--- title: ChurnZero Reviews meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1604 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1604 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews **Vendor:** ChurnZero **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,604 ## About ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. ## ChurnZero Pros & Cons **What users like:** - Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. (139 reviews) - Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. (95 reviews) - Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. (86 reviews) - Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. (78 reviews) - Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. (76 reviews) - Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews) - Customization (58 reviews) - Intuitive (54 reviews) - Visibility (51 reviews) - Time-saving (50 reviews) **What users dislike:** - Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. (54 reviews) - Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. (41 reviews) - Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. (39 reviews) - Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. (34 reviews) - Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. (33 reviews) - Limitations (27 reviews) - Missing Functionality (24 reviews) - Integration Issues (23 reviews) - Difficult Navigation (21 reviews) - Limited Customization (21 reviews) ## ChurnZero Reviews ### 1. Great Platform and even better Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ChurnZero?** ChurnZero has really given us the ability to look at our customer base in a different light. The ability to produce customized ChurnScores has really made a traditionally difficult task not difficult at all. Our CSM Kerry has been a pleasure to work with as she has understood our needs, and escalated any issues that we have brought to her as soon as she knows it will need additional support. **What do you dislike about ChurnZero?** Customization of Journeys. I know this is on the road map for the future, but it has made things difficult for the time being. **What problems is ChurnZero solving and how is that benefiting you?** Managing the customer throught he Customer Journey from Onboarding to Value Realization and Renewal. ### 2. Comprehensive and flexible product that brings real value **Rating:** 5.0/5.0 stars **Reviewed by:** Kosta B. | VP R&D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ChurnZero?** Rich integration options allowed us to consolidate data from all departments in one place - finance, support, operations, and the in-house product. After that flexibla data model and dashboards enabled meaningful insigts and alerts to monitor customer satisfaction. Exactly what we were looking for. C0 team was very helpful during the onboarding process. **What do you dislike about ChurnZero?** Learning curve is a bit steep, but this is typical for such products. The product works only if set up correctly, and it takes time and some trial ans error. **What problems is ChurnZero solving and how is that benefiting you?** Early identification and prevention of customers churn ### 3. Day made easier in just one click **Rating:** 4.5/5.0 stars **Reviewed by:** Sivaraman K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ChurnZero?** Churnzero is very easy to use. You can get to know your account status at just a glance. Helps track all the previous activities and interactions with the customer. The support provided by the ChurnZero team is just amazing. The account manager is always there to help/support you with any of your queries. Very beneficial for outreach and setting up campaigns. **What do you dislike about ChurnZero?** The new update of selecting the creator in the list of accounts is a bit time-consuming. By default it should show your list of accounts **What problems is ChurnZero solving and how is that benefiting you?** With Churnzero I get an overview of all my account statuses. The account health, I can see when I last engaged with my clients, and accordingly I can plan the actionables. ### 4. Churnzero has made me more efficient and effective! **Rating:** 4.5/5.0 stars **Reviewed by:** Glenn D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ChurnZero?** The segments and plays inside of churnzero help me as a CSM stay organized and save me time. I recommend Churnzero if you work in the Customer Success world. **What do you dislike about ChurnZero?** No downside so far. Churnzero has been extremely helpful **What problems is ChurnZero solving and how is that benefiting you?** As a CSM I don't have time to call and schedule targeted customers for appointments. Churnzero will send out automated emails, help with text, and even send in app announces to my clients. ### 5. A positive Impact **Rating:** 4.0/5.0 stars **Reviewed by:** Audrey A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ChurnZero?** I love how churn zero helps me stay on top of the activity of all of my accounts. **What do you dislike about ChurnZero?** Sometimes there are minor glitches and some features are harder to navigate but I haven't taken the time to learn either so that is partially on me. **What problems is ChurnZero solving and how is that benefiting you?** Churn zero is allowing me to make the most of my time and stay on top of my work. ### 6. Incredible tool for customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ChurnZero?** The ability to easily segment out certain customers to facilitate ongoing customer engagment to get ahead of churn and address issues as soon as possible **What do you dislike about ChurnZero?