--- title: ChurnZero Reviews meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1603 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1603 scale: '5' date_modified: '2026-07-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews **Vendor:** ChurnZero **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,603 ## About ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. ## ChurnZero Pros & Cons **What users like:** - Users appreciate the **ease of use** of ChurnZero, finding it intuitive and supported by helpful customer service. (139 reviews) - Users appreciate the **helpfulness** of ChurnZero's features, making client engagement and management seamless and efficient. (95 reviews) - Users value ChurnZero's **automation capabilities** , allowing streamlined workflows and improved efficiency in managing customer success. (86 reviews) - Users value the **fantastic customer support** from ChurnZero, enhancing their experience and data management efficiency. (78 reviews) - Users appreciate the **efficiency** of ChurnZero, which streamlines workflows and enhances customer data organization seamlessly. (76 reviews) - Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews) - Customization (58 reviews) - Intuitive (54 reviews) - Visibility (51 reviews) - Time-saving (50 reviews) **What users dislike:** - Users note a **challenging learning curve** with ChurnZero, finding it time-consuming to master all features effectively. (54 reviews) - Users find the **complexity** of ChurnZero frustrating, as it can be overwhelming and not very intuitive. (41 reviews) - Users find ChurnZero to be **not intuitive** , requiring time and effort to navigate its numerous features effectively. (39 reviews) - Users note that ChurnZero has **missing features** like auto-population for success plans, requiring manual input instead. (34 reviews) - Users face a **steep learning curve** with ChurnZero, struggling to navigate its complex features and segmentation options. (33 reviews) - Limitations (27 reviews) - Missing Functionality (24 reviews) - Integration Issues (23 reviews) - Difficult Navigation (21 reviews) - Limited Customization (21 reviews) ## ChurnZero Reviews ### 1. Great for customizability, can be overwhelming **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ChurnZero?** ChurnZero allows for a lot of native integrations which is great if your customer data lives in a lot of different systems and tools. It can operate as a source of truth and a single source of information pertaining to your customers. The tool also allows for a tremendous amount of customizability allowing you to segment your customers in a myriad of different ways **What do you dislike about ChurnZero?** The reliance on segments can create a clunkier user experience as you must think about a segment before you build any type of automation or reporting. The inability to create a segment from within a report builder or play generator creates a lot of need to restart a process. **What problems is ChurnZero solving and how is that benefiting you?** 1) Too many different places that store valuable customer data - ChurnZero allows us to consolidate those into a single source of truth 2) Lack of capacity for managing low-revenue, low-touch customers - ChurnZero has helped us build automated tech touch models to simulate higher levels of engagement 3) Data-driven assessments - Prior to ChurnZero, our team relied mainly on sentiment and relationship to asses churn risk/ retention - ChurnZero has helped us begin to use customer behavior data to develop informed assessments and better predict Churn ### 2. An excellent tool to manage and assess complex customer bases **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ChurnZero?** The reporting features across the platform are proving to be vital to the development of our workflows. We can easily access detailed levels of insight into how our customers interact with products, the deliverability of email campaigns, and the most effective customer touchpoints between organizations and the CSMs. **What do you dislike about ChurnZero?** It can be quite difficult to access historical data from ChurnZero, and unless you already have segments and live exports in place to collect the data you want to see, it can be a tricky manual job to pull the information. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping us identify accurate visuals on how our customers are behaving, which therefore supports us in designing new workflows to improve usage. ### 3. Up and running quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about ChurnZero?** ChurnZero is easy to use and it helps with monitoring customer activity and engagement as it relates to our product. Our CSM, Elise, is super responsive and helpful as well. I use ChurnZero daily in my role. **What do you dislike about ChurnZero?** Creating and editing custom reports could be a bit more user friendly, and searching for specific call notes is not as user friendly either. **What problems is ChurnZero solving and how is that benefiting you?** Tracking customer product usage, managing the history of conversation & activity along with managing upcoming renewals. **Official Response from Maureen Rice:** > Hi Sara, thank you so much for your review! I'm Maureen Rice, ChurnZero's customer marketing manager (and a former CSM) here at ChurnZero. As a former CSM and one of Elise's teammates, I couldn't agree more - she is the best! It's great to hear that ChurnZero has been so helpful for you in your day-to-day. I couldn't do my job without it! Please don't hesitate to let Elise know what changes you'd like to see in custom dashboard creating or note searching, and we'll log it as product feedback on your behalf ASAP. Thanks again for your review! ### 4. Best in class software experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ChurnZero?