---
title: Podium Reviews
meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2109 reviews by the users' company size, role or industry
  to find out how Podium works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2109
  scale: '5'
date_modified: '2026-07-31'
parent_category:
  name: Generative AI
  url: https://www.g2.com/categories/generative-ai
---

# Podium Reviews
**Vendor:** Podium  
**Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2,109
## About Podium
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.



## Podium Pros & Cons
**What users like:**

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. (358 reviews)
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. (326 reviews)
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. (291 reviews)
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. (287 reviews)
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. (213 reviews)
- Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews)
- Client Interaction (193 reviews)
- Messaging Features (191 reviews)
- Features (144 reviews)
- Simple (130 reviews)

**What users dislike:**

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. (86 reviews)
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. (84 reviews)
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. (71 reviews)
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. (70 reviews)
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. (63 reviews)
- Call Issues (50 reviews)
- Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews)
- Cost (46 reviews)
- Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews)
- High Cost (43 reviews)

## Podium Reviews
  ### 1. Payments, Reviews & Chat in One Place—But Messaging Limits Hold It Back

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Podium?**

payments, reviews and chat in the same place

**What do you dislike about Podium?**

It’s missing group texting and emojis, and there’s also a limit on how long a text message can be. does not have a way to track payments per project, and does not have a customer portal where they can log in to make payments as they wish- very important.

**What problems is Podium solving and how is that benefiting you?**

multiple users being able to communicate to the same customer from one chat

  ### 2. Streamlined Text-First Inbox, but Pricing and Flexibility Can Feel Limiting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about Podium?**

What I like best about Podium is how it streamlines customer communication into a single, easy-to-use system that actually matches how people behave today. By focusing on text-first interactions, Podium helps businesses get faster responses, collect more reviews, and accept payments with minimal friction, all from one inbox. It feels thoughtfully built for busy operators not just marketers so the value shows up quickly in real, day-to-day workflows.

**What do you dislike about Podium?**

What I dislike about Podium is that it can feel expensive and somewhat rigid as businesses grow or want more customization. Some features that seem basic are locked behind higher pricing tiers, and deeper workflow automation or reporting flexibility can be limited compared to more configurable platforms. For smaller teams, the interface can also feel a bit heavy for simple use cases, making it powerful but not always as lightweight or flexible as it could be.

**What problems is Podium solving and how is that benefiting you?**

Podium solves the problem of fragmented customer communication and engagement, and that benefits me (or a business using it) by turning scattered touchpoints into clear, measurable outcomes. Traditionally, businesses juggle texts, web chats, reviews, payments, and feedback across different tools leading to missed messages, slow responses, and poor customer experiences. Podium brings all of those into one inbox with an emphasis on text-centric interactions, which customers actually prefer and respond to quickly.

This matters because it means fewer lost leads, faster follow-ups, more positive reviews, and smoother payment collection all of which improve customer satisfaction and revenue without adding complexity. By centralizing interactions and making the process easier for both teams and customers, Podium helps create better engagement with less effort.

**Official Response from George  Pettus:**

> Ahoy! Happy Wednesday! I'd love to chat about workflow and reporting options! Can you email me at george.pettus@podium.com? Let's chat about what your current workflows, your ideal workflows, and how we can bridge the gap with what you have!

  ### 3. Effortless Customer Communication with Podium

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie C.

**Reviewed Date:** December 26, 2025

**What do you like best about Podium?**

I really appreciate Podium's simple and fast customer communication system. The shared inbox is fantastic because everyone on the team can see and respond to customer messages from the same place. This feature means no messages are missed, no questions have to be answered repeatedly, and it's always clear who is responsible for which messages. Additionally, I find the quick reply feature really helpful.

**What do you dislike about Podium?**

I think Podium works very well, so no major improvements are needed. However, the experience could be even better if there are more customization options.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to easily communicate with customers, collect online reviews, take payments via message, and manage feedback. It solves customer communication problems. The shared inbox and quick replies mean no messages are missed, no repetition, and clear responsibility for messages.

  ### 4. Podium Delivers on Promises and Boosts My Business Visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben C. | Store manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Podium?**

Podium has helped me grow my business reviews which helps new customers find me because I jump to the top of Google searches!

I also like the ability to run my business after hours and communicate with customers 24/7 so I never miss a customer.

**What do you dislike about Podium?**

There’s really nothing negative to say about this service. Everything they promise or offer to do for your business, they actually deliver on. There’s no bait and switch involved here.

**What problems is Podium solving and how is that benefiting you?**

Being able to send bulk texts to my customers or invite them to leave reviews has really helped keep everyone updated about our current sales and available stock. Even inviting customers to leave a review is incredibly quick—it takes just about 10 seconds and can make a significant difference for your business!

  ### 5. Powerful AI, But Pricey for Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohammed S. | Student, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Podium?**

I use Podium to manage reviews of my mini project as a student. What I really like is its availability 24/7, which solves the time problem for me. The most powerful feature, in my opinion, is the Jerry AI. It's not just for chatting but is goal-oriented, which means it can book appointments and acts like a receptionist for small businesses. Also, the initial setup of Podium was easy, and I'd rate it a 9 on an easy-to-use scale.

**What do you dislike about Podium?**

It's expensive, which makes it harder for very small-sized businesses to use.

**What problems is Podium solving and how is that benefiting you?**

Podium solves my time problem by being available 24/7. The Jerry AI feature is powerful, acting like a receptionist that can book appointments. It helps manage my project reviews effectively as a student.

