# Shop-Ware Reviews **Vendor:** Shop-Ware **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 41 ## About Shop-Ware Shop-Ware is a shop management system that eliminates manual effort so you can run your business at the standards of other contemporary customer experiences like Amazon or Grubhub but customized to the complexities of auto repair. Shop-Ware has assembled a whole product that delivers the following: ✔️ Solid user experience ✔️ More accurate quotes ✔️ More profitable jobs ✔️ Busier techs ✔️ Happy customers Request a demo with a product specialist to learn about how Shop-Ware's integrated workflow, inspections, and customer communication tools will increase your average ticket and improve your technician efficiency. ## Shop-Ware Reviews ### 1. Shopware **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Client Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Shop-Ware?** Digital everything, no paper waste! Ease of use and navigation. The customer friendly aspect with the digital texts/emails make it easy to share transparent information! **What do you dislike about Shop-Ware?** No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. **What problems is Shop-Ware solving and how is that benefiting you?** Customers love the text/email feature. Being able to see notes/repairs orders in real time. It keeps me available to answer incoming calls for more business. ### 2. Get Digital, make more $$ **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan v. | Chief Operating office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** #1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback. **What do you dislike about Shop-Ware?** The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use. **Recommendations to others considering Shop-Ware:** When looking for a repair order/pos system I was considering two parts - 1. The system to invoice customers through and 2. A digital inspection piece of software. Combining these two can be tricky and is ultimately the reason we chose Shop-ware, as these two products are in 1. Much easier to manage in my opinion! **What problems is Shop-Ware solving and how is that benefiting you?** Documentation is huge, and is MUCH easier when everything is saved digitally in a cloud-based system. We have increased our recommendations sell % by nearly 20%. We have been to more easily track technician productivity, which also helps with critical planning. This influences shop revenue flow, and customers having a timely repair. ### 3. Invest some time now to save time later!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Shop-Ware?** Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer. **What do you dislike about Shop-Ware?** The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand easily, and that has resolved this complaint from our team. **What problems is Shop-Ware solving and how is that benefiting you?** Understanding our workflow at a glance Pricing parts appropriately Identifying & Understanding profitability and efficiency trends. Our business profits have increased significantly in the 2 years of using Shop-Ware. ### 4. Robust, customer friendly shop management system **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Shop-Ware?** Shop-Ware is built around a modern shop; they are focused on the customer interaction and constant updates and improvements. The community of Shop-Ware users is strong and very helpful. The business seems to be founded and run by shop-owners, and it shows in the details. The integration with PartsTech makes it a one-stop system. An entire shop can be run with just this system. **What do you dislike about Shop-Ware?** Shop-Ware doesn't have the best digital vehicle inspections. As a user, you can build from scratch, but I've demoed other systems with a very useful and technician-friendly interface. **Recommendations to others considering Shop-Ware:** I always like to demo several systems before deciding on which one to go with; Shop-Ware doesn't hide anything, once you get on the platform it's easy to use and navigate even for a first-time user. **What problems is Shop-Ware solving and how is that benefiting you?** Increasing efficiency across the board by tracking all parts purchased, optimizing the price based on revenue projections, increasing average RO prices and making sure technician hours are tracked accurately. ### 5. The program is easy to use and makes communication with customers simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Hyannis L. | Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Shop-Ware?** I like that I can easily look up a customer's history. I also like that I can both email and text them information about their cars. The online billing options are good too. **What do you dislike about Shop-Ware?** There really isn't anything I dislike per say. Sometimes the system goes down but that is a server side, not software, issue. I honestly don't have any suggestions for change. **Recommendations to others considering Shop-Ware:** If you have any trouble just look into the support documentation almost all your answers will be there. If you still have trouble just contact support. **What problems is Shop-Ware solving and how is that benefiting you?