** Ability to quickly establish a Customer Success Ops practice leveraging the power of ChurnZero, Customer 360, customer health scores, segmentation, journeys, etc. enabling increased insight to customers, tracking and managing interactions, communications, and driving proactive action oriented behaviors and decision making to retain, grow revenue and drive adoption and expansion. Customer support, onboarding, responsiveness and overall experience has been top notch! **What do you dislike about ChurnZero?** Would like to have ability for power map functionality. **What problems is ChurnZero solving and how is that benefiting you?** Single view of customer data, aggregation of data across customers, reporting, revenue, adoption and survey analytics. ### 5. Keeps my tasks in order and automates my workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ChurnZero?** ChurnZero brings my customer data together from multiple platforms and allows me time to "see the big picture" and keep my customers engaged using plays. **What do you dislike about ChurnZero?** The dashboard is not user friendly- Have to continually search for things, even harder when changes are made. **What problems is ChurnZero solving and how is that benefiting you?** Being proactive with clients. Churn Zero helps me to increase engagement, and keep an eye on the churn scores to indicate issues. ### 6. Easy to use CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Ria G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about ChurnZero?** syncing with salesforce and our internal tool is a big plus **What do you dislike about ChurnZero?** the user experience part of figuring ChurnZero as a beginner is VERY difficult (coming from a gen-Zer). the buttons I expect to be at some places are hard to find, categorization of lists, user flow...etc were all a steep learning curve for me. It was not intuitive. **What problems is ChurnZero solving and how is that benefiting you?** Keeping our CSM on track with their tasks, onboarding, automatic plays and NPS scores ### 7. Decent Experience with CZ **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about ChurnZero?** Tracking all my business data/tool all in one place, no need to open other application to get things done. **What do you dislike about ChurnZero?** Time for data correction integrating to our internal rools takes slighty long time, acceptable though. **What problems is ChurnZero solving and how is that benefiting you?** Crafting out digital dashboard and reports that assists in tracking the customer's journy/adoption based on the inputs added. ### 8. An extremely helpful tool for organization and process management. **Rating:** 5.0/5.0 stars **Reviewed by:** Teague M. | Implementation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about ChurnZero?** Ability to see how clients are using our product in real time and trigger events or actions based off usage. The ability to enroll an accounts in a journey and automatically create and schedule all required tasks based on the responsible party. **What do you dislike about ChurnZero?** Data integration from multiple sources requires constant upkeep and occasional troubleshooting. **What problems is ChurnZero solving and how is that benefiting you?** Standardizes the way we implement multiple products across multiple departments. Allows a single point of visibilty and communication. ### 9. Excellent Product Support and Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ChurnZero?** Easy to track all of my accounts and understand which accounts I should reach out. Really helps me plan my day out better. Excellent customer support and help with the platform. **What do you dislike about ChurnZero?** I will often have to clear my cache every few days to ensure that things load promptly. **What problems is ChurnZero solving and how is that benefiting you?** Preventing Churn by getting ahead of accounts that are renewing soon. Also helps track progress and contacts with accounts to learn where to focus my energy. ### 10. Great product with excellent onboarding, support, and assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ChurnZero?** The training and support as we implemented CZ have been great, and the dashboards, both built-in and custom are fabulous, allowing for at-a-glance updates on accounts and teams. **What do you dislike about ChurnZero?** Few things to dislike about CZ. I'd love it if the table records were collapsed by default to reduce scrolling, and my biggest wish is for OR logic in the segment reporting tool. **What problems is ChurnZero solving and how is that benefiting you?** We have a split team, half of whom handle high-touch clients 1:1, and the other half work together handling team-managed accounts. Until we implemented CZ we were using various objects and fields in Salesforce, so it was difficult and time-consuming to see where each client stood, and nearly impossible to manage missed touchpoints and failed engagements. With CZ each team member can see what they need to do, which contacts to reach out to, emails that need to be sent, and tasks that need to be completed on their personal (out of the box) dashboards, and can dig deeper with personal custom dashboards that pull in additional information, like the amounts earned in upsells or renewals, which opportunities are open in Salesforce, and more. The team can spend time on our clients instead of chasing data. ### 11. We love ChurnZero and are excited to take things to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne L. | Senior Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about ChurnZero?