--- title: ChurnZero Reviews meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1604 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1604 scale: '5' date_modified: '2026-07-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews **Vendor:** ChurnZero **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,604 ## About ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. ## ChurnZero Pros & Cons **What users like:** - Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. (139 reviews) - Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. (95 reviews) - Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. (86 reviews) - Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. (78 reviews) - Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. (76 reviews) - Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews) - Customization (58 reviews) - Intuitive (54 reviews) - Visibility (51 reviews) - Time-saving (50 reviews) **What users dislike:** - Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. (54 reviews) - Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. (41 reviews) - Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. (39 reviews) - Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. (34 reviews) - Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. (33 reviews) - Limitations (27 reviews) - Missing Functionality (24 reviews) - Integration Issues (23 reviews) - Difficult Navigation (21 reviews) - Limited Customization (21 reviews) ## ChurnZero Reviews ### 1. Great way to consolidate CS Operations analytics - Numbers don't reflect client status **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ChurnZero?** custom dashboards health score composition automated email funnels centralizing all CS metrics into one place reviewing accounts with all types of parameters using filtering easy to navigate **What do you dislike about ChurnZero?** While churnzero is own and operated by the CS Ops team, it feels disconnected with the rest of CS. It requires CSM team to constantly provide feedback to CS Ops team to improve metrics that reflect the reality of a client's churn probability. It often is just a tool for management to try to focus on a metric that doesn't necessarily is the business' primary goal **What problems is ChurnZero solving and how is that benefiting you?** - ChurnScores include Health Score, Value Score and Relationship Score which are owned and operated by OPS teams - Custom dashboards helps CSMs to identify underutilized features and unpaid features - Custom dashboard allow to review a CSMs accounts in a brief overview - Automated plays allow for NPS surveys to be automatically sent out (though requires manual effort here and there) ### 2. Wowed from the start! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** ChurnZero has provided a high quality experience from demo to launch. I love how intuitive the platform is to use. We are able to configure journeys and plays that matter to our business with ease. We are only in our first year but I anticipate being a happy user for many years. **What do you dislike about ChurnZero?** We went live three months ago, and the process was straightforward. The account team supported us throughout every stage. At this point, my only constructive feedback is that I would like to see more opportunities to embed AI into workflows, which I understand is on the way! **What problems is ChurnZero solving and how is that benefiting you?** Churnzero solved several key things for us. CSM efficiency, usage data and journey automation. ### 3. Critical part of our tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ChurnZero?** ChurnZero gives our customer success team access to data across our tech stack in one system, with timely automations and alerts to allow for proactive, rather than reactive customer management. The automation layers gave us immediate value after going live, especially the NPS and CSAT survey automation and follow-up emails. The ChurnZero team has been very supportive and helpful throughout the process. We are very excited about some upcoming product updates and their team is always making improvements to the end user experience. As a bonus: after working with a few technologies with "out of the box" integrations, I have come to really appreciate how easy and intuitive ChurnZero's integrations are, particularly with Salesforce. **What do you dislike about ChurnZero?** Going from no CSP to ChurnZero, we had to create a lot of our processes from scratch, or from the spreadsheets and slide decks and documents our team had been using before this tool. Implementing a new technology is always hard, but we felt supported throughout the process and it is clear that the ChurnZero team takes their customer's success seriously. **What problems is ChurnZero solving and how is that benefiting you?** Reducing manual intervention by our team and allowing our CSMs to do what they do best - build relationships with their customers. ### 4. Very happy with ChurnZero and its functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about ChurnZero?** Ability to set your own segments / views to monitor team performance, ability to automate a large part of communication with suppliers, which hugely helps our productivity. **What do you dislike about ChurnZero?** The recent change to the view, with the letters and lines quite spaced out, makes it harder to see everything at a glance, without zooming out and the letters becoming too small. It'd be great if we could have a solution that allows for more information on 1 page again. **What problems is ChurnZero solving and how is that benefiting you?** Allowing for automation in the Collections Process at the back end of our Customer Success journeys. I am the Team Leader of the collections department and the automated email reminders are making a very big difference to our impact. ### 5. Amazing Sanity Check! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ChurnZero?