ChartMogul Reviews & Product Details

The interface is genuinely well done. It’s fast, responsive, and easy to navigate, and the dashboards make it simple to explore MRR, churn, and cohort data without much setup. From a usability standpoint, it’s one of the better SaaS analytics tools I’ve used. Review collected by and hosted on G2.com.

ChartMogul’s job is revenue analytics. If the revenue numbers are wrong, the product isn’t doing the one thing it exists to do, no matter how good the interface is.

For us, the numbers were wrong. ChartMogul’s Chargebee integration overstated our recurring revenue by roughly $15,000 for a long period of time. When add-ons were removed from active subscriptions, ChartMogul didn’t record the churn, so those components kept counting toward MRR. Some subscriptions canceled in Chargebee also kept showing as active. This wasn’t the first data integrity issue we’ve had with them.

ChartMogul never reconciled its numbers against the actual charges in our billing system. We found the problem ourselves after years of discrepancies that didn’t make sense, by reconciling the two systems line by line. That reconciliation is the work we were paying ChartMogul to do.

They confirmed the bug and rolled out a fix. But their position was that they can’t guarantee data accuracy for their integrations and that customers are expected to validate their data at signup. For a product whose entire purpose is accurate revenue reporting, that isn’t an acceptable answer, and I don’t feel they treated the issue as seriously as it warranted.

ChartMogul has also been expanding into CRM, which doesn’t make sense to me. There are plenty of established CRMs, and that isn’t why anyone buys ChartMogul. It feels like a distraction from the core product. I’d rather see that effort go into making sure the revenue data is accurate. Review collected by and hosted on G2.com.

What I like best about ChartMogul is that it gives us a clear overview of how our subscriptions are performing. We have been using it for a few years, mainly connected with Recurly, and it helps us understand subscription trends, deal performance, and revenue-related changes in one place.

The Recurly integration has been especially useful for us because it lets us bring subscription data into ChartMogul without much friction. We also use the Slack integration to get notified about new subscriptions and changes, which helps keep the relevant teams informed without needing to manually check the dashboard all the time.

From a UI and UX perspective, ChartMogul is fairly easy to use. The core dashboards are understandable, and it is easy to get a quick sense of what is happening without needing a lot of setup or training.

Performance has also been solid for our use case. We have not noticed any major issues while using it. Review collected by and hosted on G2.com.

What I dislike about ChartMogul is that we have had some occasional issues with the Recurly integration. In a few cases, subscriptions were picked up as cancelled even though they were not actually cancelled, which meant we had to manually investigate and correct the data.

This was not a constant problem, but it did create some friction because we rely on ChartMogul as an overview of subscription performance. When the data is not fully accurate, it adds extra manual work and makes it harder to trust the dashboard at a glance.

Overall, the product works well for us, but the reliability of the integration data could be improved. Review collected by and hosted on G2.com.

Easy tracking to all my subscriptions in one place. Review collected by and hosted on G2.com.

According to me there is nothing all features are good. Review collected by and hosted on G2.com.

It's extremely easy to set up. We use Chargebee and Quickbooks. Everything flows perfectly and we get metrics that Fortune 500 companies would dream to have (and spend tons of money for). The best part is we can grow into a paid plan. It's our one-stop-shop for financial metrics. Amazing job to the team! Review collected by and hosted on G2.com.

I can't think of anything. There were some features that I did not know existed but that's part of the fun. Adding more reporting to the mobile app would be helpful as we are always on the go. Review collected by and hosted on G2.com.

Fast Reporting, Exports that I can utilize and API to my own dashboards. Review collected by and hosted on G2.com.

Wish they had separation of New vs Recurring MMR and forecasting Review collected by and hosted on G2.com.

Chart mogul has been a great way to get insights into our customer expansion, retention and churn. It's ability to display and create useful, clearly defined out of the box reports which can then be modified based upon segments and time has been an absolute lifesaver as we continue to grow and evolve our company. We have other systems that contain this data, but none provide me with such clear, accurate insight as ChartMogul. Review collected by and hosted on G2.com.

I wish that I could ask it to strike exceptions. Sometimes there's a customer account that paid inaccurately and ends up getting corrected in Chargebee, but because the revenue is less it looks like a downgrade or churn and there's nothing I can do about it. Review collected by and hosted on G2.com.

ChartMogul is an nice tool for monitoring our recurring revenue and subscriptions. Its analytics capabilities provide us with valuable insights into our subscriptions performance. I use it almost daily.

I appreciate ChartMogul's versatility in data analysis, offering a wide range of metrics and customizable reports. The ability to segment data and drill down into specifics helps us make informed decisions. Setting up ChartMogul was quick and straightforward, even with manual import which we use currently. I imagine integrating a payment provider like Stripe would enhance the experience even further. I find ChartMogul's pricing model to be fair and reasonable. The cost is based on our monthly recurring revenue, which aligns with our business growth. Review collected by and hosted on G2.com.

I can't think of any issues. The platform meets all our needs. Overall, ChartMogul is a top-notch solution for subscription and revenue analytics, and I highly recommend it. Review collected by and hosted on G2.com.

It generates all business and finance metrics regarding from a SaaS company directly and seamless.

The developer support is the best, everytime I had question, I was answered within a couple of hours Review collected by and hosted on G2.com.

Although its a solid infrastrucuture, the custom data source has a backend api endpoint strucuture.

For companies with larger datasets it would be easier to handle a custom data source having a data lake infrastrucuture Review collected by and hosted on G2.com.

Easy UI, easy to access all the needed information, and super customizable. Review collected by and hosted on G2.com.

That it takes a few minutes to export data, minor issue. Review collected by and hosted on G2.com.

The out of the box reporting and the ease of setup! Review collected by and hosted on G2.com.

Really, there isn't anything that I don't like about ChartMogul. There are some things I'd love to see but overall it's a great tool and gives us exactly what we need. Review collected by and hosted on G2.com.