--- title: Teamwork Desk Reviews meta_title: 'Teamwork Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Teamwork Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Teamwork Desk Reviews **Vendor:** Teamwork **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Teamwork Desk Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location ## Teamwork Desk Pros & Cons **What users like:** - Users value the **automation capabilities** of Teamwork Desk, enhancing efficiency and organization in managing requests. (1 reviews) - Users find Teamwork Desk to be **very easy to use** , streamlining ticket management and enhancing team efficiency. (1 reviews) - Users find Teamwork Desk to greatly enhance **efficiency and automation** , streamlining ticket management and request tracking. (1 reviews) - Users find Teamwork Desk **easy to use** , benefiting from its features and centralized ticketing system for efficiency. (1 reviews) - Users value the **centralized ticketing system** of Teamwork Desk, enhancing team efficiency and request management. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users find that the **learning curve** can be challenging, requiring time to fully adjust and utilize all features. (1 reviews) - Users find the **steep learning curve** challenging, requiring time to adjust and fully utilize the software's features. (1 reviews) ## Teamwork Desk Reviews ### 1. Efficient Ticket Management Made Easy with Teamwork Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Lizzie P. | Senior Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Teamwork Desk?** Teamwork Desk is pretty easy to use. It has a lot of features and capabilities built in as well as efficiencies and automations. It has provided us with a centralized ticketing system for a few teams (as users) to receive and manage requests and questions. Helps us to track tickets, progress, etc. We use it daily, and it has helped us stay on top of requests and tickets as compared to having them sent via email. **What do you dislike about Teamwork Desk?** Do not have too many dislikes. The bigger challenge was just getting used to it - change takes some time and adjusting. I think there is likely a lot more we could do to better utilize and take advantage of what is available. **What problems is Teamwork Desk solving and how is that benefiting you?** It provides our teams with a centralized ticketing system (as users). It helps us to keep track of the tickets better, compared to when they were previously sent via email. We have been able to utilize some of the automations and efficiencies to help us be quicker and more efficient. Provides us with insight into where issues are, what we spend time on, and other aspects. ### 2. Works well with TW projects but otherwise not so great **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Teamwork Desk?** Seamless integration with Teamwork projects, that is nice. **What do you dislike about Teamwork Desk?** The UI is not good, difficult to localize for Japanese. **Recommendations to others considering Teamwork Desk:** Good for those needed seamless integration with Teamwork Projects **What problems is Teamwork Desk solving and how is that benefiting you?** It was good ### 3. Great HelpDesk Platform with Visual Appeal **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | Partner Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Teamwork Desk?** I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market. **What do you dislike about Teamwork Desk?** Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active. **What problems is Teamwork Desk solving and how is that benefiting you?** We are able to keep our inquiries streamlined and organized. Customers get quick responses from us, and we can avoid having emails getting lost because they are easy to assign, reply, to know when someone replies, and solve/close tickets. We also are able to get immediate feedback from customers which helps me as a manager celebrate my team's wins and address any concerns. ### 4. Easy ticketing for queries in pharma **Rating:** 2.5/5.0 stars **Reviewed by:** Varaprasad S. | Senior Regulatory Affairs Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Teamwork Desk?** In TEAM WORK, the self-serviceable ticketing feature is an advantage of this tool, along with automation and good API integration. Additionally, it offers unlimited 24/7 customer care service. **What do you dislike about Teamwork Desk?** The system does not have IVR, video call facility, live chat, and lacks social media integration. It is not user-friendly with a customer forum and sometimes lacks proper historical inputs. **Recommendations to others considering Teamwork Desk:** Yes **What problems is Teamwork Desk solving and how is that benefiting you?** It is best for maintaining fundamental customer interactions regularly and is better at utilizing the easy operational design, as it is user-friendly and requires less experience to keep this tool functioning effectively. ### 5. Teamwork Desk is efficient and effective. It helps me organize tasks and tag projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth Ann R. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Teamwork Desk?** Teamwork Desk makes it easy to tag others on projects and communicate with them. **What do you dislike about Teamwork Desk?** Pricing can be expensive for the more users you have on the higher-end plan. **Recommendations to others considering Teamwork Desk:** Our company solely uses teamwork for all tasks and projects. **What problems is Teamwork Desk solving and how is that benefiting you?** The mobile app is usuable, but can't do what the desktop version can. ### 6. Teamwork for Team success **Rating:** 4.5/5.0 stars **Reviewed by:** Albert S. | Performance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Teamwork Desk?** The ability to create different teams for easy task assignments. also, teamwork has the option of keeping the task requester informed on the progress **What do you dislike about Teamwork Desk?** it was a little too expensive for the functionality it offers **What problems is Teamwork Desk solving and how is that benefiting you?