can respond quickly and stay on top of every conversation. It’s made my workflow way more efficient, and it definitely helps create a better experience for our customers too ### 25. Very helpful tool for communication and organization with my clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Licensed Insurance Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** I like how easy it is to use and how efficient it is. It has increased my sales which has made our company more money! It makes communication between me and my clients so easy. I can send texts, links, and photos with no issues and zero lagging. I use text line from 9-6 and has made my day much easier. We have been using textline for about 2 weeks now and it made switching over all our clients very simple. With any questions or concerns the support team is already ready to help. **What do you dislike about Textline?** I don't dislike anything about textline! I only regret not having it earlier. It has changed my work day and increased my productivity! **What problems is Textline solving and how is that benefiting you?** It is solving the problem of having multiple lines to text my clients it has streamlined everything. It is a very organized system, I don't have to look through thousands of calls to find who I need. I can simply type the clients name or number and contact them with ease. ### 26. Effective Communication Tool, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Annalisa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Textline?** I love how Textline provides me with quick updates for account adjustments, which helps me stay on top of necessary changes efficiently. The platform's simplicity makes it easy to view and manage tasks, ensuring a straightforward user experience. Additionally, the texting feature is extremely intuitive, making communication seamless and effective. One standout feature is the filtering, which allows agents to easily display their conversations for review, helping in managing and organizing communications effortlessly. **What do you dislike about Textline?** I find the service to be on the pricier side, which makes me hesitant to recommend it more highly. **What problems is Textline solving and how is that benefiting you?** Textline helps me get quick updates on account adjustments and manage user limits without changing plans. It's straightforward with texting, simple to view, and offers useful filtering for agent conversations. ### 27. Effortless SMS Marketing That Expands Our Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Textline?** My company relies on Textline for all of our marketing SMS promotions. The platform is generally straightforward and user-friendly, making it easier for us to expand our reach and effectively promote our events. **What do you dislike about Textline?** The only feature I've come across that can be confusing is uploading attachments - we've run into issues several times where employees have mistakenly added an attachment without meaning to. User experience could be improved there. **What problems is Textline solving and how is that benefiting you?** Textline allows us to connect with our customers through a wider range of channels, which strengthens the effectiveness of our marketing initiatives. ### 28. So Glad We Chose Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Felisha W. | Director of Finance and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Textline?** We researched, surveyed, and chatted with over a dozen text-solution companies, and Textline was the top contender. A year after using them, I am so glad we chose Textline. It's user friendly and was easy to implement, easy to train new employees on, HIPAA compliant (which is HUGE for us), has great customer support, and we its the perfect tool for daily use. **What do you dislike about Textline?** I wish our EHR integrated with Textline, but that's not at fault of Textline. Our EHR doesn't allow API or webhooks. Also, the cost is higher per seat than I prefer to pay. **What problems is Textline solving and how is that benefiting you?** We needed a two-way text solution that was HIPAA compliant to communicate with our patients. Our EHR does appointment reminders, but patients want to be able to reply to rebook or cancel. Also, it's great for proactive and reactive communication for certain appointment types. ### 29. Simplifies Communication with Ease and Affordability **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie F. **Reviewed Date:** September 04, 2025 **What do you like best about Textline?** I love how Textline allows multiple team members to access and manage the same messaging system, enhancing our collaborative efforts. The easy setup and user-friendly interface made the transition smooth. The ability to handle large volumes of text messages quickly and provide fast customer responses has significantly improved our service quality. Additionally, I appreciate the tools like the claim and resolve feature, timer, announcement capability, and shortcuts that streamline our daily operations. Textline's cost-effectiveness and simplicity align perfectly with our needs, making it an invaluable tool for our communication. **What do you dislike about Textline?** I wish there were a few other ways to sort and organize texts that were coming in, beyond just like roundtable. **What problems is Textline solving and how is that benefiting you?** Textline enables us to manage high volumes of client communication efficiently, allowing anyone on the team to respond quickly and improving customer service. It's simple, easy to use, cost-effective, and integrates well for team collaboration. ### 30. Amazing Experience Using Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Tara S. | sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Textline?** Textline has been such a beneficial and crucial aspect of my work routine. Not everyone is always available for a call, or even available enough to remember that they received one to call back. Texting, in this day and age, is such a vital form of communication and without textline, I would not be as productive or successful at my job. It is easy to assist customers in a quick, convenient manner and it is something that, when I train new agents, I always encourage them to implement within their outgoing contact routine! **What do you dislike about Textline?** I do not have any complaints about textline at all. **What problems is Textline solving and how is that benefiting you?