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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Mid-Market (60.9% of reviews)
Entry-Level Pricing
No pricing available
Custom
ChurnZero
Star Rating
(1,532)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroPlanhat
Star Rating
(883)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support with a score of 9.5, while Planhat follows closely with 9.2. Reviewers mention that ChurnZero's support team is highly responsive and knowledgeable, often resolving issues quickly, which is crucial for customer success teams.
- Reviewers mention that ChurnZero's Customer Health Scores feature, rated at 8.9, provides a more comprehensive view of customer engagement compared to Planhat's 8.7. Users appreciate the detailed insights that help in proactive customer management.
- Users on G2 highlight ChurnZero's superior Playbooks functionality, scoring 8.7, which allows for tailored customer engagement strategies. In contrast, Planhat's score of 8.2 indicates it may not offer the same level of customization and effectiveness in guiding user actions.
- Reviewers say that ChurnZero's Ease of Use score of 8.5 outshines Planhat's 8.3, with many users noting that the intuitive interface and straightforward navigation make it easier for teams to adopt and utilize the software effectively.
- G2 users report that ChurnZero's Data Security features, rated at 9.1, provide a higher level of assurance compared to Planhat's 8.9. Reviewers mention that ChurnZero implements robust security measures, which is a significant factor for companies handling sensitive customer data.
- Users report that ChurnZero's Scalability score of 9.0 is a key advantage, allowing businesses to grow without outgrowing the software. Planhat's score of 8.8 indicates it may not scale as seamlessly, which could be a concern for rapidly growing companies.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
ChurnZero
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
9.0
1,253
8.6
735
Ease of Use
8.5
1,261
8.3
742
Ease of Setup
7.9
579
7.5
499
Ease of Admin
8.5
517
8.2
445
Quality of Support
9.5
1,168
9.2
714
Has the product been a good partner in doing business?
9.6
522
9.3
441
Product Direction (% positive)
9.4
1,189
9.2
685
Features by Category
Sales Force Automation
Not enough data
8.4
27
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.3
27
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.4
24
Marketing Automation
Not enough data
7.2
26
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Customer Support
Not enough data
7.2
27
Not enough data
7.0
27
Not enough data
7.3
27
Not enough data
5.8
24
Not enough data
6.3
24
Reporting & Analytics
Not enough data
7.6
28
Not enough data
7.4
29
Not enough data
7.0
26
Mobile & Social
Not enough data
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Platform
Not enough data
8.7
52
Not enough data
8.2
51
Not enough data
8.6
51
Not enough data
7.4
48
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.2
49
Not enough data
7.1
46
Integration
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Generative AI
Not enough data
7.0
18
Agentic AI - CRM
Not enough data
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Customer Information
8.9
1004
|
Verified
8.7
556
|
Verified
9.1
985
|
Verified
8.8
550
|
Verified
8.9
980
|
Verified
8.8
561
|
Verified
8.7
940
|
Verified
8.2
546
|
Verified
9.1
1002
|
Verified
8.5
513
|
Verified
8.7
922
|
Verified
8.0
490
|
Verified
8.5
826
|
Verified
7.2
421
|
Verified
Predictions
8.6
967
|
Verified
7.9
494
|
Verified
7.8
742
|
Verified
7.4
432
|
Verified
8.6
830
|
Verified
8.3
494
|
Verified
7.5
637
|
Verified
6.7
349
|
Verified
Platform
8.6
990
|
Verified
8.3
545
|
Verified
8.5
892
|
Verified
8.1
517
|
Verified
8.5
868
|
Verified
8.2
490
|
Verified
8.7
902
|
Verified
8.5
497
|
Verified
8.9
966
|
Verified
8.2
521
|
Verified
8.6
934
|
Verified
8.6
518
|
Verified
9.0
900
|
Verified
8.8
509
|
Verified
9.1
837
|
Verified
8.9
476
|
Verified
9.2
959
|
Verified
8.5
519
|
Verified
9.1
916
|
Verified
8.8
520
|
Verified
Generative AI
7.7
308
6.2
171
7.8
307
6.2
174
Agentic AI - Customer Success
7.5
64
6.3
99
7.5
63
6.7
99
7.5
64
6.8
102
7.2
63
6.5
98
7.2
63
6.2
99
Billing and Payments
Not enough data
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Agentic AI - Product Analytics
Not enough data
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Data Sourcing
Not enough data
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Intelligence
Not enough data
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Sales Team
8.2
83
7.7
89
8.4
82
7.3
88
8.8
98
8.0
108
Intelligence
8.3
92
7.6
99
7.5
85
7.4
89
8.1
83
7.2
86
Mapping
8.0
81
6.9
84
8.3
86
8.2
99
Agentic AI - Customer Revenue Optimization
7.9
11
7.0
28
7.8
12
7.3
28
7.6
12
7.0
28
7.4
12
7.3
28
7.8
12
6.7
27
8.0
11
7.2
29
Platform Basics
8.4
159
8.0
166
8.5
162
7.9
151
8.6
147
8.2
146
8.3
140
7.7
132
8.5
153
7.8
137
Agentic AI - Customer Journey Mapping
7.0
23
6.4
36
Content
Not enough data
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Collaboration
Not enough data
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.6
252
8.6
292
8.1
256
8.6
272
8.6
258
Project Tracking
8.8
279
8.2
235
8.6
266
7.7
201
8.5
262
8.0
211
8.8
308
8.4
254
8.7
269
7.9
208
Customer Engagement
8.4
261
7.8
229
8.8
283
8.0
224
8.2
242
7.4
213
8.8
279
8.3
229
8.6
269
8.1
233
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Management
Not enough data
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Generative AI
Not enough data
6.4
31
Not enough data
6.6
31
Categories
Categories
Shared Categories
ChurnZero and Planhat are categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, and Customer Journey Mapping
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, and Customer Journey Analytics
Planhat is categorized as Client Portal, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, and AI Agent Builders
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
37.8%
Information Technology and Services
18.4%
Marketing and Advertising
7.9%
Education Management
2.5%
E-Learning
2.3%
Other
31.2%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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