** There are some more segment filter options I would like to see **What problems is ChurnZero solving and how is that benefiting you?** CZ is solving the problem of being able to efficiently track client engagement. Additionally it is helping us proactively identify customers who are at risk for churn, so we can engage with them and make sure they are satisfied with our service. ### 7. A simple and effective automation experience **Rating:** 4.5/5.0 stars **Reviewed by:** Annelise C. | Customer Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about ChurnZero?** Journey and Playbooks are incredibly effective when you want to automate customer journey tasks. CZ also helps to structure processes. A real time saver and I think I'm not even using half of the possible features. **What do you dislike about ChurnZero?** Its interface is not very user-friendly and you must complete the training to understand all the possibilities of the application. **What problems is ChurnZero solving and how is that benefiting you?** CZ saves us time and helps us organize our client onboarding process. ### 8. Really powerful but a little clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Jean M. | Manager - Client Success Enterprise , Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ChurnZero?** I really like how many native integrations it comes with and how personalized it can be. The churn scores, when calibrated correctly, can be a game changer to help prioritize how to tackle larger books of business. It can really help your team do more with less but it takes quite a bit of setup to make sure you're bringing in clean data to build out the dashboards and plays. Once it is set up correctly though, it can be incredibly powerful. The service has been great and our CSM is really responsive. **What do you dislike about ChurnZero?** The UI is not super intuitive, so it takes quite a bit of enablement and change management effort to get the team in the system. Once the team is well-trained though it is really invaluable to the day-to-day prioritization of your accounts. **What problems is ChurnZero solving and how is that benefiting you?** The churn scores, when calibrated correctly, can be a game changer to help prioritize how to tackle larger books of business. It can really help your team do more with less but it takes quite a bit of setup to make sure you're bringing in clean data to build out the dashboards and plays. Having access to see usage, and success plans, and then automate based on factor we look at has been invaluable. ### 9. The Ultimate Command Center for Proactive Customer Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan E. | Spezialist für digitales Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ChurnZero?** Positive Onboarding Experience: I must also mention the exceptional onboarding experience we had with ChurnZero. The support team provided clear guidance, ensuring a smooth transition into using the platform and smooth Implementation. It set a positive tone for our journey with ChurnZero. Outstanding Customer Support: Another standout aspect of ChurnZero is its customer support. The support team has been responsive and knowledgeable, promptly addressing any questions or issues we've encountered. Their commitment to assisting users has been greatly appreciated. Improved Proactivity: Since implementing ChurnZero, our approach to customer retention has shifted from reactive to proactive. The insights and data provided by ChurnZero empower us to anticipate customer needs and address potential issues before they become problems. This proactive approach has had a significant impact on our customer retention rates. User Experience: Admittedly, it took some time to get used to ChurnZero's interface fully. However, I'm pleased to report that the user experience has greatly improved over the past year. The UX design enhancements have made the platform even more user-friendly, resulting in a smoother and more efficient workflow for our team. Conclusion: In conclusion, ChurnZero has been a game-changer for our customer retention efforts. It has provided us with the tools and insights to manage our customer relationships proactively, ultimately driving better retention rates. While there was an initial learning curve, the continued improvements in user experience and exceptional customer support and onboarding make ChurnZero a valuable asset to our organization. If you're serious about improving customer retention and want a comprehensive command center to streamline your efforts, I recommend ChurnZero. **What do you dislike about ChurnZero?** While ChurnZero has proven to be a valuable tool, initially, it took some time to adapt to its interface. However, it's worth noting that the user experience has significantly improved over the past year, addressing many of our earlier concerns. Therefore, my previous dislikes have been largely addressed, and I have no major issues with the platform. **What problems is ChurnZero solving and how is that benefiting you?