** Textline remedies a customer's likelihood to forget to call someone back, or their inability to communicate because they cannot take a call at the time. It also helps me to answer questions, or quickly send information to customers without having to end a phone call I'm on, or start a new phone call and reach them that way. **Official Response from Jenny Luo:** > Hi Tara, We're delighted to hear that you're enjoying the efficiency and organization of Textline, as well as the convenience it provides for communicating with clients. Thank you for your positive feedback and for choosing Textline to help improve your communication processes! Kindly, Jenny ### 31. Effortless Integration and Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. **Reviewed Date:** November 21, 2025 **What do you like best about Textline?** I appreciate Textline for its remarkable compatibility and ease of integration with Zendesk, which seamlessly enhances our client support operations. The ability to quickly communicate with clients through Textline is something I find incredibly useful, ensuring efficient client interactions. Furthermore, the consent opt-out feature works exceptionally well, allowing us to manage client communications responsibly and with ease. The initial setup of Textline was very easy, ensuring a smooth transition and quick implementation for our team. **What do you dislike about Textline?** I dislike how Textline creates a ticket for every new text. **What problems is Textline solving and how is that benefiting you?** I find Textline enables quick communication with clients and integrates smoothly with Zendesk, enhancing our support process. ### 32. Simple and straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Textline?** I like that it allows us to talk to our clients freely and easily, while also being able to see all of the conversations we have at once. The platform is easy to navigate once you are logged in. **What do you dislike about Textline?** It was challenging to change our billing information because it could only be done through our admin account. **What problems is Textline solving and how is that benefiting you?** I needed to upload our tax exemption form and the process to do so over email was very concise and simple. ### 33. Textline works pretty good **Rating:** 5.0/5.0 stars **Reviewed by:** Martin A. | Logistic coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Textline?** Interface, user-friendly, easy to use, good customer support. I use it every day and its features like attach a photo and customize it. Also it allows me to send images and PDFs and receive all kind of documents like an email but easier. **What do you dislike about Textline?** When you click on the paperclip or when you drag the mouse from the chat sometimes it gets bugged and you need to refresh the website after that it works fine **What problems is Textline solving and how is that benefiting you?** Communication, it helps me a lot getting information from drivers and carriers I need to get the info from so we can keep our customers updated with accurate information. When no one picks up the phone I sent a text and I get all the information I need from them **Official Response from Ally Schuchert:** > Hi Martin, We're glad to hear that you find Textline's interface user-friendly and easy to use, and that you appreciate our good customer support. We're sorry to hear about the issue with the paperclip function, and we will work to improve this for a better user experience. Thank you for your feedback! Best, Ally ### 34. Smooth Team Collaboration, Occasional Delays When Claiming Texts **Rating:** 4.5/5.0 stars **Reviewed by:** sofia a. | logistic coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Textline?** all of our coworkers are able to use the platform at the same time without glitch or any other issue **What do you dislike about Textline?** sometimes when you try to claim a text might be difficult because is just stuck there and then after 55 seconds starts loading again **What problems is Textline solving and how is that benefiting you?** sometimes we dont need to call directly the customer we can just send a simple text message with the info required ### 35. Texting Platform Feels Tailor-Made for Our Law Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Pattrick L. | Marketing & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Textline?** I particularly love how TextLine is geared towards small and medium-sized businesses that perhaps don't have the need for enterprise-level API integration with other business applications and platforms. For our purposes, TextLine provides a seamless way to communicate with our clients and prospective clients, without all the clutter and confusion that might otherwise come with using other, more expensive products. It's rare to find an application that's made for all, but feels custom-tailored to our own office's needs. Additionally, customer support has been great, with immediate, helpful responses. **What do you dislike about Textline?** If I had to find any criticism of the product, I do wish that they perhaps had a desktop application that could integrate with local network databases without requiring an account with other popular, online data stores such as Hubspot, Zapier, Salesforce, etc. Still, that's a very minor thing compared to the ease of use and implementation that TextLine provides. **What problems is Textline solving and how is that benefiting you?** Textline is helping us streamline and modernize communication with both prospective and current clients. It solves the problem of delayed or missed outreach by allowing our intake and legal teams to send timely, efficient text updates—whether it's following up with a lead, reminding a client about an appointment, or confirming hearing details. This direct line to clients significantly reduces no-shows, improves client responsiveness, and strengthens trust and engagement throughout the case lifecycle. ### 36. Textline as the best communication software **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Track & Trace Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Textline?** Textline provides communication options and makes it easy to send and receive information regarding products and updates especially on our field where live and on time updates are required, this software allows effective and fast communication within the involved parties. It allows single and group messaging as well as sending multimedia and files **What do you dislike about Textline?