** Communication with customers is the biggest problem solving benefit. It is also nice that we can see our customers information across all of our shops as sometimes they like to go to different locations. ### 6. Our only regret is that we didn't change over to Shop-Ware sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara T. | Shop Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Shop-Ware?** I like that my team loves it. I love that our clients love it more! The reporting, analytics, ease of use, constant improvement, and overall experience as a shop and for our clients are several reasons we love Shop-Ware! **What do you dislike about Shop-Ware?** I would like if our reporting did not include sales tax, but it is one calculation of where I need to be. Other than that, I love everything about the program. it just seems to be getting better and more improved which to me is invaluable! **What problems is Shop-Ware solving and how is that benefiting you?** The problem of transparency in the industry that is typically not seen as trustworthy. Trying to track KPI's and learn about how the business is performing is also a challenge that we are able to overcome with Shop-Ware. ### 7. The right Garage Management software at the right time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Shop-Ware?** Shopware is easy to use, fast loading and presents a professional interface for customers to interact with our garage. It makes my job easier, and provides a level of transparency that other shops in my area cannot match. **What do you dislike about Shop-Ware?** There's not much to dislike. I don't have accounting integration available for my version and lack of a built in CRM to set reminders for service dates. Those are the only major complaints. **What problems is Shop-Ware solving and how is that benefiting you?** I no longer have to transfer technician's notes to present to the customer. this is a major time saver for me. Repair orders are easier to build out once the parts database is populated and the picture and video evidence makes selling repairs a lot easier to customers ### 8. Great product for independent repair shop. **Rating:** 5.0/5.0 stars **Reviewed by:** KURT L. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Shop-Ware?** Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze. **What do you dislike about Shop-Ware?** We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc.. **Recommendations to others considering Shop-Ware:** Very easy to use. support is an email and phone call away, always get to talk to a real person. Communication with customers via Shop-Ware is super easy, customers love the transparency and ability to check the status of their RO. **What problems is Shop-Ware solving and how is that benefiting you?** From our old software to Shop-Ware, they have helped us streamline estimates, work orders and better communication with customers. ### 9. 24 years of using different shop management software's **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Shop-Ware?** It's easy to use and easy to access. Also, from a manager's position, it's easy to keep track of the workflow. **What do you dislike about Shop-Ware?** I want an option to revert an open Work Order to an Estimate. The numbers in Reports - Technician Report do not match the numbers in the Analytics - Technician Report Card. I need Technicians and advisors seprit or advisors taken out of the Reports - Technician Report. Add in a Service Clocks tab under Reports. Add in a delete option for Shift Clocks and Service Clocks. In Analytics, I want the option to export data to excel. In Analytics, I want the option to change graphs between line, bar, pie. In Analytics, I want the option to look at graphs between weekly, monthly, quarterly, and annually. A search option in the Estimates calendar is needed to find customer's appointments and ROs. In Analytics - Duration of Service, add in a graph to track "No Status, Checked In, Needs Estimate, Waiting for Approval, Needs Parts Ordered, Waiting for Parts, Work In Queue, Work In Progress, Quality Control, Ready for Pickup, Completed and Contacted, Waiting for Dispatch, Problem, Waiting for Sublet, Needs Scheduled, and Needs Depost Paid". **Recommendations to others considering Shop-Ware:** Get it! **What problems is Shop-Ware solving and how is that benefiting you?** Keeping track of the workflow, quick to schedule customers, ### 10. Excellent shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Shop-Ware?** It is modern and intuitive. It is much easier to use, and teach employees how to use than any other software I've ever tried. I also love that it is cloud based. I can pull things up on my phone from anywhere. **What do you dislike about Shop-Ware?** I have no dislikes. I wish they had a mobile app for the two-way text messaging feature, but hopefully that is coming. **Recommendations to others considering Shop-Ware:** It's excellent **What problems is Shop-Ware solving and how is that benefiting you?** We offer pickup and delivery. For those customers, the online estimate approval and payment is fantastic. No more printing copies and taking credit cards over the phone. ### 11. Shop -Ware Rocks by allowing us to document and converse with the customer at the Pro-Level! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | owner/technician/educator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Shop-Ware?** Documenting our findings with graphics/video and data demonstrates competnecy and generates credibility for our operations. Our customers love us for that! **What do you dislike about Shop-Ware?** I would love to see them add in a scheduler that integrated with our current app, Full Slate or replaced that app all together, **What problems is Shop-Ware solving and how is that benefiting you?** I can see the business metrics from anywhere and the app helps for complex vehicle problems where problem solving researhc can be documented and serve as a reference, scan data, wiring diagrams etc! ### 12. Very user friendly shop management system! **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Shop-Ware?** It makes me more productive, keeps me organized and helps my profitability. **What do you dislike about Shop-Ware?** Only thing I would like to see changed is to be able to sell something over the counter and not have it affect my average RO. **What problems is Shop-Ware solving and how is that benefiting you?** They are solving my efficiency issues and that helps immensely. ### 13. Best shop management system I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Shop-Ware?** Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added! **What do you dislike about Shop-Ware?** We also integrate with 360 Payments and it would be great to be able to have a customer make a parts deposit via text link on an estimate. A "Favorites" for analytics would be great for organizing often viewed stats and graphs, along with the ability to toggle between bar graph, pie chart, and line graph. **What problems is Shop-Ware solving and how is that benefiting you?** Comprehensive, easy to manuever system that gives us all the information we need throughout the day. ### 14. Shop-Ware solves all my issues with other RO writing programs - even ones I didn't realize I had! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa N. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** Shop-Ware is constantly evolving in user-friendly ways - no changes ever make the system confusing, only better. **What do you dislike about Shop-Ware?** I wish there was a way to make a default markup apply to all the parts on an RO instead of having to manually change each part; hopefully it's coming in a future update release :) **Recommendations to others considering Shop-Ware:** Shop-Ware being web-based is a total game-changer - I can write a repair order from my phone while standing next to a car in the shop, or check on details from offsite. I was recently talking to my aunt [a customer of our Service Department] during a weekend and couldn't remember when she had her last service done, and I was able to check right then and there. I also love that more than one person can view a repair order at a time: something that was not possible through ADP/CDK and Reynolds. It really shows that Shop-Ware was made by people who have actually worked in Service Departments! **What problems is Shop-Ware solving and how is that benefiting you?** Shop-Ware is extremely user friendly from all aspects: as a service writer, for parts ordering, and for our techs. Customers also love the ability to view recommendations including specific breakdowns, as well as adding notes that stay with the documentation. Being fully digital also saves a lot of paper. ### 15. Extremely efficient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Shop-Ware?** Workflow control. Customer communication and follow up. **What do you dislike about Shop-Ware?** Nothing really. Any negatives are nit picking. **Recommendations to others considering Shop-Ware:** Excellent software that just keeps getting better. Highly recommended. **What problems is Shop-Ware solving and how is that benefiting you?** Customer communication and follow ups. Customers love it! ### 16. Shop-Ware is super easy to navigate and makes scheduling clients a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Hallie I. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Shop-Ware?** How easy it is to schedule. Also, you can look up service history and see past recommendations. **What do you dislike about Shop-Ware?** There is nothing I dislike! It helps me to accurately do my job! **What problems is Shop-Ware solving and how is that benefiting you?** Helping to effectively run and schedule customers in the shop. ### 17. Shop-Ware is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Shop-Ware?** Shop-ware has greatly increased efficiency. **What do you dislike about Shop-Ware?** Inventory tools could be improved, but not a deal breaker. **What problems is Shop-Ware solving and how is that benefiting you?** Shop-ware has helped our throughput in the shop with helping the speed of parts through the shop with monitoring vehicles and parts ordering. ### 18. Very user-friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** JD W. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Shop-Ware?** Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/maintenance service estimates. Almost every customer that navigates their way through their own R.O. finds they can do so with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, our customers also love the ease in which they can approve or decline estimates, ask questions, and set pick up times. **What do you dislike about Shop-Ware?** There are not too many actual things, if any, that I can say I truly dislike about Shop-Ware. **What problems is Shop-Ware solving and how is that benefiting you?** We have always used Shop-Ware here at our facility, even well before I began working here. If I recall correctly, we were among some of the first repair facilities that switched to Shop-Ware when they were introduced to the market. ### 19. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Josh M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Shop-Ware?** Streamline efficient communication - ease of use for employees and customers **What do you dislike about Shop-Ware?** glitches on pull-down menus; not reading VIN from cars manufactured in last few years **What problems is Shop-Ware solving and how is that benefiting you?** Easier communication with technicians and foremen in the shop - helps customers grasp a better concept of what is going on with their cars when they can see pictures and videos and read detailed notes by technicians. Helps improve trust with customers ### 20. SHOPWARE FEELS LIKE A VIRTUAL SHOP **Rating:** 5.0/5.0 stars **Reviewed by:** Carl M. | SERVICE CONSULTANT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** "IN SHOP" FEATURE, FEELS LIKE A VIRTUAL SHOP! YOU'RE ABLE TO SEE EXACTLY WHAT'S IN PROGRESS WITHOUT HAVING TO GO TO THE ACTUAL SHOP. **What do you dislike about Shop-Ware?** SO FAR MY LAST "DISLIKES" IN A PREVIOUS REVIEW HAVE BEEN LOOKED INTO AND FIXED. AS OF RIGHT NOW I HAVE NO COMPLAINTS ABOUT SHOPWARE. THANK YOU GUYS FOR ACTIVELY LOOKING AT WHAT CAN BE IMPROVED. **Recommendations to others considering Shop-Ware:** If you're looking for another shop management software, just take the jump. Shopware is by far the most user-friendly software I've used. **What problems is Shop-Ware solving and how is that benefiting you?** PROGRESS OF WORK AND BEING ABLE TO SEE THE HOURS OF EACH JOB FOR EACH TECH REALLY KEEPS THINGS ORGANIZED IN COMPARISON TO OTHER MANAGEMENT SOFTWARE. ### 21. Our Entire Team Loves Shop-Ware **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia V. | Human Resources - Marketing - Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** Shop-Ware is so easy to use. In fact, in the beginning, it was so easy it was hard. We kept trying to make more work for ourselves. Our entire team agrees this platform helps us save time and makes us look good. **What do you dislike about Shop-Ware?** The only thing we dislike is the sort feature. We are a large shop with multiple advisors. If you are sorthing yrhough a name of open work orders and someone changes something on any work order the list reorganizes itself. **Recommendations to others considering Shop-Ware:** Prior to Shop-Ware we were with our previous management system for over 20 years. We did a lot of research before making the change. Trust us this is one of the best programs out there. We had the usual pains that come with change, but surprisingly our team caught on quickly, and we were up and running and enjoying the convenience of Shop_Ware before we expected. **What problems is Shop-Ware solving and how is that benefiting you?** Shop-Ware has made it easy for our team to have better follow up with our customers. We can confidently quote on previously recommended work because the parts pricing and labor pricing update in real time. ### 22. The Easiest Shop Management System to Learn with the Most Features **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day off of work or even a week for vacation when I know I can check in and help out if needed. **What do you dislike about Shop-Ware?** It seems like every time an update is pushed out, the system crashes the next day or there are other features that stop working because a new update was pushed out. This is very frustrating! **What problems is Shop-Ware solving and how is that benefiting you?** Shop-Ware is helping us save the planet! We are essentially 100% paperless after switching to Shop-Ware. We are able to do everything with the use of a desktop computer, laptop, cell phone, or tablet. We no longer have to worry about keeping the technician's paper work orders in the correct orders in racks in the shop because we can switch things up with a simple "click and drag!" ### 23. Shop-Ware Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** I love the way it integrates with World Pac and other vendors for ease in adding parts to work orders. The work order log makes it easy to see who does what with each ticket, and it is easy to track tech hours to see who has what on their plate next. **What do you dislike about Shop-Ware?** I really don't have anything bad to say about Shop-Ware. Even when there is a software failure, they are on it right away and usually let us know about the slight hiccup before we are even aware of it. **What problems is Shop-Ware solving and how is that benefiting you?