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FieldEdge

By FieldEdge

4.1 out of 5 stars

How would you rate your experience with FieldEdge?

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FieldEdge Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

FieldEdge Media

FieldEdge Demo - Visual Pricebook
A smaller feature that allows technicians to categorize and view a price book of their items and services. The mobile Price Book can help a technician easily find items and services that would be added to quotes or invoices. They can even favorite commonly used items for even faster searching.
FieldEdge Demo - FieldEdge Payments
Real-time, built-in payment processing that simplifies the process so you get paid faster
FieldEdge Demo - FieldEdge Dispatch Board
The most used feature and why members even look at software in the first place. The dispatch board allows a member to schedule and keep track of pending, assigned, and completed work orders with an hourly, daily, or weekly view.
FieldEdge Demo - FieldEdge Mobile Application
Allows technicians in the field to view assigned work orders and entire the required information to complete the job. FieldEdge Mobile is a convenient way for technicians to receive their assigned work orders, capture important information, invoice, and even take payment right from the field.
FieldEdge Demo - FieldEdge Reminders
This is a Premier feature that allows a member to create a Reminder, on work orders, that will notify them of any important information they don’t want falling through the cracks. For example, a user may want to remind the technician about picking up rental equipment on a work order, or a sale...
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FieldEdge Reviews (83)

Reviews

FieldEdge Reviews (83)

4.1
83 reviews

Pros & Cons

Generated from real user reviews
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AA
Office Manager
Small-Business (50 or fewer emp.)
"Easy Membership Setup and Nice Design, But Needs Better Support and Reporting"
What do you like best about FieldEdge?

The color scheme was nice. The membership set up is pretty easy to use. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Customer support, reporting capability, ease of use for the field techs. Review collected by and hosted on G2.com.

SA
Office Manager
Small-Business (50 or fewer emp.)
"Stay away if you can!"
What do you like best about FieldEdge?

Scheduling is pretty easy and they do have an okay training program Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Everything is an additonal charge. The training you pay for is not the greatest. The support staff is difficult to deal with . They expect you to know everthing an act like you are putting them off if you don't understand how something works. It says it intergrates with QB but it is a very difficult process. You basically have to learn two programs that don't really like each other so it makes your life difficult. I highly recommend to do a lot of research before you decide to go with this company. Review collected by and hosted on G2.com.

Dusti C.
DC
Admin
Small-Business (50 or fewer emp.)
"Falls short"
What do you like best about FieldEdge?

Storing equipment information and adding site photos. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house benefits Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business (50 or fewer emp.)
"Exceptional Service"
What do you like best about FieldEdge?

The company and I love Field Edge and how simple and quick we learned to use it. Field Edge is used on a daily basis from the office staff to the Technicians out in the field. The intergration from QuickBooks to Field Edge was simple and fast. I use Field Edge daily for dispatching, invoicing adding parts to the inventory and sending invoices and quotes to customers. Online customer support is great and respond almost instantly. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

What I can say is I wish Field Edge would not revert any invoices after hitting save. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market (51-1000 emp.)
"Amazing Experience"
What do you like best about FieldEdge?

FieldEdge's Service Management software is user friendly and very efficient. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

To be honest, there's nothing I dislike about FieldEdge. Review collected by and hosted on G2.com.

Mike G.
MG
General Manager
Mid-Market (51-1000 emp.)
"GREAT CRM"
What do you like best about FieldEdge?

The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Thanks so much for taking the time to share your feedback, Mike! We're so glad to hear the number of ways these features are helping your operations - especially the QuickBooks integration and ability to mark a customer as "Do Not Service".

PW
Marketing Director
Small-Business (50 or fewer emp.)
"Great Software for Growing HVAC Companies"
What do you like best about FieldEdge?

FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.

The support and training is outstanding above all. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it.

Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Hi Payton - thank you so much for sharing all of the ways FieldEdge has helped your business improve! We always love hearing when our teams make a difference for your experience with our software, too!

Tomasz T.
TT
Operational Manager
Small-Business (50 or fewer emp.)
"The best and friendly software I was working with!"
What do you like best about FieldEdge?

Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. Review collected by and hosted on G2.com.

TH
Service Operations Manager
Mid-Market (51-1000 emp.)
"Kevin Johnson is incredible!!"
What do you like best about FieldEdge?

Our Customer Success Manager Kevin has made our experience a smooth one. We have had some bumps in the road, technically, and Kevin always gets us through it. His knowledge in both Field Edge and Quickbooks has been the difference between total panic and calm fixes. Our Initial contact with Field Edge was also positive; due to our sales contact Wesley, he was also a huge reason we signed on to Field Edge. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

There are a few technical things that would make our day-to-day easier; a way to organize the timeline info, maybe folders, gets pretty long for techs when they need to look back, also a month view of dispatch board—things of that nature. I am hoping they will be in the future enhancements :) Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Hi Tiffany - Thanks so much for taking the time out of your day to provide your feedback. Comments like these truly make our day! :)

NS
DISPATCH/IT/FLEET MANAGEMENT
Small-Business (50 or fewer emp.)
"GAME CHANGER"
What do you like best about FieldEdge?

i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

Average Discount

7%

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FieldEdge Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Invoicing