** I love having everything I need for my accounts in one tool. It makes it so much easier to track and manage details in a true one-stop shop. **What do you dislike about ChurnZero?** I’d like to see improvements to the format of logged notes. A larger window with all notes listed in a scrollable view would be much more efficient than having to click through each one individually. **What problems is ChurnZero solving and how is that benefiting you?** I’m loving the new dashboards! They make it so much easier to stay on top of my goals. ### 6. My first churn zero experience with Chirnzero **Rating:** 5.0/5.0 stars **Reviewed by:** Christine W. | Sr. Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** My first exposure with ChurnZero was eye opening in a great way. I am excited to learn more about how to quickly provide value to out customer success reps. I like that thought has already been provided on how to use our crm to get c level executive reports. **What do you dislike about ChurnZero?** I have not found anything i dislike about churn zero. **What problems is ChurnZero solving and how is that benefiting you?** Quickly pull together information, reports and flows to provide immediate value to our cs ### 7. ChurnZero is an great tool for any high-volume CSM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about ChurnZero?** I love the journeys! They make my life and role so much easier to use. Also as the business and our company's goal evolves our customer journeys can to! Adding and removing tasks and milestones are also easy to do. I live in my command center now, after the last update I don't use my custom report as often. The custom reporting is also a great feature, we have a pretty insane full team dashboard that my manager uses in our team meetings. **What do you dislike about ChurnZero?** Whenever we add an integration its not the best, a week or two after a major integration things don't always go as expected. Our program manager and I'm assuming the CZ CSM do a great job of fixing things rather quickly, but if we didn't have someone on our team that really manages it, I don't know how well those would have gone. We have done about 3 integrations in the past year so our team is also a bit ambitious. Not sure if its configurable but one thing that is a bit annoying as an onboarding manager is that all my customers that are actively being onboarded have a medium-high risk because they have not completed their journey, which I understand. I'll just never have an active customer with a good churnscore per the nature of my role, so I tend to ignore whatever score they have. **What problems is ChurnZero solving and how is that benefiting you?** It solves tracking customer engagement, risk tracking, customer onboarding. Our customer onboarding team is new-ish starting in late 2023, so with the volume of onboarding we have CZ really helps with tracking progress. CZ also help with outreach initiatives with our existing customer base. ### 8. Best insights and risk management! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista L. | Operations Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** Churnzero is an amazing platform to have a comprehensive view of your customers. It’s easy to implement and is the primary way we manage forecasts, churn risks, drive adoption, and overall our CS team lives here. Shoutout to their amazing team as well. **What do you dislike about ChurnZero?** Can’t think of a thing. I’m a lifer and would have a very hard time using another product. **What problems is ChurnZero solving and how is that benefiting you?** Risk detection, revenue forecasting, client sentiment, adoption metrics. ### 9. Very Useful Tool For All Customer Success Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Ivana S. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about ChurnZero?** ChurnZero covers all aspects of Customer Success and has the total circle of the client journey covered. It is specifically dedicated to Customer Success processes and that is what makes it unique. It is very easy to use and it's customer support is also amazing. I have reached out a couple of times and they were always helpfull. ChurnZero is included in our daily tasks and we use it very often, for the most of our processes. I have managed to succesfully integrate it with my Microsoft accounts (Calendar and Email) and I am able to see all messages in the account profile and the meetings as well, which makes my day organised. **What do you dislike about ChurnZero?** The only thing that I see that could be improved is the UI and the looks of the platform. Sometimes, it feels a bit outdated and I personally would like a bit more colour in it. This is nothing important, just a "cosmetic" thing :D **What problems is ChurnZero solving and how is that benefiting you?** Eventually, we should lower our churn rate and improve the client satisfaction. ### 10. Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Myneiaka Y. | Senior Customer Success Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about ChurnZero?** I appreciate that ChurnZereo enables me to better understand my customers. The insights it provides into customer usage are extremely valuable for determining my next steps. This tool has been essential in helping me reduce churn. **What do you dislike about ChurnZero?** I wish the dashboards were a bit more intuitive. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero has been instrumental in helping me understand the customer journey, which in turn allows me to identify the next steps needed to maintain high levels of engagement. ### 11. Trusted innovative partner, creates Customer Success easy mode **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** Combines all the slicing and dicing capabilities I need with actually useful automation. Special shout out that Churn Zero actually performs well too, so I'm not waiting for results to load every time I change a parameter. **What do you dislike about ChurnZero?