** logging hr tickets and creating and audit trail, making sure that managers have visibility on what the their teams are busy with ### 7. Customer support system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Teamwork Desk?** Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer. **What do you dislike about Teamwork Desk?** If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it. **Recommendations to others considering Teamwork Desk:** Try out their free trial and see if it works for the way you work with your customers. **What problems is Teamwork Desk solving and how is that benefiting you?** Staying current with customer queries and messages, all in one place and not scattered over different team mailboxes. ### 8. Absolutely my favorite help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2020 **What do you like best about Teamwork Desk?** Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up. **What do you dislike about Teamwork Desk?** The mobile app needs a rewrite to have more feature parity **Recommendations to others considering Teamwork Desk:** If you are using or considering zendesk then in would highly recommend teamwork instead **What problems is Teamwork Desk solving and how is that benefiting you?** Internally we use this to interact with staff members outside our department that need technical help. It’s corporate IT help desk. ### 9. Really Helpful and Affordable Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Ted G. | Project Manager/ERP Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2017 **What do you like best about Teamwork Desk?** I love that it has everything I need. My tickets come in to the help desk any time someone contacts our support email. It also has a customer portal. The look and feel is great. I like the survey responses. I like the workflow process (triggers). The search feature works great too. I like the automatic time tracking. I like that it integrates with Teamwork Projects as well. **What do you dislike about Teamwork Desk?** When a customer replies to a ticket which I marked as Solved, it automatically reopens the ticket. I think it would be better if it simply notified me and let me decide whether or not to reopen the ticket. Sometimes customer just reply to say thank you after I solve the issue and it is annoying for the ticket to be reopened. **Recommendations to others considering Teamwork Desk:** You can get 150 tickets a month for free and $0.05 per ticket for each ticket over 150. You can also get subscription plans instead of this package. Teamwork Desk's support is really great. I think you will be very happy with Teamwork Desk if you are a small or medium business. **What problems is Teamwork Desk solving and how is that benefiting you?** The help desk makes it a lot easier for me to keep track of issues from customers and assign these issues to my team. I am able to solve cases without any falling through the cracks. **Official Response from Nancy Mai Harnett:** > Hey Ted, Thank you for your review of Teamwork Desk.It's great to hear that you have found the software useful in your everyday work life, alongside the integration with Teamwork Projects! I have passed your feedback over to the development and product teams about the ticket reopening, they will see if there is a scope for this by doing some research. If you ever have any questions or queries, be sure to email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!). Many thanks, Nancy at Teamwork :) ### 10. Teamwork Desk Makes My Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor C. | Content Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Teamwork Desk?** Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're quick to troubleshoot any issues and accommodate feature requests in a timely manner. **What do you dislike about Teamwork Desk?** It would be nice if the reporting feature was a bit more robust. For example, I'd like to be able to set "business hours" in the platform so that our first response times and time to resolve tickets were a bit more accurate and didn't require manual math. **What problems is Teamwork Desk solving and how is that benefiting you?** Thanks to Teamwork Desk, we're able to streamline client communication when it comes to support tickets. Without this platform, our clients would not enjoy such quick response times from our team. **Official Response from Nancy Mai Harnett:** > Hi Taylor! I'm delighted to share that Teamwork Desk now supports adding business hours. Once business hours are enabled on your account, the times inputted will be reflected in reports to ensure that only the hours you are working are counted towards your first response time and resolution times. If you'd like to learn more about our new business hours feature, please check out our blog here: https://www.teamwork.com/blog/introducing-business-hours-to-teamwork-desk-increase-revenue-and-enhance-customer-support/ Thanks, Joanne :) Customer Champion for Teamwork Desk ### 11. Straightforward system **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Customer Service Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Teamwork Desk?** The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat. The panel is easy to use and allows us to communicate with our customers optimally. The distribution of tickets to agents is simple thanks to the built-in automations we use for this purpose. **What do you dislike about Teamwork Desk?** It provides remarkable performance, I have no complaints. **Recommendations to others considering Teamwork Desk:** Teamwork Desk is suitable to improve customer service. It is customizable, does not require complicated training and its packages are accessible to companies of any size. **What problems is Teamwork Desk solving and how is that benefiting you?** It definitely improves response time, the software helps us answer our users' questions quickly and enhances our ability to respond to complex problems. It is a solution that fits our needs. ### 12. Outstanding Service **Rating:** 4.0/5.0 stars **Reviewed by:** Earl F. | Helpdesk Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Teamwork Desk?