** Because of the way Shop-Ware works, our technicians, as well as our service advisors, are able to be more efficient with less downtime and less time needed to communicate on work orders to get the jobs done. This means more money for everyone, including our shop. ### 24. Easy to Use and Customers Love It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Shop-Ware?** The ease of communicating with clients is invaluable. We can share notes, photos, videos and clients can check in on their work order whenever they like. It's extremely intuitive and we've never had a "down" period - ShopWare keeps us up and running all day, no hiccups. **What do you dislike about Shop-Ware?** There is very little I dislike - it's mostly annoying little things (like not being able to use the keyboard for 100% of data entry) but doesn't affect the functionality of the software. **Recommendations to others considering Shop-Ware:** Your service advisors and customers will love you for using this software. There is a level of transparency - easy & seamless - to achieve with ShopWare that builds confidence in your work and recommendations. Snap photos of the problems you see, add a recommendation including labor time & parts - and voila! Your customers can see what you see and your service advisor can walk them through anything they don't understand. Customers can even write notes and ask questions, and approve additional work right from their email or text link to their repair order. **What problems is Shop-Ware solving and how is that benefiting you?** Because we do so much custom work, Shop-Ware has made it so helpful to make separate recommendations & estimates for all the options available. This gives our clients time to review the variety of options and to select and approve the services that meet their needs. The transparency and ability to share with our clients the progress on their project has streamlined our business in countless ways. ### 25. Works well. Sometimes slow to load things like Orders and multiple line ROs (10+ lines). **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Shop-Ware?** Everything is laid out easy to find what you need. **What do you dislike about Shop-Ware?** I wish it just ran faster. Sucks when you are busy and have to wait a full minute for some screens to load in. **What problems is Shop-Ware solving and how is that benefiting you?** Whole shop view as far as RO's is the best thing I have seen them do in SW. Being able to easily see all the work all at once is a god send. ### 26. Shop-Ware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Shop-Ware?** I like the ability to add things in shop ware to fit the things you need to work on regular basics. **What do you dislike about Shop-Ware?** I would say I don't like that this program doesn't automatically download into our ARI system. **Recommendations to others considering Shop-Ware:** none **What problems is Shop-Ware solving and how is that benefiting you?** I am not solving any problems with shop-ware because I don't use the system that much. ### 27. Shop-Ware has been a great addition to our company so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Joey L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Shop-Ware?** The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. **What do you dislike about Shop-Ware?** We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability. **Recommendations to others considering Shop-Ware:** Do it! It will change your shop! We have also found that a touchscreen laptop with fold-able screen works best at the front counter. **What problems is Shop-Ware solving and how is that benefiting you?** We have only had the system since the beginning of the year, but the one thing is available tech time and efficiency. ### 28. A great no fuss solution to shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Erik M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Shop-Ware?** Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. **What do you dislike about Shop-Ware?** I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. **Recommendations to others considering Shop-Ware:** If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it to be easy for an old-timer like myself to understand and the techs really like some of the features. **What problems is Shop-Ware solving and how is that benefiting you?** Organizational skills. We are a small shop that was using mid-20th-century tech to keep up with parts and customers. Now we are 100% digital. I've really loved being able to keep a closer eye on the inventory and the shop supply usage. I plan on using the customer database to do a mass mailing later on this year. ### 29. All in one platform with a great support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Automotive Service and Repair Industry Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Shop-Ware?** The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. **What do you dislike about Shop-Ware?** The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. **Recommendations to others considering Shop-Ware:** Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with Service. I recommend using iPads. Get as much detail about data migration prior to making your decision. Having a consultant or a designated administrator on location before and after going live will help keep operations working as smooth as possible. Know your support phone numbers and don't be afraid to call for help. Do not input any canned jobs until after data migration. Have your accountant or book keeper involved in the trial period, the reporting and exporting of data is more time consuming until tables and spreadsheets are created to harness the raw data sought for specific metrics. Watch the training videos, they are very helpful. **What problems is Shop-Ware solving and how is that benefiting you?** Increases transparency with customers which results in immediate sales increase. Increased customer satisfaction. ### 30. Next-Level SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. **What do you dislike about Shop-Ware?** The estimator is not useful to us, and its unfortunate that we have to pay for Shop-Key separately because the MOTOR estimator is so lacking. **Recommendations to others considering Shop-Ware:** Try it! It is always a process to change over your shop management system, but alot of the "industry standard" systems are sadly lacking in features that ought to be standard in 2020. You will be amazed at how much more efficient you can be and how much more work you will sell by utilizing the features that Shop-Ware offers. **What problems is Shop-Ware solving and how is that benefiting you?** Shop-Ware has not only increased our productivity by making communication easier throughout the shop and then to our customer, but it has also helped us increase our sales because we are able to keep customers up to date with their current costs throughout the repair process. This takes out the guesswork on their part, and gives us the ability to charge appropriately along the way. ### 31. POS Software for the Automotive is slowly catching up. Shop-Ware faster than others. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items. Global search of Customer information really help identify repeat cars. **What do you dislike about Shop-Ware?** Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they have to have an inventory entry generated. Integration is available for many common vendors, but isn't always perfect. Customizable pricing matrices are not available. Smart labor multipliers are not available. Work-arounds are necessary for refunding items. Payment system integration has limited options. Full logs of customer communications are not yet available. **Recommendations to others considering Shop-Ware:** Great value. Significantly less expensive than some of the other options. Shallow learning curve. Intuitive Estimate building. Greatly eases integrating communications into the process. **What problems is Shop-Ware solving and how is that benefiting you?** DIspatching has gotten easier. Customer communications have gotten easier. Less time is consumed generating estimates and it gets faster with each job closed. ### 32. Greatest Software you will ever use! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** Customer's love the transparency, and I love how user friendly it is! **What do you dislike about Shop-Ware?** Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining **What problems is Shop-Ware solving and how is that benefiting you?** Communication is much improved with customers and everything is in one place, customers get one link for there repair order, Estimates and Chat, instead of a phone call, email pdf, and text, everything is in one place ### 33. Installed at two shops, working on a third! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** I love the GUI and how presentable the whole product is to my customers. Its innovative And with the times unlike so many of its competitors! **What do you dislike about Shop-Ware?** Some of the parts integration is clunky, and could use improvement. **Recommendations to others considering Shop-Ware:** Make the leap, its worthwhile! **What problems is Shop-Ware solving and how is that benefiting you?** Speed and efficiency are greatly improved with shop ware. Saving time makes money! ### 34. Shop-ware is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Senior Repair Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Shop-Ware?** We can create our own op codes and save them - makes custom jobs easier to find. **What do you dislike about Shop-Ware?** I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. **Recommendations to others considering Shop-Ware:** Make it possible to select more than one service at a time. **What problems is Shop-Ware solving and how is that benefiting you?** Having all the jobs found in once place custom/estimator helps. ### 35. Easy to use, friendly and guests love it. **Rating:** 5.0/5.0 stars **Reviewed by:** jason f. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** Mobility and the guest experience is fantastic. **What do you dislike about Shop-Ware?** We would like to be able to move lines around on the order. **What problems is Shop-Ware solving and how is that benefiting you?** Guest being aware of detailed findings on inspection. ### 36. Optimized and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Shop-Ware?** ShopWare has streamlined our process and allowed us to go completely paperless. The transparent interaction with the customer really helps get the repairs sold. **What do you dislike about Shop-Ware?