** Churn Reduction: One of the primary problems ChurnZero addresses is customer churn reduction. Before using ChurnZero, we struggled to identify and address issues that were causing customers to leave. ChurnZero's data insights and proactive alerts have allowed us to identify potential churn risks early, enabling us to take corrective actions and retain more customers. Data Consolidation: ChurnZero has resolved the issue of scattered customer data. Previously, our customer data was spread across multiple systems, making understanding our customers' interactions and behavior challenging. ChurnZero centralizes this data into intuitive dashboards, making it much easier to analyze and act upon. Proactive Customer Management: ChurnZero empowers us to manage our customers proactively. Providing real-time data and customer health scores enables us to identify at-risk customers and engage with them before issues escalate. This proactive approach has significantly improved customer satisfaction and retention rates. Improved Workflow: While there was an initial learning curve, ChurnZero's improvements in user experience have streamlined our workflow. The platform now allows us to work more efficiently, saving time and resources in managing customer relationships. In summary, ChurnZero benefits our organization by helping us reduce customer churn, centralize customer data, adopt a proactive approach to customer management, and enhance our workflow efficiency. These benefits are crucial for achieving customer retention goals and driving long-term business success. ### 10. Perfect Saas tool to manage and forecast churn **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ChurnZero?** User friendly Easy customisation Integrations with other tools Frequency of use **What do you dislike about ChurnZero?** If we get an option to tag people in our organisation then it would be nice as me as a manger want to tag my team mates and ask for an update in certain account. **What problems is ChurnZero solving and how is that benefiting you?** Churnzero helps me to have a bird view as well as detailed view of whats going on in any of my accounts. This way I can strategically plan my course of actions quarterly/yearly ### 11. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ava C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about ChurnZero?** I love that churn zero allows me to quickly and easily check my customers usage so I am able to refrence this information when needed. I check in everyday to see what I can help my customers improve on by using the information in CZ. **What do you dislike about ChurnZero?** I wish it was a quicker process to create a task. Sometimes seems like a long process for a simple thing **What problems is ChurnZero solving and how is that benefiting you?** Without CZ I wouldn't know the exact details of how my customers are using our platform. I like being able to reference the data when on customer calls. ### 12. Data Driven **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about ChurnZero?** I enjoy being able to track the health of my entire portfolio in Churn Zero. I think my latest favorite capability is the CS AI integration. It's been wonderful to utilize. I am truly a fan as the UI is a seemless experience. I use Churn Zero every day to support my customer base. Churn Zero has been a valuable tool for my success as a Customer Success Manager and I can't wait to see what else they come up with. **What do you dislike about ChurnZero?** Nothing comes to mind right now. If I think of something I will reach out to our admin as I know he is in contact with Churn Zero as well. **What problems is ChurnZero solving and how is that benefiting you?** Churn Zero is assisting me to track the customers analytices MoM / YoY. When I see considerable peaks or lows, I know to reach out to my client and engage on how I might improve their experience with our platform. ### 13. Customer Success Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Deputy Technology & Innovation Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ChurnZero?** ChurnZero is truly a full featured customer success platform which allows our teams to access customer relationship data in one location. The alerts, playbooks, & journeys free up our time and increase our awareness of customer health in realtime. **What do you dislike about ChurnZero?** This product is constantly being improved and customer feedback is heavily relied upon to constantly improve and provide additional features. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero consolidates data and provides automation for our onboarding and customer success teams ### 14. Great Customer Success Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about ChurnZero?** Data is conneceted to our CRM and software . We can easily view data accross all platforms. **What do you dislike about ChurnZero?** Its a bit difficult to use in its entirity. There are a bunch of tips and tricks that may take a while to learn. **What problems is ChurnZero solving and how is that benefiting you?** Solving the problem of how dtaat is stored. Its a great tool to set up plays to be in continius communciation with customer and ensure their retention. ### 15. Excellent customer support, aggressive product roadmap and significant improvements in the product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about ChurnZero?** I like the quality of the support that you get when you have tickets or questions or if you need strategy/best practices advice. I also like how they have been enhancing the product in the last year especially, with significant improvements and many more on the horizon. Pretty intuitive to use and train on. **What do you dislike about ChurnZero?** Some features that would be most helpful are limited in which edition they appear in, which can be frustrating. But typically there are workarounds and other ways to achieve what you need to, if not in the most efficient way. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero solves problems around understanding customer behavior and also CS team effectiveness. It's also a crucial part to how we are scaling our CS team's capacity. ### 16. Lived without it for 3 years and now can’t live without it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ChurnZero?** The ability to automate more of the customer journey. **What do you dislike about ChurnZero?** Not much. If anything there are some challenges with more advanced reporting needs around incorporating custom fields. **What problems is ChurnZero solving and how is that benefiting you?** Keeping CSMs oriented towards key milestones leading up to renewal. ### 17. For When You've got too Much to Manage by Yourself -- Look to ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Wolf-Ekkehard H. | Global Solutions Consultant (Senior Level), Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ChurnZero?** ChurnZero keep my customer journeys on schedule, monitors usage, and lines up automated plays for me based off usage or NPS scores. It's easy to see what needs to be done, and it integrates well with our other systems. The customer support team is also very easy to work with since I use the platform every day. **What do you dislike about ChurnZero?** If things fall behind or out of order, it is easy to end up with a long list of tasks. CZ continues to expand their conditional and task dependent functionality, and I would like to see that continue to be improved. **What problems is ChurnZero solving and how is that benefiting you?** For me specifically, ChurnZero is the tool by which I track and monitor onboarding of all accounts that come into our platform. It is removing what would be an unmanageable spreadsheet, providing visibility to the rest of the customer success team ### 18. Easy marketing and promotion emails to customers while delivering a personalized experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about ChurnZero?** It is an easy and effective way to communicate with hundreds of customers while still providing a personalized experiecne for each email. Great data and insights into email performance (click, open rate, etc) Eliminates errors and mistakes posible when doing a mail merge manually. Using everyday to communicate with customers, send reminders, schedule calls **What do you dislike about ChurnZero?** Can be compicated to setup properly and understand all the features and reporting. Customer Journey performance can be complicated to view and not the most user-friendly/intuitive interface Some additional guidance may be needed for new users (better customer support chat, mini "hints" eplaining each tab/feature) **What problems is ChurnZero solving and how is that benefiting you?** Mass communication with customers, analytics, prospecting for new customers & ability to segment customers and personalize experience fo each segment **Official Response from Maureen Rice:** > Hi Anastasia, thank you for your review! I'm Maureen Rice, ChurnZero's customer marketing manager. As a marketer sending a lot of email and in-app communications, I'm so glad ChurnZero's email and task automation has been so valuable for you too! I work very closely with our customer training teams to design in-product tooltips and tutorials for our users, so I'd love to pick your brain on ideas for additional guidance you'd like to see within ChurnZero. If you're open to a quick chat, send me an email at mrice@churnzero.net. Thanks again!! ### 19. ChurnZero’s UX and UI is very friendly especially to new users and the customer support is top tier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ChurnZero?** The UX/UI as well as the constant updates and transparency for customers **What do you dislike about ChurnZero?** It's a lot to take in at times but the e-learning modules are helpful **What problems is ChurnZero solving and how is that benefiting you?** Helping with use data and customer success journey mapping ### 20. Good tool for overall understanding of the book of business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ChurnZero?** Bird's eye view of the entire Book of Business. Ease of use in logging in and seamless connectivity to Salesforce. **What do you dislike about ChurnZero?** The churn health is not the best indicator all the time. It needs configuration of parameters and sometimes. It does take a learning curve to explore all features to the fullest. **What problems is ChurnZero solving and how is that benefiting you?** It helps me get an overall understaning of the level of engagement from the customer's viewpoint. Helps track usage, interaction and all other signals in a single place. Reduces time spent in customer analysis and for creating QBR decks. ### 21. Churnzero has been a great tool for our CX leaders **Rating:** 5.0/5.0 stars **Reviewed by:** Ambreen W. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about ChurnZero?** It gives you the abillity to see Customer's usage data of our product. **What do you dislike about ChurnZero?** Wish we can have an app built in Salesforce that gives usage data directly from the account/Opportunity page layout **What problems is ChurnZero solving and how is that benefiting you?** How customer is using and how much customer is using our products ### 22. Great Product - Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about ChurnZero?** ChurnZero is easyto use and intuitive once you understand the basics. Customer support from our CSM has been phenomanl (imagiunge thta!) **What do you dislike about ChurnZero?** No real downsides that Ivecome across yet. Need to understand the basics of segments that drive most actifity but after that its been smooth sailing. **What problems is ChurnZero solving and how is that benefiting you?** We are seeing churn promairly due to increasing subscriptin cost from our partner products ### 23. Great for granular task management, in-depth reporting, and product integration! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChurnZero?** Its capacity for thorough configuration and customization to exactly match your product and processes, thus resulting in granular task management. **What do you dislike about ChurnZero?** Can be overwhelming for those that are not as technologically sound. **What problems is ChurnZero solving and how is that benefiting you?** As manager of a team of 12+ implementation consultants, ChurnZero allows me to have a clear overview of the status of our hundreds of accounts currently going through onboading. Additionally, it allows me to easily identify accounts in need of attention vs. those on track. On another note, the ability to quickly create segments based on product instances has been great. ### 24. Review for Churnzero **Rating:** 4.0/5.0 stars **Reviewed by:** Taryn M. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about ChurnZero?** I love the task and command center - this simiplifies how I go about my day to day operations and ensuring that I am emailing for each task I have to work on and keeps me organized. **What do you dislike about ChurnZero?** I wish it gave more specifics within ChurnZero as a one stop shop versus having to use multiple softwares - and I wish the system would recognize if I am sending duplicate emails for the same product type. **What problems is ChurnZero solving and how is that benefiting you?** I'm able to see everything on Churn levels - versus having to navigate multiple pages and softwares to find certain information. I like how crisp it is by keeping track of tasks of each account on the far right and the main details right in front of you. ### 25. Great CS tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about ChurnZero?** I love how everything can be automated in ChurnZero. It seems like there are endless possibilities to achieve our desired outcome. The Churn Score is also a helpful tool to identify at-risk customers. Building emails is also very easy and it's a super flexible tool. I also like the ability to create plays and journeys. It's an effective way to scale customer marketing efforts. **What do you dislike about ChurnZero?** There is a bit of a learning curve to really feel comfortable in the platform. **What problems is ChurnZero solving and how is that benefiting you?** We're working to keep our existing customers engaged and satisfied. Additionally, we're able to quickly report on key indicators (usage, engagement, etc). ### 26. Offers fantastic insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about ChurnZero?** It's a very well designed platform. It integrates well with other solutions such as Salesforce. The insights are very relevant and valuable for me as a CSM in my everyday role. **What do you dislike about ChurnZero?** Nothing, it's a great platfrom, really intuitive and easy to use. **What problems is ChurnZero solving and how is that benefiting you?** It allows me to see client usage, churn score changes, previous activity logged onto Salesforce and client renewals in a very easy, centralized interface. This it strategic thinking much easier and more streamlined. ### 27. Super Helpful For Our Customer Success Team **Rating:** 4.5/5.0 stars **Reviewed by:** Marilyn S. | VP Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about ChurnZero?** The support from our CZ account manager is only second to the support we give our own customers. The CZ platform has become part of our customer success team's daily life. It is easy to use and integrates with our other systems to provide us with a one stop shop for all things client related. **What do you dislike about ChurnZero?** Not sure this is a dislike at all but we have not implemented all the features we can. This is not a fault of CZ, it is a matter of time and effort on our part. **What problems is ChurnZero solving and how is that benefiting you?** CZ keeps us on top of our clients and helps us understand their usage, where help is needed and communicating with them. **Official Response from Maureen Rice:** > Hi Marilyn, thank you so much for your review! I'm Maureen Rice, ChurnZero's customer marketing manager, and I couldn't be happier that your account team here at ChurnZero has been so helpful and supportive. If there's ever anything we can do to make your experience with ChurnZero even better, don't hesitate to let us know. Thank you again! ### 28. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Aashish M. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about ChurnZero?** Account information is very well structured and good user interface **What do you dislike about ChurnZero?** Navigation take a little time to get used to **What problems is ChurnZero solving and how is that benefiting you?** Customer information at a single glance and under 1 roof, great details are captured and some very cool dashboards ### 29. Make sure your CSM is Denise! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali H. | Manager, Technical Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about ChurnZero?** The best thing about ChurnZero outside automating your Customer Journey and making your life easier is the people who you get to work with at ChurnZero. **What do you dislike about ChurnZero?** I wish the UI was a bit more intuitive, however, the community is incredibly helpful when you're looking for something you can't find! **What problems is ChurnZero solving and how is that benefiting you?** Generating improvements for team efficiency while improving the customer experience! ### 30. Focus the chaos! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie G. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about ChurnZero?** Helps me focus on what my team is currently doing with their customers and helps the team understand what their next interactions and meetings should consiste of. **What do you dislike about ChurnZero?