--- title: ServiceBridge Reviews meta_title: 'ServiceBridge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceBridge works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2026-08-25' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceBridge Reviews **Vendor:** GPS Insight **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About ServiceBridge Manage every stage of the customer journey with ServiceBridge. From dispatching and scheduling to accurate estimates and smooth payment collection, ServiceBridge gives your business a full suite of tools designed to manage your workflow, keep your customers happy, and help you grow your field service business. ## ServiceBridge Reviews ### 1. Easy Setup, Good Support, and Seamless QuickBooks Online Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando F. | IT Technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 21, 2026 **What do you like best about ServiceBridge?** The ease of use, fast setup, and quality of support. Its easy to use both for the back office and our technicians. It integrates easily with Quickbooks Online. There have been time where service is interrupted due to issues, but it is rare, and support usually is fast about resolving any issues. The pricing per user makes it the best option out there in relation to price/quality. **What do you dislike about ServiceBridge?** They recently forced their own payment processor on us. So now we have to log into one portal for any clients who's payment method was saved before we switched payment processors. Its tedious and we simply did not like not having a choice in the matter. Support is only available from 9-5 Central Standard Time, there have been times where their server crashes after 5pm, and it doesn't get resolved until the next day, its very rare, but when it happens its very frustrating. **What problems is ServiceBridge solving and how is that benefiting you?** It helps us process work orders easily. It helps get the work orders to our technicians almost instantaneously. ### 2. Service Bridge: Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceBridge?** How everything is straightforward, set up was a breeze. The support team is great a helping with any issues that may arise, I love the tracking feature that lets us know what job each tech is on. It is our main software that we use on a daily basis and it is very rare to have issues. When issues do arise, support is easy to contact and very helpful. **What do you dislike about ServiceBridge?** I dislike an update that automatically calculates sales tax. Quickbooks is integrated and however sometimes theres issues, and once something is is synched over to Quickbooks we need to edit in Quickbooks in order to make any corrections. Any edits in Service Bridge will not overwrite Quickbooks. Sometimes it can be time consuming. **What problems is ServiceBridge solving and how is that benefiting you?** They integrated a payment processor that has helped streamline charging customers, we can send them payment links via email or SMS message. ### 3. User-Friendly with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole . | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about ServiceBridge?** I love the support I get from ServiceBridge, and I also love how user-friendly it is. The initial setup was very easy, and the platform helps fix any issues I may come across in managing my service needs for estimates and work orders. **What do you dislike about ServiceBridge?** The only issue that I had was one estimate was scheduled as a job and instead of it having as a team for our energy consultant it closed out as a truck and duplicated the amount for the month. **What problems is ServiceBridge solving and how is that benefiting you?** ServiceBridge helps fix any issues I may come across and handles all my service needs like estimates and work orders. ### 4. Streamlined Scheduling and Tech Tracking Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about ServiceBridge?** It makes scheduling and tracking techs much more streamlined. **What do you dislike about ServiceBridge?** Unable to upload microsoft word documents to the documents tab on schedule **What problems is ServiceBridge solving and how is that benefiting you?** tracking technician drive time making us more efficient - [View ServiceBridge pricing details and edition comparison](https://www.g2.com/products/gps-insight-servicebridge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-10+01%3A30%3A12+-0500&secure%5Bsession_id%5D=c9aabe0f-81ed-4f79-8696-cfd61ddc210f&secure%5Btoken%5D=53fc37a9eabff266af384a754636149dcf1e292f85b703cd4982b462e8695451&format=llm_user) ## ServiceBridge Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceBridge Alternatives - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,248 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,794 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)