** The lack of a dark mode and a mobile app. **What problems is ChurnZero solving and how is that benefiting you?** The big one is scaling operations, allowing my team to do more with less, keeping things from slipping through the cracks. ### 12. ChurnZero is vital to my success **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey R. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about ChurnZero?** I like the dashboards and ease of use. The new account summary and AI features are so great, too! Now that we have our gong calls integrated, I can find notes, recaps, etc all in one place. **What do you dislike about ChurnZero?** It took me some time to be able to confidently create dashboards and segments, but the training courses and access to our CSM helped a lot. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps me find all of my vital customer information in one place, quickly see their health score and monitor for risk, and act proactively when needed. There's no more guessing or finding out too late anymore. ### 13. Game Changer for getting your Customer Success Team set up and winning! **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree S. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about ChurnZero?** Configurability! I love how much I can change, manipulate and customize for what I need when I need it. There are certainly enhancements to be made but right now it is the best CS tool I have used in my 10+ years in Customer Success. With the recent additions of the Gong integration, AI tools and Success Plans this is helping my CSM Team take it to the next level! They all love it and are living in CZ every single day since it is so easy to use! Also - I have loved our experience with our CSM Lucas! He is always so helpful, extremly responsive and always challenges me to think outside the box, simplify and consider new things! Huge high five to Lucas! **What do you dislike about ChurnZero?** I am excited for the newer features coming in Q1 and I don't have any negatives at this time! **What problems is ChurnZero solving and how is that benefiting you?** One stop shop, easy to use therefore scalable and effective! We had nothing before as it was a new team and this has been a real Game Changer! ### 14. I couldn't do my job without ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Allison R. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about ChurnZero?** The most helpful tools with Churnzero are the customer journeys/plays for renewals and reminders for updates to my customers. I really like how I can see exactly how usage looks and for each product- that way when it's time to meet with my customer I know exactly what to talk about. **What do you dislike about ChurnZero?** There isn't anything that I do not like about the tool! **What problems is ChurnZero solving and how is that benefiting you?** I sell SaaS and it's hard to understand what features my customers are enjoying without having ChurnZero ### 15. ChurnZero builds a software actually focused on CS outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | VP of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about ChurnZero?** They've fundamentally built the product to be focused on the right things. The experience a rep gets is organized in a way that clearly identifies where they need to focus their time. The focus on usage data built into everything you do is critical for managing outcomes such as retention and expansion. The fact that I can quickly drill down to an individual user and figure out exactly how they've been using the product is key in today's environment. On top of that, you can customize your alerts and task management in a way that has reps focusing on the most important tasks. **What do you dislike about ChurnZero?** They've dipped their toes in products that are more in the in-app onboarding arena. While they provide a baseline level of functionality, there are better options focused on those specific use cases. To be clear- this is specifically things like in-app product tours; the software is very effective in managing things like customer journeys. **What problems is ChurnZero solving and how is that benefiting you?** It's what a modern CRM is supposed to be. It allows reps to focus their time on the most valuable tasks they can be doing that day and automates the rest. ### 16. It has helped so much in such a short period of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Emir O. | IT/Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ChurnZero?** How simple it was to setup and the great customer service Cassidy provides. the score system makes sense, it highlights things our other CRM misses at times and the segmentation system is clear and concise. Once getting around the academy or training sessions, the ease of use shined. **What do you dislike about ChurnZero?** certain aspects require the teams involvement and can't be controlled manually, though I understand why (tinkering with integrations). Very basic Email customization (came from Hubspot) **What problems is ChurnZero solving and how is that benefiting you?** made client/business analysis simpler, easier to track problems before it's too late, great way to target NPS emails. Mapping helped outline and setup SOPs ### 17. Flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul A. | Customer success ops analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about ChurnZero?** The automations are very fast and flexible for me to pull up reports for different departments! **What do you dislike about ChurnZero?** Some limitations with the standard settings **What problems is ChurnZero solving and how is that benefiting you?** Customer success and technical account management ### 18. Senior living Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** We have successfully used ChurnZero to send out our NPS surveys and set up alerts for detractors. This has allowed us to follow up effectively and work towards increasing our number of 5-star Google reviews. **What do you dislike about ChurnZero?** Our setup involves parent and child accounts, which makes it challenging to obtain consolidated utilization information. **What problems is ChurnZero solving and how is that benefiting you?** Account health so we are able to keep track of NPS and churn risk ### 19. Great tool for digital CS and beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about ChurnZero?** ChurnZero provides a wide range of tools that are essential for any CS team. I’m particularly impressed with the new Success Plans feature, and the churn score creation is both detailed and comprehensive. **What do you dislike about ChurnZero?** The navigation of the platform can sometimes be confusing, and as a user, you need time to get used to it. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero acts as the single source of truth and system of record for the entire post-sales customer journey. It enables my team to proactively engage with customers and take steps to prevent churn. ### 20. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Maria O. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ChurnZero?** It's so difficult to choose just a few things I like best about ChurnZero! I enjoy being able to track customer usage, increasing interactions with customers, and intervening when usage is low. I feel like I'm working smarter now and not harder! **What do you dislike about ChurnZero?** The only downside I can think of at the moment is just learning everything. There are so many cool features to ChurnZero and not as much time to explore everything about the platform. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping me keep an eye on all my accounts! It's helping me track usage and setting plays to intervene when that does happen. Last week, a customer reached out and booked a meeting with me thanks to that play. ### 21. Easy to track revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Varun K. | Account Director, Asia, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about ChurnZero?** Plenty of improvements in terms of dashboards charts, etc **What do you dislike about ChurnZero?** Can allow create custom charts based on user requirements **What problems is ChurnZero solving and how is that benefiting you?** You can use as many filters you can per your needs You can only view what you want to view and create customized filters, alerts per your need. You can easily track your monthly revenue vs daily revenue. ### 22. Great CSM tool, wish it could do PMO too! **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher S. | Manager of Client Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about ChurnZero?** The analytics on platform usage and a.i. driven insights at the customer/user level. **What do you dislike about ChurnZero?** I wish it had more project management -focused tools and features. **What problems is ChurnZero solving and how is that benefiting you?** As a user within a Client Services (CS) organization, we utilize ChurnZero for quick snapshots of the customer journey and user engagement during a customer's onboarding process. Our Customer Success team also utilizes ChurnZero as their primary system in their day-to-day operations. ### 23. New to ChurnZero **Rating:** 4.0/5.0 stars **Reviewed by:** Emma K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ChurnZero?** the record keeping and personalization of it. Both for the individual user and the company as a whole. **What do you dislike about ChurnZero?** a little hard to navigate at first, especially plays. but once you go through it fully once or twice its easy! **What problems is ChurnZero solving and how is that benefiting you?** automation of emails, eyes on clients and their use of the platform, and record keeping ### 24. ChurnZero works!! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy N. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ChurnZero?** I have been using CZ for a little over a year and the data that we can capture, the renewal probability and information that the tool provides has become one of my CSM's teams best tools. Segments and dashboards are easy to build and use. The support that we receive is amazing. I typically have an answer to my question within hours not days. I also like the flexibility of integrating with our software and CRM to capture multiple data sets and analyze that data. **What do you dislike about ChurnZero?** The only hang-up that I had when I first began using CZ was creating "segments" in my world those are reports that we then use to build a dashboard. In the CZ world you build the segment and use that to build out your dashboards. Once I connected the dots that segments are really reports (in my world) that made integrating much easier. I would also love to know when specific things sync and there isn't a ton of info on when that happens so that can be challenging occasionally. As long as the segment is correct once the sync does occur your dashboard will also be correct, so be patient! **What problems is ChurnZero solving and how is that benefiting you?** We have a clear view on customer health and renewal probability. Everything was manual prior to CZ and open to interpretation. We now have churn scores in place that track key indicators and can alert us much sooner so we can be proactive vs reactive. ### 25. Makes managing a large book of accounts way more manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about ChurnZero?** I’ve been using ChurnZero since April 2024, and it’s become one of the tools I rely on most as an account manager. I manage over 300 accounts, so I really have to work based on exceptions. I don’t have time to dig into every account all the time. ChurnZero helps surface the ones that need attention, especially when there’s an increase in churn risk, and that’s been a huge help. It’s also just really easy to use, any time I need a segment I feel like I can easily dig in and find what im looking for. For me, the most valuable part of ChurnZero, aside from the churn scores and risk factors, is being able to take action directly from segments we create, like triggering playbooks or setting alerts. **What do you dislike about ChurnZero?** The UI can look a little outdated in some areas, but that’s minor and I assume it’s something they’re improving. **What problems is ChurnZero solving and how is that benefiting you?** CZ is helping me stay on top of my accounts without having to dig through data. Before we implemented CZ I was having to go into accounts individually to check on their usage, recent interactions etc. CZ surfaces risk indicators, usage changes, and key moments so I know where to focus. It’s helped me be more proactive, and ultimately save time while still giving each account the attention it needs. ### 26. Close support and Follow up to engage our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jefersson R. | B2B Sr. Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about ChurnZero?** ChurnZero has been a game-changer for our Customer Success team. Its intuitive interface, powerful automation tools, and real-time customer insights have helped us proactively manage churn and boost engagement. The onboarding was smooth, and their support team is incredibly responsive and knowledgeable. We've seen measurable improvements in retention and customer satisfaction since implementing it. Highly recommend! **What do you dislike about ChurnZero?** I really need WhatsApp native integration to have direct conenction with our HR managers. Also, CZ Academy isn't updated based on last version of the platform. **What problems is ChurnZero solving and how is that benefiting you?** Track journeys for our customers to ensure Engagement, usage and renewals or Growth accounts. ### 27. So much information all in once place! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann G. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about ChurnZero?** The ability to post an announcement directly on the webpage of the customer is my favorite. You can report changes, issues and important announcement and assure they will see it. **What do you dislike about ChurnZero?** I only have a View account, so I'm not able to use many of the features. Regardless, I have access to a bounty of information. **What problems is ChurnZero solving and how is that benefiting you?** Very low open rate for emails that we needed customers to see. Our Success Team is able to put those announcements right on their homepage now. They also have one more place to reach the Support Team and to get the help they need without leaving their homepage. ### 28. Gamechanger for increasing retention **Rating:** 5.0/5.0 stars **Reviewed by:** Orla M. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ChurnZero?** I've been at organisations that have other CS tools/no tools in place and there is truly nothing like starting your first day and learning that the org uses Churnzero - it is a lifesaver when it comes to managing the full lifecycle of a client journey. I feel like I have a window into everything that is happening with my clients & it has become my own source of truth. In addition, the CZ support team are stars & so proactive (makes sense considering the business they're in). **What do you dislike about ChurnZero?** The interface can feel a little outdated - there could be some improvements made to the UX. **What problems is ChurnZero solving and how is that benefiting you?** Management of the full lifecycle (onboarding -> renewal), window into client usage, reporting, etc. ### 29. Feature-rich platform that's easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about ChurnZero?** Combining segments with Playbooks and Journeys has helped us take control of automating critical processes. Custom Dashboards are extremely helpful for visibility. Churnscores give us a way to flag potential problems and engagement at scale. **What do you dislike about ChurnZero?** It's a small problem to have but would love a better interface for reviewing email comms and other activity. **What problems is ChurnZero solving and how is that benefiting you?** Gives our CSMs better visibility into customer usage while also helping them stay organized through task automation and custom dashboards. ### 30. New to the product—works well but sometimes clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ChurnZero?** I love the segmentation and the digital playbooks. The ability to create email templates is also really helpful, and the syncing with gmail. I also really like the tasks. They keep me focused on the next best thing. I use it daily for work. **What do you dislike about ChurnZero?** It can feel a bit clunky. I don't like that the email templates in the playbook slide out from the right, and always feel squished. It's uncomfortable and compressed. To really see a playbook, you have to click edit. I wish I could see the steps and details without having to click that. **What problems is ChurnZero solving and how is that benefiting you?** I manage a book of organizations through digital engagement only. It helps us reach a large audience at scale via playbooks. ### 31. Churn 0 changed the way we worked as a whole department for the better **Rating:** 5.0/5.0 stars **Reviewed by:** Brad H. | Manager - Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about ChurnZero?** Churn 0 puts all information you may possibly need, at your fingertips. **What do you dislike about ChurnZero?** Ive not found anything i dont like currently. maybe the constant chang in colour scheme. But its not a deal breaker. **What problems is ChurnZero solving and how is that benefiting you?** To be able to segment customers for automation and trigger tasks for customer interactions at the right time (renewal YBR ect) ### 32. Automated Playbooks That Drive Results **Rating:** 4.0/5.0 stars **Reviewed by:** Guillaume R. | Senior Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about ChurnZero?** Automated playbooks based on quantitative triggers. Ease of use. **What do you dislike about ChurnZero?** Reporting capabilities not allowing me to calculate fields and show target attainment pacing **What problems is ChurnZero solving and how is that benefiting you?** Driving business retention by automating the appropriate actions leading to a successful renewal event ### 33. Great Experience with ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Toni T. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about ChurnZero?** The team is so knowledgeable and helpful. They are very responsive to questions and seem to really be interested in our success. **What do you dislike about ChurnZero?** I can’t say there is anything I dislike but I do wish the initial onboarding training was easier to follow and a little shorter. **What problems is ChurnZero solving and how is that benefiting you?** Client management. Playbooks and revenue generation ### 34. Best tool for account management! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly P. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ChurnZero?** ChurnZero helps keep me organized and informed regarding the health of my accounts. I like being able to create tasks, segment out contacts for communications, and gain insights into why an account is or is not healthy. **What do you dislike about ChurnZero?** Whenever you try to copy a contact's email, ChurnZero always wants to keep the email in house so a pop-up email window opens. I would like to just be able to copy the whole email. **What problems is ChurnZero solving and how is that benefiting you?** It's helping me track client usage and health, making it easier to renew revenue. ### 35. Easy Customer Health Tracking That Helps Reduce Churn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about ChurnZero?** I like how easy it is to track customer health and reduce churn. **What do you dislike about ChurnZero?** I dislike that the interface can feel cluttered and overwhelming at times. **What problems is ChurnZero solving and how is that benefiting you?** It helps us understand customer engagement and reduce churn, improving retention and revenue. ### 36. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Arielle K. | CS, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ChurnZero?** We reply on ChurnZero for many things including sending plays, surveying customers, our onboarding flow, and more. I also rely on ChurnZero for data analysis and insights. **What do you dislike about ChurnZero?** Overall the product is good and extremely useful. There are little things here and there that would make the product easier to use, but they do roll out updates on a good scheudle. **What problems is ChurnZero solving and how is that benefiting you?** We can buildout automated plays. We Can also segment our customers. We reply on ChurnZero to help communicate with customers too. ### 37. Great tool to overview all my portfolio and get all the relevant information in a simple way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ChurnZero?** I just landed into my new company, thanks to ChurnZero I was able to review all my new assigner portoflio in a simple way, understand where each account is stating and create dashboards that are actually easyto handle, it has become the first thing I do every morning. **What do you dislike about ChurnZero?** The integration with HubSpot could be a bit better, but it might be us that need to configure it better **What problems is ChurnZero solving and how is that benefiting you?** Being the go-to place and source off truth to everything customer related ### 38. ChurnZero has helped my company increase NPS and GRR. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about ChurnZero?** My favorite ChurnZero feature is its Churn Score metrics, which combine qualitative and quantitative data to accurately identify customers at risk of churning. This has enabled us to proactively target high-risk accounts and launch an effective red-to-green campaign, resulting in a 2-point GRR improvement over the past 12 months. I also value our partnership with our ChurnZero CSM, who continuously helps us optimize our use of the platform and drives meaningful business outcomes. **What do you dislike about ChurnZero?** There is really nothing that I dislike about ChurnZero at this time. **What problems is ChurnZero solving and how is that benefiting you?** Increasing GRR and NPS. I would like to explore more features to improve renewals and NRR. ### 39. Amazing tool to track your Success with Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about ChurnZero?** New UI is cool and sleek, this helps to navigate around the platform better. **What do you dislike about ChurnZero?** The Calendar widget can be improved further. The overview of the calendar which existed previously was a better view to have a good monthly summary. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps me to solve the following problems: - Stay updated with my customer meetings - Keep track of all my activities for various tasks after the meeting - Keep track of my risk accounts & strategize to mitigate them ### 40. Client insight and communication organization **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn M. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ChurnZero?** ChurnZero provides an easy and efficient way to monitor client engagement. It's very easy to lose track of a quieter client - squeaky wheel and all that - and this helps me stay on top of all my accounts, not just the loud ones. Taking notes and creating tasks in one systemis the tool I have been looking for! All client notes can now live in one place without sticky notes - so easy to share with the team as well. Invaluable when you work from home and your team memebers live states away. ChurnZero is the first tool I open and revview every morning to help metrack what needs done. **What do you dislike about ChurnZero?** I miss the broader calendar view in the older version. **What problems is ChurnZero solving and how is that benefiting you?** How engaged are our clients? How often and when are they accessingour platform? ### 41. Churnzero does the heavy lifting for CS! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine E. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about ChurnZero?** I love setting up Journey and Segments to help stay on track of tasks and emails. Being able to automate most of our emails is a game-changer. Also, the Customer Support team is amazing! **What do you dislike about ChurnZero?** My only downside is getting my developers to send more data to CZ. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero has benefited our team with creating reports. The reports that are available help us present data to the CEO and to our customers that our product is doing its job! ### 42. Great product and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about ChurnZero?** I love how easy it is to create reports quickly and effortlessly. The reporting capabilities pull data from multiple Salesforce objects, saving significant time and eliminating the need to run several separate reports. The ability to add existing segments into a new one is also a fantastic feature. **What do you dislike about ChurnZero?** It's so robust that it's difficult to take advantage of all the many features and learn exactly how to use them. **What problems is ChurnZero solving and how is that benefiting you?** Tracking customer usage has been a big win within the ChurnZero application. Alerting CZ users when customers are falling behind on usage has been integral in ensuring our product is being adopted by our customers. ### 43. Great tool to improve the efficiency of your CS team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about ChurnZero?** We transitioned from managing our customers solely in our CRM to using ChurnZero because we needed something that could scale with us and our customers. This has exponentially improved the quality of our work. We love that we are able to have one source of truth that brings together all of our customer data (usage, engagement, and company details) and helps us track journeys, progress, and renewals. It took us a few months to set up our automation fully, but now, our CSMs operate out of the platform in full and could never go back to our old ways. We highly recommend the academy for all the users of the platform! We had some hiccups with rolling out some features due to some of our own data cleanliness issues, but our CSM has been excellent (shoutout to Lucas). He's been a key player in our increased platform adoption, always ready to answer our questions, suggest workarounds, and show us new features gradually to ensure we are not overwhelmed. **What do you dislike about ChurnZero?** We struggle a bit with the contact management within the account itself - we'd love to have a more intuitive way to select who to include in our messaging. We have found various workarounds, but it could be more intuitive to have the "compose" button on the account not come pre-loaded with users' emails but rather let the CSM select recipients. Any other issues we've had mostly stem from the data set up in our CRM and database, but our CSM is always happy to get on a call and walk us through solutions or alternatives. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero allows us to bring all of our customer data into one tool and manage our customers efficiently. We can now always ensure we're on top of our renewals, customer engagement, and retention. Plus, we've automated a lot of work that as previously manual, allowing us to spend time on what really matters - building relationships with our customers! ### 44. Great for building out CSM team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about ChurnZero?** There are a lot of dashboards that you can customize, and data able to pull in from your CRM to create a one-stop shop for your CS team. It was great in giving our team full visibility into renewal metrics, customer health, and additional customized scores that we were able to incorporate. **What do you dislike about ChurnZero?** Did not have enough time to fully grasp some of the things that they could of improve on, but there are some limitations as to what can be "fully customizable." **What problems is ChurnZero solving and how is that benefiting you?** it helped take a lot of information that was somewhat scrambled in our CRM and made it a lot easier to digest for everyone on the team. It's a lot easier to run your day to day when you have access to everything in one platform with full visibility into metrics. ### 45. Churn Zero Changed the way we do business **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ChurnZero?** Churn Zero made our processes so much better and we were able to streamline things we didn’t know we could! Our CSM is awesome and has been such a great help to us! **What do you dislike about ChurnZero?** There is no integration with fathom for us to have our meeting summaries go into CZ with out any manual work **What problems is ChurnZero solving and how is that benefiting you?** We can see where our customers are with adoption and other vital data that lets us know when to reach out more aggressively or have a regular check-in call. We use journeys to track our onboarding process, which helps our CSS not miss a beat with what we need to do to set the account live. ### 46. Powerful CS Churn Prevention Tool **Rating:** 4.5/5.0 stars **Reviewed by:** JR A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ChurnZero?** Journeys and playbooks knock it out of the park. I don't think I could even function without them. **What do you dislike about ChurnZero?** Contact Management. CZ creates a new contact for every account they my be associated with. In some cases, I have over 100 contact profiles for the same person. I will say though through marketing emails, CZ will not sent 100 emails to the same person. **What problems is ChurnZero solving and how is that benefiting you?** Automation, Automation, Automation. I also, love love love the new CS AI tool. Sometimes, I don't feel like crafting a sweet email. Having CS AI craft it for me, then allowing me to revise how it feels and sounds, is dynamite. Customer journeys from onboarding and beyond allow me to better track adoption with analytic reporting. ### 47. Amazing ChurnZero Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Toni L. | Customer experience manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about ChurnZero?** ChurnZero helps me organize my day to day efficiently and keep track of all my client info. I never forget anything now! There are so many different features and all of which are easy to use and just a click away. **What do you dislike about ChurnZero?** I don't dislike a whole bunch, I think ChurnZero is a diverse platform and there is a lot to know and a lot of capabilities, I think that could be challenging for some to fully understand and utilize it to its full potential, but I am enjoying learning all the ins and outs. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping me determine which of my clients are happy with our services and which need more attention. They help manage all of the relationship in one space making it easy to follow and understand. ### 48. Powerful Automation with a Learning Curve Worth Mastering **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about ChurnZero?** ChurnZero has enabled us to build automation for both our customers and for our internal teams to ensure that we are engaging and building on existing engagements to maximize the success of our customers. **What do you dislike about ChurnZero?** Long time to become proficient, but once you do, it is all worth it. **What problems is ChurnZero solving and how is that benefiting you?** Automated engagement with our digital segment as well as simple touchpoints to foster better engagement with our SMB/MM/ENT segments ### 49. C0 Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joen C. | Technical Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ChurnZero?** Since the last couple of years I've been using C0 for to log and track my day to day tasks as a TAM. C0 has been nothing but fantastic in providing account insights based on Churn score. Its amazing how flexible it is to configure as required. **What do you dislike about ChurnZero?** UI could be improved a bit. Nothing else. **What problems is ChurnZero solving and how is that benefiting you?** Helps track day to day tasks and provides a centralized documentation system for anyone from the org to review. ### 50. Helpful to keep track of customer health, but also tracking Onboarding/Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin J. | Vice President Brewery Product and Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ChurnZero?** ChurnZero is an invaluable tool for monitoring customer health, which is the primary reason we implemented the system. Additionally, it excels at tracking our customers’ progress during onboarding and implementation. We’ve designed Journeys within ChurnZero to monitor this progress, which has given us clear visibility into areas where customers tend to take longer or get stuck. This insight has allowed us to create targeted Plays that help us stay proactive by keeping customers on track and sending timely reminders when needed. These Plays have also enabled our Implementation Managers to maintain focus and ensure no customer “slips through the cracks.” **What do you dislike about ChurnZero?** It can be tedious to create segments to put customers in. This gets easier once you get used to the system. This is also an issue for our business since we have many different solutions our customers buy from us. Once you get used to building this segments it is easy, just takes some time to get used to. **What problems is ChurnZero solving and how is that benefiting you?** Our Onboarding/Implementation used to be more hands off. We would have a couple meetings with our customers, show them the product, and let them import their information themselves. This resulted in customers not utilizing the system to its fullest and eventually churning. We now take a more hands on approach, walk them through the entire process, and monitor their progress through Onboarding. ChurnZero's Journeys helped us find where our customer's were struggling and what steps to take to fix the issues. ## ChurnZero Discussions - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 1 comment, 1 upvote - [View ChurnZero pricing details and edition comparison](https://www.g2.com/products/churnzero/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+18%3A55%3A29+-0500&secure%5Bsession_id%5D=08e69c6f-eeea-4c05-838f-2a4b4748aae4&secure%5Btoken%5D=6ec53c1c4b484c38b9a12d6ca7819ab02ddf41d23e3ccde27ab66d7e1add9102&format=llm_user) ## ChurnZero Integrations - 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[Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Spiro](https://www.g2.com/products/spiro/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [Synthesia](https://www.g2.com/products/synthesia/reviews) - [Teamwork CRM](https://www.g2.com/products/teamwork-crm/reviews) - [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Verto](https://www.g2.com/products/verto/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomMate](https://www.g2.com/products/zoommate/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## ChurnZero Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **User Analysis** - Survey Implementation - Data Analysis **Sales Team** - Flexible Sales Process - Training Mode - Playbooks **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Onboarding Setup** - Workflows - Templates - Checklists **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ChurnZero Alternatives - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (510 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (937 reviews)