** It is easy to use. It lets you manage tickets in a shared environment, increasing productivity and promoting the search for solutions tailored to the particular needs of each client. It has functions to automate tasks, allows us to simplify the allocation of tickets. Unifying the inboxes makes it easier to handle incoming email inquiries, reducing customer response time. The customer portal has also proved very useful to us, because the client can solve common problems without the assistance of an agent. **What do you dislike about Teamwork Desk?** I am quite satisfied with this tool, I have no complaints. **Recommendations to others considering Teamwork Desk:** It may be a good option for small businesses. **What problems is Teamwork Desk solving and how is that benefiting you?** It improves communication with our customers, thanks to Teamwork Desk we can now provide a friendly and organized service that prioritizes customer needs. **Official Response from Nancy Mai Harnett:** > Hey there Earl! Thanks for the review of Teamwork Desk, our team were delighted with the feedback on the software. Tickets, tasks, and time - it's thrilling! (<- Yes I looked for a word beginning with 'T' to really round off the sentence, wouldn't have been the same without it!) We couldn't agree more, easy to use and helps keep your customer queries organised. Remember to reach out to us if you should need assistance with anything, our support team are the best in the business... or so they tell me! You can shoot them an email over at support@teamwork.com where they will pick up your questions and queries in - you guessed it - Teamwork Desk! Many thanks, Nancy at Teamwork :) ### 13. It is a simple and elegant helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about Teamwork Desk?** Teamwork facilitates the management of tickets, it is a simple and elegant platform that allows us to connect the inboxes and unify communications by email. It provides functions to automate the allocation of tickets, and we can save time on some tasks, also allows us to monitor the performance of our service with simple and detailed reports. One aspect that enhances helpdesk is the integration with a wide variety of third-party applications, which helps us to link the system to our technological environment seamlessly. **What do you dislike about Teamwork Desk?** I have no complaints about it, it has made a big difference in the management of our customer service. **Recommendations to others considering Teamwork Desk:** I could recommend this solution due to its high flexibility and customization capacity. Allows integration with other platforms, also streamlines and improves workflow. It applies to companies of all sizes. **What problems is Teamwork Desk solving and how is that benefiting you?** It generates a positive impact on the satisfaction of our customers. Teamwork Desk unifies the management of our support team and improves the service experience. ### 14. Helpdesk lightweight and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Teamwork Desk?** It is a simple solution to handle customer inquiries. It allows linking inboxes on the platform, so our support team can immediately respond to inquiries. The system provides functions to prioritize and automate the assignment of tickets, which helps us increase the speed of response to our users. **What do you dislike about Teamwork Desk?** Nothing, since I've had a positive experience since I use it. I have nothing negative to highlight about the software. **Recommendations to others considering Teamwork Desk:** Provides flexibility and increases the ability to process queries in less time. Recommended for small businesses. **What problems is Teamwork Desk solving and how is that benefiting you?** The platform promotes interactive collaboration between our agents. Teamwork allows us to provide personalized and timely attention. It has a positive impact on the experience of our users. ### 15. Sophisticated Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Teamwork Desk?** Teamwork Desk provides us with features to handle customer inquiries.The platform has the ability to unify inboxes and also convert emails into tickets, allowing us to prioritize queries that require more complex solutions. It provides robust features for assigning tickets to the correct agents. It is quite effective and flexible. **What do you dislike about Teamwork Desk?** The wide variety of features allow us to build an organized system to respond to our customers without delay. It is very useful, so far I have no complaints. **Recommendations to others considering Teamwork Desk:** This platform is a suitable and flexible solution for support teams, it is easy to configure and the cost is accessible to companies of any size. **What problems is Teamwork Desk solving and how is that benefiting you?** The ticketing system has had a positive impact on the customer experience, because we can provide tight attention to customer needs in less time. ### 16. Flexible helpdesk solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Teamwork Desk?** The user interface is intuitive and modern. The software is easy to implement, can be configured smoothly and provides customization options. The platform allows us to organize and assign queries promptly, also unifies inboxes facilitating the receipt and handling of communications. Provides integrations with third-party tools such as email and CRM. Teamwork Desk is great for teamwork, it helps us provide an improved service to our customers and deliver customized solutions. **What do you dislike about Teamwork Desk?** I have no negative comments. Teamwork Desk is an effective solution for our support team. It works perfectly and provides great performance. **Recommendations to others considering Teamwork Desk:** It is suitable for small companies, provides basic and flexible features. **What problems is Teamwork Desk solving and how is that benefiting you?