** There seem to be some issues with using dashboards/widgets across many filters and variables, where I'll often get a "taking too long, edit your filters" message. **What problems is ChurnZero solving and how is that benefiting you?** With my team having a larger book of business, it helps them prioritize where they should be focused for their upcoming week/month of meetings and next steps. ### 31. ChurnZero use **Rating:** 4.5/5.0 stars **Reviewed by:** James V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about ChurnZero?** Churnzero is very easy to use and navigate through. I personally enjoy the ability to automate emails, the events board is very clean with it charts and was very easy to integrate with SalesForce. I use ChurnZero daily and feel have interacted with their customer support team which is very responsive to inquiries. **What do you dislike about ChurnZero?** I believe there are still limitations to hubspot sync **What problems is ChurnZero solving and how is that benefiting you?** Client tracking and sales detail ### 32. A Quick Glimpse Under the Hood **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ChurnZero?** I really enjoy that when ChurnZero is set up properly, it can act as the central reference point for me as an Account Manager. How active is the client in usage? Where are areas of opportunity, even utilizing the AI Client brief? It's fantastically easy to use. I use it every day. **What do you dislike about ChurnZero?** It can be daunting to implement, and if it's not implemented correctly, scoring can be skewed and maybe provide a different story than what is actually occurring with the client. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is making it so I don't have to open multiple tabs from multiple analytics pages, and integrating that directly into our CRM. ### 33. This is a great system to better serve our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about ChurnZero?** I like the predictability of churnzero itself. How it helps with the churn score and shows each aspect of the churn score. **What do you dislike about ChurnZero?** Lots of notifications, but those can be turned off as you want. **What problems is ChurnZero solving and how is that benefiting you?** It solves the possibility of our clients leaving our organization. And lets us know before hand so we can save the client! ### 34. This system has made managing my projects very easy. **Rating:** 5.0/5.0 stars **Reviewed by:** jonatrice s. | Onboarding manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ChurnZero?** I like the to do task and the journeies. **What do you dislike about ChurnZero?** I wish that the acdemy offered more video's on how to use the system. **What problems is ChurnZero solving and how is that benefiting you?** it is keeping me on top of my projects. ### 35. A must use Business application **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh Vardhan C. | Technical Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about ChurnZero?** The best part about Chrinzero is the dashboards we can create and the customization it offers as far as logging activities are concerned **What do you dislike about ChurnZero?** It requires manual inputs and should allow us to integrate tables, metrics and activities from external sources as well **What problems is ChurnZero solving and how is that benefiting you?** It helps me understand my peers involved with a particular customer and lets me add more details so that Exec team can understand where we stand with the customer ### 36. Essential to my job - wouldn't be without it **Rating:** 5.0/5.0 stars **Reviewed by:** Pippa M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about ChurnZero?** I love how CZ helps me organise my day. I also love how it allows me to keep all the information and data on my customers, their happiness and my activities with them all in one place. The segments allow me to plan proactive engagement and target the customers who need me most. **What do you dislike about ChurnZero?** I must admit I think there are very few, I really do love it. I would like to see more settings that allow customisation. For example I am based in the Uk and use £s, seeing data in US$ isn't helpful. I'd also like to have better intergration with outlook, maybe an in app widget? **What problems is ChurnZero solving and how is that benefiting you?** It allows me to know which of my customers is most likely to churn and specific actions I can take to minimise that risk. The segments allow me to track which accounts need to be contacted asap. ### 37. Great tool to help manage attrition! **Rating:** 5.0/5.0 stars **Reviewed by:** John O. | Manager, Client Relations , Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ChurnZero?** Being able to create an automated process where we can reduce the amount of risk in each one of my team members book of business. **What do you dislike about ChurnZero?** There is nothing that I dislike about CZ **What problems is ChurnZero solving and how is that benefiting you?** Reducing manual efforts and lack of visibility in client sentiment. ### 38. Critical to guarantee a better management of the BoB **Rating:** 5.0/5.0 stars **Reviewed by:** Nayara L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about ChurnZero?** The hability to track the churnscore changes daily through the fight churn digest, the possibility to use playbooks, and scale the communications in 1 to many, and have it all in one place in order to take actions quickly, and more efficiently. **What do you dislike about ChurnZero?** We are not able to respond a message to a customer, we need to create a new thread, and copy the previous emails in the email body. **What problems is ChurnZero solving and how is that benefiting you?** I can keep track of my BoB, and as I hadle a large amount of accounts, it's easy to understand what is going wrong, and where should I act on. **Official Response from Maureen Rice:** > Hi Nayara, thank you for your review! I'm Maureen Rice, customer marketing manager (and former CSM) here at ChurnZero. I'm so glad to hear that ChurnScores, Playbooks and the Daily Digest email have all been so valuable for you in managing your book! Regarding the message responses, I actually recommend replying to your customer's message directly in your Gmail inbox! It saves you the time of copying/pasting the thread, and because you've integrated your Gmail into ChurnZero, those replies will be logged in your timeline the same as a message sent from ChurnZero would be! Let your ChurnZero Support (support@churnzero.com) know if your Gmail sync isn't working properly and you're not seeing those emails logged in ChurnZero. Hope this helps and thanks again for the review! ### 39. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about ChurnZero?** Super user friendly, and it has a lot of capabilities! I had a quesiton, and my CSM responded that same day. **What do you dislike about ChurnZero?** Setting up segments and mass emails is a bit confusing but that might be because I've only been using the platform for 3 months **What problems is ChurnZero solving and how is that benefiting you?** It is helping us prevent churn, aiding with reporting and just a nice to place to have everything in one place ### 40. Excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about ChurnZero?** The support team is very responsive, professional, and reliable. **What do you dislike about ChurnZero?** Could have some additional functionality **What problems is ChurnZero solving and how is that benefiting you?** Risk management and contract renewal ### 41. Amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about ChurnZero?** The segmentation it has e lot of potential to get the exact data neded for reporting or doing a next action with specific accounts The dashboard center is really great, it easily schedules my tasks and leaves no room for error or missing a task **What do you dislike about ChurnZero?** No mobile application No easy way to create dashboards/ templates for qbrs **What problems is ChurnZero solving and how is that benefiting you?** Account segmentation Next actions Tasks for different plays ### 42. Working Through the Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Shelby L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about ChurnZero?** I like the aspect of using Churn Zero as a way of being proactive with my clients. I like that I can go in and see all my tasks, I can edit the dates of my task and I love the feeling of clearing out at end of day and seeing the empty inbox! **What do you dislike about ChurnZero?** I found it to be very overwhelming at first. There's a lot of words on the screen and a lot of different tabs that didn't make a lot of sense to me right away. **What problems is ChurnZero solving and how is that benefiting you?** It's allowing me to stay proactive rather than reactive with my clients. It allows me to stay up to date and in contact with the clients I'm working with. ### 43. ChurnZero has helped me be a more efficient CSM. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about ChurnZero?** I love the ability to create custom segments within my book of business. **What do you dislike about ChurnZero?** I wish the platform was a little easier to use. **What problems is ChurnZero solving and how is that benefiting you?** It is solving targeting problems for us. Allows us to identify where we need to priortize our time and efforts. ### 44. Makes my workday seamless and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ChurnZero?** I love the way all of my accounts are organized, how I can create an endless number of segments based on the identifiers I need most, and how I can create plays for my accounts. I like tasks best, as it's the easiest way to keep track of everything I need to do, what accounts I need to manage, and how to best identify high churn accounts. CZ is a great tool and very innovative in tackling account health management. **What do you dislike about ChurnZero?** I really can't think of anything I don't like -- I think there are so many ways you can personalize CZ to your workflow needs. **What problems is ChurnZero solving and how is that benefiting you?** Identifying unhealthy accounts, creating strategic plays and journeys that contribute to customer success, and organizing my day to day workflows. ### 45. Comprehensive CSP for any size org, great insights and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Phil C. | Director of Account Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ChurnZero?** The AI briefs and layout of customer information. Very easy to navigate around the platform. **What do you dislike about ChurnZero?** The AI briefs often take awhile. I wish Account Names would update faster as they are updated in Salesforce. **What problems is ChurnZero solving and how is that benefiting you?** Insights into customer health, usage of our software, and overall sentiment. ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** stacy o. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about ChurnZero?** I love how the platform is set up, everything is easy to find and locate, managing and updating my tasks is so easy including keeping up to date with my accounts. **What do you dislike about ChurnZero?