Best Conversational Support Software - Page 2

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What problems does Pylon solve as a Conversational Support?

Pylon addresses core Conversational Support challenges by centralizing multi-channel customer communications, streamlining ticket management, and leveraging AI to accelerate and standardize support workflows. Reviewers highlight that Pylon consolidates conversations from Slack, Teams, email, and web into a single interface, reducing context-switching and making it easier to track and resolve issues efficiently. The platform’s AI features help with ticket triage, response drafting, and surfacing relevant knowledge base articles, which saves time and improves consistency. However, some users note that mobile support is lacking and that certain workflows, such as ticket merging or advanced analytics, may require further refinement.

What Conversational Support features does Pylon offer?

Pylon offers native Conversational Support features including Intelligent Routing, Omnichannel support, AI Text Generation, AI Text Summarization, and Seamless Escalation, with additional capabilities like Personalization, Proactive Engagement, and Self-Serve Support. Reviewers specifically mention the value of AI-powered reply drafting, ticket summarization, and the ability to manage support across Slack, Teams, and email from one place, which improves workflow efficiency and response times. While the feature set is broad, some reviewers point out that advanced analytics, custom reporting, and certain UI customizations are either limited or require extra effort to configure.

How easy is Pylon to set up, use, and get support for?

Pylon scores 9.0 for ease of use, 8.7 for ease of admin, and 8.3 for ease of setup, with reviewers consistently describing the platform as intuitive, easy to onboard, and straightforward for daily operations. Many users note that initial setup is quick, especially with support from the Pylon team, and that the interface is clean and accessible even for non-technical users. However, ease of setup trails the other dimensions at 8.3, and some reviewers mention that configuring advanced workflows or triggers can be more complex and may require careful onboarding or assistance.

What does Pylon integrate with for Conversational Support workflows?

Pylon’s most-cited integration for Conversational Support is Slack, which reviewers consistently praise for enabling seamless support workflows within existing team channels. Additional integrations mentioned in reviews include Microsoft Teams, HubSpot, Jira, and Claude, supporting a wide range of operational needs from CRM syncing to AI-powered ticket triage. While the breadth of integrations is a strength, some users report friction with the Teams integration, limited ticket merging, and a desire for deeper Salesforce workflow capabilities, indicating that not all integrations are equally robust or fully featured.

How much does Pylon cost?

Pylon’s pricing starts at $59 per agent per month for the Starter tier, with higher tiers—Professional at $89 and Enterprise at $139—unlocking features like Slack Connect, advanced integrations, automations, analytics, Microsoft Teams support, and enterprise-grade controls. Each tier requires a minimum seat count (3 for Starter and Professional, 7 for Enterprise), and the pricing model is tiered and custom-quoted. While reviewers generally find value in the feature set and responsive support, some note that certain advanced features, such as custom reporting or analytics, are only available in higher tiers and may require additional investment.

Updated August 2026.

How Many Conversational Support Software Products Does G2 Track?

Total Products under this Category: 230

Category Stats (Sep 2026)

  • Average Rating: 4.57/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Whelp (+4.99%) - Among all products in this category, Whelp recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversational Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 68,200+ Authentic Reviews
  • 230+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Support Software

G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Missive, Jotform AI Agents, and Freshdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=missive&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk)

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 480

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 27% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in ServiceNow Customer Service Management, streamlining customer interactions through automation and organization.
  • Users value the seamless integration with ITIL processes, enabling efficient workflows and enhanced customer lifecycle management.
  • Users appreciate the smooth workflow of case management in ServiceNow, enhancing efficiency for both agents and customers.
  • Users value the efficiency of ServiceNow CSM for significantly speeding up issue resolution through streamlined processes and automation.
  • Users value the automation capabilities of ServiceNow, enhancing efficiency in case management and improving customer satisfaction.
Cons
  • Users find the learning curve complicated, needing time to adapt to ServiceNow's customer onboarding and customizations.
  • Users find the steep learning curve of ServiceNow CSM challenging, especially without proper onboarding and training.
  • Users find the complexity of ServiceNow Customer Service Management challenging, especially with its high configurability and steep learning curve.
  • Users find the limited customization in ServiceNow Customer Service Management impacts tracking and communication effectiveness.
  • Users find the interface of ServiceNow Customer Service Management to be not intuitive, making navigation and usability challenging.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. * Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

Average Rating: 4.4/5.0

Total Reviews: 248

How Do G2 Users Rate SAP Service Cloud?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.6/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind SAP Service Cloud?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 34% Large

What Do G2 Reviewers Say About SAP Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by SAP Service Cloud, enhancing service efficiency and user experience.
  • Users appreciate the simple and interactive UI of SAP Service Cloud, enhancing their customer service efficiency significantly.
  • Users value the user-friendly design of SAP Service Cloud, enhancing efficiency in managing expenses and client responses.
  • Users enjoy the ease of use of SAP Service Cloud, streamlining communication and improving organization efficiently.
  • Users value the customization tools of SAP Service Cloud, enhancing functionality and eliminating the need for additional licenses.
Cons
  • Users find the complexity of setup and configuration in SAP Service Cloud to be a significant hurdle.
  • Users experience slow performance with SAP Service Cloud, especially when managing large volumes of data or tickets.
  • Users find the steep learning curve of SAP Service Cloud daunting, complicating configuration and customization for newcomers.
  • Users find SAP Service Cloud has a steep learning curve, making configuration and customization challenging for newcomers.
  • Users find the interface issues challenging, noting its complexity and outdated design affect usability and navigation.

What Are Recent G2 Reviews of SAP Service Cloud?

What Are G2 Users Discussing About SAP Service Cloud?

Gladly

Gladly is a software designed to help customer-centric B2C brands drive down service costs, nurture customer relationships, and increase loyalty by centering every conversation on the customer rather than the ticket. The software provides continuous cross-channel conversation management and empathetic automation by leveraging proprietary Customer AI that is built to understand and prioritize individual customers. It automates routine service interactions and reduces operational overhead while preserving the human connection needed for complex or sensitive conversations. Gladly addresses the foundational shortcomings of ticket-based CX platforms by reimagining the service model around people and persistent conversation history. The software supports radically efficient and radically personal service experiences for B2C leaders across retail and consumer services.

Average Rating: 4.7/5.0

Total Reviews: 1,087

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • Twitter: @gladly
    4,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Gladly, making it accessible and beginner-friendly for efficient customer engagement.
  • Users find Gladly extremely helpful for staying organized and easily accessing tools for customer support.
  • Users appreciate the innovative features of Gladly, enhancing efficiency with ticket automation and seamless interactions.
  • Users appreciate the efficiency of Gladly, enhancing workflow and simplifying customer interactions seamlessly.
  • Users value the exceptional onboarding process at Gladly, enhancing collaboration and efficiency in customer service.
Cons
  • Users note the missing features in Gladly, especially in reporting and third-party integrations, affecting usability.
  • Users find the complexity of managing notifications and data overwhelming, hindering their efficiency and response times.
  • Users feel Gladly has limited features that hinder efficiency and accuracy, particularly with AI capabilities and integrations.
  • Users face a slight learning curve initially, though onboarding support helps ease the transition to using Gladly.
  • Users find Gladly's limited customization options for reporting and interface features constrain their analytical capabilities and comfort.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

ContactPigeon

ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: • Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels • Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails • BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance • AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers • Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups

Average Rating: 4.9/5.0

Total Reviews: 290

How Do G2 Users Rate ContactPigeon?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)

Who Is the Company Behind ContactPigeon?

  • Seller: ContactPigeon
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Athens, Greece
  • Twitter: @ContactPigeon
    456 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About ContactPigeon?

