--- title: FieldEdge Reviews meta_title: 'FieldEdge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how FieldEdge works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 87 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FieldEdge Reviews **Vendor:** Xplor Technologies **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 87 ## About FieldEdge FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field. ## FieldEdge Pros & Cons **What users like:** - Users appreciate the **ease of use** in setting up memberships, making the onboarding experience smooth and enjoyable. (1 reviews) - Users find the **membership setup** of FieldEdge to be straightforward and user-friendly, enhancing overall experience. (1 reviews) - Users appreciate the **user-friendly** design of FieldEdge, enhancing efficiency and ease of use in service management. (1 reviews) - Users appreciate the **workflow efficiency** of FieldEdge, which enhances productivity and streamlines service management tasks. (1 reviews) **What users dislike:** - Users face **connectivity issues** with FieldEdge due to poorly integrated features and higher costs compared to competitors. (1 reviews) - Users find the **high costs** of FieldEdge unjustifiable due to limited capabilities and poorly connected integrations. (1 reviews) - Users find **improvement needed** in FieldEdge due to limited dashboard capabilities and costly, poorly integrated features. (1 reviews) - Users experience **poor support** with integrations and dashboard capabilities, leading to frustration and additional costs. (1 reviews) ## FieldEdge Reviews ### 1. Horrible, would not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Dakota P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about FieldEdge?** There is very little to like to be honest. **What do you dislike about FieldEdge?** Platform is not intuitive and runs very slowly, both in the office and on mobile. The mobile experience is confusing and very limiting for technicians, which ends up requiring far more back-end work than it should. There are very few integrations that actually work, and you can’t text customers efficiently. Customer service tends not to provide same-day help, or they simply don’t have the ability to resolve the issue. When there are known bugs they do not communicate them so you could be left suffering from major issues from the system (ex doubling quote amounts when sent to homeowners). Resulting in loses of sale opportunities. They say you can create custom reports, but I’ve requested them multiple times and still haven’t received them. The dashboard also pulls incorrect data, to the point that they even tell you not to rely on it, and you can’t obtain accurate reporting for larger projects. Would not recommend to anyone. **What problems is FieldEdge solving and how is that benefiting you?** The only issue it solves at the moment is scheduling. ### 2. FieldEdge Runs Day-to-Day Operations Efficiently Without the Complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Marlene W. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about FieldEdge?** Field Edge helps you run your day-to-day business efficiently without the complexity (or cost) of larger platforms **What do you dislike about FieldEdge?** FieldEdge is great for running the day-to-day But struggles with: Scale, advanced reporting and Reliability in some cases **What problems is FieldEdge solving and how is that benefiting you?** FieldEdge solves the day-to-day operational chaos of running a service business by bringing scheduling, dispatching, invoicing, and customer management into one system. That saves time, reduces errors, improves cash flow, and helps us run a more efficient and profitable operation. ### 3. RUN AWAY **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about FieldEdge?** The pricebook, if it did not take so long to load. I have a hard time finding anything I like at all. **What do you dislike about FieldEdge?** Lack of customer support, mis-leading sales tactics, SLOW load speeds, not saving data, etc **What problems is FieldEdge solving and how is that benefiting you?** We switched from Service Titan due to being sold on the fact that they can do the same thing without the price tag. That is far from the truth and we are switching back to Service Titan. NOTHING was a benefit, only added headaches. ### 4. Easy for Technicians to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about FieldEdge?** Ease of use. Not the most sophisticated software, but easy for technicians to use. **What do you dislike about FieldEdge?** Lacks the planning features of our more current dispatching software **What problems is FieldEdge solving and how is that benefiting you?** The history of calls and notes is excellent. ### 5. Easy Membership Setup and Nice Design, But Needs Better Support and Reporting **Rating:** 0.0/5.0 stars **Reviewed by:** Amanda A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about FieldEdge?** The color scheme was nice. The membership set up is pretty easy to use. **What do you dislike about FieldEdge?** Customer support, reporting capability, ease of use for the field techs. **What problems is FieldEdge solving and how is that benefiting you?** Scheduling and CRM ### 6. Stay away if you can! **Rating:** 0.0/5.0 stars **Reviewed by:** Shannon A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about FieldEdge?** Scheduling is pretty easy and they do have an okay training program **What do you dislike about FieldEdge?** Everything is an additonal charge. The training you pay for is not the greatest. The support staff is difficult to deal with . They expect you to know everthing an act like you are putting them off if you don't understand how something works. It says it intergrates with QB but it is a very difficult process. You basically have to learn two programs that don't really like each other so it makes your life difficult. I highly recommend to do a lot of research before you decide to go with this company. **What problems is FieldEdge solving and how is that benefiting you?** This program only creates more problems/ ### 7. Falls short **Rating:** 2.0/5.0 stars **Reviewed by:** Dusti C. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about FieldEdge?** Storing equipment information and adding site photos. **What do you dislike about FieldEdge?** Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house benefits **What problems is FieldEdge solving and how is that benefiting you?** Dispatching, and site conditions as well as maintenence contracts ### 8. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about FieldEdge?** The company and I love Field Edge and how simple and quick we learned to use it. Field Edge is used on a daily basis from the office staff to the Technicians out in the field. The intergration from QuickBooks to Field Edge was simple and fast. I use Field Edge daily for dispatching, invoicing adding parts to the inventory and sending invoices and quotes to customers. Online customer support is great and respond almost instantly. **What do you dislike about FieldEdge?** What I can say is I wish Field Edge would not revert any invoices after hitting save. **What problems is FieldEdge solving and how is that benefiting you?** Field Edge is helping us be more organized and has helped us so much with better dispatching. ### 9. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about FieldEdge?** FieldEdge's Service Management software is user friendly and very efficient. **What do you dislike about FieldEdge?** To be honest, there's nothing I dislike about FieldEdge. **What problems is FieldEdge solving and how is that benefiting you?** FieldEdge allows companies to manage business operations remotely with customer service, scheduling, invoicing etc. ### 10. GREAT CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about FieldEdge?** The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. **What do you dislike about FieldEdge?** The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. **Recommendations to others considering FieldEdge:** This is a great CRM to use and can help your business with overall daily operations. **What problems is FieldEdge solving and how is that benefiting you?** The benefits that we have found with FieldEdge are the communication with QuickBooks and our ability to red flag a customer that is a do not service. We have now been able to see in real-time past due balances, and the other benefit is our ability to create and accept quotes on both mobile and desktop versions. **Official Response from Alli:** > Thanks so much for taking the time to share your feedback, Mike! We're so glad to hear the number of ways these features are helping your operations - especially the QuickBooks integration and ability to mark a customer as "Do Not Service". ### 11. Great Software for Growing HVAC Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Payton W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about FieldEdge?** FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company. The support and training is outstanding above all. **What do you dislike about FieldEdge?** This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it. Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. **What problems is FieldEdge solving and how is that benefiting you?** Agreements, Reviews, and Tracking. This makes it easier to know where we are at the exact moment versus looking back. Having great integrations with other software makes it better too. **Official Response from Alli:** > Hi Payton - thank you so much for sharing all of the ways FieldEdge has helped your business improve! We always love hearing when our teams make a difference for your experience with our software, too! ### 12. The best and friendly software I was working with! **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz T. | Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about FieldEdge?** Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. **What do you dislike about FieldEdge?** Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. **Recommendations to others considering FieldEdge:** Find the right partner from FE and you will love it. ! **What problems is FieldEdge solving and how is that benefiting you?** Everything in one place. This is was my goal. Right now I have processing payments quotes invoices and I can track technician in one place. Thats great. With FE we have more time to improve our business and grow. ### 13. Kevin Johnson is incredible!! **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany H. | Service Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about FieldEdge?** Our Customer Success Manager Kevin has made our experience a smooth one. We have had some bumps in the road, technically, and Kevin always gets us through it. His knowledge in both Field Edge and Quickbooks has been the difference between total panic and calm fixes. Our Initial contact with Field Edge was also positive; due to our sales contact Wesley, he was also a huge reason we signed on to Field Edge. **What do you dislike about FieldEdge?** There are a few technical things that would make our day-to-day easier; a way to organize the timeline info, maybe folders, gets pretty long for techs when they need to look back, also a month view of dispatch board—things of that nature. I am hoping they will be in the future enhancements :) **What problems is FieldEdge solving and how is that benefiting you?** The ability to create personalized reports was a great find! **Official Response from Alli:** > Hi Tiffany - Thanks so much for taking the time out of your day to provide your feedback. Comments like these truly make our day! :) ### 14. GAME CHANGER **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | DISPATCH/IT/FLEET MANAGEMENT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FieldEdge?** i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER. **What do you dislike about FieldEdge?** THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW. **What problems is FieldEdge solving and how is that benefiting you?** ACCOUNTING SAIDE OF THE BUSINESS, BENEFITS ID SAY THAT IT'S VERY EASY TO USE, THERE ARE A LOT OF OPTIONS FOR US. CUSTOM FORMS ECT ### 15. A scam **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about FieldEdge?