** ChurnZero has been well received by our CSM team and other teams for managing customer engagement, tracking health and churn, logging notes, accessing dashboards, and setting up renewal alerts. It has alleviated pain points experienced with our CRM and the integration with ChurnZero has allowed all teams to view, update, and track customer data seamlessly. The high level of customizability is appreciated, especially with the recent release of Launch Pad and its templates. The support provided by the Community forums, trainings, and Knowledge Base is excellent. Our CSM, Howard, has been instrumental in understanding our goals and providing valuable advice, enhancing our adoption and unlocking new possibilities. **What do you dislike about ChurnZero?** While I don't have any functional issues with ChurnZero, I find the amount of platform's features can be a little overwhelming to set up or implement. However, at 6-9 months of adopting/implementing, I'm satisfied with our progress. I believe it's important to assign someone to take charge of continual learning, identifying opportunities, and training the team on tool usage. This ownership will drive focus and momentum. The recent release of Launch Pad has been a beneficial addition, as our team is embracing it and using it to enhance our engagement and customer growth initiatives, making the process much easier! **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero addresses significant gaps and pain points by promoting cross-departmental collaboration and visibility through CRM integration. It centralizes customer data, enhancing our understanding and proactive customer management. The customization options align with our workflows, ensuring smoother adoption. Advanced analytics and predictive capabilities enable better churn and health forecasting, while automated alerts and personalized engagements help reduce churn rates and increase customer satisfaction. ChurnZero is making our lives easier and providing ample opportunities for success! ### 12. An excellent tool to help and facilitate our job **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia D. | Sales Engineer & CSM, Brasil, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ChurnZero?** I can document everything and be remembered when I have something important do to **What do you dislike about ChurnZero?** Until now, nothing. I use CZ all day. Tks to everybody in CZ **What problems is ChurnZero solving and how is that benefiting you?** Follow my activities ### 13. Convenient and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about ChurnZero?** The dashboard is reat and makes it easy to plan tasks. Followed by a seemless integration with my calendar makes my work planning easy and efficient. **What do you dislike about ChurnZero?** I am new to the platforma nd wanted to send an email to all customers at once but not all contacts of all accounts, only the contact person. That is a challenge I haven't tackled yet. I assumed this would be a common feature and therefore more obvious but then again, as a newbie to CZ, it could also be my lack of proficiency. **What problems is ChurnZero solving and how is that benefiting you?** CZ gives insights into metrics that I wouldn't have otherwise. ### 14. Very efficient and ease to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mozaina E. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ChurnZero?** Ease of Use Customer Support Ease of Integration **What do you dislike about ChurnZero?** Implemention steps complex No thing else **What problems is ChurnZero solving and how is that benefiting you?** Integration with exchange Inability to Measure Customer Success Data-Driven Decision Making All main data in same page ### 15. Keeps me on top of everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about ChurnZero?** For someone who is a habitual list maker on paper, ChurnZero has helped me move away from that and start to rely on the customizable segments, tasks and emails that I need to keep track of. It is a great system for people who are obsessed with organization, and for people who sorely lack a good organizational system and find themselves missing tasks/followups a lot! **What do you dislike about ChurnZero?** The review panel of an account on the right (with all the tasks, notes, emails) isn't sortable, so looking for an email from months ago or a task that was done at some point can be frustrating **What problems is ChurnZero solving and how is that benefiting you?** Keeping track of a rolling number of new accounts with multiple touch points, showing me how to lay out my workday with tasks ### 16. ChurnZero as a cure vs the legacy Approach **Rating:** 4.5/5.0 stars **Reviewed by:** Dmitry L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about ChurnZero?** CZ is an absolutely vital tool for me in the day-to-day work. It brings a lot of structure and prioritization benefits. Love the Command Center and Segments and how deep you can customize them + Bulk actions are the lifesaver. **What do you dislike about ChurnZero?