# 360 SMS APP Reviews **Vendor:** 360SMS App **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 81 ## About 360 SMS APP 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. ## 360 SMS APP Pros & Cons **What users like:** - Users value the **ease of use** of 360 SMS APP, making it accessible for everyone regardless of skill level. (1 reviews) - Users find 360 SMS APP **intuitive and user-friendly** , making it accessible for diverse skill levels. (1 reviews) - Users value the **native Salesforce integration** of 360 SMS APP, enhancing their workflow efficiency seamlessly. (1 reviews) - Users value the **user-friendly interface** of 360 SMS APP, making it accessible for all skill levels. (1 reviews) **What users dislike:** - Users often face **non-responsive support** , with AI assistance failing to provide effective solutions when needed. (1 reviews) - Users report **poor customer support** , citing non-responsive teams and ineffective AI assistance that fails to resolve issues. (1 reviews) ## 360 SMS APP Reviews ### 1. Automatic Salesforce-Triggered Texts That Save Time and Cut Manual Work **Rating:** 5.0/5.0 stars **Reviewed by:** Poorvi W. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 360 SMS APP?** You can trigger texts automatically (like reminders, follow-ups, or alerts) based on actions in Salesforce. This is huge for saving time and reducing manual work. **What do you dislike about 360 SMS APP?** Its hard to install and get working plus limited AI customisation **What problems is 360 SMS APP solving and how is that benefiting you?** Better tracking of customer interactions- no need to switch between different apps. It benefits us by saving time, increasing productivity, and helping build stronger customer relationships. ### 2. Direct Customer Connection That Keeps Projects on Track **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald P. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 360 SMS APP?** I love being able to connect directly with our customers about any project and its progress. **What do you dislike about 360 SMS APP?** I would like to be able to have a translator available for certain clients. **What problems is 360 SMS APP solving and how is that benefiting you?** It allows us to connect with customers and collaborate on issues in real time. ### 3. Simple yet effective. **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher M. | Facility Safety Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about 360 SMS APP?** 360 is very user friendly which is very important when adhering to a wide variety of people with different skills. **What do you dislike about 360 SMS APP?** I cant think of anything negative to say about 360. **What problems is 360 SMS APP solving and how is that benefiting you?** None that I am aware of. ### 4. Non responsive and glitches **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about 360 SMS APP?** Native to Salesforce is one of the main reasons we selected them **What do you dislike about 360 SMS APP?** Non Responsive team, AI support is present but doesnt work **What problems is 360 SMS APP solving and how is that benefiting you?** The team did not setup the product as per the requirement, also the Ai features are not working ### 5. Room for improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Bradley F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about 360 SMS APP?** I like the salesforce intergration and how it can be customized. **What do you dislike about 360 SMS APP?** Starting to lack in required features to be successful. The AI is not customizable to know about your company. There is no Apple messaging. I feel like SMS360 is starting to fall behind. **What problems is 360 SMS APP solving and how is that benefiting you?** We are doing a bunch of 1 to 1 communication with our customers. We find it easy and fast to get responses from them. This is also a good solution to mass text customers if you use the shortcode. ### 6. Excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Jule S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about 360 SMS APP?** What I love most about 360SMS is its integration with Salesforce. The app blends into the Salesforce environment, making it easy to navigate. The user-friendly interface ensures a smooth experience for our users, allowing for efficient communication through SMS. It's a powerful tool that simplifies SMS management directly from Salesforce UI. **What do you dislike about 360 SMS APP?** While 360SMS is generally robust, I find the scheduling options for dynamic reports a bit limited. It would be beneficial to have more flexibility in scheduling SMS based on dynamic report criteria. Please correct me if this is possible with the 360SMSApp. Also, a feature to streamline the process of handling incoming messages, like automated categorisation, would enhance our user experience. **What problems is 360 SMS APP solving and how is that benefiting you?** 360SMS is instrumental in fostering connections with our volunteers, driving campaign engagement, and nurturing donor relationships. Its mobile-centric approach empowers us to reach supporters effectively, ensuring timely communication, event invitations, and personalised interactions. ### 7. Very Good Support **Rating:** 5.0/5.0 stars **Reviewed by:** Debmalya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about 360 SMS APP?** The 360 SMS APP's appeal lies in its seamless integration with Salesforce, providing a unified platform for efficient SMS communication management. Two-way communication enhances user convenience, while automation features and workflow integration boost productivity. Customization options enable personalized messages using Salesforce data for targeted communication. The app's compliance with SMS regulations and robust security measures underscores its commitment to data protection. Detailed reporting and analytics offer valuable insights into SMS campaign performance. The user-friendly interface ensures a positive and intuitive experience for users. **What do you dislike about 360 SMS APP?** Cost Considerations: The pricing structure or overall cost of the 360 SMS APP may be a drawback for some users, especially if they perceive it as not providing sufficient value for the investment. **What problems is 360 SMS APP solving and how is that benefiting you?** It helped me lot in sending the whatsapp campaings. ### 8. 360 SMS: Streamlined Communication Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Monika R. | Email Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about 360 SMS APP?** USPs: Ease of Implementation. Good Customer Support Ease of Use I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement. **What do you dislike about 360 SMS APP?** As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience. **What problems is 360 SMS APP solving and how is that benefiting you?** The 360 SMS App addresses several communication challenges by streamlining mass texting, chat/messaging, and SMS within Salesforce. This integration enhances communication efficiency, allowing for quick and personalized interactions with clients. The ability to send mass texts effortlessly is particularly beneficial for outreach and engagement campaigns. The real-time chat/messaging feature facilitates prompt responses, contributing to improved client satisfaction and overall communication effectiveness. In essence, the app helps overcome communication barriers, leading to enhanced engagement, responsiveness, and streamlined communication processes. ### 9. Good Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kvns C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about 360 SMS APP?** Ease of use Dedicated Customer support Seamless integration **What do you dislike about 360 SMS APP?** Nothing. Every thing is fine. Going well **What problems is 360 SMS APP solving and how is that benefiting you?** We can share product related details instantly over whatsapp and we are able to have effective communication with customers ### 10. Ashutosh Chauhan was very helpful solving my texting problems **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Executive Assistant/Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about 360 SMS APP?** The best thing about the 360 SMS App is being able to text many people at a time and that I can schedule texts ahead of time. The support team is really great and on top of it. **What do you dislike about 360 SMS APP?** It is very user friendly, but having to contact support to figure out an issue instead of figuring it out myself **What problems is 360 SMS APP solving and how is that benefiting you?** Mass texting and logging in Salesforce. ### 11. Wonderful Product, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey P. | Systems Admin, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about 360 SMS APP?** We have only recently started using the 360 SMS App, but as each day goes by we learn more about how wonderful of a product it is. We are excited to leverage every feature in order to further facilitate communication with our leads, and our customers! The support is also absolutely top notch. A huge thank you to Deeptansh, Yash, and Daskh for all of their help in activating and getting the app ready to go in our Production org. Very friendly and supportive! Thank you. **What do you dislike about 360 SMS APP?** Again, we absolutely love the app, and have no issues with it whatsoever. The excellent support as well makes it a breeze to get past any issues that have occured/may occur. Thank you again to the 360 SMS Team (Deeptansh, Yash, Daskh, Justin, Shaurya, and many others) for the support! **What problems is 360 SMS APP solving and how is that benefiting you?** The app helps us reach our customers in different ways that before, was not possible with the standard Salesforce Production. It will also help us further improve our marketing capabilities to prospective leads/customers. ### 12. 10/10 Support, 10/10 Product **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about 360 SMS APP?** I have been using this SMS product integrated with Salesforce for several months now, and I must say, it has completely transformed the way we handle our sales communication. The seamless integration with Salesforce makes it incredibly easy to send personalized SMS messages to our leads and clients directly from the platform. What truly sets this product apart, however, is the exceptional support team behind it. Whenever we encountered any questions or minor hiccups during setup, their support team was there to assist us promptly. Their responsiveness and knowledge have been beyond impressive, ensuring that we were up and running smoothly in no time. The automation features have been a game-changer for our sales team, allowing us to send targeted messages and follow-ups at the right time, leading to increased engagement and conversions. The reporting and analytics functionalities have also been incredibly helpful in analyzing the effectiveness of our SMS campaigns. Additionally, the user interface is intuitive and easy to navigate, making it simple for team members to get on board quickly without extensive training. This SMS product has seamlessly integrated into our existing workflows, saving us time and effort while enhancing our customer communication. In summary, I highly recommend this SMS product for Salesforce users. The product itself is excellent, but the standout feature is the top-notch support team that goes above and beyond to ensure a smooth experience. With this tool at your disposal, you'll undoubtedly see a positive impact on your sales efforts and customer relationships. Kudos to the support team for their outstanding work! Special thank you to Rohit Ahuja, Shripad, and Sanket Moon **What do you dislike about 360 SMS APP?** Nothing, defenitely takes development knowledge / background to grasp the product. However, most features are built directly for end users. **What problems is 360 SMS APP solving and how is that benefiting you?** The integration with Salesforce is seamless, making it a breeze to set up and manage automated text campaigns ### 13. Must have app for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about 360 SMS APP?** 360 SMS is a native salesforce application. Unlike other 3rd party SMS/CTI apps, 360 SMS has all the data and the configurations stored in Salesforce. It's a very flexible tool for creating automations for sending messages, scheduling them to go on a specified date and most importantly on a specified time. It also considers the customer's time zones for sending the messages so you don't have to worry about the messages getting delivered at odd times. It also has a chat bot functionality which when combined with flows can be used to gather customer insights by sending the meaningful questions and capturing their responses in Salesforce. **What do you dislike about 360 SMS APP?** Sometimes I face issues with SMS deliveries. However, when compared to competitor apps, it's beats them all. The support is very prompt in rectifying the issues. **What problems is 360 SMS APP solving and how is that benefiting you?** We have all types of use cases for 360 SMS - Drip Campaigns, iTexts, Voicemails, etc. ### 14. Review on G2 SMS App - Good **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about 360 SMS APP?** It delivers the SMS almost immediately, and rarely has issues in general **What do you dislike about 360 SMS APP?** When there are issues, it took time to resolve. Ususally need to go through plenty of email exchanges. Not sure if there is a support number to call or direct chat via MS Teams (or other channel) for quicker resolution. **What problems is 360 SMS APP solving and how is that benefiting you?** Users in certain countries likes to communicate to the candidates and possibly clients via SMS. This feature help them to integrate the comms process into single salesforce portal ### 15. Good automatic verification tool but takes a while to fix issues **Rating:** 2.5/5.0 stars **Reviewed by:** Olga K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about 360 SMS APP?** Quick verification of our leads which helped us decrease our bounce rates by more than half and thus increase our deliverability and the likelyhood of our emails being seen **What do you dislike about 360 SMS APP?** While we had a very smooth relationship for over a year, once we faced an issue and started digging deaper into the smoothness of the process, some issues rose to the surface end of May. Not it's end of July and they are still being fixed which is a lot longer than I would like. Even though our rep has been contantly communicating with us, the backend fix is delayed. **What problems is 360 SMS APP solving and how is that benefiting you?** We verify lead emails that come into the system right away and only transfer the verified ones into SFMC from where we then send email campaigns to get them to convert. ### 16. One of the best SMS App for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Indu B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about 360 SMS APP?** It is easy to set up. It offers a wide range of features like we can send SMS, Bulk SMS, Scheduled SMS, ringless voice mails, etc. The best it has is to automate text messages which is amazing. Overall experience with this SMS app is excellent. **What do you dislike about 360 SMS APP?** Sometimes while sending the bulk SMS I found that some of the receivers were not able to get the messages but that was a temporary issue and was fixed by the 360 SMS team **What problems is 360 SMS APP solving and how is that benefiting you?** It helps me to send one-to-one SMS, It helps me to increase productivity when I need to send the same SMS to many users using its SEND BULK SMS feature, It offers me to send ringless voice mails which is an excellent feature. The feature that I like and use the most is automating the text and Scheduled SMS. ### 17. Excellent support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about 360 SMS APP?** The integration with our CRM solution was very seemless. The support team is responsive, knowledgeable, and goes the extra mile to resolve any issues we encounter. **What do you dislike about 360 SMS APP?** The UI can be a bit more modern. A bit slow while sending WhatsApp messages in bulk. **What problems is 360 SMS APP solving and how is that benefiting you?** Sending marketing messages via SMS and WhatsApp channels. ### 18. Ashutosh Chauhan was Very Helpful Solving my Issue. Thank You! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about 360 SMS APP?** Ease of use with setup and end use, and customer support **What do you dislike about 360 SMS APP?** No Complaints this far, everything has been great. **What problems is 360 SMS APP solving and how is that benefiting you?** Customer out reach and retargeting campaigns ### 19. Good Service **Rating:** 4.0/5.0 stars **Reviewed by:** Sean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about 360 SMS APP?** The product provides solution for what we need. Customer service is on it. I have been helped my many different reps -including Gourav. I haven't compared too much to others. At the time of needing the service, 360 was the only native product to Salesforce that we needed. **What do you dislike about 360 SMS APP?** Sometimes it feels clunky. Their SMS user interface is not that friendly for mass reading of SMS. It is very developer based and sometimes I feel lacks the user friendliness of a non-developer user. **What problems is 360 SMS APP solving and how is that benefiting you?** Mass marketing through SMS. We also use their phone service. They have a lot of integrations with SF that we use a decent amount of. ### 20. Great App, Great Team, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Florian E. | IT Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about 360 SMS APP?** The app itself of course and the great support team. They respond to the questions, understand the problem and find a suitable solution within a very short time. Simply great **What do you dislike about 360 SMS APP?** Sometimes it was difficult to understand everything during the phone calls, but this may be due to the connection between Germany and India. **What problems is 360 SMS APP solving and how is that benefiting you?** To get in touch with our candidates and to get a response. With 360SMS App we can reach our candidates via What's App and got a swift and high response rate. Asynchronous communication via messenger is the communication channel of our target group and 360SMS app offers us the possibility to ### 21. Really good App for Whatsapp on salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal J. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about 360 SMS APP?** 1. Meets all user requirements 2. Service Quality is top notch 3. Easy to Use 4. Great functionalities 5. Easy to integrate multiple whatsapp accounts **What do you dislike about 360 SMS APP?** Nothing really, we have been able to meet all our requirements **What problems is 360 SMS APP solving and how is that benefiting you?** Marketing and Sales via Whatsapp ### 22. Always Responsive Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about 360 SMS APP?** It's integrated with salesforce so it's user-friendly and easy to use. Support staff are very responsive to all inquiries I make. Experienced and knowledgeable support staff are genuinely friendly and gracious, easy to work with. **What do you dislike about 360 SMS APP?** Manager users must have a particular license to be able to view user sms reports. **Recommendations to others considering 360 SMS APP:** If your 360SMS team installs the managed app and constructs the initial configuration for your business, be well aware of and clearly understand each setting in object setup and general settings to ensure that you've configured the app in the most effective way for your business. The documentation (https://360smsapp.com/wp-content/uploads/2018/12/360-SMS-Configuration-Guide-1.pdf) available online today has improved greatly. **What problems is 360 SMS APP solving and how is that benefiting you?** Texting is the preferred way of communicating per our audience, so having the convenience integrated with our CRM and being able to respond immediately is business critical. ### 23. Efficient and user-friendly sms tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saud A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about 360 SMS APP?** I'm highly satisfied with the 360 SMS App. Its diverse features, including bulk SMS, automated campaigns, and Salesforce CRM integration, greatly streamline our business communication. The team's excellent customer service and consistent updates reflect their commitment to user needs. Highly recommended! **What do you dislike about 360 SMS APP?** I've been thoroughly satisfied with the 360 SMS App and its performance. At this point, I have not encountered any significant issues or aspects that I dislike. Its diverse functionalities and ease of use have consistently met my communication needs. **What problems is 360 SMS APP solving and how is that benefiting you?** The 360 SMS App enhances my business communication by automating SMS campaigns, enabling efficient mass messaging, and supporting two-way customer interactions. It integrates smoothly with Salesforce CRM for improved customer communication tracking, while its real-time messaging feature ensures prompt responses. Overall, it simplifies and streamlines my communication tasks. ### 24. Business Systems Analyst and Salesforce Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Kim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about 360 SMS APP?** We use 360SMS in Salesforce for our main sms tool. I love that it is a native integration with Salesforce and they have been able to automate everything I have requested. The tool allows our salespeople to be very efficient with follow up and initial customer service. **What do you dislike about 360 SMS APP?** Group texting. It's not a downside to 360SMS. It's a functionality we need inside salesforce through 360SMS but the technology in the SMS industry just isn't there yet. **What problems is 360 SMS APP solving and how is that benefiting you?** Reliable and Seamless SMS functionality with automations that lead to efficiency. ### 25. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about 360 SMS APP?** The support team is great. They respond quickly and get to the bottom of the issue. Most recently, Pankaj, Kshitij, and Ankita Kanwar helped me resolve some configuration issues in a flash. **What do you dislike about 360 SMS APP?** Pictures should be able to be marked up and sent back. **What problems is 360 SMS APP solving and how is that benefiting you?** Receiving support issues and replying with pre-configured templates containing literature and images to help solve their issue. This has allowed our technical support team to help more people and not be tied up on the phone talking as long. ### 26. Increase the efficiency of your sales teams with 360 SMS **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | ACCOUNT MANAGER, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2023 **What do you like best about 360 SMS APP?** With 360 SMS offering various features and advantages that make it useful for diverse situations. For example, it improves direct and effective communication, allows for the automation and scheduling of messages, helps with personalization and segmentation, the registration of prospects, and the integration of existing systems. In addition to providing security and regulatory compliance. **What do you dislike about 360 SMS APP?** As in any application, it is important to keep in mind that each tool has its strengths and limitations. Although 360 SMS offers various advantages, there are also some considerations or less useful aspects, for example: the dependence on network connectivity, additional costs and limitations in SMS protocols, and depending on the country where you use it, you may be exposed to regulatory restrictions and could face some competition and saturation of the text message channel. **What problems is 360 SMS APP solving and how is that benefiting you?** Four important problems you can solve with 360 SM, as it improves communication with customers, saving through automation. It enhances marketing effectiveness, in addition to optimizing sales processes by managing events and appointments. And of course, it helps improve internal coordination. ### 27. Best Feedback from 360 **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about 360 SMS APP?** The 360 Product is easy to use and Very helpfull, Support persons are very ineractive and friendly. Overall best Support team. Pankaj and Shripad were very helpfull and resolved my issue in Seconds, which was very effective. I personally worked with Pankaj alot of times and every time it was always a pleasure working with him. **What do you dislike about 360 SMS APP?** Their's nothing in this app which a person can not like. **What problems is 360 SMS APP solving and how is that benefiting you?** It is used to send bulk SMS out from the org ### 28. Great team of developers with awesome response times. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Chief Technical Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about 360 SMS APP?** Automated texting, scheduled texting, campaign SMS dripping. All of these features helped our sales time be more productive and accounted for better conversion. **What do you dislike about 360 SMS APP?** Some of the inbound SMS routing could be improved, but overall I am satisfied with the product. **What problems is 360 SMS APP solving and how is that benefiting you?** Better and more timely communication with leads. A consitent message for alll prospects. We are more productive by utilizing list SMS messages. We expect conversion to increase. ### 29. 360 My oh My!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about 360 SMS APP?** It is a very customizeable NATIVE salesforce app. It is easy to use with both out of the box salesforce objects and custom ones. The product does have ocasional hiccups but the 360 support team especially Yash, Harsh,Tarun, Sahil , Shobit and Gourav are quick to repond and engage thier dev resources when needed! Most important thing to remember is 360 takes your requests seriously and is willing to accomodate customizations that work for you. **What do you dislike about 360 SMS APP?** Since there are so many customizeable pieces of the configuration it can take some time to fully dial in the product to individual customer needs. Users must have basic salesforce knowledge to administer and maintain. **What problems is 360 SMS APP solving and how is that benefiting you?** 360 helps us provide multi chjannel communication to our clients in addition to our marketing recipeants . It is one of the easiest international texting and calling soloutions on the market , and you seriously cant beat the price!! ### 30. One of the Best app for messaging **Rating:** 4.5/5.0 stars **Reviewed by:** RUCHIKA G. | QA Support consultant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about 360 SMS APP?** The best thing about 360 SMS is that you can send messge from various providers and it supports messaging to instagram,facebook ,whatsapp to the users.You can also send message to the group of users by creating reports also. **What do you dislike about 360 SMS APP?** There is nothing that I dislike about this app .More and more updates and functionalities are implemented in this app .So ,making it more user friendly. **What problems is 360 SMS APP solving and how is that benefiting you?** It is making our team to message salesforce users,leads all at once.Never faced any outgoing and incoming issues till now.I can also send campaigns,templates,images,link,Surveys through this app.Helping alot and making my stuff easier. ### 31. Easy integration with SF and great tech support **Rating:** 4.0/5.0 stars **Reviewed by:** Pranit C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about 360 SMS APP?** 360 SMS integrated very easily with our SF. Their support team especially Kshitij was very helpful with the launch. **What do you dislike about 360 SMS APP?** So far so good, I believe the UX could use a little bit of work but other than that it's a good product. **What problems is 360 SMS APP solving and how is that benefiting you?** I am using 360 SMS for better outreach with our clients. It has beneffited me especially with the SMS and VM options. ### 32. Great experience and excellent customer service/support. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about 360 SMS APP?** 360 SMS is a great software if you want to implement and automatize communication with clients and potential leads. They are very knowledgeable and have many features in their packages. **What do you dislike about 360 SMS APP?** Nothing! They are very responsive anytime I have an issue, and get a solution right away. I highly recommend 360 SMS to all companies that are struggling with communication with their clients. **What problems is 360 SMS APP solving and how is that benefiting you?** I had issues when trying to send SMS inside the contacts object in Salesforce, and they responded very quickly and solved the problem in a timely manner. They really take care of their clients. ### 33. Great help! **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about 360 SMS APP?** As a Salesforce Admin, I find that the app itself does not require much maintenance as the 360 SMS team is of great assistance. Thank you Ashutosh & Deeptansh! **What do you dislike about 360 SMS APP?** I wish that I did not need a license myself in order to gain visibility as an Admin, however with the little maintenance the app needs, it is not a large problem. **What problems is 360 SMS APP solving and how is that benefiting you?** We actually use the app for onboarding and support, and its of good value to us to have that consistent communication with our customer base. ### 34. Best Communication App **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin A. | Senior Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2023 **What do you like best about 360 SMS APP?** This app supports all the communication channels like sms, whatsapp, viber, etc **What do you dislike about 360 SMS APP?** UI needs to be updated and the app is little bit slow in functioning, (1-2 sec delay) **What problems is 360 SMS APP solving and how is that benefiting you?** It makes the business communication very smooth, it's not just a texting app, it's a complete communication package ### 35. Easy to Use and Very Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about 360 SMS APP?** The customer serivce and ease of use of the product. **What do you dislike about 360 SMS APP?** There can always be some technical hiccups especially with a product that is so customizable. But their team is very quick to resolve those! **What problems is 360 SMS APP solving and how is that benefiting you?** We were in need of a one-stop texting platform for direct-to-consumer contact, mass texts and automations. ### 36. Top Salesforce SMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about 360 SMS APP?** I've worked with 5 other SMS systems while doing consulting -- 360 SMS is my favorite. The data is all in Salesforce which means I can trigger my flows, create reports, formula fields, etc in an interaction with the data. I can even create a flow that will automatically send a text message based on my criteria. Way more powerful than other solutions! **What do you dislike about 360 SMS APP?** .... With increased power also comes increased complexity. 360 SMS isn't difficult to use, and the support is great, but there is a definite learning curve with getting everything setup and understanding how everything works. **What problems is 360 SMS APP solving and how is that benefiting you?** 360 allows the businesses I work with to easily reach out to leads in a way that is faster and more relevant than email. ### 37. Very easy to use and setup **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Marketing Systems Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about 360 SMS APP?** Daksh & Shalini were very helpful and instrumental in the setup and explanation of the app. I could not ask for a more intelligent crew. **What do you dislike about 360 SMS APP?** There is nothing that I dislike about this app. **What problems is 360 SMS APP solving and how is that benefiting you?** We did not have a way to capture and track our text messages with prospects or a way to send a mass text message out to multiple leads. This app solves this problem! ### 38. Ashutosh was super helpful and got my problem resolved in a timely manner **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrence H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about 360 SMS APP?** The ease of use with Salesforce to communicate with our customers. **What do you dislike about 360 SMS APP?** The response time when it comes to issues tend to be delayed. **What problems is 360 SMS APP solving and how is that benefiting you?** The ease of using one application to communicate with our customers on Salesforce. ### 39. Above and beyond support experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about 360 SMS APP?** The feature set and integration are intuitive and work exactly as one would expect. The support team is incredible, not only working through issues that are raised by my team, but also proactively reaching out about possible SFDC updates that could impact platform usage. **What do you dislike about 360 SMS APP?** Not to answer the question indirectly, but the only issues that I experience with the platform are intrinsic to the SFDC platform altogether. They're doing what they can with the platform that they're given, so I can't fault them for general CRM issues. **What problems is 360 SMS APP solving and how is that benefiting you?** In both Sales and Support, 360 SMS is used for: 2-way SMS client, surveys, bulk messaging, and automated status updates. ### 40. A tool that helped my business get a boost in a short span of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Dipanshu W. | Medical practitioner, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about 360 SMS APP?** It helps the user communicate directly to its consumers or in my case, the insured for any business related matters. The application is too good from ZipWhip that I used earlier but had to replace it with 360 SMS APP because of its technicalities. **What do you dislike about 360 SMS APP?** There is nothing that I thought is not working out. I really love this application and there maybe some bug fixes that need to take place, else everything is top notch. **What problems is 360 SMS APP solving and how is that benefiting you?** My business was too restricted as I could not contact with my customers, but this application made my work easy and more productive. The performance of my business took a boost because of this app. ### 41. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about 360 SMS APP?** Support always helpfull and responsive. Yash and Tarun are great! **What do you dislike about 360 SMS APP?** I wish there's more training when onboarding the product. **What problems is 360 SMS APP solving and how is that benefiting you?** Customer day to day contact and follow up. Also adversting new products. ### 42. Great App! **Rating:** 5.0/5.0 stars **Reviewed by:** Meg L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about 360 SMS APP?** Flexible and allows us to communicate efficiently with our contacts. **What do you dislike about 360 SMS APP?** Sometimes tricky to troubleshoot issues, but support is always very responsive. **What problems is 360 SMS APP solving and how is that benefiting you?** Communicating with participants and caregivers in our program ### 43. Best App to Boost Customer Engagement with Salesforce Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Aman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about 360 SMS APP?** This app is available on AppExchange and is very useful to use in Salesforce CRM. It has many useful features which help increase productivity like bulk SMS Send, Scheduled SMS, Automated Message, and Ringless Voice. **What do you dislike about 360 SMS APP?** They have almost more than 4 Pre- Integrated Channels with no extra cost to use. It is an awesome app so no dislike. **What problems is 360 SMS APP solving and how is that benefiting you?** It helps me to send Scheduled SMS, Ringless VoiceMAils, and Bulk SMS Which helps me to increase Productivity in my work. This proves to boon in salesforce. ### 44. Sms service was good **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammed Azhar S. | Workforce Management Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about 360 SMS APP?** The portal is very wasy to use and send messages to anyone at very low time **What do you dislike about 360 SMS APP?** Sometimes it is failed to send the message thats waste very bad hope its get fixed soon **What problems is 360 SMS APP solving and how is that benefiting you?** They are solving the failed sms error if this gets fixed it will be great benefits to everyone who is using it i hope its get fixed soon so that we dont face sms failed issue in future ### 45. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about 360 SMS APP?** We have been using 360 SMS for multiple clients for years. We occasionally run into hiccups and their support staff has been responsive and effective at getting those issues resolved. Recently Nikhil was assigned to one of our requests and did an outstanding job of resolving our issue in a timely fashion. **What do you dislike about 360 SMS APP?** Some of the configuration documentation could be updated to reflect useful cases where Flows can be used. Many of the examples reference Process Builder, which nobody should be using at this point. **What problems is 360 SMS APP solving and how is that benefiting you?** 360 SMS allows us to automate interactions between end user and client orgs using SMS messages. ### 46. Great Product and great Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about 360 SMS APP?** the ease of use and integration with Salesforce/Jungo. Also Maria Adams and Manav! are great to work with. they are very hands on and help with all the technical stuff! **What do you dislike about 360 SMS APP?** can't think of any. My expectations have been met **What problems is 360 SMS APP solving and how is that benefiting you?** it allows us to streamline the follow up and update process by doing auto text. ### 47. Streamline your communication with 360 SMS app **Rating:** 3.5/5.0 stars **Reviewed by:** Darpan C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about 360 SMS APP?** It can be integrated with Salesforce; additionally, it is very user-friendly. 360 SMS app allows me to add tags, personalized sender information etc. It also provides an analytics feature. **What do you dislike about 360 SMS APP?** Pricing is a constraint for this platform. It does not have the feature of Multi-Media Messages. The customer support of this is not up to the mark as it is not easily accessible. **What problems is 360 SMS APP solving and how is that benefiting you?** I'm directly sending the message from my Salesforce platform. I'm automating my SMS campaign with this and setting up the trigger based on specific events/action ### 48. Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Shantanu R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about 360 SMS APP?** SMS 360 app is a game-changer! Its user-friendly interface and efficient features make managing messages a breeze. Kudos to Lakshay Sharma for the brilliant service! **What do you dislike about 360 SMS APP?** The turn around time for the template approval is longer than I'd like . **What problems is 360 SMS APP solving and how is that benefiting you?** It helps us run and maintain our business WhatsApp profile. ### 49. One of best SMS app for Salesforce CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Lalit V. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about 360 SMS APP?** It has features to send SMS, WhatsApp, and MMS From Salesforce CRM. It is an amazing product that is available on AppExchange for Salesforce. It is easy to configure with Salesforce. **What do you dislike about 360 SMS APP?** Sometimes to add more features we need to pay a little bit extra. **What problems is 360 SMS APP solving and how is that benefiting you?** It helps me to send text SMS, and Ringless Voicemail seamlessly from Salesforce itself Which leads to boost up my productivity as We dont have to go to mobile phones to send Text SMS or voice mails. ### 50. 360 Sms Review **Rating:** 5.0/5.0 stars **Reviewed by:** sahil k. | Software Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about 360 SMS APP?** It is the best way to connect business with business. Very fast and efficient.ut saves time and expenses because there is no need to go to keyboard anyone can reply directly from phone. **What do you dislike about 360 SMS APP?** Sometimes if reply is lenghthy than it's very uncomfortable to reply from phone. Nothing negative about this app. **What problems is 360 SMS APP solving and how is that benefiting you?** From anywhere anyplace this app is accessible from phone. It's very convenient to send message with the help of this app we can send promotional messages very easily. ## 360 SMS APP Discussions - [How do I send out SMS messages to a whole campaign of contacts in Salesforce?](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) - 2 comments, 2 upvotes - [View 360 SMS APP pricing details and edition comparison](https://www.g2.com/products/360-sms-app/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+18%3A13%3A51+-0500&secure%5Bsession_id%5D=519d3224-86d8-4b62-ac78-fc96eeda3f57&secure%5Btoken%5D=5837a680f4cb32c8ba09a6a16884a0bc1bd6a1d69adddd186c9cd2af0e392e16&format=llm_user) ## 360 SMS APP Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top 360 SMS APP Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,300 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,374 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,321 reviews)