EDGE Reviews & Product Details

EDGE Overview

What is EDGE?

With the help of The Edge, jewelers can establish and maintain a balanced inventory that will optimize sales and investment while maintaining a strong cash flow.

EDGE Details
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Product Description

With the help of The Edge, jewelers can establish and maintain a balanced inventory that will optimize sales and investment while maintaining a strong cash flow.


Seller Details
Seller
Abbott & Shapiro, Inc.
Company Website
HQ Location
Shelton, CT
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EDGE Reviews

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Showing 9 EDGE reviews
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Manager, Digital Sales and Business Development
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Edge is strong as a CRM and inventory management. The Edge has great ability to track and store customer transactions giving report and insight data into customer buying totals and purchases. I'd say the strongest feature of the Edge is it's inventory management aspect. Strong reporting capabilities and insights into cost, sales performance and profits. Review collected by and hosted on G2.com.

What do you dislike?

Edge is not strong as a sales system of record. Meaning, is limited on creating tasks, reminders or features where your sales associates would document phone calls, emails or anything outside of an actual purchase. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Overall the Edge is a strong inventory management system as well as a database for purchases. Not too strong as a outbound sales system of record like a salesforce. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Edge solved most if not all of our inventory problems. Edge had super strong customer support. Generally you would submit a request to get helped and would receive a call a few hours later. It was mostly needing to download most recent version. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The edge is awesome , it has such a great way of having all of your business items in one place. The vendor info, the point of sale, and the customer support. Review collected by and hosted on G2.com.

What do you dislike?

Very few things that I dislike about the edge, only if it is slow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I love it, it is one of the easiest POS systems I have ever encountered Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has everything you need within one page as I stated before Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Helpful Staff and very easy to have all customer and vendor information in one simple program Review collected by and hosted on G2.com.

What do you dislike?

very few things that I dislike, but for the most part I love everything Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it! It is super easy to do and the support team is very nice and helpful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client DAtabase and seeing everything you need Review collected by and hosted on G2.com.

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Manager
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I recommend it to anyone that asks about the software. There is SO MUCH that it can do for you. If you are in the jewelry industry the software is a must have. It does so much on the surface, and even more if you dig down and understand what it's really capable of. Review collected by and hosted on G2.com.

What do you dislike?

There's not much to dislike. I can't think of anything. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's the only software we need and use. It integrates with our website so all of our pictures and inventory are on our site without any complications. We used other information groups, but have discontinued that as the Edge does it all. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Edge's POS system allows us to have all of our customer and vendor information together with our inventory in one place. Most everything we do as a jewelry business is facilitated and simplified by working through The Edge. Review collected by and hosted on G2.com.

What do you dislike?

Because we rely on the system so heavily, it is very difficult to deal with system outages, which happen fairly regularly. We also have had problems accessing their customer service because we are open at times where their customer service is closed, and we tend to have problems with The Edge at those times. Also, there are certain limitations to the program that force you to work in a very systematic way instead of what might be intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The more information you populate The Edge with, the more useful it becomes. HOWEVER, keep hard copies of things on hand in case it crashes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to keep a record of our client's repairs and purchases on this system, as well as where everything is in our store. It allows us to make our clients feel comfortable that we have control over all of their pieces at every moment. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The layout is very easy to use. No need on any type of explanation from anyone its so easy Review collected by and hosted on G2.com.

What do you dislike?

Proprietary so no one else has this CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Profiling and data integrity. More organized due to categories in Edge Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The inventory management reports are my favorite. Review collected by and hosted on G2.com.

What do you dislike?

No pictures on the levels reports. Makes it difficult at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software can really allow.your business to expand. Thinking about a plan Very thoroughly for catergories and different aspects is crucial to avoiding future problems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clienteling abilities and wish lists help to gain sales volume. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Makes estimating easier. Easy to get accurate bids out the door. Review collected by and hosted on G2.com.

What do you dislike?

It's not very user friendly when it comes to the project management aspect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try QuickBid from OnCenter Software first. Much better for all around performance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Turning around estimates in a timely manner Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Edge is very advanced and has impressive capabilities. Review collected by and hosted on G2.com.

What do you dislike?

Can be complicated. The trainings are needed to understand and appreciate how much it can do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory and sales Review collected by and hosted on G2.com.

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