  ### 6. Easy Customer Texting & Emailing With a Reliable Conversation Paper Trail

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Podium?**

I like that we can text or email customers and have a paper trail of our conversations incase anything ever gets missed or forgotten.

**What do you dislike about Podium?**

I dislike that you have to pay if you want additional mass texts as sometimes it would be nice to send reminders to all customers but that gets costly if you do that every day

**What problems is Podium solving and how is that benefiting you?**

Allowing us to communicate with customers even if that are at work or away from home so we are not waiting forever for a response back about schedules or such

  ### 7. Streamlines Communication, Needs Pricing Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Faiz S.

**Reviewed Date:** January 09, 2026

**What do you like best about Podium?**

I use Podium for streamlining customer communication and enhancing management. It's excellent for managing reviews and payments all in one place. Podium makes it easy to communicate with customers via text, which feels more personal and efficient compared to traditional email. It makes interaction faster, more personal, and convenient. The initial setup of Podium was quite easy.

**What do you dislike about Podium?**

They can improve their pricing structure and integration limitations. The cost is high for smaller businesses, and more flexible pricing tiers or pay-as-you-go options would make it accessible to a wider range.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to streamline customer communication and enhance management. It manages reviews and payments in one place, and makes communicating via text more personal and efficient, making interactions faster and more convenient.

  ### 8. Clean Interface, Real-Time Messaging, and Strong Review Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mahmoud H. | DevOps Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Podium?**

What I like most about Podium is its clean, easy-to-use interface, real-time messaging, and strong review management tools. It helps businesses respond to customers more quickly and improve overall customer engagement.

**What do you dislike about Podium?**

What I dislike about Podium is that the pricing can feel expensive for small businesses, and that some of the more advanced features are only available on higher-tier plans. I also find the customization options somewhat limited.

**What problems is Podium solving and how is that benefiting you?**

Podium helps solve issues caused by slow customer communication and weak online reviews. It centralizes messaging in one place, makes it easier to collect customer feedback, and supports faster response times. As a result, customers are more satisfied, and the business can build a stronger online reputation.

  ### 9. Smooth Setup and Efficient Call Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Podium?**

I like Podium's call recording feature because it allows us to train our staff on phone etiquette and holds both customers and employees accountable. The initial setup was smooth sailing, and it works well without any issues.

**What do you dislike about Podium?**

Putting words in people's mouths that they didn't or did say.

**What problems is Podium solving and how is that benefiting you?**

Podium helps with training staff on phone etiquette and holds both customers and employees accountable through call recording.

  ### 10. Handy PC Texting, But Too Many Sales Pitches

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Podium?**

I like the ability to do texting from my PC

**What do you dislike about Podium?**

All of the sales pitches I get from them, trying to sell me more stuff.

**What problems is Podium solving and how is that benefiting you?**

the ability to send and receive texts allows me to have an additional communication method between my office and my clients.

  ### 11. Effortless Customer Communication, but Pricey for Small Biz

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kate H.

**Reviewed Date:** January 24, 2026

**What do you like best about Podium?**

I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging feature because it makes it easy to reach customers fast and get quick responses without back-and-forth calls. I like how easy it makes customer communication. The initial setup was very easy!

**What do you dislike about Podium?**

I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it.

**What problems is Podium solving and how is that benefiting you?**

Podium solves slow customer communication and the stress of chasing reviews by making messaging and review collection quick and easy. I use it to text customers, respond quickly, and collect reviews effortlessly.

  ### 12. Unfulfilled Promises, Frustrating Experience

**Rating:** 0.5/5.0 stars

**Reviewed by:** Jesse V.

**Reviewed Date:** November 20, 2025

**What do you like best about Podium?**

I don’t like anything from them. Their software is slow and missing a bunch of features.

**What do you dislike about Podium?**

I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unauthorized charges on my card, which is frustrating and unacceptable. In 6 months they have charged over 6,000 on my card even after changing my card number.  I'm also very disappointed with the phone and text services provided by Podium, as both seem to fail at delivering what was promised. Moreover, I found the initial setup to be incredibly difficult and time-consuming. Another major issue is that the sales representatives promise features and capabilities that the service ultimately doesn't deliver on, leading to unmet expectations and unnecessary complications.

**What problems is Podium solving and how is that benefiting you?**

It didn’t solve anything as their phone system was horrible.

  ### 13. So pleasantly surprised!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole W. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Podium?**

Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners!

**What do you dislike about Podium?**

There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues.

**What problems is Podium solving and how is that benefiting you?**

Keeping records of communication with insurance companies and customers is imperative in our field of work. We're able to follow-up when needed for work sites and make sure our customers are well taken care of. Also, since several members of our team use Podium all day long, we're able to streamline customer care and business communication, avoiding duplication of work or missed opportunies to serve the community.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been such a valuable tool for your business! It's great to know that it has helped streamline your customer care and communication among staff, customers, vendors, and partners. We appreciate your feedback and are continuously working to improve the platform.

  ### 14. Superb Support and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** mgleicester .

**Reviewed Date:** October 28, 2025

**What do you like best about Podium?**

I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10.

**What do you dislike about Podium?**

Nothing comes to mind

**What problems is Podium solving and how is that benefiting you?**

Podium enables us to quickly reach out to multiple customers without downtime, improving efficiency and revenue. The ability to create and modify templates, and use SMS effectively, enhances our communication and customer engagement.

  ### 15. Effective Reputation Management, Needs Better Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kanu S.

**Reviewed Date:** December 19, 2025

**What do you like best about Podium?**

I use Podium for online reviews and reputation management. I really like the feature for online reviews and reputation management. It automatically sends review invitations after service via SMS and consolidates reviews from major sites, which is beneficial. Good reviews improve local visibility and trust online. I also found the initial setup to be beginner-friendly.