AI-generated summary from verified user reviews

Pros
  • Users value automation efficiency with ContactPigeon, enabling organized communication and seamless management of recurring tasks.
  • Users appreciate the automation features of ContactPigeon, streamlining operations and driving revenue growth effectively.
  • Users praise the effective customer engagement tools of ContactPigeon, enhancing relationships and driving sales through automation.
  • Users appreciate the efficiency and effectiveness of ContactPigeon email marketing, enhancing campaign management through a unified platform.
  • Users appreciate the wide variety of features in ContactPigeon, enabling seamless management and effective marketing strategies.
Cons
  • Users note a learning curve in navigating advanced features, making initial use somewhat challenging and time-consuming.
  • Users experience slow performance when loading large campaign lists or updating segments, impacting usability occasionally.
  • Users notice some slow loading times when accessing larger campaign lists, affecting their overall experience with ContactPigeon.
  • Users find the high complexity of automations and tools requires significant support and preparation for effective use.
  • Users find the user experience lacking in some specific areas, which can hinder effective use of the platform.

What Are Recent G2 Reviews of ContactPigeon?

What Are G2 Users Discussing About ContactPigeon?

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Average Rating: 4.4/5.0

Total Reviews: 536

How Do G2 Users Rate Kustomer?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Kustomer?

  • Seller: Kustomer
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Short Hills, US
  • Twitter: @kustomer
    2,203 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Member Experience Associate
  • Top Industries: Consumer Services, Retail
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Kustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kustomer, enjoying its intuitive interface and centralized information management.
  • Users appreciate the intuitive and centralized interface of Kustomer, enhancing communication and data integration effortlessly.
  • Users appreciate the centralized customer information and AI capabilities of Kustomer, enhancing efficiency and saving costs.
  • Users appreciate the efficiency of Kustomer, benefiting from its intuitive design and seamless integration across platforms.
  • Users value Kustomer's automation features that enhance task efficiency and improve overall customer service management.
Cons
  • Users experience slow performance with Kustomer, facing lags and issues that disrupt workflow and productivity.
  • Users often experience slow loading times with Kustomer, hindering quick customer resolution and overall productivity.
  • Users find the learning curve steep due to Kustomer's complex interface and multitasking challenges.
  • Users find Kustomer's complexity challenging, leading to a steep learning curve and navigation difficulties for newcomers.
  • Users find Kustomer's interface not intuitive, complicating navigation and requiring additional training for effective use.

What Are Recent G2 Reviews of Kustomer?

What Are G2 Users Discussing About Kustomer?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 787

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How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 37% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of LiveChat, facilitating quick and effective communication with customers.
  • Users appreciate the intuitive analytics and user monitoring features of LiveChat, enhancing their ability to track leads.
  • Users value the real-time customer interaction of LiveChat, enhancing communication efficiency and support personalization.
  • Users value the helpful features of LiveChat, which enhance support speed and effectiveness while improving user engagement.
  • Users highlight the easy setup of LiveChat, facilitating effective communication and seamless integration for customer service.
Cons
  • Users find the interface not intuitive, struggling with product selection and navigating notifications during busy periods.
  • Users experience notification issues and insufficient support from LiveChat, making chat management frustrating and challenging.
  • Users face issues with notification sounds and visibility, making it easy to miss important chats and complicate access.
  • Users note that the pricing is expensive, which poses challenges for affordability, particularly for nonprofits.
  • Users note that improvements are needed for AI integration and outdated information in LiveChat's responses.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 102

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.5/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.2/10 (Category avg: 8.5/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 44% Small, 38% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

How Do G2 Users Rate Kore.AI?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.9/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Sobot Omnichannel Suite

Sobot is the Agentic Customer Contact Platform, built with AI Agents at its core. Rather than adding AI on top of traditional customer service software, Sobot brings together Agents, Nexus, and Experts in an AI-native architecture. Agents resolve issues and execute tasks, not just reply. Nexus connects every channel, data point, and customer context, empowering human agents with an AI-powered workspace and Copilot. Experts provide the hands-on expertise to deploy, train, operate, and continuously optimize your AI Agents. Together, they move AI beyond answering questions—enabling it to understand needs, take action, and get things done. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 15,000 brands across diverse industries in 20+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, and Mico.

Average Rating: 5.0/5.0

Total Reviews: 56

How Do G2 Users Rate Sobot Omnichannel Suite?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Sobot Omnichannel Suite?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 42% Small

What Do G2 Reviewers Say About Sobot Omnichannel Suite?

AI-generated summary from verified user reviews

Pros
  • Users find Sobot's helpful organization of client conversations enhances responsiveness and clarity in managing multiple channels.
  • Users love the seamless multi-channel integration of Sobot, allowing efficient management of interactions and team visibility.
  • Users appreciate the ease of use of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
  • Users appreciate the efficiency of Sobot Omnichannel Suite, enhancing responsiveness and productivity by centralizing client communications.
  • Users appreciate the efficient customer support provided by Sobot, enabling seamless management across multiple communication channels.
Cons
  • Users find limited customization challenging as advanced workflows and reports require significant initial setup effort.
  • Users desire more built-in templates for seasonal retail campaigns to reduce manual creation time and improve efficiency.
  • Users experience a challenging learning curve initially, requiring adjustments for optimal performance before the system becomes reliable.
  • Users find the limited features challenging for advanced workflows and custom reports without dedicated support.
  • Users face a steep learning curve with Sobot Omnichannel Suite, requiring extensive time from skilled engineers for setup.

What Are Recent G2 Reviews of Sobot Omnichannel Suite?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 382

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.4/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textline
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 7.5/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
  • Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
  • Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
  • Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
  • Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
  • Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
  • Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
  • Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
  • Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
  • Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Average Rating: 4.6/5.0

Total Reviews: 568

How Do G2 Users Rate Gorgias?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 5.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 6.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Gorgias?

  • Seller: Gorgias
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @gorgiasio
    3,747 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    517 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About Gorgias?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Gorgias, enjoying seamless integration and streamlined customer support management.
  • Users love the seamless integrations of Gorgias, enhancing efficiency by centralizing customer interactions across multiple platforms.
  • Users love Gorgias for its seamless multi-channel integration and ease of use, enhancing customer support efficiency.
  • Users praise Gorgias for its easy integrations, streamlining support across multiple platforms like Shopify and enhancing overall efficiency.
  • Users find Gorgias to be a highly efficient helpdesk solution, significantly enhancing customer support and workflow management.
Cons
  • Users note a steep learning curve during setup, requiring significant time for training and adjustment to maximize effectiveness.
  • Users find Gorgias to be too expensive, expressing a desire for more affordable options or better integration of AI services.
  • Users find the missing features in Gorgias limiting, particularly regarding channel connectivity and reporting capabilities.
  • Users report ticketing issues with high add-on charges and persistent glitches that disrupt the overall experience.
  • Users find Gorgias lacks custom reporting features, limiting their ability to analyze interactions as their needs evolve.

What Are Recent G2 Reviews of Gorgias?

What Are G2 Users Discussing About Gorgias?

BoldDesk

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

Average Rating: 4.5/5.0

Total Reviews: 145

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How Do G2 Users Rate BoldDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.1/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind BoldDesk?

  • Seller: Syncfusion
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Syncfusion
    11,907 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,741 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 36% Medium

What Do G2 Reviewers Say About BoldDesk?

AI-generated summary from verified user reviews

Pros
  • Users find BoldDesk's ease of use remarkable, with its intuitive design and effective collaboration features enhancing productivity.
  • Users find BoldDesk's simple and clean interface enhances usability and facilitates seamless collaboration across departments.
  • Users appreciate the fast and helpful customer support of BoldDesk, enhancing their overall experience with the product.
  • Users highlight the easy setup of BoldDesk, making it accessible and efficient for customer service management.
  • Users value the intuitive interface and ease of use of BoldDesk, making it reliable and user-friendly.
Cons
  • Users find the absence of built-in RMM features limiting, making device management highly challenging.
  • Users find the learning curve steep, potentially overwhelming due to technical customization and limited resources.
  • Users find the limited customization options in BoldDesk restrictive, impacting their overall experience and flexibility.
  • Users find the customer portal to be not intuitive, leading to a challenging and overwhelming experience.
  • Users face ticketing issues due to layout limitations, inadequate user activity logs, and restrictions on ticket volume.

What Are Recent G2 Reviews of BoldDesk?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 171

How Do G2 Users Rate Ada?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 422

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026