Textline Reviews & Product Details

I appreciate Textline for making the text chat process for customer service and technical issues really helpful and quick. I love that I can come back to the conversation when I have time without worrying about a system timing out. This means I can continue my work and return when I can move forward with the help provided. The biggest benefits for our team are the speed and clarity it brings. I like the shortcuts and dashboard, which help me see information quickly and speed up use. I really love the ability to customize. The ease of integrating into Salesforce with the API is another advantage, and the initial setup was pretty quick and seamless. Review collected by and hosted on G2.com.

Keeping track of all conversations could be easier, and I wish there was more integration with current platforms. Review collected by and hosted on G2.com.

I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. Review collected by and hosted on G2.com.

I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. Review collected by and hosted on G2.com.

I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tells us if it's a landline. It's just like a really simple user interface. I also like that it's kinda easy to chat with their customer support. Review collected by and hosted on G2.com.

We did have an issue recently where we got charged a bunch for backup texts, and it caused our credit card to max out. Which caused us some other problems because then other things couldn't charge. Review collected by and hosted on G2.com.

I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. Review collected by and hosted on G2.com.

I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. Review collected by and hosted on G2.com.

It allows me to communicate short and direct message to patient very easily and I know the message is where it needs to be (the patient will see it as opposed to leaving a voicemail when you never know if it will reach the recipient). Review collected by and hosted on G2.com.

Only 1 person can login at a time using the same used name, and the systems kicks out the person previously logged in. Review collected by and hosted on G2.com.

I really like that Textline is super simple to use. Residents can reach out to us 24/7 through Textline, and we can respond back easily. It's just really simple. Review collected by and hosted on G2.com.

I mainly use it from the desktop, like, PC. Using it from the app on my phone is pretty difficult. There is no way to refresh. So I have to constantly close out and reopen the app to refresh. Review collected by and hosted on G2.com.

The ability to send announcements to all my contacts at once is a game-changer, making it so much easier to reach out and make sure they are up to date on things without having to go one-by-one. I also like that the support is so helpful and quick to respond when I have a question. Review collected by and hosted on G2.com.

We've had a few bumps in the road getting set up but ultimately those have been resolved. The only thing I dislike is that I cannot make calls from the same place I send texts from . Review collected by and hosted on G2.com.

I like that Textline is intuitive and easy to use, which simplifies our messaging process significantly. The ability to modify formatting or settings according to our needs is a great advantage, enhancing our workflow efficiency. Moreover, the fast and helpful customer service is highly appreciated, providing timely support whenever needed. I find it particularly beneficial that I can easily add contacts and efficiently manage our list, which makes communication with research participants smoother and more organized. The simplicity of the initial setup is another aspect I value greatly, as it eased our transition from Twilio to Textline. The application's effectiveness in connecting with underserved populations who lack access to emails or other technologies stands out, fulfilling our specific community engagement needs perfectly. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I really appreciate the shortcuts feature in Textline, which significantly simplifies communication with both individual students and groups of students, making it very efficient. The platform's simplicity is another major advantage, as there isn’t much to learn before getting started. Despite its simplicity, it offers extensive capabilities like scheduling text messages, which I find extremely helpful. The ease and quick response of Textline’s customer support are commendable, especially when I needed assistance exporting shortcuts; they efficiently resolved this within thirty minutes. Additionally, my experience with the initial setup of Textline was quite straightforward and easy, enhancing its usability. Review collected by and hosted on G2.com.

I would like Textline to support using shortcuts for bulk text messages. Currently, shortcuts can only be used for individual student communication. It would be beneficial if these shortcuts could also be applied to a bulk text going out to multiple students. Review collected by and hosted on G2.com.

- Very easy to use

- SMS come and go with very little to no lag.

- Prompt customer support Review collected by and hosted on G2.com.

- We have done a migration of few of our numbers from Textline to Twilio as self hosted numbers. Even though the customer support was prompt, it would have been a lot better if we had an option to schedule the migrations for a particular date and time. Twilio had the proper scheduling system but Textline didn't. Review collected by and hosted on G2.com.