** Sometimes if texts volume is too high it tends to run slow and take some time sending texts messages, besides that the page is always up and running and we haven't had major issues or issues at all **What problems is Textline solving and how is that benefiting you?** Textline facilitates and improves live and on-time communication with our carriers, providing a better quality service allowing quick responses and assistance on a timely manner ### 37. Effortless Customer Communication, Meets All Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Textline?** The easy communication process to and from our customers to help resolve issues and sending pictures of damaged or broken items with ease. Our customer service has improved. **What do you dislike about Textline?** Not much I can think of, it does everything we want **What problems is Textline solving and how is that benefiting you?** It's easy for our customers to take pictures and text it to us instead of having to upload attachments and emailing them to us. ### 38. Pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Charity R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Textline?** Textline is easy to use. It was an easy transition from our old system, but it has more functions which makes it more versatile. Overall, it was easy to integrate into our day-to-day texting experience. We message daily all day. If we run into issues, I can chat with a real person over messages that quickly responds to help resolve. Our conversations are always pleasant. **What do you dislike about Textline?** I don't have any current complaints. The most annoying thing is carrier violations for spam messages that are not spam but information but that isn't a Textline issue, it is the mobile carriers. **What problems is Textline solving and how is that benefiting you?** I was trying to figure out why I was receiving a carrier violation on an informational message I had sent out to our students. I did not see anything wrong with the message, which can be annoying when you are trying to get something out and you are unable to. It was explained that the name of the room in our school, Dispensary which is what we call our mixing room for hair color could have triggered the violation and I would not have put that together on my own. I did not think of it that way. I appreciated the time that was taken to help me understand why I could have received the error code when it was not a Textline issue but a carrier issue. ### 39. Outstanding Customer Service Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Textline?** Customer service is outstanding! Bavarian was so helpful! **What do you dislike about Textline?** I don't really think they're is an upside. **What problems is Textline solving and how is that benefiting you?** Communication with patients is key, and Textline helps us tremendously! ### 40. Effortless Customer Communication and Quick Announcements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Textline?** I love being able to communicate with our customers via text, and I love being able to send announcements out to them quickly and easily. Customer support is usually very quick and easy. We use this. Every single day. All day long. It also easily integrates with our other tech stack. **What do you dislike about Textline?** I can't really think of anything specific that I dislike about it. Or that's a major downside of it. **What problems is Textline solving and how is that benefiting you?** It benefits us by saving us time by not having to talk on the phone with every customer. ### 41. We love Textline! **Rating:** 5.0/5.0 stars **Reviewed by:** Stevie D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Textline?** What I like most is the ease of scheduling text messages. I can set my texts to go out and don't have to stress about getting them out at a certain time and being tied to my computer. We use Textline weekly so it helps to be able to schedule them. I also like how we can use our own phone number! This has been huge in our customer service! **What do you dislike about Textline?** It takes a little bit of navigating at the beginning to get used to it but once you figure out all the features they are easy to use. I had to use Textline customer service a few times when we first started using it but always received a quick response! **What problems is Textline solving and how is that benefiting you?** As a small (but growing ) business, we sent out A LOT of communication. We are constantly scheduling events, reminding customers of deadlines, advertising new promotions and more. We also have several different employees who have different roles in the business. The feature that we all see the same messages and communications helps make sure we are all on the same page and helps our business run more smoothly! ### 42. Good and straightforward service **Rating:** 5.0/5.0 stars **Reviewed by:** Paz V. | Carrier Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Textline?** It's really useful to communicate with carriers in the case on my company. Quick, fast and better than calling or emailing sometimes because we receive on time answers from them, it also helps me scheduling messages for examples whenever I know I will be off to keep things running and organized. Overall a really good tool. **What do you dislike about Textline?** I have no complaints. Maybe that you shouldn't need to resolve scheduled messages. **What problems is Textline solving and how is that benefiting you?** I don't need to be at the office to send messages for example. It allows me to communicate quicker with carriers and other people needed for stuff. ### 43. it is helpful but it is not the best **Rating:** 3.5/5.0 stars **Reviewed by:** Santiago R. | Carrier Support - Afterhours, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Textline?** i like that we can schedule text, i like we can also assigned text to someone, attach files **What do you dislike about Textline?** sometimes it just crashed, when you try to upload a file it crashes most of the times. **What problems is Textline solving and how is that benefiting you?** We chat with driver so i helps getting updates it benefiting our Company because we dont have to call driver, we can also scheduled messages so we can know if they will be empty on time ### 44. Great texting system. Needs work on notifications. **Rating:** 3.5/5.0 stars **Reviewed by:** Alaria R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Textline?** I like text line, because you can mark the messages as resolved, and it's easy to search. Also, the announcements and scheduled messages are awesome. **What do you dislike about Textline?