** Simplifies tasks, which impacts positively on the performance. It helps improve collaboration by centralizing the joint effort of our support team in a space. Effective collaboration allows us to reduce response time and provide timely solutions to our users. **Official Response from Nancy Mai Harnett:** > Hi there, Thanks for your review of Teamwork Desk! We were delighted to see a very positive review of our new interface, along with hearing that it has assisted in communication and 'teamwork'! Glad to hear that you enjoy our CRM and email integrations! Have you seen our newest product to the Teamwork family - Teamwork CRM? Could you imagine all your CRM and Desk integration dreams coming true?! Well now you can! I'll just leave this here... https://www.teamwork.com/crm/ ;) On a serious note, we are delighted to have you as part of the Teamwork family and are glad to hear that the product is assisting your team where needed. Remember to reach out to us if you should need assistance with anything, our support team are the best in the business... or so they tell me! You can shoot them an email over at support@teamwork.com where they will pick up your questions and queries in - you guessed it - Teamwork Desk! Have a great day, and thanks again! Nancy at Teamwork :) ### 17. It is a lightweight and reliable tool **Rating:** 4.0/5.0 stars **Reviewed by:** Hilda M. | Help Desk Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Teamwork Desk?** It is an intuitive help desk, its interface is simple and elegant. Centralize the reception of emails and automatically converts them into tickets. The system allows us to manage tickets efficiently, improve our customer service. **What do you dislike about Teamwork Desk?** With Teamwork Desk incoming tickets can manage effectively. It works exceptionally well, so for the moment I have no complaints. **Recommendations to others considering Teamwork Desk:** Recommended solution to boost teamwork and transform customer service. In addition, it offer plans with reasonable prices. **What problems is Teamwork Desk solving and how is that benefiting you?** Available automations enhance productivity and reduce the time spent on routine activities. Teamwork Desk is ideal to focus attention on the most important: our customers. **Official Response from Nancy Mai Harnett:** > Hey there Hilda, Thanks for your review of Teamwork Desk! We were delighted to hear that you enjoy our helpdesk software, and that it has helped you in improving customer service along with becoming more effective as a team! That's a #win for us here at Teamwork! Customer focus is important, and we are glad to hear that we have helped in that area. Your team are the main reasoning behind the customer happiness, our software is just an extension of their greatness! If you ever have any questions or queries, be sure to email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!). Have a great day! Nancy at Teamwork :) ### 18. Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Teamwork Desk?** The dashboard is easy to navigate, I like its intuitive functionality and its modern and minimalist appearance. The helpdesk has allowed us to implement efficient management of tickets with the unification of inboxes. Now, we can receive queries from multiple channels, organize and categorize them without difficulty. **What do you dislike about Teamwork Desk?** The user experience has been good, so it's hard to find any negative aspect to note. **Recommendations to others considering Teamwork Desk:** It is the suitable tool for support teams. **What problems is Teamwork Desk solving and how is that benefiting you?** The intuitive features of Teamwork Desk have contributed to the improvement of our customer support. It has proved to be an effective solution to optimize ticket management. ### 19. Great product that consistently gets better **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Director Of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Teamwork Desk?** The Teamwork team is constantly focused on making the product better. **What do you dislike about Teamwork Desk?** I can't really think of too much that I dislike. **What problems is Teamwork Desk solving and how is that benefiting you?** Helps to manage incoming help requests. We also use it to capture initial lead communication when demos are setup via our marketing sites. ### 20. The only ticketing system we’ve used **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Teamwork Desk?** Teamwork is constantly updating their site. If there’s an issue or feature request, the customer support team is happy to help! **What do you dislike about Teamwork Desk?** TW is lacking in tagging field. We’ve created workarounds to make it so that we can report out correctly. **What problems is Teamwork Desk solving and how is that benefiting you?** Teamwork is how I can perform my job - it allows us to set different statuses and provide notes to other team members so that everyone is on same page. ### 21. Teamwork Desk is a comprehensive solution for customer support teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Teamwork Desk?** It is a modern and robust help desk. It is easy to configure, allows you to manage tickets and provide solutions to our customers' problems quickly and efficiently. Automating tasks streamlines the operations of our team. Integrations help improve performance and teamwork. **What do you dislike about Teamwork Desk?** I've had a good experience using the software. I have no complaints to report at the moment. **Recommendations to others considering Teamwork Desk:** Recommended for customer service teams because it improves the quality of communications. **What problems is Teamwork Desk solving and how is that benefiting you?** The shared environment improves collaboration between agents. The software allows us to organize communications efficiently, thanks to that we can respond to our customers without delay. ### 22. Loving it **Rating:** 5.0/5.0 stars **Reviewed by:** Jon B. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Teamwork Desk?** The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without paying for accounts for everyone. It also "just works" which is great. It was easy to setup triggers and canned responses (which include rich HTML like links and tags for things like customer/client names, dates, etc...) Support has been readily available via live chat, email and by phone, and Teamwork support has really been wonderful both before and after signing up. I also loved their free trial that lets you actually switch plan levels while in trial so you can actually see what features are included vs. not. That let use deterime the mid-range plan solved all out needs and saves us a lot of money. **What do you dislike about Teamwork Desk?** I would have liked a few common pre-built triggers for things like closing a ticket without a response for 72 hours. I also wish it was a little tighter integrated with Teamwork Projects (less jumping back and forth). I would also like direct live chat integration where a chat can be converted into a ticket. They integrate with a live chat server called Pubble that I'm not familar with yet. Might try it out. **What problems is Teamwork Desk solving and how is that benefiting you?** Customer support for software support and account issues. We were managing this across multiple systems (forums, email accounts). Teamwork Desk has streamlined everything into one dashboard. ### 23. It is an efficient helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Teamwork Desk?** It is an efficient platform, among the essential features provided by this ticket management and reporting tool. It is efficient to organize tickets and prevents two agents from working on the same ticket, their functions help reduce repetitive tasks. It also provides a powerful analysis tool, useful for measuring productivity and customer experience. **What do you dislike about Teamwork Desk?** No complaints since it integrates smoothly into the workflow. **Recommendations to others considering Teamwork Desk:** It is a reliable and effective alternative to improve the management of queries. **What problems is Teamwork Desk solving and how is that benefiting you?** It helps us communicate better with customers. It makes more effective problem management as the platform simplifies the work of our agentes.Teamwork Desk allows us to focus on solving problems by priority and provide personalized customer support. ### 24. Desk for cases **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Teamwork Desk?** I like that I can assign to an individual and assign a priority, include an attachement, and leave a note visable just to the assignee. I like that I can look at a customers history and their company history so that I know **What do you dislike about Teamwork Desk?** I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a call and an email regarding the same case but they have to be new/different case numbers. **What problems is Teamwork Desk solving and how is that benefiting you?** Handling customer support in a way that allows me to communicate directly with customers but also assign to other departments and communicate in the same space but discretely. ### 25. Easy to use and works across the board (small to large) company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about Teamwork Desk?** Easy to use, clean UI, custom settings do not require code, constant support available, managing the system is easy and allows for efficient processes and work for company **What do you dislike about Teamwork Desk?** Could use some more custom features. Requesting custom features to company no matter how small or large don’t always come as needed or as fast as one might like **What problems is Teamwork Desk solving and how is that benefiting you?** Ticketing, support documents and support for customers ### 26. Use Teamwork Desk every day. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Teamwork Desk?** Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer. **What do you dislike about Teamwork Desk?** Website is awesome. Wish the mobile app were a little more efficient. **Recommendations to others considering Teamwork Desk:** Check out the ability to create multiple "desks" under one account and utilize users across them. **What problems is Teamwork Desk solving and how is that benefiting you?** We needed a tool that would allow various team members to track tickets and time and share a limited layer of visibility to customers. Teamwork was the only solution I found that worked the way we needed it to. ### 27. Great Ticket System for Teamwork Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Teamwork Desk?** The fact that it integrates with Teamwork Projects. **What do you dislike about Teamwork Desk?** I don't like that you have to pay an additional fee to use it. **Recommendations to others considering Teamwork Desk:** If you use TW Projects and are using another support/desk solution, switch! **What problems is Teamwork Desk solving and how is that benefiting you?** Keeping my inbox clean! I can divert requests for quicker customer service and encouraging my clients to use it has helped me get things accomplished faster. ### 28. Perfect Addition to Our Task Managment System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Teamwork Desk?** I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of. **What do you dislike about Teamwork Desk?** It would be nice to have some type of time tracking for each ticket. You can track time in teamwork projects, but this integration is not yet available for teamwork desk. **Recommendations to others considering Teamwork Desk:** I wouldn't use this as a stand alone ticketing system - it lacks billing and a lot of features that programs such as repairshopr has, but as an addition to teamwork projects, this works perfectly! **What problems is Teamwork Desk solving and how is that benefiting you?** We wanted to make sure emails coming in were being addressed & that we could manage the workflow of requests. It adds an extra layer on to our task management program to kind of explain the goal of the task and a direct channel to communicate with the client that we as a team can see. ### 29. Simple Support Tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew M. | WEB DESIGN & UX MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Teamwork Desk?** Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of seconds. Once the ticket has been created your team will be notified through email. **What do you dislike about Teamwork Desk?