** The price is slightly lower than Service Titan, but it isn't worth it trust me. **What do you dislike about FieldEdge?** First, we paid our onboarding fees and sent over our information. Then we heard nothing for a month. It turns out our onboarding rep had quit and no one picked up his clients. Then our new onboarding rep started making promises. They would get us all the customer info we required from Service Titan (They didn't) We would get a training call each week and be up and running in about a month. (try three months, and the call per week didn't happen either) Then finally, when I was fed up and decided to cancel, I was told I would receive a full refund. Then they sent me an email that they would keep my $1500 onboarding fees. So what do I have for three months of giving them chance after chance? My company was robbed. **Recommendations to others considering FieldEdge:** Use any other field service software. Anyone else is better than field edge. They will promise a lot, but will deliver none of it. **What problems is FieldEdge solving and how is that benefiting you?** I thought I was saving money, but it turns out I was losing time and money. Do yourself a favor and stick to another dispatching software. I've tried a few and none of the others robbed me. **Official Response from FieldEdge Marketing:** > Hi there! We apologize for the inconvenience during your onboarding process. We would love to speak with you and gather more information so that we can better assist you. Please feel free to send us an email at customermarketing@fieldedge.com ### 16. EASY AND CONVENIENT **Rating:** 4.5/5.0 stars **Reviewed by:** Roop S. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FieldEdge?** EASY AND CONVENIENT WITH OPTIONS, BEEN OFFERED LIKE TIMESHEET, EDITING WORK ORDER AND FOR LOOKING AT WORK REPORTS. IT'S CONVENIENT AND EASY TO LOCATE EVERYTHING AROUND **What do you dislike about FieldEdge?** SLOW IN PROCESSING, IT TAKES LIKE FOREVER TO LOAD A SINGLE PAGE **What problems is FieldEdge solving and how is that benefiting you?** EVERYTHING AVAILABLE UNDER THAT PARTICULAR WORK ORDER, ### 17. President **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Brafford R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about FieldEdge?** I love the ease of seeing what is on the dispatch board for the day. My favorite feature is the email/text to customers reminding them to call us to schedule their maintenance call. **What do you dislike about FieldEdge?** I which you could add multiple pieces of equipment with install dates, warranty dates, etc at one time and not just individually. **What problems is FieldEdge solving and how is that benefiting you?** Calls aren't missed, integration with accounting software is amazing and very easy to do. ### 18. Kyra Maher **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Human Resources/Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about FieldEdge?** Krya has been a lifesaver for our company. We started out with alot of bumps in the beginning and Kyra helped clean them up, gave us resources for training and continues to reach out and be a source of were to go. In regards to fieldedge we love the dispatching, the templates the customers recieve and the reports. **What do you dislike about FieldEdge?** The alerts are constant and it seems to be difficult to get someone to help and clear them out. They are not clear what they even are sometimes. **What problems is FieldEdge solving and how is that benefiting you?** Agreement reminders for customer and office as well as dispatching. ### 19. The people at FieldEdge make the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about FieldEdge?** We like how FieldEdge ties jobs together. **What do you dislike about FieldEdge?** Customer searches can be tough sometimes **Recommendations to others considering FieldEdge:** We recently started with FieldEdge. There is still some learning that we are working on. The people at FieldEdge are amazing! From the first person we talked with for a demo, through set up, onboarding, technical assistance, and to our coach, everyone has been great to work with as well as knowledgeable, explaining procedures in an easy to understand manner. FieldEdge integrates well with several programs. We use the integration with QuickBooks, our VOIP, Docusign, and FleetSharp. We recommend them and the program to any service related business! **What problems is FieldEdge solving and how is that benefiting you?** Consolidating information, easy to use app in the field, make a smoother operation. ### 20. FieldEdge could be So Much More **Rating:** 3.0/5.0 stars **Reviewed by:** Keith D. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about FieldEdge?** Look of the dispatch board and getting to customer account from the dispatch board. **What do you dislike about FieldEdge?** Has virtually the most ineffective reporting; in fact almost no reporting at all. **What problems is FieldEdge solving and how is that benefiting you?** Virtually no reporting, and weak integration with Quickbooks. A software that has been available as long as this should have built in accounting software by this point. **Official Response from Alli:** > Hi Keith - Thank you so much for this feedback. These comments have been shared with the Customer Success team and it sounds like your CSM has already been in touch with you to discuss your reporting concerns in more detail. We are glad to hear that you enjoy the Dispatch board and the ability to navigate to the customer from there! ### 21. Great Base. More/Customizable features desired **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** The ability to use this database as a central repository for our customer base. It has the ability to track history, attachments, and customer information. Scheduling is fairly easy and the pre populated maintenance visits are very helpful. Our customer service rep Chris has been very helpful throughout our whole process. **What do you dislike about FieldEdge?** I am currently using a 3rd party plotting map to be able to productively schedule my maintenance for the month. FE does not have a mapping tool for appointments making scheduling geographically very difficult. There is also no availability to batch print maintenance renewals - each agreement must be edited to reflect a new date and then individually printed. We have upwards of 200 renewals a month which can be very time consuming to have to edit and print individually. **Recommendations to others considering FieldEdge:** FE is a great tool and has been very helpful to us. There is a bit of legwork involved in getting the program up and running and then also making it work for you and your company's needs. **What problems is FieldEdge solving and how is that benefiting you?** Our administrative process has been streamlined with the use of FE. Entering new customers is a breeze, FE validates the address and alerts you if there is an issue. It allows you the ability to select contact methods for the customer which then enable you to select communication templates to be able to reach out to your customers. Everything originates in FE and then migrates over to FE with (usually) ease. FE provides the ability to inform your customers of their appointments via email which can include a picture of your technician which we found has been very helpful to our customers. ### 22. Very satisfied with the conversion to FieldEdge **Rating:** 5.0/5.0 stars **Reviewed by:** Terry C. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about FieldEdge?** Dispatching efficiency, reporting, integration with QB, Maintenance Agreement management, support and customer success manager. **What do you dislike about FieldEdge?** Dashboards could have a few more filters to make them more robust. **Recommendations to others considering FieldEdge:** Spend the time to get your inventory templates and maintenance agreements in order prior to import. **What problems is FieldEdge solving and how is that benefiting you?** Benefits: Operational and administrative efficiencies. ### 23. Enjoy the workflow and systematic approach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FieldEdge?** Ease of sharing information. Allows consistency. **What do you dislike about FieldEdge?** It does not allow for some detailed considerations unique to individual companies. **What problems is FieldEdge solving and how is that benefiting you?** A list of "Non-inventory" items is helpful to generate documents. ### 24. FieldEdge Love the Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** Dispatch and QuickBooks integration. You do not have to batch items over to QuickBooks. Billing faster for customers. **What do you dislike about FieldEdge?** Wish they had AIA billing. Would like to have attachments for vendor invoices batch over to QuickBooks, or if you put them in QuickBooks it attaches to the expense of the invoice involved. **Recommendations to others considering FieldEdge:** being with Wintac for 18 years, was a huge move to FieldEdge... All I can say is I wish we did it sooner!! Was the best move we did. They keep improving it just about every month with new updates. They listen to us of what we would like to see in the system and try to implement almost everything that has been asked, some things better then what you were thinking of needing. LOVE LOVE FieldEdge! Again wish I had them years ago with going paperless. **What problems is FieldEdge solving and how is that benefiting you?** We are not missing the service agreement customers, to schedule their cleanings, it all comes on the dispatch board to schedule, call , email. Would like to have a reminder call to the Service agreement customers only the day before to remind them of the cleaning, since they schedule weeks in advance. ### 25. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about FieldEdge?** A very user friendly view and Dashboard **What do you dislike about FieldEdge?** There is no testing database for customers **What problems is FieldEdge solving and how is that benefiting you?** Finalized invoices that are not synching to accounting software. Main benefit is how it has simplified our work flow. **Official Response from Alli:** > Thank you for sharing your feedback - we love knowing that FieldEdge is helping to simplify workflows! ### 26. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about FieldEdge?** I like how easy the program is to use to track each technician and there time on the job site. **What do you dislike about FieldEdge?** I wish that in our area it would have better service coverage. **Recommendations to others considering FieldEdge:** Great program for the price **What problems is FieldEdge solving and how is that benefiting you?** Each update seems to be fixing our problems as they occur. ### 27. I use FE for my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Keely B. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** FieldEdge has the best Customer Service! They always listen to my Feedback and ideas I may have. Grace is the best! **What do you dislike about FieldEdge?** Quickbooks get pissed off with FieldEdge sometimes and OT does not push over to QB. They are working on that for me. **What problems is FieldEdge solving and how is that benefiting you?** They always help me solve technical issues that may come up whether it’s the desktop version or for the app. ### 28. FieldEdge is great **Rating:** 4.5/5.0 stars **Reviewed by:** Amber V. | Office assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** I love the how easy it is to navigate in FieldEdge. The different colors to represent different projects make it easy to visually see where all your employees are at and how there projects are going. **What do you dislike about FieldEdge?** My least favorite thing about FieldEdge is how long it takes the Dispatch board to update. We are constantly refreshing our computer to get the most accurate and up to date information **What problems is FieldEdge solving and how is that benefiting you?** Our business is a fast paced HVAC company and FieldEdge is used to schedule, track, invoice, all aspects of the business is covered with FieldEdge program. ### 29. Service always meets my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** I can reach out to them through the chat. they quickly respond to any of my issues. **What do you dislike about FieldEdge?** I feel they should allow the system to have static crews for each day. Are jobs are always changing and we might have guys change one day to the next. this does not allow us to keep up with who worked with who. **What problems is FieldEdge solving and how is that benefiting you?** the problems I have had are when system creates to clients based on the phone that they have called from. wife/husband calls create separate accounts. not a biggie to fix. ### 30. Love Field Edge and the Support is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** The ease of use and the detail of information you get! **What do you dislike about FieldEdge?** Not much to dislike! I would like to see the dispatcher able to use a browser on their phone to be able to create work orders and assign jobs from their mobile instead of having to use a computer! **What problems is FieldEdge solving and how is that benefiting you?** Able to keep better track of potential jobs, assign work orders, and half the time it takes to do payroll! And it integrates with my quickbooks easily! ### 31. Excellent Customer Service - Kevin has been amazing with his expertise and timely response! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** When I have any issue the FE Team is very quick to respond with solutions and suggestions - **What do you dislike about FieldEdge?** I can only say there is still so much to learn about FieldEdge **Recommendations to others considering FieldEdge:** FE has helped mostly with our Service Dept and scheduling - we are currently rolling out with our Salesman to use FE as well. **What problems is FieldEdge solving and how is that benefiting you?** Our Service Dept is taking advantage of the FE software with their scheduling and in field services and this is helping our business tremendously ### 32. Very happy with this system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about FieldEdge?** The system is extremely easy to navigate **What do you dislike about FieldEdge?** Our only hope is for the ability to manage inventory to be added soon **What problems is FieldEdge solving and how is that benefiting you?** We are able to easily keep track of work order in any status, as well as invoices. Works well with Quick Books ### 33. FieldEdge User **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about FieldEdge?** I am a little bias, per my personal job title, however I feel the best part of FieldEdge is their Customer Service. I LOVE that i have the ability to Chat with my own little "Team" and that I don't have to call and wait and be on hold for long periods of time. They are always so friendly, and often hilarious--lifting my sprirts with whatever may be my issue. Our Customer Service Specialist Grace is incredible. She is so kind and SO easy to talk to.....it makes it so nice knowing that we have a specific person to assist us if we ever need anything. **What do you dislike about FieldEdge?** I often feel that there are too many options to go through to get to where I need to be. It can be difficult to train someone on the program due to the lengthy navagation time. I think the thing I get the most frustrated is the inability to backdate completed calls. We find the need to do this often, for a plethora of reasons. Due to the fact that you can't back date, our weekly numbers are often skewed and incorrect. In addition, running reports is extremely difficult for us. We are not able to print them, so we have to take the next step and download them to an excel spreadsheet that we have to alter to show information correctly. The screen at the bottom scrolls and will not print properly. **Recommendations to others considering FieldEdge:** It definitely serves it purpose and has an amazing team to back up any questions or issues you may have. **What problems is FieldEdge solving and how is that benefiting you?** I do not beleive that we have any outstanding issues with in fieldedge. My favorite benefit, as listed above, is by far the chat option...In addition to having a personalized specialist for our company. **Official Response from Alli:** > Thanks for the awesome review, Taylor! We're so glad to hear how much you enjoy working with our team - we feel the same about you! - and we'll definitely pass all of your feedback along. ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about FieldEdge?** FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue with me, unfortunately it did not resolve the issue. The representative had informed me that the case would be escalated. I reported the issue a few days ago and had seen a resolution to the issue almost immediately (compared to other providers). After completing training with FieldEdge, I can say the help center, which is provided, is very helpful for quick, hands-on learning. **What do you dislike about FieldEdge?** There were issues with the walk through tutorials, although when I contacted support they stated they would follow up with development for a resolution. The resolution was applied almost immediately. So far, I am pleased with FieldEdge. **What problems is FieldEdge solving and how is that benefiting you?** FieldEdge has improved productivity for me, as a user. **Official Response from Alli:** > Thank you for taking the time to share your feedback! It's great to hear that you've seen an increase in productivity, and that you've explored many of the resources that are available to you. ### 35. FieldEdge has transformed our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about FieldEdge?** Being able to manage the entire customer experience from lead to invoice has streamlined our company workflow and allowed us to manage significantly more work. Our customer success manager and all of the support teams are extremely responsive and helpful. **What do you dislike about FieldEdge?** The software does not have enough features to be able to fully manage some longer term larger jobs all within the system. **What problems is FieldEdge solving and how is that benefiting you?** We have been able to consolidate all of our customer and work order history information in a common space for the whole company to view and reference. Communication between the office and technicians has improved and Fieldedge has eliminated the need for constant calls/ follow ups with the office. Our quoting capacity has increased 100x. **Official Response from Alli:** > Thank you so much for your review! We love hearing about the efficiencies you've seen and appreciate you helping spread the word about FieldEdge. ### 36. Appreciate the response times and training! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina H. | Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about FieldEdge?** I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the Quickbooks integration and the ability to post timehseets from the software. **What do you dislike about FieldEdge?** I would appreciate more user directed reporting and custom email templates (reminders, paid receipts, different agreement reminders, etc) It would be great to sort things by department vs employees. I think more detailed how to videos or step by step instructions would be great in the future. **Recommendations to others considering FieldEdge:** Everyone uses their software differently. I think that understanding how the software is meant to be used and understanding how to utilize it with your company is the best thing you can do. Watch every tutorial available and utilize it to its fullest. **What problems is FieldEdge solving and how is that benefiting you?** Since starting with FieldEdge we have resolved numerous issues, mostly customizing things and ensuring correspondence to our customers is how we want it. We have appreciated the automated reminders, reminders for agreements, and the integration of reviewbuzz which has increased our online review profile. ### 37. FieldEdge **Rating:** 4.0/5.0 stars **Reviewed by:** Marsh W. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about FieldEdge?** For us, the functionality of FieldEdge to decent and contains enough features to be considered useful. **What do you dislike about FieldEdge?** The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak! **Recommendations to others considering FieldEdge:** Please be plenty prepared to expend a huge quantity of time during the pre-onboarding and within the onboarfing processes. If you believe it will take oly "X" amount of time to make the smooth transition and pre work for it, plan on a factor a 8-10X. **What problems is FieldEdge solving and how is that benefiting you?** The two main things we like about FieldEdge includes having to robo-call all of our preventative maintenance customers so that thwy will call back to schedule. Plus, we like the robo-call feature for the reminder calls and the traveling calls. ### 38. Lake Orion Plumbing Heating & Cooling Employee Review **Rating:** 4.0/5.0 stars **Reviewed by:** Makaila R. | FieldEdge Review, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about FieldEdge?** I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security. **What do you dislike about FieldEdge?** We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some days. When inputting or editing parts or customers some days the site can get very slow and often time out while in the middle of a task despite having very high speed wi-fi. Some conference calls do not resolve all problems that need to be solved. **Recommendations to others considering FieldEdge:** I would recommend that they try it out and they will find that they can connect everything they need for their business. **What problems is FieldEdge solving and how is that benefiting you?** We are solving many scheduling problems as well as problems with our prices. We are able to input all of our parts and services and export a version to print and go through to edit anything that needs to be fixed about each part's price or description. ### 39. FieldEdge has made dispatching and tracking simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about FieldEdge?** Having software that truly integrates with Quickbooks, and allows you to send invoices directly from the field is amazing! We are able to take payments in the field, and email the client an invoice at the time of service. My Techs have access to customer history while on site, which can help immensely in answering customer questions and concerns. This has been a great change! **What do you dislike about FieldEdge?** we've run into very few problems that haven't been easily solved, with a phone call or the online help tab. I would say that there have been a few glitches in our transition, but nothing that we haven't been able to overcome. **Recommendations to others considering FieldEdge:** After sampling and demoing many other options, this is the one that best fit our needs. **What problems is FieldEdge solving and how is that benefiting you?** We had a company goal to go paperless, or reduce it this year, and integrating FieldEdge has helped us with that. It has also helped with tracking and follow up for customers and quotes. ### 40. Very progressive and ever evolving partnership. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about FieldEdge?** I love the way FieldEdge continues to grow and evolve, always looking to change and grow with their clientele. We love the fact that they value feedback from the clients and work diligently to implement client ideas and suggestions for product improvement. **What do you dislike about FieldEdge?** Nothing really at this time. I would love to see more in-depth reporting for KPI practices but I believe they are already working on this area. **Recommendations to others considering FieldEdge:** Definitely give FieldEdge a go....you won't regret the move. **What problems is FieldEdge solving and how is that benefiting you?** Dispatching, invoice tracking, customer and agreement tracking. Everything is much easier and smoother when all located in one place. Our customer agreements have tripled within the first year of using FieldEdge. ### 41. Pretty good product **Rating:** 2.5/5.0 stars **Reviewed by:** Isabella B. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about FieldEdge?** Wintac is a simple software once you get to know it and are able to use it. If you know how to use Wintac it is fast and reliable. It is very visual pleasing because the display is displayed amazingly. It helps handle what I need to, and I like trying programs that helps with what I need help with. **What do you dislike about FieldEdge?** If you haven't used Wintac before then it's not easy to learn especially where it is very complicated if you don't know the different screens and what they mean. Software sometimes crashes while using it. **Recommendations to others considering FieldEdge:** You should really learn how to use Wintac before using or jumping ahead thinking you may figure it out because you think you're really good at doing things. Pay attention to the details in the tutorial of the program. **What problems is FieldEdge solving and how is that benefiting you?** I am not really solving problems with Wintac because I don't use it a whole lot, nor do I really need to use it, but it is a great program. The benefits for Wintac are really great. You can do all things that you need to with Wintac. The reason I do not really need it is because I am more of a blogger, and I love helping people find new programs, so I find and use new programs to me and tell people about it in my blogs. ### 42. Exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about FieldEdge?** FieldEdge has completely changed the game for us. We are now able to dispatch more efficiently-thus increasing profit. We were using a very antiquated program, paper invoicing-lots of double entry. FieldEdge is continually updating based on it's users recommendations. Great customer service and the best support staff ever out there! **What do you dislike about FieldEdge?** Can't really say there is anything I dislike about FieldEdge. I wish I had more time to fully utilize everything it has to offer! **Recommendations to others considering FieldEdge:** Not sure you will find another company that gives you everything FieldEdge has to offer for the price. Their customer service is the best you will find around. Ever evolving for the customer! **What problems is FieldEdge solving and how is that benefiting you?** We had no ability to track anything before. FieldEdge has many reports to run. Being able to customize the program to fit our business has allowed us to track what is important to us and has improved our focus for marketing. ### 43. So happy that we moved to the cloud. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about FieldEdge?** It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am. One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. The customer support through chat or a phone call is always very fast. If someone does not know the answer, they will reach out to someone who may know more than them. If I need help implementing something new into the program that is more time consuming, I always reach out to Juliun. He has been able to help me customize the program to work for my company. He is very patient and I feel like we have become great friends. I wish that everyone could be as responsive as he is. It's nice to know that I have one person to go to if I need anything. It's so frustrating when you have to explain your problem or question to a different person every time. Juliun helps me sort through these issues until they are taken care of. Switching from my last program has been made so much easier due to my customer success manager. **What do you dislike about FieldEdge?** The one thing that I dislike about the cloud service from Field Edge that it is not as fast as a non-cloud service. **What problems is FieldEdge solving and how is that benefiting you?** We love the service agreement integration. It makes everything so much easier to manage. Our customers have also appreciated the text feature that alerts them that a technician is on his way. ### 44. The Juliun Kinsey Difference **Rating:** 4.5/5.0 stars **Reviewed by:** John Howdy H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about FieldEdge?** Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$) and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer! **What do you dislike about FieldEdge?** At first, wasn't sure the company was listening to my concerns or not. Honestly, I almost walked away. One person changed all that by their actions. Futhermore, their technology staff really engaged (thanks Matt) and got me a better place. My only challenge with Field Edge today is having an OPEN SOURCE API that allows my callcenter to connect directly into Fieldedge to process my work. I do know Fieldedge is working on a solution **Recommendations to others considering FieldEdge:** Open Source API for call centers... **What problems is FieldEdge solving and how is that benefiting you?** TImely financials, dispatching in realtime, processing the transaction...Fieldedge is all a service company needs to run a successful business.... ### 45. Accelerate growth and improve efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about FieldEdge?** FieldEdge has transformed our service business from an inefficient organization that relied too much on paper and accepted too many mistakes to a company that is more informed, more connected, and is able to service our customers faster than ever before. **What do you dislike about FieldEdge?** The only negative is accepting that FieldEdge cannot realistically provide a solution for every product request. This is the reality of any software provider, and the only alternative is designing, building, and managing your own custom solution, which is expensive, demanding, and never complete. **Recommendations to others considering FieldEdge:** Make sure to discuss all aspects of your organization with FieldEdge prior to signing up. We missed several key operational needs that caused unexpected problems and delays after integration. FieldEdge helped us work through those, however we would have preferred those issues be addressed prior to implementation. **What problems is FieldEdge solving and how is that benefiting you?** Field Edge has enabled us to invoice, quote, and collect payment on-site; our dispatch team is able to schedule faster and assist technicians from the office; accounting task have reduced because of the instant, real-time connectivity FieldEdge has with Quickbooks; we have more insight and reporting for marketing, profitability, and more ### 46. Great Software!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle W. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about FieldEdge?** Fieldedge , has drastically changed our company and has helped us streamline our process to become more efficient. The seamless integration and purchase order aspect of the software has been great for parts management. Overall we have had a great experience with Fieldedge software. **What do you dislike about FieldEdge?** Navigation call progression is difficult at the beginning to understand but after time it all works pretty well. **What problems is FieldEdge solving and how is that benefiting you?** Our company was struggling in the past with tracking parts and providing quotes to customers. Fieldedge has solved that issue with seamless transition from work orders to quotes, and then to invoicing, making it easy for our office staff. ### 47. Wonderful CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about FieldEdge?** We have been with Field Edge since Aug of 2018. We had a rocky start to the onboarding process. It is gradually getting much better since we have gotten Megan Hardt as our customer service rep. She is wonderful. Always ready to help and show you what is needed and how to do it. **What do you dislike about FieldEdge?** The onboarding process was dreadful. Especially coming from an all inclusive program that had dispatching, invoicing and accounting. That was not at all taken into account with the training schedule or onboarding plan. **Recommendations to others considering FieldEdge:** Do your homework, ask for the training, don't be shy to ask for more time. It is time that will be well spent in the long run. You will not be having to go back and correcting what you did incorrectly on onboarding because you did not understand something. **What problems is FieldEdge solving and how is that benefiting you?** The history of the customer's are gradually getting more organized and the ease of being able to bring up the program anywhere is so beneficial. ### 48. FieldEdge is perfect for our needs and they really excel in customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about FieldEdge?** Our customer service rep Alyson Nicley is always on top of any concerns and gets us in touch with the right people when it comes down to something she can't handle herself. She is on tap when we need her and is truly all you can ask for in a customer service rep. **What do you dislike about FieldEdge?** Really, the people are great, and the software is awesome. There is not much we dislike, but we feel like we need to mention the sporadic outages. There has not been an outage for a while now, so fingers crossed that issue has been addressed. **What problems is FieldEdge solving and how is that benefiting you?** Paper invoices and manually dispatching (sending texts) required so much additional labor and office hours. The app really saves us hours in the office and in the field. We have become much more efficient for about 25% of the effort, its really great. ### 49. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Amy R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about FieldEdge?** With FieldEdge everything is now in one place. We can see our tech's as they move through the day, see in real-time what calls they have completed and what has been paid. I love that FieldEdge is constantly updating to meet the needs of customers. **What do you dislike about FieldEdge?** Seems to be a lot of glitches and it's to many steps to schedule a customer, it adds to a customers hold time as we schedule the customer before them. I also hate the fact that I can't change a priority flag on completed WO's. **What problems is FieldEdge solving and how is that benefiting you?** FieldEdge has improved tracking our expense / cost per job. ### 50. "Extraordinary item with amazing client administration!" **Rating:** 5.0/5.0 stars **Reviewed by:** Joann S. | Electrical Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about FieldEdge?** Their client administration and having our very own record administrator is helping us completely use Field Edge. Whenever we have an inquiry or not certain where something is in the product, we frequently have an answer the equivalent day....if not in only a few hours. I additionally welcome that they are continually updating and including new highlights that are being mentioned from clients. **What do you dislike about FieldEdge?** it's an incredible program, Honestly, I can't consider much I don't care for about Adobe Analytics. **Recommendations to others considering FieldEdge:** Ensure you execute the portable application in the field for your specialists right away. Having the client data and employment site history for the tech has been a gigantic improvement in productivity, yet additionally in client administration. **What problems is FieldEdge solving and how is that benefiting you?** We use Field Edge to mostly take and timetable administration calls and to make solicitations. The versatile application for the specialists and the mechanization for reaching the client when a tech is headed are only a little example of the efficiencies we are harvesting with Field Edge. We are dispensing with manual undertakings that the program does consequently in the characteristic movement of work process. ## FieldEdge Discussions - [What is FieldEdge used for?](https://www.g2.com/discussions/what-is-fieldedge-used-for) - [View FieldEdge pricing details and edition comparison](https://www.g2.com/products/fieldedge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+19%3A32%3A40+-0500&secure%5Bsession_id%5D=430080c8-2033-4047-bed1-866baf335d83&secure%5Btoken%5D=51ded5381b385d7344fdd84ffe2e571860a5c0559a4589a665fdac0b396e0b16&format=llm_user) ## FieldEdge Integrations - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## FieldEdge Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top FieldEdge Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (365 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews)