Shop-Ware Reviews & Product Details

Digital everything, no paper waste! Ease of use and navigation. The customer friendly aspect with the digital texts/emails make it easy to share transparent information! Review collected by and hosted on G2.com.

No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. Review collected by and hosted on G2.com.

#1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback. Review collected by and hosted on G2.com.

The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use. Review collected by and hosted on G2.com.

Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer. Review collected by and hosted on G2.com.

The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand easily, and that has resolved this complaint from our team. Review collected by and hosted on G2.com.

Shop-Ware is built around a modern shop; they are focused on the customer interaction and constant updates and improvements. The community of Shop-Ware users is strong and very helpful. The business seems to be founded and run by shop-owners, and it shows in the details. The integration with PartsTech makes it a one-stop system. An entire shop can be run with just this system. Review collected by and hosted on G2.com.

Shop-Ware doesn't have the best digital vehicle inspections. As a user, you can build from scratch, but I've demoed other systems with a very useful and technician-friendly interface. Review collected by and hosted on G2.com.

I like that I can easily look up a customer's history. I also like that I can both email and text them information about their cars. The online billing options are good too. Review collected by and hosted on G2.com.

There really isn't anything I dislike per say. Sometimes the system goes down but that is a server side, not software, issue. I honestly don't have any suggestions for change. Review collected by and hosted on G2.com.

I like that my team loves it. I love that our clients love it more! The reporting, analytics, ease of use, constant improvement, and overall experience as a shop and for our clients are several reasons we love Shop-Ware! Review collected by and hosted on G2.com.

I would like if our reporting did not include sales tax, but it is one calculation of where I need to be. Other than that, I love everything about the program. it just seems to be getting better and more improved which to me is invaluable! Review collected by and hosted on G2.com.

Shopware is easy to use, fast loading and presents a professional interface for customers to interact with our garage. It makes my job easier, and provides a level of transparency that other shops in my area cannot match. Review collected by and hosted on G2.com.

There's not much to dislike. I don't have accounting integration available for my version and lack of a built in CRM to set reminders for service dates. Those are the only major complaints. Review collected by and hosted on G2.com.

Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze. Review collected by and hosted on G2.com.

We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc.. Review collected by and hosted on G2.com.

It's easy to use and easy to access. Also, from a manager's position, it's easy to keep track of the workflow. Review collected by and hosted on G2.com.

I want an option to revert an open Work Order to an Estimate.

The numbers in Reports - Technician Report do not match the numbers in the Analytics - Technician Report Card.

I need Technicians and advisors seprit or advisors taken out of the Reports - Technician Report.

Add in a Service Clocks tab under Reports.

Add in a delete option for Shift Clocks and Service Clocks.

In Analytics, I want the option to export data to excel.

In Analytics, I want the option to change graphs between line, bar, pie.

In Analytics, I want the option to look at graphs between weekly, monthly, quarterly, and annually.

A search option in the Estimates calendar is needed to find customer's appointments and ROs.

In Analytics - Duration of Service, add in a graph to track "No Status, Checked In, Needs Estimate, Waiting for Approval, Needs Parts Ordered, Waiting for Parts, Work In Queue, Work In Progress, Quality Control, Ready for Pickup, Completed and Contacted, Waiting for Dispatch, Problem, Waiting for Sublet, Needs Scheduled, and Needs Depost Paid". Review collected by and hosted on G2.com.

It is modern and intuitive. It is much easier to use, and teach employees how to use than any other software I've ever tried. I also love that it is cloud based. I can pull things up on my phone from anywhere. Review collected by and hosted on G2.com.

I have no dislikes. I wish they had a mobile app for the two-way text messaging feature, but hopefully that is coming. Review collected by and hosted on G2.com.