** Would be a nice feature to have email reminders if a ticket hasn't been filled out in 48 hours. This way you can make sure everything is in and out in a timely matter. Spam does enter the system luckily you can make the items as spam but this could be annoying if you had tons. **Recommendations to others considering Teamwork Desk:** If you have tons of support tickets this can help you keep it organize. You can also assign other team members tickets if you have different categories. **What problems is Teamwork Desk solving and how is that benefiting you?** Quicker response time. Less email loss. This systems keeps all the support in one place. If you have a customer personally send you an email you can forward the message directly into your ticket system and it will automatically create a ticket for you. **Official Response from Nancy Mai Harnett:** > Hey there Matthew, Thank you for leaving us a review of Teamwork Desk. I have passed on your feedback to our development and product teams, they were delighted! Hmmm reminders about tickets, I'm fairly sure this is one that our support team can help with. They might have a workaround in the form of a trigger for you. Email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!). Many thanks, Nancy at Teamwork :) ### 30. Teamwork Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Teamwork Desk?** I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when. **What do you dislike about Teamwork Desk?** It is extremely comprehensive. I have been using it for 9 months now and still have so many questions. I often still get advice and explanations from coworkers, and am constantly learning new features. As nice as that it sometimes, it can get really frustrating when I want to find out something basic and it's hard to do. **What problems is Teamwork Desk solving and how is that benefiting you?** We use it predominantly for divvying up work and giving people tasks to do. It has been very beneficial for our company, as we can easily see who needs to do what, when, and how. Each task gives the option to attach files, screenshots, photos, and documents. I can see who I am waiting on, and who I need to notify when my project is done. ### 31. Teamwork has improved our company's internal communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2018 **What do you like best about Teamwork Desk?** The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve communication within a company and organize projects company-wide and it excels in each of these areas. You can customize projects, assign tasks, make the tasks conditional (i.e., Y not to be completed until X happens), set deadlines, send reminders, chat with coworkers, take notes ... **What do you dislike about Teamwork Desk?** Sometimes I worry that Teamwork is trying to do too much. A minor dislike. It's got file sharing and storage, messaging, notifications, calendars, task assigning and managing. Your company can almost do everything it needs to do in this one program, which means there's a lot to learn and a lot you can forget. It's trying to be a jack of all trades, master of all trades. **Recommendations to others considering Teamwork Desk:** - The customer service is top notch. They respond quickly to your questions and they solve almost everything within the day. - As our company is growing, it's getting harder and harder for employees to be on the same page. Teamwork makes communication in a company this size manageable. **What problems is Teamwork Desk solving and how is that benefiting you?** Teamwork is slowly but surely solving most communication issues in our office, whether it's miscommunication between departments, locations of missing files, assignments that you're waiting for, notifications of new projects, etc. ### 32. Great software for customer service centers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Teamwork Desk?** It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk. **What do you dislike about Teamwork Desk?** Nothing - this product served our purposes well. **What problems is Teamwork Desk solving and how is that benefiting you?** We were moving from email aliases to a centralized system where a customer service center can be more productive and efficient. We have noticed such improved customer service response rate. ### 33. Great ticketing system for customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Teamwork Desk?** That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month. **What do you dislike about Teamwork Desk?** Not much, this tool is very helpful. I don't think there is a mobile app though, which would be helpful. **What problems is Teamwork Desk solving and how is that benefiting you?** Customer support for technical software questions. It also track response time which we use to report to customers. ### 34. Great ticket management system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Teamwork Desk?** It tells you if someone else is working on your ticket **What do you dislike about Teamwork Desk?** We started under a free model that they took away **What problems is Teamwork Desk solving and how is that benefiting you?** help desk ### 35. Everything you need for a small business help desk system **Rating:** 4.5/5.0 stars **Reviewed by:** Doug S. | Director of Application Development, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Teamwork Desk?** Price! We switched from zendesk to teamwork desk about a year ago and love it. Much cheaper then zendesk. I also like the survey that is sent to customers after a help desk ticket is solved. Very easy to use. **What do you dislike about Teamwork Desk?** Reporting. Like almost all help desk systems I have used it seems reporting is always an after thought. **What problems is Teamwork Desk solving and how is that benefiting you?** We use teamwork desk for our help desk system. Every issue is logged in our teamworks site and assigned to an employee to answer. ### 36. Great way monitor Customer support response times and who is fielding support questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Teamwork Desk?** The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others. **What do you dislike about Teamwork Desk?** You can't access all of the reporting capabilities until you start paying. Although the free reports are pretty comprehensive. **What problems is Teamwork Desk solving and how is that benefiting you?** Customer support ticketing system ### 37. Makes group work possible **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Teamwork Desk?** The ability to quickly see project status and due dates. **What do you dislike about Teamwork Desk?** At times past due notices aren't reflected on login. **Recommendations to others considering Teamwork Desk:** Hands down best Team platform for office tasks. **What problems is Teamwork Desk solving and how is that benefiting you?** We no longer are micromanaged for tasks, they are now visible company wide which helps with accountability. ### 38. customer support app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2018 **What do you like best about Teamwork Desk?** Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement **What do you dislike about Teamwork Desk?** you have to pay to get access to some of the reporting, we use below the number of tickets that requires a charge. **What problems is Teamwork Desk solving and how is that benefiting you?** performance tracking and support desk ### 39. Easy to use - makes our jobs much more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Teamwork Desk?** Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too. **What do you dislike about Teamwork Desk?** Not much. It is a really helpful part of teamwork. **Recommendations to others considering Teamwork Desk:** Very helpful! **What problems is Teamwork Desk solving and how is that benefiting you?** It has been a great way for our project managers to let go of some of the smaller details and focus time and energy on more strategic thoughts for our clients, while still ensuring that the smaller items get done and not forgotten about. ### 40. Teamwork for web project management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Teamwork Desk?** The ability to be a belt o track multiple web projects at any given time. **What do you dislike about Teamwork Desk?** At times I do not get proper notifications when my team makes updates to their projects. **Recommendations to others considering Teamwork Desk:** Ensure that there are not issues with the email notifications. **What problems is Teamwork Desk solving and how is that benefiting you?** Keep in track of multiple web projects for different clients. ### 41. Great Way to Manage Projects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Teamwork Desk?** We utilize this to manage orders coming in, as well as to track social media and editing requests from clients. Like that we can set project tasks directly from emails **What do you dislike about Teamwork Desk?** Have to have seperate emails for each of the roles. **What problems is Teamwork Desk solving and how is that benefiting you?** Managing multiple people on the same task ### 42. Good project management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Teamwork Desk?** I likely to recommend this pms for all kind of task including- -Track working hours including bar chart -Create project team and assign task -Notify through email address as per privacy settings --Get team member contact details **What do you dislike about Teamwork Desk?** -There is no any major disliked features. -It will take time to make habitual about UI usage. **What problems is Teamwork Desk solving and how is that benefiting you?** -Tracking working hours -Create team, add members and assign task ### 43. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Teamwork Desk?** I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up. **What do you dislike about Teamwork Desk?** Occasionally issues with pictures not going through **Recommendations to others considering Teamwork Desk:** Worth it! Easy to learn **What problems is Teamwork Desk solving and how is that benefiting you?** We are able to have the whole team in one space to take care of customers. ### 44. Tool that helped us get our support in order **Rating:** 5.0/5.0 stars **Reviewed by:** Andrej B. | Head Of Research And Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Teamwork Desk?** The tool is very organised and offers just the right amount of control and settings. Using it is easy and intuitive. We all send out emails from the same address but there is 8 different people working on tickets and we never had any problems, because tickets are assigned to a user. The tools is also much cheaper then most of competition. **What do you dislike about Teamwork Desk?** The support staff grading system is not working for us. At first it made sense that it only sent out the review questionnaire after you mark the ticket as completed. But after a while there were tickets that for different reasons stayed open and were marked completed weeks after the last correspondence. And sending a review email weeks after last conversation is not OK. Thats why we turned it off completely. **What problems is Teamwork Desk solving and how is that benefiting you?** Our problem was that we got a lot of customer requests directly to our technical team. Often the issue was resolved but was not billed. Now when the ticket comes in, notifications are sent to the project management team that can give out a quote and then let the technician work on it. ### 45. Great tool for working together **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Teamwork Desk?** Good division between the projects and responsibpe people **What do you dislike about Teamwork Desk?** No easy contact import option from other task management platforms **What problems is Teamwork Desk solving and how is that benefiting you?** Lots of functionality for distant work ### 46. I Highly Recommend Teamwork **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2016 **What do you like best about Teamwork Desk?** Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also, you can put dependencies on each tasks towards the completion of the project. So, if a task is completed early or late, it shifts the associated tasks around. **What do you dislike about Teamwork Desk?** If a people is a "follower" on a task, the person receives an update via email anytime there is a change to the task. During a busy period of project completion, it is possible to receive several notification emails. Sometimes, it is difficult to determine which email notification contains the most up-to-date content. **What problems is Teamwork Desk solving and how is that benefiting you?** Being able to see the due dates for tasks across multiple projects. Also, it helps to get a Bird's Eye view of a project. We were using Asana but the tool what not very useful if terms of being able to see how changes made on the fly who impact the overall project. ### 47. Teamwork - Great for Remote teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Teamwork Desk?** My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the project is going and what milestones lay ahead. The statistics are also great for evaluating the steps post-project and seeing how we need to adjust schedules in the future. **What do you dislike about Teamwork Desk?** It did take me some time to figure out how to complete certain tasks and at first I "got lost" in the application. When I use it on a regular basis, it is easy, but when I am away from fo a week, I sometimes need to go back to the videos/screenshots I created for myself to know how to do certain tasks. I specifically had trouble filling out my time card the specific way that my client wanted me to fill it out. Once I got it right, I made a record of it so I would not have the navigation problem in the future. **Recommendations to others considering Teamwork Desk:** Give it a try. We were using Excel spreadsheets beforehand and this had really saved us time. **What problems is Teamwork Desk solving and how is that benefiting you?** Now we are all on the same page about our project status! Since most of us working on projects are remote and in different time zones, we needed a place to keep everything organized. I spend much less time building the schedule of deliverables and it is much easier to share with my client - instead of updating and downloading documents, my client just logs in and looks at the schedule. Such a time saver! ### 48. Good option to Zendesk **Rating:** 3.0/5.0 stars **Reviewed by:** Elyssa R. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Teamwork Desk?** The design is substantially better than zendesk It is easy to invite colleagues to participate Easy to mark the tasks complete + interact with those who submitted if needed **What do you dislike about Teamwork Desk?** On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers) **What problems is Teamwork Desk solving and how is that benefiting you?** Interacting with clients & resolving clents problems ### 49. Help with Internal Marketing Requests **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Vice President, Communication, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2016 **What do you like best about Teamwork Desk?** The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I can quickly have a full picture of the ticket before responding and I know exactly where each issue is (rather than responding to an outdated email, for instance). For me, that's huge. **What do you dislike about Teamwork Desk?** I wish there were more levels of pricing plans. The free version that we use as part of our larger paid Teamwork Projects instance is fine for us for now with 150 tickets included. But if we ever go above that, I will need to start paying a hefty fee for each agent. I'd rather have the option of buying more ticket levels, like 300 tickets per month, 500 tickets per month, etc. I say option because some people, particularly those who get a lot of tickets or manage multiple inboxes probably need the unlimited plans like they offer now, but for me with just one inbox, a max. tickets per month would be better. **Recommendations to others considering Teamwork Desk:** Consider using this for more than just support and IT work. We use it for communication and marketing. SO we can track when someone sends us an email asking for a logo, for instance. For bigger projects we continue to use Teamwork Projects. **What problems is Teamwork Desk solving and how is that benefiting you?** We use Teamwork Desk as a way of having an internal "inbox" for our internal marketing team to receive requests and questions from people in the field. We have someone monitor the inbox and assign "agents" from the team based on the subject of the task at hand. We are then able to track things so that nothing falls through the cracks and respond to the client in a timely manner. ### 50. Great alternative to Zendesk **Rating:** 5.0/5.0 stars **Reviewed by:** Alma B. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2016 **What do you like best about Teamwork Desk?** I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces. **What do you dislike about Teamwork Desk?** Not much I can complain about here. I really do love all of. **What problems is Teamwork Desk solving and how is that benefiting you?** This is the best way to manage ongoing maintenance requests and helped our company tremendously with making sure the whole team on our end new what problems were arising with our services. ## Teamwork Desk Discussions - [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do) - [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down) - [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk) - [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account) - [Teamwork Desk can be used to generate passive income](https://www.g2.com/discussions/teamwork-desk-can-be-used-to-generate-passive-income) - 1 upvote - [View Teamwork Desk pricing details and edition comparison](https://www.g2.com/products/teamwork-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+06%3A52%3A27+-0500&secure%5Bsession_id%5D=8ceb43d7-a82b-405b-8ca1-c1d155eafb69&secure%5Btoken%5D=fc10b72ad79ac269043f9dd3a238bd58ae2a1f684862ecb5d353789fe921ce7a&format=llm_user) ## Teamwork Desk Integrations - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) ## Teamwork Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Teamwork Desk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,465 reviews)