Teamwork Desk Reviews & Product Details

Teamwork Desk Overview

What is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Teamwork Desk gives you all the features you need — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable your team to keep customers at the heart of everything you do.

Teamwork Desk Details
Product Description

Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them


Seller Details
Seller
Teamwork
Company Website
Year Founded
2007
HQ Location
Cork, Ireland
Twitter
@teamwork
12,143 Twitter followers
LinkedIn® Page
www.linkedin.com
418 employees on LinkedIn®
Description

Teamwork is an easy-to-use online project management software application that helps managers, staff and clients work together more productively together online.

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Teamwork Desk Screenshots

Teamwork Desk Reviews

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer. Review collected by and hosted on G2.com.

What do you dislike?

If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try out their free trial and see if it works for the way you work with your customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staying current with customer queries and messages, all in one place and not scattered over different team mailboxes. Review collected by and hosted on G2.com.

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Project Manager/ERP Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Response from Nancy Harnett of Teamwork Desk

Hey Ted,

Thank you for your review of Teamwork Desk.It's great to hear that you have found the software useful in your everyday work life, alongside the integration with Teamwork Projects!

I have passed your feedback over to the development and product teams about the ticket reopening, they will see if there is a scope for this by doing some research.

If you ever have any questions or queries, be sure to email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!).

Many thanks,

Nancy at Teamwork :)

AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up. Review collected by and hosted on G2.com.

What do you dislike?

The mobile app needs a rewrite to have more feature parity Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are using or considering zendesk then in would highly recommend teamwork instead Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internally we use this to interact with staff members outside our department that need technical help. It’s corporate IT help desk. Review collected by and hosted on G2.com.

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Content Strategist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're quick to troubleshoot any issues and accommodate feature requests in a timely manner. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice if the reporting feature was a bit more robust. For example, I'd like to be able to set "business hours" in the platform so that our first response times and time to resolve tickets were a bit more accurate and didn't require manual math. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Teamwork Desk, we're able to streamline client communication when it comes to support tickets. Without this platform, our clients would not enjoy such quick response times from our team. Review collected by and hosted on G2.com.

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Customer Service Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat.

The panel is easy to use and allows us to communicate with our customers optimally. The distribution of tickets to agents is simple thanks to the built-in automations we use for this purpose. Review collected by and hosted on G2.com.

What do you dislike?

It provides remarkable performance, I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Teamwork Desk is suitable to improve customer service. It is customizable, does not require complicated training and its packages are accessible to companies of any size. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It definitely improves response time, the software helps us answer our users' questions quickly and enhances our ability to respond to complex problems. It is a solution that fits our needs. Review collected by and hosted on G2.com.

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Helpdesk Support Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is easy to use. It lets you manage tickets in a shared environment, increasing productivity and promoting the search for solutions tailored to the particular needs of each client.

It has functions to automate tasks, allows us to simplify the allocation of tickets.

Unifying the inboxes makes it easier to handle incoming email inquiries, reducing customer response time.

The customer portal has also proved very useful to us, because the client can solve common problems without the assistance of an agent. Review collected by and hosted on G2.com.

What do you dislike?

I am quite satisfied with this tool, I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may be a good option for small businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It improves communication with our customers, thanks to Teamwork Desk we can now provide a friendly and organized service that prioritizes customer needs. Review collected by and hosted on G2.com.

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Response from Nancy Harnett of Teamwork Desk

Hey there Earl!

Thanks for the review of Teamwork Desk, our team were delighted with the feedback on the software.

Tickets, tasks, and time - it's thrilling! (<- Yes I looked for a word beginning with 'T' to really round off the sentence, wouldn't have been the same without it!) We couldn't agree more, easy to use and helps keep your customer queries organised.

Remember to reach out to us if you should need assistance with anything, our support team are the best in the business... or so they tell me! You can shoot them an email over at support@teamwork.com where they will pick up your questions and queries in - you guessed it - Teamwork Desk!

Many thanks,

Nancy at Teamwork :)

UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Teamwork facilitates the management of tickets, it is a simple and elegant platform that allows us to connect the inboxes and unify communications by email. It provides functions to automate the allocation of tickets, and we can save time on some tasks, also allows us to monitor the performance of our service with simple and detailed reports.