** It's not a dislike but a request: I would love to see the introduction of the Collaboration spaces for working with the customers (now not present) so we can co-create the data-driven dashboards accessible to them at all times and reduce the time for the QBR prep. **What problems is ChurnZero solving and how is that benefiting you?** Structured data with enough granularity and ease of customer quick assessments. A lot of reporting capabilities and automations which saved me a lot of times when it comes to managing a serious number of accounts **Official Response from Maureen Rice:** > Hi Dima, thanks again for your review! Great news: It sounds like ChurnZero's Account Insight reports are exactly what you're looking for in terms of customer-facing dashboards. Those dashboards can be shared to customers on a recurring basis via email and can also be included within Success Centers so they can access their success metrics within your application. I let your CSM, Veronika, know you were interested in this functionality. Hope this helps! ### 17. One of the greatest tools for successfully manage your Customer portfolio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about ChurnZero?** One stop platform with everything you need to successfully manage your customer portfolio. It has more features than your average CRM. **What do you dislike about ChurnZero?** It requires some training to better take advantage of all the available tools **What problems is ChurnZero solving and how is that benefiting you?** Detecting and managing churn risk ### 18. My map to managing a large book of business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about ChurnZero?** ChurnZero is my secret weapon for staying on top of every customer lifecycle event and identifying risks on time. The new AI tool amplifies my productivity and conserves valuable time. **What do you dislike about ChurnZero?** While ChurnZero offers powerful insights, data accuracy can sometimes be inconsistent, leading to alerts that don't fully reflect the reality of customer situations. For example, I can receive an alert for a renewal escalation for a customer who just renewed their contract. **What problems is ChurnZero solving and how is that benefiting you?** Improve proactive engagement by automating manual tasks such as personalized outreach. By entrusting ChurnZero with everyday responsibilities, I can concentrate on high-impact activities that yield superior business outcomes. ### 19. Churn Zero Review 2 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about ChurnZero?** I like the automation features and the ability for Churn Zero to integrate with established programs like Salesforce, Pendo, and others. In my experience, I have seen limited native integrations from other platforms, setting Churn Zero apart from the rest! Our teams have now utilized some of Churn Zero's automated features, helping to minimize manual touches for our growing books of business. **What do you dislike about ChurnZero?** I have had a lot of challenges during implementation that feel like I am handling independently of Churn Zero reps. We are going on 10 months of slow-as-a-snail implementation and we are not ready to begin using the features that make Churn Zero unique. Also, we have already surpassed the licence and data limits and are seeing immense slowdowns of the site in general. We have been reassigned CSMs many times, slowing progress and implementation of advanced features. **What problems is ChurnZero solving and how is that benefiting you?** We are looking to use ChurnZero to get ahead of our churn and assist us in recognizing early churn indicators of our client base. Churn Zero has allowed us to identify a gap in our internal processes that has direct correlation to early churn, which has become invaluable to our business. We are also utilizing plays to automate the onboarding process for new customers, streamlining our various teams to provide customers with a uniform onboarding experience. **Official Response from Maureen Rice:** > Hi there, thank you for your review! I'm Maureen Rice, ChurnZero's customer marketing manager. I'm glad to hear you've been getting value from our integrations and automation, but I'm sorry to hear about your implementation experience. If you have any additional feedback, please don't hesitate to email me at mrice@churnzero.net. I'm happy to help however I can and get some additional resources involved to ensure you're getting full value from the tool. Hoping to hear from you. Thank you again! ### 20. churn zero is great **Rating:** 5.0/5.0 stars **Reviewed by:** parissa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ChurnZero?** the chat GPT plug-in is a game changer!! **What do you dislike about ChurnZero?** I wish there was a way to view all the mass emails sent, and if they have been opened/delivered etc. **What problems is ChurnZero solving and how is that benefiting you?** It's helping me organize my book of business and send out mass emails to my clients. ### 21. Great CS tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about ChurnZero?** It provides a single view of a customer base by compiling all our different data sources into one. We can then simply track the performance of our customer accounts by segmenting them in a huge variety of ways and create alerts, plays and journeys based on our evolving business needs. Whenever we have questions or issues the support team are always responsive and provide clear guidance on the resolution path. **What do you dislike about ChurnZero?