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Glia

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87 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.8
Serving customers since
2012
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Glia Reviews

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Profile Name
Star Rating
77
9
1
0
0
Hunter M.
HM
Hunter M.
Product Management at First Hawaiian Bank
02/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless Setup, Streamlined Customer Support

I like Glia because it's easy to set up and use. I can quickly enter into the systems and tailor user goals for my customers to really make it my own. All that stuff is managed within and by the Glia team, making it easy to deploy and change on the fly. The initial setup was really good and fast with a great launch manager that helped introduce the product smoothly into our environment.
JF
John F.
10/15/2025
Validated Reviewer
Review source: Organic

Great Team and Screenshare, But Reporting Needs Improvement

The people at GLIA are amazing. I have never had a bad experience with someone at the company. Screenshare has always been a game changer for our users.
KB
Kimberly B.
10/15/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Setup, Enhances Workflow Significantly

I love Glia's high-quality technology and its better and easier-to-use recording and analytics functions compared to other options we considered. The setup process was really easy and seamless, which I enjoyed. The AI cortex wrap-up summary has been huge for saving time on documentation, particularly useful for team members with special needs. The automated summaries are a favorite feature, and I'm excited about potentially assisting operators with AI agents. The insights and capabilities it offers as a manager to review team activities easily without manually searching is a significant benefit.

About

Contact

HQ Location:
New York, New York

Social

@GliaInc

What is Glia?

Glia is a leading customer engagement platform that specializes in digital communication solutions. The company enables businesses to enhance customer interactions through a combination of messaging, video, and voice capabilities. With a focus on providing seamless and personalized experiences, Glia helps organizations improve customer satisfaction and streamline support processes. Their platform integrates various communication channels to facilitate real-time collaboration between customers and service agents. For more information, visit their website at https://www.glia.com/.

Details

Year Founded
2012