AccuLynx Reviews & Product Details

There are a few things to really like about AccuLynx.

1. It's built specifically for the roofing industry. This means the "job flow" works well for our specific industry.

2. Pages and sections of the software always load quickly.

3. Support is quick to respond, and thorough. They are decent at explaining things in a simple way.

4. It has a truckload of features. I'm often messaging support to request a feature, only for them to reply that it already exists in a way I wasn't aware of.

5. We all love that we can upload a ton of photos of a job. Before, during and after, to know exactly what's going on at the job site. Review collected by and hosted on G2.com.

1. Because the feature set is so vast, I do wish there was an AI chat assistant built in that deeply understands every section of the software that I could just ask questions to.

2. Reports are a love/hate relationship. You cannot make any report from scratch, you have to start with an existing report and edit it, then re-save it as a new name and change its function. This is extremely clunky and a pain in the butt to remember which reports were already built the same way that you want to build the next one. This is important for things such as understanding where our ROI is coming from, or seeing how our closing rates drop off when too much time has passed between an inspection and getting the job approved, etc.

3. I wish AccuLynx had a seamless integration with GHL (GoHighLevel) for all lead and customer records. The reason I wish this is because AccuLynx lacks any kind of significant LEAD management. It's great for projects, but very bad at managing leads and triggering any email/text campaigns, marketing materials, etc. Its tools for helping you convert leads are very limited.

4. Every single person at our company who uses AccuLynx (about 15 of us) all agree that how it handles the separation between Jobs and People is just really weird and confusing. It used to not have this feature at all, so I guess that's progress? But it's so confusing that we can't just look up every job associated with one person/account. No, we have to open every one of them, one at a time, look at the photos or notes and see if that's the one record from that customer we need. When you do roofing/contracting work for the same customer multiple times, this consumes a MASSIVE amount of your time. This is one of the worst things about AccuLynx.

5. We wish there was a way to communicate with our team that was not locked under a specific job's messages. Right now you can create job messages and tag people in the message, but you can't create any chat "channels" or threads - similar to Slack or Teams. This would be immensely helpful to have right within AccuLynx, because we are already in this tool and already using it for communications about jobs. Review collected by and hosted on G2.com.

What I like best about AccuLynx is that it keeps the entire roofing workflow organized in one place. It makes it easy to manage jobs, track project progress, communicate with customers and insurance companies, store documents and photos, and keep everyone on the same page. It saves time and makes managing multiple roofing projects much more efficient. Review collected by and hosted on G2.com.

The biggest thing I dislike about AccuLynx is that some features can feel a little cumbersome and require several steps to complete simple tasks. It can also take some time to learn where everything is, especially for new users. More customization and a more streamlined workflow in certain areas would make it even easier to use. Review collected by and hosted on G2.com.

AccuLynx is very easy to use and user-friendly. It helps us keep our jobs organized, track project progress, manage customer information, documents, photos, and communication all in one place. I also like how easy it is to see what stage each job is in and what needs to be done next. It makes our day-to-day workflow much more efficient, especially when managing multiple projects at once. Their customer service is also great—they’re responsive, helpful, and make it easy to get support whenever we have questions. Review collected by and hosted on G2.com.

One downside is that when you run into a specific issue, it can sometimes be difficult to find a solution online. There aren’t always enough tutorials or troubleshooting videos available on YouTube or other platforms. While their customer support is very helpful, having more detailed online resources, step-by-step guides, and video tutorials would make it easier to resolve smaller issues on our own. Review collected by and hosted on G2.com.

Most of the system is easy to set up and manage. The tech support is on-point and does respond. Integration with most of our supported vendors. Job set up is easy, job properties can be easily modified to meet needs, Performance is good. Large line item jobs may see some slow loads but that's not often the case. Review collected by and hosted on G2.com.

charges for every add on service they offer. The Crew app should be a no cost item. Credit card process fee's is a significant hit on the profit line. The system needs a select-able credit card payment button that adds the total to the invoiced amount. Integration with Xactimate is non-existent No way to move one to the other ,, having to line item copy and paste is terrible Review collected by and hosted on G2.com.

What we like best about AccuLynx is how it helps keep our business organized and running smoothly. It allows us to manage the different aspects of our day-to-day operations efficiently and keep everything in one place.

Their technical support team is also fantastic. Whenever we have a question or run into an issue, they are always quick to respond and extremely helpful. The training and learning resources are excellent as well, making it easy for our team to learn the system and continue getting the most out of it.

Overall, AccuLynx has been a valuable tool for keeping our business organized, efficient, and on track. Review collected by and hosted on G2.com.

One area we feel could be improved is the cost associated with additional features and add-ons. While AccuLynx offers a great range of tools, the additional costs can add up quickly when trying to take advantage of more of the platform’s features.

It would be great to see more of these features included within the standard subscription or offered at a more affordable cost. Review collected by and hosted on G2.com.

I am the administrative assistant for West Michigan Roofing. I use it throughout my day for scheduling. My favorite features so far are the drag and drop for photos and documents, and also being able to copy and paste photos and documents from one job into another. Review collected by and hosted on G2.com.

I don't have any issues with Acculynx besides the occasional issue with finding an address, but I think that's a Google Maps problem. I would love to have a feature where we can have roof age, damages, leaking, etc in the new lead form. Review collected by and hosted on G2.com.

I like the milestone features, that I can create an SOP to go along with the system and that everything can be in one place with our company cam and QuickBooks integration. Review collected by and hosted on G2.com.

I don't like the internal communication system for tasks or team communication. We usually take ours out of the program. I would like if you could have a master chat section so all conversations that are inside individual jobs can easily be seen so nothing gets missed. And even a team group chat option. Review collected by and hosted on G2.com.

Everything is very plug and play, easily accessible, and very intuitive Review collected by and hosted on G2.com.

I wish we could make our own statuses, this is the only downside to Acculynx. Our process flow was made to fit into acculynx instead of the other way around. There should be more customization on the process flow for jobs, especially insurance jobs that are technically approved, but they have to sit on prospect status until we have a signed contract. It shouldn't be like this. Review collected by and hosted on G2.com.

Acculynx has a lot of automation capabilities to make communication with customers or teammates as easy as possible. Integrations with other major systems in the contracting space as well (Company Cam, Angi, QBO, etc). Review collected by and hosted on G2.com.

There are a lot of add-on costs, so be aware of all of these - they add up quickly. This includes subcontractor logins, integrations, and other features that are really critical to running your business smoothly. Review collected by and hosted on G2.com.

Acculynx software is easy to use and has a ton of features that are helpful in keeping our company moving in the right direction. Their customer support team are like no other, they are almost always quick to respond with a solution to your problem / answer to your question. Our trainer, Casey, is awesome. He is extremely knowledgeable. Not one question asked that he could not answer. The entire team at Acculynx is amazing. The pricing is a little high and they charge for each little add on that really drives that cost up. Overall super satisfied. Review collected by and hosted on G2.com.

While AccuLynx helps manage daily operations, the pricing structure is a major downside. Between the high base cost per user and the constant extra fees for add-on features (such as SmartDocs, texting, and portal access), the monthly bill quickly gets out of hand. For the price paid upfront, core features should be included rather than hidden behind additional paywalls. Review collected by and hosted on G2.com.