** I don't like that when you're on the same page.It doesn't automatically show you new messages but you have to refresh the web page or the app in order to see new messages. Also, when you're on the app, you can't be inside of a conversation and then go back to the overview, to see all conversations when you push the back button when you're inside of a conversation, it exits the app completely. **What problems is Textline solving and how is that benefiting you?** Being able to text our customers and have all of the text messages in one place.That's easy to read. ### 45. So easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Textline?** I've been using Textline for 5 years now and what I liked about it in the beginning was that it was so easy to set up and use. Years later, I still feel the same way about it. I can easily add contacts and send texts daily, weekly, or however I choose. I can send out texts immedately, or plan them for hours or days later. In the event someone wants to be removed, I am confident that Textline takes care of this automatically. It's a great program and even after all this time, I can still reach out to them with a question and get a quick response. **What do you dislike about Textline?** I can't think of anything that I dislike! **What problems is Textline solving and how is that benefiting you?** Textline allows me to send information to my customers without the need to call them. I can set up announcements to go out at different times of day, and/or different days of the week and this can be set up in advance - I don't even have to be at my desk when this happens! I also appreciate the ability to text using a computer keyboard rather than a phone making it easier (for me) to have conversations with customers. ### 46. Effortless Patient Communication Through Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Textline?** You can easily talk to the patients without having to call them and have a conversation. Sometimes people like to text more than calling. **What do you dislike about Textline?** Some things that I dislike about text line is that there should be an option to filter messages that were delivered and messages that weren’t delivered due to like a phone being NIS and etc **What problems is Textline solving and how is that benefiting you?** We can reach out to patients faster with avoiding the whole calling and being put on hold experience. ### 47. Outstanding Support from Jennifer **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna V. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Textline?** Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was quick to respond, super knowledgeable, and really pleasant to work with. Her support made a frustrating situation easy to handle. Huge thanks to Jennifer for the excellent service! **What do you dislike about Textline?** No concerns or dislikes to share at the moment. **What problems is Textline solving and how is that benefiting you?** Textline is helping streamline and simplify real-time communication with our customers. It solves the problem of delayed or missed outreach by allowing us to quickly connect via text, which is often more convenient and effective than phone or email. This benefits us by improving response times, reducing back-and-forth, and giving our team a clear, trackable way to manage conversations. It keeps things moving and helps us deliver better support without letting anything slip through the cracks. ### 48. the support team and costumer service. **Rating:** 5.0/5.0 stars **Reviewed by:** parinaz e. | analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Textline?** other than the service being provided by textline the costumer service team is amazing. they make sure they answer all your questions and solve any issue you dealing with as soon as possible. it is easy to use and i like the features provided by textline because i use textline frequency. **What do you dislike about Textline?** Nothing that i know of so far using it the textline. **What problems is Textline solving and how is that benefiting you?** i constantly need to contact clients and because of spam calls alot of people do not answer my call and since somedays the hearing is coming up and we do need the requested documents from client to make sure we win i need to text them to know it is me and answer my call. which being a big help ### 49. The best texting platform but customers and potential leads **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany C. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Textline?** What I like best about Textline is its user-friendly interface and team collaboration features that make it easy to manage and respond to customer messages efficiently. **What do you dislike about Textline?** What I dislike about Textline is that its pricing can be high for small businesses, and some users wish it offered more advanced customization or integrations out of the box. **What problems is Textline solving and how is that benefiting you?** Textline solves the problem of managing customer text conversations at scale by giving us a shared inbox, automation tools, and integrations, which helps me save time, stay organized, and respond faster to customers. ### 50. 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Jany M. | insurance agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** I think what stands out about Textline is its focus on providing a seamless communication experience for businesses and their customers. plus, the fact that it allows for real-time conversations gives it a personal touch, which is always a bonus! **What do you dislike about Textline?** One potential downside of Textline is that it may not offer as much in terms of advanced automation features compared to some other customer support platforms. **What problems is Textline solving and how is that benefiting you?** the last crm I wasn't able to send more than 2 text and with text now i can send unlimited texts ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A34%3A43+-0500&secure%5Bsession_id%5D=0ad4a95a-5295-4718-b19a-09f073b86c6e&secure%5Btoken%5D=99d35a715ecc7a837dcd4d94eebd03d330eabff96e181de344514703179144af&format=llm_user) ## Textline Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Textline Features **Online Marketing** - Dynamic Content - Mobile Optimized **Messenger** - Live Chat **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Features** - Integrated App - SMS - Confirmation and Cancellation ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (375 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews)