Compare Podium and ReviewTrackers 
Featured Products
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Contact Us Per Month
Starting at $89.00 1 Location Per Month
Podium
Star Rating
(2,076)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansReviewTrackers
Star Rating
(161)4.6 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $89.00 1 Location Per Month
Learn more about ReviewTrackersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in customer communication, with users appreciating how it consolidates text messages, reviews, and customer interactions into one platform. This integration saves time and allows for quick responses, making it a favorite for businesses focused on efficient customer engagement.
- Users say ReviewTrackers stands out for its exceptional customer support, with many praising representatives like Anna H. and Heather P. for their responsiveness and helpfulness. This level of support can be crucial for businesses that need assistance navigating the software.
- According to verified reviews, Podium's text messaging feature is a game-changer for many users, allowing them to reach customers quickly and gather reviews effortlessly after services. This functionality is particularly beneficial for small businesses looking to enhance their customer interaction.
- Reviewers mention that ReviewTrackers offers a robust aggregation feature, enabling users to view all their reviews in one place. This capability eliminates the hassle of collecting feedback from multiple sources, which is a significant advantage for businesses managing multiple locations.
- G2 reviewers highlight that while both platforms have similar star ratings, Podium's higher G2 Score reflects a broader market presence and user satisfaction, particularly among small businesses. This suggests that Podium may be a more reliable choice for those seeking a well-established solution.
- Users express that while ReviewTrackers provides a user-friendly experience with high ease of use ratings, Podium's recent reviews indicate a more active user base, which could imply ongoing improvements and updates that enhance the overall user experience.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
ReviewTrackers
Customizable Reputation Management Experience
Starting at $89.00
1 Location Per Month
Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success.
- Track All Major Review Websites on 100+ sites
- Location Leaderboard
- Competitor Reporting
Free Trial
Podium
No trial information availableReviewTrackers
Free Trial is available
Ratings
Meets Requirements
9.1
1,739
9.0
141
Ease of Use
9.3
1,758
9.4
143
Ease of Setup
9.1
1,088
9.3
103
Ease of Admin
9.3
889
9.4
104
Quality of Support
9.0
1,616
9.7
135
Has the product been a good partner in doing business?
9.2
907
9.6
101
Product Direction (% positive)
9.0
1,725
9.1
142
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
40
Not enough data
8.7
41
Not enough data
Interaction
8.0
42
Not enough data
8.2
41
Not enough data
8.3
41
Not enough data
8.3
41
Not enough data
8.3
40
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.1
41
Not enough data
7.8
42
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
42
Not enough data
7.9
42
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.5
40
Not enough data
Agentic AI - AI Chatbots
5.4
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.1
9
Not enough data
6.7
9
Not enough data
5.9
9
Not enough data
6.9
9
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
157
Not enough data
7.6
207
Not enough data
9.1
221
Not enough data
Feature Not Available
Not enough data
Channels
7.9
211
Not enough data
8.6
220
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
Customers
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
223
Not enough data
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
230
|
Verified
Not enough data
9.3
241
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
224
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
326
Not enough data
8.1
323
Not enough data
Feature Not Available
Not enough data
Design
8.3
339
Not enough data
Feature Not Available
Not enough data
8.5
374
Not enough data
8.4
365
Not enough data
8.6
338
Not enough data
Generative AI
7.5
235
Not enough data
7.5
230
Not enough data
Listing Management
Not enough data
8.3
8
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
8.7
9
Not enough data
9.3
9
Performance
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Responses
9.2
15
Not enough data
9.2
15
Not enough data
8.8
15
Not enough data
Automation - AI Agents
8.7
17
Not enough data
8.8
19
Not enough data
8.5
17
Not enough data
8.8
16
Not enough data
8.9
17
Not enough data
Platform
9.0
15
Not enough data
9.0
16
Not enough data
9.0
15
Not enough data
Autonomy - AI Agents
8.6
15
Not enough data
8.8
15
Not enough data
8.6
16
Not enough data
7.9
15
Not enough data
Generative AI
8.5
16
Not enough data
8.6
15
Not enough data
Responses
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Feedback Management
Not enough data
8.3
8
Not enough data
7.7
5
Not enough data
8.9
9
Feedback Analysis
Not enough data
7.5
6
Not enough data
7.9
8
Not enough data
7.0
5
Feedback Sources
Not enough data
9.8
9
Not enough data
9.8
7
Not enough data
9.3
7
Not enough data
9.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
296
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
182
Not enough data
Support Automation
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Not enough data
Generative AI
7.5
153
Not enough data
7.5
155
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
632
|
Verified
9.3
42
|
Verified
8.4
518
8.0
35
8.5
559
|
Verified
8.1
36
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
524
|
Verified
8.5
28
|
Verified
8.9
651
|
Verified
9.4
48
|
Verified
Media Monitoring
8.5
518
9.1
35
|
Verified
7.3
200
8.6
28
8.3
512
8.1
30
In-House Management
8.6
503
Feature Not Available
8.6
503
|
Verified
8.0
27
|
Verified
Generative AI
7.5
138
Not enough data
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and ReviewTrackers are categorized as Online Reputation Management
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReviewTrackers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Marketing and Advertising
16.9%
Hospitality
10.0%
Automotive
9.4%
Restaurants
7.5%
Internet
5.0%
Other
51.2%
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
How secure is ReviewTrackers?
1 Comment
Official Response from ReviewTrackers
In addition to ReviewTrackers forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our...Read more
ReviewTrackers has no more discussions with answers
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