**What do you dislike about Podium?**

Podium is powerful and useful for many businesses, but some common improvement areas include: Better customer support responsiveness, Easier contract cancellation and more flexible pricing, More customizability and advanced automation, Improvements in reliability and integrations, Clearer pricing transparency before purchase.

**What problems is Podium solving and how is that benefiting you?**

I use Podium for managing customer communications, capturing and converting leads, and online reviews. It sends review invitations automatically, consolidates reviews, and enhances local visibility and trust.

  ### 16. Efficient Communication, Improvable Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alfredo A. | Markting Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like the ease of communicating with customers using Podium. I can send and receive text messages in real time, which removes many barriers. The initial setup was simple thanks to the guides and tutorials offered by the platform. Additionally, the ability to send text messages directly, respond in a centralized manner, and track reviews is very useful.

**What do you dislike about Podium?**

The organization of the conversations seems confusing to me. It could be improved by including customizable tags or folders to classify clients according to their status.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to send text messages directly, respond centrally, and track reviews. I can communicate in real time, which removes barriers.

  ### 17. Poor Service, Lock-In Contracts, and Zero Customer Careract

**Rating:** 0.5/5.0 stars

**Reviewed by:** Robert R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Podium?**

The dashboard, and group texting feature.

**What do you dislike about Podium?**

Just about everything!

Poor Service, Lock-In Contracts, and Zero Customer Care

If you're a small business owner, do not sign up for Podium.

The cancellation policy is a trap, once you sign, you're locked into a year-long contract that you can’t get out of without paying the full balance, even if their service fails to deliver. And it did.

Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

Worse, Podium didn’t even know who their customer was. They integrated my account into my competitor’s system, so every text my competitor sent out had MY name on it. It took a month to fix, while I paid full price, and because of that delay, I missed the training window and never got properly onboarded.

Customer support? There is none. You get bounced from one new rep to another—never the same person twice, and nobody seems to know your account history or even your business. It’s like starting over every single time you reach out.

If you’re a solo operator or small team, avoid Podium. It’s overpriced, disorganized, and downright predatory with how they handle contracts.

**What problems is Podium solving and how is that benefiting you?**

None! Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

  ### 18. Makes Managing Reviews Easy with a Great Notes Section

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kate H. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Podium?**

It makes managing reviews easy! The notes section is great

**What do you dislike about Podium?**

The lag time between the GBP and Podium.

**What problems is Podium solving and how is that benefiting you?**

Reviews

  ### 19. Podium has transformed our communication with customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon B. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

**What do you dislike about Podium?**

All good currently.  The ability to communicate and have all under one app!

**What problems is Podium solving and how is that benefiting you?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

  ### 20. A Game-Changer for My Wedding Business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Podium?**

Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations.

The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place. 

On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything.

Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough!

**What do you dislike about Podium?**

One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience.

Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving two major problems for my wedding business: inefficient client communication and slow, outdated payment processes.

Before using Podium, keeping track of conversations across emails, calls, and social media was time-consuming and disorganized. Now, with everything in one place I can communicate with clients quickly, clearly, and professionally. It helps me stay on top of appointments, answer questions in real time, and deliver a more responsive client experience.

On the payment side, Podium has made it much easier to send invoices and collect payments. Clients appreciate the convenience of paying through a secure text link, and I appreciate getting paid faster without the hassle of checks or third-party apps.

Overall, Podium is helping me save time, stay organized, and improve the customer experience, which is incredibly valuable in the fast-paced world of weddings

  ### 21. Great platform for customer service as well as back office communication!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hillary L. | manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about Podium?**

Podium has been great for communicating with our customers with both automated messages as well as direct messages.  We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service.  Customer support has been fantastic since we began.  Any time that we have an issue, we can chat, send an email or call (though we haven't used this option).  Problems have been very few and far between.  We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients.

**What do you dislike about Podium?**

I wish that the messages were listed in chronological order; this is the biggest issue for our team.  There are several strands of messages, including one for "All Conversations", but even if "newest to oldest" is selected, it still does not list them in order.  Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search.  Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact.  We used these groups to offer work, alert of traffic issues, and disseminate general information to employees.  Podium does not have an quick option like this.  Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited.  I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs.

**What problems is Podium solving and how is that benefiting you?**

Podium let us connect with our customers through our branded phone number with both direct messaging as well as automated messages about their upcoming trip.  This takes a load of work off of our reservations team.  We also utilize Podium to communicate with our employees.  They also receive automated trip confirmation messages to which they must reply and this helps our dispatch team have more free time to work on other projects instead of having to check on drivers manually.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been a great tool for communicating with your customers and staff. We appreciate your feedback about the message organization and bulk messaging features, and we'll definitely take that into consideration for future improvements. Thank you for choosing Podium!

  ### 22. Huge time saver for our small business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katie H. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Podium?**

I run the day-to-day operations for our locally owned pool maintenance company. Handling as many tasks as I do, it’s important that the app I used to communicate with customers and handle my marketing is efficient and intuitive. Podium saves me so much time! Their software, the integration of AI, and the way the software adapts to my needs as I go is amazing. I could never go back to running this business without Podium. The support team is also responsive and helpful at every step. Highly recommend!

**What do you dislike about Podium?**

There isn’t much to dislike, but the VOIP phone line does sometimes have annoying outages. I’ve mostly been able to work around this by pairing with my cell phone cellular signal.

**What problems is Podium solving and how is that benefiting you?**

Podium solves the problem of needing one central location for the members of our business to communicate with customers. It also provides a detailed record of all customer communications, and integrates with the software we use to schedule jobs and invoice.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been such a time saver for your small business! Our goal is to provide efficient and intuitive software to help businesses like yours succeed.

  ### 23. Reliable Texting, But Inconsistent Phone Quality

**Rating:** 2.5/5.0 stars

**Reviewed by:** Julee P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Podium?**

I find the texting feature in Podium very reliable.

**What do you dislike about Podium?**

The phone lines often experience issues, especially when I try to access them remotely. Even when sitting at my desk, I also have issues.

**What problems is Podium solving and how is that benefiting you?**

I find Podium useful for making phone calls and texting, with reliable texting and access to outbound and company communication.

  ### 24. Great reliable texting system

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Podium?**

What I tend to like most in texting software is when it gets out of the way and just works smoothly. Fast delivery, reliable notifications, and messages that sync instantly across devices make a huge difference—it’s frustrating when conversations feel laggy or inconsistent.

**What do you dislike about Podium?**

If you’re building or improving one, I’d be curious: are you focusing more on simplicity or adding advanced features right now?

**What problems is Podium solving and how is that benefiting you?**

Privacy and control are another big one. Clear settings, encryption (when relevant), and transparency about how data is handled go a long way toward building trust.

  ### 25. Pete Lewis_ Podium Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pete L. | NIS-Confirmations Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Podium?**

There are several things that I like about Podium: 
1. The ease of creating templates that are customizable for my needs based on a good 6-8+ different regular texts I need to send on a daily basis.
2. The fact that even when I close the conversation (to clear it from my inbox) that it does come back into my open conversations after a reply to my request(s). This is helpful as it allows me to know, through seeing it pop-up, that I need to attend to the response (or at least see it).
3. The ability to insert the most common "auto-insert fields" such as a customer's first name or similar content to more personalize or tailor my messages.
4. This is a little thing but makes a difference in/on time; if the first name in my contact field begins with a lower-case letter, Podium does capitalize it which is nice as it saves me time from having to go back in and do it manually.

**What do you dislike about Podium?**

There are not too many dislikes that I can think of. If had to say one or two (small ones) it would be having a notification when another agent or user takes over any one particular (or ALL) of the leads that are assigned to me. Maybe this is already an option that I just don't know about? Something I can go into my settings or notifications and turn on? The 2nd 'dislike' is that I would love to be able to pull from or insert a field such as an appointment window time. This way I can select that from the ":____" dropdown menu. Again, this is likely an EASY thing to do once we have the field in Excel and then link it or pull from it properly through our System(s) which are Salesforce and Vision.

**What problems is Podium solving and how is that benefiting you?**

Podium helps me in secondary and tertiary outreach to my customers where, say, calling or voice only may not reach as may customers as I would otherwise. As many know, and the reason Podium exists and thrives, is because our world is much more of a texting communication world versus voice or face-to-face. Texting is not ever going to replace voice over phone or face-to-face however it for sure helps make communication (in the case where basic information needs to be relayed & responded to) more efficien tand easier!

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're glad to hear that you find the customizable templates, conversation tracking, and auto-insert fields helpful for your daily communication needs.

  ### 26. Podium makes business run smooth!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah G. | Customer Service/Sales Auto Industry, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Podium?**

We love using Podium for our business! Excellent phone system and ability to work remote through web phone. Messages come through quickly and we have the ability to close out messages we are done with. We enjoy the features and while a bit hard to navigate the settings at times, we figure it out. Podium help desk is great to work with, easy to contact and helps to the best of their abilities.

**What do you dislike about Podium?**

The search feature needs to be fine-tuned a bit. Caller ID could use some work as well. I wish we could have read receipts, so we know when customers have received our messages. It would be nice to be able to have personal voicemails for every employee and be able to transfer calls, rather than put someone on hold and call their extension to let them know someone is parked on "1, 2, 3 etc"

**What problems is Podium solving and how is that benefiting you?**

Gives us a great and easy way to communicate with our customers.

**Official Response from Karina Aguirre:**

> Thank you for your positive review! We're thrilled to hear that Podium is helping to streamline your business communication. We understand your suggestions for improvements and will share them with our development team for future enhancements.

  ### 27. Highly Recommend This Platform for Communication!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need.

**What do you dislike about Podium?**

At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform.

**What problems is Podium solving and how is that benefiting you?**

Podium is allowing us to have great and timely communication with our customers. Customers are able to connect with us via text which allows us to repsond in a timely manner since our entire team has access to this - it not just a standard phone extension or email directly to one employee.

  ### 28. Over promised under delivered

**Rating:** 0.0/5.0 stars

**Reviewed by:** Matt W. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 06, 2025

**What do you like best about Podium?**

There text platform worked pretty good, but not worth the money.

**What do you dislike about Podium?**

Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business.

At signup, we were promised a call queue feature, which was not available until eight months later.

The call reporting tools were inadequate, providing little to no insight into where calls were coming from.

Phone quality was consistently poor, with many customers unable to hear us clearly.

A significant number of our text messages failed to deliver, and because there were no notifications, we lost valuable customer opportunities.

Customer service has been ineffective. We were repeatedly transferred between agents, and follow-up on issues was virtually nonexistent.

The service is priced at nearly three times higher than comparable platforms, despite offering less reliability.

Finally, when we attempted to cancel, our contract specified that cancellation within one month of the next billing cycle would avoid additional charges. We canceled 31 days before our next payment, yet Podium still attempted to bill us for another full month.

Overall, Podium has over-promised and under-delivered at every stage. The lack of reliability, poor communication, and disregard for contractual terms make this platform an extremely poor choice for any business looking for dependable communication solutions.

**What problems is Podium solving and how is that benefiting you?**

I hoped that it would be our communication suite. However, it didn't live up to it's hype

  ### 29. Streamlined Customer Engagement, Pricey but Effective

**Rating:** 4.0/5.0 stars

**Reviewed by:** Khushi K. | Demand Generation Specialist, Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2026

**What do you like best about Podium?**

I really appreciate how Podium has simplified our customer interaction by acting as a unified inbox instead of juggling multiple apps. The biggest win for us has been the automated review generation feature. Its text-to-review prompt makes collecting feedback much easier and adds significant value by automatically handling reviews, so we don't have to remember.

**What do you dislike about Podium?**

Pricing, it's powerful but it's not cheap. It would be better if they had usage-based or volume-based tiers instead of bundles.

**What problems is Podium solving and how is that benefiting you?**

Podium simplifies customer interaction by acting as a unified inbox and adds value with its automated review generation feature, making feedback collection effortless.

  ### 30. Impressive and best overall communication software platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aliasger  B. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2025

**What do you like best about Podium?**

We’ve been using podium software for our business for the past 5+ years now. It’s been the core software that is needed for overall communication with the customers. It handles all types of communications with the customers such as reviews, messaging and newly launched podium phones. Customer service is exceptional especially with George who is just one call away from a query. This means all our queries are fixed right away. Our calls were mistakenly routed to a different store number and George fixed this within a few minutes and no time. The plans fits all types of businesses whether it be medium or small sized. I’d like to recommend podium to any customers who would like to take control of communications with their customers and upheld their brand name!

**What do you dislike about Podium?**

None so far. There has basically been no downtime or problems.

**What problems is Podium solving and how is that benefiting you?**

The overall easy user interface is easy to use. The replying to thousands of customer queries is automated with ai chat bots which saves time

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been the core software for your business for over 5 years and has helped with overall communication with your customers. We're glad to hear that our customer service, especially George, has been exceptional and responsive to your queries. Thank you for recommending Podium to others!

  ### 31. Effortless Communication and Review Gathering

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike K.

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like the real-time alerts in Podium because they notify me immediately when a customer wants to communicate. This feature also allows us to communicate more easily with photos and send review invites. It's great for customer communication and makes gathering reviews more straightforward. The integration with our CRM is seamless, helping us manage customer relations more effectively. Plus, the setup was super simple, which I really appreciate.

**What do you dislike about Podium?**

Nothing

**What problems is Podium solving and how is that benefiting you?**

Podium allows us to communicate with customers who prefer texting over email or chat, making it easier for them. It also provides an easy access point for collecting customer reviews.

  ### 32. i have issues while using podium

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about Podium?**

its useful for businesses because it lets them text their clients

**What do you dislike about Podium?**

It sends people messages slow. The layout is not clean.

**What problems is Podium solving and how is that benefiting you?**

I don't see any issues being resolved

**Official Response from Whitney Adamson:**

> We apologize for the inconvenience you've experienced. We are constantly working to improve our messaging speed and the layout of our platform to provide a better user experience. If we can address your concerns further, please reach out to us directly. 

  ### 33. Simple, Useful Tool for Customer Communication and Review Requests

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sahil  P. | Software developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 19, 2026

**What do you like best about Podium?**

It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good

**What do you dislike about Podium?**

so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us

**What problems is Podium solving and how is that benefiting you?**

so it is solving the problem of slow and inefficient customer communication it also helpful and solving the problem of connect with customer and collect review easily and faster

  ### 34. Stay in Touch with Clients from Anywhere

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Podium?**

Ability to stay in touch with clients from wherever I’m at

**What do you dislike about Podium?**

The inability to add company name to a contact

**What problems is Podium solving and how is that benefiting you?**

The ability to log conversations

  ### 35. Efficient Lead Generation, Easy Setup

**Rating:** 3.5/5.0 stars

**Reviewed by:** Deep A. | system architech, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Podium?**

I like that Podium is a pretty easy tool to use, especially for explaining to nontechnical people. It was a great experience exploring it. I also appreciate the AI suggestions that provide many options related to our category.

**What do you dislike about Podium?**

I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would be helpful if Podium provided more categories.

**What problems is Podium solving and how is that benefiting you?**

I use Podium for lead generation, helping me target the right customer categories without worrying if our marketing is misaligned.

  ### 36. All-in-One Messaging Hub for Effortless Customer Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sumarie N. | Author | Freelancer , Writing and Editing, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

Podium brings together all your messages from social platforms such as Facebook and Instagram into a single, convenient hub. This makes it much simpler for businesses to manage communications and respond to customer inquiries efficiently.

**What do you dislike about Podium?**

The platform lacks transparency, and its pricing limitations are concerning. Additionally, the onboarding process is quite slow. Podium's customer support services are poor, and some users have experienced problems with contracts and cancellations.

**What problems is Podium solving and how is that benefiting you?**

This tool connects seamlessly with major platforms such as Mailchimp, offers outstanding Google review generation, and conveniently gathers all my messages into a single dashboard.

  ### 37. Efficient Communication Tool for Patient Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucas H. | Medical assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

Podium makes patient communication easy and seamless. I primarily use it to send reminders for upcoming appointments, provide updates about medications, and share feedback links. The messaging interface is intuitive, and the ability to centralize all patient communication in one platform saves time and reduces no-shows. It’s especially helpful for building stronger, more responsive relationships with patients

**What do you dislike about Podium?**

While Podium is great for messaging and reminders, sometimes message delivery can be slightly delayed depending on network conditions. It would also be helpful to have more flexibility with customizing message templates or scheduling bulk reminders across multiple days. A mobile app with more features would improve usability for on-the-go tasks.

**What problems is Podium solving and how is that benefiting you?**

Podium has significantly improved the way we communicate with patients by offering a fast, centralized, and professional platform for reminders, feedback requests, and updates. It helps reduce appointment no-shows, ensures patients stay informed about their care, and streamlines our outreach without the need for phone calls. The automation and ease of use allow me to focus more on patient care and less on administrative follow-ups.

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium has made patient communication easy and seamless for you. Our intuitive messaging interface and centralized platform are designed to save time and reduce no-shows, while also helping build stronger relationships with patients.

  ### 38. Poised our business for growth.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve R. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

We were a little apprehensive at first about getting texting going for our business—unsure how it would fit into our workflow or how customers would respond. But now, we couldn’t be happier that we made the leap with Podium.

The texting platform has been incredibly effective. In less than a year, our Google rating has jumped from 4.2 to 4.8 stars, and we know that improved communication has played a major role in that. Customers appreciate the quick, convenient conversations, and our team has become noticeably more efficient and responsive.

We liked Podium so much that we ended up switching our phone system over to them too. Everything just works together seamlessly. It’s helped us feel more modern and connected—and it’s made a real difference in how we serve our customers.

**What do you dislike about Podium?**

Software bugs with the app and with the phones.  They do get them ironed out though.

**What problems is Podium solving and how is that benefiting you?**

Having all texting and phone messages in one place, so we can see conversation history has been a gamechanger!

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has had such a positive impact on your business, from improving communication to boosting your Google rating. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience for our customers.

  ### 39. Podium Has Transformed How We Connect with Customers

**Rating:** 3.5/5.0 stars

**Reviewed by:** Amanda C. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

What I like best about Podium is how easy it makes customer communication. The text messaging feature has completely changed how we engage with leads and clients—it’s quick, convenient, and helps us close more jobs faster. The review automation tool is also a huge win; we've seen a major increase in 5-star Google reviews, which has boosted our reputation and brought in more business. Everything is in one place, from messages to reviews to payments, and the dashboard is very user-friendly.

**What do you dislike about Podium?**

What I like least is that the pricing can be a bit high for smaller businesses, especially if you're not using all the features right away. It also took a little time to get fully comfortable with all the tools since there are so many capabilities. However, the customer support team has been great at walking us through any questions.

**What problems is Podium solving and how is that benefiting you?**

Podium is helping us solve several key problems in our business—mainly around communication, follow-up, and reputation management. Before Podium, it was hard to keep track of messages across different platforms, and getting customers to leave reviews was like pulling teeth.

Now, everything is centralized. We can text customers instantly, send review requests automatically after service, and even collect payments via text. This has shortened our response time, improved customer satisfaction, and increased the number of 5-star reviews we get. It also helps us stay on top of leads so we don’t lose business just because we didn’t respond fast enough.

The biggest benefit has been saving time while improving the customer experience, which is ultimately helping us grow.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has had such a positive impact on your business! It's great to hear that the text messaging feature and review automation tool have been so beneficial for you. We understand your concern about pricing and the learning curve, but we're glad to hear that our customer support team has been helpful. Thank you for sharing your experience!

  ### 40. Outreach made simple!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua  O. | Sales Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2025

**What do you like best about Podium?**

I have found in the retail world people prefer to be texted rather than called. Podium allows me to connect with clients at any time via text with my customers and allows them to respond at a convenient time for them! Podium allows me to send pictures & videos of our products allowing for full transparency. What I love most is I can send my clients a secured link to pay for our services! saving my clients time and stress.

**What do you dislike about Podium?**

Sometimes automated messages that are sent to clients are duplicated and sent multiple times in a row. its a rare issue and we have had no complaints from guest at this point.

**What problems is Podium solving and how is that benefiting you?**

Podium allows me to connect with my customers stress free through text message allowing them text back at a convenient time  for example I have customers that work overnight and can only communicate after business hours. Podium allows me to stay in contact with them whether its 9pm or 1 am giving 100% customer satisfaction.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has made connecting with your clients easier and more convenient for both parties. We appreciate your feedback and are constantly working to improve our platform to serve you better

  ### 41. Podium is the tool I'll keep until the business dies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurtis L. | Owner/CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2025

**What do you like best about Podium?**

If every tool got stripped from my business, Podium is the one I’d fight to keep. Seriously — it’s that good.

I love that it meets my customers where they already are — on their phones, texting. No downloads, no logins, just straight-up communication. Whether I’m at my desk or on my phone, it’s seamless. That kind of flexibility is a game-changer when you’re juggling a million things.

But the real magic? That AI employee experience with “Jerry.” It’s like having a real teammate in the mix. It doesn’t replace me, it enhances the back-and-forth. Customers feel heard instantly, and I can jump in when needed. Jerry handles the flow like a pro, referencing all my pre-loaded answers to complex questions and learning along the way. If you think your business is too niche for Jerry to handle it, you're wrong. I have THE MOST niche product and customer base, and Jerry is awesome. 

It’s hard to explain how helpful that kind of system is until you try it. All I can say is: if you run a business and care about your customers, Podium is 100% worth it. Oh, and their customer support team is amazing. It's been a treat to be a part of this platform as it's grown over the last few years, and I'm not going anywhere.

**What do you dislike about Podium?**

Image and video compression is pretty bad, so when I get customers sending in content for me to look at sometimes the quality is so poor that I need to ask them to upload to a cloud server and send me a link outside Podium.

**What problems is Podium solving and how is that benefiting you?**

Podium solves some of the biggest headaches in small business: missed calls, slow follow-ups, and dropped leads. It turns phone calls into text convos, keeps everything synced between your phone and computer, and uses AI (like our “Jerry”) to help handle messages so you don’t have to. Customers get quick, natural communication where they already are, their phones, and you get more reviews, faster responses, and a smoother path to closing sales.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been such a game-changer for your business! The seamless communication and AI employee experience with 'Jerry' are indeed some of our standout features. We appreciate your feedback, and we'll definitely take that into consideration for future improvements. Thank you for being a valued part of the Podium platform!

  ### 42. AI-Driven Inbox and Text-to-Review: A Game-Changer for Local SEO

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nataporn C. | IT Support, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Podium?**

The AI-driven inbox and the automated text-to-review feature are game-changers for local SEO and lead conversion.

**What do you dislike about Podium?**

The high cost and the rigid 12-month contracts make it a risky commitment for smaller businesses.

**What problems is Podium solving and how is that benefiting you?**

Podium solves the problem of missed leads and slow response times. By using their AI assistant, we now respond to inquiries in under a minute even after hours. The primary benefit is a 30% increase in lead-to-sale conversion and a much more professional customer journey that doesn't rely on our staff being glued to their phones 24/7.

  ### 43. Podium’s customer service is outstanding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim G. | Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about Podium?**

Podium’s customer service is outstanding!
We use Podium to text with our HVAC customers, send review requests, and make payments easier and it has completely changed the way we do business.  The AI (I call her Grace) has made my job easier. I know my calls are getting answered when I can’t and without the added stress of an answering service because you just never know if they will rep your company exactly like you want. Everyone loves Grace and several clients do not know she is AI. They say “the nice lady I was talking to” or “Grace is so sweet”.  In addition to the great product, the Podium  team is phenomenal! They are kind, responsive, and always ready to help and they do it well. If every company operated with this level of care and excellence, the world would be a better place. I can’t recommend them enough!

**What do you dislike about Podium?**

I recently switched from Housecall pro to payzer. It currently doesn’t integrate. I would love if it did. Housecall pro is great, we just outgrew it, I almost didn’t switch because I love podium but until it integrates, I’m able to make both programs work to fit my needs.

**What problems is Podium solving and how is that benefiting you?**

Capturing calls within seconds, chat boxes, messaging, sms campaigns, capturing Facebook, instagram, and email messages as they come in.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that you've had such a positive experience with our customer service and our product! We're glad to hear that Grace has been a valuable asset to your business. Thank you for your feedback and for being a valued customer!

  ### 44. Podium Chat

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher L. | Internet Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2025

**What do you like best about Podium?**

Podium provides our dealership a website chat platform that can be interactive for the customer, allowing them to get the information they need immediately.

**What do you dislike about Podium?**

The only thing I dislike so far is that you cannot have the AI determine how to respond based off of the lead source. Id like to be able to have the AI chat know how to respond differently depending on how the customers information was entered and what their inquiry was related to. For example, if I have a KBB instant Cash Offer to buy someone's car, Id like it to respond differently than if I get a DC Ford New lead on a car I have in my inventory.

**What problems is Podium solving and how is that benefiting you?**

We currently do not have a BDC so the AI is helping us respond quicker. Also, we simply need a chat solution for the website that is live.

**Official Response from Karina Aguirre:**

> Thank you for your review! We're pleased to hear that Podium is solving the need for a live chat solution on your website. We value your feedback about AI response customization and will explore ways to enhance this feature.

  ### 45. Easy for Customers and Simple to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Podium?**

Ease of use and simple for the customer.

**What do you dislike about Podium?**

obtaining refunds back from podium when a customers card information has changed

**What problems is Podium solving and how is that benefiting you?**

we are always looking to make things easy for the customer, podium helps with that

  ### 46. Easy-to-Use Platform That Streamlines Customer Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bance B. | Operation & Project Coordinator, Construction, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2025

**What do you like best about Podium?**

What I like best about Podium is how simple and intuitive it is to use. The platform centralizes customer messages, making it easy to respond quickly and never miss an opportunity.

**What do you dislike about Podium?**

The main downside is that some integrations can be limited or require extra setup, which can be time-consuming if your team uses multiple systems.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving the challenge of managing customer communication across different channels. Before, it was easy to lose track of messages or miss follow-ups, but now everything is organized in one place. This saves time, improves response speed, and makes it easier to provide consistent service. As a result, customers feel more supported, and I’m able to build stronger relationships while working more efficiently.

  ### 47. Efficient Communication and Stellar Support, Worth the Price

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hayley D.

**Reviewed Date:** November 06, 2025

**What do you like best about Podium?**

I love how easy Podium is to use, which simplifies our workflow. Additionally, our account manager and everyone I've worked with at Podium are genuinely amazing, highly knowledgeable, and exceptionally helpful. This level of support makes the experience even more worthwhile. The ease of using Podium is something we truly enjoy, and it is integral to why we love utilizing the platform.

**What do you dislike about Podium?**

I think the monthly charge for Podium is a little bit high. Although I find value in the platform and am willing to pay for it, the cost every month feels a bit steep.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to easily check Google reviews and communicate with clients and customers, streamlining our interactions and understanding client needs better.

  ### 48. Excellent All-in-One Communication, But Pricey Compared to Alternatives

**Rating:** 3.5/5.0 stars

**Reviewed by:** Adam J. | Regional Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Podium?**

It really is the one-stop-shop for customer communication and garnering feedback.

**What do you dislike about Podium?**

The cost skews higher than many other alternatives out there.

**What problems is Podium solving and how is that benefiting you?**

Podium is providing an easy way for our teams to capture reviews, specifically on Google. This is so critical for our online presence right now.

  ### 49. Podium has been an absolute game-changer for our business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan A. | sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Podium?**

The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium.

**What do you dislike about Podium?**

Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track.

**What problems is Podium solving and how is that benefiting you?**

They solve the problem of interacting easily with clients . It’s like having a full customer service and marketing department in one smart, easy-to-use platform.

**Official Response from Karina Aguirre:**

> We're delighted to hear that Podium has made it easier for you to interact with clients and improve your customer service and marketing efforts. We appreciate your feedback about the payment links and will use it to enhance the platform for a better user experience.

  ### 50. Podium helped us explode our review count and streamline customer communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Perry Y. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about Podium?**

The ability to easily collect Google reviews through automated invites has been a game-changer for our HVAC and plumbing company. Before Podium, we struggled to break 200 reviews—now we’ve passed 300 in under a year. It’s helped our local SEO and built massive credibility. But that’s just one part of it—Podium is loaded with tools that make marketing and customer communication easier across the board.

Podium has so many helpful features that we’ve only scratched the surface. We love the AI responder for reviews, funnel tracking for marketing, and the ability to generate unique phone numbers for different campaigns. The contact organization tools and integration with our field service software save us hours every week. The ease of integration with our existing tools made the setup process simple and painless, and the ease of implementation overall was far better than we expected. We use Podium daily across multiple departments, so the frequency of use is high—and totally worth it.

The support has also been phenomenal—Rachel, our CSM, is amazing, and McKay made our onboarding experience seamless. It’s not just a tool—it’s become a core part of how we operate.

**What do you dislike about Podium?**

There are occasional small issues here and there, but that’s mostly because Podium is constantly evolving and improving. Honestly, that complaint is also a compliment—because every time something comes up, their team is quick to respond, provide guidance, or escalate the feedback to their product team. They’ve built the platform around customer input, and it really shows. The few kinks that do pop up usually lead to improvements, which we appreciate.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving multiple problems for us—streamlining how we request and respond to Google reviews, centralizing customer communication, and giving us clear tracking on our marketing funnels. Before Podium, we had no reliable way to manage reviews at scale or track campaign performance across channels. Now we can easily monitor lead sources, manage conversations, and track ROI in one place. It’s saving us time, improving customer engagement, and helping us grow our reputation and visibility in a very competitive market.

**Official Response from Karina Aguirre:**

> Thank you for sharing your experience with Podium! We're glad to hear that our platform has been a game-changer for your HVAC and plumbing company. We appreciate your feedback on the occasional issues, and we're constantly working to improve and evolve our platform based on customer input. We're grateful for your support and look forward to continuing to serve your business.


## Podium Discussions
  - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes
  - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes
  - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes
  - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote
  - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote

- [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-31+16%3A45%3A23+-0500&secure%5Bsession_id%5D=2e3e7a60-5304-4bcc-8002-f66d0fef317f&secure%5Btoken%5D=b7aac9223ababa31e080757cbb0cb27ce558bac18e54a93deec82d2cead7b27c&format=llm_user)
## Podium Integrations
  - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews)
  - [AccuLynx](https://www.g2.com/products/acculynx/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews)
  - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews)
  - [CDK](https://www.g2.com/products/cdk/reviews)
  - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [DealerSocket](https://www.g2.com/products/dealersocket/reviews)
  - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews)
  - [EDGE](https://www.g2.com/products/edge/reviews)
  - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
  - [FareHarbor](https://www.g2.com/products/fareharbor/reviews)
  - [FieldEdge](https://www.g2.com/products/fieldedge/reviews)
  - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Net@Suite](https://www.g2.com/products/net-suite/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews)
  - [SYVO](https://www.g2.com/products/syvo/reviews)
  - [Tekmetric](https://www.g2.com/products/tekmetric/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews)
  - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews)

## Podium Features
**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**Messenger**
- Sequencing
- AI
- Live Chat

**Platform Basics**
- Reporting
- Interoperability
- Performance

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Channels**
- Multi-Channel Coverage
- Open Listening

**Productivity Tools**
- Notes
- Templates
- Integrations
- Tagging System

**Responses**
- Customization
- Control
- Route To Human
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Data**
- Reliability
- Data Security

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Basic Communication**
- Phone Calls
- Desk-to-Desk Calls

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Other

**Platform Data**
- Dashboard
- Alerts and Notifications

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance

**Platform**
- Branding
- Analytics
- Role-based access
- Collection of information

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Context Management
- Customizability

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**Platform Additional Functionality**
- Cloud
- Mobility
- Messaging

**Learning**
- User Interaction Learning
- Error Learning

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Platform Content**
- Automation

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**SMS Platform**
- Reporting
- Automation
- Text-to-Landline
- API Integration

**Content Generation**
- Creativity
- Content Accuracy

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**In-House Management**
- Employee Performance
- Team Workflow

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration

**Generative AI**
- AI Text Generation

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Automotive Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**AI Content Generation - SMS Marketing**
- AI SMS

**Advanced Features**
- Hold Music
- VOiP Number

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

## Top Podium Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,064 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews)
  - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)