G2

Rebecca B.

President

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/17/2023

"Even Better than I Expected!"

5/5

What do you like best about Podium?

Podium helped bring our small business processes into the modern day. The ability to text with our customers has been hugely helpful. Communication is quick and easy for us AND the customer, which enables both parties to keep the other informed.

The review integration is wonderful also: we've received more review traffic in the month since implementing Podium than we had been in a typical year or longer previously. The system makes it easy for the customer to leave their review without a bunch of extra login steps, which is key in its success, I'm certain.

Even the customers who don't opt to leave a review often call, text, or visit again with another item for which they are shopping as a result of the "would you review us?" nudge. We have a handful of these cases happening in just a month or so of using Podium, and I know we're not even utilizing all of the automations available yet.

We're excited to see what the future holds as the positive business buzz continues to work its magic. Review collected by and hosted on G2.com.

What do you dislike about Podium?

One downside of Podium is that I'm significantly more busy with customer inquiries. In general, this is a good problem to have!

In the short term, though, I'm feeling like we could use additional hands on deck to continue providing the same level of quality service to all of our inbound customer communications.

It's a little tougher to maintain the work/life boundary when I see a Podium notification pop up on my days off, but that's an item I'll have to manage and not a fault of the software. Overall, having additional customers in our pipeline is a welcome problem to have after investing in a new technology. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

We're a small business with often just one or two staff available for customer interactions at most times. The additional communication platforms enable us to actively engage with multiple customers at once without letting any of them feel neglected or like they have half our attention.

I also really appreciate the automated follow-up texts. After sending a review request, if the customer doesn't leave a review at that time, they'll receive another gentle request several days later. We've had several customers take the time to leave a review after that second reminder came in. It's done in a way that's not pushy, which we greatly appreciate as a "low pressure" business. We can even tailor the wording to match our "voice" for an even better small-business-feel. Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

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We're thrilled to hear that Podium has helped modernize your small business processes and improve communication with your customers. The increase in review traffic and the ease of leaving reviews are great to hear. We understand that the increase in customer inquiries can be challenging, but we're glad to see the positive impact on your business. Thank you for sharing your experience!