One aspect that enhances helpdesk is the integration with a wide variety of third-party applications, which helps us to link the system to our technological environment seamlessly. Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints about it, it has made a big difference in the management of our customer service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I could recommend this solution due to its high flexibility and customization capacity. Allows integration with other platforms, also streamlines and improves workflow. It applies to companies of all sizes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It generates a positive impact on the satisfaction of our customers. Teamwork Desk unifies the management of our support team and improves the service experience. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a simple solution to handle customer inquiries. It allows linking inboxes on the platform, so our support team can immediately respond to inquiries.

The system provides functions to prioritize and automate the assignment of tickets, which helps us increase the speed of response to our users. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, since I've had a positive experience since I use it. I have nothing negative to highlight about the software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Provides flexibility and increases the ability to process queries in less time. Recommended for small businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The platform promotes interactive collaboration between our agents. Teamwork allows us to provide personalized and timely attention. It has a positive impact on the experience of our users. Review collected by and hosted on G2.com.

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UG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Teamwork Desk provides us with features to handle customer inquiries.The platform has the ability to unify inboxes and also convert emails into tickets, allowing us to prioritize queries that require more complex solutions. It provides robust features for assigning tickets to the correct agents. It is quite effective and flexible. Review collected by and hosted on G2.com.

What do you dislike?

The wide variety of features allow us to build an organized system to respond to our customers without delay. It is very useful, so far I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This platform is a suitable and flexible solution for support teams, it is easy to configure and the cost is accessible to companies of any size. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ticketing system has had a positive impact on the customer experience, because we can provide tight attention to customer needs in less time. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The user interface is intuitive and modern. The software is easy to implement, can be configured smoothly and provides customization options. The platform allows us to organize and assign queries promptly, also unifies inboxes facilitating the receipt and handling of communications.

Provides integrations with third-party tools such as email and CRM.

Teamwork Desk is great for teamwork, it helps us provide an improved service to our customers and deliver customized solutions. Review collected by and hosted on G2.com.

What do you dislike?

I have no negative comments. Teamwork Desk is an effective solution for our support team. It works perfectly and provides great performance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is suitable for small companies, provides basic and flexible features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simplifies tasks, which impacts positively on the performance. It helps improve collaboration by centralizing the joint effort of our support team in a space.

Effective collaboration allows us to reduce response time and provide timely solutions to our users. Review collected by and hosted on G2.com.

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Response from Nancy Harnett of Teamwork Desk

Hi there,

Thanks for your review of Teamwork Desk! We were delighted to see a very positive review of our new interface, along with hearing that it has assisted in communication and 'teamwork'!

Glad to hear that you enjoy our CRM and email integrations! Have you seen our newest product to the Teamwork family - Teamwork CRM? Could you imagine all your CRM and Desk integration dreams coming true?! Well now you can! I'll just leave this here... https://www.teamwork.com/crm/ ;) On a serious note, we are delighted to have you as part of the Teamwork family and are glad to hear that the product is assisting your team where needed.

Remember to reach out to us if you should need assistance with anything, our support team are the best in the business... or so they tell me! You can shoot them an email over at support@teamwork.com where they will pick up your questions and queries in - you guessed it - Teamwork Desk!

Have a great day, and thanks again!

Nancy at Teamwork :)

Help Desk Support Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is an intuitive help desk, its interface is simple and elegant. Centralize the reception of emails and automatically converts them into tickets. The system allows us to manage tickets efficiently, improve our customer service. Review collected by and hosted on G2.com.

What do you dislike?

With Teamwork Desk incoming tickets can manage effectively. It works exceptionally well, so for the moment I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommended solution to boost teamwork and transform customer service. In addition, it offer plans with reasonable prices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Available automations enhance productivity and reduce the time spent on routine activities. Teamwork Desk is ideal to focus attention on the most important: our customers. Review collected by and hosted on G2.com.

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Response from Nancy Harnett of Teamwork Desk

Hey there Hilda,

Thanks for your review of Teamwork Desk! We were delighted to hear that you enjoy our helpdesk software, and that it has helped you in improving customer service along with becoming more effective as a team! That's a #win for us here at Teamwork!

Customer focus is important, and we are glad to hear that we have helped in that area. Your team are the main reasoning behind the customer happiness, our software is just an extension of their greatness!

If you ever have any questions or queries, be sure to email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!).

Have a great day!

Nancy at Teamwork :)

UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The dashboard is easy to navigate, I like its intuitive functionality and its modern and minimalist appearance.

The helpdesk has allowed us to implement efficient management of tickets with the unification of inboxes. Now, we can receive queries from multiple channels, organize and categorize them without difficulty. Review collected by and hosted on G2.com.

What do you dislike?

The user experience has been good, so it's hard to find any negative aspect to note. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the suitable tool for support teams. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The intuitive features of Teamwork Desk have contributed to the improvement of our customer support. It has proved to be an effective solution to optimize ticket management. Review collected by and hosted on G2.com.

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Director Of Marketing Operations
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Teamwork team is constantly focused on making the product better. Review collected by and hosted on G2.com.

What do you dislike?

I can't really think of too much that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps to manage incoming help requests. We also use it to capture initial lead communication when demos are setup via our marketing sites. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Teamwork is constantly updating their site. If there’s an issue or feature request, the customer support team is happy to help! Review collected by and hosted on G2.com.

What do you dislike?

TW is lacking in tagging field. We’ve created workarounds to make it so that we can report out correctly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Teamwork is how I can perform my job - it allows us to set different statuses and provide notes to other team members so that everyone is on same page. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a modern and robust help desk. It is easy to configure, allows you to manage tickets and provide solutions to our customers' problems quickly and efficiently.

Automating tasks streamlines the operations of our team. Integrations help improve performance and teamwork. Review collected by and hosted on G2.com.

What do you dislike?

I've had a good experience using the software. I have no complaints to report at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommended for customer service teams because it improves the quality of communications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The shared environment improves collaboration between agents. The software allows us to organize communications efficiently, thanks to that we can respond to our customers without delay. Review collected by and hosted on G2.com.

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Owner
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without paying for accounts for everyone.

It also "just works" which is great. It was easy to setup triggers and canned responses (which include rich HTML like links and tags for things like customer/client names, dates, etc...)

Support has been readily available via live chat, email and by phone, and Teamwork support has really been wonderful both before and after signing up.

I also loved their free trial that lets you actually switch plan levels while in trial so you can actually see what features are included vs. not. That let use deterime the mid-range plan solved all out needs and saves us a lot of money.

Review collected by and hosted on G2.com.

What do you dislike?

I would have liked a few common pre-built triggers for things like closing a ticket without a response for 72 hours. I also wish it was a little tighter integrated with Teamwork Projects (less jumping back and forth).

I would also like direct live chat integration where a chat can be converted into a ticket. They integrate with a live chat server called Pubble that I'm not familar with yet. Might try it out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support for software support and account issues. We were managing this across multiple systems (forums, email accounts). Teamwork Desk has streamlined everything into one dashboard. Review collected by and hosted on G2.com.

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GI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is an efficient platform, among the essential features provided by this ticket management and reporting tool.

It is efficient to organize tickets and prevents two agents from working on the same ticket, their functions help reduce repetitive tasks. It also provides a powerful analysis tool, useful for measuring productivity and customer experience. Review collected by and hosted on G2.com.

What do you dislike?

No complaints since it integrates smoothly into the workflow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a reliable and effective alternative to improve the management of queries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us communicate better with customers. It makes more effective problem management as the platform simplifies the work of our agentes.Teamwork Desk allows us to focus on solving problems by priority and provide personalized customer support. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can assign to an individual and assign a priority, include an attachement, and leave a note visable just to the assignee. I like that I can look at a customers history and their company history so that I know Review collected by and hosted on G2.com.

What do you dislike?

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a call and an email regarding the same case but they have to be new/different case numbers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handling customer support in a way that allows me to communicate directly with customers but also assign to other departments and communicate in the same space but discretely. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use, clean UI, custom settings do not require code, constant support available, managing the system is easy and allows for efficient processes and work for company Review collected by and hosted on G2.com.

What do you dislike?

Could use some more custom features. Requesting custom features to company no matter how small or large don’t always come as needed or as fast as one might like Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticketing, support documents and support for customers Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer. Review collected by and hosted on G2.com.

What do you dislike?

Website is awesome. Wish the mobile app were a little more efficient. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check out the ability to create multiple "desks" under one account and utilize users across them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a tool that would allow various team members to track tickets and time and share a limited layer of visibility to customers. Teamwork was the only solution I found that worked the way we needed it to. Review collected by and hosted on G2.com.

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UG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The fact that it integrates with Teamwork Projects. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that you have to pay an additional fee to use it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you use TW Projects and are using another support/desk solution, switch! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping my inbox clean! I can divert requests for quicker customer service and encouraging my clients to use it has helped me get things accomplished faster. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to have some type of time tracking for each ticket. You can track time in teamwork projects, but this integration is not yet available for teamwork desk. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I wouldn't use this as a stand alone ticketing system - it lacks billing and a lot of features that programs such as repairshopr has, but as an addition to teamwork projects, this works perfectly! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to make sure emails coming in were being addressed & that we could manage the workflow of requests. It adds an extra layer on to our task management program to kind of explain the goal of the task and a direct channel to communicate with the client that we as a team can see. Review collected by and hosted on G2.com.

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WEB DESIGN & UX MANAGER
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of seconds. Once the ticket has been created your team will be notified through email. Review collected by and hosted on G2.com.

What do you dislike?

Would be a nice feature to have email reminders if a ticket hasn't been filled out in 48 hours. This way you can make sure everything is in and out in a timely matter. Spam does enter the system luckily you can make the items as spam but this could be annoying if you had tons. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have tons of support tickets this can help you keep it organize. You can also assign other team members tickets if you have different categories. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker response time. Less email loss. This systems keeps all the support in one place. If you have a customer personally send you an email you can forward the message directly into your ticket system and it will automatically create a ticket for you. Review collected by and hosted on G2.com.

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Response from Nancy Harnett of Teamwork Desk

Hey there Matthew,

Thank you for leaving us a review of Teamwork Desk. I have passed on your feedback to our development and product teams, they were delighted!

Hmmm reminders about tickets, I'm fairly sure this is one that our support team can help with. They might have a workaround in the form of a trigger for you. Email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!).

Many thanks,

Nancy at Teamwork :)

UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when. Review collected by and hosted on G2.com.

What do you dislike?

It is extremely comprehensive. I have been using it for 9 months now and still have so many questions. I often still get advice and explanations from coworkers, and am constantly learning new features. As nice as that it sometimes, it can get really frustrating when I want to find out something basic and it's hard to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it predominantly for divvying up work and giving people tasks to do. It has been very beneficial for our company, as we can easily see who needs to do what, when, and how. Each task gives the option to attach files, screenshots, photos, and documents. I can see who I am waiting on, and who I need to notify when my project is done. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it.

Teamwork is designed to improve communication within a company and organize projects company-wide and it excels in each of these areas. You can customize projects, assign tasks, make the tasks conditional (i.e., Y not to be completed until X happens), set deadlines, send reminders, chat with coworkers, take notes ... Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I worry that Teamwork is trying to do too much. A minor dislike. It's got file sharing and storage, messaging, notifications, calendars, task assigning and managing. Your company can almost do everything it needs to do in this one program, which means there's a lot to learn and a lot you can forget. It's trying to be a jack of all trades, master of all trades. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- The customer service is top notch. They respond quickly to your questions and they solve almost everything within the day.

- As our company is growing, it's getting harder and harder for employees to be on the same page. Teamwork makes communication in a company this size manageable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Teamwork is slowly but surely solving most communication issues in our office, whether it's miscommunication between departments, locations of missing files, assignments that you're waiting for, notifications of new projects, etc. Review collected by and hosted on G2.com.

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Do you work for Teamwork Desk?