** Hard to set up alerts and they are not always accurate. **What problems is ChurnZero solving and how is that benefiting you?** Keeping me up to date with my at risk accounts to reduce churn and keep my customers happy. ### 47. ChurnZero has expanded our view of what is possible! **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ChurnZero?** It is a tool that allows me to make better decisions based on data, or if we don't have the data we can now easily A/B test. Processes get better defined and automated. Information is always kept in the place where it should be and where it's most accessible by all departments CS, Product, Operations, Support, etc. Segmentation helps us reach goals for renewals, upsells, etc. And it allows our CS team to relax, focus, and feel in control. Customers also have a better view of their projects, goals, and progress. **What do you dislike about ChurnZero?** It is very important to decide who will be in charge of what. ChurnZero is a strong tool that will allow you to do tons of things. But this will only be achieved if there is clear leadership around the whole project, and if there is a plan in place to train the teams who will later work with ChurnZero. Purchasing ChurnZero is not enough. There needs to be a plan around the necessary internal allocation of resources for this project to be successful. Especially for the first 3 or 6 months. But anyway, the optimization of workflows is something to work on continuously. Somebody has to be in charge of those pieces pushing the whole project forward all the time. **What problems is ChurnZero solving and how is that benefiting you?** It is allowing us to scale. Doing more with a smaller team. And offer better service to our customers. **Official Response from Maureen Rice:** > Hi Naomi, thank you for your review! I'm Maureen Rice, ChurnZero's customer marketing manager, and I'm so happy to hear about your experience with ChurnZero so far. I completely agree that having a strong team to manage any system is the way to go. ChurnZero can do so much and a plan and a team to continually iterate on that plan is a must. If you have any feedback or ideas on admin/operational management functionality, feel free to email me at mrice@churnzero.net, and I'd happily enter it as product feedback. Thanks again! ### 48. Love ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ChurnZero?** ChurnZero has really stepped up our customer retention game. It's easy to use, helps us keep an eye on customer churn, and its real-time alerts let us swoop in to save at-risk customers, cutting down on churn. Plus, the analytics give us the scoop on customer behavior, so we can make them happier. **What do you dislike about ChurnZero?** Their email functionality is not very friendly **What problems is ChurnZero solving and how is that benefiting you?** Understand Churn and Usability ### 49. Accessible Information and Streamlined Process **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ChurnZero?** The ChurnZero platform has an incredibly user-friendly interface. My favorite thing is that information I would have to look for in many different places in our other system, sometimes going through multiple pages, I can now find in one place. I really like that I can set up filters to view only open or recent items and it will retain those filters even after I have switched to a different page or logged out. The segments feature makes reporting SO EASY! I love it and can't recommend ChurnZero enough! **What do you dislike about ChurnZero?** There are some features I would love added to the Segments section: Sometimes I want to combine segment search types - as an example it would be nice to be able to search for a user or opportunity type within the accounts segment. I would also love to be able to track replies to Messages and have it create an alert or show up in a Segment for follow up. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is allowing us to access client data we had stored in multiple platforms in one place. It is allowing our team to view a more comprehensive picture of our clients and filter out irrelevant information quickly. It has allowed us to be more reponsive to clients in the moment as a result. ### 50. Stay on Top of your CS Metrics with Churnzero **Rating:** 5.0/5.0 stars **Reviewed by:** Maddie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about ChurnZero?** I love the reporting feature which allows me to get a holistic view of my team, their accounts, and how they are preforming. I can see where their customers are at on their customer journeys. I also love how it send out our NPS fo rus and allows us to analyse the data. **What do you dislike about ChurnZero?** Churn zero has a lot of bells and whistles, and it has taken us a long time to get the account configured in a way that makes it valuabe. I also wish we could add notes onto the customer journey to make it more interactive and allow me to get more detail from the customer journey **What problems is ChurnZero solving and how is that benefiting you?** - Sending NPS to our customers in their preferred language - Customer jouney mapping and allowing me as the team manager to see when onboardings are stuck - Data for QBRs is easily extracted from custom dashboards ## ChurnZero Discussions - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 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Gamification **Onboarding Setup** - Workflows - Templates - Checklists **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ChurnZero Alternatives - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (510 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (937 reviews)