Podium Features

Based on 630 Podium reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Based on 518 Podium reviews. Allows users to get real-time information on competitors performance and reputation.

Based on 559 Podium reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 524 Podium reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 648 Podium reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 518 Podium reviews. Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns. This feature was mentioned in 199 Podium reviews.

Helps manage ad messaging and measures the full impact of digital advertising campaigns. 511 reviewers of Podium have provided feedback on this feature.

Gives visibility into employee performance and each individual's impact on reputation initiatives. 503 reviewers of Podium have provided feedback on this feature.

Based on 503 Podium reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Based on 698 Podium reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 723 Podium reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. 509 reviewers of Podium have provided feedback on this feature.

Based on 664 Podium reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 295 Podium reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 616 Podium reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 677 Podium reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 646 Podium reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 628 Podium reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 634 Podium reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 599 Podium reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Enables users to place phone calls over the internet. This feature was mentioned in 42 Podium reviews.

Based on 37 Podium reviews. Enables users to contact one anothers through mobile phones and landlines.

Offers users the option to play music for contacts who are on hold. 39 reviewers of Podium have provided feedback on this feature.

Based on 39 Podium reviews. Offers users a unique number that can be dialed from anywhere.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

As reported in 158 Podium reviews. Mapped-out responses for conversations.

Based on 207 Podium reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 222 Podium reviews. Live human component of conversations.

Based on 212 Podium reviews. Conversations enacted over social media.

Based on 221 Podium reviews. Conversations enacted through embedding or pop-ups on websites.

As reported in 237 Podium reviews. Conversations enacted through text message (SMS).

As reported in 195 Podium reviews. Conversations enacted through other channels.

Software incorporates multiple digital communications channels. This feature was mentioned in 324 Podium reviews.

As reported in 322 Podium reviews. Allows incorporation of inbound contacts from non-marketing channels.

Overall quality of customer targeting based on needs or situations. 153 reviewers of Podium have provided feedback on this feature.

Based on 155 Podium reviews. Creation and modification of customer profiles based on conversations.

Based on 222 Podium reviews. Reporting based around specific and overall conversation results.

As reported in 222 Podium reviews. Capture and organization of leads from conversations.

Based on 222 Podium reviews. Success rate of conversations leading to customer purchases.

Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 65 Podium reviews.

Based on 64 Podium reviews. Connects to external systems and applications as needed to complete team workflows.

Based on 65 Podium reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

Based on 65 Podium reviews. Has a centralized dashboard for users to interact with

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. 65 reviewers of Podium have provided feedback on this feature.

Based on 63 Podium reviews. Provides a cloud based version of the platform

Based on 65 Podium reviews. Is accessible from a mobile device and by users on the go.

Contains in-application messaging abilities This feature was mentioned in 65 Podium reviews.

Automates some or all operation related tasks This feature was mentioned in 62 Podium reviews.

Based on 229 Podium reviews and verified by the G2 Product R&D team. Enables users to send mass text message campaigns

Based on 239 Podium reviews and verified by the G2 Product R&D team. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 186 reviewers of Podium have provided feedback on this feature.

Based on 238 Podium reviews and verified by the G2 Product R&D team. Provides automatic text message replies to recipients

Based on 213 Podium reviews and verified by the G2 Product R&D team. Provides automatic URL shortening to use less characters via text

Based on 215 Podium reviews and verified by the G2 Product R&D team. Sends out multimedia via text messages, such as coupons, pictures, and audio

Based on 233 Podium reviews and verified by the G2 Product R&D team. Offers features for personalizing text messages based on customer information or past behavior

Based on 216 Podium reviews and verified by the G2 Product R&D team. Allows users to establish automated workflows and triggers to deliver transactional text messages

Allows planning and deployment of an overall communications strategy. This feature was mentioned in 338 Podium reviews.

As reported in 373 Podium reviews. Outbound communications are segmented and personalized.

As reported in 364 Podium reviews. Inbound contacts are identified and handled based on history.

As reported in 337 Podium reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Allows users to leave notes or comments on emails or relevant cases. 86 reviewers of Podium have provided feedback on this feature.

Allows users to create canned answers or templates for email responses. 87 reviewers of Podium have provided feedback on this feature.

As reported in 86 Podium reviews. Integrates without outside software to provide additional functionality or pull information.

Based on 86 Podium reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Based on 14 Podium reviews. Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 14 reviewers of Podium have provided feedback on this feature.

Can have a natural, human-like conversation with an interlocator. 14 reviewers of Podium have provided feedback on this feature.

As reported in 32 Podium reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 33 Podium reviews.

As reported in 33 Podium reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 32 Podium reviews.

Based on 14 Podium reviews. Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 15 Podium reviews.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 14 Podium reviews.

As reported in 31 Podium reviews. Has the ability to customize look and feel of chatbot to match` company branding.

As reported in 31 Podium reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

As reported in 32 Podium reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 31 Podium reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 223 Podium reviews and verified by the G2 Product R&D team. Provides pre-built or customizable performance reports

Based on 223 Podium reviews and verified by the G2 Product R&D team. Automates tasks and features for added convenience

Based on 201 Podium reviews and verified by the G2 Product R&D team. Text enables landline phones so users can receive text messages sent to an existing business number

Based on 206 Podium reviews and verified by the G2 Product R&D team. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Identifies the customer and personalizes interaction at every touchpoint. 294 reviewers of Podium have provided feedback on this feature.

As reported in 252 Podium reviews. Allows multiple related channels to interact at once to reduce transfers.

As reported in 165 Podium reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 179 Podium reviews. Provides features for sending outbound messages to engage customers through proactive support.

As reported in 257 Podium reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. 165 reviewers of Podium have provided feedback on this feature.

Based on 167 Podium reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 173 Podium reviews.

Ensures consistent performance, delivering reliable outputs based on user prompts. This feature was mentioned in 39 Podium reviews.

Based on 40 Podium reviews. Implements stringent measures to protect user data and ensure privacy.

As reported in 41 Podium reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

Based on 40 Podium reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 40 Podium reviews.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. 40 reviewers of Podium have provided feedback on this feature.

Offers a high degree of customization to meet individual user or business requirements. This feature was mentioned in 39 Podium reviews.

Features robust learning mechanisms, improving responses over time based on past user interactions. This feature was mentioned in 40 Podium reviews.

As reported in 41 Podium reviews. Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses. This feature was mentioned in 41 Podium reviews.

As reported in 41 Podium reviews. Produces content that is accurate, factually correct, and relevant to the user's query.

Based on 41 Podium reviews. Regularly receives updates that contribute to continuous improvement of the product.

As reported in 40 Podium reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. This feature was mentioned in 39 Podium reviews.

As reported in 32 Podium reviews. Allows users to generate text based on a text prompt.

As reported in 31 Podium reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 15 reviewers of Podium have provided feedback on this feature.

As reported in 14 Podium reviews. Condenses long documents or text into a brief summary.

As reported in 246 Podium reviews. Allows users to generate text based on a text prompt.

As reported in 243 Podium reviews. Condenses long documents or text into a brief summary.

Based on 152 Podium reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 154 Podium reviews.

Allows users to generate text based on a text prompt. 234 reviewers of Podium have provided feedback on this feature.

Condenses long documents or text into a brief summary. 229 reviewers of Podium have provided feedback on this feature.

As reported in 138 Podium reviews. Allows users to generate text based on a text prompt.

Based on 15 Podium reviews. Allows users to automate responses to customer inquiries across various channels.

Based on 18 Podium reviews. Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads. This feature was mentioned in 16 Podium reviews.

Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 15 Podium reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 16 Podium reviews.

Based on 14 Podium reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 14 Podium reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 15 Podium reviews.

Based on 14 Podium reviews. Allows the AI agent to identify and resolve issues without user intervention.

Based on 11 Podium reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.

As reported in 11 Podium reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.

As reported in 10 Podium reviews. Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

As reported in 11 Podium reviews. Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions. This feature was mentioned in 10 Podium reviews.

Based on 10 Podium reviews. Supports SIP trunking services for local and long-distance calls.

Capability to perform complex tasks without constant human input 24 reviewers of Podium have provided feedback on this feature.

Ability to break down and plan multi-step processes This feature was mentioned in 24 Podium reviews.

Based on 24 Podium reviews. Works across multiple software systems or databases

Based on 24 Podium reviews. Engages in human-like conversation for task delegation

Based on 24 Podium reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 24 reviewers of Podium have provided feedback on this feature.

Capability to perform complex tasks without constant human input This feature was mentioned in 11 Podium reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 11 Podium reviews.

Works across multiple software systems or databases This feature was mentioned in 11 Podium reviews.

Improves performance based on feedback and experience This feature was mentioned in 11 Podium reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 11 Podium reviews.

As reported in 11 Podium reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input 13 reviewers of Podium have provided feedback on this feature.

Ability to break down and plan multi-step processes This feature was mentioned in 13 Podium reviews.

Works across multiple software systems or databases This feature was mentioned in 13 Podium reviews.

Based on 13 Podium reviews. Improves performance based on feedback and experience

As reported in 13 Podium reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 13 Podium reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 13 Podium reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input 22 reviewers of Podium have provided feedback on this feature.

Makes informed choices based on available data and objectives This feature was mentioned in 22 Podium reviews.

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.