** Inventory reporting exports need to be more detailed. Need to be able to export by vendor. **Recommendations to others considering Shop-Ware:** Do the trial, you will see how good it is. **What problems is Shop-Ware solving and how is that benefiting you?** Speed of estimate approvals much improved. Less time on the phone. ### 37. Great workflow management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Robin W. | Automotive Technician , Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Shop-Ware?** Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based methods I can access from anyplace I have web access and this grows my capacity to serve my clients. Cloud based methods I can access from anyplace I have web access and this extends my capacity to serve my clients. **What do you dislike about Shop-Ware?** Like anything, once in a while there are hiccups or brief times of refreshing or server issues. In any case if there is an issue, they are excessively responsive and handle it as quick as humanly conceivable. **Recommendations to others considering Shop-Ware:** Extraordinary item for managing your clients. I recommend. **What problems is Shop-Ware solving and how is that benefiting you?** This product puts me heads and shoulders over my rivals and permits me the flexability to deal with my shop the manner in which I need as well. Time reserve funds. Better GP the executives. More clear correspondence among shop and client just as between front work area and specialists. This product has developed into a component stuffed all out shop the executives framework. As one of the early adopters our shop has seen the improvement and how quick the advancement group has been including highlights. Anticipating the future and what more comes. ### 38. EXCELLENT SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** THE MULTIPLE WAYS TO BE IN CONTACT WITH CUSTOMERS THRU TEXT, EMAIL MAKES IT SO MUCH EAISER WITH BUSY CUSTOMER AND THE SYSTEM BREAKS DOWN ESTIMATES SO THEY CAN SEE WHAT THEY ARE PAYING FOR EVERY TIME **What do you dislike about Shop-Ware?** NAME SEARCH DOES NOT ALWAYS BRING UP CUSTOMER OR THEIR INFO **What problems is Shop-Ware solving and how is that benefiting you?** EASIER TO DISPATCH WORK TO TECHS AND CAN SEE WHATS GOING ON WITH OUT GOING TO EACH TECH TO SEE WHAT THEY HAVE GOING ON OR WHAT THEY NEED TO COMPLETE JOB ### 39. Easy to use. Visually pleasing and features work seamlessly with each other **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Shop-Ware?** Visually pleasing, very organized and easy to learn. Works with how we do our business **What do you dislike about Shop-Ware?** The page not auto-refreshing after a change. Must manual refresh to be updated. **What problems is Shop-Ware solving and how is that benefiting you?** Organization with RO's. Able to see completion times and make needed improvements. ### 40. Shop Ware is a game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Shop-Ware?** Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. **What do you dislike about Shop-Ware?** Compared to our old system there are no down sides to Shop Ware. **Recommendations to others considering Shop-Ware:** What are you waiting for? **What problems is Shop-Ware solving and how is that benefiting you?** Increased productivity, 15% more sales. Happier customers and employees. Great transparency. ### 41. Fantastic shop management system. Sold itself. Wish we had made the move a log time ago. **Rating:** 5.0/5.0 stars **Reviewed by:** amala j. | Web Designer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Shop-Ware?** Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. **What do you dislike about Shop-Ware?** I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. If you have to print an invoice (usually once a week or so) it may winde up being multiple pages. **Recommendations to others considering Shop-Ware:** If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware. **What problems is Shop-Ware solving and how is that benefiting you?** Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware. ## Shop-Ware Discussions - [Parts Matrix](https://www.g2.com/discussions/parts-matrix) - 1 comment, 1 upvote - [Labor Cost](https://www.g2.com/discussions/labor-cost) - 1 comment, 1 upvote - [CRM Integrations](https://www.g2.com/discussions/crm-integrations-d32bef3f-1e0f-4b39-94dd-71fef6fc2aaa) - 1 comment, 1 upvote - [Non-Standard Vins](https://www.g2.com/discussions/non-standard-vins) - 2 comments, 1 upvote - [Automated Alerts](https://www.g2.com/discussions/automated-alerts) - 1 comment, 1 upvote - [View Shop-Ware pricing details and edition comparison](https://www.g2.com/products/shop-ware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A01%3A50+-0500&secure%5Bsession_id%5D=5c289665-ab28-460d-bea5-d66fc5aab30d&secure%5Btoken%5D=755f2130e937b498b3f1f6e6ace8fab3edc08f104777e12b6dc95c8baddc2e0f&format=llm_user) ## Shop-Ware Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shop-Ware Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (721 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (475 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)