# Teamwork Desk Reviews **Vendor:** Teamwork **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Teamwork Desk Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location ## Teamwork Desk Pros & Cons **What users like:** - Users love the **automation features** in Teamwork Desk that streamline ticket management and enhance efficiency. (1 reviews) - Users find Teamwork Desk to be **very easy to use** , streamlining ticket management and improving team efficiency. (1 reviews) - Users value the **efficiency** of Teamwork Desk, effectively managing requests and streamlining ticket tracking for teams. (1 reviews) - Users value the **ease of use and extensive features** of Teamwork Desk, enhancing efficiency and ticket management. (1 reviews) - Users value the **centralized ticketing system** of Teamwork Desk, enhancing collaboration and efficiency across teams. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users find the **learning curve challenging** , needing time to adjust and fully utilize Teamwork Desk's features. (1 reviews) - Users find the **steep learning curve** of Teamwork Desk challenging but recognize potential for greater utilization with time. (1 reviews) ## Teamwork Desk Reviews ### 1. Efficient Ticket Management Made Easy with Teamwork Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Lizzie P. | Senior Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Teamwork Desk?** Teamwork Desk is pretty easy to use. It has a lot of features and capabilities built in as well as efficiencies and automations. It has provided us with a centralized ticketing system for a few teams (as users) to receive and manage requests and questions. Helps us to track tickets, progress, etc. We use it daily, and it has helped us stay on top of requests and tickets as compared to having them sent via email. **What do you dislike about Teamwork Desk?** Do not have too many dislikes. The bigger challenge was just getting used to it - change takes some time and adjusting. I think there is likely a lot more we could do to better utilize and take advantage of what is available. **What problems is Teamwork Desk solving and how is that benefiting you?** It provides our teams with a centralized ticketing system (as users). It helps us to keep track of the tickets better, compared to when they were previously sent via email. We have been able to utilize some of the automations and efficiencies to help us be quicker and more efficient. Provides us with insight into where issues are, what we spend time on, and other aspects. ### 2. Works well with TW projects but otherwise not so great **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Teamwork Desk?** Seamless integration with Teamwork projects, that is nice. **What do you dislike about Teamwork Desk?** The UI is not good, difficult to localize for Japanese. **Recommendations to others considering Teamwork Desk:** Good for those needed seamless integration with Teamwork Projects **What problems is Teamwork Desk solving and how is that benefiting you?** It was good ### 3. Great HelpDesk Platform with Visual Appeal **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | Partner Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Teamwork Desk?** I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market. **What do you dislike about Teamwork Desk?** Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active. **What problems is Teamwork Desk solving and how is that benefiting you?** We are able to keep our inquiries streamlined and organized. Customers get quick responses from us, and we can avoid having emails getting lost because they are easy to assign, reply, to know when someone replies, and solve/close tickets. We also are able to get immediate feedback from customers which helps me as a manager celebrate my team's wins and address any concerns. ### 4. Easy ticketing for queries in pharma **Rating:** 2.5/5.0 stars **Reviewed by:** Varaprasad S. | Senior Regulatory Affairs Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Teamwork Desk?** In TEAM WORK, the self-serviceable ticketing feature is an advantage of this tool, along with automation and good API integration. Additionally, it offers unlimited 24/7 customer care service. **What do you dislike about Teamwork Desk?** The system does not have IVR, video call facility, live chat, and lacks social media integration. It is not user-friendly with a customer forum and sometimes lacks proper historical inputs. **Recommendations to others considering Teamwork Desk:** Yes **What problems is Teamwork Desk solving and how is that benefiting you?** It is best for maintaining fundamental customer interactions regularly and is better at utilizing the easy operational design, as it is user-friendly and requires less experience to keep this tool functioning effectively. ### 5. Teamwork Desk is efficient and effective. It helps me organize tasks and tag projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth Ann R. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Teamwork Desk?** Teamwork Desk makes it easy to tag others on projects and communicate with them. **What do you dislike about Teamwork Desk?** Pricing can be expensive for the more users you have on the higher-end plan. **Recommendations to others considering Teamwork Desk:** Our company solely uses teamwork for all tasks and projects. **What problems is Teamwork Desk solving and how is that benefiting you?** The mobile app is usuable, but can't do what the desktop version can. ### 6. Teamwork for Team success **Rating:** 4.5/5.0 stars **Reviewed by:** Albert S. | Performance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Teamwork Desk?** The ability to create different teams for easy task assignments. also, teamwork has the option of keeping the task requester informed on the progress **What do you dislike about Teamwork Desk?** it was a little too expensive for the functionality it offers **What problems is Teamwork Desk solving and how is that benefiting you?