** Like any tool you need to take the time to set this up AND then you must continue to refine and review how your Team uses it to continue to evolve the value you get from it as you grow as a business - if you don't have an owner who has time to do this then you may struggle. **What problems is ChurnZero solving and how is that benefiting you?** Providing a single view of our active customer base and managing them through our customer lifecycle ### 22. ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ChurnZero?** I love ChurnZero because it gives me the ability to keep all of my notes, docuentation, and plans for customers in one place. **What do you dislike about ChurnZero?** I think there continues to be room for improvement with integration into other platforms we use to keep customer information in check. **What problems is ChurnZero solving and how is that benefiting you?** I think it allows for all of the customer information I am in charge of to live in one place and give a complete picture. ### 23. Great tool for customer success managers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about ChurnZero?** Your ability to segment customers and have a one stop shop to view all the data related to your accounts from different integrations **What do you dislike about ChurnZero?** desperately needs an app version for phones **What problems is ChurnZero solving and how is that benefiting you?** ability to view data collectively from different integrations ### 24. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ChurnZero?** Segmentation really make wonders, it is very helpful to divide my accounts **What do you dislike about ChurnZero?** reporting needs to be improved in a great way **What problems is ChurnZero solving and how is that benefiting you?** Accounts divisions ### 25. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about ChurnZero?** I love the way it helps me structure my day as a CS person **What do you dislike about ChurnZero?** I can find it hard to navigate sometimes. **What problems is ChurnZero solving and how is that benefiting you?** Admin tasks are alot eassier and i am able to get updates on each account! ### 26. I have never had the opportunity to use a CS solution. Loving it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ChurnZero?** Journeys - the ability to automate tasks at scale. **What do you dislike about ChurnZero?** New user - I haven't found anything I disklike as of yet. Potentially integration with SFDC. **What problems is ChurnZero solving and how is that benefiting you?** Journeys - As an Enterprise CSM I find the ability to build custom journeys at scale. This ensures that we stay engaged with the customer, track notes, action items, feedback, at scale. ### 27. Great Tool For Any CS Org! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about ChurnZero?** I love the way ChurnZero keeps all of my accounts organized and the ability to pull reports that give me insight into what is going on with each one! **What do you dislike about ChurnZero?** I haven't come across anything that couldn't be explained by our Admin. **What problems is ChurnZero solving and how is that benefiting you?** Keeping tabs on all of my accounts. Seeing which accounts need attention and what tasks I need to complete for each one. ### 28. Helpful CSM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ChurnZero?** Utilizing the plays is super helpful to be able to customize and send out a lot of messages to clients very quickly. **What do you dislike about ChurnZero?** I do not really have anything negative to say about ChurnZero. **What problems is ChurnZero solving and how is that benefiting you?** Keeping track of tasks and activities I need to do for my clients. Being able to log information from calls/meetings. As mentioned previously, sending out bulk plays. Helps manager large number of clients in an efficent way. ### 29. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about ChurnZero?** I love having one system to go to for everything I need to know about my customers. It is a great way to understand health trends and provides powerful insights. **What do you dislike about ChurnZero?** I cannot think of any downsides at the moment **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps our team of Customer Success Managers understand the health of our customers and which accounts they need to prioritize to ensure retention ### 30. My CSM Swiss Knife! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ChurnZero?** Integrates with a plethora of data sources, makes everything accessible. **What do you dislike about ChurnZero?** I wouldn't say dislike, but an area of improvement would be the UI/visuals. **What problems is ChurnZero solving and how is that benefiting you?** Managing customer usage data from multiple sources in one place. Huge time-saver. ### 31. Perfect solution for CSMs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ChurnZero?** ChurnZero is an intuitive and easy to use platform that allows us to get unparalleled insights into our customer interactions, usage, and information. They are constantly taking feedback and making updates to the tool that create effeciencies for everyone. ChurnZero can fit multiple different workflows from a full digital customer experience to a more hands on approach when needed. **What do you dislike about ChurnZero?** As the admin of the tool, there are still certain features I would like to be able to do without reaching out to their support team. For example, creating formula fields. With that said, their support team is awesome and extremely quick to help when needed. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping our Customer Success team drive higher NRR through its number of features. Journeys, Playbooks, Alerts, and Dashboard Analytics are all factors that have helped our teams WIN. ### 32. Impressive outcomes now that we are on Churnzero **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle W. | CCO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ChurnZero?** The one source of truth for our customer's health has been game changing. Our KPIs are now more visible and trackable and our interventions for customers that are at risk of slipping through the cracks are powerful. **What do you dislike about ChurnZero?** As an Aussie customer we have to navigate our timezone with the Churnzero support but they flex and it works pretty well. **What problems is ChurnZero solving and how is that benefiting you?** Churnzero is giving us a clear and accurate dashboard on our Customer health. This reduces the time it takes us to track these details across multiple platforms or spreadsheets. ### 33. As a CSA CZ has been my best friend, it makes my job easier and I can be more efficient and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Jabdhul G. | CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ChurnZero?** That you can track usage and use scores to identify when someone is in danger. The support is awesome! Shout out to Jessie she is the best! **What do you dislike about ChurnZero?** That the history sometimes gets too clunky. **What problems is ChurnZero solving and how is that benefiting you?** We can predict churn, it helps us see the patterns of accounts that tend to cancel and we can prevent that from happening. **Official Response from Maureen Rice:** > Hi Jay, thank you so much for your review! I'm Maureen Rice, customer marketing manager (and former CSM) here at ChurnZero. I may be biased, but I also think Jessie and support are the best 🤗 RE: clunky history - are you talking about the history tab of the timeline? If so, I totally get it. I LOVE using timeline filters to clean things up and see only specific card types. You can even save your own personal default view. If I'm thinking of something different, let Jessie know what you'd love to see and she'll log product feedback on your behalf. Thanks again! ### 34. user friendly UI with essential features to perform my daily tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about ChurnZero?** daily email reminder to help prioritize tasks, and configurable modules allowing the team to build our own data insights dashboard **What do you dislike about ChurnZero?** It is great to incoporate AI feature to keep up with the trend however I would expect to get deeper insights and analysis from AI briefing **What problems is ChurnZero solving and how is that benefiting you?** As CSM,ChurnZero is a useful tool to help me get on top of my tasks, and one stop solution for CS related tasks, especially generating opportunities in time for renewal, usage, upsell and cross-sell ### 35. It does most of my job for me! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ChurnZero?** The most stressful part of being a CSM is the mental load of future tasks. ChurnZero not only allows you to automate standard tasks but set up reminders in the future for odd-end ones, taking loads of stress off of you. **What do you dislike about ChurnZero?** There is honestly nothing I don't like about CZ. Although I wish you could email a second time on the same chain of an email you sent earlier within CZ. **What problems is ChurnZero solving and how is that benefiting you?** I can plug and chug in the most organized way through CZ. ### 36. After Training, it is very useful. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ChurnZero?** It does automate some things that optimize my time. Prepping response emails, and creating plays from tasks, that is all very useful. The training videos are helpful, even if they aren't tailored to my business and my exact needs. **What do you dislike about ChurnZero?** It takes quite a bit of training to get the full value from this, and as a busy CSM I don't always have time to dive through training materials to find if the platform will accomplish what I need. **What problems is ChurnZero solving and how is that benefiting you?** Automating is a huge benefit of this system. Pre-populating emails as reminders, and setting up tasks to 'ping', that is incredibly beneficial to my time management. ### 37. Fantastic Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about ChurnZero?** I like the level of support we receive from our CSM, Howard. He is always responsive and helpful to our questions. **What do you dislike about ChurnZero?** There is a bit of a learning curve and it's not the most intuitive product to use. Some of the verbage is confusing and makes it difficult to set up a journey vs. a play, for example. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping us track performance of our clients and what contributed to their likelihood of churning. **Official Response from Maureen Rice:** > Hi there churn fighter! Maureen Rice here, ChurnZero's customer marketing manager. I'm so happy to hear that you've been getting great support from Howard. He's the best, isn't he? We would love to understand the verbiage that's been tripping you up - we'll submit product feedback on your behalf and we can look at adding tooltips or WalkThroughs on those pages to help with clarity. Feel free to email me at mrice@churnzero.net or chat with Howard and we'll get it on it. ### 38. Great for Keeping Track of Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about ChurnZero?** CZ is great for keeping all customer information organized and secure. **What do you dislike about ChurnZero?** Additional features that would be nice would be AI features. **What problems is ChurnZero solving and how is that benefiting you?** Great for keeping my customer notes and informaiton organized. ### 39. Great experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about ChurnZero?** I love how it just keeps me organized by reminding me of my renewals that are coming up. I also really like when I am notified of churn scores that go up or down. This allows me to give attention where needed. We also have a great Customer Success Manager. The extra support is a plus. I know I can email her if I need something or even schedule a quick call. **What do you dislike about ChurnZero?** I am still learning a lot about ChurnZero so I do not have too many negatives to mention. There are some sections I think could be a bit more user-friendly. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero provides me insight into my customer's temperature before I even know anything is happening. ### 40. CZ review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about ChurnZero?** It's a user-friendly platform, easily accessed **What do you dislike about ChurnZero?** Not so much, just used it for short time so far so good. **What problems is ChurnZero solving and how is that benefiting you?** the CSM analytics that helps us alot, the dashboards, the segments ### 41. ChurnZero a great tool for CS leaders **Rating:** 4.5/5.0 stars **Reviewed by:** Joe M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ChurnZero?** How easy it is to segment your customers and create custom reports. Always someone from the CZ team who is willing to help. **What do you dislike about ChurnZero?** I'd like a few more CS features to be added **What problems is ChurnZero solving and how is that benefiting you?** Analyzing risk and the CS process ### 42. Helps to keep your CSM and Customers Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Vince G. | Vice President of Learning and Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about ChurnZero?** Intergrations that are able to add metrics that playbooks can be made with. **What do you dislike about ChurnZero?** Nothing that I can think of at the moment **What problems is ChurnZero solving and how is that benefiting you?** Monitoring metrics. Creating playbooks for customer journey ### 43. Best customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about ChurnZero?** Their product and their customer success team. We use churn zero daily and it is really easy to use. Intergration is done step by step and it is not complicated. **What do you dislike about ChurnZero?** I think their UI needs a refresh otherwise everything is perfect **What problems is ChurnZero solving and how is that benefiting you?** an overview about customer journey and its mapping. We can easily adapt that come our way, and introduce new customer journeys or merge existing ones. We can map new ones, change old ones. Send in app annoucments through Churn Zero. ### 44. User-friendly and impactful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about ChurnZero?** ChurnZero allows me to manage my team's book of business with ease, and I really appreciate how easy everything is to configure - from dashboards to alerts to playbooks. The account teams are all excellent, especially the CSMs. They know their product inside and out, proactively solve any issues that pop up, and even help set things up when we get stuck. **What do you dislike about ChurnZero?** There are some quirks here and there that result in manual work. For example, currently no "or" statements when creating segments (only "and"), so depending on what you're trying to do, you have to create even more segments as a workaround. If you're trying to use playbooks or surveys for customers with multiple domains, there's not a way to de-dupe the email addresses, so manual work is required to ensure one contact doesn't get the same thing multiple times. **What problems is ChurnZero solving and how is that benefiting you?** Scalable customer success management, improved CS productivity, proactive alerting systems, CS management and overall operational support. **Official Response from Maureen Rice:** > Hi there, thank you so much for your review! I'm Maureen Rice, ChurnZero's customer marketing manager, and I am so happy to hear about your experience with the ChurnZero team and the value the platform is bringing to your team. I hear you on those quirks. If you're willing, please email me your info and I'd be happy to log it as product feedback ASAP. My email is mrice@churnzero.net. Thanks again! ### 45. 2nd time ChurnZero buyer, and I would a third time as well! **Rating:** 4.5/5.0 stars **Reviewed by:** Klaas S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about ChurnZero?** Great teams at churnzero make your life easier. The tool can be impractical at times and difficult to learn, but their team has answers for everything, from ready to roll out plays, to a learning section and managed services. **What do you dislike about ChurnZero?** Admin in ChurnZero can be difficult, luckily they are giving admins more control through dedicated profiles, special admin section and more options to customize **What problems is ChurnZero solving and how is that benefiting you?** - churnscores for every customer - NPS campaigns - CSAT campaigns - dashboards - task management - renewal management - risk mapping **Official Response from Maureen Rice:** > Klaas, my friend! Thank you for your review! You know Abby and the product team are laser-focused on more admin and operations-focused functionality this year - yay! Keep submitting product feedback. More good stuff is on the horizon! Also, we're getting ready to kick off our first 2024 Community Ambassador class, and I can't imagine a class without you at this point 😀 I'll send you an email. Thanks again! ### 46. The "secret weapon" for CSM Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sean Z. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ChurnZero?** ChurnZero is a one stop shop when it comes to all the tasks that customer success managers do on a day to day basis. I love how I can send bulk emails, in app announcements, run reports (segments) and much more all in the same solution. **What do you dislike about ChurnZero?** Since ChurnZero is an extremely robust tool, there is a steep learning curve. They do offer useful training resources in CZ University, but I found myself still needing additional assistance as videos can only do so much. Our customer success manager fills in the gaps and was very useful in helping our team learn the solution. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is saving myself and my colleagues a TON of time manually sending emails, and running reports through Salesforce. Because CZ links to Salesforce, I can send my emails in bulk to a specific segment. ChurnZero also gives you analytics and information that I feel I cannot find in Salesforce. In this sense ChurnZero lives up to its name as a churn fighting solution as well. With the analytics we almost get a head start on a churn right as the red flags appear. ### 47. Customer Success Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Cary P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about ChurnZero?** It helps organize my daily business by focusing on the highest priority tasks. **What do you dislike about ChurnZero?** Understanding the relationship between plays and segments can be challenging. **What problems is ChurnZero solving and how is that benefiting you?** Managing large customer base of 70+ clients/CSM ### 48. Keeps my tasks - and Priorities on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Débora B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about ChurnZero?** I love that I can quickly access my customer's information and manage my daily priorities using CZ. Also, it is really easy to define my priorities based on the health scorecards, which helps me to identify and act on potential churns or opportunities for expansions. **What do you dislike about ChurnZero?** Not being able to reply to an email I just sent through CZ is a con. Sometimes, if you forget to insert a link or document, it isn't possible to reply to the same email and correct the information. **What problems is ChurnZero solving and how is that benefiting you?** Having my priority tasks listed and the possibility to create the plays to quickly send the emails about renewals, support follow ups and revenue expansion opportunities. ### 49. ChurnZero is Key **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ChurnZero?** ChurnZero is key for gathering business insights that even the most experienced professional might overlook. I can personally say that although we have not used every single aspect of ChurnZero yet, it has helped myself and my team exponentially! **What do you dislike about ChurnZero?** Nothing! My experience with this intuitive platform has been enjoyable and I hope my company continues this partnership for years to come! Thank you Kerry, our CSM, and the ChurnZero team for allowing us to learn and grow together! **What problems is ChurnZero solving and how is that benefiting you?** With such large portfolios, ChurnZero helps us to identify the clients we have not engaged in meaningful ways and gives us the data to act in a swift and timely manner. ### 50. The people of Chrurnzero are very kind and attentive. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateus C. | eHealth Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about ChurnZero?** Organize the meeting (schedule) and communication. **What do you dislike about ChurnZero?** The application isn't integrated with WhatsApp. Brazilian people use WhatsApp a lot, and maybe the sampling of surveys would increase. **What problems is ChurnZero solving and how is that benefiting you?** Some questions about DNS, contract, and usability. ## ChurnZero Discussions - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 1 comment, 1 upvote - [View ChurnZero pricing details and edition comparison](https://www.g2.com/products/churnzero/reviews?facet2=pdf&focus_review=4462091&page=10&product_id=churnzero§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+23%3A01%3A31+-0500&secure%5Bsession_id%5D=efd24544-8e35-4637-a01d-9a6118f8eb4f&secure%5Btoken%5D=1391dd31856745fa63547cb8a5b8c4afd451b2b3c6cbc14b38754b9d66c65cd9&format=llm_user) ## ChurnZero Integrations - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - 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Dynamic Segmentation - Journey Optimization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Onboarding Setup** - Workflows - Templates - Checklists **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ChurnZero Alternatives - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (505 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (928 reviews)