** logging hr tickets and creating and audit trail, making sure that managers have visibility on what the their teams are busy with ### 7. Customer support system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Teamwork Desk?** Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer. **What do you dislike about Teamwork Desk?** If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it. **Recommendations to others considering Teamwork Desk:** Try out their free trial and see if it works for the way you work with your customers. **What problems is Teamwork Desk solving and how is that benefiting you?** Staying current with customer queries and messages, all in one place and not scattered over different team mailboxes. ### 8. Absolutely my favorite help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2020 **What do you like best about Teamwork Desk?** Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up. **What do you dislike about Teamwork Desk?** The mobile app needs a rewrite to have more feature parity **Recommendations to others considering Teamwork Desk:** If you are using or considering zendesk then in would highly recommend teamwork instead **What problems is Teamwork Desk solving and how is that benefiting you?** Internally we use this to interact with staff members outside our department that need technical help. It’s corporate IT help desk. ### 9. Really Helpful and Affordable Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Ted G. | Project Manager/ERP Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2017 **What do you like best about Teamwork Desk?** I love that it has everything I need. My tickets come in to the help desk any time someone contacts our support email. It also has a customer portal. The look and feel is great. I like the survey responses. I like the workflow process (triggers). The search feature works great too. I like the automatic time tracking. I like that it integrates with Teamwork Projects as well. **What do you dislike about Teamwork Desk?** When a customer replies to a ticket which I marked as Solved, it automatically reopens the ticket. I think it would be better if it simply notified me and let me decide whether or not to reopen the ticket. Sometimes customer just reply to say thank you after I solve the issue and it is annoying for the ticket to be reopened. **Recommendations to others considering Teamwork Desk:** You can get 150 tickets a month for free and $0.05 per ticket for each ticket over 150. You can also get subscription plans instead of this package. Teamwork Desk's support is really great. I think you will be very happy with Teamwork Desk if you are a small or medium business. **What problems is Teamwork Desk solving and how is that benefiting you?** The help desk makes it a lot easier for me to keep track of issues from customers and assign these issues to my team. I am able to solve cases without any falling through the cracks. **Official Response from Nancy Mai Harnett:** > Hey Ted, Thank you for your review of Teamwork Desk.It's great to hear that you have found the software useful in your everyday work life, alongside the integration with Teamwork Projects! I have passed your feedback over to the development and product teams about the ticket reopening, they will see if there is a scope for this by doing some research. If you ever have any questions or queries, be sure to email our support team over at support@teamwork.com. They are a talented bunch, coffee fueled, and available 24/7 (hence the coffee!). Many thanks, Nancy at Teamwork :) ### 10. Teamwork Desk Makes My Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor C. | Content Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Teamwork Desk?** Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're quick to troubleshoot any issues and accommodate feature requests in a timely manner. **What do you dislike about Teamwork Desk?** It would be nice if the reporting feature was a bit more robust. For example, I'd like to be able to set "business hours" in the platform so that our first response times and time to resolve tickets were a bit more accurate and didn't require manual math. **What problems is Teamwork Desk solving and how is that benefiting you?** Thanks to Teamwork Desk, we're able to streamline client communication when it comes to support tickets. Without this platform, our clients would not enjoy such quick response times from our team. **Official Response from Nancy Mai Harnett:** > Hi Taylor! I'm delighted to share that Teamwork Desk now supports adding business hours. Once business hours are enabled on your account, the times inputted will be reflected in reports to ensure that only the hours you are working are counted towards your first response time and resolution times. If you'd like to learn more about our new business hours feature, please check out our blog here: https://www.teamwork.com/blog/introducing-business-hours-to-teamwork-desk-increase-revenue-and-enhance-customer-support/ Thanks, Joanne :) Customer Champion for Teamwork Desk ## Teamwork Desk Discussions - [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do) - [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down) - [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk) - [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account) - [Teamwork Desk can be used to generate passive income](https://www.g2.com/discussions/teamwork-desk-can-be-used-to-generate-passive-income) - 1 upvote - [View Teamwork Desk pricing details and edition comparison](https://www.g2.com/products/teamwork-desk/reviews/teamwork-desk-review-149603?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A29%3A06+-0500&secure%5Bsession_id%5D=12266b30-0a3c-4dc8-ba46-32bd2ffbc005&secure%5Btoken%5D=6441fdfe7246eebf917a2f80ef33474b53b1defb2d4c0c7962e74e7a005b8a1b&format=llm_user) ## Teamwork Desk Integrations - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) ## Teamwork Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Teamwork Desk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews)